Management 2015, 5(3): 96-106

DOI: 10.5923/j.mm.20150503.03

The Effects of Organisational Culture and Stress on

Organisational Employee Commitment
Olulana Bamidele Samuel

Former Dean, School of Management and Business Studies, Yaba College of Technology, Yaba Lagos, Nigeria

Abstract The aim of this study is to expand the horizon and boundary of knowledge and understanding of the workplace
stress by investigating the effects of organisational culture and stress on employee commitment in the workplace. The attempt
is to close the gap between organisational culture, workplace stress and employee commitment. Although the concepts of
culture and stress have been well researched but few studies have provided detailed insight into the interplay between the
concepts of organisational culture, workplace stress and commitment. This study therefore examined this interplay within the
Test Development Division of the National Examination Council (NECO), Lagos, Nigeria. The instruments used to gather
data from the staff of the department that make up Division was questionnaire survey. The results show that the departments
have hierarchical culture that is unsupportive and that the staff of the departments have too much work to do with less time for
the accomplishment. The assessment of employee commitment revealed that the employees are not pleased with the reward
system of the departments. The findings also show that the relationship among organisational culture, stress and commitment
are significant. The study suggests that there is need to change the culture orientation of the departments, reduce the stress
levels of the employees and improve the organisational commitment of the employees.
Keywords Organisational culture, Workplace stress and Employee commitment

organisations, any other increase in this cost may adversely

1. Introduction and Research affect the profitability and viability of the organisation. Job
Background stress has been a major concern of everyday life that could
result in substantial costs to individuals. Though the
Organisational culture and stress are two concepts that pervasiveness of stress has been conceived as an essential
have been well-researched in the literature but unfortunately part of life but it could be both pleasant and unpleasant,
not much work have been done on how culture and stress can depending on the adaptive capacity of individuals [48]. As
impact commitment [9]. Organisational culture is one of the organisations consists of people, they have become part of its
dominant concepts that can have a bearing on the general culture. The way these people interact in the organisation,
influence on the organisational commitment of employees the basic assumptions they hold, will develop the culture of
[30a]. It prescribes the standards and norms of organisational the organisation [44]. Literature have revealed that
behaviours in any given organisation. It also explains the workplace stress revolves around three areas of
basic assumptions of different organisations which must be organisational functions and culture such as organisation as
taught to organisational members that will form the basis of task environment and development environment [6] and any
their behaviours and attitudes [44] which includes their organisational poor performance in these key areas could
commitment to their organisations. likely promote increased levels of stress [34]. In this regard,
Organisational culture as antecedent of oragnisational organisational value system may have a profound effect on
commitment underpins the processes through which people the preference and attitudes of workers and organisational
identify with different occurrences in their environment and culture may therefore elicit the kind of relationships among
how they are shaped by those occurrences in determining employees that could promote their commitment and
their commitments and purposes in life [9]. Therefore, performance [47] which may otherwise result to stress. A
integrative organisational culture that promoted peoples stressor is thus any event, situation or cognition that may
first will win the commitment of its employees. evoke negative emotion in an individual [34].
Since human resource often accounts for a great cost in The fact that work is important and central in individual
lives suggests that any event in the organisation that could
* Corresponding author:
[email protected] (Olulana Bamidele Samuel) result to negative emotions will have serious consequences
Published online at http://journal.sapub.org/mm on the organisational commitment and performance.
Copyright 2015 Scientific & Academic Publishing. All Rights Reserved Considering the few researches that have linked
 Management 2015, 5(3): 96-106 97

organisational culture and stress to employee commitment in organisation from the other [41] however, suggest that
organisations, this study therefore intends to investigate different organisations could be regarded as having different
whether there is a significant relationship between cultures that affect or influence the attitudes, behaviours and
organisational culture and job stress on employee commitment of their employees [14]. Hence, organizational
commitment and performance. culture that focuses on productivity and achievement and
other behaviours such as change adaptation in order to grow
the organization as well as strict adherence to guidelines in
2. Literature Review order to regulate the behaviours of employees to the
Organisational Culture detriment of employee values in the organization may incur a
low commitment of organizational members which may
Culture in an organisation is perceived as a great force and
warrant negative consequences on both the employees and
social glue that holds organisational members together,
the organization [29].
which is then transmitted to incoming employees that
Furthermore, Lok and Crawford [27] examined three
determines the performance of the organisation as well as the
dimensions of culture such as innovative, supportive and
commitment of the employees [44]. However, while this
bureaucratic in their study of the relationship between
assertion might be true [e.g. 40] it is also dependent on the
organisational culture, sub-culture and commitment which
degree and the extent to which the positive and strong values
was consistent with the assertion of Bergman [2b] that
of cultures are widely shared by the organisational members
organisational culture which emphasize strong norms for
[23]. For example, Martins [29] talked about integration,
obligation, internalization and identification are likely to
differentiation and fragmented cultures the dynamics of
generate high levels of normative and affective commitments.
which is required to determine the commitment of
The overall findings correlated organisational culture and
employees rather than group or integrative culture alone.
sub-culture with commitment, with sub-culture having a
Notwithstanding Scheins proposition, the commitment of
stronger relationship, while the supportive and innovative
the employees in organisations might only be enhanced if the
culture have the highest correlation and bureaucratic
cultural values are congruent with the desired belief and
sub-culture showing the least levels of commitment. Thus
values of the employees [24b] Hence, the cultural value
the importance of sub-cultural groupings in organisational
congruence of employees has been supported by many
wide culture can be noticed in this dimension in relation to
academics and practitioners [for example, 37, 23]. Also, the
commitment in that a neglect of sub-cultural activities can be
value congruence Literature found value incongruence to be
detrimental to the organisational wide performance [5].
associated with lower job related attitudes with high
As a result, sub-cultural groupings in organisations have
endorsement value congruence to be related to higher job
powerful influence on employee commitment [29]. Thus the
related attitudes [18, 6, 7]. Thus, that organisational culture
activities of sub-cultural groupings predict another
is a set of shared values that influence the behaviours of
dimension to employee commitment in organisations. This
organisational members, such behavioral influence can only
view is consistent with Martin [29] in his analysis of the
exist because individuals behave in ways that are consistent
perspectives of organisational culture. This also corroborates
with their values [6]. Therefore, it is expected that
the assertion of Denisons [11] that group domain as a
organisational culture should create behavioral expectancies
significant influence on the effectiveness of organisations
that would make employees behave in ways that are
and commitment of employees. Although, group cohesion,
consistent with their cultural expectations and the existence
employee involvement and teamwork attest to organisational
of this relationship between culture and behaviour has been
performance, it has been suggested [e.g. 39. 29] that
adjudged to be theoretical basis for the assertion that culture
balanced culture will achieve higher commitment of
influences commitment [12].
employees than unbalanced cultures; It should therefore be
Moreover, it has been argued [e.g 33], that a widely shared
noted that a number of factors determine organisational
and strongly held values by employees in organisations will
effectiveness and employee commitment and thus makes it
enable the management to predict employee attitudes and
arduous to establish a relationship between organisational
reactions to certain strategic option thus minimizing the
culture and overall organisational effectiveness and
extent of undersired consequences. It thus behoves on
commitment However, March and Sutton [28] noted that
organisations to identify the prevailing values of employee,
generally, correlates of any type of organisational
in order to forestall any negative consequences that might
commitment are difficult to deduce. Therefore a Mis-match
affect the commitment of its employees. Consequently, the
between the culture of an organisation and the embedded
various definitions of organisational culture as a complex set
cultural assumptions might be costly to the maximum
of values, beliefs and assumption that define the way
commitment and performance of employees [e.g. Cameron
organisational conducts its business [2], and also as basic
and Nerina [6] subjective fit with organisational culture].
assumptions about how things are shared by group of people
which determines their perceptions, thoughts, feelings and JOB STRESS
their overt behaviours [44] and as a shared meaning of values Job stress has assumed a global concern that has
held by organisational members that distinguishes one implications for economies, organisations and employees [8].
98 Olulana Bamidele Samuel: The Effects of Organisational Culture and Stress on Organisational Employee Commitment

This is as a result of devastating effects on employees the convergence and Divergence of role stress experience of
physiological and psychological health, job related attitudes locally hired Japanese and Non- Japanese host country staff
and performance and substantial financial implications on in Australia. Consistent with conclusions in existing job
organizations [26] These implications range from low stress research, ambiguity was related to lack of cultural
commitment of employees to their jobs, lost productivity, understanding and communication styles and these role
stress related suits and health care expenses which from ambiguities were experienced only between Non-Japanese
individual perspectives manifested in an undesirable local staff and Japanese expatriate, leading to role stress [20].
physiological and psychological conditions such as Similarly, cultural influence on role conflict result to role
morbidity, mortality, depression and anxiety [10]. stress, and this was experienced by the local Japanese staff
Consequently, researchers have advocated for effective inform of role overload and role incompetence. This
management of job stress to human resource practitioners to occurred because the Japanese expatriate feel more
promote employee physical and psychological health, job comfortable with LJ staff that have understood the Japanese
related attitudes such as commitment and performance style work practices than with the Non- Japanese local Staff
[16, 15]. in Australia [19]. Concomitantly therefore, this underscores
Although, this call is justifiable however, in responding to the importance of organisational culture as antecedents of
this call, management practitioners rather than tackling the job stress, Job commitment and job performance in the work
root cause of the problem which derive from the prevailing place [13]. It thus behoves that different cultural work
cultures of the organisations, the focus has always been on contexts impact the level of stress and the level of job
the assessment of individual capabilities and their resources commitment in organisations which therefore explains why
to cope with these consequences [17] thus neglecting business and management practitioners should understand
organisational wide solutions to ameliorate the challenges of the prevalence of cultural differences as lack of
stress in the work place. Therefore, if the culture of understanding in this context may incur negative impact on
organisations define the way employees think, interact and both the well-being of the workers and the organisation [38].
do things, it follows thence that the culture of an organisation
Organisational Commitment
might be the antecedents of job stress that negatively impact
the health of the employees, their productivity levels and The commitment of the employees is an on-going concern
commitments to the organisation. Hence the management for the organisation well-being and success. This has
practitioners are constrained to look beyond the individual necessitated the focus of employers on the development of
and job characteristics to organisation-wide solutions to job their human capital with the need to deliver more with less
stress in the work place [21]. However, exceptions might be and to differentiate themselves from other competitors [9].
for a situation of psychological hardiness of workers Therefore, if employees commitment is their degree of
whereby they are only committed and productive when identification with the missions and goals of the organisation
situations are harsh and unsupportive [42]. Consequently, and the willingness to remain in it, it follows therefore that
the concepts of organisational culture, job stress and the employers should embark on activities that will enable
employees commitment are interwoven and dynamic them retain the skilled, talented and committed workforce
variables that requires the utmost attention of human [32]. Consequently, the general focus in the commitment
resources practitioners. For example, the cultural perspective literature on the analysis of commitment has been on the four
of integration , differentiation and fragmentation as depicted general antecedents such as personal characteristics, job
by Martins[29] as consisting the various cultural elements characteristics, Work experience and Role related
that exist in organisations need holistic analysis in order to characteristics [31]. However, these various studies in the
design a probable work environment that evoke the literature come with conflicting findings and results in
commitment of employees to their jobs reduce the level of respect to organisational commitment and job stress analysis
their stress experience and enhance job satisfaction and [e.g. 36, 3, 47, and 25]. Therefore, incorporating
performance [29]. organisational culture in the analysis of commitment is
In the same view, apart from individuals characteristics significant and has the potential of enhancing employee
that have been the focus of the researchers, other interest commitment. Thus, organisational performance can be
have been on the work place characteristics that are related to linked to increase employee commitment, which is also
employee strain and less commitment to their jobs [22]. related to organisational culture [11]. For instance, the study
Inspection of the job stress literature revealed role stressors on the correlates of organisational culture, job stress and
and the specific task being performed by the employees, such employee commitment showed that organisational culture
as role conflict (conflicting information about jobs), role statistically influence job stress and found a negative
ambiguity (uncertainty about the requirements of job) and correlation between job stress and job commitment [35].
role overload (too much work to complete) and these have As a consequence, the analysis of the dynamics of
been found to relate to emotional exhaustion, organisational culture, job stress and employee.
depersonalization, job commitment and turnover [20]. Commitment variables is warranted to explain the impact of
Recently, Kazue and Stephen (2011) conducted studies on one on another.
 Management 2015, 5(3): 96-106 99

Theoretical Framework Developmental Culture

The literature is vast with multiple conceptualization of This culture is externally focused with emphasis on
organisational culture but this study adopted the competing flexibility; and its orientation is that of change and adaption.
values framework as means of analysis as it has the text of Managers in this type of culture supports entrepreneurial
validity conducted on its relevance in explaining and ventures and encourages creativity in employees.
assessing culture where the interest as on relating to
Rational Culture
organisational commitment. The competing value
framework (CVF) was proposed by Zammuto and Krakower The emphasis of this culture is externally focused control
[49] to evaluate organisational culture from two dimensions with attainment of goal as seen significant so as to instill
of structure and focus. control on the employee actions and direct their behaviours
The tenets of the structure framework ranges from towards external environment. The culture gives premium to
flexibility at one extreme to control at the other extreme. productivity, competition and achievement and fast response
This tenet shows the variations of organisations that strive in accomplishing tasks.
for consistent patterns of behaviours and those that attempt Hierarchical Culture
to allow their employees to fashion out their own behavioral
The culture emphasizes internally-focused control. There
pattern [7]. The focus dimension ranges from external focus
is an emphasis on coordination and uniformity aiming at
with emphasis on the capacity of the organisation to perform
internal efficiency. The formalized structure and strict
optimally in its environment [7] and an internal focus that
adherence to rules and policies tend to regulate employee
emphasizes internal factors of the organisation such as
behaviours and equally provide job security to the
employee commitment and satisfaction. The domain of the
employees.
competing values framework (CVF) as depicted by Quinn
and Spreitzer, [40] includes. Balanced Culture
Group Culture The balanced culture combines the attributes and values of
each of the competing values framework (CVF). This
This group is characterized by high flexibility with an
concept of cultural balance within the (CVF) was introduced
internal focus. The culture here emphasizes the importance
by Quinn [39] in order to equip the organisations towards
of group dynamics that explains itself in cohesiveness,
managing the advantage of environmental shifts.
participatory decision making and considerable support
among employees of the group. Managers leverage support
to these values through empowerment, mentoring and team 3. The Competing Values Framework
work support.

Source: Parker and Brandley (2000, P. 128)

100 Olulana Bamidele Samuel: The Effects of Organisational Culture and Stress on Organisational Employee Commitment

Aims of the Study Proportionate Random Sampling

It was observed in the literature studies on culture and
Number of Number Sampling
stress, as enunciated in the competing value framework Department
Staff Selected Fraction
analysis that organisational culture within an organisation
Science 80 70 .8750
can lead to stress among the members of the organisation and
Vocational 96 75 .7813
this can thus provoke both affective and behavioural
responses among the organisation members. The study aims Languages 80 65 .8125
at examining the interface between organisation culture and Technical 76 60 .7895
stress and the effect of such interactions on the Admin 68 45 .6618
organisational commitment of the employees. Total 400 315 .7875
The Study Objectives Source: Survey on NECO Staff, (2015)
The objectives of this study are:
To examine whether the correlates between The questionnaire was personally administered to the staff
organisational culture job stress affect job commitment. in all the departments and later collected from them. The
response rate generated was highly encouraging and this is in
Research Questions tandem with Sekaran [46a] assertion that questionnaires
The research questions is basic to the aim and objective of personally administered by the researcher could yield almost
this study a rate of response of one hundred percent (100%). The
To what extent has the interactions between summary of the response rate is given thus:
organisational culture and job stress affect
organisational commitment of employees? Response Rate
Research Hypotheses Employees
H1 - Job stress is significantly correlated with Job Selected sample 315
commitment and organizational culture.
Distributed questionnaires 315
H2 Job commitment is significantly correlated with
organizational culture. Returned questionnaires 280

Research Population and Sample Rate of response (%) 88.9

The population as defined in respect of this study is the Responses usable 250
total number of staff of the Test Development Division of the Source: Survey on (NECO) Staff, (2015)
National Examinations Council (NECO) Lagos, Nigeria that
the researcher is interested in investigating and from which
the sampling elements is drawn. Also in the study, the 4. Results
relevant data for the assessment of the organisational culture,
the workplace stress and employee commitment was The Perception of National examinations council (NECO)
collected through the use of a questionnaire survey. The Staff about Organisational Culture
elements of organisational culture was measured with the use This part gives the perception of the staff of NECO TDD
of the instruments developed by [49], the workplace stress about the organisational culture that is in existence in their
was measured by using the instrument developed by [8] and Division. The findings are anchored in the belief of the TDD
commitment was measured by using the instrument staff and their agreement with the elements that stand for the
developed by [30b]. According to a table by [46a], in a different types of organisational culture that is in existence in
population size of 700 and for any sample size to be their organisation derived from Competing Value
appropriate must be 248 and since the total number of Framework (CVF) earlier discussed.
employees in the Test Development Division of (NECO),
Nigeria is 400, the proportionate random sampling procedure OCU1, OCU2 and OCU3 stood for rational culture
was used to select the participants from each department of OCU4, OCU5 and OCU6 stood for group culture
the faculty. If the response rate is eighty percent (80%) by OCU7 and OCU8 stood for developmental culture
assumption, the researcher distributed 315 copies of OCU9 and OCU10 stood for Hierarchical culture
questionnaire to have a good sample size of 250. A simple A statistical summary of the strength of agreement plus
random sampling method was used to draw the 315 as shown the ranking of the types of organisational culture that exists
below. at the NECO, is presented thus:
 Management 2015, 5(3): 96-106 101

Statistical Summary of Organisational Culture

Mean
Q OCU1 OCU Items OCU1 Frequency
SD
1 2 3 4 5
The concern of the department is to get the job 0 8 50 162 30 3.86
2 OCU2 1
accomplished. 0.0% 3.2% 20.0% 64.8% 12.0% (0.66)
1 12 56 142 39 3.82
10 OCU10 The department is governed by bureaucratic rules 2
0.4% 4.8% 22.4% 56.8% 15.6% (0.76)
My department is a formalised and structured 10 6 43 161 30 3.78
9 OCU9 3
place 4.0% 2.4% 17.2% 64.4% 12.0% (0.84)
1 9 84 115 41 3.74
4 OCU4 The department is personalized 4
0.4% 3.6% 33.6% 46.0% 16.4% (0.79)
10 23 53 127 37 3.63
1 OCU1 The department is production oriented 5
4.0% 9.2% 21.2% 50.8% 14.8% (0.98)
2 48 55 102 43 3.54
5 OCU5 The department is an extended family 6
0.8% 19.2% 22.0% 40.8% 17.2% (1.01)
The departmental staff share much about 0 39 66 118 27 3.53
6 OCU6 7
themselves 0.0% 15.6% 26.4% 47.2% 10.8% (0.88)
1 29 104 93 23 3.43
3 OCU3 The staff are involved personally 8
0.4% 11.6% 41.6% 37.2% 9.2% (0.83)
16 55 82 78 19 3.12
7 OCU7 The department is dynamic 9
6.4% 32.0% 22.0% 31.2% 7.6% (1.04)
12 68 86 63 21 3.05
8 OCU8 The department is a risk taker 10
4.8% 27.2% 34.4% 25.2% 8.4% (1.03)

Source: NECO (TDD) Staff Survey

OCU Stands for Organisational culture

Statistical Summary of Job Stress

Mean
Q JSI JS Items (JSI) Frequency
SD
1 2 3 4 5
I have too many assignments to complete at a 13 67 60 69 41 3.23
10 JS10 1
time 5.2% 26.8% 24.0% 27.6% 16.4% (1.17)
Many assignments are given with limited time 27 66 25 89 43 3.22
9 JS9 2
to accomplish 10.8% 26.4% 10.0% 35.6% 17.2% (1.30)
Many assignments are given without enough 33 114 14 62 27 2.74
6 JS6 3
materials to accomplish them. 13.2% 45.6% 5.6% 24.8% 10.8% (1.27)
38 97 46 60 9 2.62
2 JS2 There is no clear work orientation 4
15.2% 38.8% 18.4% 24.0% 3.6% (1.11)
Limited time was given for the completion of 47 99 36 51 17 2.57
1 JS1 5
my work 18.8% 39.6% 14.4% 20.4% 6.8% (1.20)
Assignment that are above my skills are 41 112 32 46 19 2.56
8 JS8 6
assigned 16.4% 44.8% 12.85 18.4% 17.6% 1.19
Guidelines for work accomplishment are often 47 109 27 43 24 2.55
7 JS7 7
not followed 18.8% 43.6% 10.8% 17.2% 9.6% (1.25)
59 115 19 30 27 2.40
4 JS4 Lack of social support by colleagues at work 8
23.6% 46.0% 7.6% 12.0% 10.8% (1.27)
62 112 20 42 14 2.34
5 JS5 Ambiguity in the nature of job role 9
48.4% 33.6% 7.2% 10.0% 0.8% (1.18)
The goals and objectives of my job are 121 84 18 25 2 1.81
3 JS3 10
ambiguous 484% 33.6% 7.2% 10.0% 0.8% 1.0

Source: NECO (TDD) Staff Survey

102 Olulana Bamidele Samuel: The Effects of Organisational Culture and Stress on Organisational Employee Commitment

Statistical Summary of Commitment

Mean
Q JCI JC Items (JCI) Frequency
SD
1 2 3 4 5
0 17 34 135 64 3.98
1 JC1 My job is pleasing to me 1
0.0% 6.8% 13.6% 54.0% 25.6% (0.82)
2 32 33 120 63 3.84
3 JC3 I am pleased with my colleagues 2
0.8% 12.8% 13.2% 48.0% 25.2% (0.97)
I am pleased with the opportunity to make an 0 23 76 122 29 3.63
7 JC7 3
impact in my department. 0.0% 9.2% 30.4% 48.8% 11.6% (0.81)
17 15 59 129 30 3.56
6 JC6 My career progression is satisfactory 4
6.8% 6.0% 23.6% 51.6% 12.0% (1.01)
3 39 52 132 24 3.54
10 JC10 I am pleased with my department 5
1.2% 15.6% 20.8% 52.8% 9.6% (0.91)
13 30 61 130 16 3.42
5 JC5 I am pleased with my colleagues interactions 6
5.2% 12.0% 24.4% 52.0% 6.4% (0.96)
12 54 46 117 21 3.32
9 JC9 My department is performing well 7
4.8% 21.6% 18.4% 46.8% 8.4% (1.05)
21 59 48 98 33 3.32
2 JC2 The condition of service is satisfactory 8
4.8% 23.6% 19.2% 39.2% 13.2% (1.12)
18 68 57 86 21 3.10
8 JC8 I am pleased with the welfare packages for staff 9
7.2% 27.2% 22.8% 34.4% 8.4% (1.11)
The rewarding system of the department is 38 65 73 53 21 2.82
4 JC4 10
satisfactory 15.2% 26.0% 29.2% 21.2% 8.4% (1.18)
JC Stands for Job Commitment

Interpretation of Organisational Culture Statistical mean scores are M= 3.10 and M=2.82 respectively, showing
Analysis that the concern for workers welfare is nil. The employees
There is consensus in the department on how the job is to are dissatisfied with the award of welfare packages as well as
be completed. (OCU 2), which has to follow a bureaucratic the organisations rewarding system.
process (OCU 10), and that the department is highly Correlation of Organisational Culture, Workplace Stress
formalized (OCU 9). and Job Commitment
OCU 2, OCU 10 and OCU 9 have mean scores of 3.86, To correlate this, highest mean for organisational culture
3.82 and 3.78 respectively, and work stress and the lowest mean for commitment are
Items OCU 7 and OCU 8 have the weakest agreement selected. To test their correlations, item (OCU9) explains
meaning that the department is dynamic and Entrepreneurial. that the structure of the organization are formalized, iItem
(0CU7) and (OCU8) indicates the willingness of the (OCU10) explains that the employees are governed by
employees in the department to take risks. The mean scores bureaucratic rules. Items of organisational culture are
for (OCU7) and (OCU8) are M= 3.12 and M= 3.05 (OCU9) and (OCU10) standing for the hierarchical culture
respectively. The conclusion that can then be drawn is that of the organisation. Item JS10- I have too many assignments
the culture of the NECO, (TDD) department is bureaucratic to complete at a time is selected for job stress, while items
and therefore operates hierarchical culture. JC 4 and JC 8 are selected for job commitment. JC4- The
Statistical Explanation of Job Stress reward system is satisfactory. JC8- I am pleased with the
welfare packages for the staff.
This section is in relation to the perception of the
The result of the correlation coefficient test explains the
employees about the existence of stress about their Job and
correlates between JS10 and items JC4 and JC8 the most
the workplace. The statistics shows the strength of
dissatisfied items in Job commitment which is the main
employees of NECO in respect of the existence of stress in
cause of stress. On Job stress, JS10 correlates significantly
this study and indicates that the largest agreement is in
with the hierarchical culture of the organisation represented
sample JS10- I have too many assignments to complete at a
by (OCU9 and OCU10). Job commitment JC4 and JC8 also
time. The mean score is M= 3.23 and the standard deviation
correlate significantly with item OCU 9 on culture. The
SD= 1.17 indicate that the departmental culture is
conclusion that can thus be drawn is that there is a negative
unsympathetic.
correlation between workplace stress and job commitment
Statistical Explanation of Job Commitment while job stress is positively correlated with hierarchical
Items JC 8 and JC 4 expressed the weakest agreement in culture. While commitment has negative correlation with the
respect of welfare packages and the rewarding systems. The hierarchical culture of Test Development Division.
 Management 2015, 5(3): 96-106 103

Correlation Analysis

Stress Commitment Commitment Culture Culture

JS 10 JC 4 JC 8 DCU 9 DCU 10
Correlation 1.000 -0.460** -0.436** 0.205** 0.125*
Stress Co-efficient 0.000 0.000 0.000 .022
JS 10 Sig(1-tailed)
N 250 250 250 250 250
Correlation -0.460** 1.000 0.722** 0.300** 0.02
Commitment Co-efficient 0.000 0.000 0.000 0.366
JC 4 Sig(1-tailed)
N 250 250 250 250 250
Correlation -0.428** 0.722** 1.000 0.327** 0.053
Commitment Co-efficient 0.000 0.000 0.000 0.188
JC 8 Sig(1-tailed)
N 250 250 250 250 250
Correlation 0.209** -0.300** -0.327** 1.000 0.480**
Culture Co-efficient 0.000 0.000 0.000 0.000
DCU 9 Sig(1-tailed)
N 250 250 250 250 250
Correlation 0.127* 0.020 0.053 0.480** 1.000
Culture Co-efficient 0.023 0.367 0.188 0.000
DCU 10 Sig(1-tailed)
N 250 250 250 250 250

** Correlation Significant at 0.01 level (one tailed)

* Correlation Significant at 0.05 level (one tailed)

5. Discussion of the Findings The unconcerned approach of the organisation to the

employee well-being resulting to low morale, decreased
The study shows that the culture of the Test Development
performance, high turnover and low job commitment also
Division of NECO, Lagos, Nigeria, did not contribute to the
depends on individual differences and coping capabilities
needs of the employees of the department. The hierarchical
which is in line with Karasek [24a] demand-control-decision
culture of rules and regulations dominated the culture of the
latitude and the effects of individual psychological hardiness
Division. The structure of hierarchy connotes that rewards
since some employees may be more committed with high
and offer of responsibility are based on seniority and ranks.
performance in such unsupportive environment that gives
This procedure of welfare package explained the reason for
room for initiative and decisions over jobs, leading to a
lack of commitment of the employees to their job which is
strong sense of purpose and commitment rather than a stress
also a potential source of stress. This also indicates that
experience [42].
hierarchical culture is unsupportive and unsympathetic thus
Consequent upon this therefore, it is suggested that the
failed to promote innovative and visionary workers who can
TDD of NECO should adopt human relations cultural
focus on change in the environment [49].
approach that characterized by flexible internal focus,
These findings on hierarchical culture corroborates the
associated with broader human resource utilization that will
work of Lok and Crawford [27] that examined the three
promote trust, cohesion, participation through teamwork
dimensions of culture such as innovative, supportive and
resulting in achieving employee morale and commitment. A
bureaucratic in their study of the relationship between
supportive organisational culture is self-regulating, creative,
organisational culture, sub-culture and commitment and
promoting organisational ownership and satisfaction. The
concluded that bureaucratic or hierarchical sub-culture had a
source of stress from this finding correlated significantly to
negative influence and low levels of commitment
the job commitment, indicating the unconcerned approach of
respectively.
the department to the well-being of workers resulting to low
The failure of the organisational culture to contribute to
morale, decreased performance, high turnover and low job
the needs of the employees as found out by the study
commitment [43].
corroborates and is consistent with the work of Cameron and
Nerina [6] on the positive relation between the employees Suggestions for Employee Maximum Performance and
subjective fit and the organisational values which concludes Commitment
that individuals prefer an environment of work that possesses Employees must be allowed much control over their
the same values as theirs and therefore appreciates their jobs. The more control, the more job satisfaction and
contributions and thus reward them accordingly [1]. organisational commitment.
104 Olulana Bamidele Samuel: The Effects of Organisational Culture and Stress on Organisational Employee Commitment

Unambiguity in communication procedures must be organisational culture and stress on employees is a product
entrenched. Clear communication will reduce stress and of employees affective assessments of the environmental
also assist the employees in putting up a better stressors.
performance.
Employees of the organisation must be involved. Their
involvement will make them great and energized. With
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