Interview Guide PDF
Interview Guide PDF
Interview Guide PDF
Interview
Guide
Student Employment Student Employment
and Career Centre and Career Centre
Your ability to answer questions with relevant detail and in a conversational manner is key in Step 3: Consider Interview Formats | 3
an interview. Sometimes it is the person most skilled at interviewing, not the most qualified
Step 4: Prepare and Polish | 5
person, who gets the job. The interview is your opportunity to shine, to sell your strengths and to
present yourself as a unique candidate for the position. Your role in an interview is to leave a clear Additional Resources | 11
and convincing impression of who you are, what you can do to contribute to the organization/
company, and why you should be hired for the position instead of another candidate. The Interview Checklist | 12
interviewers role is to determine whether you have the skills, knowledge and personality needed
to be an effective member of the organization/company.
Interviewing Goals
COMPETENCIES AND
1 | Demonstrate how your experience, knowledge and
QUALITIES THAT
accomplishments match the qualities and skills the organization/company is seeking.
EMPLOYERS SEEK
Accountability 2 | Convince the interviewer that you will fit in and contribute to the needs of the organization/company
Honesty and the position.
Integrity
3 | Gather information that will help you decide whether you can be successful in the position and whether
Responsibility
the organization/company will give you the opportunity for growth and development.
Credibility and substance
Results-oriented Once you accept the interview, follow through with that commitment. Nothing can be more frustrating
Interpersonal Skills to an employer than to have a candidate fail to show up for an interview. Not only have you wasted the
Strong verbal and written employers time, but your reputation and the University of Saskatchewans reputation may be adversely
communication skills affected.
Leadership ability
Ability to work independently If you have to cancel an interview, for whatever reason, do so as quickly as you can, providing a brief
and as a team member explanation for this decision
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Evaluate yourself in terms of your strengths and how you can translate these strengths into skills the prospective employer can use. It can also be
helpful to know your weaknesses. If you do not meet all the requirements for a specific position, do not elaborate on these shortcomings. Rather,
concentrate on your potential strengths for the organization.
Consider writing down specific examples of how you have used your skills to achieve tangible and measurable results. Then, relate your
accomplishments to the requirements of the position. Study your resume and be familiar with your education and experiences.
If youre struggling to identify your values, skills, interests and personality; there are helpful SECC resources available to you:
Career Assessment Guide available on the SECCs website to help you assess your career and lifestyle goals
MBTI and SII Workshops formal career assessments meant to help you explore your personality and interests
Career Counselling meet one-on-one with a professional to explore issues affecting your career development
What is the history of the organization and who are its key competitors?
How can your skills fit with the stated goals for the organization?
Your knowledge about the organization will help you respond to interview questions and develop appropriate questions to ask at the end of the
interview. Interviewers expect you to have knowledgeable and insightful questions for them. You may be judged as much by the quality of the
questions you ask as by your responses to the questions the interviewer(s) ask you.
To begin your company research, start by looking at their website. It can offer valuable insight in to many of the questions above. Following
the companies youre interviewing with on social media websites can provide you with great intel on company culture, major events and
accomplishments and even gives you material for small talk with the interviewer before and after your meeting with them. Linkedin suggests, As
you find employers you might want to work for, check out their LinkedIn Company Pages. Each page provides a wealth of information about an
organizations operations, employees, locations, available jobs, and more. Plus, when you visit any of the 150,000 Company Pages on LinkedIn, youll
see how you are personally connected to people at that organization. Then you can reach out for advice or to request informational interviews and
referrals to open positions. Not connected to anyone at your target company? Join a university alumni, industry, or interest group.
Researching the general tasks and responsibilities that the job requires
Researching other aspects of the job that may affect your decision (travel, overtime, shift work, evening work)
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Step 3 | Consider Interview Formats
Within the different interview styles, interview questions may be structured or unstructured. Structured interview questions are a prescribed set
of questions determined prior to the interview. Unstructured interview questions are developed by the interviewer(s) as the interview progresses.
Interview formats can range from employer to employer, and can be presented in combination with one another.
Basic/Traditional
TYPES OF
These types of interviews will typically begin with open-ended questions designed to get to know you better.
Examples of open-ended questions include, Tell me about yourself or Why should we hire you for this
INTERVIEWS:
position? One-on-one
One job seeker, one
Behavioural Based interviewer
Panel
Behavioural based interviewing has become an industry standard for many companies recruiting on campus.
One job seeker, two or more
It builds upon the basic premise that future performance is best predicted by past behaviour. Interviewers
interviewers present
develop their line of questioning around the traits and skills deemed important in the position and organization.
Questions focus on real life experiences and actions. Questions usually begin with such phrases as Tell me Telephone/Teleconference
about a time when or Give me an example of a situation where you demonstrated One job seeker, one or more
interviewers not physically
present
Common Skills Targeted During Behavioural Based Interviews
Presentation
Accountability Job seeker requested
Coping Leadership/Initiative Problem Solving
Adaptability/ to prepare (typically in
Creativity/Innovation Listening Planning
Flexibility advance) a presentation to
Decision Making Management Supervision
Alertness an audience throughout the
Goal Setting Organization Team Building
Assertiveness course of the interview
Integrity/Honesty Perception Work Standards/Ethics
Communication the audience may include
interviewers and/or a
Behavioural based answers require you to have a repertoire of detailed examples that showcase the skills in variety of stakeholders from
question. Look to the above list to generate situations exemplifying each skill. Begin your preparation by analyzing other areas
the job and determining the type of skills required. Next, review and categorize your background (education and Reception/Dining
training, work experience, volunteer activities, etc.) to determine which of the necessary skills you possess. One or more job seekers,
one or more interviewers;
One technique for formulating strong answers to behavioural questions is the STAR technique. Be prepared for the interview is conducted
probing questions that an interviewer will use to further explore your answer. over a meal or beverages
Cattle Call
STAR Technique Groups of candidates
SITUATION | Provide a brief overview of the situation. placed together, allowing
interviewers to find
TASK | Outline the specific task or responsibility that you were asked to accomplish.
dynamic and outgoing
ACTION | Explain the action or activities you took and why. employees
RESULT | D
escribe the positive result or outcome of your actions; if you are asked about a negative
Cattle Call Auditions
situation, indicate what you learned and/or how you would act differently.
A general casting call
where you have a few
The situation/example you choose can make or break an interview, so take a moment to think of an appropriate minutes to leave an
example to fit that interview situation. When answering behavioural based questions, use the pronoun I, as impression through a brief
interviewers are interested in what your role was. For example, it is appropriate to describe the Situation using performance/interview
we, but when you describe the Task, Action and Result steps, you must talk about what you (I) did specifically. Role Play
Talk honestly about what you did and sell yourself during the interview, but above all, never lie. If you are unable Involves the job seeker
to think of an answer do not make one up. Probing questions asked by the interviewer will expose dishonesty. participating in a fictional
situation, designed to
If you find that you are having difficulty responding to a question, seek clarification or ask the interviewer for
replicate a scenario that
the possibility of revisiting the question at a later point in the interview. If you find that you do not have any
might occur in the position
experience on which to base your answer, you can admit that you have never experienced such a situation, but
sought
explain how you would handle the situation if it did occur.
Video Conference
One job seeker, one or more
interviewers conducting the
interview via camera and
monitor
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Tips for Preparing for Behavioural Based Interviews:
TIPS FOR ACING
THE CASE: R
esearch the skills required for the position and choose the most appropriate and strongest examples from
your experiences
Listen carefully to the
P
repare short descriptions of situations that demonstrate positive behaviours and actions based on positive
question being asked so
and negative experiences
that you know you are
addressing the right issue Prepare to discuss several examples from your list of accomplishments for each of the desired qualities
Take notes while you Prepare hard evidence that will demonstrate specific skills and abilities
are being told the case
Draw upon your most relevant and recent professional experiences; these can come from your work,
and repeat it back when
academic and personal life
the interviewer is done
speaking
Ask questions about the
Case Style
case for clarification This format of interviewing can be done with you individually or in a group setting. This format allows
Break down the problem interviewers to see how candidates respond to situations that may arise in the position or to gain an
into more manageable understanding of your approach to problem solving. Interviewers may present you with a problem or scenario
parts and prioritize them involving issues or situations related to the organization or you may be asked to formulate a solution to the
Think about the issues problem under a time constraint. The case study can be presented as a formal written document containing
before speaking considerable information or as a brief oral description of the problem accompanied with little guidance or
Be conscious of time so information such as brain teasers, world problems, market sizing and cases based on projects that could be
that you are able to cover undertaken.
the case completely and
can summarize your Critical thinking, creativity and presentation are often more important than arriving at a predetermined answer.
response Interviewers are looking for qualities that demonstrate enthusiasm for solving complex problems; logical thought
Write down or chart processes and analytical skills; the ability to synthesize information and draw analogies; creativity accompanied
your answers as you are with common sense and good business instinct; and how you handle pressure.
responding to the case
Conclude by summarizing Telephone Interviews
your thought process and
offering recommendations From time to time, employers will rely on telephone interviews in their recruiting and hiring decisions. Employers
for further analysis (if may also use the telephone interview as a screening tool in order to narrow down a pool of applicants. Most
appropriate) employers will formally schedule the time of the interview in advance.
Telephone interviews can pose a unique challenge. In a telephone interview, it can be difficult to gain rapport
with the interviewer because you cannot see the interviewers non-verbal reactions and cues. Conversely, the
interviewer cannot see your enthusiasm or professional appearance. You have to be able to sell yourself only with the tone of your voice and word
choice. During a telephone interview, it is important to speak in a confident and positive toneconsider smiling when you speak so that you sound
positive and upbeat.
Skype Interviews
An increasing number of recruiters have begun to use Skype for interviews to combat the rising costs of travel. A Skype interview gives you the
advantage over a telephone interview because you can see the interviewers non-verbal cues and vice versa. Its very important that you test out your
webcam and microphone prior to the day of the interview to ensure that there are no technical hiccups during your interview. Ask for the employers
contact information, if you lose your connection, you can call them and continue your conversation. You will want to have a neat appearance, just like
if it were an in person interview. Ensure that the area behind you is just as neat and that there are no distracting items in the background. Lastly, try to
make eye contact with the webcam as much as possible.
Assessment/Testing
This format can be administered prior, during or following any interview situation. These assessments can be used as a screening tool or can complement
your interview. They can be administered online, in an individual or group setting or throughout the course of the interview. Many are designed to assess
general aptitude, personality or your knowledge of the organization. Enquire with the company/organization on how to prepare and to see if sample
questions are available. As an example, many government agencies provide online sample questions to give you a better idea of what to expect.
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Second and Subsequent Interviews
Many employment offers do not occur until after a second interview. This can be especially true of on-campus recruiting interviews. Second interviews
can vary in terms of content, purpose and structure. If you have been granted a second interview, you are one step closer to receiving the job offer. The
second interview can be more intense because you may be meeting with people who are more closely involved in making the final hiring decision.
However, a second interview is not a sure sign that you will be offered the position.
Provide the organization with the opportunity to assess candidates more thoroughly
Permit the organization to reaffirm information already presented in the previous interview
Allow the organization to sell itself to the candidate so that an offer of employment will be accepted
Second interviews are often held at the employers site and tend to be longer and more in-depth. This may mean travelling to their location. Always
confirm travel and accommodation arrangements prior to the interview, such as who will make the arrangements and who will be covering the
expenses. Some organizations may reimburse candidates for any travel, lodging and meal expenses incurred by attending the second interview. Keep
all receipts for the expenses you incurred throughout the interviewing process. Submit your receipts promptly and always include a thank-you letter.
The interview may be with two or more people; it may last for a few hours or up to one or more days. The interviewers may be executives, supervisors
and/or peers. Remember that the interviewers may or may not have met you before, so you need to impress each of them. Some of the interviewers
may not have formal interview training; they may be more subjective in their evaluation. As in all interviews, its not just what you say, but how you say
it and how your present yourself.
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POTENTIAL QUESTIONS TO ASK AT THE INTERVIEW
One common challenging question is, What are your weaknesses? When answering this question, you need
TIPS FOR ANSWERING
to be honest without providing interviewers with a detailed analysis of all of your shortcomings. The best way
to handle this question is:
QUESTIONS AT
INTERVIEWS
Turn your weakness into a potential strength, and/or explain how you have learned to compensate for the Share information that is
weakness, and/or put it in the past tense. Always end your answer on a positive note. pertinent to the situation and
be concise when answering
Avoid mentioning any personal qualities which can hamper job performance such as laziness or a bad questions.
temperament. Provide answers that are more
Think of a weakness as a challenge you will face during the first few months of starting this new job than one word.However, do not
(learning the computer software and programming for the organization/company). be so wordy that interviewers
lose interest.
Select a knowledge or skill base which can be easily/quickly improved if you choose a job related example. Practise in front of a mirror
or with a tape recorder. Pay
Another question often found difficult, is the question regarding salary. Prior to the interview, you should have
attention to any mannerisms,
researched expected salary ranges for the position. If you are asked, What salary are you expecting? it is best
slang, posture, gestures, tone
to have a range in mind based upon similar positions in the labour market. Be prepared to provide specific
of voice and facial expressions
information about your education and experience. You could say, After doing some homework, I have an idea of
you are communicating.
the salary range I think is appropriate.... Another possibility would be to direct the question back to the interviewer Stay focused on the subject
and say, I am open to negotiation; however, do you have a range of what the position is worth? Keep in mind that and respond to the question
salary negotiation is best discussed after the position has been offered to you. asked.
Elaborate on your answers
to Deal with Inappropriate Questions provide supporting details.
Employers are obligated to follow rules and regulations regarding the types of interview questions they can Remember to highlight what
and cannot ask in the interview process. If the interviewer poses tricky political or social questions, try not to you will be bringing to the
say more than necessary. As well, certain questions cannot be asked under the Canadian Human Rights Act. position/company, not what
Each province may be governed by different legislation. they will bring to you.
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It is a good idea to develop a strategy to handle a situation where you are faced with an inappropriate question. Here are four possible options:
1 | Answer the question by addressing what you believe to be the underlying concern(s); clarify the intent of the question and respond with an answer
as it might apply to the position.
2 | Ask for clarification on how the information being asked relates to the position.
3 | Answer the question, but remember that you are providing information that is not relevant and it may cost you the position if you give the wrong
answer.
4 | Refuse to answer the question, running the risk of appearing uncooperative or confrontational, and possibly harming your chances of getting the
position.
Saskatchewan based employers are governed under the provincial jurisdiction of The Saskatchewan Human
Rights Code. Please refer to the Saskatchewan Human Rights Commissions A Guide to Application Forms and
Interviews for Employers and Job Applicants. TIPS TO HONE YOUR
COMMUNICATION
According to the Code it is against the law to discriminate in the workplace on the basis of: Ancestry SKILLS
(includes colour and perceived race); nationality or place of origin; religion and religious creed; physical or Identify the key
mental disability; sex (includes pregnancy and sexual harassment); marital status; family status (parent-child communication skills required
relationships); receipt of public assistance; sexual orientation; or age (18 64 years). for the position, and make a list
of personal examples that will
Consulting A Guide to Application Forms and Interviews for Employers and Job Applicants, which can be found
demonstrate these skills.
at the SECC, will answer whether or not employers can enquire into specific information on the following
Brainstorm potential
categories prior to making a hiring decision. These categories include:
areas for improving your
Address; birthplace; nationality; ancestry; place of origin; photographs; religion; citizenship; education; communication skills with
relatives; organization; work schedule; sex; age; marital status; family status; disability; height and weight; people who know you well.
Rehearse potential interview
sexual orientation; receipt of public assistance and drug testing.
questions.
Have someone rehearse the
to Reconnect with Your References
questions with you by taking
It is a good idea to reconnect with your references to update them on the status of the position for which you on the role of interviewer,
are being interviewed. In the event they are contacted for a reference, provide them with an updated resume creating a mock interview
and a copy of the job description. Discuss the specific details of the position beforehand, so that he/she will setting.
be prepared to support your qualifications for the position with examples. Talk to people who you feel
have strong communication
Polish skills about personal tips they
can offer.
Your Communication Skills Visit/enrol in a public speaking
When you are able to communicate effectively, employers will be able to recognize your value to their association in your area.
organization. Superior communication abilities include verbal and written communication and problem-
solving skills, the ability to think critically and work effectively with others.
Assess key ways in which you will need to communicate on the job, from the job description. For example, will you be facilitating presentations?
Chairing meetings? Leading teams? Or representing the company in different venues? Your ability to know your audience, think on the spot, organize
and articulate your thoughts is critical. How well you demonstrate your communication skills in the interview will impact the employers impression of
how well you can perform in the job.
Communicating effectively is one of the most valuable assets any job seeker can possess in terms of career advancement and long-term career
success.
Do not give interviewers a chance to rule you out because you did not feel like ironing your shirt. Remember that you never get a second chance to
make a first impression.
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Tips Dressing for Interviews
Dress one step above the appropriate attire for the job
Dress conservatively for the field or organization
Pay attention to personal groomingneat hair, clean nails, etc.
Be certain all clothes are clean, well pressed, tucked in and shoes polished
Avoid busy prints
Avoid excessive make-up and heavy fragrancesremember, more is not always better
Wear comfortableyet still appropriateclothing and shoes, so that you do not fidget during the interview
Wear jewelry that is simple and conservative
Have fresh breathdo not eat or drink anything before the interview that will give you bad breath (including coffee)
Bring a career portfolio or briefcase to help complete the look of professionalism
Match your belt with your polished shoes
CASUAL
Casual attire may mean something different to each organization. What one organization accepts as
casual attire, may be unacceptable for another. How you dress will always play a role in an interview.
Although some companies may feel jeans and a clean shirt may be appropriate, others may feel this is far
too casual. If in doubt, dress at least one step above the required dress code.
Dress comfortably, but respectfully
Ensure you are clean and neat in appearance
Avoid ripped clothing, large logos, designs, etc.
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During the Interview
Now that you have taken the necessary steps to prepare for the interview, what can you expect during the interview? The following sections will
provide you with some information on the basic format and structure of an interview and how to
effectively present yourself in an interview.
TIPS ON ANSWERING
Arrival and Greetings QUESTIONS
Be Punctual What to say:
Arrive at least 1015 minutes prior to the interview. If you are unsure of the exact location of the Tailor your answers in a way that matches
the job draw parallels between your
interview, take a trial run at a similar time of day to determine how best to get there, how long it
skills and experience with the current
takes, where to park your vehicle, etc. Being early reflects your promptness and interest. If you are
position.
unavoidably detained, call as soon as possible to briefly explain your situation. Offer your apologies,
When finished answering the question,
and if the employer is willing, try to reschedule for a more convenient time.
stop talking. Do not ramble when there is
silence in the room.
Be Friendly and Courteous Quantify your answers when appropriate.
Be friendly and courteous to all you meet. You have to be able to fit into the team at this Always be honest.
organization/company. Keep in mind that receptionists and other employees may be asked for their Never criticize a previous employer,
opinion on their interactions with you. Assume that everyone you meet has input into the hiring supervisor, etc.
decision. The interview begins the moment you arrive. Formulate positive experiences
throughout the interview.
Interview Structure Give details and examples that are
specific.
Introduction Highlight your strengths.
Within the first few minutes of the interview, it is essential to establish a positive rapport with the How to say it:
interviewers. Greet all interviewers by their formal name (i.e. Mr. Job, Ms. Employer) unless otherwise There is no single right answer. It is often
directed, and offer a firm handshake. A firm handshake is often preferred by interviewersit reflects how you answer that is more important
confidence. Your handshake should never be too firm or too limp. Do not hesitate to initiate the than the exact content.
handshake. Direct eye contact and a warm smile complement a strong introduction. Once in the Ask for clarification if you are unsure of
interview room, wait to be seated until invited to do so. the question.
Use the STAR technique in preparing your
An interview may begin with a few minutes of small talk to help you relax and to get a sense of responses.
your personality. Small talk is an important part of the interview process because the interviewers Wait until the interviewer is finished
are getting their first impression of you. Show the interviewers that you are friendly and confident. asking the question before you begin to
Remember, the interviewers have already started to evaluate you. answer.
Avoid using any slang or unprofessional
Overview words (i.e. kinda, yah, stuff like that, etc.).
Interviewers will typically provide some structure for the interview process. They may briefly tell you Avoid phrases such as just did and only
about the organization and about the position for which you are interviewing. Show your interest did.
through your body language and listening skills. Stay focused.
Talk confidently about your achievements.
Questions Show enthusiasm.
Your answers should be clear, concise,
Interviewers will ask questions and evaluate your answers, assessing your fit for the position. In
and well organized.
your answers, provide information that will convince the interviewers that you have the skills and
qualifications for the position. As the interview continues, you will be asked to fill in details. Near the
end of the interview, you will be asked if you have any questions.
Closing
The interviewers will typically explain the next steps in the hiring process and how and when a final decision or additional contact will be made.
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Presenting Yourself in the Interview
Behaviour
Throughout the interview, sit up straight, look alert and speak clearly. Maintain eye contact and avoid any nervous mannerisms. Maintaining proper
posture throughout the interview is very important. Slouching and leaning down in your chair may reflect laziness, a lack of interest or a lack of
confidence. In contrast, if you are too rigid and tense it may convey inflexibility and nervousness.
Your attitude tells a lot to the interviewerit should reflect an optimistic, self-confident person who enjoys learning and challenges. If you have a
negative attitude, it will be reflected during the interview. Focus on the positive aspects of your life and past work experience. If you had a bad night
before the interview, do not let it show. Gear yourself up for the 3060 minutes and be positive.
A little bit of nervousness is healthy; it keeps you alert and shows you care about what you are doing. However, being too nervous, tense, shy,
withdrawn or anxious may be a barrier to a successful interview. If you feel this may be a problem, read some books or seek assistance on stress
and anxiety management. Approach the interview as a two-way street; the interviewer is assessing you and you are assessing the interviewer as a
representative of the company/organization. This approach can sometimes reduce some nervousness.
Answering Questions
Give complete and descriptive answers, but keep them concise and direct. Be concrete, detailed, truthful and frank in your answers. Remember that
the interviewer chose each question for a reason. Ask yourself why the interviewer chose that question so you can provide a relevant answer. Frame
your answers in terms of your past experiences rather than just opinions. Offer examples of work and references that document your best qualities. If
you are asked a question that you are unsure of, pause to think about an answer or seek clarification. It is better to pause and organize your thoughts
than to ramble through an answer.
Communication Skills
Interviewers will be evaluating your communication skills. It is important to be a good listener as well as a good speaker. Do not try to guess what the
next question will be or only listen to the first part of a two part question. If you relax and listen well during the interview, you can formulate additional
questions to the ones you have already prepared before the interview.
What you say in an interview can clearly have an impact. Grammar usage is very important during the interview. If grammar is used incorrectly even
the best answer can sound uneducated. Spend some time analyzing how you say things in addition to planning what you say in the interview. Review
your answers before delivering them in a live interview.
Interviewers will listen to what you verbalize, but also what you communicate non-verbally. Non-verbal behaviours convey just as much as verbal
communication. Maintain eye contact with the people who are interviewing you. Do not stare at them and do not look down, up or to the side of
them; this can suggest a lack of confidence or that you are hiding something. It is okay to look away for a few seconds, especially when you may need
to think about a response to a tough question. Look away for a few seconds and then return your focus to the interviewer.
Closing
Be sensitive to signs that the interview has run its course. Some interviewers may look at
their watches, while other interviewers stand up, extend a hand and thank you for coming.
SAMPLE
Stay positive and remain confident even if you get the impression that the interview is not CLOSING STATEMENT
going well and that you have already been rejected. The interviewer may be interested, but is This position sounds like an exciting opportunity. I
challenging you to test your reaction. believe my (relate to your most relevant strengths/
experience) makes me an ideal candidate for this
When the interview is over, be sure to thank the interviewers for taking the time to talk with position. I am looking forward to the next step in
you. Re-emphasize your interest in the position and your appreciation for being considered. your selection process.
This is also your opportunity to make a strong lasting impression by summarizing your
qualifications and expressing your interest in the position.
The interviewer will usually provide information regarding the next steps in the selection process and/or when they will be making a decision. If the
interviewer does not disclose this information, be sure to ask about the next steps in the selection process and when you can expect to hear from the
employer. Be sure to ask the interviewer(s) for his or her business cards(s) in order that you can send a follow-up correspondence.
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Within 2448 Hours: Send a Thank-you Letter
Even if you do not get a job offer, keeping in contact with the interviewer may lead to further referrals, EVALUATING YOUR
more interviews and ultimately a job offer. Send a brief thank you (in the form of a formal business PERFORMANCE:
letter, thank-you card, or e-mail) to the interviewer, indicating your continued interest in the position
and your appreciation to the interviewer for having met with you. It is a professional courtesy and Presentation/Performance
demonstrates your consideration, enthusiasm and appreciation for the opportunity to interview. Was I on time?
Did I perform adequate research prior
A brief letter can be an effective tool and could make or break a job offer. Attention to detail is critical; to the interview?
remember your written communication ability will be analyzed. Misspelling the interviewers name
How was my body posture? My non-
/company name could cost you the job! Thank the interviewer(s) for the interview opportunity.
verbal communication? How were my
Mention any points that you feel are particularly relevant and emphasize the skills, strengths and mannerisms?
abilities you can bring to the organization and/or position.
Was I too tense? Was I too assertive?
Not assertive enough?
Within Several Days: Check the Status
Did I respond to the interviewers key
If you have not heard from the company within the time frame given, do not hesitate to contact concerns?
the interviewer directly. If you were not given a date, a general guideline is to wait 810 working What points did I make that seemed to
days before contacting the interviewer. If you telephone or e-mail, confirm that the thank-you interest the interviewer?
correspondence you sent was received and enquire about the status of the interviewers decision.
Was I relaxed enough to feel confident?
When contacting the employer on the status of the hiring decision, ensure that you introduce yourself Were there things I wish I would have
and state the position for which you interviewed. Express your continued interest in the organization and would not have said?
and the position. If no decision has been made, enquire when a decision will be forthcoming. It is Did I take the lead from time to time
acceptable to make a follow-up contact as long as you make it in a friendly and courteous manner and instead of letting the interviewer
at appropriate intervalsdo not pester the employer. control the interview?
What can I do to improve my next
In Conclusion interview?
View all interviews as opportunities to further develop your interviewing skills. Try not to be too hard Responses to Questions
on yourselfjob offers can come from the toughest of interviews. With the proper preparation, Were there any questions for which I
adequate experiences and controlled confidence, you will continue to improve your interview skills. felt unprepared?
Were there questions or information I
forgot to ask or mention?
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Interview Question Index
Dirty Dozen (Common Interview Questions)
Tell me about yourself. What do you know about our company?
What are your greatest strengths/weaknesses? Why should we hire you?
Why did you leave your previous position? What did you think of your previous boss/supervisor?
Why do you want to work for us? What are your long-term goals?
What did you like/dislike about your previous position? Would you be willing to work overtime?
What kind of salary are you expecting? Tell me about your experience with this type of work.
Background/Education Questions
In what ways have you benefited from your university education? Do you think that your grades are a good reflection of your ability to do the job?
How has your educational experience prepared you for your chosen occupation? How does your education in ____ relate specifically to this position?
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Strengths and Accomplishments
W
hat two or three accomplishments have given you the most satisfaction, and W
hat qualifications do you have that make you think that you will be successful
why? in this business?
What are your strengths? What have you done that shows initiative?
What are your best attributes? What are the key skills and qualifications you bring to this position?
Give me an example that demonstrates your ability to organize. F or someone with little work experience: How does your previous experience
T o what activity outside of work have you made the greatest contribution? prepare you for this position?
Please describe. Tell me what you consider to be your greatest assets.
What is your greatest accomplishment? W
hat qualifications do you have that make you think that you will be successful
Describe a project or situation that best demonstrates your analytical abilities. in this field?
Give me an example of an idea that has come to you and what you did with it. Give me an example that demonstrates your creativity.
Give me an example of the most creative project that you have worked on. Give me an example that demonstrates your assertiveness.
Tell me about a project you initiated.
Career Goals
What do you expect to have achieved in your career in five years? What do you expect to be earning in five years?
What type of position are you seeking? How would you describe the ideal job for you?
Why have you chosen this particular profession? What are your long-range and short-range goals and objectives?
What goals have you set for yourself? W
hen and why did you establish your goals and how are you preparing yourself
Why do you want this job? Why did you apply? to achieve them?
W
hat are your plans for your own professional development in the next five How does this position fit with your long-term career plans?
years? How did you decide on your career path?
How do you plan to achieve your career goals? Why have you chosen this particular field of work?
What are the most important rewards you expect in your career?
Tell me about yourself. What is the most important lesson youve learned in life?
What are your greatest strengths and weaknesses? What one characteristic best describes you?
H
ow would people who know you well describe you? What three words would How do you determine or evaluate success?
they use?
How would you describe yourself? Extracurricular Activities
If I asked people who know you for one reason why I should not hire you what O
f the hobbies and interests listed on your resume what is your favourite and
would they say? tell me why?
To what do you owe your present success? What have you learned from participation in extracurricular activities?
H
ow do you think a friend or professor who knows you well would describe A
re you active in any outside groups or organizations? What is your role in the
you? group? What have you contributed to the organization?
What three words best describe you? What do you do in your leisure time?
At this time in your life, what do you value most?
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Personal Traits, Character, Values
Position and Work Environment In what type of environment do you flourish?
What type of work environment appeals to you most? What are the key aspects of workplace cooperation?
What do you look for in a job? What interests you about this job?
What two or three things are most important to you in your job? What are your expectations surrounding salary and benefits?
What do you find most attractive about this position? Least attractive? Are you prepared to relocate?
Do you prefer a large or small organization? Why? Are you willing to travel?
D
escribe some personal stress-management techniques you have used
effectively in the past.
T ell me about a time when you had to manage an extensive or overwhelming
workload.
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Sample Behavioural Questions by Skill/Trait (continued)
Leadership/Initiative Problem Solving
D
escribe an occasion when you had to take control in a team setting and get G
ive an example of a problem you have dealt with in the past that had more
the group back on task. than one solution.
Tell me about a time when you took the initiative to complete a project. T ell me about a time when you had to quickly adapt to unexpected events in
Give an example of a workplace setting in which you have performed your best. your work.
D
escribe how you have set an example for success in the workplace. What did D
escribe a project that you completed and any difficulties you encountered
you do and how did it influence your work environment? along the way. Explain the difficulties you had: What, why, where, when, how?
W
hen planning a project, what initial considerations have you made before
Motivation going ahead? Give examples.
What steps have you taken to recognize employees work and abilities?
Team Building
Give an example of how you handle criticism from employees.
D
escribe how you would negotiate feasible time constraints and delegate Explain a technique that you have used to effectively motivate others.
responsibilities for several tasks going on at once. H
ow have you dealt with conflicts in the workplace (with managers/employees)
Give an example of how you keep employees motivated. in the past?
G
ive an example of something that has motivated you to persevere through T ell me about a time when you had to teach a co-worker something new in
difficult work situations. order to proceed with a collaborative project.
T ell me about a time when you volunteered to take a project off someone elses
Organization/Planning hands.
G
ive an example of a time when you had to give a presentation and were not
Technical Skills
comfortably prepared.
G
ive an example of a time when you were poorly organized. What did you Describe how you have used technology to enhance your work.
learn? G
ive an example of a time when technology hindered your ability to perform
T ell me about a time when you missed an important deadline due to poor well on the job.
planning. What did you learn? T ell me about a time when you used technology to improve your
G
ive an example of a time when your organizational skills increased your communication skills or get your point across.
efficiency at work. Describe your experience with audio/visual equipment.
D
escribe how you have implemented troubleshooting strategies with
equipment when you do not have the appropriate support available.
Closing Questions
Do you have any questions for us? Would you leave a list of references with us?
When would you be available to begin work?
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Interview Checklist
Now its time to be sure that you are properly prepared for your interview by referencing the SECCs Interview Checklist:
Have you prepared knowledgeable and insightful questions for the interviewer?
In order to prepare yourself for a behavioural based interview, did you familiarize yourself with the STAR technique?
Have you reviewed possible questions interviewers might ask and prepared responses to them?
Do you know what strategy you will use to approach inappropriate questions?
Is the outfit youve chosen to wear clean and well pressed? Did you shine your shoes?
Were you friendly and courteous, even from the moment you arrived?
Did you address the employer by their formal name (i.e. Mr. Job or Ms. Employer)?
Did you answer the employers questions using the STAR format when appropriate?
Did you reference the job posting or the organization as it relates to your background, skills, values or abilities?
Did you shake the employers hand with a firm grip while making eye contact?
Did you contact the interviewer directly to check on the status of the position within seven days?
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