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    Banking Services of IDBI

    Uploaded by

    Nitin Gupta
    This document contains a questionnaire for customers of IDBI Bank regarding their banking services and level of satisfaction. The questionnaire asks customers about which financial products they use, how long they have been a customer, their satisfaction levels, areas for improvement, their account officer, online banking experiences and satisfaction levels. It collects feedback from customers on key aspects of IDBI Bank's services in 10 multiple choice questions.

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    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd

    Banking Services of IDBI

    Uploaded by

    Nitin Gupta
    18 views2 pages
    This document contains a questionnaire for customers of IDBI Bank regarding their banking services and level of satisfaction. The questionnaire asks customers about which financial products they use, how long they have been a customer, their satisfaction levels, areas for improvement, their account officer, online banking experiences and satisfaction levels. It collects feedback from customers on key aspects of IDBI Bank's services in 10 multiple choice questions.

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    Banking services of IDBI

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    This document contains a questionnaire for customers of IDBI Bank regarding their banking services and level of satisfaction. The questionnaire asks customers about which financial products they use, how long they have been a customer, their satisfaction levels, areas for improvement, their account officer, online banking experiences and satisfaction levels. It collects feedback from customers on key aspects of IDBI Bank's services in 10 multiple choice questions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    18 views2 pages

    Banking Services of IDBI

    Uploaded by

    Nitin Gupta
    This document contains a questionnaire for customers of IDBI Bank regarding their banking services and level of satisfaction. The questionnaire asks customers about which financial products they use, how long they have been a customer, their satisfaction levels, areas for improvement, their account officer, online banking experiences and satisfaction levels. It collects feedback from customers on key aspects of IDBI Bank's services in 10 multiple choice questions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    Banking services of IDBI

    Questionnaire

    Name: -

    Age: -

    Contact no: -

    Occupation: -

    1. Which of these financial products/ services are you operating with us?
    Fixed Deposit
    Mortgage
    Purchase of Shares
    Savings Account
    Checking Account
    Transfer
    Internet Banking

    2. How long have you been using our products/ services?


    Less than 6 months
    More than 6 months but less than a year
    1-3 years
    Over 3 years

    3. How satisfied are you with our products?

    Very Satisfied
    Satisfied
    Disatisfied
    4. Which areas do you want us to improve on?
    Response Time
    Products Offered
    Internet Banking
    Charges/Fees
    Services

    5. Do you know your account officer?


    No
    Yes

    6. Please indicate your level of satisfaction with the service offered by account officer
    according to the criteria below:
    Very Satisfied
    Satisfied
    Disatisfied

    7. The product knowledge displayed by my account officer can be rated as:


    Impressive
    Not Impressive

    8. Do you have access to your account online?

    No
    Yes

    How would you describe your experience(S) about our Internet banking services?

    9. Ease of use/Navigation
    Very Satisfied
    Satisfied
    Disatisfied

    10. Variety of transactions


    Very Satisfied
    Satisfied
    Disatisfied

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