GMGA REFORMASI PENTADBIRAN

ARTICLE REVIEW : TRANSFORMING PUBLIC SERVICE DELIVERY IN

MALAYSIA THE CASE OF IMPLEMENTATION OF E-GOVERNMENT IN

LOCAL GOVERNMENTS

Dr.Mohamed. M.Z. , Dr. Xavier J.A. (2016), Transforming Public Service Delivery In

Malaysia : The Case Of The Implementation Of E-Government In Local Governments.

The Journal - Contemporary Management Research Vol.10, Issue No. 1, 39 57

1.0 SUMMARY OF THE JOURNAL

The study is about implementation of electronic government (e-government) in

Malaysia, especially at the third tier of government - local authorities. This study

considered progress and challenges faced by local authorities in implementing e-

government. The data were collected through semi-structured interviews with 50

respondents. Those interviews were conducted confidentially and it was transcribed

immediately after the interview. The theoretical overview of this study concluded that e-

government plays vital role in all administrative elements such as planning, controlling,

collaboration, culture and technology. In finding the study shows structural of local

governments in Malaysia, concept of e government in local governments in Malaysia.

Further the challenges and issues were highlighted based few aspects which are on

privacy and security, ICT infrastructure, acceptance of e-government initiatives, financial

barriers and implementation monitoring. This study is an attempt to help government

agencies and departments improve their e-government systems.

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2.0 PROBLEM STATEMENT OF THE STUDY

The Malaysian government is moving towards from the conventional and manual

system to a digital and technology based system. This paradigm reformation towards an

administrative reinvents itself to lead the country into the Information Age. As far as

Malaysia is concerned, the implementation of e-government was initiated with the

introduction of the Multimedia Super Corridor (MSC) in 1996. The e-government,

paperless administration, linking government agencies within enhances the convenience,

accessibility and quality of interactions with the public and businesses at large.

Specifically, the objectives of this study are to study the implementation of e-government

in Malaysias local government and to determine the current implementation issues

bedeviling e-government intervention in the local government system and identify policy

interventions for a speedier implementation progress. This study is an empirical

investigation using qualitative methodology was conducted through 50 semi structured

interviews with the management of selected local authorities representing city halls, town

councils and district councils across the country, related state and national agencies and

the public, including businesses.

3.0 FINDINGS OF THE STUDY

. Thus the findings shows incorporated top-down approach to implementation is

imperative for effective e-government implementation. The reformation in e-government

in Malaysia has shown creditable progress but the implementation issues affect the

successful of the project. The barriers and challenges that slows down the implementation

of the e-Government initiative needs to be made known so that it can be tackled at early

stages. The researcher highlighted privacy and security, ICT infrastructure, acceptance of

e-government initiatives, financial barriers and implementation monitoring affect the

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implementation of e-government in local government. In the aspect privacy and security,

researcher states that protection of individual information relayed on in the course of

transaction. Thus the technical and policy response are required to address the risk of

security and privacy when establishing and maintaining web sites. In ICT aspect

researcher finds that often system and software were failure in accessing them due to slow

internet connection. Comparison made with South Korea and Singapore e-governments

success indicates effectiveness of ICT infrastructure. Next in acceptance of e-government

initiates shows government sector officers are well trained with ICT skills were able to

adapt this transformation. Next aspect in financial barrier shows even though there were

federal and state government financially support e-government but still the funds were

inadequate to all around local government in Malaysia. Implementing monitoring aspect

shows continuous monitoring is important to guarantee a smooth implementation.

4.0 ADVANTAGES OF THE JOURNAL

The researcher cited clear review of literature of e-government system. The author

specifies e-government system in the local government Malaysia. These literatures

contributed to the overall understanding of the subject and to the reasoning for

establishing the problem statement. The researcher clearly states the methodology of

their study. In this paper researcher had employed semi structure interview. The research

task was best explored through qualitative methods. The researcher had clearly indicated

why particular procedures were used and researcher specified the measurement of

variables used in his study. The findings were well organized, sectioned, and reported

objectively. The tables and framework were well organized.

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5.0 DISADVANTAGES OF THE JOURNAL

Although the research paper of. Dr.Mohamed. M.Z. , Dr. Xavier J.A. (2016), was

carefully prepared, I am still aware of its limitations and shortcomings. First of all, the

analysis of the data was descriptively analysed. Third, results of this study may not be

completely generalizable because the sample was restricted to 50 respondent only.

Moreover the researcher standing of the Malaysian e-Government is to be compared with

more peer countries because this thesis only compared against Singapore and Korea. This

is because many people were concerned about how United Kingdom managed to list

country as number one in e-government implementation. The main challenge the most

countries face, United Kingdom was able to overcome is to get the federal, state and local

government jointly offer services through a single web portal (UN E-Government

survey,2016). A wider view of comparison would result in a more accurate conclusion.

6.0 CONCLUSION

Implementing a successful e-government project is not without any barriers and

challenges during the process. Hence, adopting good strategies are crucial in order to

overcome these barriers. Thus, in order to make right decisions and avoid falling

behind governments must identify and resolve the different issues arise in the

reformation process from traditional to e-government exist.

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REFERENCES

Dr.Mohamed. M.Z. , Dr. Xavier J.A. (2016), Transforming Public Service Delivery In

Malaysia : The Case Of The Implementation Of E-Government In Local Governments.

The Journal - Contemporary Management Research Vol.10, Issue No. 1, 39 - 57.

Retrieved from,

http://web.a.ebscohost.com.eserv.uum.edu.my/ehost/pdfviewer/pdfviewer?sid=f5f187e5

-1cd0-485a-9166-209ceecb6085%40sessionmgr4008&vid=3&hid=4209

UN E-Government Survey 2016. (n.d.). Retrieved March 19, 2017, from

https://publicadministration.un.org/egovkb/en-us/reports/un-e-government-survey-

2016

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