Entom Pest Control TQM PDF

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COMPANY OVERVIEW

Entom Pest Control has been providing a quality pest management to clients in
Metro Manila and Luzon for almost two decades. Entom Pest Control is certified and
licensed by Fertilizer and Pesticide Authority (FPA) with license no. 06-1212-091.
Entom Pest Control (commonly referred as Entom) is a pioneering Filipino-owned
company that offer a comprehensive range of products and services geared to give
fulfilling marks in addressing pest problems in every household and commercial
establishment.

Moreover, ENTOM is one of the few pest control


companies that is certified with ISO 9001:2008 (Quality
Management

Systems)

and

ISO

14000:2004

(Environmental Management Systems) assessed by


the Anglo-Japanese American Registrars (AJA).

HISTORY

It all started in 1991, when a group of students from the Department of Entomology
at UP Los Baos decided to try their hands at entrepreneurship. And what better field to
try their luck is other than the pest control business where they would get to work with a
lot of insects. With their enthusiasm and sheer determination, thus the Entomological
Services Company (ESC) was conceived, and in 1993 it was registered as Entomological
and General Services Corp. (EGSCORP).

With their knowledge about insect working for them, and an open mind to learn
new ways of managing pests and satisfy their clients, the young company made an
impression to the community of pest-conscious expatriates at AYALA ALABANG
VILLAGE. Young as they were, the group however firmly believed that Pest Control or
Pest Management is not just controlling pests, but it must also entail a social responsibility
to consumer in particular and to the environment.
Thus, companys Mission Statement was formulated to always remind them of
these responsibilities:
To provide alternative pest management services utilizing scientific strategies,
employing ecological principles with environmental preservation and human safety in
mind.

To follow this tenet, the group studied and practiced the principles of Integrated
Pest Management or IPM. IPM utilizes scientific strategies that anticipates and prevents
pest activity to achieve long-term solutions. It gives great emphasis on the non-chemical
techniques of controlling pests such as prevention, exclusion, sanitation and proper waste
disposal among other techniques. IPM also gives emphasis on the judicious and safe
application of pesticides.

With their new alternative approach to pest control, many were encouraged to try
the services of this upstart group to provide them of a healthy and productive environment.
It triggered the chain reaction of satisfied clients, and by word of mouth, it soon became

a member of many homes and families. That made it one of the most promising
companies in the Pest Control industry.

In April 1997, in order to satisfy a growing base of clientele, EGSCORP has


expanded and reorganized. It was registered as Entom Pest Control.
With a reorganized, more quality-minded and more customer-focused organization,
ENTOM is continuously moving on to provide more QUALITY and RELIABLE services.

VISION - MISSION
To be the leading and the most trusted pest control company in the country that
provides outstanding pest control services through alternative solutions utilizing scientific
strategies, employing ecological principles with environmental preservation and human
safety in mind.

COMMITMENT
Quality Policy
ENTOM is

committed

to

provide

superior

quality

services

to

our

customers. ENTOM shall integrate professionalism and quality considerations in every


aspect of our operations by implementing and maintaining an international recognized
Quality Management System.
Environmental Policy
ENTOM is committed to promote safe and healthy environment and protect the
well being of its employee. These values originate at the Companys Top Management
and are emphasized through all levels of responsibility within the organization.

Safety Policy
ENTOM is committed to preserve or protect life and properties and enjoys life to
the fullest. To be protected from hazardous effects of chemicals caused, deliberate and
influence of people who benefit from pesticides. Safety measures are instilled to everyone
especially to our technicians by giving proper instruction on correct and proper handling
and disposal of chemicals.
In summary, ENTOM Pest Control is committed to give its employee, client and
everyone who is connected to us a safe, healthy and secure environment through
upholding its quality business procedures.

TOP MANAGEMENT

Mr. Elmer P. Baradas, President

Mr. Baradas has been working as the President of ENTOM Pest Control for since
1991. He is one of the brains in establishments of the company.

Aside from being the President, he is also a FPA Certified Pesticide Applicator
(exterminator and fumigator) and safety officer (accredited by the World Safety
Organization).
He is a graduate of University of the Philippines Los Banos with a degree in BS
Agriculture Major in Entomology. He is affiliated and led different organizations such as
Pest Control Association of the Philippines Inc. (PCAP), Philippine Association of
Professional Fumigators, Inc. (PAPFI), Philippine Federation of Pest Management

Operators Association, Inc. (PFPMOA). Currently, he is the Director of PCAP and


PFPMOA and President of PAPFI. People - ENERGETIC. DYNAMIC.

ENTOMs young management team and staff are


energetic and dynamic. Entom is always on the
search for new and innovative ways to provide better
service to their clients in protecting their health and
properties. Coming from the countrys premier state
university, they are considered to be one of the most
technically capable team in pest management in the industry today.
Of course, the front liners, the ENTOM servicemen are well trained and competent
to give our clients a service their moneys worth and more. This is a combination that
makes for a solid capability to provide quality and reliable services.

PRODUCT AND SERVICE - EFFECTIVE. SAFE.


ENTOM firmly believes that modern pest control must be based on a foundation
of scientific principles, and modern technology and a large measure of judgement. The
Integrated Pest Management or IPM provides a solid foundation for a safe and
environmentally-sensitive pest control program. Our service programs have been
designed using the principles of IPM to assure our clients with the most effective and the
safest methods and materials in pest management.

SERVICES OFFERED
General Pest Control Program
ENTOMs General Pest Control Program, through an Integrated Pest Management
approach, offers a complete guarantee against nuisance and disease causing insect
pests like flies, cockroaches, ants, mosquitoes and rodents. ENTOM uses the safest,
most effective formulation and environment-friendly techniques and strategies in the pest
control and hygiene industry to keep a healthy and pest-free homes and work places.
ENTOM offers flexible control program for common urban pests that includes crawling
and flying insects and vertebrate such as rodent and cat. These include:
A. Control of Crawling Insects

Residual spraying is done on walls, floors, cracks and crevices, drainage, cabinets,
baseboards and other breeding places for these pests. Different insecticides will be used
in succession in order to prevent the pests from developing insecticidal resistance.
B. Control of Flying

Regular monitoring is done to identify breeding areas of flying pests.


For flying insects inside the building, misting is done. Misting is a process whereby
insecticides are introduced in an enclosure as mist thereby allowing the pesticides to stay
suspended in air to kill all flying insects. Fogging will be conducted for external areas
including drainages and canal.
C. Rodent Control

Rodents shall be controlled using baits and traps. Permanent baiting stations shall be set
in strategic locations, which show signs of rodent activity. Mice, on the other hand, shall
be controlled using sticky and/or mechanical traps.
D. Gel Baiting

Gel Baiting will be used to areas where ant and cockroach population is prevalent
or on sensitive areas where spraying is not possible. Spots of gel are applied on surfaces,
cracks and crevices and other hiding areas of ants and cockroaches.

E. Cat Control
Cats shall be controlled using mechanical cages. Cages shall be set in strategic
locations that show signs of cat activity.

COMPREHENSIVE TERMITE CONTROL


ENTOM also provides a wide-ranging treatment to houses, buildings and
structures that are long lasting and sustainable. We also provide comprehensive control
to structures that are infested with subterranean termites. We do not only eradicate but
we also prevent further termite infestations by setting up barriers on all possible termite
entry points, using the latest technology in termite control. Some of the termite control
technologies today are available only on selected pest control operator like Entom Pest
Control.
A. Pre-Construction

ENTOM renders soil poisoning treatment prior


to construction of buildings/structures to provide
a long lasting continuous soil barrier at all
possible termite entry points.

SOIL POISONING TREATMENT


It is a pre-construction treatment through application of termiticides during the
construction of the building. This non-destructive method does not include drilling,

trenching or rodding in structures and provides soil treatment barrier that repels or kills
possible attacks of termites.
B. Post-Construction Termite Control Treatment
ENTOM also provides treatment to structures that are
infested by subterranean termites. We do not only
eradicate but we also prevent further termite infestations
by setting up barrier on all possible termite entry points.
Here are our top of the line products for termites with
certificate of authorized applicator:
SENTRICON - Colony Elimination System

The Sentricon System completely eliminates termite colony while being nondisruptive to property owners and tenants. Because it is so discrete, the system suits
restaurants, school buildings, medical centres and similar businesses. Installation and
monitoring can be achieved without entering the building.

AGENDA 2.5 EC Structural Protection and Colony Management


Agendas unique mode of action on termites not only protects the structure but
manages the colony as well. Agenda manages the colony by contaminating termites with

ultralow-doses of active ingredients then it protects the structures by killing termites that
wander into treated soil.

SPECIAL TREATMENT FOR OTHER WOOD-BORING PESTS POWDER POST


BEETLE (BUK-BOK) CONTROL
ENTOM also specializes in the control and prevention of powder post beetle
(buk-bok) infestations inside woodworks.
FUMIGATION
ENTOM is accredited by the
Bureau of Plant Industry
(BPI) as treatment provider
or fumigator for (ISPM 15).
INTERNATIONAL

STANDARD

FOR

PHYTOSANITARY

MEASURES

NO.

15:

GUIDELINES FOR REGULATING WOOD PACKAGING MATERIALS USED IN


INTERNATIONAL TRADE. These guidelines are now being implemented worldwide to
prevent introduction of pests linked to Wood Packaging Materials with Plant Quarantine
Treatment Fumigator Company Code BMM.
Fumigation is disinfestations of commodities by the use of phosphine or methyl
bromide gas. This includes the introduction of gaseous chemical into space where pests
are located in areas that are inaccessible to conventional. This treatment is usually done
to control stored pests or any living organisms in a commodity.
Aside from the accreditation of BPI, ENTOM is one of the qualified Australian
Fumigation Accreditation Scheme (AFAS) registered providers in the Philippines through

the Australian Quarantine Inspection Service (AQIS) with AFAS Registration No.
AFASPH0024.
Our fumigation treatment is done by well-trained team with Fertilizer and Pesticides
Authority licensed Fumigator.

VALUED CLIENTS
We cater pest management services to array of industries that include corporate
headquarters, church, schools and universities, hospitals, food and beverages
manufacturers or processing plants, amusement parks, hotels, resorts and restaurants,
food outlets, shopping center, malls, supermarkets, warehousing or storage facilities,
international institute, industrial factories, government accounts, residential accounts.
PARTIAL LIST OF CORPORATE CLIENTS

AFFILIATE
Being one of the leading pest control company in the country, ENTOM has
encountered various situations in controlling pest especially in providing alternative and
highly effective approach. Seeing this and finding more ways on how to further contribute
in the industry, UPGREEN CORPORATION was born in 2009.
UPGREEN CORPORATION is a professional distribution company dedicated to
serve customers by providing highly effective, environment friendly and reasonably prices
pesticides to help improve human lives.
The corporation with its tagline Solution for Urban Pest Control has joined force
with ENTOM by being an arm in helping achieving their vision of a pest-free community.
Professional Organization and Accreditation

Pest Control Association of the Philippines (PCAP)

Philippine Association of Professional Fumigators, Inc. (PAPFI)

Philippine Federation of Pest Management Operators Association, Inc. (PFPMOA


Inc.)

APPLICATION OF ISO/TQM IN THEIR BUSINESS


ENTOMs line of business is more on services, so in terms of ISO, each and every
one follows instructions based on standard procedures especially in the uniformity of
the services to every client.
IMPACT OF ISO

Minimal call back from clients

Issue are easily addressed and resolved since there is a standard


procedure.

Problems are easily traced.

Increase in productivity by having the method of check and balance of work


and output

MOTIVATING FACTORS FOR EMPLOYEES

Monthly reward like groceries for good record of attendance

Recognition for the best employees of the year

Teambuilding/Sports fest

SUPPLIERS
Suppliers are not all ISO certified but has complied to certain basic legal
requirements such as business permits, BIR Registration, and others.
CERTIFYING BODY
Anglo Japanese American
Founded in 1995 by two seasoned and qualified
professionals AJA Registrars is a uniquely independent
third party registrar (certification body) operating from a
global network of offices providing 3rd party registration
and training services at a local level.
AJA Registrars operates across a diverse range of industrial and commercial
sectors. Our clients are equally diverse and they include single site operators ranging
from 1 to 20,000 employees to multi-site, multi-national companies, the largest of which
has in excess of 1250 sites.

Why AJA Registrars?


AJA Registrars offers a transparent and accountable audit decision making
process that the primary goal for our clients is continual improvement. This process is
delivered by a wealth of experienced and qualified professionals working within the group.
So whether you are a small local operation or a major multi-national operating
globally, AJA Registrars is able to tailor its services and approach specifically to meet
your needs.
TYPE OF ISO

Environmental Management System (EMS)

Quality Management System (QMS)

ISO 9001 is internationally recognized as providing a framework for a quality


management system that can be easily interpreted for all areas of industry and
commerce.

Why ISO 9001?


ISO 9001 provides a framework for monitoring and measuring process
performance and operations ensuring increased efficiency and improved customer
satisfaction.
Benefits to Client
Now demanded by many Blue-Chip companies and Government Departments,
ISO 9001 certification provides these organizations and your existing customers with

confidence that you should be able to provide a consistent and improving quality product
or service.

ISO 14001 identifies requirements for an environmental management system. It


maps out a framework that an organization can follow to identify impacts on the
environment, define controls to prevent and reduce pollution and ensure compliance to
legal requirements.

Why ISO 14001?


Operating an ISO 14001 management system can result in reduced waste and
energy use, improve efficiency and provide a means of identifying and evaluating
compliance against environmental regulatory requirement and it also demonstrates a
commitment to reducing your impact on the environment.
Benefits to Client
More and more companies and institutions are demanding that their suppliers and
stakeholders are committed to improving their environmental performance; Accredited
ISO 14001 certification is the first step towards being able to demonstrate this.
5S
Twice or thrice a year monitoring unlike other companies which are weekly for the
reason that ENTOM has a fast-phase environment.

5S PRACTICES

PERFORMANCE EVALUATION

Clients

There is a Quality Assurance Department which uses customer surveys to know


feedbacks about the services rendered.

Suppliers

Annually, suppliers are educated. If failed to comply, there is a need to find a new one
and replace them

Employee

Semi-annually employee evaluation. Supervisors and managers observe and rate the
employees performance to give them proper rewards and incentives.

CORPORATE SOCIAL RESPONSIBILITY

To follow all legal laws with regards to rendering pest control services.

To render best possible services without polluting the environment.

To ensure safety of employees by providing them medical health cards and giving
them annual physical examination.

DOCUMENTATION

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