CAREERS

150 Business Jargon Fixes

For B2B and B2C Writers

Introduction
When business writers resort to business jargon, its because they lack the time, creative
energy or subject mastery to find a more exact word or phrase. Unfortunately, B2B and
B2C writers face these obstacles day in and day out. Its difficult to come up with a suitable
alternative to solutions when assignments are coming in by the hour. And in the agency
world especially, writers are often forced to write about businesses and industries with which
they have very limited experience or knowledge.

This guide is meant to serve as a quick fix for business writers looking for powerful
alternatives to the tired phrases that drain all the life out of their content. The information
herein was originally published as a series on the Jeff Bullas blog.

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 150 BUSINESS JARGON PHRASES, WITH BETTER OPTIONS

1. 8
 00-pound gorilla.

#-A Convey the idea with more style by saying a force to be reckoned with.

2. A
 ctionable.
An actionable item is one you can take action on. Whether the action is desirable is another
story. For that reason, an item may be more clearly described as practical, useful, realistic or
workable.

3. Action item.
Whats the difference between an action and an action item? Other than word count none.

4. A
 ha moment.
A trendy way of saying you just discovered
something important. Suitable substitutes
include revelation and insight.

(Aside: Would an aha moment in a

sushi bar be an ahi moment?)

5. A
 round.
Dont have a discussion around an issue; have a discussion about an issue.

6. ASAP.
This means youre in panic mode; you need it so fast you dont even know when you need it!!
Spare us the theatrics and just provide a due date.

7. At the end of the day.

Any time you write this phrase, your next step is to delete it.

8. Awesome.
If youre describing the Grand Canyon or the dimensions of the universe, awesome is fine.
Otherwise, find a less sensational (i.e., more realistic) adjective, such as outstanding or
exceptional.

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 9. Baked in.
B Instead of saying that a given possibility or fact is baked into something, say it is accounted for.

10. Balls in the air.

Sound less like a carnival act and more like a business professional by saying that you are
busy or have several projects underway.

11. B
 andwidth.
This is a euphemism to make we dont have time sound like its part of the plan. If you simply
say you dont have the time or resources, people will respect your frankness.

12. B
 ells and whistles.
These are fancy features added to a product or service to entice prospects. Since bells and
whistles suggests unnecessary features, avoid the phrase when talking about your own products.

13. Best of breed.

Of breed adds nothing to best. Just say youre the best.

14. B
 est regards.
How lucky am I to receive your best regards rather than only your regular regards! Dont be
pretentious; stick with regards.

15. Big bang for the buck. A sleazy fast-talkers way of saying this or that product or service has
exceptionally high value.

16. Bleeding edge. With so many companies on the bleeding edge, its no wonder the economy
is hemorrhaging. Overstatements such as this inspire skepticism. Instead, talk about your
groundbreaking business model or new approach.

17. Boil the ocean. To boil the ocean is to waste time. Since not everybody knows this, dont
force readers to boil the ocean trying to figure it out.

18. Brain dump. Brain dump is an overly casual way of saying well teach you. (At the pretentious
extreme, we engage in knowledge transfer.)

19. Brain surgery. This isnt brain surgery has been so overused it carries comical overtones the
author may not intend. Better to operate with a straightforward word like complicated.

20. Brick and mortar. Physical locations are best described as such.

21. Bring
 to the table. This is an overused way of saying a person contributes this or that specific
thing to a project or work group.

22. B
 usiness case.
Redundant. If youre talking business, you should simply say case.

23. B
 uy-in.
Try support or agreement instead.

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 24. C
 hampion (as a verb).

C Replace with support, defend or perhaps spearhead.

25. C
 hange agent.
A change agent is either a person who works at a toll both or a consultant with a mighty high
opinion of himself. Personally, Id prefer to develop and implement new ideas with the former
rather than the latter.

26. C
 heck the box.
Replace with complete the task.

27. C
 ircle back
A roundabout way of saying discuss later that belongs in the circular file.

28. C
 ircular file.
Wastebasket.

29. C
 ompelling.
Overused! A 90 percent discount is compelling, but a 5 percent discount is merely interesting.
Dont describe something as compelling unless it is.

30. Competitive advantage.

This phrase is a puffed up, boardroom-y way of saying your company excels at something.

31. C
 ontent is king.
A massively overused metaphor that broadcasts your ignorance. King metaphors work for a
clear, measurable hierarchy; e.g., The blueberry is the king of antioxidants. Content is one
element of a complex marketing system in which all components have unique and essential value.

32. C
 ontrarian.
A contrarian is someone who thinks and acts contrary to public opinion. Be careful how
you use this, because contrarianism can be seen as a big negative. Its also worth noting that
self-described contrarians sometimes turn out merely to be raving lunatics.

33. Core competencies.

A fancy way of saying were good at this. Theres nothing wrong with saying we specialize in
this, or we excel at this.

34. Corporate culture.

Small businesses overreach when they claim to have a culture. Its more realistic, honest and
believable to say you have a particular kind of environment or atmosphere.

35. C
 ross-training.
A sales trainee spending an hour watching an accounts receivable clerk file invoices is not
cross-training. Use this phrase only if you have a serious, comprehensive and documented
training program.

36. Cutting edge.

See bleeding edge.

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 37. D
 eck.

D Some people know that a deck is a slide presentation. Everybody else will think youre not
playing with a full one.

38. D
 eep dive.
Overuse has sunk this way of describing a thorough analysis. Try explore, analyze, or the
soon-to-be-overused unpack.

39. D
 eliverable.
Agency-speak for work product or output. Because deliverable is necessarily vague, avoid it
as much as possible, and instead describe the things your client will receive from you.

40. Dialog (as a verb).

Dont dialog with someone; talk to him or her.

41. D
 isambiguate.
The word youre looking for is clarify.

42. Disconnect (as a noun).

This word is not only overused, its also vague. Does disconnect imply a difference of opinion
or just a misunderstanding? Clear up the confusion by using the former or latter.

43. D
 isruptive.
If a product or business model is truly disruptive, you dont need to describe it as such; it will
speak for itself.

44. Drill down.

Replace with look more closely at.

45. Drink the Kool-Aid.

This phrase was gruesomely powerful in the 80s, when the Jonestown Massacre was fresh
in peoples minds. With overuse, the phrase has become vague: Does it mean a person is a
fanatic, believes in something evil, or just toes the company line? Think about what you really
mean and use a more precise description.

46. Drop dead date.

This phrase is sometimes used as a bluff to get staffers or clients moving. Use it too often and
people will stop taking you seriously.

47. D
 ucks in a row.
A silly way of saying were
ready or organized.

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 48. Ecosystem.

E Ecosystem can describe Microsoft Windows or Apple, where users have deep and broad
interaction with products and services in a closed system. For the most part, however,
ecosystem is an overreach. In most business situations, ecosystems are merely systems or
networks or product groups.

49. Empower.
Better options are assign responsibility or delegate responsibility. Besides being overused,
empower has a bad business vibe, as it suggests class warfare.

50. E
 pic (as an adjective).
Epic describes something of heroic, sweeping proportions. Applying the word to business
content or situations is an epic overstatement that serious-minded people wont take
seriously. A simple adjective like useful or memorable carries more weight.

51. E
 vangelist.
A generous, one-sentence Yelp review does not an evangelist make. Evangelism takes fiery
passion and sustained, unsolicited effort. Too often businesses describe as evangelists those
who are loyal customers or casual fans of the brand.

52. E
 volve.
More precisely stated, a business plan or relationship develops, strengthens or grows in
complexity or size.

53. E
 xecute. Fancy words wont get you fancy fees. Instead of saying well execute the task, just
say well do it.

54. Fish or cut bait.

F Scale back this reel bad jargon and say make a decision.

55. F
 rictionless.
Overstatement. Friction has to do with change,
and what type of business change has ever
occurred without friction? If you say something
can take place with minimal friction, youll be
much more accurate and believable.

56. Functionality.
Instead of multi-user functionality, try supports multiple users. The latter phrasing is easier to
read and contains an action verb rather than a bland, corporate compound noun.

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 57. G
 ame changer.

G Whereas paradigm shift is too formal, game changer is too casual. Instead of either
of these, meet in the middle with significant change or fundamental change.

58. Get on board.

See buy-in.

59. Give 110%.

At this rate, by 2020 well have to give 250% to demonstrate our commitment.
Cmon: 100% i.e., everything should be sufficient.

60. Going forward.

For the most part, this phrase can be eliminated: Going forward, we will hire 10 people.

61. Good to go.

A slangy way to say ready.

62. G
 ranular.
Instead of taking a granular look, look at the details.

63. Grow the business.

Unless youre a farmer, build the business.

64. Guesstimate.
Replace with rough estimate and reduce the odds of being taken for an idiot.

65. Guru.
If others describe you as a guru, people will be skeptical. If you describe yourself as a guru,
people will laugh in your face.

66. Herding cats.

H This phase describes the attempt to manage a group of difficult and/or disagreeable
individuals. Because herding cats is insulting to the individuals in question, the phrase should
be used with care especially if your cats are customers.

67. H
 olistic.
Comprehensive or complete is more straightforward.

68. Human capital.

Ironically, few pieces of business jargon are as dehumanizing as human capital. Much better
to speak of employees, workers, laborers, workforce, crew or staff.

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 69. Ideation.

I To ideate is to form ideas or concepts. The word is frequently used in a clinical (and rather
ominous) context, such as suicidal ideation. In business, stick with phrases such as develop a
strategy or brainstorming session.

70. I mpact (as a verb).

Grammatically correct options: have an impact on or have an effect on or simply affect.

71. Incentivize.
A mouthful of mush that means motivate.

72. I n light of the fact that.

Replace this useless phrase with because. (Side note: Did you know that because is one of the
most powerful and persuasive words in all of business writing?)

73. Innovative.

Describing a product or service as innovative means nothing. You have to explain in what
way the product is innovative. Since most things described as innovative arent, this can be a
daunting task.

74. J ump the shark.

J-K If a business or product is past its
prime and grasping at straws to stay
relevant, it has jumped the shark.
The metaphor is past its prime;
grasping at this straw makes your
writing suck.

75. K
 ey takeaways.
A puffed up way of describing important points.

76. K
 iller app.
More overstatement. Most killer apps are dead within months of their introduction.

77. K
 nowledge transfer.
Well teach you beats Well engage in knowledge transfer by six syllables and a country mile.

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 78. L
 aser focus. I guess when regular focus isnt enough, companies must bring out the big guns

L and employ laser focus. Cmon: drop the pretentious laser and just focus.

79. L
 eaders. Everybody is a leader in this or a leader in that so what? Heres a case where
frankness and modesty paradoxically arouse interest. If you claim only that youre good at
this or that, people may actually take notice.

80. Learnings. Ironically, this is not even a real word. Teachings or lessons, on the other hand, are.

81. Level playing field. Stop going over the same metaphorical ground and replace this phrase
with fair competition.

82. Leverage (as a verb). Instead of, we leverage our volume to offer low prices, try, our volume
enables us to offer low prices.

83. Lipstick on a pig.

When you try to make something bad look good, youre putting lipstick on a pig. A more
professional phrase: put the best face on.

84. Low-hanging fruit.

This phrase drives people bananas. Pear down fruit metaphors and juice up
clarity with easy opportunities or easy options.

85. Luddite.
A Luddite is someone who opposes technological innovation. It is not someone who rejects
your new, untested, unproven and unendorsed gizmo.

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 86. Magic bullet.

M High caliber business writers replace this overused phrase with cure-all or panacea.

87. M
 ake hay while the sun shines.
Maybe this is what a farmer does after putting lipstick on his pig. If youre not a farmer,
replace this phrase with make the most of the opportunity.

88. Maximize.
To sound like a real person, say that your product or service improves results rather than
maximizes results.

89. M
 ethodology.
Scholars, scientists and extremely
complex businesses have methodologies.

To avoid sounding pretentious,

say that your business has
documented methods, processes
or internal systems.

90. Mission-critical.
Whats the difference between critical and mission-critical? Unless you want to sound like an
astronaut, stick with critical.

91. Most unique.

Something is either unique or it isnt. If what youre describing is truly unique a rarity
indeed by all means call it unique. More likely, youre looking for a word like special, rare,
or extraordinary.

92. M
 ove the needle.
This means to get meaningful or measurable results. Why not, then, say one or the other?

93. M
 y bad.
If you made a mistake, dont trivialize it by saying it was my bad this only makes people
think youre indifferent as well as incompetent. On the other hand, by saying I made a
mistake, youll earn respect.

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 94. Next steps.

N-O This harmless-looking phrase escalates word count. Instead of, as a next step we will
just say, next, we will.

95. Ninja.
See guru.

96. Offline.
Replace discuss offline with discuss privately.

97. One throat to choke.

This means you are the only place your client needs to go for answers. Dont give your client
any ideas! Instead, simply say that you are fully accountable.

98. On the same page.

In the old days, we were singing from the same sheet of music. Now, were on the same
page. In any era, its easier to simply say, we agree.

99. Open the kimono.

If youre sharing secrets or proprietary information, just share them and be done with it.
Theres no upside to bringing hidden body parts into the discussion.

100. Optimize.
This term is overused; whenever possible, replace with improve.

101. O
 ut of pocket.
A tailors inventory may be out of pocket. Youre just busy.

102. O
 utside the box.
Ironically, using this tired phrase alerts people that you have no creativity
whatsoever. Instead, talk about creative or imaginative thinking.

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 103. Pain point.

P Replace with problem, challenge, frustration, difficulty or headache.

104. Paradigm shift.

If you say significant change or fundamental change, people will actually understand what
youre talking about.

105.  encil in.

P
You penciled me in: that means
were tentatively scheduled, right?

Hmm maybe not.

Maybe were definitely scheduled
but you didnt have access to
your calendar. Maybe you should
have said tentatively scheduled
or definitely scheduled.

106. Preplan.
When people say preplan, they usually mean early-stage planning. Preplanning is something
(Im not really sure what) that people do before they start planning.

107. Preschedule.
See preplan.

108. Preso.
I stopped using this word when I realized nobody knew I meant slide presentation. It
probably saved my job.

109. Price point.

For general business use, price is all you need.

110. P
 roactive. When people are proactive they take the initiative. Doesnt take the initiative
sound stronger and more like something a real person would say?

111. P
 ush the envelope. This could mean to act aggressively, assume risk, expand the
boundaries of, or advance to the boundary. Think about what you mean exactly, and
then describe it.

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 112. Quite frankly.

Q-R Use this phrase only when you want people to know youre being otherwise deceptive
and insincere.

113. Radio silent.

When you dont hear from a customer or prospect for a good while, hes gone radio silent.
Radio doesnt add anything to this disturbing situation. Better to say the customer has gone
silent or stopped communicating.

114. Raise the bar.

This means to set a higher standard, which sounds a whole lot better.

115. Rationalization.
This is a euphemism for getting fired. Vendor rationalization means your supplier got fired;
workforce rationalization means you get fired. Avoid euphemisms always. They infuriate
people and are guaranteed to worsen the reaction to your bad news.

116. Reach out.

Customers dont want you to reach out, as that phrasing is vague and nonchalant. They
prefer you visit, call, email or text them (ideally within a stated amount of time).

117. Reinvent the wheel.

When people reinvent the wheel, they are laboriously recreating something essential
that already exists in finished form. The phrase is actually useful for describing this situation;
problems arise when it is used to describe something that is not laborious, not being
recreated, not essential and/or not already existing in finished form.

118. Resonate.
When an idea resonates, it reaches people on an emotional level or in a way they can relate
to. This is why it may be better to say either that people will be moved by this idea or will
relate to this idea.

119. Roadmap.
Vague. In business, a roadmap could be a strategic plan, a tactical plan or a set of
instructions. Decide what you really mean and describe accordingly.

120. Robust.
Robust functionality just doesnt resonate. On the other hand, people will relate when you
say your product does a lot of useful things.

121. Rock star.

See guru and ninja.

122.  ocket science.

R
See brain surgery.

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 123. S
 eamless.

S See frictionless. Few things, if any, in business are seamless. Replace this word with
something along the lines of easy to implement.

124. S
 ecret sauce.
Your secret sauce is your competitive edge; something crucial you can do that your
competitors cannot. Secret sauce trivializes a supremely important concept; replace the
phrase with key benefit, unique benefit, unique advantage, etc.

125. S
 ense of urgency.
When I hear this bit of corporate-speak, I think the seller is just going through the motions of
sounding concerned. Id rather hear, were deeply concerned, which is personal and direct,
or were working an extra 10 hours a week, which is specific. Or both.

126. S
 kin in the game.
A gruesome phrase youd expect to hear from Hannibal Lecter. Stick with the professional
and universally understood ownership interest.

127. S
 olutions.
For my money, the worst word in the world. When people hear solutions, they think, Heres
a complicated product that will create more problems than it solves. Or, their minds simply
go blank because theyve heard the word a million times. Replace solutions with specific
benefits; e.g., This product simplifies household budgeting.

128. S
 oup to nuts.
To avoid coming off like a buffoon, substitute comprehensive or complete.

129. S
 tate of the art.
This phrase used to be state of the art but now lets customers know your product has
jumped the shark (see jump the shark). Better to avoid superlatives and describe it as your
latest model, or having the latest technology.

130. S
 trategic plan.
Few companies have the stamina and expertise to create a genuine strategic plan. More
often, the phrase is used to describe a strategic sketch, strategic guesswork or a tactical
plan. Dont overinflate what youve created (and your ego) by calling these latter items a
strategic plan.

131. S
 trike while the iron is hot.
See make hay while the sun shines.

132. S
 ynergy.
When things synergize, they combine to have a greater impact than they can achieve on
their own. Synergy is a useful business concept, but the word has been run into the ground.
The key is to avoid synergy when you mean only collaboration, cooperation or consolidation.

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 133. T
 able stakes.

T Table stakes are minimum requirements to engage in a particular business. Use minimum
requirements instead.

134. T
 ake strides.
A way of saying were improving that implies you started from a poor position. If thats what
you mean, fine.

135. T
 ake to the next level.
A way of saying were improving that implies you started from a strong
position. If thats what you mean, fine.

136. Task (as a verb).

Dont task someone; give him or her an assignment.

137. T
 hought leader.
See guru, ninja and rock star.

138. T
 ouch base.
See reach out.

139. T
 raction.
In general business usage, when something gains traction, it begins to take hold or gather
momentum. Either of these latter phrases conveys the idea more clearly than traction.

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 140. Unpack.

U-V To unpack an idea is to examine it in detail. Unpack is becoming overused; better to stick
with examine in detail.

141. Utilize.
Dont utilize something; use it.

142. V
 alue-added.
Saying your product or service has value-added components doesnt tell anyone
anything about what the value is or how the value is relevant; in other words, the phrase is
meaningless. Reaching for this phrase means the time has come to point out product and
service benefits.

143.  alued partner.

V
Beware of valued partner followed by but: Youre a valued partner, but
youve been selected for our vendor rationalization initiative. In general,
valued is unnecessary; being a partner implies the other party values you.

144. Viral.
Few things in the world of marketing go viral. Most business mentions of this word mean
four or five people tweeted your blog post.

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 145. White Paper.

W-Z Bad on two counts. First, its pretentious: THE IVORY TOWER HAS SPOKEN! Second, its
too often used to describe a scrap of drivel rather than what it is supposed to be an
authoritative report.

146. Win-win.
Theoretically, its a game where both parties win; the opposite of a zero-sum game. In
business world reality, a win-win is a phrase the party that wins more uses to console the
party that wins less. Better to avoid the whole concept and describe specifically what each
party gains.

147. W
 ith all due respect.
Usually a prelude to an insult. This phrase is utterly delete-worthy.

148. World class.

A bold statement that should be used only to describe proven and widely accepted products,
services, systems and organizations. Even then, it doesnt convey anything concrete. As
with solutions, it is far more persuasive to describe the standout quality of the subject in
question: Our customer service reps answer every call within one ring.

149. Wordsmith (as a verb).

Dont wordsmith the sales copy; edit it.

150. Zero-sum game.

A game where one party wins and the other loses; the opposite of a win-win. Since not
everyone knows this, a clearer (and powerful) way to describe it is winner take all.

About Brad Shorr

Brad Shorr is the B2B Marketing Director of Straight North, an Internet
marketing agency with headquarters near Chicago. His articles have about
copywriting, sales and marketing have appeared on Forbes, Fox Small Business,
Smashing Magazine, Moz and many other popular business websites.

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