Date & Venue:

5 - 6 January-2017 Movenpick Hotel Karachi

12-13 January-2017 Royal Palm Lahore
Timings: 9:00 am to 5:30 pm
Course Fees: 35,000 /
Course Facilitator: Dr. Syed Pir Ijlal

Course Introduction
Effective people skills open doors for better understanding and stronger support among people
in the workplace and around you in all walks of life. Your success, fulfillment and happiness Target
depend on your ability to relate effectively. In this world of high technology, you must never
sacrifice the high touch necessity for warm and rewarding relationships. Audience
Everyone and Any
one who wants to
Course Objectives succeed in both
professional and
Upon completion of this workshop, participants will be able to; Gain insight into your person- personal life.
ality and how it will impact your relationships with others. Relate to others effectively, espe-
cially difficult people or customers. Use effective communication and motivational skills to get
the best out of people. Use interpersonal skills to improve inter and intra departmental working
relationships for organizational excellence
 Day 2:
5. Social Skills / Etiquettes (9:00 10:30)

Business Entertaining
Power breakfasts / Lunch / Dinner
Day 1: Paying the Tab
Basic Table Manners
Opening / Introductions The Formal Dinner Table Setting
Icebreaker:
Tea Break (10:30 11:00)
Introduction & Context (9:00 9:30)
6. Presentation Skills (11:00 13:00)
Brief introduction of the course along with context
to the organization and its need and advantage. Idea Generation
Preparation
2. Making the First Impression(9:30 10:30) Delivery
Q & A / Feed Back
Dressing and Hygiene Making Presentations with Confidence
Eye Contact
Handshake 7. Communication & negotiation Skills
Introductions
Non-verbal orientation / Body Language Importance of communication between teams and
Rule of Twelve what happens when we have communication breakdowns
Tone of Voice Activity: Egg parcel/Negotiation Skills (the activity highlights the
Six S importance of keeping channels of communication open.)
Importance of teams and how they function
Tea Break (10:30 11:00) Conflict within teams
How to overcome conflict
3. Office / Workplace Etiquette and Norms (11:00 13:00)
Lunch Break (13:00 14:00)
Meeting and Greeting
Remembering Names 8. Time Management (14:00 17:00)
Going Through Doors
Cubical Mannerism Why is Time Management Important?
Respect for Shared spaces Goals, Priorities, and Planning
Conflict in the Workplace TO DO Lists
Benefits of being Culturally Sensitive Desks, paperwork, telephones
Respecting Physical Differences Scheduling Yourself
3 Bs of Work place Delegation
Meetings
Lunch Break (13:00 14:00) Technology
General Advice
4. Etiquettes for Colleague Interaction (14:00 17:00)
Telephone Etiquette 9. Stress management
Email / Correspondence
Meetings What is Stress
One on One Interaction Effects
Handling conflicts at the work place Dealing with Stress
Internal customer services Your Stress Management Plan
Gifts Question/Answer
 Course Trainer:
Dr. Pir Syed Ijlal Haider
CEO/Director Training & Consultancy | Zigron Inc.
PHD in Services Marketing from Imperial College London, UK
MBA - University of Virginia, USA
MBA IBA Karachi
Pir Syed IjlalHaider brings with him extensive experience of 16 years in Sales & Customer Services, Team Building, Interpersonal communica-
tion and Trainings on the subject. He has been working at senior managerial and supervisory positions in different organizations across various
levels including; Team Lead, Sales Manager, Department Head and Country Manager.

Dr. Haider has developed and conducted Research, trainings & retreats as lead resource person at United Bank, Citibank NA, Habib Bank and
Khushhali Bank in such areas as Personal Grooming, Sales, Client Retention, Relationship Building, Team Building, Diversity at work place and
Customer Care.

Along with the corporate world, Dr. Haider has been closely associated with the Non-profit and health industry in Pakistan as well as in the
adjoining regions i.e. Afghanistan. He has developed programs like stress management, performance enhancement along with counseling
sessions for the professionals of the industry. He has designed courses such as Interpersonal communication skills for doctors and health work-
ers, helped with the career path planning, and identify issues leading to lack of teamwork and employee motivation and addressing them to gain
maximum output. Other assignments include counseling, personal development, One UN Project swell as first ever NGO retreat in Pakistan.He
has completed his 2 MBAs one from IBA and 2nd from University of Virginia, USA and his PHD in Services Marketing from Imperial College
London.

Some of the trainings delivered are as follows:

1. Excellence in Customer services

2. Art of selling in a recession.
3. Office Management Skills
4. Personal Grooming for the executives.
5. Selling Through Customer Services
6. Stress Management at Work
7. Interpersonal Communication Skills
8. Handling Difficult Customers
9. Mentoring skills for managers
10. Performance Enhancement Through Time & Stress Management
11. TOT

Some of the clients served are as follows:

1. Mobilink 28.Khubaib Foundation (Floatila Initiative)

2. UNFAO 29.Cessd (AUS Aid)
3. Nayatel 30. AKDN
4. Bahria Town 31. Kabul Bank
5. UNIFAD 32.AKEPDP
6. Intercooperation 33. Sonraj
7. PPAF 34. Asia Care
8. Khushhali Bank 35. Citi Bank
9. United Bank Ltd 36. Pak Oman Micro Finance Bank Ltd
10. Habib Bank Ltd 37. Hubco
11. Air University 38. Byco Petroleum
12. Bahria University
13. Mishal
14. Press club Pakistan
15. AP
16. Afghan Television
17. Nadra
18. NTL
19. TEO
20. Sprint Oil n Gas
21.Hans Seidel Stiftung
22.SDC
23.Daccar
24.Pakistan Institue of Community Ophthalmolo-
gy (PICO)
25.DIL (Development in Literacy)
26.Save One Life
27.ERCU (FAO emergency unit)

One of the Testimonial for the same is as below:

I have known Ijlal for about 5 years now in the capacity of our trainer regarding soft skills trainings as well as a great friend. He is a
dynamic, vibrant and an energetic individual who has been instrumental in making Zigron into a formidable training facilitator. He
has excellent communication skills and impressive delivery style. His trainings have been instrumental in bringing a positive change
in trainees as he not only believes but also actually involves them during his trainings. He has brilliant interpersonal skills and his
impressive academic record coupled with enriching corporate experience enables him to be a change agent. I strongly recommend
him as a trainer and change facilitator. I wish him all the best in all his future endeavors.
Taimur Bhatti GM HR, Nayatel.
 SELLING THROUGH CUSTOMER SERVICE WORKSHOP BY QUICKBIZ
ON 30TH SEPTEMBER ROYAL PALM GOLF CLUB LAHORE

Previous Workshop Feedback

It was a nice change learning environment in which It is total in all aspects. Very interactive and give life
included fun towards living
Senior Manager, Adamjee Insurance. Senior Manager, Adamjee Insurance

Excellent Soft Skills Communication. We need such Superb. Excellent, every staff should have session
trainings in our Area with Dr. Ijlal
VP/Area Manager, Summit Bank Area Manager/AVP II, Summit Bank

Very lively & Knows how to deliver the Message Very Friendly Environment
SVP/Area Manager, Summit Bank Corporate Asst / Sec to GM, Mitsubishi Corporation.

It can be more attractive and energetic through adopting more activities

Assistant, Mitsubishi Corporation.

For registration(s) send us your Participants Name, Quickbiz Group Office No. 403 Tahir Plaza, Sultan Ahmed Road, Block # 7 & 8
Designation email, address & cell numbers JCHS, Karachi. Contact: 021-34209142 Mobile: +92-343-2508186,
Also please provide us organizations NTN # +92-300-8294943 www.quickbizgroup.com
[email protected]
Quickbiz Cancellation Policy:
Substitutions are welcome. cancellation must be confirmed by email. For
Cancellation made in the 05 working days to the workshop, no refunds will be given.