CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector HEALTH AND WELLNESS SERVICES/COMPLEMENTARY THERAPY

Job Area SPA THERAPY
Competency Unit Title FACE TREATMENT
This competency unit describes the skill, knowledge and attitude requirements in face treatment works. A spa face treatment is not just
cleansing the skin, it softens the skin and the massage will help with tension as well. A spa facial gives relief from the tension felt on forehead,
around eyes and mouth which can have a relaxing effect on whole body. Spa facials generally include no less than five steps: Cleansing,
Exfoliating, Massage, Mask and Moisturizing.
Competency Unit Descriptor
The person who is competent in face treatment shall be able to prepare face treatment work area, products, furniture, fitting, materials, tools
and equipment, prepare client for face treatment, perform face treatment activities, monitor face treatment procedure, evaluate face treatment
services, records face treatment services and perform post face treatment procedure.
Training Credit
Competency Unit ID Level 3 178 Hours
Duration Hours
Attitude / Safety / Training Delivery
Work Activities Related Knowledge Applied Skills Assessment Criteria
Environmental Hours Mode
1. Identify guests i. Guest reception and 12 Lecture i. Guest reception and
face treatment consultation. consultation
requirement ii. Types of skin such as demonstrated.
Dry ii. Guests types of skin
Normal analysed.
Sensitive iii. Benefit of face
treatment determined.
Oily
iv. Verbal and non verbal
Acne communication
Combination determined.
Mature v. Health condition and
iii. Benefit of face treatment such lifestyle determined.
as vi. Guest medical history,
Firming & Lifting indication and contra-
Refreshing indication determined.
Relaxing vii. Face treatment method
Rejuvenating determined.

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Brightening viii. Face treatment
iv. Verbal and non verbal technique determined.
communication. ix. Face treatment
v. Health condition and lifestyle. medium identified.
vi. Guest medical history, x. Usage of face
indication and contra- treatment tools
indication. determined.
vii. Face analysis method such as
Magnifying glass
Manual
viii. Type of face treatment
technique such as
Pre cleansing
Skin analysis
Deep cleansing
Hot/cold compress
Massage
Mask
Toning
Moisturising
ix. Types of face treatment
medium such as
Oil
Powder
Cream
Lotion
Gel
Water
Steam
x. Types and usage of face
treatment tools such as
Spatula
Bowl
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Linen
Brush
PPE
Cotton bud/wool
Gauze
Towel
Facial products
Magnifying lamp
Furniture and fitting

i. Demonstrate guest reception 26 Demonstration

and consultation. &
ii. Analyse guests types of Observation
skin.
iii. Determine benefit of face
treatment.
iv. Determine verbal and non
verbal communication.
v. Determine health condition
and lifestyle.
vi. Determine guest medical
history, indication and contra-
indication.
vii. Determine type of face
treatment method.
viii. Determine type of face
treatment technique.
ix. Identify types of face
treatment medium.
x. Determine types and usage
of face treatment tools.
Attitude:
i. Analytical,
meticulous, proactive

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Work Activities Related Knowledge Applied Skills Assessment Criteria
Environmental Hours Mode
and alert in identifying
face treatment
requirement.
Safety:
i. Adhere to all safety
and hygiene
procedure.
Environment:
i. Ergonomic and
ventilated work place.

2. Prepare face i. Face treatment tools, material 4 Lecture i. Face treatment tools,
treatment work and equipment arrangement. material and equipment
area, products, ii. Face treatment medium. arranged.
furniture, fitting, iii. Fire safety procedure. ii. Face treatment
materials, tools iv. Body deportment and posture. medium selected.
and equipment v. Work area ergonomics. iii. Fire safety procedure
vi. Basic first aid procedure. applied.
vii. Personal grooming practices iv. Deportment and
and ethic. posture practised.
viii.Work place cleanliness and v. Work area ergonomics
hygiene. organised.
ix. Treatment area cleanliness vi. Basic first aid
and hygiene. procedure applied.
vii. Personal grooming
practices and ethic
i. Arrange of face treatment 10 Demonstration applied.
tools, material and & viii.Work place cleanliness
equipment. Observation and hygiene upkeep.
ii. Select face treatment ix. Organise treatment
medium. area cleanliness and
iii. Apply fire safety procedure. hygiene organised.
iv. Practise deportment and
posture.
v. Organise work area

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ergonomics.
vi. Apply basic first aid
procedure.
vii. Apply personal grooming
practices and ethic.
viii.Upkeep work place
cleanliness and hygiene.
ix. Organise treatment area
cleanliness and hygiene.

Attitude:
i. Analytical,
meticulous, proactive
and alert in preparing
face treatment work
area.
Safety:
ii. Adhere to all safety
and hygiene
procedure.
Environment:
i. Ergonomic and
ventilated work place.

3. Prepare guest for i. Spa facilities and amenities. 25 Lecture i. Guest clothing and
face treatment ii. Treatment area for guest amenities keep in safe
privacy. place provided
iii. Guest preparation for advised.
treatment. ii. Guest on the spa
iv. Equipment and consumable facilities and amenities
product for face treatment. advised.
v. Work environment meet all iii. Guest has been
hygiene and safety prepared for treatment
requirement and legislation. according to SOP.
vi. Basic verbal and non verbal iv. Availability of

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communication. equipment and
consumable product for
face treatment
i. Advice guest clothing and 35 Demonstration ensured.
amenities keep in safe place & v. Work environment
provided. Observation meet all hygiene and
ii. Advice guest on the spa safety requirement and
facilities and amenities. legislation ensured.
iii. Prepare treatment area for vi. Basic verbal and non
guest privacy. verbal communication
iv. Prepare guest for treatment. applied.
v. Ensure availability of
equipment and consumable
product for face treatment.
vi. Ensure work environment
meet all hygiene and safety
requirement and legislation.
vii. Apply basic verbal and non
verbal communication.

Attitude:
i. Analytical,
meticulous, proactive
and alert in preparing
guest face treatment.
Safety:
i. Adhere to all safety
and hygiene
procedure.
Environment:
i. Ergonomic and
ventilated work place.

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4. Perform face i. Head and shoulder anatomy 6 Lecture i. Head and shoulder
treatment and physiology. anatomy and
ii. Precaution, indication and physiology described.
contra-indication for face ii. Precaution, indication
treatment. and contra-indication
iii. Effective communication skill for face treatment
(verbal and non verbal). identified.
iv. Medium of face treatment. iii. Effective
v. Techniques of face treatment communication skill
Cleansing, (verbal and non verbal)
Exfoliating applied.
Massage iv. Selected medium of
face treatment are
Masking
applied.
Moisturizing v. Techniques of face
vii. Deportment and correct body treatment applied.
posture. viii. Deportment and
viii. Safety and health practices. correct body posture
practised.
i. Describe head and shoulder 12 Demonstration
anatomy and physiology. &
ii. Identify precaution, indication Observation
and contra-indication for face
treatment.
iii. Apply effective
communication skill (verbal
and non verbal).
iv. Use selected medium of face
treatment.
v. Apply techniques of face
treatment.
ix. Practise deportment and

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correct body posture.
x. Adhere to safety and health
practices.

Attitude:
i. Analytical,
meticulous, proactive
and alert in
performing face
treatment.
Safety:
i. Adhere to all safety
and hygiene
procedure.
Environment:
i. Ergonomic and
ventilated work place.

5. Monitor face i. Code of ethics. 4 Lecture i. Ethics code conducted.

treatment ii. Guest body reaction and ii. Guest body reaction
procedure sensations such as and sensations
Pressure monitored.
Verbal and non verbal iii. Guest preference listed
Discomfort out.
iv. Face treatment
Relaxing
duration/time allocated
iii. Guest preference such as
monitored.
Room temperature
Pressure
Aroma
Music
Lighting
iv. Monitor face treatment
duration/time allocated.

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Work Activities Related Knowledge Applied Skills Assessment Criteria
Environmental Hours Mode

i. Conduct code of ethics. 8 Demonstration

ii. Monitor guest body reaction &
and sensations (if Observation
necessary).
iii. Monitor guest preference.
iv. Monitor face treatment
duration/time allocated.
Attitude:
i. Analytical,
meticulous, proactive
and alert in
monitoring face
treatment procedure.
Safety:
i. Adhere to all safety
and hygiene
procedure.
Environment:
i. Ergonomic and
ventilated work place.

6. Evaluate face i. Checking method on 4 Lecture i. Effectiveness face

treatment services effectiveness face treatment treatment checked.
such as ii. Post face
Appreciation treatment procedure
Complaint advised.
ii. Post face treatment procedure
such as
Healing response
Aftercare advice

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 Attitude / Safety / Training Delivery
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Environmental Hours Mode
Homecare advice
Spa retail
recommendation

i. Check effectiveness 8 Demonstration

face treatment. &
ii. Advise post face Observation
treatment procedure.

Attitude:
i. Analytical,
meticulous, proactive
and alert in
evaluating face
treatment services.
Safety:
i. Adhere to all safety
and hygiene
procedure.
Environment:
i. Ergonomic and
ventilated work place.

7. Records face i. Documentation procedures. 4 Lecture i. Documentation

treatments ii. Confidentiality in recording. procedures interpreted.
services iii. Recording on product and ii. Confidentiality in
services utilised and delivered recording applied.
such as iii. Product and services
Consultation form utilised and delivered
Update guest file confirmed and
recorded.

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 Attitude / Safety / Training Delivery
Work Activities Related Knowledge Applied Skills Assessment Criteria
Environmental Hours Mode
iv. Receptionist on
additional changes (if
any) advised.

i. Interpret documentation 8 Demonstration

procedures. &
ii. Apply confidentiality in Observation
recording.
iii. Record product and services
utilised and delivered.
iv. Confirm services and
treatment delivered.
v. Advise receptionist on
additional changes (if any).

Attitude:
i. Meticulous in
writing customise
measurement report.
ii. Accompany
guest to front office.
iii. Adhere to report
submission dateline.

8. Perform post face i. Face treatment product 4 Lecture i. Face treatment product
treatment inventory and storage record. inventory and storage
procedure ii. Work area cleaning recorded.
procedure. ii. Work area maintained.
iii. Safety and health in iii. Work area cleaning
performing post face procedure complied.
treatment procedure. iv. Adhere safety and
iv. Waste disposal procedure. health in performing
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 Attitude / Safety / Training Delivery
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post face treatment
procedure.
v. Waste disposal
procedure followed.

i. Record face treatment 8 Demonstration

product inventory and &
storage. Observation
ii. Maintain work area.
iii. Comply to work area
cleaning procedure.
iv. Adhere safety and health in
performing post face
treatment procedure.
v. Follow waste disposal
procedure.

Attitude:
i. Analytical,
meticulous, proactive
and alert in post face
treatment procedure.
Safety:
i. Adhere to all safety
and hygiene
procedure.
Environment:
i. Ergonomic and
ventilated work place.

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Employability Skills

Core Abilities Social Skills

01.01 Identify and gather information. 1. Communication skills
01.02 Document information procedures or processes. 2. Conceptual skills
02.01 Interpret and follow manuals, instructions and SOP's. 3. Interpersonal skills
02.02 Follow telephone/telecommunication procedures.
4. Multitasking and prioritizing
02.03 Communicate clearly.
02.04 Prepare brief reports and checklist using standard forms. 5. Self-discipline
02.05 Read/Interpret flowcharts and pictorial information. 6. Teamwork
03.01 Apply cultural requirement to the workplace.
03.02 Demonstrate integrity and apply practical practices.
03.03 Accept responsibility for own work and work area.
03.04 Seek and act constructively upon feedback about work performance.
03.05 Demonstrate safety skills.
03.06 Respond appropriately to people and situations.
03.07 Resolve interpersonal conflicts.
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.

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 04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.10 Apply a variety of mathematical techniques.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.09 Manage and improve performance of individuals.
03.10 Provide consultations and counselling.
03.12 Provide coaching/on-the-job training.
03.13 Develop and maintain team harmony and misresolve conflicts.
03.14 Facilitate and coordinate teams and ideas.
03.15 Liase to achieve identified outcomes.
03.16 Identify and assess client/customer needs.
04.06 Allocate work.
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.
05.02 Inspect and monitor work done and/or in progress.
06.07 Develop and maintain networks.

Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1. Spatula 1:1
2. Bowl As required
3. Linen As required
4. Brush 1:1
5. Cotton bud/wool As required
6. Gauze As required
7. Towel As required
8. Facial products As required
9. Magnifying lamp 1:10

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 10.Waste bin 1:5
11. Hair cap 1:1
12.Face mask 1:1
13.Toiletries 1:1
14.Sanitation As required
15.Stationeries As required
16. Safety box 1:20

References

REFERENCES

1. Woon Joon Lian , Chin Wee Kin , Nawawi bin Mohd Jan, (2005) Persolekan Tingkatan 4 dan 5 , Dewan Bahasa dan Pustaka. ISBN: 983 62 8664 0
2. Dr. Hamdan Mohd Noor, (2004) Panduan Asas Pertolongan Cemas, Penerbitan Pelangi Sdn. Bhd. ISBN: 983 00 1184 4.
3. T-Spa Centre (DrT) (2009/2010), Panduan Asas Spa (Hideoterapi) Dan Perspektif Sains Manidan Profesional (Balneologi)
4. Erica Miller (1996) Day Spa Techniques , Milady Publishing , ISBN: 1-56253 261 8
5. Mo Rosser , (2005) , Body Therapy and Facial Work , Second Edison , ISBN: - 10 : 0 340 74232 1
6. Tan Meng Kwang , Ultrasonic Hydrotherapy What, Why & How It Heals. ISBN: 978 981 08 2309 - 2
7. Hajjah Sharifah Umi Kelesom Syed Mohamed Zin (2009) Urut Tradisional Melayu Warisan Opah Umi , Utusan Publications & Distributor Sdn. Bhd. ISBN: 978 967 61
2273 - 5.
8. Helen Beckmann and Suzanne Le Quesne, (2005), The Essential Guide to Holistic & Complemetary Therapy, Thomson Learning, ISBN: 1-84480-026-1.
9. Joan Scott & Andrea Harrison, (2006), Thomson Learning, SPA, The Offical Guide to Spa Therapy at Level 2 & 3, ISBN-13: 978-1-84480-312-5, ISBN-10: 1-84480-312-0
10. Jane Crebbin Bailey, Dr John Harcup and John Harrington, Thomson learning , ISBN-13 : 978-1-86152-917-6, ISBN-10 : 1-86152-917-1

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