.

QUESTION BANK

MCQ (50X1)=50 MARKS

ORGANISATIONAL BEHAVIOUR

1. “------------ are social inventions for accomplishing goals through group efforts” a. Management b.
Organization c. Leadership d. Behavior

2. Which of the following is/are the key features of organization a. Social invention b. Accomplishing
goals c. Group efforts d. All of these

3. A study of human behavior in organizational settings is a. Individual behavior b. Group behavior c.

Organizational behavior d. None of these

4. Scientific Management approach is developed by a. Elton Mayo b. Henry Fayol c. F.W. Taylor d. A.
Maslow

5. Who proposed “ bureaucratic structure” is suitable for all organization a. Elton Mayo b. Henry Fayol c.
F.W. Taylor d. Max Weber

6. “Hawthrone experiment” which was a real beginning of applied research in OB was conducted by a.
Elton Mayo b. Henry Fayol c. F.W. Taylor d. Max Weber

7. Process or administrative theory of organization is being given by a. Elton Mayo b. Henry Fayol c. F.W.
Taylor d. Max Weber

8. Whose concept states that interpersonal and human relations may lead to productivity a. Elton Mayo
b. Henry Fayol c. F.W. Taylor d. Max Weber

9. Today’s organization are a. Open system b. Closed system c. Open as well as closed d. None of these
BBA (2015 Admn.) VI SEMESTER School of Distance Education Organizational Behavior Page 2

10. Which organization theory can be understood by IF and THEN relationship a. System approach b.
Contingency approach c. Process approach d. Scientific approach

11. Organization Behavior is a. An interdisciplinary approach b. A humanistic approach c. Total system

approach d. All of these

12. Organization Behavior is not a /an a. A separate field of study b. Applied science c. Normative
science d. Pessimistic approach

13. “Cognitive theory” of learning was given by a. Skinner b. Pavlov c. Tolman d. Piajet

14. Extension of behavior modification into organization is called a. Enrichment b. Enlargement c. OB

Mod d. OB Ext
 15. --------------is a relatively permanent change in behavior that occurs as a result of experience a.
Behavior modification b. Learning c. Motivation d. Skills

16. which of the following is / are included as structure of human mind a. Id b. Ego c. Super ego d. All the
above

17. ----------- is largely childish, irrational, never satisfied, demanding and destructive of others a. Ego b.
Super ego c. Negative ego d. Id

18. ------------represent noblest thoughts, ideals etc. a. Ego b. Super ego c. Negative ego d. Id

19. ----------- is reality and practical oriented part of thinking a. Ego b. Super ego c. Negative ego d. Id

20. Thematic Apperception Test (TAT) is designed to understand a. Perception of individual b.

Personality of individual c. Learning of individual d. None of these

21. ---------------- is “the reactions of individuals to new or threatening factors in their work
environments” a.Attitude b.Stress c.Dissonance d.Disappointment

22. Which of the following is/are not job related source of stress a.Role ambiguity b.Role overload
c.Ethical dilemmas d.Career concerns

23. Which of the following is/are not organizational factors causing stress a.Task demand b.Role demand
c.Role conflict d.Satisfaction School of Distance Education Organizational Behavior

24. Which of the following is / are method of managing stress a. Job relocation b. Career counseling c.
Recreational facility d. All the above

25. Which of the following is / are not a method of managing stress a. Time management b. Supervisor
training c. Role Analysis techniques (RAT) d. Rorschach test

26. -------------- refers to the negotiation or an agreement between two groups a. Contracting b. Co-
opting c. Pressure tactics d. None of these

27. Which of the following methods is/are used to solve intergroup conflicts indirectly a. Avoidance b.
Encouragement c. Bargaining d. All of these

28. Which of the following is / are not direct method to solve intergroup conflicts a. Problem solving b.
Domination by the management c. Removing key figures in conflict d. Persuasion

29. A technique to bring changes in the entire organization, rather man focusing attention on individuals
to bring changes easily. a. Organizational development b. Organizational change c. Organizational
culture d. Organizational conflicts

30. Which of the following is/are OD intervention techniques a. Sensitivity training b. MBO c. Quality of
work life d. All the above
31. Which of the following is NOT an important issue relating to goal-setting theory? a. Goal specificity b.
Equity among workers c. Feedback d. Defining the goal

32. Behaviour, power, and conflict are central areas of study for _____________. a. sociologist b.
Anthropologists c. Social psychologists d. Operations analysts

33. When a bank robber points a gun at a bank employee, his base of power is: a. Coercive b. Punitive c.
Positional d. Authoritative

34. The managers of a multinational company are located in France, India, Brazil, and the UnitedStates.
Which decision-making technique seems most reasonable for this organization? a. A postal service
interaction b. A brainstorming session c. A nominal discussion d. An electronic meeting

35. What do we call it when we judge someone on the basis of our perception? a. Stereotyping b.
Categorizing c. Halo effect d. Prototyping

36. Sobha is an honest and straightforward person. She believes her employees are all similarly honest
and straightforward, ignoring signs that they may be manipulating her. What perceptual shortcut is
Sobha most likely using? a. Contrast effect b. Halo effect c. Stereotyping d. Projection School of Distance
Education Organizational Behavior

37. Sathish has a low absenteeism rate. He takes responsibility for his health and has good health habits.
He is likely to have a(an): a. Internal locus of control b. External locus of control c. Core locus of control
d. High emotional stability level

38. Raju believes that men perform better in oral presentations than women. What shortcut has
beenused in this case? a. The halo effect b. The contrast effect c. Projection d. Stereotyping

39. Mr. Manoj, Manager ABC Company found that skills of workers and machinery used by them as
compared to the competitors in the market are obsolete within a year, which type of challenge ABC
Company is facing? a. High Quality and Low Quality b. Globalization and Culture c. Rapid Pace of Change
d. Multiple Stakeholders

40. According to Robert Katz, when managers have the mental ability to analyze and diagnose complex
situations, they possess _____________ skills. a. Technical b. Leadership c. Problem-solving d.
Conceptual

41. What sort of goals does Management By Objectives (MBO) emphasize? a. Tangible, verifiable and
measurable b. Achievable, controllable and profitable c. Challenging, emotional and constructive d.
Hierarchical, attainable and effective

42. Today’s managers understand that the success of any effort at improving quality and
productivitymust include _____. a. Quality management programs b. Customer service improvements c.
Employee's participation d. Manufacturing simplification
43. Which of the following would be least likely to pose a barrier to cross-cultural communications? a.
Tone difference b. Word connotations c. Political correctness d. Differences among perceptions

44. Which of the following theory is proposed by Clayton Alderfer? a. Theory X and Theory Y b.
Hierarchy of Needs c. ERG Theory d. Theory

45. Concept of MBO was introduced by: a. Peter. F. Drucker b. Mary Parker c. Henry Fayol d. Philip Kotler
46. Mr. Sunil’s one-day salary was deducted because of his uninformed leave, as he was already warned
about this behavior. It is an example of which method of shaping behaviors? a. Reinforcement b.
Positive Reinforcement c. punishment d. Negative Reinforcement School of Distance Education
Organizational Behavior

47. While managing political behaviors in organization, the manager requires discouraging: a.
Negotiation b. Relationships c. Self interest d. Dialogue

48. People with which type of personality trait commonly make poor decisions because they make them
too fast? a. Type As b. Type Bs c. Self-monitors d. Extroverts

49. Which of the following is an environmental force that shapes personality? a. Gender b. Height c.
Experience d. Brain size

50. Factors other than satisfaction that impact one’s decision to leave a current job include all of the
following EXCEPT: a. Labour market conditions b. Length of tenure with the organization c.
Organizational citizenship behavior d. Expectations about alternative job opportunities

GROUP-B
1. Define Organizational Behavior

Organizational behaviour is defined as the behaviour of human beings in their workplace.It studies the
impact that an individual has on behaviour within the organization and how groups work together so
that the knowledge can help in explaining and predicting behaviour to improve workplace performances
and effectiveness

Or

Organizational Behavior is the study of how individuals and groups behave within organizations,
including their attitudes, motivations, interactions, and performance, with the aim of improving
organizational effectiveness and understanding human behavior in the workplace.

2. What do you mean by ‘Organizational Behavior’?

3. What is scope of organizational behavior?

The following aspects are covered under the scope of organizational behaviour:
1. Individual Behaviour
Individual behaviour is also covered under the scope of organizational behaviour in the
following way:
  Personality and Traits: Individual behaviour studies how unique
characteristics like introvert and extrovert employees as well as emotional
stability impact work performance and interactions.
 Attitudes and Job Satisfaction: It examines how employee attitudes towards
their job, colleagues, and company affect motivation, productivity, and
retention.
 Perceptions and Cognitive Biases: Understanding how employees perceive
their environment and how cognitive biases influence their decisions and
actions helps minimise misunderstandings and errors.
 Motivation and Incentives: This includes understanding what drives
employees to perform well, such as intrinsic and extrinsic motivators, and how
incentives can boost engagement and productivity.
 Learning and Development: It focuses on how individuals acquire new skills
and knowledge and the impact of training programs on performance and
career progression.
2. Group Dynamics
The scope of organizational behaviour includes group dynamics in the following way:
 Communication Patterns: Group dynamics studies how information is shared
within a team, the effectiveness of communication channels, and how clear
and open communication leads to better collaboration.
 Leadership Roles: It examines different leadership styles within groups, how
leaders influence group performance and the impact of leadership on team
morale and motivation.
 Team Cohesiveness: Understanding what makes a team cohesive, including
trust, shared goals, and mutual respect, and how cohesion affects productivity
and job satisfaction.
 Conflict Resolution: It involves studying the sources of conflict in groups,
how conflicts are managed, and strategies for resolving disputes to maintain a
positive and productive team environment.
 Group Decision-Making: Exploring how groups make decisions and how
different perspectives lead to innovative solutions.
3. External Environment
The external environment is under the scope of organizational behaviour as mentioned
below:
 Economic Conditions: It is important to understand how factors like
economic growth, inflation, and unemployment rates influence organizational
strategies, employee behaviour, and overall business performance.
 Technological Advancements: People must study the impact of new
technologies on work processes, and employee skills requirements. It is also
important to understand the impact of continuous learning and adaptation.
 Social Trends and Demographics: There is a need to examine how changes
in societal values, cultural trends, and workforce demographics affect
organizational policies, diversity initiatives, and employee expectations.
 Regulatory Changes: The impact of laws and regulations on organizational
operations and compliance requirements must be understood. It is also
important to understand how companies adapt to new legal standards.
 Globalization and Competition: It is essential to understand how global
market trends, competition, and international business practices influence
organizational strategies, cross-cultural interactions, and
competitive positioning.
4. Organizational Structure
Organizational structure comes under the scope of organizational behaviour in the
below-mentioned manner:
 Hierarchy and Authority: Within the scope of organizational behaviour,
emphasis is also put on how different levels of authority and clear hierarchical
structures influence employee behaviour and decision-making efficiency.
 Role Clarity and Responsibilities: It is necessary to understand the
importance of well-defined roles and responsibilities in reducing ambiguity,
enhancing performance, and ensuring smooth operations.
 Types of Organizational Structures: Analyzing various structures like flat,
hierarchical, and matrix organizations, and their impact on communication,
collaboration, and flexibility.
 Workflow and Coordination: Studying how organizational structure affects
workflow, the ease of coordination between departments, and the overall
efficiency of processes.
 Adaptability and Change Management: Exploring how different structures
support or hinder the organization's ability to adapt to changes and implement
new strategies or technologies effectively.
Or
Individual Behavior

It is the study of individual’s personality, learning, attitudes,

motivation, and job satisfaction. In this study, we interact with
others in order to study about them and make our perception about
them.

Example − The personal with interview round is conducted to

interact candidates to check their skills, apart from those mentioned
in the resume.
Inter-Individual Behaviour
Now, the inter-individual concept is when communication happens among the employees. Inter-
individuals represent persons with their social group, subordinates, or senior employees in the
workplace. It helps understand leadership styles and qualities and helps resolve conflicts quickly if
any arise in the group dynamics.
Group Behaviour
Group behavior defines the way individuals are influenced by the thoughts, feelings, and behaviors
of others in a group. Groups can also influence people's social behavior to fit in a particular group.
This is known as group conformity.

4. Write short notes on Organization

An organization is a body built for a collection of individuals who join

together to achieve some common goals and objectives bounded by legal
entities. Organizations are often referred to as a company, institution,
association, government body, etc. They follow certain legal procedures like
business registration, tax identification, and maintaining corporate book
records.

The person or people who start the organization are often called the
founders. The founders are responsible for performing the above legal
procedures or hiring someone for the same.

Once an organization is formed, it needs someone to lead and make

important decisions. This person is called the leader or the head of the
organization. The leader is responsible for guiding the group and ensuring
everyone is working towards the goal.

5. What do you understand by Diversity?

In a social context, diversity means recognizing that each individual is

different. Diversity is created by groups and individuals from an
extensive spectrum of demographic, geographic, and philosophical
differences. It is recognizing an individual’s differences along
dimensions such as age, race, gender, ethnicity, ideologies, sexual
orientation, physical abilities, political beliefs, religious beliefs, and
socioeconomic status. Diversity is about trying to understand where
a person comes from, their differences on the basis of their religion,
sexual orientation, and socio-economic status.
 Diversity is all about understanding and acknowledging the
differences that are inherent between individuals. The practice is to
educate ourselves about these differences and create a healthy
environment for all individuals in society. A society that is free from
prejudice and discrimination based on race, sexual orientation,
economical background or any other reason.

Or
Diversity refers to the variety of
differences among people, encompassing
race, gender, age, experiences, talents,
skills, and opinions. In the workplace, it
means having employees with varied
backgrounds and perspectives, ensuring a
broader range of ideas and fostering
creativity and innovation.

6. Differentiate between Emotions and Moods.

 7. Discuss the various factors that affect Organization
8. Define attitude. How are attitudes formed?

An attitude is a general and long-lasting positive or negative opinion or feeling about

a person, object, or problem. Attitudes are developed through direct experiences, social
influence, or media exposure. They are built on three pillars: emotions,
behaviors, and cognition.

Attitudes are formed through a combination of different influences and processes. Here are the
key points in simple language:

1. Personal Experience: Our own experiences shape our attitudes. Positive or negative
events can change how we feel about something.
2. Social Influence: People around us, like family, friends, and teachers, can influence our
attitudes. We often adopt the beliefs and attitudes of those we spend time with.
3. Media and Culture: What we see in the media (TV, internet, books) and the culture we
grow up in can shape our attitudes. Popular ideas and trends can impact our views.
4. Education and Knowledge: Learning new information can change our attitudes.
Education helps us understand different perspectives and develop informed opinions.
5. Emotions: Our feelings can affect our attitudes. If something makes us happy or sad, it
can shape our opinion about it.
6. Repetition: Hearing the same message repeatedly can influence our attitude.
Advertisements often use repetition to make us like a product.
7. Rewards and Punishments: Getting rewarded or punished for certain behaviors can
shape our attitudes. If we are rewarded for something, we might develop a positive
attitude towards it, and vice versa.
 8. Social Comparison: We compare ourselves to others. If we see someone we admire
holding a particular attitude, we might adopt a similar attitude to be like them.

In summary, attitudes are shaped by our experiences, people around us, media, education,
emotions, repetition, rewards and punishments, and social comparisons.

9. Define personality.

The word "personality" originates from the Latin persona, which means mask.
Personality is the combination of characteristics or qualities that form an individual's distinctive
character. It includes a set of emotional, attitudinal, and behavioral response patterns that are
relatively stable over time and across situations. Here are some key elements that define
personality:

1. Unique Traits: Personality is made up of specific traits, such as kindness, honesty, or

shyness, which differentiate one person from another.
2. Consistency: These traits tend to be consistent over time, meaning a person’s behavior
and attitudes are generally predictable based on their personality.
3. Influence on Behavior: Personality influences how a person thinks, feels, and behaves in
different situations, affecting their interactions with others and their environment.
4. Combination of Factors: Personality is shaped by a mix of genetic factors (inherited
traits) and environmental influences (experiences, culture, upbringing).
5. Measurement: Psychologists use various tools and methods, such as personality tests
and observational techniques, to measure and understand an individual's personality.

10. Write short notes on Attitude

11. What are the factors which affect attitude formation?
12. Explain the word ‘Personality’.
13. What is emotional intelligence?
14. What is perception?

Ans Perception refers to the process by which individuals organize, interpret, and make sense of
sensory information received from the environment. It involves selecting, organizing, and
interpreting sensory inputs to create meaningful experiences and understandings of the world
around us. Perception is a complex cognitive process influenced by various factors, including
sensory inputs, past experiences, cultural background, beliefs, expectations, and context

 Sensory Information: Perception begins with the reception of sensory stimuli from the
environment through our senses (sight, sound, touch, taste, and smell).
 Interpretation: The brain interprets these sensory inputs to form a meaningful understanding
of the surroundings. This involves recognizing patterns, objects, and events.
 Subjectivity: Perception is subjective and can vary from person to person. Two people may
perceive the same situation differently based on their experiences, expectations, and emotions.
 Influence of Context: The context in which sensory information is received can influence
perception. This includes the physical environment and cultural background.
 Role in Behavior: Perception affects how individuals interact with their environment
and make decisions. It influences reactions, behaviors, and interactions with others.

15. Explain its importance to OB?

16. Define Motivation.
17. What are the five levels of need hierarchy as identified by Maslow?
18. What is perception? Why does perception fail?
19. Discuss the various factors that lead to work force diversity.
20. Discuss the impact of job satisfaction on work outcomes.
21. What is job satisfaction? How is it related to productivity, turnover and
absenteeism?
22. What is organizational behavior? Discuss the major challenges facing OB.
23. How individual behavior is different from group behavior? Which factors
characterize the individual behavior?
24. What is leadership?

GROUP-C

1. Discuss the nature of organizational behavior in detail?

2. Highlight the scope of organizational behavior in detail?
3. Explain the organizational behavior process?
4. Discuss various organizational behavior models in detail?
5. Elaborate various challenges and opportunities in the field of OB?
6.What do you understand by personality, discuss its types in detail?
7.Discuss the theories of emotional intelligence in details?
8. What are the characteristics of attitudes. Discuss the components if attitudes in
detail? 9.Ellobrate the types of motivation in detail?
Vvvvvvvvvv
10.Write a detail note on inter personal perception?
11) Discuss the elements of organizational structure in detail.
12) What are the various stages of group development? Elucidate.
13) What is group decision-making? Explain the group decision-making process in
detail.
1 4) What is the nature of group decision-making? Elaborate the group decision-
making techniques.
15) Write a detailed note on ‘Communication and Control in team’.
16) Write a detailed note on the nature and importance of leadership.
17) Enumerate the contemporary leadership theories.
18) State the ways to effectively use power centers. What are the precautions used
while dealing with power centers?
19) Elaborate Situational Leadership Theory.
20) What are the different levels of political action? Discuss the tactics used to gain
political power.
21) Discuss the important characteristics of organizational culture. State the factors
influencing organizational culture.
22) Give the significance and measurement of job satisfaction.
23) State the causes and consequences of stress.
24) Enumerate the options of work-life balance along with the guidelines for
improving work-life balance.
25) List the indicators of organizational effectiveness. Discuss the way of achieving
organizational effectiveness.