Mantzoukas P
Mantzoukas P
Mantzoukas P
ISBN: 978-1-60741-598-5
Editor: Caitriona D. McLaughlin, et al.
2009 Nova Science Publishers, Inc.
Chapter 8
Abstarct
Superimposed organizational demands, work overload and limited decision-making
capacities are often associated with the development of occupational stress by nurses that
eventually create a sensation of professional burnout. In the current era of evidence-based
practice, health organizations and regulatory bodies impose further demands on practicing
nurses as to implement research evidence in practice setting. Also, evidence-based
practice requires that nurses search the electronic literature as to find the best available
evidence for practice. Lastly, in accordance to the traditional view of evidence-based
practice, decisions relating to patient care are not the product of the practitioners
intellect, but the result of research findings deriving from randomized control trials that
the practicing nurses merely implement. This traditional view of evidence based practice
appears to create further organizational demands, work overload and limited decisionmaking potentials for practicing nurses that is bound to intensify the burnout feelings.
Therefore, the current chapter will conclude that the traditional view on evidence-based
practice needs to be abandoned as to avoid the perpetuation of burnout sensations in
nurses. A more radical view will be proposed that conceptualizes evidence-based practice
as an ideology of individual emancipation, where daily practice is based on the individual
nurses critical and reflexive analysis of singular situations and contexts taking into
consideration the feasibility, appropriateness, meaningfulness and effectiveness of all
types of evidence and developing a line of thought that has logical validity and
argumentative coherence. This radical view will empower individual practitioners and
enable them to undertake rational decisions based on the various types of knowledge that
they possess leading to a notion of ownership of nursing praxis and a sense of
Introduction
The concept of burnout amongst practicing nurses is a well documented phenomenon in
the nursing literature. Furthermore, a series of literature reviews and research studies have
identified a variety of underlying etiological factors that contribute to burnout sensations in
nurses. However, what appears to be missing from the relevant literature is the analysis that
links burnout and the current era of evidence based practice and how this current era of
evidence based practice can affect burnout feelings amongst nurses. The aim of the current
chapter is to provide an overview on burnout and on the underlying factors that lead to
burnout. Consequently, we will go on to develop the links between burnout and evidence
based practice as to identify potential factors of perpetuating burnout by the use of evidence
based practice and mechanisms for overcoming burnout if evidence based practice reconceptualized as to be more relevant and appropriate for nursing practice.
nursing literature defines burnout as the index of the dislocation between what people are and
what they have to do. Such a dislocation consequently is anticipated to create an erosion of
values, dignity, spirit and a haemorrhaging of oneself leading to depletion of both energy and
personal resources, leaving individuals helpless and with negative feelings (Gillespie &
Melby 2003, Laschinger & Leiter 2006).
Three different sources have been identified that potentially can create stress for nurses
and could lead to the development of burnout sensation. Firstly, the context in which nursing
occurs is usually intense and emotionally charged (McVicar, 2003;Yam & Shiu,
2003;Winwood & Lushington, 2006) typified by superimposed organizational demands, by
nurses lack of authority with limited decision-making capacities, and by aggressive and
violent behavior including both verbal and physical assaults (Sawatzky, 1996; Corley et al.,
2001; Bakker et al., 2005, Isaksson et al. 2009). Secondly, the nature of the nursing
profession that includes intimate involvement with individual situations, human suffering and
patient mortality, along with the development of interpersonal relationships and the use of
empathy as a caring and therapeutic technique, coupled with extended working hours and
physical work demands, such as lifting, carrying or moving weighty objects, or having to
walk extensive distances for extended periods with little rest (Freshwater 2002, Mann &
Cowburn 2005, Winwood & Lushington 2006, Jennings 2008b). Thirdly, the personality of
individual nurses, the reasons for entering the nursing profession and the educational
provision have been identified as potential factors for developing burnout sensation. Nurses
that suffer burnout usually display inadequate personal and social coping mechanisms,
dissonance between their personal ambitions and daily reality, along with a dissonance
between their education and their inability to implement the acquired knowledge in practice
(Kilfedder et al. 2001, Gillespie & Melby 2003, Gouva et al. 2009).
What is equally interesting and possibly of greater significance is that burnout sensation
not only creates a series of negative consequences for the individual nurse, but has as well a
negative effect on the professional and caring activities that the nurse conducts for the
patients. It is extensively reported in the literature that overexposure to stressful experiences
can induce maladaptive, dysfunctional and exhaustive behaviors diminishing nurses
confidence to practice nursing and reducing the sense of personal accomplishment, hence
inciting tempered and irritable reactions (Tavares, 1994, Gillespie & Melby 2003, Mrayyan
2006, Winwood & Lushington 2006). This can result to irrational thinking patterns leading to
cynical attitudes, destructive behaviors and detachment from work, which eventually breeds
feelings of ineffectiveness, routinization, depersonalization and lack of professional
autonomy and authority (Bonell 1999, Balvere 2001, Laschinger & Leiter 2006).
These attitudes can seriously compromise patient outcomes, patient safety, and quality
care (Jennings 2008). For instance, Laschinger and Leiter (2006) identified that burnout
played a major role in the relationship between nursing and patient outcomes. Jennings
(2008) expanded on this, by explicitly linking nurses high on state-anxiety and burnout to an
increase of medical errors by nurses. Moreover, a set of other authors correlated burnout with
inflexible practice, with difficulty of admitting error, with denial of failing to solve problems,
with detachment from patients, with increased falls and nosocomial infections, and with
proliferation of adverse events and patient mortality (Schmitz et al., 2000, Gillespie & Melby
2003, Laschinger & Leiter 2006). Also, feelings of burnout are associated with malpractice
and unethical practice, with disempowerment sensation and with lack of control over the
practice setting (Laschinger & Leiter 2006, Jennings 2008, Gouva et al. 2009)
Such practice provision, renders nursing not merely problematic but questionable and
unacceptable. Unreasonable lack of skills by the nurse, omission to perform expected duties
and caring activities or perform them below the required standard, and improper conduct in
the performance of caring activities due to carelessness or ignorance are all considered cases
of nurse malpractice (Graves-Ferrell, 2007, Brooke 2008, Keian-Weld & Garmon-Bibb
2009). Malpractice is conceptualized as a type of practice that is below the standards of care
as defined by law, regulatory nursing bodies, policies and position statements by specialty
societies, health care institutions and organizations, current nursing literature, and job
descriptions. Such practice is unacceptable and entails serious consequences such as patient
physical and/or psychological injury, financial harm to both patient and nurse, defamation of
the nurse, the hospital and the profession, and even legal persecution of the nurse (KeianWeld & Garmon-Bibb 2009).
practice (Walker 2003, Franks 2004, Mistiaen et al. 2004, Berwick 2005, Rycroft-Malone
2006).
Furthermore, the eminence attributed to evidence emerging from randomized control
trials is mirrored in the hierarchy of evidence as developed by the proponents of this initial
view of evidence based practice. At the top of the hierarchy are the findings from systematic
reviews of randomized control trials and the next level down the hierarchy are evidence from
at least one well conducted randomized control trial. The next three levels down the pyramid
are evidence from controlled research that lack randomization, research without a control
group and opinions of respected authorities. Interestingly, the last three levels are not
recommended to inform practice, thus assuming that they are not sufficient evidence to base
practice (Sackett 1993, McKenna et al. 2000, Morse 2006). The positioning of evidence
emerging from randomized control trials at the top of the hierarchical structure of evidence
and the very language used to characterize this evidence are indicative of both the validity
and significance attributed to evidence emerging from randomized control trials. Moreover,
the significance attributed to evidence emerging from randomized control trials is portrayed
in the guidelines and clinical protocols that are developed and which are based on the most
updated randomized control trials. Furthermore, the proponents of this type of evidence
based practice have developed RCT databases (such as Cochranes database), created a series
of evidence based journals that contain primarily RCT abstracts and currently are
experimenting with computerized decision supporting systems that are based on RCT reviews
(Mistiaen et al. 2004, Brocklehurst & McGuire 2005, Haynes 2005, Walker- Dilks 2005).
In a sense, it is not at all surprising that the nursing profession has rushed to adapt the
evidence based practice discourse as it resonates with nurses long-standing calls for the
development of a research based profession and actual research-based clinical information
taking precedence over traditional modes of care (Bonell 1999, Hudson et al. 2008). More
importantly, evidence based practice evangelizes increased effectiveness in practice
provision, minimization of error and standardization of practice (Rashotte & Carnevale 2004,
Parahoo 2006). Such a promise clearly counteracts the negative outcomes that relate to
nurses burnout sensations that include adverse effects on patient safety, clinical errors,
substandard nursing care and high rates of patient mortality.
Moreover, it appears that there is no reason for burnout sensation to be present if the
evidence based practice discourse is implemented. Part of the literature anticipates evidence
based practice as a prescriptive process for making decisions, which is typified by the use of a
series of predefined steps or processes that the practitioner merely follows (Mantzoukas
2008). Such an explicit decision-making mechanism can eradicate role ambiguity and role
conflict that are primary contributing factors for nurses burnout. Also, this view of evidence
suggests that clinical decision-making and problem solving derive from objective and
generalizable sources such as research findings from randomized control trials, which purport
to provide definitive, accurate, and truthful evidences enabling nurses to practice in a
predictable, objective, and standardized manner (Mantzoukas 2007). Hence, seriously
limiting clinical unpredictability, practice complexity and context specific intricacies that are
again primary sources of stress and burnout for nurses. Also, the traditional view of evidence
based practice does not require intimate patient involvement, but merely requires that nurses
can adequately search databases as to find existing evidence on treating specific patient
problems and implement that evidence, therefore removing another element that contributes
to creation of burnout (Kessenich 1997, Thompson et al. 2005). In summation, the traditional
view of evidence based practice via objectification and standardization of practice not only
secures efficient, effective and safe practice, but also eradicates clinical complexity, practice
ambiguity, role conflict and nurses intimate involvement with singular patient situations, thus
removing all those contributing factors that have been identified as responsible for developing
nursing burnout.
clinical problems that require on the spot decisions to be made. It is, therefore, virtually
impossible for practitioners to stop before every decision is to be made and retreat back to the
library to retrieve all relevant evidence emerging from randomized control trials (Rolfe 2005,
Mantzoukas 2008). Also, the limited number of experimental studies conducted by nurses
and the antitrial cultural permeating the nursing discipline further limits the numbers of
evidence deriving from randomized control trials available to clinical nurses (Cullum, 1997;
Droogan and Cullum, 1998, Mantzoukas 2009). Additionally, the notion of singular and
absolute evidence that randomized control trials evangelize cannot solve daily clinical
problems because answers and solutions for daily practice need to be constructed or
fabricated as to fit individual cases (Forbes et al. 1999, Edwards 2001, Weaver & Olson
2006). Hence, if nurses base their practice only on evidence from randomized control trials
they will be running the serious risk of being unable to deal and solve daily patient problems.
Finally, basing practice on evidence emerging from randomized control trials can make
practice appear as a cookbook activity with the restrictive effect that this has on practitioners
initiative and autonomy (McKenna et al. 2000, Lorenz et al. 2005). In fact, it is argued by
parts of the literature that the value attributed to evidence emerging from randomized control
trials is an intentional distortion by highly established researchers, nurse academics, nurses
with authoritative positions in governmental posts, economical imperatives, other professional
groups, and the epistemology of positivism (Forbes et al., 1999; Walker, 2003; Freshwater &
Rolfe, 2004; Mantzoukas, 2007). The fundamental explanation for such a distortion appears
to be the need of powerful groups, which base their status on their ability to develop, conduct,
and disseminate randomized control trials, to maintain and increase their powerful and
hegemonic positions (Rolfe, 2000; Murray et al., 2007, Mantzoukas 2007). Moreover,
evidence developed by groups far removed from the clinical environment pre-packaged in the
form of evidence-based practice guidelines has a silencing effect on practitioners intellectual
and critical voices on methodology, philosophy, theory and practice issues transforming
practitioners into mute, docile, unaccountable and without autonomy professionals
(Freshwater and Rolfe, 2004; Holmes et al., 2008; Rolfe et al., 2008).
In summation, the critique of the traditional view of evidence based practice is developed
on the dissonance that exists between the professional ideals of the nursing profession that
advocate for unique and singular patient care, and the practice requirements of evidence
based practice that strive for objective and generalisable evidence and practice. Consequently,
this dissonance is furthered by the impracticality of acquiring evidence deriving from
randomized control trials and the inappropriateness of this evidence in solving daily clinical
problems. The result of implementing evidence in practice that is both impractical and
inappropriate often leads to patient dissatisfaction and reduces patients confidence in nursing
care. Finally, the critique of the traditional view of evidence based practice concludes that the
preponderance of standardized practice as developed by individuals removed from the ward
context can lead to routinization of practice and seriously curtail nurse autonomy.
The dissonance between the ideal and the real, the depersonalization of practice, the
inability to implement learned practices in the clinical context, patient dissatisfaction and
anger for not solving their problems, routinazation of practice and lack of autonomy in the
clinical environment make up not only a critique towards the traditional view of evidence
based practice, but also constitute the foundational blocks for developing burnout sensation.
While the rhetoric of the traditional view of evidence based practice as already demonstrated
appear to be removing all those contributing factors that have been identified as responsible
for developing nursing burnout, nevertheless its actual implementation perpetuates and
further cultivates nursing burnout.
Of course this requires a different kind of practitioner and a different kind of educational
provision. In this radical conception of evidence based practice the educational system needs
to prepare nurses not with ready made knowledge prepackaged in the form of theories and
definitive evidence, but instead needs to have a developmental nature where the practitioner is
enabled to ask questions, to critically scrutinize theories and evidence for their logical
coherence, to look at practice with a questioning mode as to identify how things are, why they
are as such and imagine how they can be different. Such a questioning, critical and reflective
mode of practice allows and requires a culture of freedom. A thinking-culture where there is
no right answer or correct practice. In other words, everything is possible and anything goes
as long as it is rationally argued, logically justified and critical reflected upon.
This radical view of evidence based practice can become the means for overcoming the
burnout sensation. The practitioners that base their practice on this radical view of evidence
will not be entrapped in the dissonance between ideal and real because there is no ideal or
even real for that matter. Both the ideal and real will be a creation each time of the individual
practitioner that will be based and developed on critical reflexivity. Furthermore, such a
practitioner has a sense of ownership of his/her practice as each time the practitioner creates a
new micro-theory as to fit the specific needs of a specific patient. Even if the organizational
environment is not conducive to such practices this new type of practitioner that implements a
radical version of evidence based practice will be able to use his/her skills as to change the
conditions of the context and function as a change agent. Finally, this radical view of
evidence based practice has an emancipatory role for the nurse as it provides a sense of
freedom and autonomy in the decision making of patient care. Furthermore, such practice
allows for the constant development of practitioner as it is required that s/he constantly has to
logically justify all choices made.
Conclusion
In conclusion this chapter has summarized the detrimental effects that burnout has for
both the practitioner and the patient. Moreover, it has identified as primary contributors to
burnout sensation the dissonance between the ideal notion of nursing and the reality of daily
practice, practitioners lack of authority and limited decision-making capacity, and the
limitations of nurses professional autonomy. Furthermore, the current era of evidence based
practice further perpetuates nurses burnout sensation, since the traditional view of evidence
based practice contributes to the disillusionment of practitioners and to the delimitation of
nurse autonomy in the practice setting. The objective and generalisable evidence produced by
researchers far removed from the reality of the clinical setting, along with the alleged
catholicity of this evidence and its projection as the most effective and optimal knowledge for
patient treatment creates a greater sense of dissonance to practitioners that are educated and
cultured in caring for individuals as unique and singular beings existing in unique and
specific contexts, and require each time to develop personal knowledge and understanding of
their caring needs. Also, superimposing evidence in practice that are the result of electronic
searches in various evidence based practice databases transforms practitioners from decision
makers to mere technicians capable only of finding ready made solutions to practice
10
References
Avis, M. & Freshwater, D. (2006). Evidence for practice, epistemology, and critical reflection.
Nursing Philosophy., 7, 216-224.
Balvere, P. (2001). Professional nursing burnout and irrational thinking. Journal for Nurses in
Staff Development., 17, 264-271.
Berwick, D. M. (2005). Broadening the view of evidence-based medicine. Quality and Safe
Health Care., 14, 315-316.
Bonell, C. (1999). Evidence-based nursing: a stereotyped view of quantitative and
experimental research could work against professional autonomy and authority. Journal
of Advanced Nursing., 30, 18-23.
Borry, P., Schotsmans, P. & Dierickx, K. (2006). Evidence-based medicine and its role in
ethical decision-making. Journal of Evaluation in Clinical Practice., 12, 306-311.
Brocklehurst, P. & McGuire, W. (2005). Evidence based care. British Medical Journal., 330,
36-38.
Brooke, P. (2008). Malpractice maladies. Nursing Management, 39, 20-26.
Caplan, R. P. (1994). Stress, anxiety and depression in hospital consultants, general
practitioners and senior health service managers. British Medical Journal., 309, 12611263.
Carper, A. B. (1978). Fundamental patterns of knowing in nursing. Advances in Nursing
Science., 1, 13-23.
Critchley, S. (2001). Continental Philosophy: A Very Short Introduction. Oxford: Oxford
University Press.
Cullum, N. (1997). Identification and analysis of randomised controlled trials in nursing: a
preliminary study. Quality in Health Care., 6, 2-6.
De Simone, J. (2006). Reductionist inference-based medicine, i.e. EBM. Journal of
Evaluation in Clinical Practice., 12, 445-449.
Djulbegovic, B. (2006). Evidence and decision making. Journal of Evaluation in Clinical
Practice., 12, 257-259.
Droogan, J. & Cullum, N. (1998). Systematic reviews in nursing. International Journal of
Nursing Studies., 35, 13-22.
Duquette, A., Kerouac, S., Sandhu, B. & Beaudet, L. (1994). Factors related to nursing
burnout: a review of empirical knowledge. Issues in Mental Health Nursing., 15, 337358.
Edwards, D. S. (2001). Philosophy of Nursing: An Introduction. Basingstoke: Palgrave.
11
12
Kanste, O., Kyngas, H. & Nikkila, J. (2007). The relationship between multidimensional
leadership and burnout among nursing staff. Journal of Nursing Management., 15, 731739.
Keian-Weld, K. & Garmon-Bibb, S. (2009). Concept analysis: malpractice and modern-day
nursing practice. Nursing Forum., 1, 2-10.
Kessenich, C. R., Guyatt, G. H. & DiCenso, A. (1997). Teaching nursing students evidencebased nursing. Nurse Educator., 22, 25-29.
Kilfedder, C., Power, K. & Wells T. (2001). Burnout in psychiatric nursing. Journal of
Advanced Nursing., 34, 383-396.
Laschinger, H. & Leiter, M. (2006). The impact of nursing work environment on patient
safety outcome: the mediating role of burnout/engagement. Journal of Nursing
Administration., 36, 259-267.
Lorenz, A. K., Ryan, W. G., Morton, C. S., Chan, S. K., Wang, S. & Shekelle, G. P. (2005). A
qualitative examination of primary care providers and physician managers uses and
views of research evidence. International Journal for Quality in Health Care., 17, 409414.
Mantzoukas, S. (2007). The evidence-based practice ideologies. Nursing Philosophy., 8, 244255.
Mantzoukas, S. (2008). A review of evidence-based practice, nursing research and reflection:
leveling the hierarchy. Journal of Clinical Nursing., 17, 214-223.
Mantzoukas, S. & Jasper, M. (2008). Types of nursing knowledge used to guide care of
hospitalized patients. Journal of Advanced Nursing., 62, 318-326.
Mantzoukas, S. & Watkinson, S. (2008). Redescribing reflective practice and evidence-based
practice discourses. International Journal of Nursing Practice., 14, 129-134.
Mantzoukas, S. (2009). The research evidence published in high impact nursing journals
between 2000 and 2006: a quantitative content analysis. International Journal of Nursing
Studies., 46, 479-489.
Maslach, C. & Jackson, S. E. (1981) The measurement of experienced burnout. Journal of
Occupational Behaviour., 2, 99-113.
Maslach, C. & Jackson, S. (1982). Burnout in Health Professions: A Social Psychological
Analysis. In G. Sanders, & J. Suls (Eds.), Social Psychology of Health and Illness (79103). Hillsdale, NJ: Lawrence Erlbaum.
McKenna, H., Cutcliffe, J. & McKenna, P. (2000). Evidence-based practice: demolishing
some myths. Nursing Standards., 14, 39-42.
McVicar, A. (2003). Workplace stress in nursing: a literature review. Journal of Advanced
Nursing., 44, 633-642.
Mistiaen, P., Poot, E., Hickox, S. & Wagner, C. (2004). The evidence for nursing
interventions in the Cochrane database of systematic reviews. Nurse Researcher., 12, 7180.
Morita, T. & Shima, Y. (2004). Emotional burden of nurses in palliative sedation therapy.
Palliative Medicine., 18, 550-557.
Morse, M. J. (2006). The politics of evidence. Qualitative Health Research, 16, 395-404.
13
Murray, S., Holmes, D., Perron, A. & Rail. G. (2007). No Exit?: Intellectual Integrity Under
the Regime of Evidence and Best-Practices. Journal of Evaluation in Clinical
Practice., 13, 512-516.
Nolan, P. & Bradley, E. (2008). Evidence-based practice: implications and concerns. Journal
of Nursing Management., 16, 388-393.
Parahoo, K. (2006). Nursing Research: Principles, Process and Issues (2nd edition).
Basingstoke: Palgrave Macmillan.
Pearson, A., Wiechula, R., Court, A. & Lockwood, C. (2007). A reconsideration of what
constitutes evidence in the healthcare professions. Nursing Science Quarterly., 20, 85-88.
Rashotte, J. & Carnevale, F. A. (2004). Medical and nursing clinical decision making: a
comparative epistemological analysis. Nursing Philosophy., 5, 160-174.
Rolfe, G. (2006). Nursing Praxis and the Science of the Unique. Nursing Science Quarterly,
19, 39-43.
Rolfe, G. (2005). The deconstructing angel: nursing, reflection and evidence-based practice.
Nursing Inquiry, 12, 78-86.
Rolfe, G., Segrott, J. & Jordan, S. (2008). Tensions and contradictions in nurses perspectives
of evidence-based practice. Journal of Nursing Management, 16, 440-451.
Rycroft-Malone, J. (2006). The politics of the evidence-based practice movements. Journal of
Research in Nursing, 11, 95-108.
Sackett, D. L. (1993). Rules of evidence and clinical recommendations. Canadian Journal of
Cardiology, 9, 487-489.
Schmitz, N., Neuman, W. & Opperman, R. (2000). Stress, burnout and loss of control in
German nurses. International Journal of Nursing Studies, 37, 95-99.
Sutherland, V. J. & Cooper, C. L. (1992). Job stress, satisfaction and mental health among
general practitioners before and after introduction of new contract. British Medical
Journal, 304, 1545-1548.
Tavares, M. (1994). Burnout in AIDS care. Professional Nurse, 12, 24-27.
Thompson, C., McCaughan, D., Cullum, N., Sheldon, T. & Raynor, P. (2005). Barriers to
evidence-based practice in primary care nursing - why viewing decision-making as
context is helpful? Journal of Advanced Nursing, 52, 432-444.
Topf, M. & Dillon, E. (1988). Noise-induced stress as a predictor of burnout in critical care
nurses. Heart & Lung, 17, 567-574.
Walker, K. (2003). Why evidence-based practice now? A polemic. Nursing Inquiry, 10, 145155.
Walker-Dilks, C. (2005). Contribution of the Cochrane library to the evidence-based journals.
Evidence Based Nursing, 8, 7.
Weaver, K. & Olson, K. J. (2006). Understanding paradigms used for nursing research.
Journal of Advanced Nursing, 53, 459-469.
Winwood, P. C. & Lushington, K. (2006). Disentangling the effects of psychological and
physical work demands on sleep, recovery and maladaptive chronic stress outcomes
within a large sample of Australian nurses. Journal of Advanced Nursing, 56, 679-689.
Yam, B. M. & Shiu, A. N. Y. (2003). Perceived stress and sense of coherence among critical
care nurses in Hong Kong: a pilot study. Journal of Clinical Nursing, 12, 144-146.