Sikkim Manipal University - DDE

Bachelor of Business Administration (BBA)

1st Semester

Organizational Behaviour (BBA102)

Book ID: B1498

Time: 2 hours Max.Marks:140

Answer all questions

Section A

50 * 1= 50 Marks

1. ______________________ refers to the degree to which authority is concentrated at one

position.

a) Formalization
b) Centralisation
c) Specialisation
d) Span of control

2. _____________ defines the formal relationships of people within organizations.

a) Team
b) Groups
c) Structure
d) Jobs

3. When the available information are considered partly by an individual, it is termed as:

a) Selective perception
b) Perception
c) Information
 d) Diagnosis

4. Which technique or tool is used by people to better understand their own and others
behaviour especially in interpersonal relationships?

a) Hierarchy of needs
b) Self-awareness
c) Transactional analysis
d) Ego state

5. Who has developed the 'Transactional Analysis theory?

a) Joseph Luft
b) Dr. Eric Berne
c) Herzberg
d) Maslow

6. The Johari Window model was devised by _______________.

a) Joseph Luft and Harry Ingham

b) Dr. Eric Berne
c) Clayton Alderfer
d) Maslow

7. Which of the following is associated with the number of specialties or expertise in the work
performed by individuals within the organization?

a) Specialization
b) Centralization
c) Formalization
d) Span of Control

8. The extent to which a superior is able to supervise number of subordinates efficiently and
effectively is discussed in the concept___________.
a) Hierarchy of authority
b) Span of Control
c) Division of Labour
d) Formalization
9. __________ refers to managerial decisions that determine the structure and processes
which in turn control the activities in an organization.

a) Organizing
b) Design
c) Strategy
d) Organization design

10. _____________ means that a subordinate has to be responsible to one senior only.

a) Authority
b) Unity of Command
c) Span of Control
d) Centralization

11. ____________organization is a combination of functional and project organization. This

organization violated the principle of unity of command.

a) Matrix Organization
b) Project Organization
c) Virtual Organization
d) Boundary less Organization

12. By __________________, segregation of activities becomes easier and it becomes simple

to form a structure.

a) Specialising a task
b) Unity of command
c) Span of control
d) centralisation

13. A __________ is an exchange of goods, services, information, feelings, or opinion between

two or more people in order to satisfy individual requirements."

a) Communication
b) Speech
c) Transaction
d) Ego-state
14. In which form of a transaction, the message send by a person receives the expected
response from other person and the pattern of behaviour between the ego states is also
parallel?

a) Complementary transaction
b) Non-complementary Transactions
c) Ulterior Transactions
d) Gallows Transaction

15. In the classical conditioning theory, a ringing bell is paired with the food; ringing bell is
a____________.

a) Conditioned stimulus
b) Unconditioned stimulus
c) Learning
d) Action

16. In terms of learner's characteristics, _______ are the people who learn better by reflecting
on specific experience and drawing new inferences and they have high level of motivation.

a) Divergers
b) Assimilators
c) Accommodators
d) Convergers

17. Who has propounded Psychoanalytical Theory?

a) Sigmund Freud
b) Sheldon
c) Carl Jung
d) Rogers

18. __________ refers to the degree to which an individual likes or dislikes himself.

a) Psychology
b) Self esteem
c) Authoritarianism
d) Locus of Control
19. Individuals who are sociable, full of life, out-going, and outspoken and emotionally
expressive in nature are termed as:
a) Introverts
b) Extroverts
c) Ectomorph
d) Endomorph

20. The emotions such as joy, fear, anger, disgust, sadness and surprise, and which are natural
and universal are called______________

a) Learned Emotions
b) Basic Emotions
c) Felt Emotion
d) Displayed Emotion

21. According to this theory, emotions are experienced as a result of these physiological
changes. Identify the theory.

a) Schachter-Singer theory
b) Cannon-Bard theory
c) James-Lange Theory
d) Lazarus' appraisal theory

22. According to which characteristic that we feel a wide variety of emotions some of which
are diametrically opposite such as love and hatred, fear and anger, happiness and sadness
and finally jealousy and sympathy.

a) Emotions are diverse

b) Emotions are subjective
c) Emotions could be positive or negative
d) Emotions vary in intensities

23. As defined in Maslow need Hierarch theory, which of them is the lower level needs, that
includes food, air, water, shelter and other bodily needs?

a) Self-actualization Needs
b) Physiological needs
c) Safety needs
d) Social needs

24. Who has proposed the need Hierarchy theory of Motivation?

 a) Abraham Harold Maslow
b) Frederick Herzberg
c) Clayton Alderfer
d) Victor H. Vroom

25. In which of the theory there are two stage sequence of expectation-(effort-performance
and performance- outcome)?

a) Expectancy Theory
b) Need hierarchy theory
c) Equity Theory
d) ERG Theory

26. Which theory is a presentation of two dimensional view of leadership style?

a) Managerial grid
b) Trait theory
c) Behavioural theory
d) Ohio studies

27. According to which of the leadership theory 'leaders are born not made?

a) Great man theory

b) Trait theory
c) Behavioural Theory
d) Managerial Grid Theory

28. Which of the style believes in strict commands and is also known as authoritarian style?

a) Free rein style

b) Autocratic style
c) Participative style
d) Laissez- faire style

29. What happens when a person is expected to perform beyond his competence and skills?

a) Role Overload
b) Role Ambiguity
c) Role Under load
d) Role Conflict
30. Rajat is experiencing stress and he is tired, complaints of sleeplessness. These symptoms
belong to which category?

a) Thoughts
b) Feeling
c) Behaviour
d) Physiology

31. ______________ is defined as "the transmission of commonly meaningful information

and a personal process that involves the exchange of behaviours"

a) Process
b) Communication
c) Transmission
d) Behaviours

32. In active listening, _________is the process of receiving signals from the sender and
paying attention to them.

a) Feedback
b) Encoding
c) Decoding
d) Sensing

33. In the process of communication___________ is a key idea that the sender wants to
communicate.

a) Encoding
b) Decoding
c) Medium
d) Message

34. ________________ is the set of shared values and norms that controls organizational
members interactions with each other and with people outside the organization.
a) Personality
b) Organization Design
c) Organization Culture
d) Communication

35. ___________ is a perceived difference of values between two or more parties that results
in mutual opposition
 a) Interest
b) Communication
c) Conflict
d) Behaviour

36. At which level of conflict, it becomes obvious to everybody or it is a stage of open

confrontation where both the group/ party show aggression and act for achieving their
own goal and destroying the other party?

a) Perceived conflict
b) Latent conflict
c) Manifest conflict
d) Conflict outcome

37. Which of the power is a result of specific skill, knowledge or expertise that a person has?

(a) Legitimate power

(b) Charismatic power
(c) Expert power
(d) Connection power

38. Which group is formed when the members enjoy similar social activities, political beliefs,
religious values, or other common bonds?

(a) Interest group

(b) Formal group
(c) Friendship group
(d) Reference group

39. One type of team consists of employees from the same hierarchical levels, but from
different sections or departments of the organization and it is created for specific
purposes. Once the target is achieved, the team gets disbanded? Identify the type of team.

(a) Cross-functional team

(b) Virtual team
(c) Self-managing team
(d) Problem solving team

40. ___________ can be a type of change in strategy, culture, structure, task, technology or
even change in employees.
 (a) Organisational change
(b) Technological change
(c) Structural change
(d) Automation change

41. The ______________ is concerned with the growth and development of people and
believes in creating a climate where people can grow by exercising self-control and
possessing a sense of responsibility.

(a) Human resource approach

(b) Systems approach
(c) Contingency approach
(d) Scientific management approach

42. In __________________ role, managers are responsible for maintaining the culture of
the organisation and in resolving the conflicts.
(a) Entrepreneurial
(b) Disturbance handler
(c) Resource allocator
(d) Negotiator

43. The primary concern of _______________ approach was to increase the efficiency of
workers through job design and appropriate training.
(a) Human resource
(b) Systems
(c) Contingency
(d) Scientific management

44. __________are specified by the organizational chart and often consist of a supervisor
and the subordinates who report to that supervisor.
(a) Formal group
(b) Functional group
(c) Reference group
(d) Command groups
45. The members of_________ teams are geographically dispersed across the
organization/nation or world. The team members are linked together through electronic
devices or internet.
(a) Virtual
(b) Self-managing
(c) Cross functional
(d) Problem solving

46. Which groups are purposely established by management to achieve organizational

goals?
(a) Formal group
(b) Informal group
(c) Interest group
(d) Reference group

47. A ____________can be defined as a collection of two or more people who have a

common explicit goal and interact with each other for achieving the goal.
(a) Organisation
(b) Group
(c) Staff
(d) Management

48. __________ is the definitive form of influence and is achieved when acceptable
behaviour is specified and those under the influence are barred from behaving
otherwise.
(a) Power
(b) Authority
(c) Control
(d) Influence

49. People with________, influence others by their goodness, enthusiasm, personal charm
and with their highest level of morality.
(a) Legitimate power
(b) Charismatic power
(c) Expert power
 (d) Connection power

50. When the strategy is based on threats, intimidation or harmful consequences to gain
support, it is termed as:
(a) Rule manipulation
(b) Upper building
(c) Exchange strategy
(d) Pressure strategy

Section-B
25 * 2 = 50 Marks

51. State True or False:

i) Managing workforce diversity is considered as a challenge in Organizational Behaviour
ii) Innovation and change is a threat to Organizational Behaviour.

a) i-True; ii-False
b) i- True; ii-True
c) i-False; ii-True
d) i- False; ii-False

52. Which of the following activities are related to decisional role?

(i) Resource Allocator
(ii) Monitor
(iii) Figurehead
(iv) Negotiation

a) Only (ii) Monitor

b) (i) Resource Allocator and (iv ) Negotiation
c) Only (iii ) Figurehead
d) Only ( ii) Monitor (iii ) Figurehead

53. Which of them is NOT the symptom of resistance?

a) Hostility or Aggression
b) Absenteeism and Tardiness
c) Motivation
d) Development of Anxiety and Tension

54. Which of the aspects are related to organization Structure?

1-Value
 2- Creating strategy
3-Specifies authorities and responsibilities.
4-Formal Relationships among people.

a) Only 1
b) Only 2
c) Only 3
d) Only 3 and 4.

55. Every individual personality holds three ego states. They are: ____________,
___________ and ____________.
Select the correct option:

(a) Parent ego-state, Manager ego-state and Student ego-state

(b) Parent ego-state, Manager ego-state and Child ego-state
(c) Parent ego-state, Teacher ego-state and Child ego-state
(d) Parent ego-state, Adult ego-state and Child ego-state

56. (1) In _____________ stage people behave like a computer and work without any values
or emotions. This state is marked by authenticity, directness and is based on facts and
realities

(2) In _________ state people behave, feel, and think like their parents used to do. It is
marked by being judgemental, making rules, insisting on moral and ethics and lay
down the values to be followed.

(a) 1-Child Ego State;2-Parent Ego State

(b) 1-Parent Ego State;2-Adult Ego State
(c) 1-Adult Ego State;2-Child Ego State
(d) 1-Adult Ego State;2-Parent Ego State

57. Which one are the 'learning theories?

(a) Formalization, Centralization, Specialization.

(b) Experiencing, Processing
(c) Classical conditioning, Operant conditioning, Social learning, Cognitive learning
(d) Generalizing, Applying.

58. "Which are the parts of adult learning as proposed by Kolb's learning model?
 (1) Experiencing
(2) Processing
(3) Generalizing
(4) Deleting
(5) Interpreting
Choose correct option

(a) Only 1 and 4

(b) Only 4
(c) Only 1, 2 and 3
(d) Only 1

59. Which strategy is based on the following approaches?

(i) never show modesty
(ii) morality and ethics are for the weak
(iii) it is better to be disliked than loved.

(a) Authoritarianism
(b) Machiavellianism
(c) Introversion
(d) Extroversion

60. Suraj resembles his father in terms of facial features, skin and height. The transmission
of his father traits to him will be termed as:

(a) Biological factor

(b) Physical features
(c) Heredity
(d) Personality

61. State True or False

As per the Emotional Intelligence.
1- Emotional Intelligence is the ability to perceive, appraise and express emotions
accurately, so that we can understand, recognize and control our own feelings and
emotions and those of others to generate feelings that facilitate thoughts, and
motivate ourselves and others as well.
2-Emotional Intelligence is also defined as an array of non-cognitive abilities,
competencies and skills that influence ones ability to succeed in coping with
environmental demands and pressure to promote growth.

a) A-True; B-True
b) A-True; B-False
 c) A-False; B-True
d) A-False; B-False

62. As described by Goleman, which of the skill does NOT make up emotional intelligence.
a) Self Awareness
b) Self Management
c) Relationship management
d) Motivation

63. State True(T) or False(F):

(1) Management by Objective is a participative process
(2) Job Enlargement is an effective tool of reducing the monotony and boredom of
performing by expanding the workers job

a) 1-F; 2-F
b) 1-T ;2-T
c) 1-T; 2-F
d) 1-F; 2-T

64. (1) The leader of __________style believes in passing the order. Communication is
downward and he uses fear and threats.

(2) In _________ style the leader uses rewards and punishment to work effectively. Limited
upward communication where leader hears what he wants to hear. In most of the
cases decisions are made by the leader.

a) 1- Manipulative autocratic ; 2-Strict autocratic

b) 1-Strict autocratic ; 2- Benevolent autocratic
c) 1-Benevolent autocratic ; 2-Strict autocratic
d) 1-Benevolent autocratic ; 2- Manipulative autocratic

65. Select the correct sequence of stage in the General Adaptation Syndrome (GAS):

a) Alarm- Resistance- Exhaustion

b) Resistance - Alarm-Exhaustion
c) Distress- Exhaustion - Alarm
d) Eustress- Alarm- Exhaustion
66. The _______________________ includes the following: (i) Information, (ii) Command and
instruction, (iii) Influence and persuasion and (iv) Integration

a) Functions of communication
b) Characteristics of communication
c) Functions of organisational behaviour
d) Characteristics of training

67. State True or False:

1-In a Weak culture, the values are translated directly into every persons day-to-day
lives.
2-An organization becomes strong in culture when its employees are not ready to
support the values and beliefs of the organization. People develop and start giving
priority to their own norms, principles, values, beliefs and behavioural patterns

a) 1-F; 2-F
b) 1-T ;2-T
c) 1-T; 2-F
d) 1-F; 2-T

68. (i) Which of the conflict management style has the following features? 1-It is a win-win
position for both the parties where people share information, try to listen others and
show cooperation
(ii) A person adopting this style of conflict handling is considered to be dynamic and
helpful. He becomes the favourite of everybody.

a) Competing
b) Compromising
c) Avoiding
d) Collaborating

69. (i) ______________ means making efforts to create positive image for oneself
(ii) _________ involves seeking support of top level executives.

a) 1-Image building; 2- Pressure strategy

b) 1-Upward appeal; 2- Image building
c) 1-Image building; 2-Upward appeal
 d) 1-Upward appeal; 2- Pressure strategy

70. (1) In __________stage of group formation group undergoes a storm of conflicts, disputes,
arguments and differences in opinion. (2) A group entering the stage of _________ is able
to resolve down all conflicts and arguments, which took place

(a) 1-Norming; 2-Forming

(b) 1-Storming; 2-Forming
(c) 1-Storming; 2-Norming
(d) 1-Adjourning; 2-Forming

71. Sunil is working as a senior manager in a software firm. His decision making power is
dispersed among the group members. Policies are worked out in group discussions and
with the acceptance of the group. Praise or blames are a group factor. Decisions are not
unilateral as they arise out of group consensus. Identify Sunils style of leadership:

a) Manipulative autocratic
b) Autocratic
c) Participative
d) Laissez- faire style

72. Rajeev, is studying in class 10th. He feels some kind of stress, to cope up with the routine
and timelines, like reaching the school in time, completing the assignments, preparing for
the exams. Do you think this type of stress will be helpful? And this theory has a
mathematical equation. Identify the theory:

a) This is a negative stress, it will not help.

b) This is - Eustress, the positive stress. It will help.
c) This is distress, it will not help.
d) This is work overload. It will not help

73. Identify the nature of strategy in the given below examples:

1-Support is sought by appealing to higher ideals, values or emotions of others. Example:
Coach appeals to the patriotism of his best to the player to seek their support for
eventual victory.
2- Individuals and groups collaborate with each other to achieve desired end. Example:
During second world-war USA, UK, France and Russia entered a coalition to defeat
Germany, Japan and Italy.
 Select the correct option:

(a) 1-Pressure strategy; 2-Rational persuasion;

(b) 1-Coalition strategy; 2-Pressure strategy
(c) 1-Inspirational appeal; 2-Rational persuasion
(d) 1-Inspirational appeal; 2-Coalition strategy

74. A Sunrise enterprise is a manufacturing company. The company has created a team
comprises of 10 employees from the same department. The aim of this team is to work
out the various problems and provide suggestions to it. In this team, members are
informed about the departmental problems such as problems related to cost, quality,
absenteeism of workers, dissatisfaction among employees, delayed delivery of finished
goods, inadequate working conditions, poor supervision, etc. These members meet
frequently with each other to discuss the different aspects of the problem. Identify
nature of this team:

a) Self-Managing team
b) Problem solving team
c) Virtual team
d) Cross functional team

75. Consider the below statements:

Statement 1: Selective perception
Statement 2: Lack of information
Statement 3: Fear of the unknown
Statement 4: Family status
Statement 5: Comfort of old habit
Which of the above are the reasons for people to resist change in an organisation?

a) Statements 3 and 4 only

b) Statement 1 and 2 only
c) All statements
d) Statements 1, 2, 3 and 5

Section-C

Answer all the questions. 10 Marks x 4 = 40 Marks

76. Explain the following approaches to organisational behaviour:

 a) Scientific Management approach
b) Human resources approach

(Refer Unit 1)

77. Organisation structure defines the formal relationships among people and specifies both
their authorities and responsibilities. Describe the basic elements of such organisation
structure.

(Refer Unit 2)

78. Shyama is the Accounts Manager of ANC company. She has 6 accounts officers reporting
to her. Recently, she found that her team is losing on its unity and there were also
instances where team members were seen talking to each other angrily and walking out
of the cabin. What are the conflict management styles/approaches available for
managers? Which style would you suggest Ms. Shyama to adopt to manage conflict in
her team?

(Refer Unit 12)

79. What are the functions of communication? Differentiate between formal and informal
communication?

(Refer Unit 10)