Theme 1- Airport

Lesson 1
A: Airline Employee A Good morning T Good morning. Branch 1 - Bag Check
A T A T A

Thats fine. Just book me on that flight.

Branch 2 Flight Canceled E A E A I was on flight 860 to Los Angeles, but it was just canceled. All right. There is another flight at 9:30. But I needed to be in Rio by morning. Im sorry, but you wont be able to get to Rio until tomorrow Youve got to be kidding me. I have a 10:00 am meeting in

T: Bill Thompson

How many bags are you checking today? Just these two. This case will be a carry on. (And, did you pack these bags yourself?) Yes. Have these bags been in your possession since you packed

night. E

Rio. What am I supposed to do? A Well, you could spend the night here in Tokyo or go on to L.A. I cant believe this. There is a flight leaving for San Francisco at 6:00 am. Uhyou and stay there. Uh, well pay for all accommodations, of course. E A

them? T A T Yes. Have you accepted any packages or bags from strangers? No.

could make a connection there to Rio. Youll arrive at 9:15 with the time change. E Ill be late for my meeting, but I guess I have no choice.

Branch 2 - Itinerary Check

A T A T A T A Your final destination today is Londons Heathrow? Wait. Ive always flown into Gatwick. Perhaps it was another airline. We only fly into Heathrow, sir. Thatll be alright. Ill need to see your passport. Here you go. All right. Youre on flight 1546. That will depart out of D7.

Branch 3 Voicing your dissatisfaction

E I am very upset. You delayed my flight for 4 hours, and now Im sorry. Your airplane had mechanical problems. We regret Why didnt you just put me on one of the other flights that went you tell me you cancelled it? A

the inconvenience. E

Boarding will begin 30 minutes before departure. T A OK. Thank you. Thank you.

to Hong Kong today? A The ground crew tried to fix the problem. We were just told that I dont care what you do, I need to be in Hong Kong by the plane cant be fixed today. E

Branch 3 - Changing Seat Assignments

A Youre all set. Theyve already given you a boarding pass with a seat assignment. T I know . Could I get an aisle or window seat closer to the front of The flight is quite full. Let me check. Heres one, 21A. Can I

tomorrow. Branch 4 Problem gets resolved E A I hope so. My plane broke down, and I have to get to Sydney. Well figure something out. We could put you on another

the plane? A

airline. E A I already paid for this ticket. Oh, dont worry. You can use this ticket. Pacific Airlines has a

see your old boarding pass? T A T You bet. Thats much better. They had you seated in 43E. Glad I asked.

non-stop flight to Sydney in 25 minutes. E A Oh, fantastic. Heres your ticket. Ill call Pacific for you. You need to go to

terminal A, so youll need to hurry.

Lesson 2
A Airline Employee E Emily A How can I help you? Branch 1 Change Flights
E My flights been delayed. Im concerned that Ill miss my May I see your ticket? Oh, Im afraid you wont be able to connecting flight. A

E A

What about my luggage? Dont worry. Ill see if it can be transferred. Otherwise,

unfortunately, it will be delivered to your hotel first thing. E Well, at least Ill be in Sydney on time. Guess its better than

nothing.

make your connection in Los Angeles. E A What are my options? There was a flight at 7:00pm. You just missed that. Heres one

Lesson 3
T Bill Thompson IO Immigrations Officer
T Hi IO Hello. May I see your (travel documents) please? T Here you go.

at 9:00.

IO Thank you. How long will you be staying? T Ill be here for one week. But I am thinking about staying a

CO Could you open your briefcase, please? T Sure. I just have my laptop and some software. No, I dont. Its only demonstration software.

little longer. IO And what is the purpose of your visit?

CO (Do you intend to sell this software during your visit?) T

Branch 1 Business
T Business. IO And what kind of business are you in, Mr. Thompson. T I am a consultant.

CO Thank you. Here you go. T Thanks.

Lesson 5
CL Clerk T Bill Thompson CL Hi, can I help you? Branch 1 Changing Money
T I want to exchange this money. CL Thats $217 after deducting the exchange fee. (Do you want all small bills?) T A few larger ones would be okay. CL Thats one hundred, fifty, seventy, ninety, two hundred, ten, fifteen, sixteen, seventeen. There you go. T Thank you..

Branch 2 Conference
T Im attending a business conference. I was going to stay at the downtown Grand Plaza, but its full. IO Where will you be staying? T:

Branch 3 - Visiting Friends

T IO T Pleasure. Im just visiting some friends. May I see your itinerary and return ticket, please? Yes, here they are.

IO Your visas valid for 30 days. Heres your passport. T Thank you. Where do I go now?

Branch 2 Changing Travelers Cheques

T Yes, I need to exchange a travelers cheque. CL May I see your passport? T Here it is. Oh, Im sorry. Who should I make this out to? CL Excuse me, maam. Do you mind signing this? T CL You dont have to fill that in. (I have a stamp.) T Okay. CL Heres your money minus the service fee, heres your receipt, and heres your passport. T Have a good day.

IO You can pick up your luggage over there, and Customs is through those doors to your left. T Thank you.

Lesson 4
CO Customs officer T Bill Branch 1 Answering Questions
T Hi there. CO Hello. (Are you bringing any plants, fruits, or vegetables into the country?) T No, sir. Im not. Um, not that Im aware of. Im sorry. No.

CO (Are you transporting any live animals or animal products?) T

Branch 3 Discussing Rates

T Are your rates the same as the banks? Which is better, changing currency or travelers cheques? CL The banks rates are better, but theyre closed now. T CL (In this country, it doesnt matter. Its the same for both.) T Thanks for your help.

CO Yes or no, sir? T

CO Could you step over here, please, and uh, place your luggage on the table? T (Guess I picked the wrong time to joke around.)

Branch 4 Where Can I Exchange Money?

T Where can I go to exchange money? CL Here, at a bank, at your hotel, or some major stores. T (Are all exchange rates the same?)

Branch 2 - Checking a box

CO Uh, what do you have inside the box, sir? T Brochures and demonstration CDs.

CO Could you open the box for me, please? T Sure. I always bring these to shows. CO Thats fine. Thank you.

CL No, rates vary greatly. Try to go to a bank. Their rates are the best. T Thanks, again.

Branch 3 - Checking your garment bag

C T C T C Could you open your garment bag, please? No problem. Whats this? (Its a gift for my business associate who lives here.) Okay.

CL Uh huh.

Theme 2- Ground Transportation

Lesson 1
H Hart
H

RA Rental Agent

I have a car reserved for Hart.

Branch 4 - Checking your briefcase

RA Can I see your drivers license? Thank you. You have a compact reserved. Would you like to upgrade to a larger vehicle?

The Concorde Hotel?

TA The Concorde? (They have a free shuttle.) Go back in those doors and youll see (a panel to your right.) B Okay. TA Theres a list of hotels there. Pick up the phone and dial the number to the Concorde. B All right. TA Tell them what airline you came in on, and theyll come and get you. B How long does it take?

Branch 1 No. What about extending the rental?

H No. Thatll be fine. RA Youre reserved for 3 days. H Is it a problem if I extend another day?

RA No problem at all. You can just call us if you need the car longer. H Great. (Can you tell me how to get) downtown? RA (Sure, turn right out of the lot. After about a mile, youll see signs for the Midtown Expressway. Thatll

TA Not long at all. The shuttle will stop at that blue sign, one aisle over. B I see it. (Thanks, man.)

take you into downtown.) Branch 2 Yes. Would you like to pre-pay the gas?
H Yeah, Ill get the mid-size. RA Good choice. (Do you want to pre-pay the gas?) H How does that work?

Branch 2 Take a Taxi

T The McMillan Center. Will I have to take a taxi? TA Yes. I can get you one. T Great.

RA If you pay us for a full tank of gas now, you can return the car empty. H No thanks. I wont be using a full tank.

TA Standard fare from the airport to the Mac Center is 21 dollars. T Do you take credit cards? TA Sure. (Now that doesnt include the tip.) T Okay. Thanks for the heads-up.

RA Okay. Just make sure the car is returned full. Have a nice day.

Branch 3 Yes. Do you need insurance?

H I think I will upgrade to a full-size car if its not too much money. RA Sure. For the three days, the incremental cost is 33 dollars. H Then Ill get a full size.

Branch 3 Take a Bus

T Im going to stay at the Quality Suites. TA Are you in a hurry? T Not particularly. TA Then Id take the Super Shuttle. You wont get there fast with all the stops theyll make, but its a lot cheaper. T Okay. Can I get tickets here?

RA Okay. Would you like to purchase collision insurance that covers any damage to the car? H No. My company has insurance. But I would like a cellular

phone. RA Fine. Uh, just initial here to (decline the coverage) and sign at the Xs. Thank you for choosing AVID.

TA Sure. One way or round trip? T Round trip.

TA (Just call the number on the ticket the day before) you need to come back to the airport. T Okay, thanks.

Branch 4 Yes. How much is the drop-off charge?

H I need a minivan. No, Id like to leave it in Monroe, if thats okay. RA Will you be returning the car to this location? H

TA Sure.

RA Do you understand that there will be a $50 drop-off charge if you dont return the car to this location? H Yes, I do. Yes. And Id like a map if you have one.

Lesson 3 (no branches)

J Joe T Taxi driver L person on the street
J L J T J T J T J J T Where [can] I get a [taxi]? [At] the end of the street. Taxi! Do you want the [bags] in the trunk? Yes. Thanks. Where to? 129 Madison Street. 9 dollars. Here you go. Thank you. Have a good day.

RA Do you need directions? H

RA (Sure. Ah, you just turn left out of the lot and turn right on Madison. And take another quick right onto 101 West. And then go about 50 miles and take the Monroe exit.)

Lesson 2
T Bill Thompson TA Transportation Agent TA Hi. Wherere ya headed? Branch 1 Take a Shuttle