Special Reports
Special Reports
Special Reports
REPORTS
Whitney Education Group, Inc.®
1612 Cape Coral Parkway, Suite A
Cape Coral, FL 33904
Notice
This publication and the accompanying materials are designed to provide accurate and authorita-
tive information in regard to the subject matter covered in it. It is sold with the understanding that
the publisher is not engaged in rendering legal, accounting or other professional opinions. If legal
advice or other expert assistance is required, the services of a competent professional should be
sought. (From a Declaration of Principles adopted jointly by a Committee of the Bar Association
and a Committee of Publishers and Associates.)
SPECIAL REPORTS
TABLE OF CONTENTS
ARE YOU AN ENTREPRENEUR?
PROPERTY TAXES
ADDITIONAL RESOURCES
ARE YOU AN
ENTREPRENEUR?
SPECIAL REPORT ONE
ARE YOU
AN ENTREPRENEUR?
(A PERSONALITY PROFILE)
Today’s successful entrepreneurs are a study in contradictions. They may hate details, but they tend
to be very organized. They love their independence and freedom, but they recognize that, to a large
extent, their success depends upon teamwork and the loyalty and efforts of others. They want to run
the show, but as they become successful, their businesses in turn become more and more controlled
by the managerial teams they have appointed. They love to roll up their sleeves, get involved, and do
everything themselves. However, eventually they must learn to delegate responsibilities in order to
get everything done.
INDEPENDENCE
1. I usually do things my own way. 6 5 4 3 2 1 0
2. I tend to rebel against authority. 6 5 4 3 2 1 0
3. I have a reputation for sometimes being stubborn. 6 5 4 3 2 1 0
4. I like to take the initiative. 6 5 4 3 2 1 0
5. I often enjoy being alone. 6 5 4 3 2 1 0
6. I gravitate toward positions of leadership. 6 5 4 3 2 1 0
7. I like responsibility. 6 5 4 3 2 1 0
8. I tend to stand on my own rather than ask for help. 6 5 4 3 2 1 0
SELF-DISCIPLINE
11. I’m persistent. 6 5 4 3 2 1 0
12. I finish projects even if they involve a lot of work. 6 5 4 3 2 1 0
13. I’ll work as long as it takes to finish a project. 6 5 4 3 2 1 0
14. When I’m interested in a project, I need less sleep. 6 5 4 3 2 1 0
15. If something needs doing, I’ll do it even if unpleasant. 6 5 4 3 2 1 0
16. I have good concentration. 6 5 4 3 2 1 0
17. When I want something, I clearly see the end results. 6 5 4 3 2 1 0
18. I keep New Year’s or other resolutions I make. 6 5 4 3 2 1 0
19. I analyze my mistakes to learn from them. 6 5 4 3 2 1 0
20. I have a strong personal drive and need to achieve. 6 5 4 3 2 1 0
CREATIVITY
21. It’s easy for me to find solutions to problems. 6 5 4 3 2 1 0
22. I see problems as challenges. 6 5 4 3 2 1 0
23. I have innovative ideas. 6 5 4 3 2 1 0
24. I am adaptable. 6 5 4 3 2 1 0
25. I am curious. 6 5 4 3 2 1 0
26. I tend to be very intuitive. 6 5 4 3 2 1 0
27. I can think of original ideas for common objects. 6 5 4 3 2 1 0
28. I’m receptive to new ideas. 6 5 4 3 2 1 0
29. I have a good imagination. 6 5 4 3 2 1 0
30. I experiment with new ways to do things. 6 5 4 3 2 1 0
RISK-TAKING
41. I feel if I don’t take risks, I’ll get stuck in a rut. 6 5 4 3 2 1 0
42. I enjoy discovering new and unusual things to do. 6 5 4 3 2 1 0
43. I have a high need for adventure. 6 5 4 3 2 1 0
44. I live life to the fullest. 6 5 4 3 2 1 0
45. I take chances. 6 5 4 3 2 1 0
46. I think people who take chances are more successful. 6 5 4 3 2 1 0
47. I’ll stick out my neck even I don’t believe in it. 6 5 4 3 2 1 0
48. I’ll gamble on a good idea. 6 5 4 3 2 1 0
49. I’ll face failure in order to expand my horizons. 6 5 4 3 2 1 0
50. I’ll delve into unknown subjects to learn them. 6 5 4 3 2 1 0
CONFIDENCE
51. I have a healthy self-esteem. 6 5 4 3 2 1 0
52. I am emotionally resilient. 6 5 4 3 2 1 0
53. I am a self-assured person. 6 5 4 3 2 1 0
54. I can handle any situation. 6 5 4 3 2 1 0
55. I feel like a winner. 6 5 4 3 2 1 0
56. I believe in myself. 6 5 4 3 2 1 0
57. I’m “on top” of things, no matter what happens. 6 5 4 3 2 1 0
58. I can accept a compliment. 6 5 4 3 2 1 0
59. I accept challenges. 6 5 4 3 2 1 0
60. I have unlimited potential. 6 5 4 3 2 1 0
280-319
You show good promise to succeed in your own business, but not if you immediately quit your job
because of a high-test score. Those destined to succeed will use this test to gain greater insight as
they venture forth into their new entrepreneurial endeavors.
210-279
You have some potential. Take time to develop yourself. Read extensively, take classes, and talk to
successful entrepreneurs to discover what they’re doing right.
120-209
Proceed with caution. You’ll need a lot more drive, self-discipline, and confidence to make it in your
own business at this stage. Think of your low-test score as a challenge to strengthen important
personality traits that you’ll need to be successfully self-employed.
10-119
Until you develop your creativity, risk-taking ability, and confidence, and get your drive and self-
discipline into high gear, you’ll probably be better off working for someone else at this time.
0-10
Chances are you lead a dull but manageable life and probably prefer it that way.
CHOOSING YOUR
BUSINESS
CHOOSING YOUR BUSINESS
The first step to starting your own business is choosing the type of business you’d like to be in.
There are benefits and deficits for all of the above so let’s take a moment to examine the alternatives.
First, there is really no best choice that would be good for everybody. Since we are all individuals
coming from different walks of life, the first thing to do is to examine your own strengths and weak-
nesses.
Continue with this exercise by listing all the strengths and weaknesses you can think of that would
help or hinder your efforts in starting your own business.
These two exercises should at least start your mind working in a positive direction. You should start
to get in touch with yourself to begin choosing alternatives and to examine your motivations for
getting into business.
Once you understand your strengths and weaknesses you can start to evaluate the benefits and
deficits of the varieties of business available to you. Keep in mind, of course, that if your resources
are limited, so then will be your choices.
FRANCHISES
The franchise industry has caused a major boom in new business start-ups in recent years. Why have
franchises aided in allowing an entire new realm of people to enter into their own businesses?
Benefits
1. Most franchises have a tested, proven product. Therefore, you don’t have to pioneer the
business. Someone has already gone through the trial-and-error process for you.
3. Most good franchisers give help, support and consultation to new franchises. This could be a
big help for someone who has never been in business before. Just be sure that it is a reputable
franchise with solid financial banking and a verifiable track record of performance that has
franchise support.
Disadvantages
1. Usually there is a pretty big up-front investment required. You can spend anywhere from
$25,000 up to hundreds of thousands of dollars just in front money. This means you are
paying just for the name because many of these franchises don’t include the cost of the
location or the equipment in that up-front charge. They generally must disclose to you exactly
what is and isn’t included in the up-front dollars, but you should be very careful.
2. There are many stories of conflict resulting in greater regulation in the franchise industry, but
still, when making a big dollar investment, you should do it with scrutiny. Make sure you
read all of the fine print and know exactly what you are signing. Also, since these are big
dollar commitments, you should have an accountant and an attorney review the
documentation. That doesn’t mean you let them decide whether it’s good for you or not. Just
have them point out the positives and negatives so that you can make an evaluation based on
the facts presented.
3. It may be important for you to note that although there is some history to a good franchise
and in many cases some very convincing statistics, there are NO GUARANTEES of success.
It many cases it is not necessarily the franchiser’s fault. That’s right. The franchised business
may work fine, but it was the person who bought the franchise that either didn’t work out or
didn’t work.
4. A franchise can also be very limiting for you if you are the creative type. If they already have
prescribed methods of operation, you may have to adhere to those policies. Even if you have
what you may think is a great new advertising idea, that doesn’t mean the franchise will use
it. Furthermore you may be in violation of your agreement if you do not clear your idea with
the franchiser. Again, review your agreements in advance to be sure you understand your
limitations and also your freedoms.
5. The main concern with a franchise is the limitation on the dollar earning potential. You have
to weigh the amount of hours you put into the business against the amount of personal dollars
you can put out each year. When you own a franchise you are obviously limited as far as
expansion. The only way you can build to bigger dollars is if you can add multiple franchises
or use the money you earn from the business to open other businesses. The other alternative
is to invest your monies wisely and get them compounding for you, but that would take a
good deal of cash flow to grow to that level of ROI (return on investment).
One way to ease into this type of business is to watch someone else who is doing what you want to
do and copy their strategies. Watch their advertising, watch their business hours, their effective
employee count, etc. You might even take a job at such a business to get as much information and
experience as possible. Learn all of the ins and outs and use this information to your benefit. Last but
certainly not least is the consideration of royalties. With your own business you don’t have to pay a
royalty to anyone. In a franchise you pay a royalty (usually a percentage of your profits) that is
generally calculated on your gross profits.
The key word here is gross profits. This means the franchise gets its money regardless of whether
you make any money at all. Even if you lose money you will still have paid a royalty in almost every
case. These could have been very valuable dollars that you now could use if it was your own busi-
ness. Actually those dollars could mean the difference between failure and success. Go back and
evaluate your strengths and weaknesses. Then start your information-gathering and decision-making
process going. Continue to take notes and highlight as you review these reports.
Therefore, you are basically buying cash flow. A smart idea would be to look for a business that is
being mismanaged or one that is run down. If there is room for improvement, you can benefit by
applying good management skills to increase the cash flow even further. Next you might scrutinize
the business thoroughly to see where you could reduce expenses and thus maximize cash flow even
further.
If you really are interested in this business of business, then consider the following as food for
thought. Why not make a business of seeking out and finding mismanaged, undervalued small
businesses? Buy them, turn them around and sell at a profit. You could also be enjoying the cash
flow they generate right up to the point of sale. The possibilities are limitless once you really start
digging, looking and listening.
Possible Businesses
A
Accounting Services
Advertising
Air Conditioning (Heating) Installation, Repair, Service
Animal Boarding, Care, Grooming, Sitting, Training
Answering Service
Antique Dealer
Appliance Sales and Service
Art Gallery or Teacher
Athletic Trainer
Automobile Detailing, Paint & Body, Rentals, Repairs, Sales, Upholstering
B
Baby-Sitting Services
Bakery, Cake Decorator
Barber or Beautician
Bed and Breakfast
Beverage Sales
Bicycle Sales and Repair
Boat Charter, Excursions, Rentals, Sales, Storage
Bookkeeping Services
Builder, Improvements, Inspection, Repair
Business Broker, Coach
Business Machine Sales and Service
C
Cabinet Maker
Camera and Radio Repair
Candle Sales
Candy Store
Canoe Charter, Excursions, Rental
D
Dance Instructor
Delivery Service
Desktop Publishing Services
Detective Agency
Diaper Service
Discount Notes and Mortgages
Drafting Services
Dressmaker
E
Editor
Educational Products and Services
Electronic Repair Services
Employment Services
Equipment Rental, Sales, Maintenance, or Repairs
F
Fence Sales and Installation
Financial Planning, Services
Fitness Services
Florist
Food Cart (hot dog), Market, Specialty
Furniture Sales, Refinishing Services
H
Handyman Services
Hardware Store, Repair, Sales
Health Club
Hobby Shop
Home Health Care Services
Horse Boarding, Breeder, Trainer
I
Ice Cream Parlor
Inspector
Insurance Agent
Interior Designer, Decorator
Internet Developer, Services
J
Janitorial Services
Jewelry Store
Journalist
K
Karate Instructor
Kennel Services
L
Land Clearing Services
Landscaping Services (Maintenance, Mowing, Spraying, Equipment Repair)
Laundry Services, Laundromat
Limousine Service
Locksmiths
M
Maid and Personal Services
Mail Box Services
Mailing List Services
Manicurist
Marketing Research Services
Martial Arts Instructor
Massage Therapist
N
Nanny
Natural (health) Foods Distributor, Sales
Newspaper Distributor
Nursing Home
O
Office Cleaning Services
Office Equipment, Furniture, and Supplies Sales, Maintenance, Repair
Online Auctions
Online Research
Optical Aids and Services
Outdoor Furniture Sales, Cleaning, Repair
P
Package Preparation, Supplies, Shipping
Painter
Paralegal Services
Party Planner
Pawnbroker
Payroll Services
Pest Control Services
Pet Sales and Supplies, Store
Photography
Physical Therapist
Picture Framing
Pizza Restaurant
Plant Nursery
Plumber
Printer
Proofreader
Property Management, Maintenance
Public Relations Services
Public Speaker
R
Real Estate Broker, Investor, Salesperson
Recreational Services
Relocation Services
Rental Business
Restaurant
Resume Services
Retail Stores, Services
S
Sandwich Shop
Screen Printing
Secretarial Services
Security Sales, Services
Sign Maker, Sales
Software Developer
Sport Goods Sales, Maintenance, Repair
Sprinkler System Installer, Maintenance, Repair, Sales
Storage Services
Swimming Pool Installation, Maintenance, Repair, Sales
T
Tailor
Talent Agent
Tanning Salon
Tax Services
Taxidermist
Telecommunication Services
Telemarketing Sales
Tennis Instructor, Maintenance, Repair, Sales
Translation Service
Travel Agent
Tee Shirt Sales
Towing Services
Trucker
Tutoring Services
Tuxedo Services (rental, cleaning)
U
Upholsterer
W
Web Site Designer, Developer
Wedding Consultant, Planner
Window Coverings, Cleaning, Tinting
Word Processing Services
Writer
X
X-ray Services
Y
Yoga Instructor
Yogurt Shop
STARTING YOUR
BUSINESS
LEGAL CHECKLIST
There may be times when you will need the services of an attorney during your business start-up
process. Referral from another small business owner is the best method for finding an attorney to
suit your needs and the second best method is checking with your state’s Bar Association. You should
always hire an attorney who specializes in or at the very least is very knowledgeable in business
matters.
You can handle many legal issues such as completing simple forms, getting licenses, copyright and
trademarks without an attorney. However, you must determine your comfort level in completing such
forms before ruling out the use of an attorney.
The checklist below addresses local, state, and federal issues you or your attorney will need to
research for your business.
LOCAL
1. Zoning, Licenses, and Permits
Since new businesses will need a local business license in most communities, you should
check your community’s requirements. Also, if you plan to work from home, you should
check into local zoning requirements for any special permits or additional licenses.
STATE
1. Registration
Partnerships, Limited Liability Companies, and Corporations are required to register at the
state level. Contact your Department of State for requirements.
2. State Taxes
State taxes may include sales and use, intangible and corporate income taxes. Check with
your state’s Department of Revenue.
FEDERAL
1. Federal Licenses
Your business will most likely not require a federal license. The federal government regulates
such businesses as investment counseling, interstate transportation, food, drug, tobacco, and
firearms. However, if you are in doubt about needing a federal license, call the Federal
information number in your area.
2. Federal Taxes
You will need an Employer’s Identification Number for your business. To obtain this number
you’ll be required to complete a Form SS-4. This form and instructions for completing it are
available from the Internal Revenue Service by phone at 800-TAX-FORM (800-829-3676) or
by computer at the IRS Web Site at www.irs.gov. You can also call 800-829-1040 for
information about IRS-sponsored small business workshops.
Accurate financial records are essential to the success of your business. They show you, the business
owner, if and where income and expenses are out of balance and where improvement is needed. They
also provide bankers and other sources of capital a financial snapshot of your business and help them
determine whether or not to lend money to or invest in your business. It also makes preparing your
tax return much easier as well as more accurate so that you avoid over- or under-paying taxes.
When setting up your financial records you will have to choose between the cash or the accrual
accounting method. The cash method simply records income and expenses as they come in and go
out of the business. The accrual method allows the business to deposit money in the same accounting
period that expenses will occur for a sale or service performed.
Chart Of Accounts
The next step is to set up a chart of accounts. Basically, all charts of accounts include a numbering
system to identify different categories of accounts: assets, liabilities, income, direct expenses, indi-
rect expenses, and non-operating accounts. Within each category of account are more specific types
of accounts.
Most software systems have a chart of accounts that you can customize for your business. Also, the
Small Business Administration website has a sample chart of accounts that you can download to your
computer to help you get started.
Financial Statements
Your financial statements will include your profit and loss statement, balance sheet, and cash flow projec-
tions. The profit and loss statement will show you how much money your business made or lost during a
designated period of time (month, quarter, year). Your assets, liabilities, and equity are listed on your
balance sheet for a specific date to show the financial health of the business as of a specific date. The cash
flow projections for many small businesses are completed on a monthly basis to show how the money is
coming in and going out of the business, based on the previous months history.
Year #1
$100,000 Sales; $10,000 Net Profit
Year #2
$200,000 Sales; $20,000 Net Profit
Year #3
$300,000 Sales; $30,000 Net Profit
Year #4
$400,000 Sales; $40,000 Net Profit
Year #5
$500,000 Sales; $50,000 Net Profit
To obtain these goals you need to have your plan broken down into specific steps with deadlines for
completing them. The following example shows how you can organize these steps so that on a
weekly and monthly basis you continue to move forward toward the annual goal.
Week #1
Establish a Business Entity
Calculate Start-up Expenses
Address all legal issues including licensing
Week #2
Write a Business Plan
Week #3
Establish a Business Identity
Determine a Location
Week #4
Set up your Books
Meet with your accountant
Week #1
Attend industry related, chamber of commerce, etc. meetings to network.
Follow-up on all leads generated from networking.
Week #3
Test your distribution methods with sales obtained to date.
Week #4
Follow-up on any items not completed during month #1.
1. Set aside space in your home for your business; or locate retail space, if needed for your type
of business.
Date Completed_____________________
2. Check zoning regulations in your community for any special permits or additional licenses.
Date Completed_____________________
3. Determine the entity of your business: sole proprietorship, partnership, limited liability
company, or corporation. Call our consultants at 800-741-7877 for assistance.
Date Completed_____________________
4. Select and register your business name as required by the business entity.
Date Completed_____________________
10. Purchase any needed equipment and supplies such as stationery, business cards, equipment,
and office supplies.
Date Completed_____________________
One of the most important areas that will determine your business success is customer satisfaction.
The reality is that if your customers are NOT satisfied, your business will cease to exist. Keep in
touch with them by sending out surveys, thank you cards, and periodic updates about any new
products and/or services.
Repeat business is certainly easier and less expensive to cultivate than new business and could
eventually make up to 80 percent of your business. Therefore, always keep customer service at the
forefront of your business. If you get negative feedback from surveys, analyze the situation and
adjust accordingly. On the other hand, if you receive positive feedback, don’t get complacent.
Employees
Employees often have incredible insight into the business so meet with them often to get their feed-
back about customer satisfaction as well as their own satisfaction with the business. The suggestion
box has been used for years at many businesses. When monetary reward, recognition, and/or time off
are part of the “suggestion box” procedure, it gives the employee an incentive to provide feedback to
the business.
Specific Goals
Are your business goals specific and written down? It is a well-known fact that specific, written
goals are achieved most of the time and generalized unwritten goals are almost never attained.
Do the goals include deadlines for obtaining each one? If you do not set deadlines for the goals you
may not take the methodical steps necessary to obtain the goals.
Are you prepared to make changes to the goals as circumstances change? The goals for growing your
business can be set in stone or it will fail at the first roadblock or change. Your goals must be flexible
enough to adapt to changes in the market, in your customer base, in the economy, etc.
Marketing Plan
Does your marketing plan include growth strategies? These strategies should include the methodol-
ogy you plan to use such as product development, advertising campaigns, delivery methods, etc.
Do you plan to expand your customer base? Growth for your business may demand an expanded
customer base. Does your plan include methods for getting more customers?
Are you going to diversify your business? Perhaps your growth strategies include plans to enter into
a field outside your current business. Have you completed the research necessary to enter the new
field?
You may not know the answers to these questions in the beginning; however, as your business be-
comes successful these issues will need to be addressed.
Jack Welsh, former CEO of General Electric once told Business Week Magazine, “Most small com-
panies are simple, informal, and grow on good ideas. Think small.” We would have to agree that
when you are small, you could keep things simple and informal. It is also true that in that environ-
ment good ideas and creativity thrive.
However, as the business grows you need to be prepared to step out of the daily functions of operat-
ing the business and be prepared to take on the role of CEO and strategist.
Most entrepreneurs would agree that sudden growth can be just as scary as starting the business. You
have to be able to adjust to change and adapt new strategies quickly. We offer three life preservers
when your business is growing rapidly.
1. Ask for help. Find a mentor, business associate, the Small Business Administration, SCORE,
etc. who will share their experience and insight with you. Call our consultants at 800-741-
7877.
2. Delegate. One of the hardest things that you’ll have to do is give up control of the business.
However, it is critical to your business’ success and to you individually. YOU CANNOT DO
IT ALL!
3. Don’t ever give up! It is a well-known fact that the majority of businesses fail. Did you know
that most entrepreneurs have failed at least once, usually several times, before success came?
BORROWING MONEY
FOR YOUR BUSINESS
LOAN TYPES FOR ENTREPRENEURS
Starting and growing a business involves financing. At some point in the life of your business, you
will have to arrange financing. Banks play by some pretty conservative rules because they have to
cope with both federal and state banking regulations as well as traditional lending standards. To
overcome these obstacles, you need to put together a proposal that fits into one of the conventional
categories the banking world uses to describe most loans.
Understanding the type of loan your business needs gives you the advantage when putting together
your business proposal for the bank. The following types represent some common business loans.
Asset-Based Loan
This is a loan where assets of a company, including receivables, raw materials, inventory, machinery,
and equipment, are used as collateral in exchange for funds to use as working capital. This type of
loan is also used when a targeted company is being acquired by a larger company and the buying
company uses the targeted company’s assets to finance the purchase.
Business Loan
A business loan requires equal monthly payments and principal and interest is calculated over the life
of the loan. This type of loan is often beneficial to small companies who cannot make large pay-
ments in the first year, as required by some term loans.
Commercial Loan
A commercial loan requires no installment payments and is repaid in a lump sum at the end of the
term. Commercial loans are most often used to finance inventory, but they may also be used for other
purposes approved by the bank.
Factoring
Factoring is a variation of an accounts receivable loan where the bank or factoring company buys a
company’s accounts receivables outright. Since the bank or factoring company takes on the credit
risk and collection responsibility, they usually require that the receivables meet strict criteria. The
discount or amount charged is often higher compared to other forms of financing.
Inventory Loan
This is a short-term loan where the bank takes an interest in the company’s inventory as collateral.
This type of loan is often referred to as “floor planning” for big-ticket retailers such as automobile
dealerships.
Line of Credit
A line of credit is a loan that allows a company to take funds either at specific intervals or as needed.
A line of credit can be established for a term of days, months, or years; and interest and fees vary
from bank to bank.
Personal Loan
The principal of a business can use his or her personal assets to secure a loan for his business. A
personal loan may be easier to negotiate than a business loan since personal property such as stocks,
bonds, savings accounts, certificates of deposit, etc. are used to secure the loan.
Loan Amount Requested: State the specific amount of money needed. If the funds are needed for
more than one item, give a detailed listing of the individual expenditures and the total amount.
Repayment Plan Desired: Give two realistic repayment plans. For example, the loan will be repaid
from the sale of products/services at a projected amount (give an exact amount) on a monthly, quar-
terly, annual basis. If the sale of the products/services does not generate enough income to cover the
repayment plan, then the business will reduce operating costs (give an exact amount) and/or sell an
asset to make the payment (specify what asset and its market value).
Collateral (if any): Most loans to new businesses will require collateral as security for the loan.
Therefore, the asset used as collateral must have enough value to cover the percentage required by
the lender. For example, they may only lend up to 70% of the value of the asset.
Ownership structure: Identify the type of business entity (sole proprietorship, partnership, limited
liability company, or corporation).
Accreditations and licenses: Include any accreditations and licenses your business has.
Product and/or service: List what you sell and how you distribute your product and/or services.
Selling strategy: Describe your distribution methods and how you will adapt to market changes.
V. Financial Data
Pro-forma financial statement: List revenues, expenses, and net income or net loss for the previous
year and the current year. Project the anticipated revenues and expenses for three years into the
future.
Balance Sheet: List the business’ assets, liabilities, and owner’s equity as of a certain date.
VI. Appendix
Include any supporting documentation including but not limited to licenses, personal resumes of
your management team, credit reports, reference letters, contracts, legal documents, loan applica-
tions, advertising materials, and articles about your business.
LOCATING YOUR
BUSINESS
DETERMINING YOUR BUSINESS LOCATION
For businesses that provide services at the customers’ location (lawn services, air conditioning
maintenance and repair, etc.), the main concerns about the physical location of the business will be
cost and zoning issues. Retail businesses, on the other hand, need to take into consideration the
location’s compatibility with the business, the location’s traffic patterns, and the location’s proximity
to competitors as well as cost and zoning issues.
Cost
Operating your business out of your home is the least expensive location choice since the expenses
generally fall under the categories of furniture, office equipment, and supplies. However, if your
business is not suitable for being based out of your home the next step will be to research location
costs in your area.
Will you rent or buy? Most business start-ups rent space in the beginning because they don’t have the
funds to start the business and buy real estate at the same time. Therefore, you need to know market
rent in your area. Once you have determined the average rent, the next step will be to determine what
the rent includes. For example, is the location only wired for standard phone usage or does it have
additional wiring for computers, fax machines, etc.? Is electricity included in the rent or will you be
responsible for a separate bill? What deposits are due and how much are they?
Once you have found the ideal location (home, office, or retail), don’t forgot to research zoning and
permitting requirements.
Zoning Issues
Regardless of your location you will have to consider zoning issues. Every city and/or county in the
country has a zoning and/or planning office so check out local regulations before committing to a
particular location.
Remember certain types of business may not be allowed in some areas. For example, a manufacturing or
industrial business may not be allowed in an area designed for offices or retail space.
This information should help narrow the choices of locations for your business, since it identifies
all the elements needed for determining how important the location of your business will be to your
business’ success.
The training takes you step-by-step through the mechanics of a real estate transaction. It covers
everything from writing a contract that protects your interests and limits your liabilities to creative
financing strategies and much, much more.
At a minimum you should review any contract for sale and purchase in its entirety and make sure
that it includes all of the following information.
Property Description
The description of the property should include the legal description, street address, and any fixtures
and/or personal property that go with the property.
Purchase Price
The purchase price must be listed on the agreement. In addition, the deposit amount, any additional
deposits, mortgage money (if applicable), and the balance of funds to close is listed on the agree-
ment.
Date of Acceptance
The date of acceptance is the date given for all parties to accept, execute and deliver the agreement
in order for it to be a legal and binding agreement.
Financing Contingencies
For example, if you include a financing contingency, you can then withdraw from the offer if you
can’t obtain a loan to make the purchase.
Closing Date
The closing date is the date that the transaction is closed and documents are delivered.
Any statements from the seller about the condition of the property should be included in a contract
clause called “warranties and representations.”
REAL ESTATE
INVESTMENT
STRATEGIES
EVALUATING THE PROPERTY
Something that often scares newcomers to real estate investing is how to tell when a property needs
too much fixing up to make it a good investment. We have bought and sold hundreds of properties,
and we rarely come across any in such bad shape that they are beyond repair. The reason is simple: If
the property is in really bad shape, the owner may be motivated to sell way below the market value of
a similar property that is in good condition.
If you are dealing with an extremely low sale price because the property needs repairs, you have
more borrowing power for your repair or rehab loan. That means a greater opportunity for profits.
However, you have to train your eye to know the difference between cosmetic distress and serious
problems. A building might be so neglected that you’re afraid it’s going to fall down around you. But
in reality a few trips to the dump, a fresh coat of paint, and some cleaner and disinfectant may revive
the property to fair market value. Here are a few things to watch out for.
Structural Damage
Outside, look for a dramatic lean in any direction. Inside, look for floors slanted toward a corner of
the house. These are indications of a possible foundation problem. Before you reject the property,
call in several contractors and get free estimates on repairs, then use that information to negotiate a
better price.
Termite Damage
Termite damage usually scares off investors, but termites can take up to 10 or 15 years before they do
irreparable damage. Russ Whitney once bought a house that had severe termite damage in the sup-
porting beams in the basement. The property had been on the market a long time and was bargain
priced. Obviously the termite damage had scared off many other potential buyers. After he bought
the property, he had a contractor replace the beams, using mobile jacks as support; it wasn’t particu-
larly complicated or expensive. Russ pulled money out of the property up front with the rehab, and
then made $15,000 a few years later when he sold it. You can make good deals on termite-infested
Roof Damage
Always examine the roof. You might also ask several roofers to do it for you. Pick their brains until
you become proficient enough to do your own evaluations. Roofers make money by selling you a
roof, so keep that in mind as you consider their recommendations. If it looks as if the roof will need
replacing in the near future, calculate that into your offer. Set enough money aside from your home-
improvement loan and let it accumulate interest until the roof starts leaking; then replace it.
Major Plumbing
When you are evaluating a property, turn on all the faucets, flush all the toilets, and make sure all the
drains run freely. The most common way plumbing can become a problem is in older buildings with
galvanized and/or cast-iron plumbing. After years of use, this type of pipe collects sediment, which
builds up and causes a loss of water pressure and stopped-up drains. We have found a product called
Drain Snake, available in plumbing-supply stores, which seems to remedy the problem. (When using
this or any other chemical product, always use caution and follow the directions on the label to avoid
personal injury or property damage.)
Furnaces
In larger multi-unit buildings, you may have one furnace that heats the entire building. Be sure it
operates efficiently or that the cash flow will support the bill. Get a heating and air-conditioning
contractor you trust to do the evaluation for you.
These are the areas in which you could have a major expense if there is a problem. In most cases, roofs
and plumbing and heating units need major repairs or replacement only every 20 to 25 years, so problems
with them are the exception, not the rule, but it’s always good to check. When you do see a major problem,
don’t automatically rule out the property. If you can cover the repairs and still make money, the property is
a good investment. If you can’t, it isn’t. The whole process is just that simple.
You might want to hire a professional inspector in the beginning to confirm your opinion, but even-
tually you’ll get to the point where you can accurately evaluate a property on your own.
CALCULATING RETURNS
There is only one hard, fast rule about when to buy and when not to buy: If you will lose money,
don’t buy. And you can figure out just how profitable a property might be with basic, elementary
school arithmetic. To evaluate a property’s profitability, you need to look at four areas.
Appreciation
This is the amount your property increases in value. There are two types of appreciation: natural,
which is the amount the market goes up; and forced, which is adding value with improvements for a
higher and better use. During periods of moderate growth, natural appreciation usually ranges be-
tween 5 and 10 percent annually; in high-growth cycles, it could be well over 10 percent, and some-
times as much as 20 percent; in low- or no-growth cycles, the value may remain the same or increase
only by 1 or 2 percent.
To find out the current rate of natural market appreciation, call a couple of real estate agents. It’s
their job to know these things, but it’s also always wise to check with more than one to be sure you’re
getting an accurate picture. Forced appreciation is the area through which the bigger and more short-
term profits are usually made. Most real estate will appreciate naturally to a small degree if you do
absolutely nothing; if you put a little money and effort into the right property, you can make signifi-
cant gains.
Equity Buildup
A portion of each mortgage payment you make (which the tenants actually pay) is applied to reduc-
ing the principal balance of the mortgage. When rents are paying the mortgage, you can consider the
equity buildup as part of your overall profit.
Tax Shelter
Real estate investing is a business, and you are therefore entitled to take a variety of business-related
deductions on your income tax. Often these deductions will offset income earned from another
source and reduce your overall tax liability. The deductions you can take by owning investment
property include depreciation, interest (the interest portion of your mortgage payments), mainte-
nance, and any other expenses related to managing your property, such as gas or car expenses for
driving to and from the property, cleaning supplies, bookkeeping supplies, forms, and other adminis-
trative materials. Though we know that real estate typically goes up in value, the IRS will allow you
to take a tax deduction for depreciation based on wear and tear on the building (not the land). The
formula for calculating investment-property depreciation can change with changes in the tax laws, so
check with your accountant.
Return On Investment
Now, let’s look at how you use these areas of profitability to determine the return on your investment
(ROI). Calculate your ROI by dividing your profit by the amount of cash it took you to achieve that profit.
Your first-year ROI is the net profit divided by the cash out of pocket it took for you to buy the
property, which is $7,239 divided by $3,700, or 196 percent return on investment.
Appreciation
If you know your market, you will be able to estimate how much specific improvements will increase
the value of your property. Appreciation turns into a cash profit when you sell or refinance.
Appreciation ROI on this property was 1,486 percent (the amount of appreciation divided by the
investment, or $55,000 divided by $3,700). In this example, we used forced appreciation only that is;
we forced the value of the property up by improving it. When adding in natural market appreciation,
contact a real estate agent for the figure that applies in your area.
Equity buildup ROI is 14 percent (the amount of equity divided by the investment, or $500 divided
by $3,700).
Tax Shelter
With an investment in real estate, most of the time your expenses will offset most, if not all, of your
income for tax purposes. You will make additional income gains by deducting depreciation and
letting that offset the taxes on income from other sources. How much of a tax shelter you will receive
depends on your tax bracket and sources of income. Generally, you can count on a 5 to 15 percent
ROI from a tax shelter.
Now let’s go back and total up the first-year ROI from the $3,700 we used to buy this building:
*Average estimate
And this doesn’t even consider the money Russ made later by refinancing the building on the in-
creased appraised value. Is it any wonder so many great fortunes have been built through real estate?
On any investment, we look at the first-year anticipated net profit, and if that doesn’t give us at least
a 20 to 30 percent return on our investment, we usually don’t go any further. The exception would be
if there were a tremendous upside to the building something we know would give us a greater return
in the future. It might be that the building has a lot of vacancies we know we can fill, or that nearby
property-use trends are changing and we can benefit from that. Don’t put anything in concrete; be
flexible and use logic and reason to make a good deal.
The training takes you step-by-step through the mechanics of a real estate transaction. It covers
everything from writing a contract that protects your interests and limits your liabilities to creative
financing strategies and much, much more.
Then, once you’ve mastered the basics, you can attend our advanced training specializing in such
topics as wholesale buying, foreclosures, purchase options and much more.
REAL ESTATE
FINANCING GUIDE
Financing is one of the most intricate and important parts of successful investing. It is both an ongo-
ing and ever changing facet of business. After a while, it becomes routine and somewhat trying.
Most of the real estate deals that we make today are prospected, located, negotiated, signed on both
ends and then held up because of financing. It is important for you to understand that the big money
deals are much easier to finance.
Using this process, he established himself with local bankers as trustworthy and reliable, so they
would feel comfortable with him when he applied for a larger loan to buy real estate. And don’t be
overly concerned about interest. If you borrow $1,000 at 10 percent, you’ll only pay $8.30 a month in
interest - a wise investment for the returns you’ll gain.
If you have $2,500, $5,000, or $10,000 in the bank, you can build tens of thousands of dollars in
accessible seed cash very quickly. Let’s assume you have $10,000. Take $5,000 to one bank and start
your signature loan line-of-credit. Then take the other $5,000 to another bank and do the same thing.
Expand to five banks each, using the same strategy and you’ll have $50,000 in cash at your disposal,
relatively quickly, any time you need it. From there, the sky is the limit with the right cash-generating
vehicle.
COMMUNITY BANKS
Stay away from the largest banks, as they tend to be impersonal and inflexible in their loan policies,
especially when dealing with smaller depositors. Community banks are almost always more aggres-
sive in trying to acquire customers, and they offer more personalized service.
This is an important step even if you have credit, and especially if you don’t. If your credit rating is
good, chances are it’s focused on the consumer side - bank credit cards, store charge accounts,
There is an abundance of ways to start setting yourself up with some seed capital. Let’s assume
you’re dead broke. You can use your charge card to get a $1,000 cash advance, or you may be able to
borrow $1,000 from your mom, dad, or whomever. Just get the $1,000 and put it in a local commu-
nity bank.
At the end of the meeting, ask for a short-term passbook loan of $1,000, which is, by happy coinci-
dence, the amount of money you have on deposit with the bank. Since this is your first meeting and
you don’t have an established relationship with the bank, the banker will probably lend you the
money but will want to put a lien on your savings account. This way the loan is 100 percent secured,
which is a very safe loan. When you repay the loan, the lien will be released.
By short-term, we mean a period of six months or a year, which is standard for a passbook/signature
loan. You can pay it back sooner, of course - and, if you follow my plan, you probably will. “Pass-
book loan” is a generic term, and different banks may have different names for this type of loan, but
any experienced banker will understand what you mean. You won’t make installment payments on
this loan; you’ll make scheduled interest payments once or twice a year, and pay the amount of the
loan in full at the end of the term.
Chances are the banker will want to know why you want the loan. Your answer could be that you want to
consolidate some bills, pay off a charge card, or something of that nature. There’s an endless list of reasons
why someone would want a short-term loan. Explain that you have a commission check, tax refund, or
family gift due in the next 60 days, and you’ll be using those funds to repay the loan.
Will the banker wonder why you don’t just use your savings? Probably not, because borrowing
against savings is a common and smart thing to do. If the subject comes up, point out that you want
to keep your savings safely in the bank, earning interest, and that it’s a lot easier to repay a loan than
it is to replace spent savings. That’s just a fact of human nature, and an experienced banker will
understand, and probably like your reasoning.
LOAN PROCEEDS
Once you’ve received the proceeds of your passbook loan, take that $1,000 to another community
bank, open another savings account with it, and go through the same procedure. Then use the money
from the second loan to pay back your first passbook loan early. Give the first banker a call, tell him
Then go back in, with an appointment, and ask for another loan. The second or third time you do
this, the banker usually will not put a lien on your savings account. That means you’ve gotten a
signature loan, which is an unsecured loan guaranteed only by your signature. But even though your
savings account may not have a lien on it, leave the money where it is. Don’t shake up the banker by
pulling your money out. Use your loan money to pay back the passbook loan at the second bank.
Then, as you’ve already done, call the second banker, thank him for the excellent service, wait a few
weeks, and apply for a signature loan at that bank also.
LINE OF CREDIT
Now, though you have not bought a business or property or made any money, you have accomplished
something significant. You have established a line-of-credit at two banks where you can sign for
$1,000 (or more) at each, for a total of $2,000 any time you need it, without having to come up with
collateral. After you’ve established a few $1,000 lines-of-credit, you can begin building them to
$2,500, then $5,000, then $10,000, and on up.
It’s possible you may have to do several guaranteed loans before you get the signature loan, depend-
ing on your overall financial status and the bank’s policies. That’s okay, because the cost to you is a
little bit of time and a very nominal amount of interest; the benefits are that you’ve begun laying the
foundation of your wealth.
After you’ve paid back both signature loans, take $500 from each savings account, go to a third
bank, and repeat the entire procedure. When Russ did this the first time, he went to five different
banks, deposited and then borrowed $1,000 from each of them. After he was finished, he had a
$5,000 line-of-credit - money available to him on his signature alone.
UNSECURED CREDIT
If you’re thinking that you couldn’t get an unsecured signature loan, think again. Credit cards are
essentially unsecured loans, and if you have one in your wallet, you have access to almost instant
cash up to your credit limit. If you can get unsecured money from one source, why shouldn’t you be
able to get it from another?
After Russ had successfully negotiated and paid back two or three passbook/signature loans, he
began receiving offers for more lines-of-credit from other banks. You’ve probably gotten plenty of
these, too: a direct-mail marketing promotion that tells you you’ve been pre-approved for a credit
card, a loan, or a line-of-credit of $1,000, $5,000, or more, and all you have to do is sign the applica-
tion to open your account. He received one that was a book of checks; when he wrote a check, he
was actually writing myself a loan.
You may not realize how valuable even small lines of signature credit can be. Most people see them-
selves spending their borrowed money on consumer items, thereby building debt, and they feel quite
noble when they decline an offer for more credit. But as you start to change your relationship with
money, you’ll see that you can use these borrowed monies to build wealth.
Let’s assume you have to start with a secured credit card. First of all, a secured credit card means you send
the credit card company or bank $250 to $500. They issue you a credit card with that limit. Actually it’s
almost the same as the passbook/signature loan, just a different form of loan. Anyway, as you use the card
and make your payments on time, the Credit Card Company or bank will report your successful payments
to the credit bureau. This good credit will start to show up on your credit report.
This is the start to repairing your credit and building towards bigger credit lines. Let’s say you build a
little credit and use the funds to buy an inexpensive, fixer-upper property with owner financing. Now
when you do your financial statement, you’ll be able to show a credit card and a house that you’ve
been paying on successfully. This is how you begin to build from nothing or less than nothing. .
We agree and disagree. If one is sitting on tens of thousands of dollars in equity and can tap this
source for seed capital, they should consider it. The equity is not making you any money sitting in
the house. Why not put it to use and leverage it into sound moneymaking investments that can
catapult your net worth and cash flow?
Russ and his wife used the equity in their first home to get started. Without that, they had little or no
money to start with. They’ve used the equities in several of their homes over the years when needed.
Once you are making some good money and have your assets building, you should consider paying
the home down. That would be smart business and a good decision.
Guess what? They buy real estate; invest in mortgages and other securities and assets! Last time we
looked, several of the biggest insurance companies (we won’t mention names, but they are household
names) had real estate portfolios averaging some 5.6 billion dollars, each. The insurance companies
are getting your money cheap. Then they’re investing it in real estate! This is what you should be
doing! Consumers are such saps. It’s ridiculous. But here’s your chance to fight back, take control
and win.
DISCOUNT MORTGAGE
If you own a home that has long-term seller financing, try approaching the seller for a discount. For
example, let’s assume you bought a house or rental property for $100,000. You put up a $10,000
down payment and the seller is carrying the financing for 25 years at eight percent. If you’ve owned
the property for a year or more, it’s possible (in many cases) that the seller’s circumstances have
changed. The seller may have been “motivated” to sell and agreed to hold the financing for 25 years,
but they now may want or like to get the cash sooner.
You owe the seller approximately $90,000. You’re making monthly payments now and for the next 25
years. The seller is locked into these terms. Suppose you approach the seller with this proposal: “Mr.
Seller, I owe you $90,000 and I’ll be making the payments to you for the next 25 years. How would
you like to get some or all of your cash within the next month or so, so you don’t have to wait the 25
years to get it?”
Many times sellers will jump at this type of offer. Remember now, you are giving the seller a bonus
by paying him off. Contractually, you don’t have to do this; therefore, there should be some consider-
ation to you for giving the seller this bonus. Customarily, your consideration would be a discount on
what you owe.
Typically, we would start at least 25 percent off what’s owed. Sellers will obviously want to negotiate
in some cases, so you must be prepared with the least amount of discount you can live with. If he
goes with 25 percent, you’d have $90,000 less 25 percent, or a $22,500 discount. If the seller agreed,
you’d have to come up with $67,500 and you’d be paid in full.
Just for having a little bit of knowledge, you could make $22,500 for a day’s work. Did you need an
MBA for that? Did you need to be born wealthy or lucky? Of course not. You need some knowledge,
some ideas, and a little action.
Now, of course, your question is where do you get the $67,500 to pay the seller off. Simple - you go
to several of the banks you’ve established rapport with and ask for a $67,500 loan. The property is
Then consider, when you’re explaining the need for the loan, that you are getting a $22,500 discount
and reducing your debt from $90,000 to $67,500. The bank is going to think you’re a genius, trust
me. We’ve negotiated up to 30% discounts, so it is a realistic technique and will work.
Your banker will love this sound business reason and logic for the loan. These are the types of loans
banks love and the kinds of service they’re in business to provide. Don’t be surprised if, when you
ask for $5,000, the banker actually asks you if you think that’s enough. If you’re conservative with
your request, they’ll usually offer more. Surprise, surprise!
PARTNERS
Don’t overlook this hidden little gold mine. Short-term partners can help you grow much quicker.
The concept for finding them and splitting the profits is simple. You’re the pro. You find the deals,
you do all the work in finding, negotiating, buying and fixing (if necessary) the property. The partner
puts up all the cash and you split the profits up to 50/50.
When Russ was just getting started, he was having trouble getting loans from banks and he was low on
cash. He found a six-unit building that was bargain priced. The seller was willing to take a pretty low
down payment and he was willing to hold all the financing. This was a perfect scenario, especially since
the property had a hefty positive, monthly cash flow. The only problem was that he did not have enough
cash to cover the down payment and the fix-up costs (fix-up was approximately $20,000). Also at this
point, he could not borrow any more money from the bank. So there he was, stopped from proceeding any
further toward his goal of financial independence. This will probably happen to you, too, sooner or later.
Remember this, there’s always a way to keep it going. You just need to keep feeding your mind with new
books, tapes, workshops and any other means that come along.
Here’s what Russ did. He approached the seller, since the seller was short on cash and didn’t have
any immediate buyers. Russ was totally truthful with him. He explained his goals to him and showed
the seller his other properties. Then Russ found out the seller’s needs. His job was being transferred
and he had to move. He didn’t want to leave the property in the hands of a property manager - he
Why not become partners on the property? Russ proposed that the seller sell the property to a part-
nership that the two of them would form. They would buy at the seller’s price and terms and split the
down payment and each pay half. (The seller just reduced the amount of the down payment by half,
so he actually came up with no cash himself.) Their new partnership would then have a mortgage
payable to the seller’s wife and the payments would be made to her.
The seller and Russ together (with the seller’s good credit) would go to the bank and borrow the fix-
up money. Now the seller would be the stronger qualifier, but Russ would get credit as a borrower
who’s now qualifying for more loans, and paying them successfully. They agreed to borrow $25,000,
even though the fix-up costs were only about $20,000. They each put $2,500 cash in their pockets.
(So Russ ended up with none of his money in the deal and now owned 50 percent of it.) His end of
the partnership was to oversee the entire fix up, and handle the management of the property. He
would be paid 10 percent of the gross rents off the top for managing ($240 per month). The partner-
ship would then would pay all of the building expenses from the rents and split the profits 50/50.
This was a great deal for Russ and, boy, what a motivating catalyst. Russ solved his no-money prob-
lem, saw that this could continue to work, and it just made his confidence and belief in himself grow
a hundred fold. It was a great deal for his new partner, too. He made some money by selling the
building, and then made another profit as 50 percent owner of the new partnership when he sold. He
was able to move with the peace of mind that the property was in good hands. That’s a great WIN-
WIN deal.
Above is one example on how partners can be useful. It is also a good example of the creative use of
a partner. Other ways to find partners might be through the use of simple, three-line classified ads in
your local newspaper. You might run an ad that says:
Money partner wanted.
Secured by real estate plus 50%.
Call 951-8100.
We’ve used real estate agents as partners, too. Let’s say you want to buy a property and a “scrap” real
estate agent lists it. If it’s a $200,000 property, the commission to the real estate agent could be
anywhere from $14,000 to $20,000. Remember that the seller is the one who pays the commission.
We’ve approached real estate agents many times on good deals and proposed that, if we buy the
property, they kick in their commission as the down payment and we’ll give them up to a 50 percent
ownership and split of profits. That’s found money for them and us (or you). If the real estate agent
doesn’t sell the building, he makes nothing. Here’s a chance for the real estate agent to get found
money and turn it into long-term profits. I may also (as part of the inducement) tell the real estate
agent that, when we sell, we’ll let him list the property, handle the sale, and let him get another
commission on the re-sale.
There are many creative ways to use partners. Keep an open mind and an open ear for any and
all possibilities.
Special Report Seven: Real Estate Financing Guide 7 - 7
KEYS TO CREATIVE REAL ESTATE FINANCING
Our KEYS TO CREATIVE REAL ESTATE FINANCING advanced training will open the door to
huge cash flows and profits.
PROPERTY TAXES
Property is assessed and taxed regardless of whether it is for business or personal use. Therefore, an
understanding of the taxing process will prevent your property from being overtaxed.
While the importance of the property tax as a source of revenue for individual states has greatly
diminished, it is still the primary source of revenue for local government. It is estimated that there are
65,000 different government entities, including 13,000 cities and counties that currently impose a
property tax.
ASSESSED VALUE
“Assessed Value” is the equitable assessed valuation an assessor places on each parcel of taxable real
estate within an assessment jurisdiction that is a uniform percentage of market value. ** Interna-
tional Association of Assessing Officers
SURVEYING
Recording each property was originally prescribed by the federal government. Recognizing the need
to record expansion beyond the original thirteen colonies, the federal government established the six-
mile survey system following the end of the revolutionary war. A number of standards grew from
this act. Tracts or subdivisions of properties are identified through the use of a plat map.
Within the plat, additional subdivisions could be made and identified by a number. Our block and lot
identification systems grew from that. Every property is given a property identification number that
must be properly noted in all correspondence with the assessing and taxing authorities.
A major federal influence of the 20th century is conformity in record keeping and appraising. With
the advent of federally insured loans, Federal Housing Administration (FHA), Veterans Administra-
tion (VA), and Farmers Home Administration (FHA), standardized forms began to be used, espe-
cially in the area of appraisals. The expansion of the secondary market brought further standardiza-
tion since the mortgage associations insisted on utilization of their prescribed forms for any transac-
tion in which they participated.
The original survey system also set some standards for addressing the size of property that is still
used today - the use of chain measurement and the acre:
1 chain equals 66 feet
1 chain x 10 equals an acre
1 acre 43,560 square feet
1square mile equals 640 acres
Special Report Eight: Property Taxes 8 - 1
In the assessment process, land and what is on it are assessed separately and exact measurements are
essential. Each state sets the standards upon which the appraisal process is based, including key
dates, valuation standards, method of appointment and term of the property assessor, exemptions and
tax relief, staff qualifications and operating manuals.
ASSESSING PROPERTY
The first step in the assessment process is an inspection of the property to be assessed. Most state laws
require an inspection to be made on a regular basis. However, this time frame varies state to state.
The assessor takes on-site notes of every conceivable aspect of a property. Generally, replacement or
maintenance improvements do not add to value, however, if usable or livable space is increased, then
it most certainly will. Also, energy efficiency improvements, such as storm doors and windows,
stripping and a more efficient boiler do not increase value.
Another thing to consider is the different classifications of properties. These classifications are
important because there are different ways to set value, and different methods are used in the same
jurisdictions, depending on the class of property.
COST APPROACH
The cost approach starts with the actual construction cost that it would take to duplicate the building. Then
subtract the various forms of depreciation and arrive at the figure by adding in the value of the land. There
are three ways to estimate replacement cost: the quantity survey, in place and the unit method.
The quantity survey is what a contractor would do before constructing a building. Cost of materials,
labor and overhead would all be itemized in detail. Although it is the most complete, it is the most
difficult to do and therefore, the least used.
In place is based on the same principle as the quantity survey, but the cost is estimated by the value
of components. A shingle roof costs “x” amount per square foot and the exterior walls would cost
“y” dollars a square foot to replicate.
The unit method uses either the square or cubic footage of the building and multiplies it by a known
cost factor. These factors have been developed by the construction and insurance industries. Because
of ease of use, it is the fastest and most used determinant.
Physical depreciation falls into two categories, incurable and curable. Incurable depreciation is the
normal wear and tear on the structure and is estimated in terms of life span. If a building has a life
span of 30 years and it is 10 years old, the depreciation factor would be one third. Curable deprecia-
tion takes into consideration damage to the structure that would have to be repaired. If the roof badly
needs replacement, the cost of a new roof would be deducted from the value.
Functional Depreciation is derived from obsolescence. A tiny kitchen unable to accommodate mod-
ern appliances, bathrooms without showers, or a cellar built with rocks – complete with sump pump
– that can never be finished are all things that would cause a reduction in a building’s value.
External Depreciation is usually associated with location problems - a home on a major highway, a
high school or factory next door, a hazardous waste site discovered two blocks away. These are all
factors that would reduce value.
INCOME APPROACH
The income approach, based upon the earnings of a building, is used primarily for office and large
apartment buildings. Rents and leases determine the value here, not the replacement cost. Two inner
city buildings could be almost identical, but if one rent roll is much more than the other, it will be
much more valuable, even if they are only a block apart. It is not unusual for negotiations to purchase
a building to be focused almost entirely on a multiplier of the rent roll – taking into consideration the
shape of the building, of course.
These are investment properties and to have value, they must allow the investor to recapture his
initial investment and, at the same time, generate a fair return on his/her investment. If these two
factors are not present, investors should choose to put his/her money elsewhere. Communities look to
attract investors to provide badly needed jobs and housing, and the income approach attempts to
satisfy both parties.
Always bear in mind that conditions change in areas and in properties. That’s the reason why assessors,
armed with such a model, still re-inspect on a regular basis. And this is precisely one of the reasons why
people challenge tax bills, for the model might not reflect the accurate conditions of the property, or take
into account an external factor which is starting to affect property values. It also assumes that the
assessor has in their possession a record of property that is 100 percent accurate.
Examples are school boards, water and sewer districts, fire, health, economic development, etc. In
Lee County, Florida, the county tax collector reports that there are 27 different county assessment
bills mailed each year.
PRELIMINARY BUDGET
At this point, a preliminary budget is in place. The chief executive and budget director review the
document, approving or disapproving the agencies’ requests and making changes. What typically
follows is a series of meetings with each agency head until an agreement is reached with each for
their next fiscal year budget.
EXECUTIVE BUDGET
The budget director determines the total amount needed to fund the budget, say $100 million. The
local tax collector provides an estimate of other tax revenues that they expect to receive during that
year, for example $10 million. Now, the amount required is $90 million. Next, they review all the
aid programs they might receive from the federal government, state, county, etc. – perhaps $15
The property assessor now takes the assessment roll, reduces the amount by the exemptions that are in
effect, both institutional and individual, and gives the chief executive a certified assessment roll. The
assessment roll is the total dollar value of the properties the real estate tax will be levied against. They take
the dollar number required to be raised, $75 million in our example, and figure out how much money will
be raised per $1,000 of assessed value. The mill, 1/1000 of a dollar or a tenth of a cent, measures this
amount of money. The resulting ratio or number is then multiplied against every individual assessment to
determine a preliminary or proposed tax assessment. The process is called millage.
Meanwhile, the legislative process has started. Each department’s budget is reviewed at committee
meetings and public input is called for at public hearings. The legislature puts together its version of
the budget and submits it to the chief executive for his signature. That is the law, but in reality, once
the legislature has determined what it wants, a series of negotiations take place with the chief execu-
tive and his staff. The budget submitted by the legislature, in almost every case, is one in which they
have already reached an agreement.
BUDGET ADOPTION
The chief executive signs the budget into law and the real property assessor takes the assessment
rolls, figures out the millage rate and prints out the tax roll. That roll is certified by the property
assessor and given to the tax collection official. The tax collector then sends a real estate tax bill to
every property owner or person to be notified, such as a mortgage holder or mortgage-servicing
bureau. In large jurisdictions, the bill could be a computer tape, listing all taxes due on properties for
which a mortgage-servicing bureau might be responsible.
DISCOUNTS
Fiscal years and tax collection cycles differ in most communities. For years, governments were
forced to issue tax anticipation notes (TANs) to generate revenue to cover expenses during the initial
phase of the fiscal year until sufficient revenues were raised. For example, in Lee County, Florida, its
budget year starts January 1, but the real estate taxes, its main source of revenues, is not due until
March. Government and the public naturally had to pay interest for the use of this money, adding an
additional budgetary expenditure.
To reduce this expenditure, most jurisdictions began to offer their citizens a discount if they prepaid
their taxes. Lee County, Florida offers the following tax discounts:
4% if paid in November
3% if paid in December
2% if paid in January
1% if paid in February
Actual Amount if paid in March
Most jurisdictions also offer taxpayers the additional options of paying taxes on an installment or
quarterly basis. You should become familiar with the discounts and installment plans of your juris-
diction because improperly applied discounts are a major source of errors on your tax bill.
By statute, the tax collector must conduct a tax certificate sale on or before June 1st for the preceding
year’s delinquent taxes. He must advertise the sale, including the legal description of each property in
arrears, the listed owner of the property and the amount of the certificate to be sold. The advertise-
ment must be in a local, general circulation newspaper. (In Lee County, the ad is placed for four
consecutive weeks.) The face amount of the tax certificate includes the amount of delinquent taxes,
the 3 percent interest, a 5 percent tax collection commission and the property’s proportionate share of
the advertising costs.
There is a maximum interest rate of 18 percent that someone could bid for the certificate. These certifi-
cates allow the owner two years to redeem the property by satisfying all charges, including the tax certifi-
cate holder’s interest rates. One bids in terms of the interest rate. If you were the only bidder and bid 18
percent, you won. If someone else bid 17-1/2, then to win, you would have to bid lower.
EXEMPTIONS
All states pass enabling legislation, giving its real estate taxpayer some sort of relief. It is referred to
as enabling legislation because the local legislative body must pass a bill implementing its use. While
state law restricts the type of exemptions to be given, local jurisdictions have to opt for implementa-
tion, so check to see what exemptions apply in your area.
There are three categories of exemptions: institutional, government purpose and individual.
Institutional exemptions provide relief for broad categories of properties based upon use. Religious
institutions, hospitals, cemeteries, schools, tribal lands and certain not-for-profit and charitable
institutions are the most common ones.
Government purposes exemptions are enacted to assist the government in preserving, protecting or
enhancing sections of its community. Historical sites or districts are an example of government
granting an exemption or abatement in the name of preservation. Agricultural purposes, wetlands and
forest preservation reflect a protective type of exemption. Economic development, urban renewal,
and rehabilitation are enhancement exemptions.
Individual exemptions are granted solely on the merit of the individual or individuals owning the
property. Examples are the disabled, the blind, homestead exemptions, and, by far the two most
popular, the senior citizen and veteran exemptions.
Generally, there are differences in how much relief you receive by class of exemption. Institutions
such as houses of worship are usually fully exempt from property tax. Government purpose exemp-
tions tend to be partial abatements for a stated period of time. Exemptions tied to one’s income are
commonly referred to as “circuit breakers.”
Here is a snapshot view of what the appeal process may look like in yearly or fiscal year cycle.
January to February 28 The filing period for any exemptions for which you qualify.
March to April You prepare your case.
May to July You request an informal conference.
August 15 Your proposed tax notice is mailed.
September 9 The last day an appeal can be filed (25 days from the day it was mailed).
September 14-29 The Value Adjustment Board (VAB) hears the appeal.
Last day plus 20 days The VAB must render all decisions.
October 25 The tax roll is certified by the real property assessor.
November 1 Tax bills are mailed out.
December 24 The last day to file a judicial appeal (60 days after the tax roll is certified
or within 60 days of when the VAB rendered your decision).
The second is to actually call and request an appointment with the assessor who was responsible for
the assessment on the property itself. Now, the real property assessor and his staff may or may not
be in the same office as the tax collector. In Lee County, Florida they are, but in many jurisdictions
they are separate departments.
Before you prepare for the conference, think about the dynamics of such a meeting. This is the
individual who you feel did not do their job properly, so how you approach them is important. No
one likes to be told they did a poor job.
AN ERROR
Any error entered on a record or into a computer base describing your property could make a major
difference in the actual assessment. Simply tell the assessor, “Look, I know you based your assess-
ment on my property record, but whoever filled it out originally made this error.” You then show how
and where they are wrong. They will tell you that they will take this new information under advise-
ment. Shortly thereafter, you will receive a new proposed tax bill in the mail. They have no intention
of allowing you to go further to a hearing and disclose publicly that their property card contained
wrong data.
OVER ASSESSED
This is the hardest to present at an informal meeting because they feel they have adequately done
their job. Look to see if you have been uniformly assessed, ask your market value and what the
Coefficient of Dispersion is. Talk about the overall condition of your property compared to the ones
around it. The high school they built next door will hurt the value and your property will not be
worth the same as other similar properties in your city. You might be offered a compromise here, but
it will rarely be what you are looking for. After all, you are questioning their ability. Don’t be bashful
in letting them know that you are fully prepared to go to the next step, the formal hearing. If they are
not receptive, start preparing the necessary papers for your formal hearing even before the new
proposed tax bills are mailed, since you only have twenty-five days to have your formal appeal
submitted. Make sure you end on a professional note because you will be facing this same assessor at
the formal hearing.
Remember, this is a formal hearing and relevant information not furnished, such as an unrecorded
second mortgage could put you in violation of the law. The same goes with the information you
Special Report Eight: Property Taxes 8 - 8
provide. It must be accurate to the best of your knowledge. You will receive a formal notification and
the time you will appear. You will then be called to appear by the special master. Your case will be
reviewed to make sure you submitted your case in advance of the prescribed time frame and if so,
you will be sworn in to make your case.
At this point, you are probably thinking, “Hey, that’s unfair. The assessor has five days to review my
materials and I don’t get to see his.” Most jurisdictions feel this is true and will allow you to review
and copy his file on the case before the hearing, although with some, you may have to resort to filing
an official freedom of information request to gain access.
Don’t let the setting intimidate you. Most boards of review members are elected officials who will
not want to appear as “anti-taxpayer.” In Florida, the board is composed of three elected members of
the county and two elected members of the school board. They are hearing the appeals of the people
who vote them into office and, in a close one, which way do you think they will lean? It’s human
nature. So, respect them and give them the tools so they can vote your way. It’s not the tax that’s too
high, it’s the assessment, so act accordingly.
THE DECISION
The next step is waiting for the determination. Jurisdictions are aware of the tax process timetable, so
they attempt to respond as quickly as possible. Under Florida law, the VAB has twenty days after its
last deliberation to render decisions on every appeal.
The next recourse is usually the courts, and if you still feel your case has merit, go for it. The prob-
lem here is that most people will not go to court without an attorney. Attorneys, as we know, are
expensive so, if your tax bill is $3,000 and you win a major victory, say a 1/3 reduction or $1,000, it
might barely cover your legal costs. It is primarily the commercial and large apartment complexes
that go to court and receive major tax breaks.
Every state has real property laws in their state statutes, which are available at the public library, or
in most states the state statutes are on-line. Pay special attention to the pages explaining administra-
tive and judicial review of property taxes. They are not as complicated as you may think.
Every property record in your jurisdiction is public information and in most states the information is
available on-line. However, you will most likely need a certified or true copy if you pursue the appeal
process. The fee for getting a copy in most jurisdictions is only one dollar, and it is a wise investment.
Lot 32, THE ROOKERY, a Subdivision, according to the plat thereof as recorded in Plat Book 38,
page 58, of the Public Records of Lee County, Florida. Documentary Tax Pd. $ 202.95
Redo all the math calculations, making sure they are correct (i.e. 8,000 square feet or 1/3 of an acre).
The lot might be 80 x 125 feet, but there are main-line water and sewer pipes that run through one
side, eliminating 15 feet of usable space. The assessor hadn’t considered this when he quoted as
usable 60 x 100 feet.
ARE THE PROPERTY EASEMENTS, DEED COVENANTS, AND ZONING RESTRICTIONS LISTED?
Perhaps the deed contains an easement by the electric company and they have power lines running on
the property.
This would be applicable if part of the backyard opens onto a golf course and may not be fenced off,
so it is open for communal use.
Is the lot on the corner of a commercial strip, although a local zoning ordinance restricts it to resi-
dential development?
A fast food restaurant opened next door to your duplex, high traffic roads are located nearby, the
airport runway was extended to two blocks away (big noise problem), a factory opened up two blocks
away and a high school is down the block. These are all reasons for a property appraisal lower than
normal market value.
PROPERTY IMPROVEMENTS
Remember, the property record is the official assessment of the property and any error or omission would
mean a change of the assessment. Now let’s go over the audit process for improvements to the property.
Verify the building description. Does it list the house as a two-family when it is a one-family home?
Does it list the house as two stories, when in reality it is a one-story building with an unfinished
dormer? Is it a full basement, fifty percent basement, poured concrete, cinder block, concrete slab, or
crawlspace? It is very important to check square or cubic feet estimating. Is the Livable Square
Footage Accurate? Here again, very, very important. Is the Math Accurate? Redo the calculations to
make sure the numbers are accurate. Verify the Building Composition. Has it been listed as brick
when, in reality, it is a frame house?
Verify the Roof Composition. Shingle, not tile or slate. Verify the Heating System. Does it state gas
when it is electric or oil? Is the property central air or does it have separate units? Does it have a one,
two, or three car garage? Are the interior components such as special flooring, fireplaces, etc. de-
scribed accurately?
YEAR BUILT?
Is the correct year the building was built used in depreciating the improvements?
ERRORS IN ASSESSMENT
The third phase of the audit process deals with the assessment process itself. The assessment could
be wrong, not because of any erroneous information about the property, but because it was over
assessed in relationship to other properties in your area.
Special Report Eight: Property Taxes 8 - 11
CHECK THE COEFFICIENT OF DISPERSION
The coefficient of dispersion (C.D.) is the assessed value divided by its market value that is set by the
jurisdiction. You have to inquire what the figure is for your area. Do the math for your property based
upon the assessor’s number. Is it in line with the mandated C.D. for your area? If not, your case is building.
UNIFORMITY OF ASSESSMENT
Was your property assessed uniformly with others in your community? Check the courthouse for
recorded deeds, the multiple Listing Service (MLS) at a local realtor’s office or data at the assessor’s
office itself for fifteen recent sales of properties similar to yours. Take what they were assessed at,
divide by the sales price and get the C.D. for each. Add up the fifteen percentages and divide that
number by fifteen and you will have an average assessment sales ratio or C.D. Is this figure in line
with the one on your property? If not, although yours might have been assessed correctly, they have
not been uniform in their assessment practices and your assessment should be lower.
PURCHASE PRICE
Another way to challenge the assessment process is if the property was recently purchased and the
purchase price was lower than the value set by the assessor. You have to show that it was a hands-off
transaction and that the seller was not distressed and sold at a much lower price than value. If it sold
for a much lower figure because the property was distressed and in need of repair, then document the
repairs and their cost and make that your case for appeal.
Compare your assessor’s value determination to the asking price of similar homes in your area using
the local newspaper and/or the MLS. Most will agree that the asking price is always a little inflated
in relationship to the value. If you find them to be similar, then you again have a good case to argue
that you have been unfairly assessed.
COMPARABLES
The next approach is obtaining actual comparables for the property. The closer to your property the
comparables are, the better case you will have. Most experts in the field will tell you to get a mini-
mum of three comparables of identical homes with lower assessed value than yours. We agree, but
also look for three more properties with similar assessments that are clearly more valuable than
yours. This little extra touch really adds to the contrast and strengthens your case substantially.
BURDEN OF PROOF
Remember, when disputing the assessment on your property, the burden of proof is on you, the
contester. The assessor is deemed to be correct.
Alabama uses a classification system with the market-value approach; and, the taxes are considered
ad valorem (according to value). It provides exemptions for homesteads, senior citizens, the disabled
and a limited veteran exemption.
ALASKA
Dept of Community & Business Development, 550 W. 7th Ave., Ste 500, Anchorage, AK 99501
907-465-2280; www.dced.state.ak.us/
The assessment responsibilities lie with the municipalities (boroughs) to assess property at its full
and true value using the market value approach. However, not all municipalities levy property taxes.
There are also exemptions provided for the senior citizen and disabled veterans and localities may
provide a substantial homestead exemption.
ARIZONA
Department of Revenue, Taxpayer Information, P.O. Box 29086, Phoenix, AZ 85038
602-542-5221; www.revenue.state.az.us/
Arizona uses a fairly complicated classification system. County assessors use either the replacement
cost less depreciation method or sales analysis; however, limits are placed on the percentage the
assessment can go up in any given year. They also have exemptions for veterans, the disabled and
seniors who have lost their spouse.
ARKANSAS
Assessment Coordination Department, 1614 West Third Street, Little Rock, AR 72201
501-324-9240; www.accessarkansas.org/dfa/
Arkansas uses the coefficient of dispersion method for assessing properties by applying a percentage
to the “true market value” of the property. The taxes are considered ad valorem (according to value),
collected by county government, and provide limited exemptions for disabled veterans and low-
income seniors. Arkansas has a reputation as difficult to appeal.
CALIFORNIA
State Board of Equalization, PO Box 942879, Sacramento, CA 94279-0090
800-400-7115; www.boe.ca.gov/
California is a full-assessment state using the market value approach at the county level, but limits
the amount an assessment can go up in any one year. Exemptions include homestead, intangible
personal property, low-value, and veteran exemptions as well as others. California has an appeals
process in place.
COLORADO
Dept of Local Affairs, Div of Property Taxation, 1313 Sherman Street, Room 519,
Denver, CO 80203
303-866-2371; www.dola.state.co.us/
Special Report Eight: Property Taxes 8 - 13
Colorado uses a limited classification with a market-value approach; and, the assessment responsibil-
ity is at the county level. Exemptions are provided for the disabled and senior citizens. It also has an
appeals process to protest the amount of the property value.
CONNECTICUT
Office of Policy and Management, 450 Capitol Avenue, Hartford, CT 06106-1308
860-418-6200; www.opm.state.ct.us/
Connecticut uses the market-value approach with a coefficient of dispersion. It provides exemptions
on a limited basis for the disabled, veterans and senior citizens and allows for a cap on certain senior
citizen property taxes. It also allows its municipalities (townships) to opt for additional disabled
veteran, senior citizen, homestead, and environmental exemptions.
DELAWARE
Division of Revenue, Economic Development Office, Carvel State Office Building, 820 N. French
Street, Wilmington, DE 19801
302-571-3302; www.state.de.us/revenue
Delaware is a full assessment state using the market value approach at the county level. The indi-
vidual county also dictates the type and amount of exemptions allowed. For example, Sussex County
has exemptions for qualifying disabled and senior citizens as well as a senior citizen school property
tax credit and a tax subsidy filing. An appeals process is in place.
FLORIDA
Dept of Revenue, Tax Information Svcs, 1379 Blountstown Highway, Tallahassee, FL 32304-2716
850-488-6800; www.myflorida.com/dor/property
Florida is a full assessment state using the market value approach; and, provides exemptions for
homestead, senior citizens, disabled veterans, blind persons, the disabled and widow or widower.
County government is responsible for the assessment process and taxes are considered ad valorem
(according to value). An appeals process is in place.
GEORGIA
Dept of Revenue, Property Tax Division, 4245 International Pkwy, Suite A, Hapeville, GA 30354
404-968-0707; www2.state.ga.us/departments/dor/ptd/index.html
Georgia uses the market value approach with a coefficient of dispersion; and, property is assessed at
the county level. It provides exemptions for homestead, senior citizens and veterans and taxes are
considered ad valorem (according to value). An appeals process is in place.
HAWAII
Taxation Department, 830 Punchbowl Street, Honolulu, HI 96813
808-587-4242; www.state.hi.us/tax/
Hawaii is a full assessment state using the market approach. It provides homestead, senior citizens,
disabled and limited environmental exemptions. The county government is responsible for the assess-
ment process and an appeals process is in place.
Idaho is a full assessment state using the market value approach with property assessed at the
county level. It provides for homestead, farmer, disabled, senior citizen, and veteran (POW) exemp-
tions. An appeals process is in place.
ILLINOIS
Property Tax Appeal Board, Wm. G. Statton Office Building, 401 South Spring, Room 402,
Springfield, IL 62706
217-785-6067; www.state.il.us/agency/ptab/
Illinois uses a market value approach and property is assessed at the county level. (The only juris-
diction that has opted for the classification system is Cook County.) It has exemptions for home-
stead, home improvement, senior citizens, and disabled veterans; and, an appeals process is in place.
INDIANA
State Board of Tax Commissioners, 100 N. Senate Avenue, Room N-1058, Indianapolis, IN 46204
317-232-3777; www.in.gov/dlgf/
Indiana recently changed to the market value approach to assess property at the county level. It
provides exemptions for homestead, senior citizens and veterans; and, has an appeals process in
place.
IOWA
Dept of Revenue and Finance, Taxpayer Services, P.O. Box 10457, Des Moines, IA 50306-0457
515-281-3114; www.state.ia.us/
Iowa is a full assessment state using the market value approach and property is assessed at the
county or city level. It has sixteen (16) property exemptions and five (5) tax credits including
homestead, elderly and disabled, mobile home, agricultural, and family farm.
KANSAS
Department of Revenue, Division of Property Valuation, 915 SW Harrison Street, Room 400N,
Topeka, KS 66612
785-296-2365; www.ksrevenue.org/pvd/
Kansas uses the fair market approach to assess property at the county level. The state has a home-
stead property tax refund for those who are at least age 55, totally and permanently disabled or
blind, or have at least one dependent child. However, there are also five additional requirements to
qualify for the refund. An appeals process is also in place.
KENTUCKY
Revenue Cabinet, 200 Fair Oaks Lane, Frankfort, Kentucky 40620
502-564-8338; www.revenue.state.ky.us/
LOUISIANA
Tax Commission, 923 Executive Park Ave, Suite 12, P.O. Box 66788, Baton Rouge, Louisiana 70896
504-925-7830; www.louisianaassessors.org/
Louisiana has a classification system in which classes are assessed at different levels using the fair
market value approach. A standard homestead exemption is provided as well as additional improve-
ment exemptions that may be determined by the individual parishes.
MAINE
State Tax Assessor, Property Tax Division, 14 Edison Drive, Augusta, Maine 04332
207-287-2011; www.state.me.us/revenue/propertytax/
Maine is a full assessment state that uses an alternative to the fair-market approach similar to the
highest and best use concept at the township or municipality level. Exemptions are provided for
senior citizens and to veterans. An appeals process is in place.
MARYLAND
Department of Assessment and Taxation, 301 W. Preston Street, Baltimore, Maryland 21201
410-767-1184; www.dat.state.md.us/
The state’s Department of Assessments and Taxation issues assessments based on the fair-market
approach; and, then each unit of the state (state, county, and city) sets their own tax rates. Exemp-
tions are provided for the blind, disabled veterans, and homestead. An appeals process is in place.
MASSACHUSETTS
Department of Revenue, 51 Sleeper Street, Boston, Massachusetts 02205
617-887-6367; www.dor.state.ma.us/
Massachusetts employs a classification system and uses the coefficient of dispersion method with
the fair market value approach at the local level. It allows exemptions for senior citizens, the dis-
abled, blind persons and qualifying veterans. Local jurisdictions may also opt for a homestead or
environment exemption. An appeals process is in place.
MICHIGAN
State Tax Commission, Treasury Building, 4th Floor, Lansing, Michigan 48922
517-373-0500; www.michigan.gov/treasury/
Michigan classifies property and uses the coefficient of dispersion method with the fair market value
approach at the local level. It permits exemptions for blind persons, homestead, senior citizens and
veterans. An appeals process is in place.
Minnesota employs a classification system with different assessment levels per class and uses the
fair market value approach. Exemptions are granted for the disabled and senior citizens with
homestead provisions. Responsibility for the assessment process is divided between county, town
and city governments; and, an appeals process is in place.
MISSISSIPPI
State Tax Commission, Property Tax Division, 1577 Springridge Road, Raymond, MS 39154
601-923-7631; www.mstc.state.ms.us/
Mississippi uses a classification system with different levels of assessment assigned to each class.
The assessment is then based on fair market value at the county level. Exemptions are granted to
the senior citizen and disabled. An appeals process is in place.
MISSOURI
State Tax Commission, 621 E. Capitol Avenue, P.O. Box 146, Jefferson City, Missouri 65102-0146
573-751-3505; www.dor.state.mo.us/stc/
Missouri employs the classification system with different levels of assessment assigned to each
class. The assessment is then based on fair market value at the county level. A property tax credit
program is in place for senior citizens and disabled veterans; and, an appeals process is also in
place.
MONTANA
Department of Revenue, 124 N. Roberts, 3rd Floor, PO Box 5805, Helena, Montana 59604-5805
406-444-6900; www.discoveringmontana.com/revenue
Montana employs the classification system with different levels of assessment assigned to each
class. The assessment is then based on fair market value. Property is assessed at the county level;
however, the state is responsible for the assessment roll. Exemptions are provided for homestead
property and veterans; and, an appeals process is in place.
NEBRASKA
Dept of Revenue, Property Tax Division, 301 Centennial Mall S., Lincoln, Nebraska 68509-4818
402-471-2920; www.state.ne.us/
Nebraska is a full-assessment state using the fair-market-value approach at the county level. A
homestead exemption is available for senior citizens over age 65, the disabled, disabled veterans
and their widow(er); and, an appeals process is also in place.
NEVADA
Department of Taxation, 1550 E. College Parkway, Suite 115, Carson City, NV 89706
775-687-4820; http://tax.state.nv.us/
NEW HAMPSHIRE
Department of Revenue Administration, Property Appraisal Division, 45 Chenell Drive, PO Box 457
Concord, New Hampshire 03302-0457
603-271-2687; www.webster.state.nh.us/revenue/
New Hampshire is a full assessment state that uses a variation of the fair market value approach at
the municipal level. Exemptions are provided for the physically handicapped and senior citizens, and
a tax credit is available for qualifying veterans. Localities may opt to increase the exemptions.
NEW JERSEY
Department of the Treasury, Division of Taxation, 50 Barrack Street, Trenton, New Jersey 08646
609-292-6400; www.state.nj.us/treasury/taxation/
New Jersey is a full assessment state using the fair market approach at the municipal level. Exemp-
tions are in the form of tax deductions given to qualified disabled persons, veterans, senior citizens
and their surviving spouses. An appeals process is in place.
NEW MEXICO
Taxation and Revenue Dept, 1100 S. St. Francis Drive, P.O. 630, Santa Fe, New Mexico 87504-0630
505-827-0870; www.state.nm.us/tax/
New Mexico uses the coefficient of dispersion method with the fair market value approach at the
county level. Exemptions are provided for qualified low income and senior citizens; and, an appeals
process is in place.
NEW YORK
Office of Real Property Services, 16 Sheridan Avenue, Albany, New York 12210-2714
518-486-5446; www.orps.state.ny.us/
A classification system of assessment is used in Nassau County, New York City and certain other
municipalities. The rest of the state uses the full assessment method at the municipality level with
limited exemptions provided for the disabled, homestead, senior citizens, and veterans. New York
has an appeals process in place.
NORTH CAROLINA
Department of Revenue, Property Tax, P.O. Box 871, Raleigh, North Carolina 27602
919-733-7711; www.dor.state.nc.us/practitioner/property/
North Carolina is a full-assessment state using the fair market value approach at the local level.
Exemptions are granted for the disabled, senior citizens, and disabled veterans. An appeals process
is in place.
North Dakota employs the classification system using a fair market value approach at the local level.
Exemptions are available for the disabled, homestead, senior citizens and veterans. An appeals
process is in place.
OHIO
Department of Taxation, 30 E. Broad Street, Columbus, Ohio 43266-0030
614-466-5744; www.state.oh.us/tax/
Ohio uses the coefficient of dispersion method with the fair market value approach at the local level.
Exemptions are available to the disabled and senior citizen under the homestead exemption. An
appeals process is in place.
OKLAHOMA
Tax Commission, 2501 N. Lincoln Building, Oklahoma City, Oklahoma 73194
405-521-3178; www.oktax.state.ok.us/oktax/
Oklahoma uses the coefficient of dispersion method with the fair market value approach at the
county level. It offers homestead, senior citizen, and totally disabled exemptions. An appeals process
is in place.
OREGON
Department of Revenue, Property Tax Division, 955 Center Street. N.E., Salem, Oregon 97301-2555
503-378-4988; www.dor.state.or.us/
Oregon is a full assessment state using the fair market value at the county level. Veterans are given
reduced assessments; and, the disabled and senior citizens may defer paying their property taxes. An
appeals process is also in place.
PENNSYLVANIA
Department of Revenue, 4th and Walnut Streets, Harrisburg, Pennsylvania 17128
717-787-8201; www.revenue.state.pa.us/revenue/
Pennsylvania uses the coefficient of dispersion method with the fair market value approach at the
city or county level. Exemptions are allowed for the disabled, senior citizens, and veterans as well as
low income tax deferrals, when offered by the local taxing body. An appeals process is in place.
RHODE ISLAND
Division of Taxation, One Capitol Hill, Providence, Rhode Island 02908
401-277-2885; www.tax.state.ri.us/
Rhode Island is a full assessment state using the fair market value approach. Localities (townships
and municipalities) can opt for a coefficient of dispersion method. Exemptions are available for
veterans and localities may opt for exemptions for the disabled and senior citizens. An appeals
process is in place.
Special Report Eight: Property Taxes 8 - 19
SOUTH CAROLINA
Tax Commission, Property Division, 301 Gervais, P.O. Box 125, Columbia, South Carolina 29214
803-898-5000; www.sctax.org/dor/
South Carolina uses the classification system with different levels of assessment assigned to each
class using the fair market value approach at the county level. Exemptions are provided for certain
veteran classifications and the disabled. In addition, a homestead exemption is available for senior
citizens and the totally blind or disabled. An appeals process is in place.
SOUTH DAKOTA
Dept of Revenue, Division of Property Taxes, 445 East Capitol Avenue,
Pierre, South Dakota 57501
605-773-3311; www.state.sd.us/revenue/
South Dakota is a full assessment state using the fair market approach at the county level. Exemp-
tions are provided for the disabled, senior citizens and veterans. A property tax refund program is
also in place for qualifying senior and disabled citizens. An appeals process is in place.
TENNESSEE
Division of Property Assessments, 1400 James K. Polk State Office Building,
505 Deaderick Street, Nashville, Tennessee 37243-0277
615-401-7737; www.comptroller.state.tn.us/
Tennessee employs the classification system with different levels of assessment assigned to each
class using the fair market value approach at the local level. Exemptions are granted to the disabled
and senior citizens. An appeals process is in place.
TEXAS
Office of the Comptroller, Property Tax Division, 4301 W. Bank Drive, Suite 100,
Austin, Texas 78746
512-305-9999; www.cpa.state.tx.us/taxinfor/proptax/
Texas is a full assessment state using the fair market value approach at the county level. Exemp-
tions include a homestead exemption, with additional exemptions for the disabled, senior citizen,
and disabled veteran. An appeals process is also in place.
UTAH
State Tax Commission, Property Tax Division, 210 North 1950 West, Salt Lake City, Utah 84134
801-297-3600; www.tax.ex.state.ut.us/property/
Utah is a full assessment state using the fair market value approach at the county level. Exemptions
are provided for qualifying primary residences, the blind, the disabled, senior citizens and disabled
veterans. An appeals process is in place.
Vermont uses a classification system and the coefficient of dispersion method with the fair market
value approach at the local level. Exemptions are provided for qualifying veterans; and, an appeals
process is in place.
VIRGINIA
Department of Taxation, Property Tax Division, 600 East Main Street, 4th Floor, P.O. Box 47471,
Richmond, Virginia 23219
804-786-4021; www.tax.state.va.us/
Virginia is a full assessment state using the fair market approach at the local level. Exemptions are
provided for the disabled and senior citizens as well as properties that have had substantial renova-
tion. An appeals process is also in place.
WASHINGTON
Department of Revenue, General Administration Building, 11th Ave and Columbia Street, Olympia,
Washington 98504
360-570-5900; http://dor.wa.gov/
Washington is a full assessment state using the fair market value approach at the county level. Ex-
emptions are provided for the disabled and senior citizens; and, additional exemptions are given for
property improvements. Also, senior citizens that do not qualify for the exemption may be allowed to
defer the taxes. An appeals process is in place.
WEST VIRGINIA
Department of Tax and Revenue, PO Box 2389, Charleston, West Virginia 25328-2389
304-558-3333; www.state.wv.us/taxdiv/
West Virginia uses a classification system and coefficient of dispersion method with the fair market
value approach at the county level. Homestead exemptions are provided for qualifying disabled,
disabled veterans, and senior citizens. An appeals process is in place.
WISCONSIN
Department of Revenue, 2135 Rimrock Road, P.O. Box 8971, Madison, Wisconsin 53708-8971
608-266-9758; www.dor.state.wi.us/
Wisconsin is a full assessment state that uses a classification system and the fair-market-value
approach at the local level. Exemptions are provided for homestead and to qualifying veterans. An
appeals process is in place.
Washington, D.C. is a full assessment jurisdiction using the fair market approach that also utilizes
property classifications. Exemptions are provided for homestead, lower-income households, and
senior citizens. An appeals process is also in place.
FREQUENTLY ASKED
QUESTIONS
BUSINESS ENTITIES
WHAT IS A C CORP?
The name “C Corporation” refers to a legal business entity chartered by the state. To have a C Cor-
poration you must file Articles of Incorporation and pay the required state fees and taxes with the
appropriate state agency (usually, the Secretary of State).
WHAT ARE THE BENEFITS OF USING YOUR C CORPORATION FOR QUICK BUYING
AND SELLING?
The C Corporation protects you from the IRS dealer tax penalties. If someone buys and then quickly
resells property in their own name, they will be hit with some stiff tax penalties called the “dealer tax
penalties.” Some people think that there is a limit to the number of quick transactions per year before
one is classified as a dealer. This is not the case. The IRS tax code does not specify a number. So that
is one reason why it is so important for a new investor to get incorporated right away.
Another difference between an LLC and a corporation is that LLC’s do not have to distribute income
in proportion to the interest of a member. Distribution of profits in an LLC is subject to employment
tax. Unlike S Corporations, this entity allows for more than 75 shareholders and in some cases, two
or more classes of stock may be created. Overall, in an LLC, no member has personal liability and
members enjoy the flexibility it provides for ownership and business management.
Lawsuit Protection – That is when the lawsuit comes from inside your business. (A tenant slips, falls
and sues. By structuring your limited partnership with your corporation as one partner and you as the
other, stops the lawsuit from affecting you personally.
Tax savings – The limited partnership can pay for trips, computers, etc.
WHAT IS A DBA?
Many sole proprietorships operate under a DBA (Doing Business As) or fictitious name. This means
that you, John Jones, as a sole proprietor are “doing business as” Ace Contracting, your “fictitious
name”. Your governmental authority may require you to register yourself as a DBA and to publish the
Registration of a Fictitious Name in the local newspaper. In addition to the cost of the ad, this can
require a processing fee and the filing of an application with the clerk of court.
WHAT IS REDLINING?
Banks can no longer participate in the illegal practice of flagging communities as unsafe or high-risk
investments. Banks are monitored for CRA compliance.
The FDIC reviews banks and rates them according to the following four levels of compliance:
• Outstanding
• Satisfactory
• Needs Improvement
• Substantial Non-compliance
Therefore, every bank must have a folder that states its CRA objectives; a copy of the last CRA
review; and, these must be made available to customers.
On the Internet, the FDIC (www.fdic.gov under “Regulations and Examinations”) lists the banks that
are getting ready to undergo their next review. They will also tell you how banks fared on their last
exams. When searching for a CRA loan, go to a bank that had unsatisfactory marks, and you will be
well received.
WHO IS ELIGIBLE?
First-time homebuyers – anyone who has not owned their own home in the last three years, including
displaced spouses; and, low-to-moderate income bracket
H.O.M.E. – Home Ownership Made Easy funds are federal money distributed by the state. It is used
to fund down payments and/or closing costs, as determined by local advisory committees that make
recommendations to local government.
S.H.I.P. – State Housing Initiatives Partnership (Florida) are State funds given to local governments
who determine how to utilize these funds. Typically down payment and/or closing costs are subsi-
dized if you are a first time homebuyer in the low-to-moderate income category or you haven’t
owned a home in 2 years.
H.A.P. – Housing Assistance Plan is similar to H.O.M.E. and S.H.I.P. programs and is sometimes
limited to rental housing.
Second, most lenders are more concerned with how you’ve handled recent credit than what happened
years ago. Even with a bankruptcy, if you’ve not had any further bad credit and have kept your bills
paid on time since then, you may still be able to qualify for a loan after two or three years.
If you don’t have a strong credit history, then start developing good spending habits. Put yourself on
a budget; determine what are legitimate monthly expenses (rent, gas, utilities, phone). Then decide
what you can do without, or what you can do with less. Instead of eating lunch out every day, bring
your lunch to work. If you currently have the premium cable package, change to basic. Instead of the
cappuccino every morning, reward yourself only on Fridays for sticking to your budget. Changing
just a few spending habits can make a huge difference in your monthly income.
Begin now to clean up your credit report and limit your spending. In no time at all, you will have
lenders ready to make you a loan.
Studies have determined that half of all borrowers with FICO scores below 550 are more likely to be
90 days late once on their mortgage. However, it was determined that only two out of 10,000 were
delinquent with a score of 800 or more. Since then lenders have started to take a closer look at FICO
scores when making their decision to approve mortgage loans. A lender will generally not give you a
loan with a score of 530 or lower.
FICO scores are calculated using a “scorecard”. Some things that affect FICO Scores are:
• Too many credit inquiries
• Delinquencies
• Revolving credit card balances near the maximum limit
• Too many accounts opened within the last twelve months
• Short credit history
• Tax liens, judgments, or bankruptcies
• Too few revolving accounts
• Too many revolving accounts
FICO scores may affect more than whether or not you get approved. It can also affect how much
interest you pay on the loan. Other factors that influence an underwriter’s decision may be low debt-
to-income ratios, larger down payment and savings history. One of the most important things to
remember when shopping for a mortgage loan is to have as few inquiries for your credit report as
possible. Do not let each lender or mortgage broker ask for a credit report. Wait until you have
I’M PAYING TOO MUCH INTEREST ON MY CREDIT CARDS. WHAT CAN I DO?
Start to eliminate any unnecessary and burdensome credit cards, specifically the high-interest-rate
store cards — Sears, JC Penney and others at typical rates of 20% or above. Avoid or cancel gas
company cards — cards with rates that typically run as high as 24.99%. High interest VISA and
MasterCard cards using two-cycle billing methods (e.g., Discover), and any other high-interest credit
cards should be replaced with lower interest rate cards offered on a regular basis by various banking
institutions. In order to qualify for these lower-rate cards, keep in mind that you will need to have a
stellar credit rating. Otherwise, you will not qualify for the best rates and you may not qualify for
one of their credit cards at all.
If you want to avoid the fee, you can get an excellent, free overview of your credit history and credit
rating by visiting www.eloan.com. An excellent breakdown of the factors that went into evaluating
your overall score will be included. Based on this score, lenders determine your likelihood of repay-
ing loans, and this weighs heavily in deciding whether or not you will qualify for the best interest
rate credit cards.
If, after you have checked your credit reports and credit scores, you conclude that you have a high
rating, you will likely want to apply for one or two of the low rate credit cards. Simply pick the one
or two cards that best meet your needs and apply for them.
Now, lenders say they need “protection” — perhaps from themselves. The chances are high that, in
time, such cardholders might need to seek relief through bankruptcy. The profits of card issuers and
lenders are at an all-time high. They have already covered potential losses from bankruptcies by
increasing interest rates to the highest limits permitted by the individual states, many of which seem
more intent on helping the card issuers than in protecting their citizens.
Pending legislation is an attempt to slow the alarming, increasing trend of bankruptcy applications by
restricting or eliminating the consumer’s ability to totally wipe out personal debts. Instead, consum-
ers who are already under the gun would be forced to repay debts over an extended period of time,
If you file Chapter 13 bankruptcy, it can stay in your credit file for up to ten years from the day you
file your papers. However, most Chapter 13 bankruptcies stay on your credit file for no more than
seven years. That’s still a long time. Once you have fulfilled your repayment obligations, you can
take steps to improve your credit. Some Chapter 13 programs state that if you have paid off at least
75% or more of your debts, and attend money management seminars, you can apply for credit from
specified local creditors. A business, even a sole proprietorship, cannot file for Chapter 13 bank-
ruptcy in the name of that business. If a business gets into financial trouble, they generally file
Chapter 11 bankruptcy when they need help reorganizing their debts.
FINANCING
CAN I USE HARD MONEYLENDERS TO FINANCE CASH FOR A FORECLOSURE
PROPERTY?
Yes, generally hard money can be used in any purchase situation as long as the loan-to-appraised
value of the property is 65% or less.
The borrower must provide a project profile for review by the hard moneylender. The profile may be
several pages and consists of details of the borrower, the property or project, the funding require-
ments, and the exit strategy.
WHY WOULD A SELLER OFFER FINANCING IF THEY WANT TO GET RID OF THE
PROPERTY AND PUT MONEY IN THEIR POCKETS?
There are many personal reasons why sellers offer financing but these two are most often the motiva-
tion. First, the seller avoids capital gains tax on the gain portion of the proceeds of the sale. Second,
the amount that the buyer pays for the property is thousands of dollars more than if the seller had
“cashed out” in the transaction.
WHERE CAN I FIND MORE INFORMATION ON VARIOUS GRANTS AND LOANS AND
MORTGAGE INSURANCE PROGRAMS OFFERED BY THE FEDERAL GOVERNMENT?
Visit www.cfda.gov and www.hud.gov for more information.
ARE THERE ANY LIMITS TO THE AMOUNTS THAT CAN BE INSURED FOR FHA?
Yes, HUD limits amounts that may be insured. This ensures that the program serves low- and moder-
ate-income people. FHA has set limits on the dollar value of the mortgage loan. These figures vary
over time and by place, depending on the cost of living and other factors (higher limits also exist for
two- to four-family properties).
All persons who can make the monthly mortgage payments are eligible to apply. Income eligibility
requirements vary depending on your demographic area. Check with your local lending institution
for income eligibility guidelines.
Some of the eligible activities for rehabilitation include, but are not limited to:
• Structural alterations and reconstruction
• Modernization and improvements to the home’s function
• Elimination of health and safety hazards
• Changes that improve appearance and eliminate abandonment
• Reconditioning or replacing plumbing; installing a well and/or septic system
• Adding or replacing roofing, gutters, and downspouts
• Adding or replacing floors and/or floor treatments
• Major landscape work and site improvements
• Enhancing accessibility for a disabled person
• Making energy conservation improvements
Applications must be submitted to the local HUD Field Office through an FHA-approved lending
institution.
If the tenant does not honor their end of the contract, you, as the landlord, have some rights. For
example, if the tenant doesn’t live up to their end of the contract, they lose their donation, which is
very good leverage for getting you paid.
LAND TRUSTS
HOW CAN I PROTECT MY REAL ESTATE?
The land trust is the most effective form of ownership to maintain your privacy and protect your real
estate. The solution for holding title to real estate is simple: put it in a land trust and develop a legal
entity as the beneficiary. If properly setup and implemented, your name will be hidden from public
Special Report Nine: Frequently Asked Questions 9 - 12
records. To transfer real estate into a land trust there are virtually no tax consequences, nor does it
require a separate tax identification number or income tax return. You will continue to report the
property for income tax purposes, as though you still own it.
LEASE OPTION
IF I PURCHASE A PROPERTY WITH AN $85,000 LOAN, MUST I PAY OFF THE LOAN
BEFORE I CAN LEASE OPTION IT?
You can offer the property for lease option at any time. You do not have to wait until you pay off the loan.
REHABS
WHAT ARE SOME INEXPENSIVE WAYS TO IMPROVE MY PROPERTY?
There are a few ways to apply Russ Whitney’s method of “forced appreciation” on every piece of
property you own. With little out-of-pocket cash, you can increase the value of your property by
putting up a new mailbox or adding shutters. You can also replace the front door and tile the entry.
Painting the kitchen cabinets will give the kitchen a fresh look and adding a new faucet, if budget
permits, will add to the overall appeal. Next, try some new door handles and new shower curtains.
Putting up a “nice” shower curtain for around $20 will give the bathroom an inexpensive facelift.
Paint or replace the trim and switch plate covers. Refresh the landscaping around the property by
planting shrubbery – you want the property to have a nice curb appeal.
SHOULD I COLLECT ANY DEPOSITS FROM THE TENANT BEFORE I RENT THE
UNIT?
It is in your best interest to collect the last month’s rent in advance. If the tenant defaults on his rental
agreement, the deposit will help offset some of the legal costs of an eviction. A cleaning/security
deposit is collected to defray damages occurring while the tenant occupies the unit. As the landlord,
HOW DO I GET TENANTS OUT OF THE UNIT WHILE I REHAB THE PLACE?
Begin by discussing the situation with the tenant. They may voluntarily vacate, perhaps take a vaca-
tion, while you complete the inside work. Outside work can be done during the work/school day
when no one is home. Read the lease document carefully. If it’s a “boilerplate” lease, you may have a
remedy for major repairs built in.
In some states, rather than hire an attorney for eviction, you can file a small claim for non-payment
on the rent. It’s cheaper and, in many cases, faster to get to court.
If you are going to be a volume landlord, learn to do your own evictions when necessary.
TIME MANAGEMENT
FORMS
THINGS TO DO TODAY LIST
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ADDITIONAL
RESOURCES
WHITNEY EDUCATION GROUP, INC.®
BOOKS
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SOFTWARE
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intelligent.
The Agency’s small business financial assistance programs are comprised of a wide range of loan
programs, each targeted at different markets. While the SBA does offer a limited number of grant
programs, these are generally designed to expand and enhance small business technical assistance.
The SBA does not generally offer grants to start or expand small businesses.
Regional Office for New Jersey, New York, Puerto Rico, Virgin
Islands
26 Federal Plaza, Suite 3108, New York, NY 10278
212-264-1450
Rochester Branch Office, 100 State Street, Suite 410, Rochester, NY 14614
716-263-6700
New York District Office, 26 Federal Plaza, Room 31-00, New York, NY 10278
212-264-2454
Buffalo District Office, Federal Building, 111 West Huron Street, Room 1311, Buffalo, NY 14202
716-551-4301
Syracuse District Office, 401 South Salina Street, 5th Floor, Syracuse, NY 13202
(315) 471-9393
REGION III
Regional Offices for Delaware, District of Columbia, Maryland,
Pennsylvania, Virginia, and West Virginia
900 Market Street, 5th Floor, Philadelphia, PA 19107
215-580-2SBA
Philadelphia District Office, 900 Market Street, 5th Floor, Philadelphia, PA 19406
215-580-2SBA
Pittsburgh District Office, 1000 Liberty Avenue, Room 1128, Pittsburgh, PA 15222
412-395-6560
REGION IV
South Florida District Office, 100 S. Biscayne Boulevard, 7th Floor, Miami, FL 33131
305-536-5521
Springfield Branch Office, 511 W. Capitol Avenue, Suite 302, Springfield, IL 62704
217-492-4416
Cleveland District Office, 1111 Superior Avenue, Suite 630, Cleveland, OH 44114-2507
216-522-4180
REGION VI
Houston District Office, 9301 Southwest Freeway, Suite 550, Houston, TX 77074-1591
713-773-6500
San Antonio District Office, 727 East Durango, Room A-527, San Antonio, TX 78206
210-472-5900
Dallas/Fort Worth District Office, 4300 Amon Center Boulevard, Suite 114, Ft. Worth, TX 76155
817-885-6500
El Paso District Office, 10737 Gateway West, Suite 320, El Paso, TX 79935
915-633-7001
REGION VII
Cedar Rapids District Office, 215 4th Avenue, S.E., Suite 200, Cedar Rapids, IA 52401-1806
319-362-6405
Wichita District Office, 100 East English Street, Suite 510, Wichita, KS 67202
316-269-6616
St. Louis District Office, 815 Olive Street, Room 242, St. Louis, MO 63101
314-539-6600
Regional Offices for Colorado, Montana, North Dakota, South Dakota, Utah, Wyoming
721 19th Street, Suite 400, Denver, CO 80202-2599
303-844-0500
REGION IX
Los Angeles District Office, 330 North Brand Boulevard, Suite 200, Glendale, CA 91203-2304
818-552-3210
San Diego District Office, 550 West “C” Street, Suite 550, San Diego, CA 92101-3540
619-557-7250
San Francisco District Office, 455 Market Street, 6th Floor, San Francisco, CA 94105
415-744-6820
Santa Ana District Office, 200 West Santa Ana Boulevard, Suite 700, Santa Ana, CA 92701
714-550-7420
Pacific Islands
Guam Branch Office, 400 Route 8, Mongmong, GU 96927
671-472-7419
REGION X