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    Practising Active Listening: STEP 1: Pay Careful Attention To The Other Person

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    Benico van der Westhuizen
    Active listening involves paying careful attention to the other person without judgment or preconceptions. It is important to ask open-ended questions to encourage thought and closed questions to prompt action. The speaker should be allowed to express themselves without interruption and be given feedback. During a conversation, listen for signals like transition words that indicate it is your turn to speak again. Rephrasing what the other person said demonstrates you are listening actively and confirms mutual understanding while giving them a chance to clarify.

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    Practising Active Listening: STEP 1: Pay Careful Attention To The Other Person

    Uploaded by

    Benico van der Westhuizen
    16 views1 page
    Active listening involves paying careful attention to the other person without judgment or preconceptions. It is important to ask open-ended questions to encourage thought and closed questions to prompt action. The speaker should be allowed to express themselves without interruption and be given feedback. During a conversation, listen for signals like transition words that indicate it is your turn to speak again. Rephrasing what the other person said demonstrates you are listening actively and confirms mutual understanding while giving them a chance to clarify.

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    Active Listening

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    Active listening involves paying careful attention to the other person without judgment or preconceptions. It is important to ask open-ended questions to encourage thought and closed questions to prompt action. The speaker should be allowed to express themselves without interruption and be given feedback. During a conversation, listen for signals like transition words that indicate it is your turn to speak again. Rephrasing what the other person said demonstrates you are listening actively and confirms mutual understanding while giving them a chance to clarify.

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    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    16 views1 page

    Practising Active Listening: STEP 1: Pay Careful Attention To The Other Person

    Uploaded by

    Benico van der Westhuizen
    Active listening involves paying careful attention to the other person without judgment or preconceptions. It is important to ask open-ended questions to encourage thought and closed questions to prompt action. The speaker should be allowed to express themselves without interruption and be given feedback. During a conversation, listen for signals like transition words that indicate it is your turn to speak again. Rephrasing what the other person said demonstrates you are listening actively and confirms mutual understanding while giving them a chance to clarify.

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    ACTION TIPS

    PRACTISING ACTIVE LISTENING


    STEP 1: Pay careful attention to the other person.

     e patient.
    B
    Stop wanting to control the conversation.
    Put your preconceived ideas aside and be open to what the other person has to say.

    STEP 2: Ask the right questions.


    Ask different kinds of questions:
    Use open questions to encourage people to think.
    Use closed questions to get people to act.

     se upwards-oriented questions that refer to values and aspirations.


    U
    Use downwards-oriented questions that refer to what has already been done (concrete facts).

    STEP 3: Allow people to express themselves, and give them feedback.

    Dont interrupt the person who is speaking to you.


    Avoid questioning what they say.
    Give them time to calmly frame their ideas so they can answer clearly.
    STEP 4: Identify the signals.

    Pinpoint words that give you the signal to speak again:


    - In the end
    - Finally, to sum up
    - In fact

    STEP 5: Rephrase.
    Rephrasing allows you to:
    Show the other person you are paying attention and actively taking part in the conversation.
    Confirm that youve understood what has been said.
    Reassure the other person by giving them the feeling that you understand them.
    Give them the opportunity to clarify things.
    Encourage them, where necessary, to focus on a particular point.

    The contents of this page are the property of CrossKnowledge.


    Any reproduction or representation for non-private use is strictly forbidden.

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