UNIT 1

Worker (M): Good evening, maam. Welcome to the Luxe Hotel.

Guest (W): Hello.

Worker: Is this your first time in Berlin?

Guest: Yes. Im very happy to be here.

Worker: Where are you visiting from?

Guest: Im from the United States.

Worker: I see. And what brings you to Germany?

Guest: Im here on business. Im going to a conference.

 UNIT 2

PBX Operator (W): Thank you for calling the Luxe Hotel. This is

Rhonda. How may I direct your call?

Caller (M): Good morning. Im calling about an ad in the newspaper.

PBX Operator: Do you want to know about the operator job?

Caller: Thats right. I want that job. Who can I speak to about

that?

PBX Operator: You need to talk to Janie Kemp. Shes the manager

of the department.

Caller: Okay. Can you please transfer me to Ms. Kemps office?

PBX Operator: Certainly. Please hold.

Caller: Thank you. You are very helpful.

 UNIT 3

Holidaymaker 1 (M): Lets get something to eat. Im starving!

Holidaymaker 2 (W): Me, too. Where do you want to eat?

Holidaymaker 1: Theres a fast food place across the street. Its

called JTs Burger Place. What rating does the guide give it?

Holidaymaker 2: It only got one star. How about Grandmas Family

Kitchen? Its a family restaurant.

Holidaymaker 1: That sounds good. But does it serve vegetarian

food? What does the guide say?

Holidaymaker 2: It does, and its got a fourstar rating. Do you

want to go?

Holidaymaker 1: Yes. We can get fast food at home. I want to try

something different.

Holidaymaker 2: Wonderful! Lets try the local cuisine.

 UNIT 4

Travel Agent (W): Good morning, Mr. Wallace. How can I help you

today?

Client (M): Im going to Florence, Italy. Can you help me find a

place to stay?

Travel Agent: Well, there are a number of options. Whats your

budget?

Client: I dont want to spend a lot of money. What low-cost options

are available?

Travel Agent: Theres a bed and breakfast. It has a wonderful

view. Several budget hotels are also available.

Client: Whats the difference?

Travel Agent: A bed and breakfast is very cozy and romantic, but

costly. A budget hotel is comfortable. And its cheap.

Client: I see. I think Ill go with a budget hotel.

 UNIT 5

Traveler (M): Excuse me. Do you work here?

Airport Employee (W): Yes. How can I help you?

Traveler: I have a flight to Barcelona today. But Im not sure what

to do.

Airport Employee: Well, first, you have to check-in. Then, you have

to go through the security screening.

Traveler: Does the screening take a long time?

Airport Employee: Sometimes. The airport workers check all of

the passengers. They dont want to let anything dangerous on the

plane.

Traveler: Then where do I go?

Airport Employee: On your boarding pass, theres a gate number.

Your plane leaves from that departure gate. Get there before the

boarding time.
 UNIT 6

Cruise Director (M): Hello, ladies and gentleman. Welcome to the

Grande Dame. This is your cruise director. There are many
activities on the Grande Dame today. At 10 am, join us on the upper
deck for games. Then we have lunch at noon. At 2 pm, watch a
movie at the ship theater. The theater is on Deck 5. Finally, dinner
is at 6 pm. The dining room is on Deck 10. Have a wonderful day on
our cruise ship!
 UNIT 7

Kiosk attendant (W): Good evening. How may I help you?

Traveler (M): I want to catch the next train to Berlin.

Kiosk attendant: Okay. Lets check the timetable. The next train is

an overnight train.

Traveler: Are there any tickets left?

Kiosk attendant: We only have seats left. There are no more

berths available.

Traveler: Thats fine. When does it depart?

Kiosk attendant: It leaves at 9 oclock.

Traveler: Okay. Can I please have a one-way ticket?

 UNIT 8

Passenger (M): Excuse me, are you the driver?

Coach driver (W): Yes. How can I help you?

Passenger: I want to go to Marino. Does this bus go there?

Coach driver: No, this is an express route to Rome.

Passenger: So this bus doesnt make any stops at all?

Coach driver: No, it doesnt. It goes straight to Rome. But the

local route stops in Marino.

Passenger: How long does it take to arrive in Marino?

Coach driver: I dont know for sure. Theres a timetable inside the

terminal. You can found out there.

Passenger: Thanks. Ill do that.

 UNIT 9

Rental Agent (M): Good afternoon. How Can I Help You?

Customer (W): Hello. I want to rent a car. Can you help me?

Rental Agent: Certainly. We rent several different models.

Customer: Well, Im looking for something inexpensive.

Rental Agent: Take a look at our economy model. Its a great

choice for budget travelers. But the trunk is rather small.

Customer: Thats okay. I dont have much luggage. Can you tell me

about your rental requirements?

Rental Agent: Sure. You need a drivers license. And a major credit

card.
 UNIT 10

Clerk (M): Good afternoon. Is this going to be all for you?

Customer (W): Yes, thank you. How much is it?

Clerk: It comes to 12 euros. How would you like to pay?

Customer: Do you take travelers checks?

Clerk: No, Im sorry. We dont accept travelers checks.

Customer: What other methods of payment of do you accept?

Clerk: We take charge cards. And we also accept cash.

Customer: Okay. I have some cash. Here you go.

 UNIT 11

Traveler (M): Excuse me. Im looking for a bank. Can you tell me if

theres one nearby?

Worker (W): National Bank has a branch here.

Traveler: Perfect. Thats the bank I use at home. Where are their

offices?

Worker: They are in Terminal 2. But theyre closed for the day.

Theyre only open until 6 pm.

Traveler: Oh no! Where else can I get cash?

Worker: Theres an ATM over there.

Traveler: Great! Is it a National Bank ATM?

Worker: No, it's another bank's ATM. So you need to pay a service

charge to use it.

 UNIT 12

Employee (M): Welcome to Global Money Exchange. How can I help

you?

Customer (M): I need to exchange some money.

Employee: Okay. What currency do you need?

Customer: I need to convert dollars into euros. Whats the

exchange rate?

Employee: The exchange rate is 0.73 euros for every dollar.

Customer: Thats fair. Do you take a commission?

Employee: Yes. The commission is a small fee of 4 euros.

Customer: Whats your buy-back policy?

Employee: When you return home, come back here. We convert

your currency back for free. But you need to show us your receipt.
 UNIT 13

Customer (w): Excuse me. How much does this cost? It doesnt

have a price tag.

Clerk (M): The glass memento is 16 euros. Its on sale.

Customer (w): How about this postcard?

Clerk (M): Its only 3 euros.

Customer (w): Oh my! Thats too much for a postcard!

Clerk (M): Well, you can use a coupon. Then the price is only 2

euros.

Customer (w): Ill take the postcard. But I dont want the glass

memento.

Clerk (M): Okay. How would you like to pay for that?

Customer (w): I will pay with cash.

 UNIT 14

Hotel Worker (M): Good evening, Mrs. Johnson. How may I help

you?

Guest (W): I want to rent a safe deposit box. Are there any

available?

Hotel Worker (M): Actually, we provide safe deposit boxes for

free. Theres one in your room.

Guest (W): Really? I didnt see it. Where is it located?

Hotel Worker (M): You can find the safe deposit box in the closet.

Guest (W): How do I use it?

Hotel Worker (M): You place your valuables inside the box and

lock the box. Then enter a secret number.

Guest (W): That sounds easy. Thanks for your help.

 UNIT 15

Travel Agent (M): Ms. Abernathy, did you buy travel insurance?

Client (W): No, I didnt. I really dont know much about it. Whats

it for?

Travel Agent (M): Its for travel emergencies.

Client (W): What type of emergencies?

Travel Agent (M): Imagine that you are on holiday and you get

hurt. Travel insurance pays for most of your hospital bills.

Client (W): What else does travel insurance cover?

Travel Agent (M): Sometimes travelers need to go home quickly.

Travel insurance pays for the cost of emergency transportation,

too.

Client (W): That sounds helpful. Where can I buy travel insurance?
Travel Agent (M): I can give you the names of good insurance

companies.