02/02/2017 ApowersoftPhoneManagerUserGuide

ApowersoftPhoneManagerFAQ
Apowersoft phone manager is a smartphone management tool on PC which
supports Android and iOS perfectly. Users can easily manage phone contacts,
videos, music, messages, pictures, etc. Moreover, you can take screenshot,
demonstrate screen picture in different ratios, backup and restore phone data
through it. Both the operation interface and the functional design will give users
a new experience. Here we will introduce you its main functions and operations
in details.

HowtouseApowersoftPhoneManager?
1 Install

2 Connection

3 Interface

4 Functions

1 InstallApowersoftPhoneManager

Visit Apowersoft.com or click Download button below to install it to your PC.

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2 ConnectPhonetoPC

A.ForAndroid:

You can connect your Android to your computer via USB cable or Wi-Fi.
Connection via USB requires you to open the USB debug mode, once done,
click Connect now after you connect Android to computer via the USB cable. If
you want to connect it via Wi-Fi, you should install Phone Manager App to your
phone at first. Then you can enable the connection by scanning QR code or
entering verification code.

B.ForiOS:

Connect iOS to computer

Connect your iOS to computer via USB cable. To ensure the success rate of
connection, please click the Trust button when a dialog pops up.

If connection failed, please replug your phone.

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Tips: When you open Apowersoft Phone Manager, a pop-up window will prompt
you to install a driver. Wait until the installation completes. (If you have already
installed the driver, skip this step.)

Connect iOS to Apowersoft Phone Manager via WiFi

There is good news for you: the new version of Apowersoft Phone Manager can
now connect to all Apple devices including iPhone, iPad and iPod via WiFi.
Better yet, you only need to repeat these steps below, and then you can
manage multiple devices simultaneously.

Tips: Before using this method, please make sure that your mobile device and
computer are under the same wireless network environment.

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i Open WiFi on your device>connect your device to computer via

USB>open iTunes on computer>click iPhone/iPad/iPod>check
(Sync this iPhone/iPad/iPod over WiFi and Manually manage music
and videos)>click Apply.

Tips: If this is the first time you have used iTunes to manage your device, make
sure you have checked Manually manage music and videos to avoid loss of
data. After clicking Apply button, if you see the below prompt, please click
Cancel.

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ii Close iTunes>Open Apowersoft Phone Manager>Connect your

device to Apowersoft Phone Manager via USB cable>enable Allow
WiFi connection (iOS) >click OK.

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iii Close Apowersoft Phone Manager>unplug USB cable>restart

Apowersoft Phone Manager.

After finishing the 3 steps above, only if you open WiFi on your device next time,
Apowersoft Phone Manager will connect to it automatically. If you want to
disable this WiFi connection, just uncheck Allow WiFi connection (iOS). Of
course, you can still use USB cable to connect your device to Apowersoft
Phone Manager.

Tips: If you have installed some security or antivirus software on your computer,
it will close one of the servers while clearing rubbish, which will lead to the failure
of WiFi connection.

If you failed to use wireless connection via the method above, please try to
restart your phone or tablet and then open WiFi, or you can refer to:

i Open computer>click Start>input services.msc in the search bar.

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ii Click services.msc>find Apple Mobile Device Service and Bonjour

Service, and right click the both to see whether Start, if not, click Start.

iii Right click Apple Mobile Device Service and Bonjour Service
again>click Properties>set Startup type Automatic>click Apply.

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After the operation, please reboot your computer!

Note: When you have successfully connected your iOS device to Apowersoft
Phone Manager via WiFi, it will work for WiFi connection preferentially even if you
use USB to connect again. If you want to connect via USB, please close Allow
WiFi connection (iOS) on the interface, restart Apowersoft Phone Manager and
then use USB to connect.

3 MainInterface

You may have your own understanding on the interface, but to quickly acquaint
you with it, we have sorted out into 6 parts while the details are as belows.

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a. My Phone this part displays the Brand and real-time screen of your Phone.

b. About Phone the basic information of your phone like Device Model, Battery
Power, Firmware Version, Resolution, Phone Brand and the advanced
information like Serial Number, Mac address, etc. Also, the memory of your
Phone and SD card are shown beneath the advanced information.

c. Functional icons skip to the function section quickly by clicking the

functional icon.

d. Shortcuts in this part you will find the button of Screenshot, Refresh screen,
Display in full screen.

How to fix: cant display iPhone, iPad screen?

Usually, after connecting your iOS device to Apowersoft Phone Manager via

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USB cable, you can view its screen on PC. But only in rare special cases, the
network problem may cause the failure of downloading screenshot plug-in,
which in turn leads to the failure of displaying iOS device screen.

How to solve the problem at once: iPhone 6 Plus, 6, 5s, 5C, 5, 4S, iPad Air 2,
iPad Air, iPad 4, The new iPad, iPad 2, iPad, iPad mini 3, iPad mini 2, iPad mini
screen cant be displayed?

i Make sure you have network connection, and then visit this address:
https://mb.apowersoft.com/ios/. You can download screenshot plug-in
of corresponding version by adding its number at the behind of the
address. For example: If your iPhone version is iOS 8.2, please visit this
address: https://mb.apowersoft.com/ios/8.2 to download. In this way,
you can download screenshot plug-ins for all iOS versions (from iOS 6.0
to the latest iOS 10).

The ways to check iOS device version:

Way 1: Check through the device

Go to Settings>General>About>Version.

Way 2: Check through Phone Manager

Launch Phone Manager, connect your device to it via USB, and then check
Basic information on main interface>Firmware Version.

ii Change the downloaded file extension to .zip.

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iii Open my computer, input %appdata% at the location bar and press
Enter button.

iv Paste that zip file on this page. Use USB to connect iPhone or iPad to
computer, restart Phone Manager, then you can view the devices
screen. Now you are able to use the functions of one-click screenshot
and full-screen display of phone frames on PC.

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e. Disconnect Device-
Simply click the button to disconnect your device.

f. Quick Tools in this section, you will find the functions of Backup, Restore,
Files management and Screenshot.

Tips to backup and restore:

After connecting your phone to Phone Manager successfully, you only need to
click Backup icon on its interface, choose directory, select files like contacts,
messages or apps for backup, and then click Backup now. Phone Manager will
start to backup your desired data immediately.

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If you need to retrieve files from existing backup, please click Restore icon,
choose backup folder, and then click Restore now button.

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4 FunctionalIntroduction

Music

Pictures

Videos

Contacts

Messages

Apps

Books

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Files

Music

FAQs for iOS

How to sync new iPhone with iTunes

On the Music panel, the information of songs are shown in terms of name, size,
time, artist, and album. With this function, you can add local music to your
phone, set the songs as ringtones, notifications, alarms and export music to
your PC with one click. Also, you can delete your music.

Pictures

Navigate to Picture on top menu, and then you can easily access to import, set
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as wallpaper and refresh your photos and other pictures through your PC. Just
make one single click and you can import pictures to your Phone directly from
your PC. If you have many photos, click Select all to delete or export photos to
PC.

Videos

Some users may not get used to watching video on mobile Phone due to the
small screen. With Apowersoft Phone Manager, you can view mobile videos by
exporting them to your computer. Also, you can delete and import videos by
selecting some or all of them.

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Contacts

Go to the interface of Contacts to edit or delete the contacts on your phone. It is

convenient for you to create new contact by clicking Add new contact, and text
your friends as well. If you have important contacts on computer, you can also
import them from computer to your phone and vice versa.

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FAQs for Android

FAQs for iOS

Backup iPhone contacts

Messages

Message function allows you not only to backup your messages to your
computer, but also to duplicate, delete and transmit messages. Click Add to
contact to add new contacts. Enter recipient and text to send a message, or
you can click into an existing message and reply it directly. It also supports
selecting and deleting all messages in one click. Click Refresh to synchronize all
data with your phone.

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Apps

For most smartphone users, App is the most widely used and most eager to
know part. For existing apps on your mobile, you can backup and install any of
them easily, but please be careful not to remove the system apps in case of the
collapse of the system. The Apk file from your computer can be installed to your
phone directly. You can also add apps to the App library and manage app
downloads such as start, pause or delete installations per your need. After
installation, you can delete it if you do not like. Click Google Play to find and
install all kinds of apps, or download music, movies, books to your phone.

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Books

If you are fascinated with reading, this part will be your favorite. You can import
all kinds of eBooks to your phone for spare time reading. Books in your phone
can be also exported to the PC. The name of your books as well as size, format
and date will be shown in this part.

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Tips: After importing books to iOS device, you need to reopen iBooks to read
data. (You may press the Home key twice quickly, swipe the iBookss preview
up to close the program, and then reopen it.)

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Files

Based on the file system, the phone storage consists of three categories:
internal memory, SD card memory and external SD card memory. You can
manage to import, export, delete and refresh your files stored in different
locations. Moreover, you can search the files you want by entering the file name
in the search box.

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Excellent

Rating: 4.3 / 5 (based on 31 ratings)

Postedby:ApowersoftonDecember29,2015toMobileManager

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02/02/2017 ApowersoftPhoneManagerUserGuide

Writeyourreview

Submit

Comment(37)

Prashant
2016122310:12:37
Dear,IhadFoundnothingNewinyourSoftware,KindlyAddRunningappsfromyour
SoftwareinmirrorWay.LikeWhatsappchatfromyoursoftware,PalyinganyGames
fromthissoftware,etc.etc.

0 0 1 Reply

AdaReed
2016122601:52:09
Thankyouforyourfeedback.

0 0 0 Reply

GB
2016120619:04:06
whenigotoexportpicturesfrommyiphonetheyarenotallshowingup!Whenifirst
opentheprogramitsays"769"inthe"MyPhoto"butthendropsto"6"socan'tgetthe
picsiwant

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02/02/2017 ApowersoftPhoneManagerUserGuide

0 0 0 Reply

Gopal
2016112706:03:09
Icouldnotrestoremyphonefromthebackuptakenfromapowersoftphonemanager.
Theresotreprocessisnotworking

0 0 1 Reply

AdaReed
2016112804:10:40
Hi,areyourestoringthebackupfilestothesamephone?

0 0 0 Reply

Paul
2016101814:36:31
howformatoftheexcelcolumnscontactsphoneinordertoimportitfromthisapp.thank
you.

1 0 1 Reply

AdaReed
2016102402:15:59
Sorry,Idon'tquiteunderstandyourquestion.Doyouwanttotransfercontactsfrom
PCtophoneorfromphonetoPC?

0 1 0 Reply

TakaTorimoto
2016101808:00:19
Theframerate(iOSdeviceoverUSBtoPC)isREALLYslow.AretherethingsIcando

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02/02/2017 ApowersoftPhoneManagerUserGuide

toimprovetheframerate?IexpectedittobeatleastassmoothasAirServer(which
I'vebeenusingoverWifi)

0 0 1 Reply

AdaReed
2016102402:14:28
Hi,Thankyouforyourfeedbackandsorryfortheinconvenience.Wewilltryto
improveit.Meanwhile,youcantrythebuiltiniOSRecordertodisplayyourphone
screenonPC.Youcanfinditunder"Tools"tab.Thankyou!

0 0 0 Reply

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