Performance Attributes Cu

Performance Attributes: Columbia University
Cluster Attribute Definition Key Actions

Interprets others emotional statesAccurately interprets and understand
Leverages ones awareness of the emotional the emotional states of others.
Emotional Interpersonal
states of others to maximize the
Intelligence Awareness Responds appropriately to othersAdjusts interaction style and approach
productiveness of interactions.
to accommodate or leverage the emotional states of others.
Examines situations objectivelyExplores the facts and realities of a
situation without letting positive or negative emotion unduly influence
perspective.
Approaches work and work challenges with
Emotional
Positive Outlook visible assuredness of success; remains Adopts a positive perspectiveFocuses on the positive aspects of
Intelligence
realistically positive in the face of adversity. situations, viewing solvability as a matter of how, not if.
Maintains high energy and enthusiasmDemonstrates optimism in word,
appearance, and action when interacting with others.
Knows own interpersonal strengths and weaknessesDevelops an

accurate picture of ones strengths and weakness in interaction with others
by reflecting upon interactions and seeking feedback from others.
Leverages insight into ones interpersonal
Emotional Accurately interprets own feelingsKnow what emotions one is
Self-Awareness relationships and own emotional state to
Intelligence experiencing and considers the impact they may have in interactions with
maximize the productiveness of interactions.
others.
Leverages self-awarenessUses insights into own emotional state and
knowledge of strengths and weaknesses to adjust interaction approach to
maximize effectiveness.
Tries to understand changesTries to understand changes in work tasks,
situations, and environment as well as the logic or basis for change; actively
seeks information about new work situations.
Maintains effectiveness when experiencing Approaches change or newness positivelyTreats change and new
Expressing major changes in work tasks or the work situations as opportunities for learning or growth; focuses on the beneficial
Individual Adaptability environment; adjusts effectively to work within aspects of change; speaks positively about the change to others.
Potential new work structures, processes,
requirements, or cultures.
Adjusts behaviorQuickly modifies behavior to deal effectively with
changes in the work environment; readily tries new approaches appropriate
for new or changed situations; does not persist with ineffective behaviors.
Expressing Actively participates in learning activitiesTakes part in needed learning

Assimilates and applies new job-related
Individual Applied Learning activities in a way that makes the most of the learning experience (e.g., takes
information in a timely manner.
Potential notes, asks questions, does required tasks).
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1


Quickly gains knowledge, understanding, or skillReadily absorbs and
comprehends new information from formal and informal learning
experiences.
Applies knowledge or skillPuts new knowledge, understanding, or skill to
practical use on the job; furthers learning through trial and error.

Targets learning needsSeeks and uses feedback and other sources of
information to identify appropriate areas for learning.
Seeks learning activitiesIdentifies and participates in appropriate learning
activities (e.g., courses, reading, self-study, coaching, experiential learning)
that help fulfill learning needs.
Actively identifies new areas for learning; Maximizes learningActively participates in learning activities in a way that
Expressing regularly creates and takes advantage of makes the most of the learning experience (e.g., takes notes, asks questions,
Continuous
Individual learning opportunities; uses newly gained critically analyzes information, keeps on the-
Learning
Potential knowledge and skill on the job and learns
through their application. job application in mind, does required tasks).
Applies knowledge or skillPuts new knowledge, understanding, or skill to
practical use on the job; furthers learning through trial and error.
Takes risks in learningPuts self in unfamiliar or uncomfortable situation in
order to learn; asks questions at the risk of appearing foolish; takes on
challenging or unfamiliar assignments.
Consistently maintains high levels of activity Maintains staminaKeeps a strong work pace over time; exhibits intensity
Expressing or productivity; sustains long working hours in completing work objectives.
Individual Energy when necessary; operates with vigor, Maintains effectivenessPerforms mentally or physically taxing work
Potential effectiveness, and determination over effectively; retains the capacity for effective action or accomplishment over
extended periods of time. long periods of time.
Dresses appropriatelyMaintains professional image.
Expressing Creates a good first impression; commands Displays professional demeanorExhibits a calm appearance; does not
Individual Impact attention and respect; shows an air of appear nervous or overly anxious; responds openly and warmly when
Potential confidence. appropriate.
Speaks confidentlySpeaks with a self-assured tone of voice.
Responds quicklyTakes immediate action when confronted with a
problem or when made aware of a situation.
Expressing Takes prompt action to accomplish objectives;
Takes independent actionImplements new ideas or potential solutions
Individual Initiating Action takes action to achieve goals beyond what is
without prompting; does not wait for others to take action or to request action.
Potential required; is proactive.
Goes above and beyondTakes action that goes beyond job requirements
in order to achieve objectives.
2


Challenges paradigmsIdentifies implicit assumptions in the way problems
or situations are defined or presented; sees alternative ways to view or define
problems; is not constrained by the thoughts or approaches of others.
Leverages diverse resourcesDraws upon multiple and diverse sources
(individuals, disciplines, bodies of knowledge) for ideas and inspiration.
Expressing Generates innovative solutions in work
Individual Innovation situations; tries different and novel ways to Thinks expansivelyCombines ideas in unique ways or makes connections
Potential deal with work problems and opportunities. between disparate ideas; explores different lines of thought; views situations
from multiple perspectives; brainstorms multiple approaches/solutions.
Evaluates multiple solutionsExamines numerous potential solutions and
evaluates each before accepting any.
Ensures relevanceTargets important areas for innovation and develops
solutions that address meaningful work issues.
Demonstrates honestyDeals with people in an honest and forthright
manner; represents information and data accurately and completely.
Expressing Maintains social, ethical, and university
Keeps commitmentsPerforms actions as promised; does not share
Individual Integrity norms; firmly adheres to university codes of
confidential information.
Potential conduct and ethical principles.
Behaves consistentlyEnsures that words and actions are consistent;
behaves consistently across situations.
Remains positiveMaintains enthusiasm and focuses on the positive after
disappointment or rejection.
Expressing
Handles disappointment and/or rejection Maintains focus on workContinues to work hard and stays committed to
Individual Resilience
while maintaining effectiveness. work responsibilities following disappointment or rejection; responds to
Potential
rejection as a challenge that requires harder work.
Maintains focusStays focused on work tasks and productively uses time

and energy when under stress.
Maintains stable performance under pressure
Expressing
or opposition (such as time pressure or job Maintains relationshipsPresents a positive disposition and maintains
Individual Stress Tolerance
ambiguity); handles stress in a manner that is constructive interpersonal relationships when under stress.
Potential
acceptable to others and to the university. Copes effectivelyDevelops appropriate strategies as needed to alter
conditions that create stress and to sustain physical and mental health.
Persists in effortsWorks to achieve goal in spite of barriers or difficulties;
actively works to overcome obstacles by changing strategies, doubling
Expressing Stays with a position or plan of action until the efforts, using multiple approaches, etc.
Individual Tenacity desired objective is obtained or is no longer
Potential reasonably attainable. Redirects focusAdjusts focus when it becomes obvious that a goal cannot
be achieved; redirects energy into related achievable goals if appropriate.
3


Sets standards for excellenceEstablishes criteria and/or work
procedures to achieve a high level of quality, productivity, or service.
Ensures high qualityDedicates required time and energy to assignments
Sets high standards of performance for self or tasks to ensure that no aspect of the work is neglected; works to overcome
and others; assumes responsibility and obstacles to completing tasks or assignments.
Expressing
accountability for successfully completing
Individual Work Standards Takes responsibilityAccepts responsibility for outcomes (positive or
assignments or tasks; self-imposes standards
Potential negative) of ones work; admits mistakes and refocuses efforts when
of excellence rather than having standards
imposed. appropriate.
Encourages others to take responsibilityProvides encouragement and
support to others in accepting responsibility; does not accept others denial of
responsibility without questioning.
Identifies partnership needsAnalyzes the university and own
Identifies opportunities and takes action to school/department to identify key relationships that should be initiated or
Focusing on Building build strategic relationships between ones improved to further the attainment of own areas goals.
Results Partnerships area and other areas, teams, departments, or
school to help achieve goals. Explores partnership opportunitiesExchanges information with potential
partner areas to clarify partnership benefits and potential problems;
collaboratively determines the scope and expectations of the partnership so
that both areas needs can be met.
Formulates action plansCollaboratively determines courses of action to
realize mutual goals; facilitates agreement on each partners responsibilities
and needed support.
Subordinates own areas goalsPlaces higher priority on organizations
goals than on own areas goals; anticipates effects of own areas actions and
decisions on partners; influences others to support partnership objectives.
Monitors partnershipImplements effective means for monitoring and
evaluating the partnership process and the attainment of mutual goals.
Seeks to understand clientsActively seeks information to understand
clients circumstances, problems, expectations, and needs.
Educates clientsShares information with clients to build their
understanding of issues and capabilities.
Builds collaborative relationshipsBuilds rapport and cooperative
Makes clients and their needs a primary focus relationships with clients.
Focusing on
Client Focus of ones actions; develops and sustains
Results Takes action to meet client needs and concernsConsiders how actions
productive client relationships.
or plans will affect clients; responds quickly to meet client needs and resolve
problems; avoids over commitments.
Sets up client feedback systemsImplements effective ways to monitor
and evaluate client concerns, issues, and satisfaction and to anticipate client
needs.
4


Assesses opportunitiesReviews processes to identify gaps between
requirements and current outputs.
Determines causesIdentifies potential conditions that contribute to gaps

or key variances; explores relationships between conditions and effects;
Originates action to improve existing
distinguishes causes from symptoms and identifies primary causes.
Focusing on Continuous conditions and processes; uses appropriate
Results Improvement methods to identify opportunities, implement
Targets improvement ideasGenerates ideas for solutions; analyzes the
solutions, and measure impact.
effect or impact of each solution; selects appropriate solutions.
Implements effective improvementsTests solutions; gathers feedback
on effectiveness; reviews impact on baseline measures; modifies solutions
as appropriate to ensure effectiveness.
Identifies issues, problems, and opportunitiesRecognizes issues,

problems, or opportunities and determines whether action is needed.
Identifies and understands issues, problems,
and opportunities; comparing data from Gathers informationIdentifies the need for and collects information to
different sources to draw conclusions; uses better understand issues, problems, and opportunities.
effective approaches for choosing a course of Interprets informationIntegrates information from a variety of sources;
action or developing detects trends, associations, and cause-effect relationships.
appropriate solutions; takes action that is Generates alternativesCreates relevant options for addressing
Focusing on consistent with available facts, constraints,
Decision Making problems/opportunities and achieving desired outcomes.
Results and probable consequences.
Chooses appropriate actionFormulates clear decision criteria; evaluates

options by considering implications and consequences; chooses an effective

option.

Commits to actionImplements decisions or initiates action within a
reasonable time.

Involves othersIncludes others in the decision-making process as
warranted to obtain good information, make the most appropriate decisions,
and ensure buy-in and understanding of the resulting decisions.
PrioritizesIdentifies more critical and less critical activities and tasks;
adjusts priorities when appropriate.
Makes preparationsEnsures that required equipment and/or materials are
in appropriate locations so that own and others work can be done effectively.
Managing Work SchedulesEffectively allocates own time to complete work; coordinates
Focusing on Effectively manages ones time and resources
(includes Time own and others schedules to avoid conflicts.
Results to ensure that work is completed efficiently.
Management)
Leverages resourcesTakes advantage of available resources (individuals,
processes, departments, and tools) to complete work efficiently.
Stays focusedUses time effectively and prevents irrelevant issues or
distractions from interfering with work completion.
5


PrioritizesIdentifies more critical and less critical activities and
assignments; adjusts priorities when appropriate.
Determines tasks and resourcesDetermines project/assignment
requirements by breaking them down into tasks and identifying types of
equipment, materials, and people needed.
Establishes courses of action for self and
Focusing on Planning and SchedulesAllocates appropriate amounts of time for completing own and
others to ensure that work is completed
Results Organizing others work; avoids scheduling conflicts; develops timelines and milestones.
efficiently.
Leverages resourcesTakes advantage of available resources (individuals,
processes, departments, and tools) to complete work efficiently; coordinates
with internal and external partners.
Stays focusedUses time effectively and prevents irrelevant issues or
distractions from interfering with work completion.
Follows proceduresAccurately and carefully follows established
procedures for completing work tasks.
Accomplishes tasks by considering all areas
involved, no matter how small; shows concern
Focusing on Quality Ensures high-quality outputVigilantly watches over job processes, tasks,
for all aspects of the job; accurately checks
Results Orientation and work products to ensure freedom from errors, omissions, or defects.
processes and tasks; is watchful over a period
of time.
Takes actionInitiates action to correct quality problems or notifies others of
quality issues as appropriate.
Actively seeks opportunitiesPursues situations or opportunities that can

lead to either substantial benefit or significant negative consequence.
Initiates action that tries to achieve a
Focusing on recognized benefit or advantage when
Risk Taking Calculates riskGathers information to understand probability of success,
Results potential negative consequences are
benefits of success, and consequences of failure.
understood.
Commits to actionInitiates action despite uncertainty of outcome; is
willing to accept the consequences of failure.
Identifies safety issues and problemsDetects hazardous working
conditions and safety problems; checks equipment and/or work area
regularly.
Takes corrective actionReports or corrects unsafe working conditions;
Focusing on Safety Identifies and corrects conditions that affect makes recommendations and/or improves safety and security procedures;
Results Awareness staff safety; upholds safety standards. enforces safety regulations and procedures.
Monitors the corrective actionMonitors safety or security issues
after taking corrective action and ensures continued compliance.
6


Establishes selection criteriaIdentifies the knowledge, skills, behavior,
and motivations required for job success.
Gathers candidate dataCollects relevant candidate information through
effective interviews and other structured assessment tools; uses established
selection criteria to guide information gathering.
Evaluates dataIntegrates candidate information from available
assessment sources; categorizes and makes judgments about the data using
accurate and reliable standards; collaborates with others to reach consensus
on candidate ratings.
Evaluates and selects internal and external
Focusing on Makes appropriate selection decisionsDecides whether the candidate
Selecting Talent talent to ensure the best match between the
Results should continue to the next step in the selection process by comparing the
individual and the work requirements.
candidates strengths and weaknesses to the selection criteria.
Follows legal guidelines Understands and adheres to legal requirements

when gathering candidate information and making selection decisions.
Manages the selection processProvides candidates with appropriate and

timely information about the position, the organization, and the selection
process; keeps participants in the process informed and involved; monitors
the impact of the process and suggests improvements.
Obtains information and identifies key issues

and relationships relevant to achieving a long-
Gathers informationIdentifies and fills gaps in information required to
range goal or vision; commits to a course of
understand strategic issues.
action to accomplish a long-range goal or
vision after
developing alternatives based on logical Organizes informationOrganizes information and data to identify/explain
assumptions, facts, available resources, major trends, problems, and causes; compares and combines information to
constraints, and university values. identify underlying issues.
Focusing on Strategic Evaluates/Selects strategiesGenerates and considers options for actions
Results Decision Making to achieve a long-range goal or vision; develops decision criteria considering
factors such as cost, benefits, risks, timing, and buy-in; selects the strategy
most likely to succeed.
Establishes implementation planIdentifies the key tasks and resources
needed to achieve objectives.
Executes planMakes sure strategies are carried out; monitors results and
makes adjustments as needed.
7


Identifies barriersEvaluates job/role structures and processes on how
well they help meet strategic objectives); identifies non-value-adding
components and barriers to cooperation, innovation, and empowerment.
Generates and evaluates options for changeFormulates change
Determines the most effective organization strategies; seeks input from others to evaluate options for change and
structure and job structure to accomplish a encourage buy-in.
Focusing on Strategic Job goal or strategy; appropriately reconfigures
Implements change effectivelyCarefully makes appropriate changes to
Results Design jobs to maximize opportunities for associate
job/role structures and processes by assigning accountability appropriately,
empowerment, continuous improvement, and
communicating effectively, focusing on new skill development, and
flexibility.
integrating with related systems or processes.
Measures results of change and adjusts as neededUses accurate
measurement systems to monitor the implementation and make adjustments
as warranted.
Understands connectionsUnderstands the relationship among
assessment, intervention, and patient responses.
Gathers informationIdentifies the need for and collects information to
Having the knowledge and skills to secure better understand relevant patient care issues.
relevant patient care data and identify key
issues and relationships in the area of pain Identifies issuesIdentifies and understands underlying care management
Care management; understanding the relationship issues and trends.
Health Care
Management between assessments, interventions, and Identifies cause and effect relationshipsMakes the connection between
patient responses; skilled in documentation causes and effects in patient care interventions.
assessments and adjusting physical and
cognitive prescriptions as needed. Knows how to apply interventionsKnows the proper procedure for a
relevant care intervention and applies it accordingly.
Knows when to apply interventionsKnows when to apply proper care
interventions.
Understands methodsUnderstands clinical methods related to health
promotion.
Agrees on actions to be takenSeeks and confirms agreement from
relevant individuals on interventions to be performed.
Supporting, explaining, and instructing patient
Agrees on expected outcomesAsks questions in order to ensure
and patient's family (significant other, care
understanding of expected outcomes; sets expectations on outcomes.
giver, etc.) in understanding the clinical
Patient Explains the processExplains intervention in detail; encourages
procedures and equipment used to facilitate
Health Care Education/Health questions to ensure understanding.
optimum health status. Promoting the
Promotion Demonstrates processShows how process will be done; provides
lifestyle changes required of the patient and
the patient's family to achieve optimum health instruction where necessary.
status. Uses relationship skills effectivelyMaintains or enhances self-esteem;
listens and responds with empathy; shares thoughts, feelings, and rationale;
and, provides support without removing responsibility.
8


Follows RegulationsFollows regulations and safety procedures.
Having knowledge of conditions that affect
Encourages OthersAsks others to follow regulations and safety
patient, self, and/or employee safety under
procedures.
normal conditions and conditions that occur in
crisis situations. Skilled in identifying Checks equipmentMonitors and checks equipment and work area in
Safety order to ensure operational and safety compliance.
Health Care conditions that may cause health or safety
Intervention
hazards and takes action to remove such Recognizes hazardsDetects hazards and safety problems related to both
hazards. Understands all aspects of patients and equipment.
providing a safe environment for patient, self,
and/or others in crisis situations. Improves unsafe conditionsReports or corrects unsafe working
conditions.
Sets performance goalsCollaboratively works with direct reports to set
meaningful performance objectives; sets specific performance goals and
identifies measures for evaluating goal achievement.
Establishes approachCollaboratively works with direct reports to identify

the behaviors, knowledge, and skills required to achieve goals; identifies
specific behaviors, knowledge, and skill areas for focus and evaluation.
Creates a learning environmentAs necessary, helps secure resources

required to support development efforts; ensures that opportunities for
development are available; offers to help individuals overcome obstacles to
learning.
Collaboratively establishes development plansCollaboratively identifies
Working with observation or coaching opportunities, training, workshops, seminars, etc.,
Others: Helping Aligning that will help the individual achieve important goals.
Focuses and guides others in accomplishing
Individuals and Performance for
work objectives. Tracks performanceImplements a system or uses techniques to track
Teams Achieve Success
Goals performance against goals and to track the acquisition and use of appropriate
behaviors, knowledge, and skills.
Evaluates performanceHolds regular formal discussions with each direct
report to discuss progress toward goals and review performance; evaluates
each goal, behavior, knowledge, and skill area.
9


Develops directionEnsures that the purpose and importance of the team
are clarified (e.g., team has a clear charter or mission statement); guides the
setting of specific and measurable team goals and objectives.
Develops structureHelps to clarify roles and responsibilities of team
members; helps ensure that necessary steering, review, or support functions
are in place.
Working with
Others: Helping Building a Uses appropriate methods and a flexible Facilitates goal accomplishmentMakes procedural or process
Individuals and Successful interpersonal style to help build a cohesive suggestions for achieving team goals or performing team functions; provides
Teams Achieve Team team; facilitates the completion of team goals. necessary resources or helps to remove obstacles to team accomplishments.
Goals
Involves othersListens to and fully involves others in team decisions and
actions; values and uses individual differences and talents.
Informs others on teamShares important or relevant information with the
team.
Models commitmentAdheres to the teams expectations and guidelines;
fulfills team responsibilities; demonstrates personal commitment to the team.
Clarifies the current situationClarifies expected behaviors, knowledge,
and level of proficiency by seeking and giving information and checking for
understanding.
Working with Explains and demonstratesProvides instruction, positive models, and
Provides timely guidance and feedback to opportunities for observation in order to help others develop skills;
Others: Helping
help others strengthen specific encourages questions to ensure understanding.
Individuals and Coaching
knowledge/skill areas needed to accomplish a
Teams Achieve Provides feedback and reinforcementGives timely, appropriate feedback
task or solve a problem.
Goals on performance; reinforces efforts and progress.
Uses Key PrinciplesEstablishes good interpersonal relationships by
helping people feel valued, appreciated, and included in discussions
(enhances self-esteem, empathizes, involves, discloses, supports).
Facilitates goal accomplishmentMakes procedural or process
suggestions for achieving team goals or performing team functions; provides
necessary resources or helps to remove obstacles to help the team
accomplish its goals.
Working with
Others: Helping Actively participates as a member of a team Involves othersListens to and fully involves others in team decisions and
Contributing to actions; values and uses individual differences and talents.
Individuals and to move the team toward the completion of
Team Success
Teams Achieve goals. Informs others on teamShares important or relevant information with the
Goals team.
Models commitmentAdheres to the teams expectations and guidelines;
fulfills team responsibilities; demonstrates personal commitment to the team.
10


Shares appropriate responsibilitiesAllocates decision-making authority

and/or task responsibility in appropriate areas to appropriate individuals
(considering positive and negative impact, university values and structures,
and the enhancement of the individuals knowledge/skills).
Working with
Allocates decision-making authority and/or Defines parametersClearly communicates the parameters of the
Others: Helping
Delegating task responsibility to appropriate others to delegated responsibility, including decision-making authority and any
Individuals and
Responsibility maximize the university's and individuals required actions, constraints, or deadlines.
Teams Achieve
effectiveness.
Goals
Provides support without removing responsibilitySuggests resources
and provides assistance or coaching as needed; expresses confidence in the
individual.
Stays informedEstablishes appropriate procedures to keep informed of
issues and results in areas of shared responsibility.
Collaboratively establishes development goalsWorks with individuals to
identify areas for development, understand need for improvement, and set
specific development goals.
Collaboratively establishes development plansWorks with individuals to
identify options for meeting development goals; explores environmental
Working with supports and barriers to development; jointly determines appropriate
Plans and supports the development of
Others: Helping developmental activities.
Developing individuals skills and abilities so that they can
Individuals and Creates a learning environmentSecures resources required to support
Others fulfill current or future job/role responsibilities
Teams Achieve development efforts; ensures that opportunities for development are
more effectively.
Goals available; offers assistance to help individuals overcome obstacles to
learning.
Monitors progressGives individuals specific feedback on their
performance related to established goals; highlights key positive and
negative performance issues; adjusts plans to ensure development.
Encourages boundary breakingEncourages associates to question
established work processes or assumptions; challenges associates to ask
why until underlying cause is discovered; involves stakeholders in
continuous improvement actions and alternatives.
Working with Encourages others to seek opportunities for Values sound approachesConsistently remains open to ideas offered by
Others: Helping different and innovative approaches to others; supports and uses good ideas to solve problems or address issues.
Facilitating Rewards changeRecognizes and rewards associates who make useful
Individuals and addressing problems and opportunities;
Change changes.
Teams Achieve facilitates the implementation and acceptance
Goals of change within the workplace. Addresses change resistanceHelps individuals overcome resistance to
change; shows empathy with people who feel loss as a result of change.
Manages complexity and contradictionsTries to minimize complexities,
contradictions, and paradoxes or reduce their impact; clarifies direction and
smoothes the process of change.
11


Communicates time framesBuilds due dates into assignments and task
Working with Monitors the results of delegations, delegations; effectively communicates milestones and expected results.
Others: Helping assignments, or projects, considers the skills, Gathers appropriate informationAsks questions to obtain relevant
Individuals and Follow-Up knowledge, and experience of the assigned information; convenes meetings to review progress and share information;
Teams Achieve individual and the characteristics of the gets feedback on results from those directly involved.
Goals assignment or project.
Evaluates resultsMeets formally with peers, associates, and others to
review the results of an assignment, project, or delegated task.
Identifies monitoring needsDetermines which processes or areas need
to be monitored; identifies what information needs to be obtained.
Develops monitoring systemsEstablishes systems to monitor activities
Working with
or outputs that are easy to use and that provide timely and pertinent
Others: Helping Sets up ongoing procedures to collect and
Information information.
Individuals and review information needed to manage an
Monitoring Implements tracking systemsEffectively puts in place monitoring
Teams Achieve organization or ongoing activities within it.
Goals systems with minimal interruption for other university processes.
Reviews dataCollects and reviews data on a regular basis to determine
progress, anticipate needs, and make necessary adjustments to personnel or
processes.
Inspires effortUses appropriate words and actions to help others envision
and move toward higher levels of performance; stimulates enthusiasm for
potential accomplishments.
Builds confidence in successCommunicates high expectations for
Working with Uses interpersonal styles and methods that others performance and confidence in their ability to excel.
Others: Helping inspire and guide individuals toward higher
Individuals and Inspiring Others levels of performance; modifies behavior to Shows willingness to actSets an example of determination and effort by
Teams Achieve accommodate tasks, situations, and taking prompt action to address problems or issues in the workplace; does
Goals individuals involved. not allow issues or problems to become worse through neglect.
Supports the organizationDemonstrates and communicates passion for

the organizations decisions and direction; builds support for and
identification with the organizations mission.
Communicates the importance of the vision and valuesHelps others
understand the organizations vision and values and their importance.
Moves others to actionTranslates the vision and values into day-to-day
Working with activities and behaviors; guides and motivates others to take actions that
Others: Helping Leading Through Keeps the university, school and/or support the vision and values.
Individuals and Vision and department vision and values at the forefront
Teams Achieve Values of associate decision making and action. Models the vision and valuesTakes actions, makes decisions, and
Goals shapes team or group priorities to reflect the organizations vision and values.
Rewards living the vision and valuesRecognizes and rewards

associates whose actions support the organizations vision and values.
12


Opens discussions effectivelyHelps to establish the purpose and
importance of the meeting.
Clarifies the current situationSeeks, gives, and summarizes information;
checks for understanding.
Working with Develops others and own ideasSeeks, makes, and develops
Ensures that a meeting serves its objectives suggestions; makes procedural suggestions.
Others: Helping
Meeting while using appropriate interpersonal styles
Individuals and
Leadership and methods and considers the needs and Facilitates agreementTries to build agreement on outcomes and actions.
Teams Achieve
potential contributions of others.
Goals
Closes discussions with clear summariesHelps to summarize meeting
outcomes and establish follow-up.
checks for understanding.
Working with Develops others and own ideasSeeks, makes, and develops
Uses appropriate interpersonal styles and suggestions; makes procedural suggestions.
Others: Helping
Meeting methods to help reach a meetings goals
Individuals and
Participation while considering the needs and potential Facilitates agreementTries to build agreement on outcomes and actions.
Teams Achieve
contributions of others.
Goals
Acknowledges the personGreets promptly and courteously; gives full
attention.
Clarifies the current situationAsks questions to determine needs; listens
carefully; provides appropriate information; summarizes to check
Working with
Effectively meets needs; builds productive understanding.
Others:
Building Loyalty relationships; takes responsibility for Meets or exceeds needsActs promptly in routine situations; agrees on a
Interacting
satisfaction and loyalty. clear course of action in nonroutine situations; takes opportunities to exceed
Effectively
expectations without making unreasonable commitments.
Confirms satisfactionAsks questions to check for satisfaction; commits to
follow-through, if appropriate; thanks colleague.
Takes the heatHandles upset colleagues by hearing the colleague out,
empathizing, apologizing, and taking personal responsibility for resolving
colleague problems/issues.
13


Seeks opportunitiesProactively tries to build effective working
relationships with other people.
Clarifies the current situationProbes for and provides information to
clarify situations.
Develops others and own ideasSeeks and expands on original ideas,

Working with Building enhances others ideas, and contributes own ideas about the issues at hand.
Others: Strategic Develops and uses collaborative relationships
Interacting Working to facilitate the accomplishment of work goals. Subordinates personal goalsPlaces higher priority on team or
Effectively Relationships organization goals than on own goals.
Facilitates agreementGains agreement from partners to support ideas or
take partnership oriented action; uses sound rationale to explain value of
actions.
Operates with integrityDemonstrates honesty; keeps commitments;
behaves in a consistent manner.
Discloses own positionsShares thoughts, feelings, and rationale so that
Working with others understand personal positions.
Interacts with others in a way that gives them
Others:
Building Trust confidence in ones intentions and those of Remains open to ideasListens to others and objectively considers others
Interacting
the organization. ideas and opinions, even when they conflict with ones own.
Effectively
Supports othersTreats people with dignity, respect, and fairness; gives
proper credit to others; stands up for deserving others and their ideas even in
the face of resistance or challenge.

Working with
Working effectively and cooperatively with
Others: Subordinates personal goalsPlaces higher priority on team or
Collaboration others; establishing and maintaining good
Interacting organization goals than on own goals.
working relationships.
Effectively
Volunteers assistanceOffers to help others achieve goals.
14


Organizes the communicationClarifies purpose and importance; stresses

major points; follows a logical sequence.
Maintains audience attentionKeeps the audience engaged through use

of techniques such as analogies, illustrations, humor, an appealing style,
body language, and voice inflection.
Clearly conveys information and ideas Adjusts to the audienceFrames message in line with audience
Working with
through a variety of media to individuals or experience, background, and expectations; uses terms, examples, and
Others:
Communication groups in a manner that engages the analogies that are meaningful to the audience.
Interacting
audience and helps them understand and
Effectively Ensures understandingSeeks input from audience; checks
retain the message.
understanding; presents message in different ways to enhance
understanding.
Adheres to accepted conventionsUses syntax, pace, volume, diction,
and mechanics appropriate to the media being used.
Comprehends communication from othersAttends to messages from
others; correctly interprets messages and responds appropriately.
Defines clear goalsEstablishes an objective that clearly reflects the needs
of the audience.
Follows a logical sequencePresents main ideas that support the
objective of the presentation, and presents facts, evidence, and details that
support the main ideas; delivers information in a logical order to aid
understanding.
Uses nonverbal communicationUses body language (e.g., eye contact
and gestures) that is consistent with verbal communication and aids
understanding.
Working with Presents ideas effectively to individuals or
Others: Formal groups when given time to prepare; delivers Uses learning aidsUses audio and visual aids to enhance the audiences
Interacting Presentation presentations suited to the characteristics and understanding of content.
Effectively needs of the audience.
Listens and responds to questions and objectionsInvolves the
audience by soliciting questions and input; clarifies as needed to help
achieve the goals of the session.
Summarizes the presentationSummarizes the main ideas; calls the

audience to take action or make decisions, where appropriate.
Maintains audience attentionKeeps the audience engaged through use

of techniques such as analogies, illustrations, humor, an appealing style,
body language, and voice inflection.
15


Opens discussions effectivelyDescribes expectations, goals, requests,

or future states in a way that provides clarity and excites interest.

ensures that the situation/issue at hand is understood.
Develops others and own ideasPresents own ideas; seeks and
Uses appropriate interpersonal styles and develops suggestions of others; makes procedural suggestions.
Working with
techniques to gain acceptance of ideas or
Others: Gaining
plans; modifies ones own behavior to Facilitates agreementUses appropriate influence strategies (such as
Interacting Commitment
accommodate tasks, situations, and demonstrating benefits or giving rewards) to gain genuine agreement;
Effectively
individuals involved. persists by using different approaches as needed to gain commitment.
Closes discussions with clear summariesSummarizes outcomes of

discussions and establishes next steps if needed.
Opens discussions effectivelyEstablishes a clear and compelling
rationale for resolving the conflict.
Clarifies the current situationCollects information from relevant sources
to understand the conflict.
Remains open to all sidesObjectively views the conflict from all sides.
Deals effectively with others in an Stays focused on resolutionStays focused on resolving the conflict and
Working with
antagonistic situation; uses appropriate avoids personal issues and attacks.
Others: Managing
interpersonal styles and methods to reduce
Interacting Conflict Develops others and own ideasPresents and seeks potential solutions
tension or conflict between two or more
Effectively or positive courses of action.
people.
Initiates actionTakes positive action to resolve the conflict in a way that
addresses the issue, dissipates the conflict, and maintains the relationship.
Closes discussions with clear summariesSummarizes to ensure that all

are aware of agreements and required actions.
Clarifies the current situationExplores all parties needs, concerns, and
initial positions, including own.
Working with Identifies points of agreement/disagreementBuilds common ground by
Effectively explores alternatives and positions
Others: highlighting areas of agreement; focuses efforts by pointing out areas of
Negotiation to reach outcomes that gain the support and
Interacting disagreement.
acceptance of all parties.
Effectively
Keeps discussion issue orientedManages the interpersonal process to
stay focused on the task; constructively addresses emotions and conflict.
16


Develops others and own ideasEngages in mutual problem solving by
brainstorming alternative positions or approaches and evaluating them
openly and fairly.
Builds support for preferred alternativesBuilds value of preferred
alternatives by relating them to the other partys needs; responds to
objections by emphasizing value; exposes problems with undesirable
alternatives.
Facilitates agreementSeeks a win-win solution through a give-and-take
process that recognizes each partys core needs.
Questions and probesSeeks information to understand situations, needs,
and desired potential benefits.
Establishes strategyDevelops approaches that best position products,
services, or ideas; leverages supportive factors, overcomes or minimizes
barriers, and addresses unique needs and preferences of key decision
Working with Uses appropriate interpersonal styles and makers.
Others: communication methods to gain acceptance
Persuasiveness Builds rapportMakes favorable impressions by interacting with
Interacting of a concept from colleagues and/or team
prospects/clients in a manner that builds effective relationships.
Effectively members.
Demonstrates capabilityPresents products, services, or ideas in a
manner that clearly shows how they would meet needs and provide benefits;
builds confidence in the products, services, or ideas.
Gains commitmentUses appropriate techniques to move others to action
or to gain agreement.
Leverages diversitySeeks out and uses ideas, opinions, and insights

from diverse and various sources and individuals; maximizes effectiveness
by using individuals particular talents and abilities on tasks or assignments.
Seeks understandingEstablishes relationships with and learns more
about people of other cultures and backgrounds (e.g., special issues, social
Working with Appreciates and leverages the capabilities, norms, decision-making approaches, preferences).
Others: insights, and ideas of all individuals; works Champions diversityAdvocates the value of diversity to others; takes
Valuing Diversity
Interacting effectively with individuals of diverse style, actions to increase diversity in the workplace (e.g., by recruiting and
Effectively ability, and motivation. developing people from varied backgrounds and cultures); confronts racist,
sexist, or inappropriate behavior by others; challenges exclusionary
organizational practices.
Takes actions that respect diversityExamines own biases and behaviors
to avoid stereotypical actions or responses; plans and takes actions that
consider the diversity of those involved or affected.

17

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Performance Attributes: Columbia University

Cluster Attribute Definition Key Actions

Knows own interpersonal strengths and weaknessesDevelops an

Expressing Actively participates in learning activitiesTakes part in needed learning

Cluster Attribute Definition Key Actions

Maintains focusStays focused on work tasks and productively uses time

Determines causesIdentifies potential conditions that contribute to gaps

Identifies issues, problems, and opportunitiesRecognizes issues,

Actively seeks opportunitiesPursues situations or opportunities that can

Follows legal guidelines Understands and adheres to legal requirements

Manages the selection processProvides candidates with appropriate and

Obtains information and identifies key issues

Establishes approachCollaboratively works with direct reports to identify

Creates a learning environmentAs necessary, helps secure resources

Shares appropriate responsibilitiesAllocates decision-making authority

Supports the organizationDemonstrates and communicates passion for

Rewards living the vision and valuesRecognizes and rewards

Develops others and own ideasSeeks and expands on original ideas,

Uses Key PrinciplesEstablishes good interpersonal relationships by

Volunteers assistanceOffers to help others achieve goals.

Organizes the communicationClarifies purpose and importance; stresses

Maintains audience attentionKeeps the audience engaged through use

Summarizes the presentationSummarizes the main ideas; calls the

Maintains audience attentionKeeps the audience engaged through use

Opens discussions effectivelyDescribes expectations, goals, requests,

Clarifies the current situationSeeks, gives, and summarizes information;

Closes discussions with clear summariesSummarizes outcomes of

Closes discussions with clear summariesSummarizes to ensure that all

Leverages diversitySeeks out and uses ideas, opinions, and insights

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