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    Nissan Case

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    Sabrina Anonas
    Nissan prioritizes quality in its operations through several key components: 1) Understanding customer requirements to maximize satisfaction. 2) Considering quality in all processes, not just the final product. 3) Standardizing tasks to reduce errors and ensure consistent quality. Nissan incorporates its vision of enhancing people's lives by investing in employees through training and flexible, varied roles to produce innovative, high-quality products.

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    Nissan Case

    Uploaded by

    Sabrina Anonas
    123 views3 pages
    Nissan prioritizes quality in its operations through several key components: 1) Understanding customer requirements to maximize satisfaction. 2) Considering quality in all processes, not just the final product. 3) Standardizing tasks to reduce errors and ensure consistent quality. Nissan incorporates its vision of enhancing people's lives by investing in employees through training and flexible, varied roles to produce innovative, high-quality products.

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    Nissan prioritizes quality in its operations through several key components: 1) Understanding customer requirements to maximize satisfaction. 2) Considering quality in all processes, not just the final product. 3) Standardizing tasks to reduce errors and ensure consistent quality. Nissan incorporates its vision of enhancing people's lives by investing in employees through training and flexible, varied roles to produce innovative, high-quality products.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    123 views3 pages

    Nissan Case

    Uploaded by

    Sabrina Anonas
    Nissan prioritizes quality in its operations through several key components: 1) Understanding customer requirements to maximize satisfaction. 2) Considering quality in all processes, not just the final product. 3) Standardizing tasks to reduce errors and ensure consistent quality. Nissan incorporates its vision of enhancing people's lives by investing in employees through training and flexible, varied roles to produce innovative, high-quality products.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    of 3

    Nissan Case Study

    Group 2

    Alessandra Brigitte Anonas


    Maria Rosario Campos
    Niel Brian Dusaran
    Allan Dominic Mendoza Jr.
    Ruth Sarong
    Ma. Eleonor Trazona

    1. Enumerate and describe, with examples, the Critical Components Of


    Total Quality Management In Operations.
    -Understand Customer Requirements to create maximum satisfaction from
    the customer. Nissan Studies their demands in order to make sure
    customers demands are met. They, like all successful firms, study their
    customers in order to find out their likes and dislikes in order to
    incorporate it in their products.
    -Consider the processes involved in providing quality, not just the end
    result.
    Nissan has 3 main production shops: The body assembly, the painting and
    the Final assembly.
    Nissan also has some support manufacturing areas: The press shop that
    produces panels for the vehicles. The plastics shop that makes bumpers
    and fenders on site and casting shop that makes the engine parts.
    The engine shop that assembles the engine, installs oil and coolant fuels
    and an axle plant that produces axles that are joined to the engines in final
    assembly.

    They have a process of generating different jobs across 3 main broad


    areas:
    Direct manufaturing/Assembly, which has 63 percent of the proportion of
    workforce.
    Maintenance and Quality assurance, which has 23 percent of the
    proportion workforce.
    Administration, which has 14 percent of the proportion workforce.

    -Prioritize and standardize tasks to deliver quality. Nissan's plant in


    Sunderland is technically highly advanced. It uses sophisticated robotics
    and computer integrated manufacturing techniques to create a carefully
    monitored production process that reduces error to an absolute
    minnimum.

    -Educate all employee to work in this way. Nissan expects and requires
    their employees to become milti-skiolled decision makers. They train them
    to develop their skills, encourage them to make decisions, to participate in
    teams, to place quality at the heart of flow production, to have flexible
    working practices and to provide their employees variety in their roles.
    Nissan also practices the JIT (Just-in-time) approach which minimizes, if
    not, eliminates the percentage of waste and defects.
    2. Research Nissan's Vision and Mission. How do they incorporate these
    in the company?
    Vision:
    Nissan, Enchancing people's lives
    Nissan's vision translates to how their company wants to improve the
    automative industry in order to give their customers a better product,
    better service and a better, eazier life o the road.
    Mission:
    Nissan provides unique and innovative automative products and services
    that delivers superior measurable values to all stockholders in alliance
    with Renault.

    The aim to innovate the bests automative technology drives Nissan to take
    care and invest in their employees in oreder to provide the best products
    and services possible.
    3.What are the core values that have seen Nissan's total quality in it's
    products?
    Their core values are:
    -Going for quality. Build good quality rather than inspecting for poor quality
    out.
    -JIT (Just-in-time) a process wich eliminates waste and defects that
    greatly improves total quality.
    4. Describe how Nissan used JIT (just-in-time) management to ensure
    quality in its products.
    Every vehicle is monitored automatically throughout each stage of
    production. a transponder attatched to the chasis leg contains all of the
    vehicle's production data, its required color, specifications and trim.
    When a transponder sends a message to the production system at a
    supplying company to produce a seat in a particular color and trim, this
    triggers the relevant response abd a seat to that required specification is
    produced and arrives to meet the vehicle to which it belongs-just in time.
    5. Based on the case, how does Nissan define quality?
    - Nissan Expects and requires its emplyees to become milti-skilled. Nissan
    Trains their employees to develop their skills. They include a daily face to
    face meeting between management and employees having a company
    council, employee surveys and employees having ready to the company's
    intranet systems. so in short, Nissan defines quality by having the best
    skilled workers to produce the best quality.

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