Organisational Study On Terumo Penpol PVT Ltd.

A REPORT ON THE INTERNSHIP PROGRAMME
AT
Submitted in the partial fulfillment

of the requirement for the award of the degree of
MASTERS OF BUSINESS ADMINISTRATION (MBA)
Of the University of Kerala
Submitted by
SUBHI S KUMAR (Reg. No. : 59515941045)
Mr. RAM KRISHNAN. S Mr. VIMAL RAJ .M
(Faculty Guide) (Company guide)
UNIVERSITY INSTITUTE OF MANAGEMENT
POOJAPPURA, TRIVANDRUM
2016
ACKNOWLEDGEMENT
Though only my name appears on the cover of this internship report, a great many
people have contributed to its completion. I really appreciate all those people who have made
this study possible and because of whom my internship experience as a whole has been one that I
will cherish forever. Thank you Kerala University, and University Institute of Management,
Poojappura, for integrating internships into the MBA programme.
Foremost, my deepest gratitude is to Mr. Vimal Raj M, (Senior Executive H.R) of

Terumo Penpol Pvt. Ltd, for personally taking time to respond to my application for internship
and Mr. Rahul L.R, (Senior Executive H.R), for providing me the opportunity to gain the
experience of working in various departments of the organization.
I would like to express my sincere appreciation to the internship report supervisor,

Mr. Ram Krishnan S (Faculty, UIM, Poojappura) for his continuous support, patience, and
motivation during the preparation of this report.
My internship supervisors at Terumo Penpol Pvt Ltd, Mr. Sreejith.S (Welfare

Officer) and Mrs. Pushpa Kumari (Deputy Manager) have always been there to listen and give
advice. Special thanks to Mr. Suresh Kumar, the Executive (PAD) at Terumo Penpol Pvt. Ltd
for his special career guidance.
DECLARATION
I, Subhi S Kumar, Registration Number: 59515941045 student of MBA (2015-2017)

batch at University Institute of Management, Poojappura hereby declare that the internship
report entitled A REPORT ON THE INTERNSHIP PROGRAMME AT TERUMO
PENPOL PRIVATE LTD, Puliyarakonam, Thiruvananthapuram by me under the supervision
of my faculty guide Mr. Ram Krishnan S towards the fulfillment of requirement for the MBA
programme of Kerala University.
This report has not been submitted fully or partially by me for the award of any degree
of this university or any other university. The information given in this report is true to the best
of my knowledge and belief.
Place: Thiruvananthapuram SUBHI S KUMAR
Date: 10-08-2016 Roll No: 59515941045

TABLE OF CONTENTS
CHAPTER TITLE PAGE

NO: NO:
INTRODUCTION
I
1.1 GENERAL INTODUCTION 2
1.2 INDUSTRY PROFILE 4
1.3 COMPANY PROFILE 6
1.4 PRODUCT PROFILE 11
ORGANIZATIONAL STUDY
II
2.1 ORGANISATIONAL STRUCTURE 16
2.2 PRODUCTION DEPARTMENT 19
2.3 HUMAN RESOURCE DEPARTMENT 23
2.4 PERSONNEL AND ADMINISTRATION DEPARTMENT 30
2.5 MARKETING AND SALES DEPARTMENT 35
2.6 MEDICAL SYSTEMS GROUP 37
2.7 FINANCE DEPARTMENT 39
2.8 QUALITY DEPARTMENT 41
2.9 PURCHASE DEPARTMENT 44
2.10 MAINTENANCE DEPARTMENT 46
2.11 LOGISTICS DEPARTMENT 48
2.12 SWOT ANALYSIS 50
CHAPTER TITLE PAGE
NO: NO :
INTRENSHIP DETAILS
III
3.1 NATURE OF WORK DONE 55
3.2 TASKS/DUTIES/RESPONSIBILITIES 55
3.3 LEARNING SUMMARIZATION 57
IV CONCLUSION 59
V ANNEXURE
5.1 INTRENSHIP LOG BOOK 62

5.2 BIBLIOGRAPHY 68
Internship at Terumo Penpol Pvt Ltd, 2016
CHAPTER 1
INTRODUCTION
University Institute Of Management, Poojappura 1

1.1. GENERAL INTRODUCTION

Internship study helps a researcher to understand the working and policy making
activities of a company as a whole. It provides a researcher the practical knowledge about the
functioning and co-ordination of the activities of various departments the study was undertaken
with the objective of understanding the working of a business organization. It gives clear idea
about the functions and practices of various departmental heads, SWOT analysis; etc. The
organizational study is intended to access and to acquire the knowledge regarding the functional
as well as management aspects of the firm. This world enables the student to get the practicals
and real time feel of various aspects concerned with the organizations and to relate it to the
concept and theories studied so far in the classroom. This exercise would condition and gear the
prospective managers to face the challenges lying ahead
This report is a short description of one month internship carried out at Terumo
Penpol Pvt Ltd, Puliyarakonam, Trivandrum, which is one of the leading manufacturers of Blood
Bags in India. The duration of the study is one month. Indias first blood bag manufacturing
company Peninsula Polymers (Penpol) Pvt Ltd was started by former IAS officer
Mr. C.Balagopal in 1983.
This organization is selected because it is India's first and largest manufacturer of
Blood Bags and ranks among one of the largest producers of Blood Bags in Asia and a National
leader in the field exporting to over 80 countries. The study is to have a general idea of the
industry and also to understand the organizational structure, functions, duties and responsibilities
of the various functional departments and also a work study under Human Resource Department
in Terumo Penpol Pvt Ltd.

1.1.1 SCOPE OF THE STUDY
Internship study is very beneficial to management students because after the course they
are put in to real life situations. The study helps to develop a practical knowledge about the
working of the organization and also to get familiarize with the organizational procedure and
understand companys strength and growth, which face future expansion of capacity,
modernization of processing, follow to strict quality assurance protocols and to boost efficiency
in manufacturing. Personal contact with the organization is also very beneficial because they
provide both theoretical and practical knowledge regarding various aspects of management and
implications. And this internship is mandatory and is an integral part of the course curriculum.
1.1.2 OBJECTIVES OF THE STUDY

To study about the Blood Bag Industry
To study about the history of TPL, departmental functions
Evaluate the strength, weakness, opportunities and threats of the company
To know the organizational policy, procedures and practices
To make the analysis of organizational performance
To learn the practical application of theoretical knowledge to the actual working
environment
1.1.3 LIMITATIONS OF THE STUDY

The data collection is not complete and accurate, as confidential matters which are
not disclosed for the purpose of the study.
The study has limited scope, as it aims an overall organizational study and not an
in-depth study.
The main limitation of the study was time constraint.
Probable bias of the respondents: the secondary data provides for the study by the
authorities may be based. Errors might have been caused due to certain biases of the
respondent
Limited time to interview the executives because of their work commitments.

1.1.4 METHODOLOGY AND DATA SOURCE

The methodology used for the survey is through collection of primary and secondary data
and by direct investigation with employees and the managers. Information collected from the
company in two ways. They are:-
PRIMARY DATA
The primary data was collected from the management executives, various section
heads, supervisors and employees of the company through direct methods like interviews,
discussions and observations.
SECONDARY DATA
The secondary data was collected from company registers, financial statements
prepared and maintained by the company, department manuals of the various departments of the
company, reports and websites.
1.2. INDUSTRY PROFILE

Healthcare has become one of India's largest sectors both in terms of revenue and
employment. The industry comprises hospitals, medical devices, clinical trials, outsourcing,
telemedicine, medical tourism, health insurance and medical equipment. The Indian healthcare
industry is growing at a tremendous pace due to its strengthening coverage, services and
increasing expenditure by public as well private players.
The Indian healthcare delivery system is categorized into two major components - public
and private. The Government, i.e. public healthcare system comprises limited secondary and
tertiary care institutions in key cities and focuses on providing basic healthcare facilities in the
form of primary healthcare centers (PHCs) in rural areas. The private sector provides majority of
secondary, tertiary and quaternary care institutions with a major concentration in metros, tier I
and tier II cities. India's primary competitive advantage lies in its large pool of well-trained
medical professionals. Also, India's cost advantage compared to peers in Asia and Western
countries is significant - cost of surgery in India is one-tenth of that in the US or Western
Europe.

Blood bag products belongs to biological product and is a biological active preparation,
which collect healthy bloods as the raw materials and then is made through biological process or
separation and purification technology. Blood bag production is irreplaceable in the application
of medical emergency and prevention and treatment to some specific diseases.
Advantages of Indian Technology
Low capital investment

High employment potential
Maximum use of local raw materials
Adaptive level of sophistication
Global Scenario
Globally, approximately 75 million blood bags are collected annually [Source: WHO],
Major blood bag manufacturers globally include Baxter Bioscience, USA; Bayer Corporation,
USA and Octapharma AG, Switzerland. With the increasing global demand for blood bags and
growth rate of its market being 15 percent annually the business for the potential investor is
desirable and is expected to generate high returns from the business. The investor would need to
set up highly standardized plant as the demand for these products largely depend on their quality.
The blood bag manufacturing industry is now in a growth stage. It is now witnessing high
customer traffic. This particular industry goes hand in hand with new technology. It also
contributes a fair portion of revenue to the economy.
Competitors
The main competitors of Terumo Penpol Pvt Ltd as follows:-
HLL Life care Limited

J Mithras Industries
Poly Medcure
Eastern Medikit
Fenwan
Baxter

1.3. COMPANY PROFILE
History
Peninsula Polymers (Penpol) Pvt Ltd., incorporated in 1983, was the brainchild of former
IAS officer, Mr.C.Balagopal. Captivated by a newspaper article on blood bag technology, the
young bureaucrat embarked on an entrepreneurial journey that led to pioneering steps in
biomedical device manufacture. Partnering with Sree Chitra Thirunal Institute for Medical
Sciences and Technology (known then as the Chitra Medical Centre), Penpol started production
in its factory in Trivandrum, Kerala, on 26th March 1987, with TTK Pharma as its sole sales
agent. In 1989, the company achieved some significant milestones like sending out its first
export shipment, and setting up its R&D division.
New Horizons
In the mid-1990s, although the Indian economy had opened up, imported medical
equipment was still expensive. More importantly, such equipment could not be serviced or
repaired easily. Penpol started manufacturing blood transfusion and allied equipment in 1996,
and, in 2001, the company began its export.
A Partnership across Boundaries
In 1999, Penpol entered into a joint venture with the multibillion dollar Terumo
Corporation of Japan, and changed its name to Terumo Penpol. By teaming up with an
international company that had a reputation for unimpeachably superior technology and global
marketing capability, Terumo Penpol took yet another step towards be-coming a world leader in
developing and manufacturing innovative devices, equipment and accessories for blood
transfusion.
In 2016 April Terumo Penpol became the subsidiary of Terumo Corporation, a

Japanese company with $5.8 billion in revenue and presence in over 80 countries. Terumo has
distinguished itself as a high quality manufacturer of medical products, with 20 factories around
the world and employs 19,934 people worldwide. Terumo is pioneering products of future like

implantable left-ventricular assist systems, artificial vessels, minimally invasive surgery devices,
Nano-capsules and more.
TERUMO
In 1921 company established with a objective of superior quality clinical thermometer

domestically
In 1954, they developed vaccum filling techniques reinforcing positions as market lender
in clinical thermometer
In 1973, diversified operations through launching urine basis and lanthers
Launched Japans first time of intravenous solutions
In 1982, released the worlds first hollow fiber oxygenations
In 2000, launched TERUMO PENPOL blood bags with Japanese technology
In 2002, launched deep freezer(-40)
PENPOL
In 1987, started as PENINSULA POLYMERS

In 1987, launched Indias first line of blood bags
In 1988, launched Indias first line of double bags
In 1993, launched Indias first triple bags(SAGM)
In 1993, launched first Quadruple bags
In 1997, launched Portia the blood bag management software, with the objective of
optimizing the use of blood and blood bag components in blood banks
In 2000, launched TERUMO PENPOL blood bags
THE WAY AHEAD
Terumo Penpol with an annual production of 30 million units has become the leading
manufacturer of blood bags which are used in 80 countries. Its equipment installations have
today crossed 10,000 numbers. Enjoying the loyalty of 1500 strong workforce, this 31-year-old
company has set its focus to be the market leader in Blood Transfusion Industry.

VISION
To become a World class Medical Device manufacturer adopting Customer First

approach in all business processes.
MISSION
The mission of TERUMO PENPOL is
Contributing to Society through Health Care
Their perception is that todays best will be replaced by something still better tomorrow. They
mean to go on and on in their quest to create better ways to better health.
To be the cost effective manufacturing of blood bags

To develop high technology and production development capabilities to enable
designing and manufacturing of high quality medical equipments.
To be the market leader in India in all the product of TERUMO PENPOL LTD.
1.3.1 COMPANY POLICY
Terumo Penpol will contribute to society through manufacturer and sale of

medical devices designed to meet customer needs.
Customers first approach is practiced in all business process.
The company seems to minimize its impact on environment and will adopt a
safety first approach in all its activities.
Terumo Penpol, with people involvement, is committed to continued
Improvement in the management system that integrates the quality, environment.
Health and safe67ty aspects along with performance

5 S WORKPLACE MANAGEMENT
Seiri, Seiton, Seiso, Seiketsu and Shitsuke are services and steps taken at TPL for
ensuring proper organizing, neatness, cleanliness, standardization and discipline at work place
for sustained housekeeping and management practices.
1. Seiri (Organizing):
Sorting between wanted and unwanted things in a selected area, region or domain.
2. Seiton (Neatness):
A place for everything and everything in its place.
3. Seiso (Cleanliness):
Deals with the job of thoroughly cleaning work place.
4. Seiketsu (Standardization):
Means standard which is needed to maintain Seiri, Seiton and Seiso. Standardization
leads to visual management to avoid mistakes.
5. Shitsuke (Discipline):
Discipline which is called for strict adherence to a system from the present unsystematic
way.
Awards and Recognition
2015
Terumo Penpol Limited' has been selected to receive the 'Special Commendation' for
'Golden Peacock Award for Corporate Social Responsibility' for the year 2014 by the
Awards Jury under
The Chairmanship of Justice (Dr.) ArijitPasayat, former Judge, Supreme Court of
India & Chairman, Competition Appellate Tribunal of India & Authority for Advance
Ruling (Customs, Central Excise & Service Tax).
2014
TPL has bagged the award from SCTIMST for organizing blood donation camps and
for promoting voluntary blood donation.
Safety Award from National Safety Council (Kerala Chapter).

2013
TPL has been a regular recipient of the Export Awards from Plexconcil from the year
1992 till date.
TPL has bagged the TMA HLL CSR Award for the year 2013.
Terumo Penpol had won the Golden Halo award instituted by Rotary/ Binani Zinc for
promoting Corporate Social Responsibility activities.
TPL has bagged the award from SCTIMST for organizing blood donation camps and
for promoting voluntary blood donation.
2012
TPL has been a regular recipient of the Export Awards from Plexconcil from the
year 1992 till date.
Outstanding Safety Performance Award from National Safety Council (Kerala
Chapter).
Safety Award from Govt. of Kerala (Factories& Boilers Dept.).
Terumo Penpol won the special Award for CSR Activities instituted by Rotary
Binani Zinc.
2011
2010
TPL has won the Outstanding Safety Performance.

1.4. PRODUCT PROFILE
TPL has a wide range of products. It consists of blood bags, urine bags, blood bag
equipment, blood bag management software etc. TPL is an ISO 9000 company for
manufacturing and marketing blood bags. The most important quality of maintaining the quality
of blood is the container in which it is stored. TPLs blood bag reaches a customer after
undergoing 41 physical and biological tests that ensures safety in use. Its product range consists
of single bag, double bag, triple bag, quadruple bag, triple and quadruple bag with SAGM-2
1.4.1 PRODUCT CATEGORIES
1. Blood Bags & Accessories.
2. MSG (Medical Systems Group) Products
Storage Equipment for Blood Banks.

Blood Collection Devices
1. Blood Bags:
The Terumo Blood Bag systems are high quality products designed for optimum
blood management during collection, separation, preservation and transfusion. Various types of
blood bag systems improved storage period of blood and blood components are available. A new
range of Blood Bags provides the Blood Banks with a large choice of safety features.
Five types of blood bags catering to various patient needs: Single, Double, Triple,
Quadruple and Penta Blood Bags and two options of anticoagulant solutions CPD and CPDA-1
are available. Blood Bags with additive solution S.A.G.M-1 and S.A.G.M-2(OPTISOLTM) are
also available.

I. Terumo single blood bags:
It is designed for the collection and storage of whole blood
II. Terumo Double blood bags:
Separation of whole blood into two components-red blood cells and plasma.
III. Terumo triple blood bag:
Separation of whole blood into three components RBC, WBC platelets and
plasma.
IV. Terumo quadruple blood bags:
Separation of whole components into components red blood cells platelets,

Buffy coat, plasma and cryoprecipitate, leukocytes +Platelets, buffy coat and plasma.
Designed for pediatric or multiple transactions. It prevents wastage of blood as one
unit can be given to five different recipients.
V. Terumo penta blood bag:
Consists of a one Primary bag containing Anticoagulant solution and four

satellite bags. Useful for pediatric and/or multiple transfusions prevents wastage as one
unit of blood can be given to 5 different recipients. Reduces the donor related risks since
the donor is the same.
Accessories:
Setting up of Blood Bags:

Setting up or modernizing a blood bank requires a lot of time, investment and
effort on the part of the person in-charge. It spans across a wide range of complex
activities starting from preparation of the project proposal to ensuring uninterrupted day-
to-day functioning of the Blood Bags. Terumo Penpol Limited has over 17 years of
experience in Blood Bagging. During these years the company has interacted with many
Blood Bag professionals and manufacturers from across the world; and understands the
operations of a Blood Bag.

Sampling and safety features:
Occupational exposure to blood remains a serious concern during the blood

donation process. In order to address the safety issues concerning the blood bank
personnel, we have introduced a range of features in our blood bags. The sampling and
safety features are available on all configurations of blood bags.
Blood sampling arm:
This sample design eliminates the need for cut and drip sampling.
Needle injury protector:
Reduces the risk of needle stick injury from both donor and sampling needles. It
provides immediate shielding of needle on withdrawal from vein.
Lure adapter and tube holder:

Facilitates safe in-line sampling. The unique lure adapter needle provides for a
safer sample collection using vacuum tubes. It reduces the risk of needle stick injury from
sampling needle.
Pre-donation sampling bag:
The Pre-donation Sampling bag enables to divert and to collect the first amount of
blood. Initial quantity of blood collected tends to contain skin particles, bacteria present at
the site of venipuncture and dust particles. The remaining blood free of impurities is
collected in the primary bag. During blood collection blood samples can be collected from
the Pre-donation Sampling Bag using vacuum collection tubes.
2. MSG (Medical Systems Group) products:

o Blood Bank Refrigerator (BBR):
The unique forced airflow system ensures uniform temperature to all units of blood with
maximum variation of 1C in all parts of the cabinet. The refrigerators come with
condensate evaporator and automatic defrosting. The temperature recorder has a 2 hour
battery backup to record temperature during power failure.

o Deep Freezer :
The -40C Deep Freezers are suitable for storage and preservation of plasma and
preserving the labile factors during the shelf life. High quality stainless steel interior
helps maintain temperature and provides ease of cleaning. The Como safe -80C Deep
Freezer is designed as a snap/rapid freezer for the preparation of FFP and Cryo (AHP). It
enhances the shelf life of FFP up to 7 years.
o Platelet Agitator with Incubator :
Compo safe PA/PI400 is designed to meet the international safety requirements of
EN60601-1. The reliable uninterrupted agitation mechanism is designed to smooth and
uniform agitation continuously
o Blood Collection Monitor :
The D601 model is designed to meet all international requirements of EN60601-1. It
ensures safety to the donor, user phlebotomists and the recipient patient

CHAPTER 2
ORGANIZATION STUDY

2.1. ORGANIZATIONAL STRUCTURE
The organization is working in 3 regions which include corporate and logistics office at
Sasthamangalam, Trivandrum. Blood Bag manufacturing unit at Puliyarakonam, Trivandrum and
a Medical System Group at General Hospital Junction, Trivandrum.
The organization has the following department that function effectively with a vibrant
group of employees with the help of whom the organization is able to shape up its future. The
different departments that functions are:
Production Department
Human Resource Department
Personnel & Administration Department
Marketing & Sales Department
Medical System Group
Finance Department
Quality Department
Purchase Department
Maintenance Department
Logistics Department

2.1.1 MASTER ORGANOGRAM
Chairman & Managing Director*
Commercial Corporate Management Manufacturing* Finance* Human

Representative Resource*
Domestic Quality
Administration
Sales & System
Service
Domestic Corporate
Marketing & Social Innovation &
International Responsibility Logistics*
Development*
Business
Sales
Administration Information
& Marketing Technology
Services
Legal/Statutory
Compliance
*TBCT Direct Line Reporting
Figure 1. Representing the master organogram

2.1.2 ORGANOGRAM BLOOD BAG FACTORY
Vice President Manufacturing*
Production/ Quality Production Business Personnel &

Materials Safety
Maintenance Assurance Planning & Excellence Administration*
Control
> Production > Quality Stores
> Production Control
Maintenance > Quality

Logistics*
> Facility/Utility Assurance
Maintenance > Process
> Manufacturing Control
System Engg.
> Production
Engineering
Figure 1.1 representing the blood bag factory hierarchy

2.2. PRODUCTION DEPARTMENT
The policy of production department is to manufacture medical products as per the

international standards strictly in compliance with specification laid down in standards operating
procedures with minimum possible wastage of resources
Production Process Involves:
Selection of raw materials

Formulation
Processing
Raw Materials Used:
PVC
Formulation:
This is a critical aspect that involves careful selection of raw materials and proportions to be
used to achieve the range of desirable properties. It can be done by experiments followed by
various studies.
Processing:
Blood bags are made by welding together extruded plastic sheets. The bags are subjected to
autoclave sterilization at high temperatures and pressures and freezing temperatures in the blood
banks. They should also withstand processes like centrifuging, used to separate the various
components of blood. Various parts like connecting tubes, needles, outlet ports, special flow-
regulating valves, filters, safety features and sampling ports go into these bags, which are filled
with an anticoagulant solution that prevents blood from clotting.
Processing Steps:
The blood bag manufacturing unit has two lines
X-line
Y-line

X-LINE:
1. PVC Sheet Extrusion
The raw materials for sheet extrusion are compounded PVC pellets. A single screw
extruder is used for the continuous process; the major zones of the extruder are feed zone,
meeting zone, recompression zone, adapter zone and the dry zone.
2. PVC Tube Extrusion
The raw materials for tube extrusion are PVC compounded materials. The inner diameter
of tube is 3mm and outer diameter is 4.5mm. After extrusion serial number is printed on
the tube.
3. Injecting Molding
The outlet ports are manufactured through injection molding. The raw material used is
PVC pellets.
4. In Process Testing Of sheet
This is done to confirm quality before being used in manufacture of blood bags. The test
on tube involves chemical test and element test. The test on sheet also includes chemical
test and element test.
5. Tube And Compounding assembling
In tube assembling component of tube are broken off at junction which have cuts
provided at the stamping stage. Breaking of component is done as for the specifications
for each capacity and type of bag.
6. Welding/Bag Sealing
First the sheet is assembled with one embossed surface and plane surface facing the
inside of the bag to be made. Thus both the inside and outside are embossed as well as
the plane surface, then between the parallel arranged sheet. Then the tube and sheet are
ready for sealing.

7. New Process
This stage is relatively new in the TPLs blood bag production process. Two major
reasons contributed to the creation of new process stage- Sticking and leakage.
8. Labeling Of Bags
The labeling should be perfect. There are two types of labels; Pressure Sensitive Plastic
Label (PSPL) and Heat Sensitive Plastic Label (HSPL).
9. Preparation Of Anticoagulant Solution
Anticoagulant is the solution one which prevents clotting of blood. The solution is
prepared at TPL. Four types of solutions are prepared, namely; CPDM preserves blood
for 35 days, CPD for 42 days, and SAGM preserves blood for 42 days and has an
additive to preserve blood cells.
10. Filling
The solution in collection tank is re-entered to sub tanks of capacity of 50 liter each. The
bags filled with the solution are sent for packing.
11. Packing
Polypropylene covers are used for PVC blood packing. Packing is done manually. Bags
are inserted and the tube with needle, holding assembly and donor tubes are coiled into
the packet.
12. Sterilizing
Packed bags are now brought in for sterilization. It consists of two Processes:
Auto claving
Drying
13. Final inspection
Pinch off, lead, weld leak, stopper leak, transfusion leak, needle blend damages, label
rejection, CPDA stain/color change and other defects are checked.

14. Foil Packing, Cartoning, Dispatching
The foil package for the blood bag is three layer packs
External polyester
Middle Aluminum
Internal Polyethylene
Oxygen absorber is put in the foil cover to absorb excess oxygen. After foil packing and
cartoning the bags are ready for dispatch.
Organogram Production Department
VP- (Manufacturing)
GM (Production & MSE)
DGM
Bag Assembly Bag sealing Processing Pharma Final Inspection
Figure 1.2. Representing the production department hierarchy

2.3. HUMAN RESOURCE DEPARTMENT
Human resource is one of the inputs of management and it is the most dynamic one
when compared to other inputs- money , machines and materials does not pose as many dynamic
issues as that of human resource and hence the practice relating to human resource management
have assumed alarming importance. Human resource management is the process of developing
and motivating the human resource of an organization in a planned manner. The associates in a
systematic manner in resonance with the quality policy and organizational goals.
Organizations have proclaimed their human resources to be their "most valued asset.
Human capital is a critical factor in promoting competitiveness as it provides the required
knowledge, skills and capabilities for developing competitive strategies. The role of the human
resource function is to deliver the human competencies i.e. the internal capability required to
achieve the organizations objectives.
TERUMO PENPOL PVT LTD has a well-functioning HRD department .The main
function of HRD department is hiring, induction, training and performance appraisal in
resonance with the quality policy and organizational goals.
Duties and Responsibilities
Head of the Department
Recruitment of executives/managerial categories as authorized by the management.

Administration of performance appraisal awarding increments, performance rewards,
promotion and grievance redresses of employees.
Planning, organizing and conducting training as per the training plan and policy.
Initiating organizational development activities to bring the manpower in line with
the management vision.
Executive HRD
Responsible for generating all the MIS reports

Preparation of appointment orders and other office orders.

Coordinating with placement consultant and other internal and external customers of
HRD department as and when needed.
Assisting HOD (HRD) in day to day functions
The Major Functions Of HRD Department Are:
Policy related Implementation and Review

Man power planning and budjecting
Recruitment and integration
Performance appraisal
Training and development
Exit management
Policy related Implementation and Review
This procedure establishes processes for developing, reviewing, submitting for approval, and
publishing policy documents that perform an essential role in the governance system of the
company this procedure assists the organization to meet its legislative and governance
responsibilities, and achieve its organizational goals; ensure clarity, consistency, transparency
and accountability in decision-making; and reduce the potential of risk. The policy framework is
based on a hierarchy of policy documents, which is an essential part of the governance system. If two
policy documents in the hierarchy are inconsistent, the document higher in the hierarchy takes
precedence. The adjoining diagram represents this hierarchy.
Man power planning and budjecting
The strength of the organization is its man power. Based on the companys need and the quality
of the employee, will be initiating the charges for the better up-liftment of the organizational
goals The objective of manpower planning/budgeting is to plan and regulate recruitment,
selection, training, career planning and other human resource activities, at the right time and with
right people to meet organization short range and long range organisational
objectives. Manpower requirement is forecasted for a particular department/functional area by
the head of the respective department for preparation of the manpower budget, keeping in view
the Head of the each department completes the prescribed form indicating person specifications

and number of vacancies objectives and future needs of the department in the period under
review and targets set in the business plans. Once these manpower allocation is set the HR team
checks manpower budget data Forms to ensure that they are correct, complete and consistent
while being filled by their questioning departments. Prepares a report summarizing manpower
requirements of departments and forwards it along with the Manpower HR Planning Forms to
the Executive Committee for review/ decision.
Recruitment
Recruitment means searching for and obtaining potential candidates in sufficient

numbers and quality so that the organization can select the most appropriate people to fill its job
needs. The two main aims of recruitment are the attraction and retention of the interest of
suitable applicants, and the projection of a positive image of organization to those who comes to
contact with it.
The sources of recruitment are:
Advertisement
Campus interviews
Natural transfer and promotion
Reference by consultancy or professional bodies
Employee referrals
Recruitment Purpose
To ensure that the organization has adequate competencies in all functional areas to meet its
objectives and goals. The sources of recruitment are as follows:
Advertisement
Campus Recruitment
Natural transfer and promotions
Recruitment Agencies or partners
Employee referrals
Job Portals

Training
Training is very important for learning and development. HR department should plan,
organize and conducting training programs as per the training plan, policy and needs. The
purposes of training are to:
Identify the training needs.

Upgrade knowledge and skills.
Build up a line of competent confident people and to prepare them for more
responsible jobs.
Training Procedure
Training is done based on the identified training needs by the reporting officer and by the
associates. Training is done through administering psychometric tests. Training calendar is
prepared on the basis of the identified training needs and cultural needs of the organization. The
training calendar depicts the training plan for the year. Based on this a monthly calendar is
prepared.
Mainly there are two types of training
Internal Training:
The internal training is being done within the organization. It is given to newly appointed
employees. In this training they provide details regarding company products, market, demand
trends, marketing strategies, quality policies, administrative policies and rules etc. The internal
training is being done mostly in the SDC department at the initial levels to understand and to
aware about the better working conditions.
Internal training is given to executives on periodically. The main methodologies used are case
studies, debates group discussions, lectures and illustrations etc. the purpose of internal training
is to create a motivated, skilled and effective workforce through which organizational goals are
achieved. Internal training has certain advantages over learning through external provision and
formal qualifications, including job relevance and cost. The employees, though, might find it is
less transferable to other employment if it is too specific.

External Training:
It includes overseas training and training conducted by training institutes. Overseas

training is a part of companys business. Duration of training can be from one week to one
month.
Good manufacturing practice training is imparted to all the employees once in every six
month recruited for manufacturing activities. During these training personnel will be made avail
of general requirements observed in the pharmaceutical industry. Training imparted covers the
requirements, personal hygiene and behaviors, entry procedures
After training a feedback is collected. It gives an idea about the program, faculty, and the
way the program conducted. Training officer maintains training history card. Once the training
program is over, after one month the concerned reporting officer of each program will provide a
feedback to HRD department concerning his assessment about individual improvement of
performance after attaining the training program
Probation
Appointed workmen, unless specified in the order will be on probation for a period of
12 months. The duration can be extended if seemed necessary, but to be communicated to the
workmen in writing not later than 30 days from the expiry of initial probation. No payment of
compensation on account of such termination is necessary. When a permanent workman is
promoted to another post he will be on probation of a minimum of 12month with a possible
extension of 6 months which will be communicated to the concerned person within 30 days of
expiry of the initial probation.
Promotion
It is managements discretion to decide as to a vacancy should be filled in by promotion

or by fresh outside recruitment. If promotion is decided, the criteria for promotion will be
suitably for the post, efficiency, skill conduct, seniority etc. of the workman in the lower post.

Transfers
Every workman is liable to be transferred from one post to another, from one branch to
another, or from one place to another place, etc. Workman may also be transferred to other
subsidiary establishment of the company whether at present existing or that may be established
in future
Resignation
Subject to the terms and conditions in the order of appointment, workmen may resign his
job, but the resignation can come into effect only on accepting the same by the management or
company without prior notice given in writing to the competent authority.
Termination of employees
A workman may be discharged of terminated from work at any time by the management
if he is found physically or mentally unfit for the job he is engaged in it .The HRD department
will value the employee, if he/she is not able to meet the standard conditions of the organization .
Dealing with cases of misconduct

Written charge sheet issued to worker as well as put on notice board
A chance is given to each worker to explain his part.
If the worker has no explanation within the stipulated time the management proceeds
with the course of action.
If the worker has explanation, it is submitted and seen if it is satisfactory
If not satisfactory, action is taken.
It is satisfactory, the punishment is withdrawn.
Management may entrust an enquiry committee for the same.
Then the committee is liable to furnish an enquiry report having the proof of incidents
under concern.
The management takes action according to the findings in the enquiry report.

Performance Appraisal
Purpose
To know the performance level of each person to the required level. This help to reward
or to take corrective measures.
Procedure
Performance appraisal is done for all executives and managers. Assessing the
performance of associates is very important for the associates and reporting officers to know
where he stands in performance. A midyear review will be done in the month of September and
final assessment will be done in the month of March. Performance of trainee and probationers
will be assessed once in every six month. All the associates will be assessed in a six months
period of time. The decision related to training, rewards, promotion etc. will be decided based on
this assessment. For this process key result area will be fixed for every executive. Competencies
or potential of associate also will be measured during end year assessment. The rating of
associates should be based on guidelines. Based on the marks there are four types of rating such
as outstanding, very good, good and below average.
Exit Management
When an employee decided to exit, detailed exit interview is conducted by HRD and
recorded in a form. Exit interview is conducted mainly for analyzing the reasons of resignations
and issues regarding salary. This helps the employer to improve the working conditions.
Assessments
There are various modes of assessment being done in the organization
Annual tag calendars

Scheduling
Feedback method
Effective evaluation

ORGANOGRAM HR DEPARTMENT
HR Director CMD
(Eastern Hemisphere)*
Manager HR
Sr. Executive HR Sr. Executive HR Sr. Executive Payroll
Figure 1.3. Representing the HR organogram

2.4. PERSONNEL AND ADMINISTRATION DEPARTMENT
Personnel Administration is considered as an essential ingredient in the efficiency and

effectiveness not only of the personnel function in an organization, but also of the people
management process in a wider context. The personnel and administration department has two
main areas of responsibility within an organization, the first is the traditional in the company-role
which covers the spectrum of personnel and health and safety issues. The second is to help the
workers and the management to keep up to date with and understand the changes in employment
legislation and personnel procedures, which may affect their business. Personnel and
administration function of Terumo Penpol includes all routine administration works such as
payroll, absenteeism, overtime, sanction leave, salary, wages, incentives, selection, placement,
and recruitment.
Functions:
To meet the manpower requirement.

To carry out the administrative function of the factory in a systematic manner.
Preparation of payroll document.
Salary disbursement.
Responsible for company vehicle.
Handling of inward and outward letters.
Selection of security staff.
Classification of Workmen
Permanent: - Whose work is permanent in nature and whose appointment is duly

confirmed by the management after he has completed his probationary period.
Probationers: - Is one who is provisionally employed with the view to give
permanent employment by the company management
Temporary: - Temporary workmen include a person who is employed for work
which is temporary in nature and likely to be ended with in a limited period.
Substitute: - Is a workmen who is appointed in the post of permanent workman or
probationer who is temporarily absent on account of any reason.

Casual: - Is a person who is on a work of casual in nature, irrespective of the length

of the period of work.
Apprentice Trainee: - Is one who is engaged for any length of period for the purpose
of learning any work with or without stipend or any allowances as maintained in the
contract of appointment.
Probation
Every workmen recruited by the management shall unless otherwise specifically

mentioned in the appointment order, be on probation for a period which shall be 12 months
initially subject to extension for a maximum period of 12 months if demand specific for any
reason which shall be communicated in writing to the workman not less than 30 days from the
date of expiry of initial probation.
Working Time
The working time will be as per the notice exhibited on the respective notice board. The
period and hours of work for all workmen for each shift shall be exhibited on notice board. The
management or the competent authority has the right to require a workman or a group of
workmen to work extra time during any day beyond the prescribed hours of work during any
week beyond the 48 hour subject to the provision of any law and on payment of overtime wages.
Attendance
It is the duty of every employee that he/she should attend the office 5min before the office
time starts. The working time is fixed at 09.00hrs to 17.30hrs with 30min lunch break between
13.00-13.30hrs. It is the duty of every staff to endorse the reporting time and sign the attendance
register at the front office.
Work Shift
There are two types of shifts general and relay shift. As most of the employee is ladies the
general shift is from 8.30 am to 05.00pm. The relay shifts are for gents from 6am to 2 pm, 2pm
to 10pm and 10pm to 6am. Inspections are carried from 4pm to 12 midnight. The workers are

provided with transportation facilities at early morning and night. Attendance is registered
through punch card system.
Workers Participation in Management
The thought that participation of workers in management is inevitable in the process of

decision making for higher productivity in micro and macro level and for the smooth functioning
of industrial democracy has gained much strength. It is because of the realization that labor is not
only the factor of production, but also the sensitive human element.
In TPL workers participation in management is through the following
Works committee
Safety committee
Canteen committee
Recreation committee
Welfare fund committee
Grievance procedure
All grievances shall be handled in accordance with the procedure laid down.
The workman in person will first take up grievance with his immediate supervisor.
If the workman is not satisfied with decision of the immediate supervisor or fails to
receive an answer from him within 7 days, he will take the grievance to the next
immediate superior officer.
If the decision of the officer is not satisfactory the workman will present his grievance
to the department head in writing in the grievance note duly signed by the worker.
If the decision of the head of the department is not satisfactory the workman will
present a copy of the grievance to the head of the personnel department.
The head of the personnel department or any person authorized by him or by the
management will take the final decision and inform the in written format. Any
representation regarding a grievance which does not comply with the provision of these
rules shall not be considered.

Welfare facilities
The workers are granted with all statutory welfare facilities as per Factories Act 1948,
Drugs Act and ESI. There is a highly subsidized canteen which gives 75% subsidy for the
workers. Festival allowances provided to workers during festivals.
Canteen Facility
A fully-fledged canteen is functioning within the factory premises. External team on

contract basis undertakes the canteen. The contract is usually for one year, which is decided on
the basis of quotation, which is fixed by management. Building, furniture, utilities, water, gas,
etc. are provided by the organization. Employees are provided coupons, which are available at
Rs.3.50, Rs.0.60. The coupons are provided on Mondays, Tuesdays and Saturdays up to 25th of
each month. An employees price menu is fixed and displayed in canteen. Employers
contribution is 3/4th and employees contribution is 1/4th.
A canteen committee is functioning at Terumo Penpol, which constitutes 4 trade union

representatives, 2 management representatives and representatives of Personnel and
Administrative Department. Committee checks the functioning of the canteen, employee
satisfaction, etc. A complaint register is maintained at the canteen, for employees to register
complaints. The canteen committee does monthly review of complaint register.
Healthy measures inside the factory
The company provides certain dress codes to worker in which they are covered from head
to toe except eyes. The dress is usually blue in color and consists of pajamas, jubbahs, masks,
Glovers, and rubber slippers.

ORGANOGRAM PERSONNEL AND ADMINISTRATION DEPARTMENT
Deputy General Manager (P&A)
Senior Executive-
Manager (P&A) Welfare Officer Staff Nurses
PAD
Security Canteen Laundry Dispensary
Skill Development
SR Clerk/Typist House Keeping
Centre
Clerk/Typist
Office
Assistant
Figure 1.4. Representing the PAD organogram

2.5. MARKETING AND SALES DEPARTMENT
Marketing is the craft of linking the procedures of a product or services with the
customers, both the existing and potential.
Departmental Policy:
Marketing department is solemnly resolved to provide the customer with the right
product of the right quality at the right time, the policy of marketing department is to achieve
excellence in customer service by providing timely and accurate information, on time deliveries
of all orders, technical and promotional techniques.
Major Functions of Marketing Department:
Deciding price and discount revisions as appropriate from time to time.

Handling of the enquiries (both domestic and export) generated.
Issuing of the delivery order.
Coordinating with various other departments (finished products, finance, and quality)
for the proper execution of the order received.
Collection of payment towards of the order executed
Conducting regular customer surveys
Pricing Of Blood Bags:
Terumo Penpols blood bags are priced very high. They change nearly 30% above their
competitors price because of its quality & cost involved in the production of goods.
Terumo Penpol has depots in five major cities of India including metros. The depots are
located at:
Delhi
Gujarat
Thiruvananthapuram
Chennai
Kolkata

From these depots goods are transmitted to distributors and from there to final customers. These
may sometimes have sub depots.
Sales Promotion Techniques:
Development follows the various sales promotion techniques such as direct mail campaigns,
website, sales persons and also market research. But the most important techniques are medical
exhibitions and conferences.
Product Group:
Blood Bags
Blood Equipments (MSG)
Equipments directly imported from Terumo
Market Share:
TPL is concentrating on both International and Domestic market. Once TPL was the leaders
in market share, but now they are concentrating on profitability
ORGANOGRAM MARKETING & SALES DEPARTMENT
Chairman &
Managing Director*
Domestic Director -
Marketing & (Sales) Sales Administration
International &Marketing
Business
Domestic
Domestic Sales
Service
Institutional Medical
Business Advisor
Figure 1.5. Representing the marketing & sales organogram *TBCT Direct Line Reporting

2.6. MEDICAL SYSTEMS GROUP (MSG)
Medical systems group is a manufacturing unit of Terumo Penpol. Marketing department interact
with MSG to assert the capability of meeting specification of customer requirements and the
delivery schedule prior to acceptance of an order along with regulatory requirements.
Departmental Policy:
It is the policy of MSG of Terumo Penpol Ltd to enhance customer satisfaction by designing,
developing and manufacturing products meeting quality standards (in-house) and making them
available to customers on schedule. They supply the products to the hospitals and blood banks.
Penpol is Indias largest manufacturer of blood bags. The products of MSG are commonly
known by the brand name Combo Safe TM. Penpol offers comprehensive range of equipment
intended to make operations at the blood bag, blood transfusion activities safer and more
effective. The Combo Safe TM range of products includes equipment for collection and
storage of blood and a software package for blood bank management.
Manufacturing Devices:
MSG Manufactures three types of devices
Collection devices- donor couch, blood collection monitor, tube sealer etc.
Processing devices- plasma separator, centrifuge
Storage devices- refrigerator, defreeze, platelet agitator, incubator etc.
MSG Functional Areas:
MSG consists of the following functional areas
Production
Quality
Purchase
Store

MSG Quality Objectives:
Designing and manufacturing of products meeting quality standard

Empower personnel with right knowledge, technical tools
Put together a working environment conducive to creativity, innovation and team
effort.
ORGANOGRAM MEDICAL SYSTEMS GROUP
Vice President
Manufacturing*
DGM
Operations
(MSG) & QA
Quality Accounts & Production Production

Production Purchase
Assurance Administration Engineering Planning &
/Process Control
Control
Figure 1.6. Representing the MSG hierarchy

2.7. FINANCE DEPARTMENT
Finance is the lifeblood of any business. Organization should understand the importance of
finance as a component of the strategic decision-making process. TERUMO PENPOL has a
well-functioning finance department.
Department Policy:
The policy of finance department is to ensure provision of timely finance to various

departments. Without any delays as per plans and to exercise financial control and to maintain
and record all financial transactions of the organization accurately, systematically and to provide
all statutory reports and returns to the concerned statutory agencies, and to provide internal
information reports on time to management and measuring organization performance and for
decision making.
Duties and Responsibility:
Plan and manage fund flow, cash flow to cover critical expenses, purchases, and
statutory obligation of the company
Attend all bank matters liaison with bank and financial institution.
To scrutinize all payments and approve the same
To collect dues to the company in time
Compliance of internal audit report
Preparation of balance sheet and monthly profit and loss account
Effective financial control
Budget preparation
Attending to income tax, central excise and sales tax
Accounting executive general capital, accounting, Depreciation statement
Maintenance of updated capital asset register cheque , verify and ensure proper and
correct purchase accounting and journal accounting
Analysis of creditors account to check out various unsettled advances
Preparation of annual account

Functions:
Cash flow management

Cash payments
Accounts receivables
To collect money from debtors
To maintain accounting records
To comply with various statutory formalities
Budget and budgetary control
ORGANOGRAM FINANCE DEPARTMENT
DGM
Sr. Managers
Managers
Deputy Manager
Sr. Executives
Figure 1.7. Representing the finance hierarchy

2.8. QUALITY DEPARTMENT
In manufacturing, quality control or quality assurance is a set of measures taken to ensure that
defective products or services are not produced and take that design meets performance
requirements. It includes the regulation of quality of raw materials, assemblies, products and
components, services related to production, and management, production and inspection
processes.
The Terumo Penpol quality control & assurance department is manned by qualified and
experienced personnel. All incoming raw materials are subjected to stringent quality checks.
Suppliers are audited at regular intervals to ensure that they meet high standards set by Terumo
Penpol
Functions:
Abnormal handling
Corrective and preventive action
Route causing analysis
Microbial test
Handling of customer complaints
Weekly auditing on the basis of SOP (Standard Operating Procedures)
Department Policy:
The policy of the QAD is to ensure quality by adopting high standard of testing with respect
to pharmaceuticals standards. ISO standards in house specification and to develop the implement
system for imposing quality as per quality objectives of the company.
Functional Areas of QAD
Quality control
Quality assurance
Quality Management System

Quality Control
This section deals with final inspection of goods, whether the finished passed or failed the
quality checks. Their inwards inspection includes:
Inspection of PVC pellets

Inspection of PP covers
Inspection of blood bag labels
Inspection of aluminum foil pack
Quality Assurance
QA section checks the quality before the production process is complete. They detect the defects
and try to remove it at the source itself.
Their activities include:
Storage and handling of test and measuring equipment

Developmental activities
Calibration of pressure gauges
Validation of processes
Calibration of leak testing equipment
Analysis of leak bags
Design and developmental planning
Quality Management System
Terumo Penpol has implemented QMS considering all aspects of personnel inputs, apt
technology and machinery for various operations. Functions such as NPD, production
engineering, purchase and stores, QAD, Production, Maintenance, HRD and marketing are
smooth functioning.

ORGANOGRAM QUALITY DEPARTMENT
DGM (Operations MSG) &

QA (BBF)
Manager QA
Asst/Deputy Manager
Sr. Executives
Executives
Non - Executives
Figure 1.8. Representing the Quality department structure

2.9. PURCHASE DEPARTMENT
An average commercial enterprise disposes of more than half of its income on

material, supplies and services. A 5% saving in material cost in a business organization can thus
equate with an increase in turnover of 25%. Effective purchase is therefore the key to overall
profitability of a business.
Purchase department in TPL coordinates all purchasing activities. The policy of the
purchase department is to provide material or service to the quality and the delivery acceptable to
the requisitioned, procuring them at economic or convenient terms and to maintain good
professional business relationship with sub-contractors.
Activities:
The main activities of purchase department include
Purchase order execution

At the receipt of materials
Bill passing and release of payment
Purchase order
Based on the approval of sub-contractor the purchase executives prepare the purchase
order in favor of the selected sub-contractors with all the relevant purchase date. PO is prepared
in 6 copies. Purchase order is maintained in three series for raw materials, consumables capital
goods. The orders are normally sent by post but to local sub-contractors it may be handed over
personally
Receipt of Materials
After the PO is placed the sub-contractor are contacted through phone, fax, and letter to
confirm the receipt order. The sub-contractor dispatches the materials are agreed. If deemed
necessary remainders are end a week before due date of dispatch. The dispatch details are
entered in material dispatch register. This is maintained for a period of two years.

Bill Passing and Release Of packing
The particulars in the invoice are compared with that of purchase order discrepancies,
if any is noted on the revise of invoice, then concerned purchasing executive is informed
comparing the invoices/bill with purchase order and it is ensured that the bill can be passed on
the receipt of accepted GRN.
ORGANOGRAM PURCHASE DEPARTMENT
VP - MFG
H - Materials
Dy. Manager (Vendor Asst. Manager Sr. Executive

Development & (raw Materials & (Spares &
Spares) Import) Consumables)
Tool Room
Executive
Engineer
Purchase Purchase
Clerk I Clerk II
Purchase Purchase
Trainee I Trainee II
Figure 1.9. Representing the purchase department structure

2.10. MAINTENANCE DEPARTMENT
Maintenance department was not a critical business contributor, in this department

organized by craft zones (plumbing, electrical, mechanical, sphere). The maintenance department
maintains the machine and materials at proper intervals. In the TPL, maintenance wing is
Manufacturing System Engineering (MSE). All the controls are in the hands of MSE.
Departmental Policy
The policy of the maintenance department is to upkeep all production machines and utility
equipments by periodic maintenance and providing utility services
Quality Assurance Procedure
Utilities
Preventive maintenance
Breakdown maintenance
Environmental maintenance
Utilities
Purpose is to adhere to the operating procedure to support the daily activities. They are
conducted on the basis of recommendations of equipment manufacturers and experience gained
by operating staffs. All operating parameters are recorded in respective log book of each
machine.
Preventive Maintenance
Purpose is to conduct preventive maintenance of utility equipment to support daily

production activities. Operating procedure of all the preventive maintenance other than GMP
requirements are recorded in each department.
Breakdown Maintenance
The breaking down of machine/equipment to efficient working condition in the shortest

possible time. According to information received from various departments find out the

machine/equipment on which break down maintenance is to be carried out. All maintenance

activities are recorded in respective machine history record. Breakdown maintenance which cant
be attended on regular working days which are not so critical shall be postponed to holidays.
Environmental Maintenance
Control of environment in clean room area is essential to keep the bio-burden at a low
level, so that the micro-organisms can be included during processing and packaging of sterile
product. Sterile product is of high quality standards and process and purity, must be free from
micro-organisms, particular matter, etc. All component and processes involved in the preparation
of this should be clear and selected to eliminate, as far as possible, contamination of all types.
ORGANOGRAM MAINTENANCE DEPARTMENT
DGM
Deputy Manager (Facility) Deputy Manager (Utility)
Senior Executives /
Executive Maintenance
Technicians
Figure 1.10. Representing the maintenance department structure

2.11. LOGISTICS DEPARTMENT
The company has about 80% of export market. The process adopted by company enables
the blood hags to reach the end user in excellent conditions. Terumo Penpol Pvt Ltd. has got
markets in about 150 countries in the world. They have dealers in Bangladesh, Mauritius, South
America, Singapore, UK, and South Africa.
More than 65% of the Terumo Penpol sales come around 20 25% of the world market.
Terumo Penpol exports goods to more than 80 countries constitutes equipments.
Functions
Deals with sales promotion measures of export department

Quality control resolution
Training to sales personnel
Designing of labels
New product order tracking
Receiving orders and dispatching the goods to customers
Contract review
Sales return
Customer complaint handling

ORGANOGRAM LOGISTICS DEPARTMENT
Manager
Asst. Manager
Sr. Executive (Exports)
Workers
Figure 1.11. Representing the logistics department hierarchy

2.12. SWOT ANALYSIS
SWOT analysis is a structured planning method used to evaluate the Strengths,

Weaknesses, Opportunities, and Threats involved in a business venture. It involves specifying
the objective of the business venture and identifying the internal and external factors that are
favorable and unfavorable to achieving that objective
Strengths : Characteristics of the business or project that give it an

advantage over others
Weaknesses : Characteristics that place the business or project at a

dis advantage relative to others
Opportunities : Elements that the business or project could exploit to its

advantage
Threats : Elements in the environment that could cause trouble for the
business
Figure 1.12. Representing the diagram of SWOT analysis

Strengths
Quality of the products is high

Collaboration with Terumo Corporation and Terumo BCT
Quality certifications like ISO, OHSAS ,and CE marking
Follow Japanese production technique of KAIZEN, TQM, 5S
Sound R&D
Stable Management
Enjoys export assistance
Better harmony between workers and top management
Products have high demand in domestic as well as international market.
Qualified and experienced professionals.
Sound financial position
Weaknesses
No adequate supply to meet the domestic demand of the product

High price of blood bags
Servicing difficulty of blood bank equipment.
Mainly depends on export market
Raw material supply from far of place
Opportunity
Growth of high tech hospital in India

Up gradation of blood banks
High employment potential
Able to adopt new technology to reduce cost of production
Quality awareness among people is growing at a faster rate

Threats
Competition in the foreign as well as in the domestic market

Low priced product available from other manufactures
No community Blood Centre
Blood banks are not technology upgraded
Free equipment as package along with projects by major competitors
Quality complaints of blood bags

2.12.2 FINDINGS
Employees are Satisfied because of their reasonable salary

Several workers joined here for the purpose of meeting their short time
objectives
Employees belongings are not safe in their workplace
Lack of communication among coworkers and supervisors
Lack of interest from agency side
Compared with other shift, night shift employees are comparatively less in
numbers and are not interested to do night shift
Overtime Policy will not affect the level of absenteeism
2.12.1 SUGGESTIONS
May expand the product line

Integrate all office under one building.
Infrastructure arrangements could be improved in MSG
Up to date information could be posted in official website of TPL
Distribution networks could be improved
Adoption of new technology helps to reduce cost of production
Give more publicity about the company.
Clubbing of innovation and value added features in the product might contribute
to increase in the potential market.
Introduce pre-programmed card system.
Maintenance of existing bio gas plant.
Introduce cold storage facilities to avoid wastage of perishable food items.
It is important to price special days or menu items reasonably.

CHAPTER 3
INTERNSHIP DETAILS

3.1. NATURE OF WORK DONE
The work assigned to me during my internship at Terumo Penpol Pvt Ltd was at
the PAD department. The duration of the study is one month (June 20 to July 10).
3.1.1 AN AVERAGE DAY
It was a 20 days unique experience for me in Terumo Penpol Pvt Ltd at

Puliyarakonam, Trivandrum. During my internship I worked from Monday to Friday from 10
AM to 4 PM. The internship started with the company visit where the whole functional
department was described by the representative of the organization. The works undertaken were
assigned by Personnel and Administration Department. The work included some assignments,
office assistance, etc.
Collecting data
Assisting the activities in Personnel and Administrative Department (PAD).
3.2 TASKS/DUTIES/RESPONSIBILITIES
During the initial days of the internship some representatives of the company gave
an orientation class about the company, company products and its services. Then, visited all the
departments of the company from where all the details regarding their functioning and
responsibilities were obtained. They also gave me various works in PAD.
Assisting the activities in Personnel and Administrative Department (PAD)
Over Time Posting

Counting non paid leaves
Muster roll entry
Payroll preparation
Leave card clearing
Entering the UAN number
Meeting with the department heads
Data entry works
Sorting files in PAD

3.2.2 TARGET V/S ACHIEVEMENT
Target
Evaluation of absenteeism and attrition among the temporary workers in the

organization.
Entering the details of employees who did their overtime in the factory.
Assisting Personnel & Administration Department
Achievement
Interaction with canteen supervisor and contractor and other associates were
possible
Entering the details of the employees who did their overtime in the factory. The
workers who did their overtime are given a slip which specifies the date on
which they had done the overtime, the hours they worked. The details in the slip
are to be entered in the corresponding record book which bears their employee
code. Inside the record book the date, time they started their work and finished
their work, the total number of hours they worked has to be entered. The entry
was done successfully.
Sorted and arranged leave cards.
Calculating and entering muster roll.
Frequently maintained Employee records.

3.3. LEARNING SUMMARIZATION
Internship study at Terumo Penpol Pvt Limited has helped in gaining experience as a
beginner. The working environment, the co-ordination among various departments, the technology
used in the production department and uncompromising attitude in the quality of the product they
make was all a new experience. The Quality department is in its full swing since only the materials
approved by the Quality department are sent to the production department. The raw materials, the
work in-process, and the finished goods undergo various tests to confirm the quality of the product.
Any fall from the department might prove bad to the reputation to the organization. The reputation
of the organization is mainly due to the quality of the product they make and they could meet the
demand of the customers. The organization is also eco-friendly since it doesnt dispose waste from
the factory as such to the environment. There is a Sewage Treatment Plant and an Effluent
Treatment Plant , were the STP treats the waste water from the canteen and toilet and the ETP
treats the chemical water from the plant. The treated water is used for gardening and rest is
disposed to the environment. The acoustic system used helps in preventing sound from the factory
polluting the environment.
The various works undertaken were also experience since it gave an idea on how to approach a
problem and what were the possible suggestions could be made. Though the record entry was
simple task but care should be taken since the number of hours entered is less or more then the
salary might vary which might cause loss to the organization or the employee. The distribution of
salary slip and overtime slip, helped in handling a huge crowd. The work shift allocation was also
a different experience.

CHAPTER - 4
CONCLUSION

4.1. CONCLUSION
Terumo Penpol is subsidiary of the multibillion dollar Terumo Corporation, Japanese

company having its presence in over 80 countries. Terumo has distinguished itself as a high
quality manufacturer of medical products, with 6 manufacturing units around the world namely
in US, Belgium, Japan, Northern Ireland, India and Vietnam. The company generates annual
turnover of about 30 million and employs 18000 people worldwide. Terumo is pioneering
products of future like implantable left-ventricular assist systems, artificial vessels, minimally
invasive surgery devices, Nano-capsules and more. A significant portion of this output will be
exported .The company has been consistently winning top exporter awards for medical
disposables and surgical products. The plastic exports promotion council has feted TPL as the
second best exporter for nine consecutive years from 1999. Terumo Penpol has over 2818
customers all over India and its blood bags are sold in over 80 countries across the world Terumo
penpol has its headquarters in Trivandrum and employs more than 1200 people experienced
team of marketing and sales professionals covering the whole of the country. A well-
trained service group further supports the team.

CHAPTER - 5
ANNEXURE

5.1. INTERNSHIP LOG BOOK
As part of the internship programme, an internship log book was maintained

comprising of the daily activities and duties performed during the period of internship at Terumo
Penpol Pvt Ltd. Shown below is the format in which the details of the daily tasks were entered in
the log book.
DATE: ___/___/____ TIME IN:
DAY :
DEPT :
OBSERVATIONS:
DETAILS OF WORK
PERFORMED DURING THE DAY
SIGNATURE OF WORK GUIDE COMPANY SEAL
TIME OUT:

Task assigned during internship
DAY : 1
Date : 20 June 2016 Time in: 10 AM
Work location : Personnel and Administration Department (PAD)
Tasks/responsibilities assigned : To get a fair idea about the various departments and job
nature of the various departments.
Observation : Record References
Time Out : 4 PM
DAY : 2
Tasks/responsibilities assigned : Got a fair idea about the rules, regulations and standing
order of the company that every employee should obey.
Observation : Refer the standing order about the company.
Time Out : 4 PM
DAY : 3
Work location : Skills and Development Department (SDC)
Tasks/responsibilities assigned : Got an overall idea about the training activities and the
ways by which companies train their employees to
increase their efficiency
Observation : Attended the class about the skill development programs

of the employees.
Time Out : 4 PM

DAY : 4
Tasks/responsibilities assigned : Checking the overtime duties of employees from different

departments and entering it into the registers for
calculating the total overtime duty for each employee
Observation : Entering the overtime duties of executives into the register
Time Out : 4 PM
DAY : 5
Tasks/responsibilities assigned : Got a fair idea about the working and functioning of PAD
and the roles and responsibilities of each and every staffs
working in the department
Observation : The functions of PAD were explained by the executives
Time Out : 4 PM
DAY : 6
Work location : HR Department
Tasks/responsibilities assigned : The hierarchy about the HRD is studied and got a fair idea
about the proper functions of the department
Observation : The functions about the HRD are described
Time Out : 4 PM

DAY : 7
Work location : Production Department
Tasks/responsibilities assigned : Detailed the procedure about the production process and
noticed the functions in the plant.
Observation : The production of the blood bag is observed
Time Out : 4 PM
DAY : 8
Work location : Maintenance Department & Safety Department
Tasks/responsibilities assigned : The maintenance and the activities carried out in the
departments are noticed
Observation : The roles, structures and functions of the departments are

observed
Time Out : 4 PM
DAY : 9
Tasks/responsibilities assigned : Checking the register with the help of the slips of the
employee for calculating the overtime duties
Observation : Calculating the overtime duties.
Time Out : 4 PM

DAY : 10
Date : 04 July 2016 Time in: 10 AM
Work location : Safety Department
Tasks/responsibilities assigned : The equipment that are used in the safety measure and
their needs are noticed.
Observation : Observed the analytical functions of the safety department

and get a fair idea about the safety needs.
Time Out : 4 PM
DAY : 11
Tasks/responsibilities assigned : Data entry,Entered the UAN Number of employees

working in the company
Observation : The UAN Number of the employees is entered
Time Out : 4 PM
DAY : 12
Work location : Quality Control Department (QC)
Tasks/responsibilities assigned : The activities and hierarchical structure of the department

is noted
Observation : Visit microbiology lab and the methods by which that the
each raw materials quality is checked
Time Out : 4 PM

DAY : 13
Work location : HR Department, Head Office
Tasks/responsibilities assigned : A detailed idea about the performance review and

performance evaluation methods used in the firm
Observation : An idea about the vision and mission statement of the

company is well defined
Time Out : 4 PM
DAY : 14
Tasks/responsibilities assigned : Sorting the employee files
Observation : The files are arranged in a systematic manner.
Time Out : 4 PM
DAY : 15
Work location : Purchase Department
Tasks/responsibilities assigned : Observed the functions of the department and importance

of purchasing raw materials
Observation : Got an idea about the raw materials inventory and the
proper supply of goods into the firm
Time Out : 4 PM

5.2. BIBLOGRAPHY
5.2.1 From Organization
Department Manual
Direct Interview
Annual Report
5.2.2 Books
K. Aswathappa, HUMAN RESOURSE MANAGEMENT, Tata McGraw-Hill, 2008, pp.

C. R. Kothari (2001) Research Methodology of Wishwaprakashan publishing,
Chennai 17, Edition
5.2.3 Online sources
https://en.wikipedia.org/wiki/Terumo_Penpol
http://www.terumopenpol.com/index.php/publications/news-archive
http://www.terumopenpol.com/
http://www.terumopenpol.com/index.php/about-us/company-history
http://www.terumo-europe.com/en-emea/pharmaceutical-solutions

Organisational Study On Terumo Penpol PVT Ltd.

Uploaded by

Copyright:

Available Formats

Organisational Study On Terumo Penpol PVT Ltd.

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Organisational Study On Terumo Penpol PVT Ltd.

Uploaded by

Copyright:

Available Formats

A REPORT ON THE INTERNSHIP PROGRAMME

Submitted in the partial fulfillment

MASTERS OF BUSINESS ADMINISTRATION (MBA)

Of the University of Kerala

SUBHI S KUMAR (Reg. No. : 59515941045)

Mr. RAM KRISHNAN. S Mr. VIMAL RAJ .M

(Faculty Guide) (Company guide)

UNIVERSITY INSTITUTE OF MANAGEMENT

Foremost, my deepest gratitude is to Mr. Vimal Raj M, (Senior Executive H.R) of

I would like to express my sincere appreciation to the internship report supervisor,

My internship supervisors at Terumo Penpol Pvt Ltd, Mr. Sreejith.S (Welfare

I, Subhi S Kumar, Registration Number: 59515941045 student of MBA (2015-2017)

Place: Thiruvananthapuram SUBHI S KUMAR

Date: 10-08-2016 Roll No: 59515941045

CHAPTER TITLE PAGE

5.1 INTRENSHIP LOG BOOK 62

University Institute Of Management, Poojappura 1

1.1. GENERAL INTRODUCTION

University Institute Of Management, Poojappura 2

1.1.1 SCOPE OF THE STUDY

1.1.2 OBJECTIVES OF THE STUDY

1.1.3 LIMITATIONS OF THE STUDY

University Institute Of Management, Poojappura 3

1.1.4 METHODOLOGY AND DATA SOURCE

1.2. INDUSTRY PROFILE

University Institute Of Management, Poojappura 4

Advantages of Indian Technology

Low capital investment

The main competitors of Terumo Penpol Pvt Ltd as follows:-

HLL Life care Limited

University Institute Of Management, Poojappura 5

1.3. COMPANY PROFILE

A Partnership across Boundaries

In 2016 April Terumo Penpol became the subsidiary of Terumo Corporation, a

University Institute Of Management, Poojappura 6

In 1921 company established with a objective of superior quality clinical thermometer

In 1987, started as PENINSULA POLYMERS

THE WAY AHEAD

University Institute Of Management, Poojappura 7

To become a World class Medical Device manufacturer adopting Customer First

The mission of TERUMO PENPOL is

Contributing to Society through Health Care

To be the cost effective manufacturing of blood bags

1.3.1 COMPANY POLICY

Terumo Penpol will contribute to society through manufacturer and sale of

University Institute Of Management, Poojappura 8

Awards and Recognition

University Institute Of Management, Poojappura 9

University Institute Of Management, Poojappura 10

1.4. PRODUCT PROFILE

1.4.1 PRODUCT CATEGORIES

1. Blood Bags & Accessories.

2. MSG (Medical Systems Group) Products

Storage Equipment for Blood Banks.

University Institute Of Management, Poojappura 11

I. Terumo single blood bags:

It is designed for the collection and storage of whole blood

II. Terumo Double blood bags: