Ws

BUSINESS
GOALS 1
STUDENTS BOOK
Gareth Knight Mark ONeil Bernie Hayden
P U B L I S H E D B Y T H E P R E S S S Y N D I C AT E O F T H E U N I V E R S I T Y O F C A M B R I D G E
The Pitt Building, Trumpington Street, Cambridge, United Kingdom
CA M B R I D G E U N I V E R S I TY P R E S S
The Edinburgh Building, Cambridge CB2 2RU, UK
40 West 20th Street, New York, NY 100114211, USA
477 Williamstown Road, Port Melbourne, VIC 3207, Australia
Ruiz de Alarcn 13, 28014 Madrid, Spain
Dock House, The Waterfront, Cape Town 8001, South Africa
http://www.cambridge.org
Cambridge University Press 2004
This book is in copyright. Subject to statutory exception

and to the provisions of relevant collective licensing agreements,
no reproduction of any part may take place without
the written permission of Cambridge University Press.
First published 2004
Printed in the United Kingdom at the University Press, Cambridge
Typeface Rotis Serif (Adobe Systems Incorporated) System QuarkXPress [AH]
A catalogue record for this book is available from the British Library
ISBN 0 521 75537 9 paperback

Contents
UNIT 1 New faces 6 UNIT 9 About the company 42
REVIEW 3 46
UNIT 2 Around the office 10
UNIT 10 Routines 48
UNIT 3 Products and services 14
UNIT 11 Small talk 52
REVIEW 1 18
UNIT 4 Time zones 20 UNIT 12 Getting personal 56
REVIEW 4 60
UNIT 5 On the phone 24
UNIT 13 Entertaining 62
UNIT 6 Placing an order 28
UNIT 14 Getting help 66
REVIEW 2 32
UNIT 7 Making a reservation 34 UNIT 15 Working together 70
REVIEW 5 74
UNIT 8 Getting around 38
Communication activities 76
Help files 83
Transcripts 113
UNIT
1 New faces UNIT GOALS introducing yourself talking about yourself introducing other people
TALKING
When you meet someone new, what do you say
POINT
in your language?
in English?
Do you say different things to different people?
PART A Introducing yourself
e Listening
a Work in pairs. Look at the photograph of
Florence Garnier and Andrew Walsh introducing
themselves and answer these questions.
1 Which person do you think is a new employee?
2 Which of these things will be in their conversation?
names hobbies colleges hometowns ages departments
b Listen to Florence Garnier and Andrew Walsh.

What are the answers to the questions in (a) above?
r Language focus
a Andrew Walsh introduced himself. Complete these sentences.
1 My Andrew Walsh.
2 Dublin Ireland.
3 to meet .
b Florence Garnier introduced herself. Complete these sentences.

1 Florence Garnier. Please
Florence.
2 the Human Resources Department.
3 to meet , .
c Listen again and check.

LANGUAGE FILE 1 >> PAGE 83
6
t Communication activity
Introduce yourself to other students in the class.
Example
Hello. Im
Im from
I work for Im a student at

Im in the Department. I study
u Culture focus
first name last name
a Florence Garnier said Please call me Florence (her first name) not Ms Garnier (her title
and last name). Listen to four business people from different countries. Complete the table
with the names different people use for them.
Pamela Bryson Vladimir Popov Elisabeth Reiser Koji Hirano

(USA) (Russia) (Germany) (Japan)
Friends Eli
Colleagues
Boss -san
Visitors
Gospodin
b What do people usually call you? Do they use your first name, or your title and last name?
Unit 1 New faces 7

PART B Introducing other people
e Culture focus
a Read the text and answer these questions.
1 When a person is introduced, why is information about the person often added?
2 Why is it a good idea to use somebodys name immediately?
The first time you meet someone, you

may have a short conversation before
exchanging names. When you introduce two
people, give their names at the beginning
of the conversation and add information
about each person to help them talk
to each other.
If you are introduced to someone,
use their name immediately. It will help you
to remember it.
b What do people do in your country when they meet for the first time?
r Listening
a Listen to someone introducing two people and complete these sentences.
1 Jacob works in the Department.
2 Mr Haneda is a .
b Work in pairs. Put the words in the correct order to make sentences from the listening.
1 Mr Haneda, / like / Jacob Travis / to / Id / you / to / introduce
2 works / the / Jacob / Marketing / in / company / our / Department / of
3 director / of / Mr Haneda / is / Yonegawa Industries / a
4 Mr Haneda / to / you, / Its / meet / nice
5 here / a / Marketing Department / have / you / Do / large ?
c Listen again and check.
8
t Language focus
a Look at the advice about introductions. Match the sentences 14
to the examples ad.
1 Introduce the two people. Give their names.
2 Add more information about the two people.
3 Try to use the other persons name early in the conversation.
4 Use the information to help start a conversation.
Example Advice
a Jacob works in the Marketing Department of our company.

Mr Haneda is a director of Yonegawa Industries.
b Nice to meet you, too. Do you have a large Marketing

Department?
c Mr Haneda, Id like to introduce you to Jacob Travis. 1
d Its nice to meet you, Mr Haneda.
b Work in groups of three. Write a conversation: Student A introduces

Student B and Student C to each other. Use your own names.
c Practise your conversation. Then change roles and practise it again.

LANGUAGE FILE 2 >> PAGE 83
u Communication activity
Work in groups of three. Choose a business card each and use the information to introduce each
other. When you are introduced to another person, ask at least one question.
Example
A: Mr Garcia, Id like to introduce you to Sarah Duncan.
Sarah is ... . Mr Garcia is ... .
B: Its good to meet you, Mr Garcia.
C: Good to meet you, too. Is Eastern Holdings a big company?
Unit 1 New faces 9

Ws

Uploaded by

Copyright:

Available Formats

Ws

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Ws

Uploaded by

Copyright:

Available Formats

BUSINESS

Cambridge University Press 2004

This book is in copyright. Subject to statutory exception

First published 2004

Printed in the United Kingdom at the University Press, Cambridge

Typeface Rotis Serif (Adobe Systems Incorporated) System QuarkXPress [AH]

ISBN 0 521 75537 9 paperback

UNIT 1 New faces 6 UNIT 9 About the company 42

UNIT 3 Products and services 14

UNIT 11 Small talk 52

UNIT 4 Time zones 20 UNIT 12 Getting personal 56

UNIT 6 Placing an order 28

UNIT 14 Getting help 66

UNIT 7 Making a reservation 34 UNIT 15 Working together 70

PART A Introducing yourself

names hobbies colleges hometowns ages departments

b Listen to Florence Garnier and Andrew Walsh.

b Florence Garnier introduced herself. Complete these sentences.

c Listen again and check.

I work for Im a student at

Pamela Bryson Vladimir Popov Elisabeth Reiser Koji Hirano

Unit 1 New faces 7

The first time you meet someone, you

c Listen again and check.

1 Introduce the two people. Give their names.

2 Add more information about the two people.

3 Try to use the other persons name early in the conversation.

4 Use the information to help start a conversation.

a Jacob works in the Marketing Department of our company.

b Nice to meet you, too. Do you have a large Marketing

c Mr Haneda, Id like to introduce you to Jacob Travis. 1

d Its nice to meet you, Mr Haneda.

b Work in groups of three. Write a conversation: Student A introduces

c Practise your conversation. Then change roles and practise it again.

Unit 1 New faces 9

You might also like