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The European Tourism

IndicatorSystem
ETIS toolkit for sustainable destination management
March 2016
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ISBN 978-92-79-55249-6 doi:10.2873/982144 ET-04-16-124-EN-C

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The European Tourism

IndicatorSystem
ETIS toolkit for sustainable destination management
March 2016
The European Tourism IndicatorSystem
Introduction
The European Commission launched the European Tourism Indicator System (ETIS) in 2013 with
the aim helping destinations to monitor and measure their sustainable tourism performance, by
using a common comparable approach.
ETIS is a voluntary management tool. Its monitoring results are based on self-assessment, observations, data collection and analysis by the destinations themselves. ETIS does not set minimum
values to be achieved and it does not provide any certification.
In identifying a set of core indicators it does, however, provide destinations with the basic information they need to monitor sustainability and to manage tourism activity more effectively.
The first set of ETIS indicators was the result of several years of cooperation between the Commission and the Tourism Sustainability Group (TSG)(1) and the European Commission committed itself
with its Communication(2) Europe the worlds n.1 tourist destinations - a new political framework
for tourism in Europe, notably action 11, To develop, on the basis of Necstour(3) or EDEN(4), a system of indicators for the management of destinations.
The ETIS was based on 27 core indicators and 40 optional indicators, subdivided into four categories:
1.
2.
3.
4.
destination management,
social and cultural impact,
economic value,
environmental impact.
The feasibility and practicality of the ETIS Toolkit and the entire system at destination level was
tested through two pilot phases over a 2-year period. More than 100 destinations across Europe
implemented and tested ETIS and provided the Commission with feedback about their experience.
The Commission, with the support of a pool of experts, analysed this feedback and revised the system in 2015-2016.
The current 2016 edition of the ETIS Toolkit is the result of this revision. It provides destinations
with a fully tested system and a more realistic set of core indicators.
(1) The TSG was composed of public and private sector experts in sustainable toruism and it advised the Commisison on
the development of policies to promote a more sustainable and competitive approach towards tourism management
and development.
(2) COM(2010) 352 final.
(3) Network for Competitive and sustainable tourism regions.
(4) European Destination of Excellence.
Contents
Introduction....................................................................................................................................................................... 3
Sustainability of tourism atinternational and European level................................................................. 7
The international dimension for global sustainable development..........................................................7
European Commission initiatives supporting tourism sustainability.....................................................8
Other initiatives taken by private stakeholders.................................................................................................9
European Tourism Indicator System................................................................................................................... 10
What is the European Tourism Indicator System?........................................................................................10
Why measure and monitor sustainability indicators?.................................................................................10
What is a destination?...................................................................................................................................................10
Why implement the European Tourism Indicator System?......................................................................11
How does the European Tourism Indicator System work?........................................................................11
The Toolkit...........................................................................................................................................................................12
Part 1: The seven-step guide totheimplementation ofthe European Tourism Indicator
System.............................................................................................................................................................................. 13
Step 1: Raise awareness..............................................................................................................................................13
Step 2: Create a destination profile......................................................................................................................13
Step 3: Form a Stakeholder Working Group.....................................................................................................13
Step 4: Establish roles and responsibilities.......................................................................................................15
Step 5: Collect and record data...............................................................................................................................16
Step 6: Analyse results.................................................................................................................................................16
Step 7: Enable ongoing development and continuous improvement.................................................17
Flow chart: Seven steps to using the system..................................................................................................19
Part 2: The core and supplementary indicators............................................................................................. 20
Definition of core and supplementary indicators..........................................................................................20
Supplementary indicators...........................................................................................................................................23
Acknowledgements..................................................................................................................................................... 25
The members of the ETIS pool of experts.........................................................................................................25
European Commission ETIS Team..........................................................................................................................27
Sustainability of tourism
atinternational and European level
The tourism sectors competitiveness is closely linked to its sustainability, as the quality of tourist
destinations is strongly influenced by their natural and cultural environment and the attitudes of
the local community.
Today, sustainable development and sustainability are integral parts of the debate about how
tourism should use natural and social resources to gain economic benefits. It led to the growing
recognition that public and private tourism actors need to consider the equal distribution of maximised economic benefits, the minimisation of the sociocultural impacts on hosts and tourists as
well as the protection and the enhancement of the natural environment through tourism activities.
Globally, several world-leading organisations have put sustainable tourism on their agenda, such
as the United Nations World Tourism Organisation (UNWTO)(5) or the Global Sustainable Tourism
Council (GSTC)(6).
Similar initiatives are mirrored in Europe and developed and implemented by EU institutions, such
as the European Commission and the European Environment Agency(7), or by international organisations such as the Council of Europe through the European Institute of Cultural Routes(8).
All of these activities try to reduce the difficulty of practically applying the theoretical concept of
sustainability for a variety of stakeholders, which include the host community/destination, tourism
businesses, policymakers (mainly at the local and regional level), non-governmental organisations,
networks, clusters and tourists. In general, one of the main issues remains the complexity of the
concept of sustainable tourism. Therefore, it continues to be a contested concept.
The international dimension for global sustainable development

Two major initiatives at international level are the GSTC and the UNWTO sustainable tourism
indicators. Both aim at contributing to the objectives of the United Nations 2030 agenda for sustainable development.
The GSTC was formally constituted in 2010 as a body for establishing and managing standards for
sustainable tourism. It represents global membership, including UN agencies, leading travel companies, hotels, country tourism boards,tour operators, individuals and communities all striving to
achieve best practices in sustainable tourism. The GSTC was drawn up to identify the minimum sustainability standards that businesses, governments and other stakeholders should meet to achieve
social, environmental, cultural and economic sustainability in destinations. To date, two sets of
GSTC criteria have been developed for hotels, tour operators and destinations. The GSTC provides
services to its members through the destinations and the education and training programme. In
addition, its market access and its integrity programme verify that certification programmes comply with the GSTC criteria for sustainable tourism.
The UNWTO has been promoting the use of sustainable tourism indicators since the early 1990s.
Its guidebook on indicators of sustainable development for tourism destinations is designed to
help identify the key factors that make a destination sustainable, viable and attractive. By 2030,
the UNWTO aims to devise and implement policies to promote sustainable tourism which creates
jobs and promotes local culture and products. It also develops and implements tools to monitor
sustainable development impacts for sustainable tourism. The global mandate of UNWTO, in line
(5)
(6)
(7)
(8)
www2.unwto.org
www.gstcouncil.org
www.eea.europa.eu
www.coe.int; www.culture-routes.net
with the 10-year framework of programmes on sustainable consumption and production patterns
(10YFP)(9), is to catalyse changes in tourism operations through evidence-based decision-making,
efficiency, innovation and collaboration among stakeholders, monitoring and the adoption of a life
cycle approach for continuous improvement.
European Commission initiatives supporting tourism sustainability

The European Commission has long committed itself to promoting sustainable development of
tourism in Europe. A number of initiatives have been put in place to facilitate sound environmental,
social, cultural and economic management for businesses and destinations. These include:
the EU eco-management and audit scheme (EMAS) and the EU Ecolabel,
the Tourism and Environment Reporting Mechanism (TOUERM),
the Corporate Social Responsibility initiatives (CSR).
The EU eco-management and audit scheme
EMAS(10) is a tool developed by the Commission allowing actors in the tourism sector to improve
their environmental performance and promote the quality of their services.
This voluntary tool and certification scheme aims to help its users to achieve enhanced performance. Registered organisations also gain credibility and transparency thanks to a verification of
performance and the validation of external communication (the EMAS environmental statement)
by a third-party verifier.
The European Commission, in consultation with EU Member States and other stakeholders, has
developed sectoral reference documents (SRDs)(11). The objective of SRDs is to provide
additional guidance and inspiration to organisations aiming to improve and communicate their
performance. The SRD for the tourism sector covers best environmental management practices within organisations in the tourism sector that provide accommodation, food and beverage
services, manage tourism destinations or provide travel, accommodation or activities for tourism
(travel agents and tour operators).
The EU Ecolabel
The EU Ecolabel(12) is a voluntary label of environmental excellence of the European Union. It helps
consumers identify products and services that have a reduced environmental impact throughout
their life cycle, from the extraction of raw material through to production, use and disposal. The EU
Ecolabel is recognised throughout Europe.
The Tourism and Environment Reporting Mechanism
TOUERM(13), developed by the European Environment Agency, is based on the use of indicators.
These indicators are policy relevant, feasible and regularly updated in order to be able to reflect
both environmental impacts (baseline and threshold) and sustainability trends at a European
scale.Some of the indicators may also address specific geographical contexts, such as coastal
zones, rural areas and urban areas.Some relevant information deriving from destinations might
also be included if relevant.
(9) http://www.unep.org/10yfp/About/Whatisthe10YFP/tabid/106245/Default.aspx
(10) www.emas.eu
(11) http://susproc.jrc.ec.europa.eu/activities/emas/
(12) www.ecolabel.eu, http://ec.europa.eu/environment/ecolabel/products-groups-and-criteria.html
(13) http://www.eea.europa.eu/publications#c14=&c12=&c7=en&c11=5&b_start=0
Corporate social responsibility

In its 2011 Communication(14) on Corporate Social Responsibility, the European Commission
defined CSR as the responsibility of enterprises for their impacts on society. According to the
communication, enterprises should have a process in place that integrates social, ethical, environmental, human rights and consumer concerns in their core business.
By definition, CSR is a cross-cutting issue relevant to a variety of European policies including: enterprise and industrial policy, social affairs, employment, corporate governance and company law;
environment, consumer affairs and trade; development, external relations, human rights, justice,
home affairs, research, education and training.
Enterprises are important stakeholders in the destination and sustainable destination management
by adopting a more responsible business model, and the integration of CSR by companies plays a
strategic role. Moreover, it must be said that CSR is increasingly seen as an integral part of competitiveness and brand loyalty, since nowadays enterprises are faced with stronger pressure from
stakeholders and consumers regarding their responsibility.
Since the start of the 2000s, the European Commission has actively supported the development
of CSR(15) and the Europe 2020 strategy identified it as a contributor to inclusive growth. At the
same time, CSR maintains its voluntary nature and is seen as complementary with EU and Member States legislation.
Other initiatives taken by private stakeholders

In addition to the above, several private organisations representing the tourism industry or destinations have established monitoring tools and certification schemes in the area of sustainable
tourism.
As an example, the Network of European Regions for Sustainable and Competitive Tourism (Necstour)(16) has since 2007 been committed to implementing the 10 principles of the agenda for a
sustainable and competitive European tourism(17).
In addition, Europarc (the Federation of European protected areas) has created and disseminated
the European Charter for Sustainable Tourism in Protected Areas, a practical management tool for
ensuring that tourism contributes to a balanced economic, social and environmental development
of protected areas in Europe.
Since 1993, the European network for sustainable tourism development, Ecotrans, has been helping to make tourism more sustainable through the sharing of experience and know-how with its
members as well as through global networking, supporting and contributing to joint projects and
its DestiNet portal. DestiNet is managed by Ecotrans as a UN-registered Partnership for Sustainable Development to support the sustainable development goals 2030. The Green Travel Maps on
DestiNet provide transparency on sustainable tourism certification worldwide and help destinations
and their businesses to monitor, manage and market their green tourism offer.
A summary of private initiatives and a (non-exhaustive) guide to the existing labels can be found in
the booklet A guide through the tourism label jungle. It was edited by the Working Group on Tourism and Development, Bread for the World, Tourism Watch and Naturefriends International(18).
(14) COM(2011) 681 final.

(15) http://ec.europa.eu/growth/industry/corporate-social-responsibility/index_en.htm
(16) www.necstour.eu/necstour
(17) COM(2007) 321 final.
(18) http://www.tourism-watch.de/en/content/guide-through-tourism-label-jungle
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European Tourism Indicator System

What is the European Tourism Indicator System?
The ETIS is a management, information and monitoring tool specifically intended for tourism destinations. It is designed as a locally owned and led process for collecting and analysing data with
the overall objective to assess the impact of tourism on a destination.
The specific objective of the ETIS is to contribute to improving the sustainable management of
destinations. It aims at helping destinations and the stakeholders within to measure their sustainability management processes, enabling them to monitor their performance and progress over time.
Why measure and monitor sustainability indicators?

For too long local policymakers have relied on a limited range of statistics, such as visitor-arrival
numbers, employment surveys and visitor-satisfaction ratings, to monitor tourism in their destination. These statistics do not tell the whole story of tourisms impact. Collecting data and information
on a broad range of issues relevant to the impact on local economy, community and environment
will help destinations build an accurate picture of what is really going on.
Although definitions, agendas, guiding principles and regional strategies have been well established, there are few tools available to help local destination coordinators make informed decisions
to improve the tourism in their destination.
What is a destination?
For the purposes of this system of indicators, a destination can be defined as:
a geographic area that is currently or potentially attractive to visitors/tourists;
a place or area which is recognised and can easily be defined as a visitor destination and
has a range of facilities and products in place for tourism purposes;
a place or area which is promoted as a destination;
a place or area where it is possible to measure the supply of and demand for tourism services, i.e. the visitor economy;
a place or area where the visitor management process usually includes a range of public and
private-sector stakeholders together with the host community.
Large areas like national or regional areas that do not directly manage tourism resources and facilities but engage with stakeholders are not appropriate for this system.
Tourism destinations are the focal point of tourism activity. Eurostat(19) data show that Europeans
made just over one billion trips in 2014. The average trip spend was EUR 334; a total of EUR 391
billion in expenditure.
This economic impact is felt in employment, increased tax revenues, successful business growth,
environmental conservation and cultural heritage protection. However, every tourist also leaves
waste behind, uses water and energy and has an impact on the communities they visit. Therefore,
informed and collaborative destination management is essential for European tourism destinations
to be viable in the long term.
(19) http://ec.europa.eu/eurostat/statistics-explained/index.php/Tourism_trips_-_introduction_and_key_figures
Why implement the European Tourism Indicator System?

The ETIS represents a common methodology towards sustainable destination management. It is
not a certification system or an eco-labelling scheme, but a highly effective management tool provided by the European Commission.
The ETIS is specially designed for tourism destinations to allow monitoring of performance and for
helping destinations to develop and carry out their plans for greater sustainability with a long-term
vision.
A dedicated ETIS Toolkit is guiding destinations in the implementation process. Through a step-bystep guide, destinations can learn an effective process that finally leads to the establishment of the
indicator system, starting from raising awareness, engaging stakeholders and defining responsibilities and then going ahead with collecting data and analysing results for continuous improvements.
A key step is the multi-stakeholder approach that encourages destinations to form a Stakeholder Working Group (an interdisciplinary team), establishes priorities, roles and responsibilities
among players, stimulates cooperation and coordination and supports the management and monitoring process.
The set of core indicators, which cover the main dimensions of sustainability, contributes to collecting data about the various aspects and activities of the tourism destination from different
information sources at local level. In this respect, the ETIS promotes the development and improvement of an integrated information system that can be a support for filling the gap of information
and also for other analysis and evaluations.
Finally, since tourism competitiveness is closely linked to its sustainability, the ETIS allows policy
and decision-makers to monitor the main elements that determine the destination attractiveness
and competitiveness on the market so they can enhance the visitor experience and ensure customer satisfaction.
The key benefits for your destination:

improved information for decision-making,

effective risk management,
prioritisation of action projects,
performance benchmarking,
improved community buy-in and support for tourism stakeholders,
enhanced visitor experience,
increased bottom-line/cost savings,
increased value per visitor.
How does the European Tourism Indicator System work?

The ETIS is a complete management process based on a set of sustainability indicators.
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12
It contains 43 core indicators and an indicative set of supplementary indicators. These can be
used as needed and appropriate: the system can be used in its entirety or integrated into existing
destination-monitoring systems.
An important added value of the system is that destinations can choose themselves the most relevant indicators they wish to adopt and monitor in order to meet the needs of the destinations, the
interest of local stakeholders and the specific sustainability issues that the destination faces. This
provides additional flexibility to the system and improves the potential of feasibility and success.
The basic principle of the indicator system is that destination responsibility, ownership, and
decision-making is shared. Engaging a group to come together and work to collect and report information is a powerful way to undertake effective destination management.
The Toolkit
The process of putting into action the ETIS is summarised in the present Toolkit. It is a simple,
easy-to-implement tool intended to help destinations manage and monitor greater sustainability.
The Toolkit consists of two parts. Part 1 is a step-by-step guide to the application of the system
and Part 2 contains a synopsis of the core indicators and of the set of supplementary indicators.
The indicators in this Toolkit are part of an integrated approach to destination management. This
approach stresses the importance of collaboration, cooperation, ongoing assessment, effective
communication and a holistic perspective.
Several IT supporting documents have been developed to help the destinations in the implementation of the ETIS, such as: destination datasheet (which is a tool to capture the data collected
by stakeholders); destination profile; invitation letter template and surveys (visitor, resident, destination management and enterprise); and glossary. These documents are available on the ETIS
website of the European Commission(20).
Who is the Toolkit for?
The execution of this Toolkit should be coordinated by a local champion who is motivated to initiate the implementation of the system in their destination. This could be a senior representative
from the destination management organisation, destination marketing board, tourist board, local/
regional tourism authorities, tourism ministry, private sector or tourism association. As the champion can come from a range of backgrounds, for the purposes of the ETIS, the individual leading
the implementation of the indicator system in their destination is known as the local destination
coordinator.
The role of local destination coordinators
The role of the local destination coordinator is crucial. It normally includes the planning, coordination, stakeholders management, tourism indicators monitoring, communication andmarketing. It
can also include the organisation of capacity building and other training activities, as well as some
research activities related to the assessment and the selection of quality standards. To take on this
role an individual will need the ability to gather and influence stakeholders, have access to relevant
data (or the ability to access it through others), be entrusted to store the data (some of it may be
sensitive) and have some level of management authority.
(20) http://ec.europa.eu/growth/sectors/tourism/offer/sustainable/indicators/index_en.htm
Part 1: The seven-step guide

totheimplementation ofthe
European Tourism Indicator System
Step 1: Raise awareness
Once a destination decides to measure its sustainability using the ETIS, it is important to communicate the decision to as many stakeholders as possible. This will help increase participation,
raise awareness of the destinations commitment to sustainable tourism and increase support for
actions that might need to be undertaken based on the indicator results.
Local destination coordinators should use all methods of communication at their disposal and
make sure that their local authority/municipality is doing the same. Social media can be useful and
cost-effective for communicating quickly and simply. It also has the added benefit of encouraging
discussion, which will be particularly valuable as implementation progresses.
Lesson learnt from the pilot phases
Destinations piloting the ETIS have also emphasised the importance of obtaining relevant local political support for
implementation and it can be useful to have this commitment publically announced.
Step 2: Create a destination profile

Defining the boundaries of the destination and providing other stakeholders with a general overview
on it are crucial steps in data collection. The ETIS tool provided to facilitate this is the destination profile form, which is the key starting point to implementation. This form, which is a useful
resource for destination management, can be downloaded from the European Commissions website(21). The form is simple to complete. It helps define the destination and provides a useful frame
(i.e. about the geography, tourism amenities, transport links and visitor numbers) of reference for
stakeholders.
Step 3: Form a Stakeholder Working Group

The next step is to establish a Stakeholder Working Group. The SWG is a collection of organisations and individuals in the destination with an involvement and interest in the tourism
industry. This should be hosted by the local destination coordinator with his/her staff and, if
appropriate, the national or regional tourism organisation.
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To be able to gather enough data to be representative and meaningful, it will be essential to have
representatives from the private sector and the destination management organisation or
tourism authority playing an active role in the SWG. Other sectors that are important to include
are community groups, utility providers, local authority departments responsible for employment,
economic growth, planning, protected areas and the environment. Local destination coordinators
should encourage representatives from these and other relevant sectors to get involved by emphasising the benefits of participation to both the individual and the organisation they represent.
An average stakeholder group will generally consist of around 15-20 people (less in a small destination).
Some suggested organisations to have represented on the SWG are:

a regional/local tourism organisation and tourism development company,

local planning, transport and rural/urban development departments,
a waste management department (water and solid),
a water supply department or company (local and regional),
an energy department and/or supplier,
a police/security department,
a forestry/protected area or parks management department,
an airport/port authority (if applicable),
a local hotel or tourism association,
tour guide, camping, caravan, villa or apartment associations,
relevant non-governmental organisations,
the local chamber of commerce,
tourism employee associations and/or unions,
relevant academic institutions involved in associated research.

Previous piloting of the ETIS has shown that there is no one set formula that works for every destination. It is
important to be flexible and take an approach that best suits the destination and the group of people involved.
If destinations have an existing committee or task force that meets for a similar purpose, it would
make sense to try to integrate the ETIS process into the scope of the existing group (by explaining
the implications, gaining agreement and, if necessary, inviting some other members). Where there
is no existing committee, starting with a small group of key stakeholders and then building up participation over time can be very effective and is more manageable than starting with a very large
group. The ideal group will be large enough to include a diverse group of key stakeholders but not
so large that making decisions becomes difficult.
The aim is for a good mix of people who are able to obtain relevant data, influence policy and are
also motivated and committed to the process. Destination coordinators are encouraged to make
contact with other destinations that have implemented the ETIS for additional support and advice
on forming the SWG. A sample letter of invitation to join the SWG is also provided on the European
Commissions website(22). This can be used as appropriate and can be adapted to suit particular
circumstances. In certain circumstances it may be easier to approach people by telephone or email
for example, while some stakeholders, particularly those from other sectors (energy and water
suppliers, police, etc.), may need a slightly amended invitation to emphasise the relevance of the
initiative for their sector.
Stakeholder Working Group meeting
The most effective way to involve all relevant stakeholders is by inviting them to a meeting or
workshop. A broad range of representatives from tourism and all related sectors should attend the
meeting. At this event, the ETIS can be presented and its relevance to both the destination and the
individuals in attendance can be explained. Ideally, this meeting should be held in a fairly central
location within the destination.
It is an opportunity to give SWG members an overview of the ETIS and the benefits the destination will gain from using it. It may prove difficult to gather suitable stakeholders from
every relevant discipline at the initial meeting of the SWG. However, as long as some of the
key stakeholders are represented and are ready to get involved, the system can be adopted.
The size of the group and the data collected can be expanded over time.
At the meeting, the local destination coordinator should also introduce the core indicators to the SWG and gain feedback on their relevance to the destination and the needs
of the stakeholders. They should also discuss the availability of existing data and how data
for some or all of the remaining indicators could be obtained.
As the meeting is participatory, SWG members can also be invited to share their knowledge and experience of particular aspects of the destination. It is important to listen
to the stakeholders as well as to speak. It is also important to help steer the group towards
understanding the process and help reach an agreement on how to move things forward.
An important outcome from the meeting is a clear agreement on the engagement of the
stakeholders, the responsibilities of SWG members and a timeline for data collection, i.e.
which stakeholder is collecting data for each indicator, when and how.
Step 4: Establish roles and responsibilities

As mentioned above, clear responsibilities of SGW members roles and interests, as well as for the
data collection, should be agreed on at the SWG meeting. This process will not only help in prioritising data collection for core indicators, but will also generate a sense of ownership and commitment
to the process.
For example, the representative from the municipality waste disposal team should be able to report
back with data on recycling rates, the representative from the local electricity provider on energy
consumption, etc.
It is the role of the local destination coordinator to steer stakeholders towards an agreement on setting targets, taking action and planning how to achieve these aims, as
appropriate. It is important to clearly define which member of the SWG will be responsible for which
target and obtain their agreement to this.
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Step 5: Collect and record data

Initially, the SWG should aim at establishing a steady workflow of data collection.
As mentioned before, destinations can themselves choose the most relevant indicators
they wish to adopt and monitor to meet the needs of the destination.
Most indicator data should be readily available from each SWG members sector, employment role
and interest or be accessible through other authorities, e.g. at a national level. Data collection
should simply be a process of bringing the various data sources together in one place to
build a detailed picture of the destinations tourism industry. Detailed explanations of how
to collect the data necessary for each indicator is provided in the ETIS datasheets available on the
European Commissions website(23).
Some indicators will have data that are missing or that need expanding. This information can be
sourced by conducting surveys, questionnaires and other types of activities. A selection of sample
survey forms is annexed to the ETIS Toolkit and is available on the European Commissions website(24). These can either be used as they are or adapted to suit the destinations needs.
For example, existing surveys can be used or questions can be added from the templates to modify existing surveys. If the destination lacks the resources to implement surveys, coordinators can
collect the available data for the other indicators and discuss with the SWG how they may be able
to address the resource requirements to undertake the surveys in the future.
Data do not have to be collected for every indicator every year. The SWG will need to agree
on the suitable data collection cycles.
Destinations piloting the ETIS have found that while some figures are easy to collect annually, others (such as data
from surveys) are more cost-effective if undertaken perhaps every 3 years.
The most important thing is to start collecting data. It does not matter if data are only
available for a few indicators, it is much better to start the process and build up the indicator information over time than delay starting until every single piece of data is on hand.
The local destination coordinator should be able to act as the point of contact for collation of the
indicator data collected by the SWG. A simple tool, the destination datasheet, allows coordinators
to collect the data on the various indicators that are received from stakeholders. It also helps the
results of the data collection to be captured and easily shared with the SWG and facilitates comparison of the performance of the destination over time.
Step 6: Analyse results

Prioritising needs and setting an action plan
Once data collection works smoothly and the indicator data are collected and submitted by stakeholders, then collated into the destination datasheet online, the SWG can move towards analysing
the findings and defining the necessary actions.
The local destination coordinator should call a further meeting of the SWG. The group can then
review and analyse the results, decide on some realistic benchmarks or targets and agree on a plan
on how to achieve these.
For example, if the results show that the destination has:

a decline in biodiversity;
poor accessibility for disabled visitors;
a low percentage of tourism accommodations engaged in water saving activities.
Local destination coordinators can decide together with the SWG which of these issues is a priority for the destination and agree to take action. Some suggestions for action are included
in the datasheets available on the European Commissions website(25).
When the issues have been prioritised, those requiring most urgent attention can be compiled into
an action plan (i.e. which indicators and issues require action, in what order, when, how and by
whom).
For example, the SWG may feel that saving and storing water is the highest priority issue for the
destination. In this case, SWG members will need to work together to come up with an action plan
to implement water conservation. The plan could be championed by the destinations water provider, the local equivalent of the hotel association and/or the local coordinator.
The SWG may also be able to make improvements in more than one indicator at a time, i.e. perhaps when communicating with hoteliers on saving water; it may also be possible to engage them
in saving energy and/or improving biodiversity.
Step 7: Enable ongoing development and continuous improvement

Defining a strategy, maintaining the use of the European Tourism Indicator System
andcommunicating results
Once the SWG has an action plan in place to tackle immediate priorities, a strategy for longerterm improvement can be developed. The SWG should aim to draw up a 3-year plan which outlines
what the group expects to achieve and when, with areas of responsibility clarified. Each member
should be able to commit to some small improvements in their own particular area of work, which
over time will add up to significant changes and improvements.
It is important that the indicators and the data are regularly reviewed and that additional supplementary indicators are included when possible, as appropriate to the
destination. Broadening the range of indicators measured will help build a more complete picture
of the destination. It will also allow for improvements of a larger scope of performance.
Another issue to consider is whether funding could be obtained to support the long-term use of the
ETIS and cover the cost of improvements, data collection and other work undertaken by the SWG.
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It is also useful to discuss and gain an agreement on the communication of results and eventual
success stories to wider groups of stakeholders, the local community and other organisations and
people outside the destination.
In time, the data collected should help tell a story about the destination that can be
integrated into marketing and communication plans, as well as informing long-term
strategy and policy. When communicating to the public, the SWG can then consider the different
types of tourists that may now be encouraged to visit the destination and present it to potential visitors highlighting their points of interest. This will help to maximise the economic benefit that can
result from better management and a more sustainable destination.
Flow chart: Seven steps to using the system
Step 1
Raise awareness
Step 2
Create a destination profile
Step 3
Step 4
Establish roles and
responsibilities
Step 5
Collect and record data
Step 6
Analyse results
Step 7
Enable ongoing development and
continuous improvement
Return to the SWG to agree on priorities and develop a plan of action
Form a Stakeholder Working

Group
19
20
Part 2: The core and supplementary

indicators
Definition of core and supplementary indicators
Core indicators
The core indicators gather together the essential, key or baseline information that a destination
needs to understand, monitor and manage its performance.
The 43 core indicators cover the fundamental aspects of sustainability monitoring and provide
the basis for effective destination management. They also allow for comparison over time and
for benchmarking between destinations.
Ideally, all the indicators should be regularly monitored, but not all destinations will be able to
obtain all the data required at the outset. This should not prevent them from starting the process
of sustainability monitoring as collecting some data can help to establish the process, secure a link
into the ETIS and lead to better information gathering.
Supplementary indicators
Once a clear process has been established for monitoring the core indicators, destinations may
wish to collect additional information that is tailored more to their destination type or category or
the particular tourism market that they serve or promote.
The ETIS therefore includes the opportunity to consider supplementary indicators that add to the
basic information provided and allow destinations to tailor the system to their own particular needs
or destination category, e.g. mountain, city, rural, coastal, island and urban areas, as well as coordinated approaches and macroregional and/or transnational dimensions.
Such indicators will need to be provided with a clear methodology for data collection and be tested
if they are to be shared with and/or used by other destinations.
A list of possible supplementary indicators has been included to provide an example of what can
be considered, covering coastal, maritime, accessibility and transnational cultural routes
issues.
21
Section A: Destination management

Criteria
A.1 Sustainable tourism
public policy
A.2 Customer satisfaction
Indicator
reference#
ETIS core indicators
A.1.1
Percentage of tourism enterprises/establishments in the destination using a

voluntary certification/labelling for environmental /quality/sustainability and/or
Corporate Social Responsibility
A.2.1
Percentage of tourists and same-day visitors that are satisfied with their overall
experience in the destination
A.2.2
Percentage of repeat/return visitors (within 5 years)
Section B: Economic value

Criteria
Indicator
reference#
B.1.1
Number of tourist nights per month
B.1.2
Number of same-day visitors per month
B.1.3
Relative contribution of tourism to the destinations economy (% GDP)
B.1.4
Daily spending per overnight tourist
B.1.5
Daily spending per same-day visitors
B.2.1
Average length of stay of tourists (nights)
B.2.2
Occupancy rate in commercial accommodation per month and average for the
year
B.3 Quantity and quality

ofemployment
B.3.1
Direct tourism employment as percentage of total employment in the destination
B.3.2
Percentage of jobs in tourism that are seasonal
B.4 Tourism supply chain
B.4.1
Percentage of locally produced food, drinks, goods and services sourced by the
destinations tourism enterprises
B.1 Tourism flow (volume

and value) at destination
B.2 Tourism enterprise(s)

performance
Section C: Social and cultural impact

Criteria
Indicator
reference#
C.1.1
Number of tourists/visitors per 100 residents
C.1.2
Percentage of residents who are satisfied with tourism in the destination (per
month/season)
C.1.3
Number of beds available in commercial accommodation establishments per 100

residents
C.1.4
Number of second homes per 100 homes
C.2.1
Percentage of tourists who register a complaint with the police
C.3.1
Percentage of men and women employed in the tourism sector
C.3.2
Percentage of tourism enterprises where the general manager position is held by

a woman
C.4.1
Percentage of rooms in commercial accommodation establishments accessible for

people with disabilities
C.4.2
Percentage of commercial accommodation establishments participating in

recognised accessibility information schemes
C.4.3
Percentage of public transport that is accessible to people with disabilities and

specific access requirements
C.4.4
Percentage of tourist attractions that are accessible to people with disabilities

and/or participating in recognised accessibility information schemes
C.5.1
Percentage of residents that are satisfied with the impacts of tourism on the
destinations identity
C.5.2
Percentage of the destinations events that are focused on traditional/local culture

and heritage
C.1 Community/social impact
C.2 Health and safety

C.3 Gender equality
C.4 Inclusion/accessibility
C.5 Protecting and enhancing

cultural heritage, local
identity and assets
22
Section D: Environmental impact

Criteria
D.1 Reducing transport
impact
Indicator
reference#
D.1.1
Percentage of tourists and same-day visitors using different modes of transport to

arrive at the destination
D.1.2
Percentage of tourists and same-day visitors using local/soft mobility/public

transport services to get around the destination
D.1.3
Average travel (km) by tourists and same-day visitors from home to the
destination
D.1.4
Average carbon footprint of tourists and same-day visitors travelling from home
to the destination
D.2.1
Percentage of tourism enterprises involved in climate change mitigation schemes

such as: CO2 offset, low energy systems, etc. and adaptation responses and
actions
D.2.2
Percentage of tourism accommodation and attraction infrastructure located in

vulnerable zones
D.3.1
Waste production per tourist night compared to general population waste

production per person (kg)
D.3.2
Percentage of tourism enterprises separating different types of waste
D.3.3
Percentage of total waste recycled per tourist compared to total waste recycled
per resident per year
D.4.1
Percentage of sewage from the destination treated to at least secondary level

prior to discharge
D.5.1
Water consumption per tourist night compared to general population water

consumption per resident night
D.5.2
Percentage of tourism enterprises taking actions to reduce water consumption
D.5.3
Percentage of tourism enterprises using recycled water
D.6.1
Energy consumption per tourist night compared to general population energy

consumption per resident night
D.6.2
Percentage of tourism enterprises that take actions to reduce energy consumption
D.6.3
Percentage of annual amount of energy consumed from renewable sources (Mwh)

compared to overall energy consumption at destination level per year
D.7.1
Percentage of local enterprises in the tourism sector actively supporting

protection, conservation and management of local biodiversity and landscapes
D.2 Climate change
D.3 Solid waste

management
D.4 Sewage treatment
D.5 Water management
D.6 Energy usage
D.7 Landscape and

biodiversity protection
Supplementary indicators
The following indicative list of supplementary indicators has to be considered as a starting
point and as an example of specific indicators which have already been tested and can be tailored
for a specific type of destination or for other needs.
Therefore, the current list can be further enriched with additional indicators in the future, once they
have been implemented by destinations.
Maritime and coastal tourism
Passengers and ports
Number of incoming and outgoing passengers per port per month
Number of berths and moorings for recreational boating
Water quality
Level of pollution in seawater per 100 ml (faecal coliforms, campylobacter)
Beaches
Percentage of beaches awarded the Blue Flag
Area and volume of sand nourishment
Total km of free beaches relative to total km of beaches
Percentage of beaches accessible to all
Number of days per year the beach/shore is closed due to contamination
Accessible tourism
Sustainable tourism policy
Percentage of the destination with an accessible tourism strategy/action plan, with agreed monitoring,
development control and evaluation arrangement
Equality/accessibility
Percentage of commercial accommodation with rooms accessible to people with disabilities and/or
participating in recognised accessibility information schemes
Does the destination have an identified accessibility management office or person available to the
public?
Percentage of businesses that have a budget for accessibility improvements
Reducing transport impact
Percentage of each category of transport in the destination that is accessible, i.e. public transport and
private hire coaches, minibuses, taxis or minicabs
23
24
Transnational cultural routes

Destination management survey
Is your destination part of a cultural route certified by the Council of Europe?
If yes, is there any policy in place for the cultural routes visibility?
If yes, does the local community participate in this policy?
Do cultural/tourist events linked to the cultural route take place in your destination?
Is the logo of the cultural route of the Council of Europe present on the documents or visible in tourist
offices?
Percentage of tourist offers available in your destination highlighting the theme of the cultural route
Enterprise survey
Is your enterprise located along a cultural route certified by the Council of Europe?
If yes, are the products of your enterprise linked within the theme/activities of the cultural route?
If yes, is the communication on your enterprise/products mentioning the links with the cultural route?
Is the cultural route promoting/making visible your enterprise/products?
Resident survey
Benefits for the community from the cultural route involving my destination
Is the community informed about the cultural route?
Is the local community involved in the actions organised within the framework of the cultural routes
activities?
Are there benefits for me from the cultural route involving my destination?
Percentage of residents satisfied with their involvement and their influence in the planning and
development of the cultural route
Percentage of residents who have positive or negative views on the impact of the cultural route on my
destinations identity
Effect of the cultural route on the distinctiveness and local identity, culture and heritage of the
destination
Effect of the cultural route on the quality of life in the destination
Percentage of residents who have positive views on the impact of the cultural route on tourism
Effect of the cultural route on cultural and tourism offers of the destination
Acknowledgements
The ETIS pool of experts is an informal experts group set up by the European Commission in 2013,
in order to support its work in the assessment of the ETIS pilot phases and in the revision of the
ETIS Toolkit.
The pool of experts has been coordinated by the unit responsible for the development and the
implementation of the ETIS, Unit F.4 Tourism, Creative and Emerging Industries of the Directorate-General for Internal Market, Industry, Entrepreneurship and SMEs(26).
The members of the ETIS pool of experts

Peter Lane is a British planning and tourism professional, with direct experience in destination
management, a freelance consultant and the chair of the Executive Committee at British Destinations.
Janez Sirse is a Slovenian international freelance consultant for sustainable and competitive
tourism with extensive experience in tourism development, marketing, destination management,
education and capacity building in both the EU and central and south-eastern European countries.
Francesc Romagosa has a PhD in Geography and is a professor and researcher at the School of
Tourism and at the Department of Geography (Autonomous University of Barcelona), as well as an
expert in sustainable tourism and ecotourism and coastal and protected areas.
Professor Graham Miller holds a chair in sustainability in business at the University of Surrey
and is Head of the School of Hospitality and Tourism Management.Professor Miller is currently
the co-editor of the Journal of sustainable tourism, the lead judge for the World Travel and Tourism Councils Tourism for Tomorrow awards and a member of the World Economic Forums Global
Agenda Council on the Future of Travel and Tourism. Professor Miller is also a distinguished university professor at Wakayama University, Japan.
(26) [email protected]
25
26
Silvia Barbone is an international expert in sustainable tourism, funding and project management. She is a senior tourism strategist, a project management lead trainer and the developer of
the PM4SD Project management for sustainable development certification.
Rachel McCaffey holds a Masters Degree in International Tourism Policy and has over 20 years of
international experience in tourism and sustainability. A specialist in both tourism indicator systems
and publicprivate partnerships, she has extensive experience in commercial tour operations and
contributes to major tourism development projects funded by the European Commission, USAID,
the UK Department for International Development and others.
Apolonia Rodrigues is the President of Genuineland, the creator and coordinator of Dark Sky
Alqueva, the coordinator of the European Network of Places of Peace and a tourism expert in sustainability, indicators, product development and destination management.
Florian Tgel is German and holds a Masters degree in Sustainable Tourism Management. As
Head of Audit and Certification at TourCert, he has been involved in various revision processes of
sustainable tourism standards as well as in the development of a destination certification programme in Germany.
Mara Manente is the Director of the International Centre of Studies on Tourism Economics (CISET)
of the University Ca Foscari in Venice. She has been teaching tourism economics and regional economics at the University of Venice and is also the author of many articles and books, as well as
of the Manual on tourism economics used in many Italian universities. She is a member of the
Association internationale des experts de sciences touristiques (AIEST) and of the World Tourism
Organisation Steering Committee on Statistics and Macroeconomic Analysis of Tourism and Tourism Satellite Accounts.
Cecile Rousset is the CEO and start-up founder of VivoVenetia as well as an international tourism
consultant. She is a professional with 10 years of international experience in sustainable tourism
management and planning for NGOs and the Italian Ministry of Foreign Affairs, as well as for local
administration.
Luca Santarossa is an Italian spatial planner focusing on protected areas planning and management. A 20-year-long job experience in policies and initiatives related with socioeconomic aspects
of the environmental field, at national and international level, especially dealing with natural protected areas and sustainable tourism. He currently works for the Italian organisation Federparchi.
Professor Dirk Reiser is a lecturer for sustainable tourism management at the Rhine-Waal University of Applied Sciences in Cleves, Germany. He has worked in tourism in a variety of countries
including Australia, Germany, Indonesia and New Zealand. His particular fields of interest include
sustainable tourism, destination management, CSR in tourism and wildlife tourism.
Additional members of the ETIS pool of experts contributing to the revision of the ETIS are Professor Nadia Theuma and Ms Petra Bollich.
European Commission ETIS Team

The work of the pool of experts for the ETIS implementation was coordinated by Cinzia De Marzo,
a Seconded National Expert at the European Commission in the Tourism Unit from 2012 to 2016.
She is a lawyer specialised in European Union and economic law, with over 20 years of experience
in sustainable tourism management. She is qualified as a PM4SD (project manager for sustainable
development) and certified by APMG international.
27
HOW TO OBTAIN EU PUBLICATIONS

Free publications:
one copy:
via EU Bookshop (http://bookshop.europa.eu);
more than one copy or posters/maps:
from the European Unions representations (http://ec.europa.eu/represent_en.htm);
from the delegations in non-EU countries (http://eeas.europa.eu/delegations/index_en.htm);
by contacting the Europe Direct service (http://europa.eu/europedirect/index_en.htm) or
calling 00 800 6 7 8 9 10 11 (freephone number from anywhere in the EU) (*).
(*) The information given is free, as are most calls (though some operators, phone boxes or hotels may charge you).
Priced publications:
via EU Bookshop (http://bookshop.europa.eu).
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The European Tourism

Europe Direct is a service to help you find answers

More information on the European Union is available on the internet (http://europa.eu).

ISBN 978-92-79-55249-6 doi:10.2873/982144 ET-04-16-124-EN-C

European Union, 2016

The European Tourism

The European Tourism IndicatorSystem

The European Tourism IndicatorSystem

The European Tourism IndicatorSystem

The international dimension for global sustainable development

The European Tourism IndicatorSystem

European Commission initiatives supporting tourism sustainability

The European Tourism IndicatorSystem

Corporate social responsibility

Other initiatives taken by private stakeholders

(14) COM(2011) 681 final.

The European Tourism IndicatorSystem

European Tourism Indicator System

Why measure and monitor sustainability indicators?

The European Tourism IndicatorSystem

Why implement the European Tourism Indicator System?

improved information for decision-making,

How does the European Tourism Indicator System work?

The European Tourism IndicatorSystem

The European Tourism IndicatorSystem

Part 1: The seven-step guide

Step 2: Create a destination profile

Step 3: Form a Stakeholder Working Group

The European Tourism IndicatorSystem

a regional/local tourism organisation and tourism development company,

Lesson learnt from the pilot phases

The European Tourism IndicatorSystem

Step 4: Establish roles and responsibilities

The European Tourism IndicatorSystem

Step 5: Collect and record data

Step 6: Analyse results

The European Tourism IndicatorSystem

For example, if the results show that the destination has:

Step 7: Enable ongoing development and continuous improvement

The European Tourism IndicatorSystem

The European Tourism IndicatorSystem

Flow chart: Seven steps to using the system

Return to the SWG to agree on priorities and develop a plan of action

Form a Stakeholder Working

The European Tourism IndicatorSystem

Part 2: The core and supplementary

The European Tourism IndicatorSystem

Section A: Destination management

ETIS core indicators

Percentage of tourism enterprises/establishments in the destination using a

Percentage of repeat/return visitors (within 5 years)

Section B: Economic value

ETIS core indicators

Number of tourist nights per month

Number of same-day visitors per month

Relative contribution of tourism to the destinations economy (% GDP)

Daily spending per overnight tourist

Daily spending per same-day visitors

Average length of stay of tourists (nights)