ENGLISH FOR SPECIFIC PURPOSES 1

LIST OF LESSONS
Module 1: Gaining Experience
(Unit 1)
Module 2: Customer Satisfaction
(Unit 2)
Module 3: Job Interviews and
Careers (Unit 4)
Revision
CONTENT
1 ABOUT BUSINESS
2 VOCABULARY
3 GRAMMAR DETAILS
4 SPEAKING
5 WRITING
FOR EACH
6 CASE STUDY UNIT
1.1 ABOUT BUSINESS: Internship Abroad
DISCUSSION
Read the statements. Do you agree or disagree
with them? Tell your partner why.
An internship is an essential part of a university education.
01 01 02
No, I don't agree. I think you learn about your subject at university; but you only get
real professional experience in your first job.
01
02
It's normal to work without pay when you are an intern.

03 Every student needs to experience life in another country.

04
02 It isn't difficult to adapt to a different culture.
 READING FOR GIST
2. Read the first three paragraphs of the article opposite. Why is an
internship in China a good idea?

CHINESE INTERNSHIPS IMPRESS EMPLOYERS

READING FOR GIST
2. Read the first three paragraphs of the article opposite. Why is an internship in China a good idea?
CHINESE INTERNSHIPS IMPRESS EMPLOYERS
What is the most important information in your cv? your school or university? Your degree subject? Your grades? The answers: none of
these. according to the Confederation of British Industry, 80% of employers first look at the experience and skills you acquire on an
internship. Work experience is now an essential part of a university education. But competition for places in Europe and the us is fierce, so
more and more students are doing their internsh.ps in china. As the second biggest economy in the world, China has lots of opportunities
for interns to acquire experience. It also offers the chance to learn a new language and to demonstrate the ability to live and work in a
different culture, is 'it was very difficult to find an internship in the UK,' says Shaun Duggan, a graduate in business studies, 'so I decided to
go to Shanghai. It was the best decision of my life! After a year in China, I'm more independent, more confident and better at working with
peopie who are different from me. When I came back to London, I had three interviews. In each one, we talked about my experiences in
China for most of the time, and all three companies offered me a job.' So how difficult is it to live and work in China? Julia Barton works for
an agency that sends students to work in multinational firms in Beijing. 'There are four essential skills for working across cultures. First of
all, you need intercultural sensitivity that is to say, the ability to see things in different ways, and to understand how your own cultural
values are different from other people's.' A second important skill is managing uncertainty. Barton gives the classic example of attitudes to
time. 'Americans and the British always want quick decisions, but Asians generally preter to take more time rather than make the wrong
decision. Multicultural teams need to be patient and live with uncertainty.'Thirdly, successful interns adjust their communication to the
local style. 'Chinese organizations are hierarchical,' says Duggan. 'Everyone respects the boss. you need to think carefully before you speak,
and to be diplomatic.' The fourth skill that impresses employers is the ability to build relationships between people from different
cultures. Sandra Kay describes her experience In Beijing. 'in China, team spirit is very important. We always had lunch together, and we
often went out together after work. Now I work in an international team in Paris, and encourage everyone to do things together. My
manager is impressed because the working environment is friendly and productive.'
QUESTIONS
1 The most important part of your CV is
a) your qualifications
b) your work experience
c) your references.
2 It is hard to get internships in Europe because
a) there are more and more universities
Reading for detail
b) there is competition for places Read the first three paragraphs
c) Chinese students want internships in Europe. and choose the correct answer
3 Shaun went to China to
a) learn the language
b) acquire cross-cultural skills
c) find an internship.
4 Shaun is satisfied with his internship because
a) his experience impresses employers
b) he is financially more independent
c) he loves talking about Shanghai.
QUESTIONS
1 What is Julia Barton's job?
2 What are the four essential skills for working
across cultures?
3 In Asia, how are attitudes to time different
from Europe and the USA?
4 What sort of relationships do employees have
Reading for detail
with managers and with co-workers in China? Read the last thr
paragraphs of th
article. Answer th
questions.
LISTENING FOR GIST
Listen to two
people talking
about their
internships. Are
they happy with
them?
 LISTENING FOR DETAILS
Listen again. Compl
the table.

Lena Jamie

1. Where is the internship?

2. What type of business do they
work in?
3. Where do they live?
4. Are they paid for their work?
Discussion
In small groups, discuss the
questions.
Would you like to do an internship? If so, where and what type of work? If
01 not, why not? 02

02 Would you pay an agency to organize an internship for you? Why? Why not?
 The Intern Shop is interviewing three candidates for the
internships in China and Brazil. Listen and complete the
profiles.

Listening NAME: Tai Shinawatra

Interviews DATE OF BIRTH: ………..
NATIONALITY: ………..
and DEGREE: Business Studies, from………..
Completing LANGUAGE SKILLS Thai, English a liHle Portuguese
INTERCULTURAL SKILLS Experience of Asian and American culture
Profiles INTEREST: CompuNng, electronics, rock and pop
PROFESSIONAL OBJECTIVE:………..
 The Intern Shop is interviewing three candidates for
the internships in China and Brazil. Listen and
complete the profiles.

Listening
Interviews
NAME: Karen O'Connor
and DATE OF BIRTH: ………..
Completing NATIONALITY: ………..
DEGREE Modern Languages, Bradford University
Profiles LANGUAGE SKILLS:………..
INTERCULTURAL SKILLS: Friends from all over the world at
university
INTERESTS: ………..
 The Intern Shop is interviewing three candidates for the
internships in China and Brazil. Listen and complete the
profiles.

NAME: Julio Suarez

DATE OF BIRTH: December 14, 1989
Listening NATIONALITY: ………..
Interviews DEGREE: Physics, from ………..
LANGUAGE SKILLS: ………..
and INTERCULTURAL SKILLS: Lives in Barbados
Completing INTERESTS:………..
PROFESSIONAL OBJECTIVE: ………..
Profiles
 1.2 VOCABULARY. PERSONNAL DETAILS
q Saying numbers and the alphabet
q Telling the time
q Giving dates
q Exchanging personal details
 1. IN SMALL GROUPS, PRACTISE COUNTING.
1 COUNT TO 30 IN TWOS.
2 4 6 8...
2 COUNT TO 60 IN THREES.
3 6 9 12...
Numbers 3 COUNT TO 105 IN SEVENS.
7 14 21...
2. SAY THESE NUMBERS. THEN LISTEN AND CHECK.
99 • 900.999
101 • 1,000.000
1,000 • 3.5M
1 500 • 2.5BN
7,777 • 2.575
88,888 • $110
100,000 • €15.99
 LISTENING
3. LISTEN TO THREE PEOPLE PLAY NG THE SECRET
NUMBER GAME. WHAT ARE THE RULES? IN SMALL GROUPS

Numbers PLAY THE SECRET NUMBER GAME.

SAY THE NAME OF THESE SYMBOLS
SAY THE NAME OF THESE SYMBOLS

4. PRONUNCIATION AND SPELLING

PUT THE LETTERS OF THE ALPHABET IN THE CORRECT COLUMN.
THEN LISTEN AND CHECK.

THE ALPHABET

5. SAY THE NAME OF THESE SYMBOLS

SAY THE NAME OF THESE SYMBOLS
SAY THE NAME OF THESE SYMBOLS

6. WORK WITH A PARTNER. TAKE TURNS TO

DICTATE:
• YOUR FULL NAME • YOUR EMAIL ADDRESS
• YOUR TELEPHONE NUMBER •YOUR TWITTER ACCOUNT NAME
THE ALPHABET • YOUR POSTAL ADDRESS • YOUR FAVOURITE WEBSITE URL
TIME
7. Mark the time expresssons A (analogue) or D (digital). Then match the times that mean
the same.
1 half past two in the afternoon [A]
2 four twenty a.m. [D]
3 twenty-five to one ………
4 (a) quarter past eight in the evening ………
5 17.01 ………
6 (a) quarter to two ………
7 two thirty p.m. ………
8 20.15 ………
9 oh eight hundred hours ………
10 twenty past four in the morning ………
11 twenty-three hundred hours ………
12 about five o'clock ………
13 eleven o'clock at night ………
14 eight o'clock sharp ………
15 thirteen forty-five ………
16 twelve thirty-five p.m. ………
TIME
8. Work with a partner. Take turns to ask what time you do the
following.
get home/get up / go to bed/ go to sleep/have dinner/
have lunch/leave home/ wake up

q What time do you wake up in the morning?

Ø I usually wake up about half past seven. But on saturdays, I wake
up after ten o'clock.
DATES
9. Say these dates.
1. 9 november, 1989
2. January 1999
3. 11 February 1990
4. 3 August, 1492
5. 21 July, 1969
6. 22 January, 1901
7. 11 March, 2011
8. 4 July, 1776
DATES
10. Complete the sentences with the dates in exercise 9.
1. Columbus left Europe for America on ……………..
2. The great East Japan earthquake and Tsunami
happened on…………….
3. The Berlin Wall fell on……………. .
4. Neil Armstrong walked on the moon on…………….
5. Queen Victoria died, aged 81, on …………….
6. Nelson Mandela was released from prison on…………….
7. The USA declared independence on…………….
8. The Euro was launched on …………….
EXCHANGING PERSONAL DETAILSDETAILS
LISTENING
11. Listen to two students registering for Personal Development
courses. Student A: complete Jen's details. Student B: complete
Mo's details.
12.
With a partner, take turns to
dictate the information you wrote
in exercise 11. Complete the table
for both students.
Class
Requiremen
ts
 1. 3 GRAMMAR: PRESENT SIMPLE
q Present simple
q Adverbs of frequency
q Prepositions of time
Discussion
1. Look at the photos. What
strereotype do they suggest?
02
 2. Complete the sentences about national stereotypes
with the correct form of the verbs in the box.
drive eat live leave play ride talk wear

1 The British love drinking tea.

PRESENT 2 Every American man………..burgers.
3 The chinese………..their bicycles everywhere.
SIMPLE 4 Every Brazilian man………..soccer on the beach.
5 All Italians ………..with their hands.
6 More sheep………..in New Zealand than people.
7 Germans………..big fast cars.
8 Every Russian man ………..a fur hat.
 3. Are the stereotypes in exercise 2 true? With a
partner, take turns to ask questions and give
short answers. Give reasons.

A: Do the British really love drinking tea?

PRESENT B: Yes, they do. They have lots of tea breaks during the
SIMPLE day.
 4. With a partner, take turns to ask and answer the
questions. Use the prompts in brackets.
1 Do you put a Japanese contact's business card in your pocket? (not
in your pocket/on the table in the meeting)
No, you don't put business cards in your pocket. You put them on the
table in the meeting.
PRESENT 2 Do British colleagues shake hands every morning? (not every
morning/just say 'good morning)
SIMPLE 3 Do Americans wear Jeans and a T-Shirt to the office? (not casual
clothes/business clothes)
4 Do you disagree with a Chinese colleague in a meeting? (not in
public/only in private conversation)
5 Does a German call his boss by his first name? (not senior
colleagues/use title and surname)
6 In Indonesia, do you receive something in your left hand or point
your finger? (not left hand/not finger/use right hand/point your
thumb)
 5. With a partner, take turns to ask and answer questions
about the people in the table below.
1. Who is a good time manager? why?
Marcus, because he always finishes on time.
2. who is a perfectionist? why?
3. …………a good manager?
ADVERBS OF
4. …………a team piayer?
FREQUENCY 5. …………a leader?
6. …………a good communicator?
7. …………a good problem-solver?
8. …………a workaholic?
 6. Now ask and answer more questions about each
person in exercise 5.

A: Is Marcus a good manager?

ADVERBS OF B: No, he isn't, because he doesn't often encourage his
FREQUENCY team.
 7. Listen to three parts of a radio programme about
cultural habits in Europe. Add the countries and
percentages to each chart.

ADVERBS OF
FREQUENCY
 8. Listen again. Complete these phrases.

1 How………..do we Europeans travel abroad?

2 They travel………..or………..a year.
3 All the time!………..the
PREPOSITIONS weekend,………..weekdays,………..the evening,
OF TIME 4 just once ………..six months or once a………..

9. Look at the questionnaire on page 114. Write four

more questions. Then interview your classmates
 1.4 SPEAKING: MEETING PEOPLE AND MAKING
CONVERSATION
q Expressions for mee@ng people
q Expressions for making conversa@on
q Roleplaying a conversa@on at a conference
Discussion
1. Complete the questions with is, are or do
1. Where ………. you staying?
2. What………. you do? 2. Work with a partner.
3. ………. your job well-paid? 02Are the questions in
4. ………. you have children? Exercise 1 appropriate to
5. ………. you live alone? ask someone you don't
6. ……….you ski? know? Put a tick (/) or a
cross (X) next to each
7. ………. you religious? one. Give reasons.
8. The weather………. terrible, isn't it?
9. ………. you think of the new government?
10. ………. this your first visit to Serbia?
 Listening
3. Listen to four conversations at a conference
Answer the questions for each conversation.

1 Where are the speakers?

Expression 2 Do they know each other?
3 What else do we learn about the speakers?
s
for meeting 4. With a partner, find suitable words to complete
people the useful expressions in the checklist. Then listen
again and check your answers
Expression
s
for meeting
people
 5. Cross out the one incorrect opCon in each situaCon.
1 hello, my name s Felipe ConP.
a) pleased to meet you. b) how are you doing? c) nice to meet you.
2 hi, great to see you again!
a) pleased to meet you. b) how are you? c) good to see you too.
3 let me introduce you.
a) al, this is Khalid. b) al, please meet Khalid. c) al, Khalid Khalid, al.
4 excuse me, i just need to talk tc Gina over there.
MAKING a} ok, it was nice meePng you. b) ok. see you later, c) nice to meet you.
CONVERSATI 5 how are you doing?
a) I'm good. And you? b) working in Paris. And you? c) not too bad and
ON yourself?
6 Can I help you, sir?
a) I have a reservaPon for two nights, b) I’d like to check out my room.
c) I'd like to check in, please.
7 Can I see your Pcket?
a) I booked on my computer, b) I have an online booking, c) I booked
online.
8 Sorry to keep you waiPng.
a) that's all right, b) no problem, c) please.
 Ordering And Speaking
6. Match the sentences and questions 1-7 with the responses a-g.
1 Is this your first visit to Greece?
2 We're at the Mercure hotel. My husband is here with me.
3 I'm from Ireland actually. But I work in London now.
4 Oh, really? Lucky you! What do you do?
5 I'm in the holiday business, too actually. I'm a travel agent.
MAKING 6 I see. By the way, can you recommend a good restaurant in town?
CONVERSATI 7 Yes, two. but they're at home with their grandparents. And you? are
you a family man? □
ON a) Well, welcome to greece. where are you staying?
b) Sure. if you like fish, the marina is very good. i love greek food, don't
you?
c) No, i live here. on one of the islands, actually.
d) Uh-huh. and where are you from?
e) Me? no! i'm single.
f) That's nice. do you have children?
g) I'm a hotel manager. What about you? what sector do you work in?
 7. Put the exchanges in exercise 6 in the
correct order. Then practise the conversation
with a partner.

A: Is this your first visit to Greece?

MAKING B: no, I live here. On one of the islands actually.
CONVERSATI
ON
 ROLEPLAY
8. Work in groups of three. Make conversation
using the chart.
02

ROLEPLAY
9.
Work in groups. You are at an
international conference.
Complete the questionnaire on
page 121. Use real information,
or invent the details. Then stand Class
up and socialize! Meet 'new
colleagues' and make Requiremen
conversation. ts
Discussion
1. In small groups, discuss the
questions.
1 How many emails do 02 you receive
each day? Who are they from?
2 Do you prefer to write a letter an
email or a text message? Why?
3 In English, is it easier to write an
email or make a phone call ? Why?
 1.5 WRITING INFORMAL EMAILS
q Inferring meaning
q Hellos, goodbyes and introductions
q Writing informal emails
 MODEL
2. Read the email and underline the correct answers.
1 The reason for Gabi's email is to thank Rita / to inform Rita / to ask Rita
for help.
2 Gabi wrote the email a day / a week / two weeks before the trip.
3 Gabi plans to travel by car / train / plane.
4 Gabi's Spanish course in Uruguay lasts 10 days / 12 days / 16 days.
Inferring Subject: Re: Spanish training in Uruguay
Hi Rita,
meaning Thanks for your email. I'm glad to hear you passed your exams. Well done!
I'm just writing to confirm my dates and times. I leave next Friday and arrive
in Montevideo at 6.30am on November 17. If you can meet me at the
airport, that's great. But if not, don't worry. I can take the bus. My course is
from Monday 19 November to Friday 30 November non-stop. But my return
flight is on Tuesday 4 December at 10pm, so we can go to the beach at the
weekend if the weather is good! Is there anything I can bring you from
Switzerland? Some chocolate, perhaps? Just let me know if you want
anything.
See you soon,
Gabi
 ANALYSIS
3. ANSWER THESE QUESTIONS ABOUT THE EMAIL.
1 Rita and Gabi are probably a) sisters b) good friends c)
business contacts.
2 Which of the following sentences were probably in
Inferring Rita's last email to Gabi?
meaning a) My test scores arrived today - everything is ok!
b) Thanks for confirming your arrival date.
c) Let me know if you want me to pick you up when you
arrive.
d) I hope we can spend some time together while
you're here.
e) Can you bring me some Swiss chocolate, please?
 Decide which hellos and goodbyes are appropriate to use in
emails to:
1 People you know very well: a family member, a close friend
2 People you know: a teacher, a work colleague, a manager, a
customer a supplier
3 People you don't know: a teacher, a work colleague, a
LANGUAGE manager, a customer, a supplier
FOCUS
Hello
a) Hello John,/Hi John,/John,/Hi.
b) Dear Mr Jackson,/Dear Sam,/Hellc Sam,
Goodbyes
c) Regards/Best Regards /Kind Regards,/Best Wishes,
d) Thanks, 'See You on Friday,/All the Best,
e) Love
 B COMPLETE THE EMAIL OPENINGS WITH THE WORDS
IN THE BOX.
About/because/to/with
1 I'm writing………confirm my dates and times.
LANGUAGE 2 I'm writing ……… more information about your visit.
FOCUS 3 I'm writing ……… my english course in canterbury.
4 I'm writing ……… ask you a favour.
5 I'm writing ……… my phone is out of order.
6 I'm writing ……… details of the next team-building day.
7 I'm writing ……… your computer problem.
8 I'm writing ………tell you I can't come to the seminar.
 6. MATCH THESE SENTENCES FROM EMAILS WITH THE
WRITER.

1 Just let me know if you have any more problems with your product.
2 Just let me know when you can ship the order.
3 Just let us know if youd like to come bowling with us.
4 Just let me know if you need any additional support while Sam's off
LANGUAGE sick.
FOCUS 5 Just let me know if you need somewhere to stay.
6 Just let me know when mum wants me to pick her up.

a) a colleague
b) a close friend
c) a manager
d) a family member
e) a regular customer
f) a regular supplier
OUTPUT
OUTPUT
7. IMAGINE YOU ARE GABI'S FRIEND, RITA. WRITE
THESE EMAILS

01 01 to Josie, another close friend. You won't

Write 02 be in Montevideo on November
17th. Explain why. Ask Josie if she can meet Gabi At the airport.
01 to Raquel, the friendly manager of the pizza restaurant where you sometimes
Write
02 work at weekends. Tell her you can't work the weekend of 1-2 December. Offer to
work during the week instead.

03 Write to your uncle Manuel, who lives on the gold coast near the beach. Ask if you
and Gabi can stay in his house for the weekend of 1-2 December. Tell him the good
news about your exams, too.
04
02 Write a reply to Gabi's email to explain the arrangements you have made.
 1.6 CASE STUDY THE INTERN SHOP
q Reading internship adverts
q Listening to interviews and completing profiles
q Presenting decisions
Discussion
1. How can graduate students find an
internship? Think of as many different
ways as possible. Put02 them in order
from the most likely to the least likely
to succeed.
 2. Read the advertisement and answer the questions.
1 What services does the intern shop offer?
2 How long are the internships?
3 Do interns receive a salary?
4 How does the intern shop match candidates and internships?

THEINTERNSHOP
Reading Today's employers want graduates with work experience and intercultural
Internship skills. But how do you get experience if you don't have a job? We can help!

Adverts The Intern Shop arranges paid and voluntary internships all over the world.
After one or two years working abroad, 90% of our clients find a
permanent job in less than one month.

We arrange everything: a job where you can develop your skills, a place to
live, visas, language training, etc. We can even find the best travel deals
and make your arrangements for you.

Just send us your CV and we will contact you to arrange a video interview.
PROJECT MANAGER, Beijing or Shanghai, China
Working for a large electronics manufacturer, you will plan and
organize projects and work schedules and manage a team of
Chinese colleague?
You have a degree in science or ls and language training on site,
an annual return air ticket and a monthly allowance of $500.

TRAINEE WAREHOUSE SUPERVISOR, Recife. Brazil

One of Brazil's largest providers of logistics services has an excellent Read about two
opportunity for a future manager in its Recife warehouse. Working internships. Which one is
with an experienced manager, your job is to guarantee ideal stock
levels and on-time deliveries to our customers (sports equipment
more attractive? Why?
stores).
You have a good degree, preferably in economics or business studies,
and the ability to learn languages quickly. Basic Portuguese is a
strong advantage.
This internship is unpaid, but the company will pay for
accommodation. Paid overtime is available.
5. Work in small groups.
Decide who is the best
person for each internship.

DISCUSSION
 Listening
6. Listen to the three candidates answering one
final question. Does this change your decision?
Listening
Interviews
and
Completing
Profiles
7. Present your decision to the class.

Presentati
on
 Class Material

Syllabus Textbook Pencil Laptop

Thank you for
your attention