BIB User Guide en
BIB User Guide en
BIB User Guide en
HSBC
The table below illustrates the difference between the accessible services of Primary Users and Secondary
Users.
Primary Secondary
Service
User User
Administrative Entitlements
Single Administration Control: Only one Primary User is required to make a change in the
administrative entitlements.
Dual Administration Control: Two Primary Users are required to make a change in the administrative
entitlements. The second Primary User needs to give authorisation to any change made by the first
Primary User.
A Business Internet Banking application form and an instruction booklet (demo application) can be
downloaded from HSBC Vietnam website or collected at HSBC Headquarter.
Choose a New Password to enter and Confirm a password then click Continue.
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Select two Security Questions from the drop down lists and enter two personal Security Answers.
Click Continue.
After the first time logon (the security device already activated), you just need to:
xxxxxxxxxx
Next a user details page will be displayed. Scroll down to the bottom of the page, the signature group
will be displayed as Input and enquiry only. Click Change to amend these details.
On the next page, scroll down to the bottom, tick to select the accounts and services you wish to
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associate to this user. Click Proceed to continue.
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Now choose the Signature Group (A or B) relevant to your user and set your desired daily limits in
the Daily Limit section (Please refer to the agreement in the Business Internet Banking application
form about the limits can be set). Click Proceed when complete.
On the review page, click Confirm once all the details have been checked as correct. Click Change
to make any amendment.
Next step is the step always required in HSBC Business Internet Banking to complete any online
activities, in order to make customers business accounts secured.
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Key in the 6 digit security code on the Security Device and click Confirm to complete the initial
setup.
Next, you will be required to validate your transaction by inputting the security code (this is the same
step as used in the User Setup)
An acknowledgement page with a reference number will next be displayed for you to review your
changes (make record of the reference number for any further inquire.
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4 Functionalities
4.1 Accounts
The Accounts section enables you to browse through all your accounts and view latest balances, account
details and transactions history, etc.
You can also make maturity instructions on your due term deposits. You may choose to change the
maturity instructions which comprises of 4 choices renew principle and interest, renew principle but
withdraw interest, top up or withdraw funds or do not renew from the drop-down list. Click Update to finish
your changes.
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Once payee(s) added, click on Pay a bill to make bill payments. Follow the following steps:
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4.2.2 Pay Multiple Bills
You can also pay multiple bills by clicking on the Pay multiple bills
Select the account that you want to use from the Account and the appropriate payees from payees list.
Select Payees.
Click Confirm to proceed or click Change to make any amendments to payment details.
4.2.3 Add Payee
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To add a new payee to the existing payee list, click on the Pay bills>Add payee
Search and select the pre-defined payee(s) which you want to add
Enter the customer code/ID of the merchant. Different customer code/ID with the same merchant are
considered as different payees.
Click Add to proceed.
Review all the information carefully and click Confirm to finish on the next page.
Select the payees that you want to customize then click Update or click Delete to erase the chosen
payees.
Enter the new account number of the payee
Click Update to proceed.
On the next page, review your transaction carefully and click Confirm to finish.
Select the account and choose the time period that you want to view the payment history and click Go.
Select the Account and choose the Date range that you want to view the future payment history then
click Go.
Click Change to make any change to a particular future payment or click Delete to cancel the
payment.
4.3 autoPay:
4.3.1 Make autoPay Payment
Create autoPay:
To create autoPay payment, navigate to AutoPay>Make autoPay Payment, provide the information
on the following page:
Account to take
money from
Repeating frequency
Repeat the first 6 steps of Create autoPay if required. You can also save the autoPay as a
template for future quick use.
Enter as many beneficiaries as you wish (including the amount, bank number, account number,
and particulars (optional)
Click Pay when complete the payment.
Click on the Template Name to view template details, click use to use the template and make
payment
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4.4 Transfers
4.4.1 Make A Transfer
This function allows you to set up transfer to appropriate bank account. Customers can transfer money to
a linked account, other HSBC account in Vietnam, other bank in Vietnam or an oversea account.
To use the service, please select Transfers > Make a transfer from the menu column.
Select the account that you want to use from the From Account and the appropriate type of transferred
account from the Transfer to( Customer can also check the balance of their account by simply click on
Check balance)
Enter the details for the beneficiary account.
Enter the amount of money that you want to transfer in Amount.
Enter the effective date and the frequency of the transaction.
Click Transfer to proceed.
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Next Review your transfer details carefully and click Confirm to finish or click Change to make any
amendment to the transfer details.
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4.4.2 Pre-desginated Payees
Pre-designate payees are registered through HSBC Business Internet Banking application form. In
order to make a transfer to a pre-designated payee, please select Pre-designated payees from the menu.
Select the appropriate pre-designated payees from the drop list and click Retrieve to continue.
Select the account and time period that you want to view the transfer history.
Click Go to proceed.
To look up the interest rates, select the Account Type and Currency from the drop down lists. The
available Interest rates will automatically be displayed below:
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4.5.2 Currency Calculator
This tool enables you to do calculations of converting an amount from one currency to another.
Steps to perform calculation:
4.6 Services
4.6.1 Stop Cheque
In order to stop an issued cheque, customers can use this function by clicking Services > Stop Cheque
Select the Account that you want to order the cheque book for.
Enter the Number amount of cheque books ordered.
Select the Type of cheque books from the drop-down list.
Select the Delivery method that suits you the best: mailing to the customers address or collecting at
one of the HSBC branch.
Click Order to proceed.
Review your details carefully and click Confirm or click Change to make any amendment.
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4.6.3 Change Password
To change your HSBC Business Internet Banking password, select Change password.
4.7.1 e-Statement
This page gives a list of electronic statements by dates that are available to be downloaded, given that you
have requested to receive the statements online instead of by mail. You would be notified when a
statement is available for download.
o Select the account for which you want to receive a previous statement from the drop down list.
o Type in the month and year for the statement required.
o Click Request to complete.
Primary User(s) also needs to assign the new Secondary User with a signature group (A, B or Input
and enquiry only) and daily limit (Transfers within portfolio and Bill payments) in Vietnamese Dong.
Click Create to proceed or click Change to amend any information.
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The new Secondary User will be required to present in person at the nearest HSBC branch with
Identity Card/Passport (original or notarized copy) and the Security Device Acknowledgement letter
or User Details printout duly signed by the Primary User for verification by HSBC staff. Otherwise
the Secondary User will not be allowed to perform any transaction via HSBC Business Internet
Banking.
One to approve: Any one User (from Signature Group A or Signature Group B) can individually
authorise a transaction up to the respective limits stated in the Account control for A and B.
One or two within a Signature Group to approve: Users, either individually or jointly with another
user, can authorise transactions up to the respective transaction limits set for group A and A+A.
One or two within two Signature Group to approve: Users, either individually or jointly with another
user, from Signature Group A and/or Signature Group B can authorise transactions up to the respective
limits set for the individual user(s) and different combinations of joint users i.e. the options available
will be. A, B, A+A, B+B and A+B.
The following example shows how the signature groups can be used.
Assume Company X has 4 users with the following daily limits for transfers to non-designated payees:
User Signature Group User Limit for Non-designated Payee Transfer Limit
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User O A 15,000,000
User P A 25,000,000
User Q B 35,000,000
User R B 45,000,000
Further assume the following Account Control: One or two within two Signature Group to approve has been
set up for Account 1
All Transactions Limits Signature Linked a/c Transfers & Time Deposits
Required
VND 10,000 A 10,000,000
VND 30,000 B 30,000,000
VND 40,000 AB 40,000,000
VND 20,000 AA 20,000,000
VND50,000 BB 50,000,000
Some examples of transaction procedures based on these rules are given below:
VND 50,000,000 1. BB N/A None of the user limits are high enough
to authorise this transaction although
dual authorisation under Signature Group
BB has been defined to approve a
transaction of up to 50,000. This
transaction cannot be completed
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Please note:
o For all types of transactions (including future dated transactions) the Users relevant Transaction
Daily Limit will be reduced by the transaction amount immediately.
o If the Users limit is insufficient for the transaction amount, user will be regarded as an Input user and
his/her limit will not be reduced. Otherwise the limit will be deducted from the next User(s) who
approves the transaction.
o If the transaction requires dual authorisation, both Users limits will be reduced by the whole amount
of the transaction.
o The transaction limit set-up for individual user(s) A in Signature Group A must be lower than the
limits for the dual authorisation combinations of AB and AA.
o Similarly, the transaction limit set-up for individual user(s) B in Signature Group B must be lower
than the limits for the dual authorisation combinations of AB and BB.
o Theres no hierarchy between the Signature Groups A and B as the transaction limit set-up for
Signature Group A can be higher than the limit for Signature Group B or vice versa.
o Please do not set the transaction limit for any dual authorisation higher than the Company Transaction
Daily Limit as no users will be able to approve the transaction.
This service allows customer to set the limit for each signature group. To access this service, click on
Account control on the left hand menu.
Select the Account that you want to change the limit for each signature group.
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Enter the amount of money limit (for all transaction and transfers and Term deposit-if different)
for each Signature Group in Vietnamese Dong.
If you want to set the same account limit to all other accounts of the same type, please select Yes in
the Same Account Control to apply for all accounts of the same type? session. Otherwise,
please select No.
Click Proceed to advance to review the details of the changes
If all the details are correct, then click Confirm to finish. Otherwise, click Change to amend.
When you finish, there is an Acknowledgement to summarize the changes
4.9 Authorisation
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Instruction pending
If an instruction is pending for further approval, this link will appear with the instructions that
need approval. Users who have enough limits will be able to view and approve the instruction. Secondary
Users can view this link also.
4.10 Mailbox
4.10.4 Contact Us
If you have further queries concerning about using the HSBC Business Internet Banking, please do not
feel hesitate to contact us by phone or by email. Contact details can be found in our Contact us session.
For example: You want to view Paid (import) bills, at Import Paid Bills Summary page, choose Bill
Number
At Paid import bill details page, you can roll down to view details, or choose functions Bill History, Bill
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Interest History to view. Choose Bill Summary to go back
Create a DC application
Please fill in 6 menus including Parties, DC Details, Documents required, Goods, Additional conditions,
Instructions to Bank by clicking to choose each menu.
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In some information fields such as Applicant Information, Beneficiary Information, Payment Clauses,
Documentary required, you can select existing clauses in case you have saved information as templates.
Besides, you can saved DC templates by choosing Save new template at the bottom of each menu page.
After completing all information, please choose Submit to send applications to HSBC, or to require further
authorisations before submitting to our Bank.
Create a DC amendment
At Outstanding DCs list page, please choose the DC you want to amend by clicking at DC reference number
link under DC Number
At Import DC details page, choose Create DC amendment button, fill in required information, and then
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choose Submit
Change a DC application and Change a DC amendment functions help you to edit and change those
created but saved as incomplete or those pending further authorisations.
At Create import bill instruction page, you can give your instructions including: Accept/Reject discrepancies,
Settlement instruction, Further instructions, Special instructions. Then choose Submit
4.11.5 Export DC Transfer
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This function helps you to transfer (full or partially) a transferable export DC advised by HSBC
To use, go to Trade Services > Export DC Transfer. Choose your export account, then choose Go
Export DC summary page lists out all transferable export DCs. Please choose the reference number of a DC
you wish to transfer under DC number column
At Export DC Transfer page, choose one among three options of transferring: Full transfer of credit in its
entirety, Partial transfer with substitution of invoices, Partial transfer without substitution of invoices
At Facilities enquiry by limit line page, to view details of one transaction, please click on the Reference
number link. Or click on Facilities to go back.
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4.11.7 Trade Authorisation
This function allows you to authorise trade transactions which were created (by another users), then submit
them to HSBC to process.
To use, go to Trade Services > Trade Authorisation
Choose links of accounts which have pending-authorisation transactions. Or choose Select all
At Pending authorisation transactions summary page, please click on Date created to view transactions
details
At the bottom of Transaction Details page, please choose Authorise button. Or choose Pending
authorisation transaction summary to go back. Choose Change to edit transaction details before authorising.
HSBC Bank (Vietnam) Ltd.
Advices for customers:
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Keep password remembered and secured: you are advised to choose a memorable password
but not easy to guess. Your password must be a combination of alphabetic letters and numbers
from 6-30 characters. Your password should be unique and not used in any other service.
Never leave the BIB logged on unattended with the Security device.
Enable firewall, update internet security (antivirus) frequently: to prevent the loss of personal
logging on details, enable the computer/network firewall all the time, and update your
Antivirus software frequently.
Dont let your Browsers remember your log on details.
Change your password occasionally.
Never give out password to anybody.
Never write down/ type down your password.
Do not use BIB at public/crowded place.