Project of Mba in HRM

MOHI-UD-DIN ISLAMIC UNIVERSITY NERIAN SHARIF [AJK]
Proposal Submitted in Partial Fulfillment of Requirement for the Degree of Maste

r in Business Administration
Submitted By: Saleem Akhtart
Roll No: 21790
Program: M.B.A (HRM)
INTERNSHIP REPORT
BANK AL-FALAH Ltd.
MR. SALEEM AKHTAR

Roll No:21790
Registration No:07-PGT-7871
Program: M.B.A (HRM)
Department of Business Administration
LETER OF TRANSMITAL
To
Subject : Faculty of management & Administrative sciences

Mohi Ud Din Islamic university Narian Sharif (ajk),
I acknowledge with my cordial thanks the co-operation & encouragement you provid
e us and it gives us great pleasure in submitting report to you.
With regard to the opportunities you provide I tried entirely to figure out som
ething about practical work and its requisite prospect.
During my period of work I have gather & learn a great experience. Finally I en
tirely enjoyed this assembling of term paper with my renowned institution mortal
support & encouragement
I should be glad and ready to co-operation with whatever you may ask for further
clarification.
Thank you
Yours sincerely,
Saleem akhtar
Mohi Ud Din Islamic University (AJk)
Declaration
I hereby solemnly that this internship report is submitted by me for the partial
fulfillment of the degree of master of business administration (MBA) is the ori
ginal one and has not been submitted concurrently or latterly to this or any oth
er university for any other degree.
Date: ________________ Signature:____________

___________
(Saleem Akhtar)
Contents
SR No P
age #
1.1 Evaluation of Banking 1
1.2 Early Growth
1
1.3 Development of Modern Banking.
2
1.4 Banking in Pakistan
2
1.4.1 Central Bank 3
1.4.2 Nationalized Schedule Banks
3
1.4.3 Specialized Banks
3
1.4.4 Private Schedule Banks
3
2.1 Introduction to Bank Alfalah Ltd.
5
2.2 Introduction to Branch
6
2.3 Vision & Mission Statement
7
3.1 Goals and Objectives Bank Alfalah Ltd . 8
4.1 Strategies
9
5.1 Functions & Services 9
6.1 Human Resource Management 10
7.1 Hierarchy of Top Management 11
8.1 Hierarchy of Bank Alfalah 12
8.2 Management of Bank Alfalah 13
8.3 Introduction of HRM 14
8.4 Managers 14
8.5 Supervisors 14
8.6 Work Directors 15
8.7 Leaders 15
8.8 Deposit Account 16
8.9 Account Opening Requirements 16
8.10 Current Account 16
8.11 PLS Saving Account 17
8.12 Royal Profit Account 17
8.13 Basic Banking Account 17
8.14 Alfalah Mahana Amdan 18
8.15.1 FAQs 19
8.15 Alfalah Education 21
8.16 Alfalah Kamyab Karobar 24
9.1 Financial Services 25
9.2 Foreign Trade & Correspondent Banking 26
9.3 Alfalah Karobar Finance 27
9.4 Alfalah Milkiat Finance 28
9.3 Alfalah Zarai Sahulat 28
9.4 Treasury & Investment 29
9.4.1 Money Market 29
9.4.2 foreign Exchange Market 30
9.4.3 Investment 30
9.5 Govt. Securities 30
9.5.1 Custodianship 30
9.5.2 Financial Advisory Service 31
9.6 Home Remittance 31
10.1 Consumer Finance 32
10.1.1 Platinum Card 33
10.2 Features 33
10.2.1 No Annual Renewal Fee 33
10.2.2 Balance Transfer Facility 33
10.2.3 Global Acceptability 33
10.2.4 Cash Advance Facility 33
10.2.5 Revolving Credit 33
11.1 Supplementary cards 33
11.2 Card Expiry period 33
11.3 Zero Loss Liability 34
12.1 All Billing in Pak Rupees 34
12.2 Limits of Indemnity 34
12.3 Coverage 34
12.4 Special Exclusion 34
12.5 Geographical Limits 34
13.1 Statement of Account 34
13.2 Fortunes ATMs 35
13.3 Acceptance at 1Link 35
13.4 Utility Bill Payment 35
13.5 Call and Pay 35
13.6 Prepaid Mobiles Top Up 36
13.7 Alfalah Credit on Phone 36
14.1 Credit Card Bill Payment through Alfalah Hilalcard 36
14.2 Calculation 37
14.3 Terms and conditions 37
15.1 MoneyGram 37
15.1.1 Secure and reliable 41
15.1.2 Convenient and Fast 41
16.1 Lockers 41
16.1.1 Importance Features of Lockers 42
16.1.2 Lockers Rates 42
17.1 SWOT Analysis 42
17.1.1 Strengths 43
17.1.2 Weaknesses 43
17.1.3 Opportunities 43
17.1.4 Threats 44
18.1 24 Hours Banking 44
19.1 Recommendations 45
19.2 Conclusion 47
20.1 References 48
20.2 Chairman Massage 49
Dedication
To my Parents who prayer for me, encourage me, and make me able to complete this
report.
ACKNOWLEDGEMENT
If you give Thanks, I will Give you more (Al Quran)
I have great sense of gratitude for the most beneficent and merciful Allah who h
as always helped me in all matters of life. I tried butt he rewarded me more tha
n the tried . praise is to Allah the most Gracious and merciful, who blessed me
with the knowledge and wisdom and enable me to overcome this task.
Heartiest gratitude to my Parents without their continuous encouragement and lov
e. I could not have accomplish this task. I have deep feeling for whole of my fa
mily. In general and for my Father. They have always soothed me, elevated me and
their words and prayers have floated me in the deep seas of troubles. All of my
success and due to my family.
I am thankful to all of my teachers and my class fellows and friends whom cheerf
ulness and guidance is an asset for me. I am especially thankful to the bank sta
ff and particularly.
Zonal Manager: Mr. Abu Bakar

Branch Managers: Mr. Faisal Iftikhar
Operational Manager: Mr. Ahsan Ellahi
Account Opening Officer: Mr. Umer Irshad
Remittance officer: Mr. Asif Butt
Recovery & Credit Officer Mr. Yasir mushtaq
Quality Manager: Mr. Hamayun Nawaz
PREFACE
People are a company’s most important assets. They can make or break the fortune
s of a business. In today’s highly competitive business environment placing the
right people in the right position is very critical for the success of any organ
ization
The project report “Management of Bank Al-Falah” is about the all views its mana
gement, including the current & past over all progress & process of planning, Or
ganizing, Leading, Controlling, Ethics, Culture & Organization design. The proce
ss which is being followed & running presently , of Planning, Organizing, Leadin
g, Controlling, Ethics , Culture , Organization design and position of whole org
anization in our nation are also being discussed in details in this report.
This project is the compulsion in by the department of business administration M
ohi Ud Din Islamic university Nerian Sharif (AJk) for the award of master degree
in business administration. In order to accomplish the task of completion of de
gree. I choose the renowned and reputed organization that is the Bank Alfalah. t
he finance department of the bank has emerged a successful one in the organizat
ion and the records of the bank are evident to prove the statement. I went throu
gh 8 week internship training in the bank in order to perceive the true art and
the practical picture of the daily activities and to go through the process by w
hich the organization is making very well out its limited resources. The report
is according to best of my perception and the knowledge gained via the books and
the courses has been tried to be implemented in the due courses of the business
affairs. It will give a comprehensive and sophisticated and elaborated way of j
udgment of all department of the organization for the convenience of the reader
I have tried my level best to make the report comprehensive and elaborative. The
sectioning of the report will pave the way to read and understand the report ea
sily.
The process in involved in the almost all department have been studied thoroughl
y and the things I have learned will enhance my capabilities and polish my mana
gerial skills. I am sure that the department of business administration will obl
ige me by giving its recommendation and consent for the approval of the degree a
nd the purpose which I have gone through training and report writing procedure w
ill be served positively.
Mohi Ud Din Islamic University (AJk)
EXECUTIVE SUMMARY
Alfalah bank limited has solid foundation of over 13 years in Pakistan with a ne
twork of over 274 Branches .The bank is currently operating through more than 2
74 branches domestically and an international presence in Afghanistan, Banglades
h and Bahrain, with the registered office at B.A.Building, I.I.Chundrigar, Karac
hi. Some of the main branches are located in all of the major cities including:
Chakwal, Hyderabad, Lahore, Kasur, Islamabad, Gawadar, Peshawar, Faisalabad, Que
tta, D.I.Khan, Rawalpindi, Sargodha, Sheikhupura, Sukkur, Sialkot, Multan, Murre
e, Attock District, Gujranwala, Pirmahal, Mirpur Khas etc.
The Alfalah HilalCard is globally accepted welcomed at all locations displaying
the VISA/ ELECTRON/PLUS logos with self-printing POS terminals. Your card is acc
epted at nearly 29 million physical locations in more than 150 countries round t
he globe with above 27,000 major establishments in Pakistan.
Alfalah operation continued to be streamlined with focus on rationalization of e
xpenses realignment of back end processing to increase productivity enhancement
of customer services standards process efficiency and controls. The Bank has tak
en the leaf in introduction the innovative concept of centralizing Trade service
s in the country by providing centralized foreign trade services to branches wit
h a view to improve efficiency , expertise and reduce delivery cost.
During my internship in Alfalah I worked in remittances Advances and Customer se
rvice office department and Money Gram. I successfully completed all the task an
d duties . that were assigned to me. During the course of internship I also lear
ned Bank’s correspondence with their customer and within Branches. I learned abo
ut especially the documentation requirement for different kind of financing faci
lities.
History of Banking:
1.1 EVILUTION OF BANKING:
It has not so far been decided as to how the word ‘Bank’ originated. The explana
tion of this origin is attributed to the fact that Jews in Lombardy transacted t
he business of money exchange on branches in the market place and when the busin
ess failed. The people destroyed the Bank. Incidentally the word ‘Bankrupt’ is s
aid to have been evolved from the Italian Money changers were never called ‘Banc
hierei’ in the middle ages.
Other authorities hold the opinion that the word ‘Bank’ is derived from the Germ
an work back which means joined stock fund. Than ‘Back’ was Italianize into ‘Ban
k’.
1.2 EARLY GROWTH

Banking in fact Is as primitive as human society for ever since man came to rea
lize the importance of money as a medium of exchange. Perhaps it was the Babylon
ians the development banking system as early as 2006 B.C It is evident that the
temples of Babylon were used as ‘ Banks’ because of the prevalent respect and co
nfidence in the clergy.
King Haurabi (1686---1728 B.C) the founder of the Babylonian empire, drew up acc
ede where in he laid down standard rules of procedure for banking operation by t
emples and great Landlords. He got his code inscribed on the block of diorite ab
out 8 feet tall containing about 150 paragraphs which deals with nearly all aspe
cts of loans. Interest pledges , guarantees natural accident, loss, theft etc.
later on Sumerians Babylonians, hitties and Assyrians standardized the value of
the goods in silver copper and bronze.
It is not certain as to whom invented money but history recess that king of Lydi
a castled electrum ingots of identical shapes and of uniform weight with a tripl
e emblem engraved on it as an official guarantee of value in 687 B.C in 1401 a G
erman public bank was framed comprising the operations discounting and transfer
ring of money . by the 16th century some more public Banks were formed in Venice
, Milan, Amsterdam, Hamburg and Nuremburg. In order to streamline Banking organi
zations and techniques conferences were held in Nuremburg from 1548 to1551 and i
t was agreed that the commercial interest of the time needed a bank with facilit
ies of growth and transfer but it should not be run by private individuals . ult
imately in 1587 a Stat Bank under the name of Banco DI rialto was formed in Geno
a. Later the Bank of Amsterdam was also formed in 1609. this Bank had guarantee
by the state and rendered valuable service to the Netherlands trade up to the ye
ar 1795.
Similarly in1690 the Bank of Hamburg came into existence in Hamburg with the sim
ilarly in 1690. the bank of Hamburg came into existence on Hamburg with the busi
ness of accepting deposits of fine silver or foreign money and to run account on
these deposits. This Bank rendered great service to the merchants as well as co
untries it dealt with until with 1873 when it was merged with the Reich Bank. By
the year 1700. the Bank of England was not only issuing notes butt also conduct
ing account for customers. Its directors were conducting the business like that
of limited companies. The Bank had the monopoly of issuing banking notes. Up to
1813 to there about England the main profit of bank was derived from the circula
tion of notes.
1.3 Development of Modern Banking:
In 1918 came into being eleven clearing banks of today. The effects of this
historical development of banking in England has been fairly wide. First emerge
nce of a small number of large banks with wide network of branches.
Second increase in the population of Bank accounts and a large scale use if che
ques. In 1946 the labor government nationalized the bank of England and transfer
red the existing stock to the nominee of British treasury. In 1955 the British b
anks made a departure from traditional banking by undertaking hire purchase fina
nce for companies buying industrial plants and machinery and took interest on hi
re purchase finance
1.4 Banking in Pakistan: At the time of independence there were 631 offices
of scheduled banks in Pakistan of which 487 were located in West Pakistan alone,
as new country without resources it was very difficult to run its own banking s
ystem immediately. Therefore the expert committee recommended that reverse bank
of India should continue to function in Pakistan until 30th September 1948, so t
hat problems of time and demand liability coinage currencies, exchange etc. Be
settled between India and Pakistan. The non Muslims started transferring their f
unds and accounts to India. By the end of June 1948 the number of officers of s
cheduled banks in Pakistan declined from 631 to 225. there were 19 foreign banks
with the status of small branch officers that were engaged solely in export of
crops from Pakistan, while there were only two Pakistani instructions, Habib ban
k of Pakistan, and Australia Bank. The customers of the bank are not satisfied w
ith the uncertain condition of banking. Similarly the Reserve Bank of India was
not in the favor of govt. of Pakistan decided to establish a full fledge central
Bank. Consequently the Governor of Pakistan Quaid -I- Azam inaugurated the stat
Bank of Pakistan assumed full control of banking and currency in Pakistan.
The Banking structure in Pakistan comprises the following types.
• State Banks
• Commercial Bank of Pakistan
• Saving Banks.
• Co-operative Banks.
• Specialized credit institution.
Up to December 31,1973. there were 14 Pakistan commercial banks that functioned
all over the country and in some foreign countries through a network of branches
. All these commercial banks were nationalized in January 1, 1974. and were reco
gnized and merged into the following five banks.
1. National Bank of Pakistan.
2. Muslim Commercial Bank Limited.
3. Habib Bank Limited.
4. Allied Bank Limited.
5. United Bank Limited.
The State Bank of Pakistan is the central bank of the country and was establishe
d on July 1. 1948. The separation of East Pakistan and its repercussion in the f
orm of economics depression has caused a lot of difficulties to the banking syst
em in Pakistan. The network of bank branches now covers cover a very large segme
nt of national economy. The numbers of branches have increased appreciably and t
here is now on branch of bank for every 3000 heads of population approximately.
There is done reasonable growth in deposit from the establishment of Pakistan. B
esides this growth specialized credit and financial institution have also develo
ped over the years.
The government of Pakistan in the late 90’s introducing the need for the privat
ization of state owned banks and companies. The private sector has accepted the
challenge and most of the banks are privatizing today. The state bank of Pakista
n issues the shares of these periodically. Bank employees and other common can a
lso purchase these shares and earn profit.
1.4.1 Central Bank
1. State Bank of Pakistan
1.4.2 Nationalized Scheduled Banks
1. First Women Bank Limited , 2. National Bank of Pakistan
1.4.3 Specialized Banks:
1. Industrial Development Bank ,2. Zarai Taraqiati Bank Limited ,3. Punjab Prov
incial Cooperative Bank , 4. SME Bank
1.4.4 Private Scheduled Banks
1.Allied Bank of Pakistan, Karachi 2. Arif Habib Bank Limited, Karachi, 3.Askar
i Bank, Rawalpindi , 4. Atlas Bank, Karachi 5. Bank Alfalah, Karachi 6. Bank
AL Habib, Karachi 7. Barclays Bank, Karachi 8. Citibank, Karachi 9. Faysal Ba
nk, Karachi 10. Habib Bank, Karachi 11. Habib Metropolitan Bank, Karachi 12. HS
BC Bank Ltd, Karachi 13. JS Bank 14. KASB Bank, Karachi 15. MCB Bank Limited, Is
lamabad 16. Mybank Limited, Karachi 17. NIB Bank, Karachi 18. Royal Bank of Scot
land Ltd, Karachi 19. SAMBA Bank Limited, Karachi 20. Silkbank Limited 21. Soner
i Bank 22. Standard Chartered Bank Ltd, Karachi 23. The Bank Of Tokyo Mitsubis
hi UFJ Limited, Karachi 24. United Bank Limited, Karachi
2.1 Introduction to Bank Alfalah Ltd.
Bank Alfalah Limited is a private type bank of Pakistan that is ow
ned by the Abu Dhabi Group. In Pakistan, Bank Alfalah became functional in June,
21 year1997. Initially it was started working as a public limited company under
the companies Ordinance 1984. Bank Alfalah is registered at both Karachi and La
hore stock Exchange with a ticker name of “BALF” Its banking operations commence
d from November 1 1997. In the same year, in the month of November it started
working as a bank. Bank Alfalah is a commercial bank. Bank Alfalah has a partne
rship with the Abu Dhabi Group that allows the bank to invest advanced and effec
tive technology in order to widen the range of its services and products.
Outside Pakistan, Bangladesh was the first place where Bank Alfalah got the Bang
ladesh operations of Shamil Bank of Bahrain and after getting its ownership this
bank was renamed as Bank Alfalah. In the running time there are total five bran
ches among them three branches are working in Dhaka while two others are in Sylh
et and Chittagong. Since its inception as the new identity of H.C.E.B after the
privatization in 1997, the management of the bank has implemented strategies and
polices to carve a distinct position for the bank in the market place. Strength
ened with the banking of the Abu Dhabi Group and driven by the strategic goals s
et out by its board of management, the Banking has invested in revolutionary tec
hnology to have an extensive range of products and services. This facilities the
ir commitment to a culture of innovation and seeks out synergies with clients se
rvices provides to ensure uninterrupted services to its customers.
The bank received the requirements of customers and matches them with quality pr
oducts and services solutions. During the past five years bank has emerged as on
e of the foremost financial institution in the region endeavoring to meet the ne
eds of tomorrow as well as today. To continually upgrade the quality of servic
es to the customers, training of team members in all the integral aspects of ban
king customer service and IT was specially focused.
The portfolio concentrates on all aspects of conventional banking as well as t
he financial needs of corporate sector . Dynamic and high value products include
s Car Financing , Home Financing, Rupee Travelers Cheques, credits, debits, debi
t Cards, One Line Banking , ATM and consumer Durables. In addition to this , Isl
amic Banking Division is a recent initiative, a which operate as separate Branc
h. It offers Shariah complaints products through a network of five Branches, wh
ich will increase to 50 by the year 2007. the bank is committed to combine all
its energies and resources to bring high value , security and satisfaction to
its customers, employees and shareholder. The Bank has invested in revolutionar
y technology to have an extensive range of products and services. This facilitie
s commitment to a culture of innovation and seeked out synergies with client and
services providers to ensure uninterrupted services to it customers.
2.2 Introduction to Branch

The bank Alfalah main
Branch is located at the G.T. Road Near G.T S Chowk Gujrat. It has ample of
parking space and due to the attention and interest of the Branch Man
ager Mr. Faisal Iftikhar , the exterior of the branch has been delightf
ully decorated. At the time of my internship the branch has total 54 empl
oyees ranging from the Bank Manager to the Tellers. Other than these of
ficer , there were about eight workers ranging from the security Guard to the Cl
earing Boys to the Incharge of the Kitchen.
The main reason of the Bank’s existence is the acceptance of people’s money to
keep safe until they need it back and extending money on interest to those who
need it for investment purposes. The growing needs of people near the branch are
the major reason for its increasing profits.
The Branch is going well for credits, operations and foreign trade load is muc
h less compared to other branches because it’s new branch and foreign trade busi
ness is more risky and people prefer experienced branches for this.
I did internship in Bank Alfalah Ltd. main Branch G.T.S Chowk Gujrat some import
ant information about my branch which I observed as follows.
Deposits:
The total deposits of the Branch is about
No of Account:
Current Account:
Total number of current account are 6300
PLS Account:
Total number of Profit and Loss Account are 2800
Foreign Currency Account:
Total number of foreign Currency Accounts are 350
Alfalah Kamyab Karobar Account:
Total number of Kamyab karobar account are 1500
Alfalah Mahana Amdan Account:
Total number of Alfalah Mahana Amdan are
2.3 Vision and Mission Statement

3.1 Goals & Objectives of Bank Alfalah
• Bank Alfalah believes in the phrase “Customer come first”. BAL’s objecti
ves is to please their customers by fulfilling the financial needs as best as
possible. They believe in placing the client at the center of business and all
of the products and services.
• Services excellence is one of the objectives of Bank Alfalah.
• Alfalah strives continually on the development of new areas of activitie
s to distinguish itself in the market place along with traditional banking activ
ities of resources mobilization and credit disbursement.
• Bank focus is on foreign trade as primary niche of business.
• Alfalah objective is the complete automation and computerization of all
of its banking activities…
• Alfalah Training and Development program of its employees is aimed
at developing skills of its employees. It makes positive contribution to the
service culture of the banking system as a whole…
• They are committed to put all their energies, resources and time to b
ring higher values and satisfaction to their customer , employees and shareholde
rs.
The introduction and development of innovative financial instrument will be majo
r objectives of Bank Alfalah Limited.
Goals and objective are factors through which the company’s devotion and commitm
ent to the job can be seen. if the goals are realistic and achievable , than sur
ely that organization Is doing its job. Bank Alfalah also has certain goals and
objectives which it is trying to achieve , through its various strategies and op
erations. The goals and objectives are mentioned below.
1. To create a sound base , and through efficient systems achieve modern ba
nking through out Pakistan
2. By the end of every accounting year there is an increase in deposits. As
the deposit rate of during 2002 was approx 52 Million and the same has been inc
reased in 2003 by 77 million.
3. To create unit Banking network in all the branches of Bank Alfalah, the
end of the year . this mean that all the operations of the bank deposits to adv
ances , imports, export, L/C opening, foreign, currency and many more aspects un
der one roof , so that the customer can be facilities in one visit.
4. Islamic Banking is one of the goals of Bank Alfalah through it has been
initiated in the last fiscal year and it is very acceptable for general public .
However , there is lot of work to do successful implementation of the Islamic B
anking Plan. In this regard the bank is opening specific Islamic Banking Branch
under the supervision of its Islamic Division.
4.1 Strategies
Bank Alfalah has formulated certain sets of strategies to enable it to achieve
its goals and objectives. These strategies are mentioned below
1. In order to achieve its goals of creating a sound base and presence of e
fficient modern banking system, Bank Alfalah has started operation of Automated
Teller Machines in all the major areas like Karachi, Lahore, Islamabad and othe
r cities of Pakistan.
2. Bank Alfalah is committed to building long lasting relationships through
an assertion to service excellent and providing innovative products to meet the
changing needs of our valued customers, Alfalah still in its infancy, compared
to the exalted banking standards Bank Alfalah backed by a strong Abu Dhabi Group
and inspired by the vision of its Board and Management has built up a strong cu
stomer base. The Bank provide a full range of Banking services to corporate clie
nts. While applying leading technologies. Today the Bank is well positioned to p
rovide appropriate banking services to customers.
3. The main focus is building relationships and being known by the way th
ey do business. Management recognizes that a banking relationship required compa
tibility, communication and cooperation and that each customer deserves nothing
less than full attention and available resources to meet their financial objecti
ve.
Core value and corporate culture is based on the belief that superior personaliz
es service is the most important product . Bank is in the process of getting to
know customers by name and understand their business and personal financial nee
ds. This one on one personalizes service quality has served as Bank Alfalah uniq
ue signature since inception and continues to separate it
5.1 Functions and Services
Branch banking, which includes Deposits, Remittances, Foreign trade, Lockers.

Consumer banking that includes Auto Loans, Credit cards, home loans, consumer
Durables , RTCs.
Electronic banking, which includes telephone banking, online banking, ATMs.
Corporate banking, which includes the facilities and services such as Short/Long
term finance, trade finance, structured finance, Treasury & Investment that i
ncludes services such as money market, forex market, investment, government secu
rities, correspondent banking.
6.1 Human Resource Management:
Human Resource Management
(HRM) is the function within an organization that focuses on recruitment of, ma
nagement of, and providing direction for the people who work in the organization
. Human Resource Management can also be performed by line managers. Human Resour
ce Management is the organizational function that deals with issues related to p
eople such as compensation, hiring, performance management, organization develop
ment, safety, wellness, benefits, employee motivation, communication, administra
tion, and training.
7.1 Hierarchy of Top Management
Chairman
Board of directors
Chief Executive Officer

Executive Committee
Executive Incharge
1. Area Manager North 2. Area Manger South
8.1 Hierarchy of Bank Alfalah Ltd. G.T. Road Gujrat
Chief Manager
Manager Operation Manager International banking Manager

credits
Account Department Imports Departments Leasing Departme

nt
Cash Department Export Department Home finance Department
Account Opening Department Foreign Exchange Department

Car finance department
Remittances Department Credit card Department
Clearing Department
Internal Audit department Marketing Department
8.2 Management of Bank Alfalah
Mr. Sirajuddin Aziz

Chief Executive Officer
Mr. Parvez A. Shahid
Co-Chairman Central Management Committee
Mr. Shakil Sadiq
Chief Operating Officer
Mr. Arfa Waheed Malik
Group Head
Corporate & Investment Banking
Mr. Ijaz Farooq
Group Head
Islamic Banking
Mr. Adil Rashid
Group Head
Consumer Finance
Mr. Nadeem Ul Haq
Group Head
Operations
Mr. Mohammad Yousuf
Group Head
Credit & Collections
Mr. Bakhtiar Khawaja
Group Head
Training & Development
Mr. A. Wahid Dada
Group Head
Commercial Banking
Mr. Hamid Ashraf
General Manager
Legal Affairs & Company Secretary
Mr. Zahid Ali H. Jamall
Chief Financial Officer
Mr. Yasar Rashid
Group Head
Audit & Inspection
Mr. Talib Rizvi
Group Head
Priority Banking & Wealth Management
Mr. Tariq Mir
General Manager
International Business
Mr. Ather Shehab
Executive Incharge
Establishment & Administration
Mr. Mahmood Ashraf
General Manager
Credit Monitoring
Mr. Falak Sher
Chief Compliance Officer
Mr. Imtiaz Ahmad Sheikh
General Manager
Information Technology
Mr. M. Mudassar Aqil
General Manager
Human Resource & Quality Assurance
Mr. Haroon Khalid

General Manager
Risk Management
8.3 Introduction (HRM)

The Human Resources Management (HRM) function includes a variety of activities,
and key among them is deciding what staffing needs you have and whether to use i
ndependent contractors or hire employees to fill these needs, recruiting and tra
ining the best employees, ensuring they are high performers, dealing with perfor
mance issues, and ensuring your personnel and management practices conform to va
rious regulations. Activities also include managing your approach to employee be
nefits and compensation, employee records and personnel policies. Usually small
businesses (for-profit or nonprofit) have to carry out these activities themselv
es because they can t yet afford part- or full-time help. However, they should a
lways ensure that employees have -- and are aware of -- personnel policies which
conform to current regulations. These policies are often in the form of employe
e manuals, which all employees have.
The HRM function and HRD profession have undergone tremendous change over the pa
st 20-30 years. Many years ago, large organizations looked to the "Personnel Dep
artment," mostly to manage the paperwork around hiring and paying people. More r
ecently, organizations consider the "HR Department" as playing a major role in s
taffing, training and helping to manage people so that people and the organizati
on are performing at maximum capability in a highly fulfilling manner.
8.4 Managers
A classic definition is that “Leaders do the right thing and managers do things
right.” A more standard definition is usually something like “managers work towa
rd the organization’s goals using its resources in an effective and efficient ma
nner.” In a traditional sense, large organizations may have different levels of
managers, including top managers, middle managers and first-line managers. Top (
or executive) managers are responsible for overseeing the whole organization and
typically engage in more strategic and conceptual matters, with less attention
to day-to-day detail. Top managers have middle managers working for them and who
are in charge of a major function or department. Middle managers may have first
-line managers working for them and who are responsible to manage the day-to-day
activities of a group of workers. Note that you can also have different types o
f managers across the same levels in the organization. A project manager is in c
harge of developing a certain project, e.g., development of a new building.
A functional manager is in charge of a major function, such as a department in t
he organization, e.g., marketing, sales, engineering, finance, etc. A product ma
nager is in charge of a product or service. Similarly, a product line manager is
in charge of a group of closely related products. General managers are in charg
e of numerous functions within an organization or department.
8.5 Supervisors
(This is a widely misunderstood term. Many people believe it applies only to peo
ple who oversee the productivity and development of entry-level workers. That s
not true.) The term "supervisor" typically refers to one’s immediate superior in
the workplace, that is, the person whom you report directly to in the organizat
ion. For example, a middle manager’s supervisor typically would be a top manager
. A first-line manager’s supervisor would be a middle manager. A worker’s superv
isor typically would be a first-line manager.
Supervisors typically are responsible for their direct reports progress and pro
ductivity in the organization. Supervision often includes conducting basic manag
ement skills (decision making, problem solving, planning, delegation and meeting
management), organizing teams, noticing the need for and designing new job role
s in the group, hiring new employees, training new employees, employee performan
ce management (setting goals, observing and giving feedback, addressing performa
nce issues, firing employees, etc.) and ensuring conformance to personnel polici
es and other internal regulations.
Supervisors typically have strong working knowledge of the activities in their g
roup, e.g., how to develop their product, carry out their service, etc. Many als
o use the term "supervisor" to designate the managerial position that is respons
ible for a major function in the organization, for example, Supervisor of Custom
er Service.
8.6 Work Directors
Work directors directly oversee the work of their subordinates. They carry out t
heir oversight role by specifically assigning work and then closely monitoring t
o ensure the work is carried out according to their wishes. Often, people work t
heir way up through management levels by starting out as work directors. Over ti
me, they develop skills in delegation, which frees them up from having to closel
y monitor the work of their subordinates and, instead, to attend to more high-le
vel managerial activities. Work directors are not always at lower levels of the
organization. For example, a middle- or upper-level manager who has poorly devel
oped delegation skills might still be interpreted as work directing her or his s
ubordinates.
8.7 Leaders
Very simply put, a leader is interpreted as someone who sets direction in an eff
ort and influences people to follow that direction. They set direction by develo
ping a clear vision and mission, and conducting planning that determines the goa
ls needed to achieve the vision and mission. They motivate by using a variety of
methods, including facilitation, coaching, mentoring, directing, delegating, et
c. As noted above, one of the four key functions of management is leading (along
with planning, organizing and controlling). Leaders carry out their roles in a
wide variety of styles, e.g., autocratic, democratic, participatory, laissez-fai
re (hands off), etc. Often, the leadership style depends on the situation, inclu
ding the life cycle of the organization. There are many views about what charact
eristics and traits that leaders should have. There are also numerous theories a
bout leadership, or about carrying out the role of leader, e.g., servant leader,
democratic leader, principle-centered leader, group-man theory, great-man theor
y, traits theory, visionary leader, total leader, situational leader.
8.8 Deposit Accounts
• Current Account
• PLS Savings Account
• Royal Profit
• Basic Banking Account
• Alfalah Kifayat
• Alfalah Mahana Amdan
• Alfalah Education
• Alfalah Kamyab Karobar
Foreign Currancy Account
Four Foreign Currancy Account are also open in Bank Alfalah
Euro
Pound
Dollar
Riayal
8.9 Account Opening Requirements
Any Pakistani resident over the age of 18 and have CNIC can open the Account.
Minimum balance requirement for opening the account is Rs. 5,000/-
8.10 CURRENT ACCOUNT
• Non interest bearing checking account.
• Minimum account opening requirement of Rs. 10,000 only.
• Debit card can be used to withdraw cash and make purchases at thousands
of outlets across Pakistan which provides access to funds 24 hours a day.
• No restriction on number of withdrawals and on number of deposits
8.11 PLS Saving Account
• Profit & Loss Sharing Saving Bank Account.
• Minimum account opening requirement of Rs. 5,000 only.
• No restriction on number of withdrawals and number of deposits.
• Profit on saving accounts is credited to the customer account on half-ye
arly basis.
8.12 Royal Profit
• Minimum Deposit requirement of Rs. 50,000 only.
• Higher returns on higher balances.
• No restriction on number of withdrawals and on number of deposits.
• Profit is credited to the customer account on monthly basis.
8.13 Basic Banking Account
• Initial deposit for account opening is Rs. 1,000 with no minimum balance
requirement.
• Non interest bearing checking account.
• Maximum 2 deposits & 2 withdrawals through cheque is allowed.
• No restriction on ATM withdrawal.
1. Who can open this account?
Any Pakistani resident over the age of 18 can open this account. This account is
for individual/joint customers only. Other customers like companies, corporate
etc are not eligible for opening of this account.
2. What is the minimum & maximum balance requirement to open this account?
Minimum balance requirement for opening this account is Rs. 10,000/- with a maxi
mum of Rs.1, 000,000/-
3.How often can a customer withdraw funds?
Three debit transactions are allowed in a month either through cheques or Debit
Card/POS machine.
4. How often can a customer deposit funds?
There is no restriction on deposit transactions.
5. Will customer be issued cheque book and Hilal (Debit) card?
The bank will issue the first cheque book of 25 leaves and a Debit card.
6. When will the profit be credited in the account?
Profit will be calculated on monthly minimum balance basis and will be credited
in the account on quarterly basis. No profit shall be payable for a particular m
onth, if the minimum balance for any particular day of said month falls below th
e amount of Rs. 10,000/-.
7. Is online facility available for this account?
Yes it is. (Subject to fulfillment of all related requirements)
8. Are their any service charges for this account?
All service charges are as per the prevailing ‘Schedule of Charges’
9. How many Kifayat accounts can be opened by one customer?
Only one account per customer will be allowed across all branches of Bank Alfala
h
10. When will account statement be generated?
Account statement will be generated on half yearly basis
8.14 Alfalah Mahana Amdan

Alfalah Mahana Amdan is a 3 year TDR with expected rate of profit of 10% p.a. Th
is term deposit will provide an opportunity to individual/joint customers to enj
oy higher returns that will automatically be credited to his/her current/PLS/RP/
BBA account on 1st working day of each month. This facility is not available for
business and corporate customers.
Some salient features
1. Minimum placement limit is Rs. 100,000/- and maximum placement limit is
Rs.15,000,000/-
2. Expected Rate of profit is 10% Per annum (as per PLS governing rules)
3. Profit will be automatically credited on the 1st working day of each mon
th into customers Current/PLS/RP/BBA account
4. Free Personal Accident Insurance coverage up to the deposit amount or Rs
. 1,500,000/- whichever is lower.
5. Customer can avail financing facility up to 90% of the deposit(as per ba
nks policy)
6. Any Pakistani resident over the age of 18 can open this account
7. Alfalah Mahana Amdan term deposit can be maintained only at any one BAL
branch with a maximum cap of Rs. 15 Million. An undertaking shall be obtained fr
om the customer certifying that he/she is not availing Alfalah Mahana Amdan Term
Deposit Receipt facility from any other BAL branch.(included in AOF)
8. Alfalah Mahana Amdan TDR will be issued for three years tenure with auto
renewal facility of principal amount i.e. the facility will be renewed automati
cally on maturity (i.e. 3 years)
9. Alfalah Mahana Amdan TDR will be subject to Zakat, Withholding Tax as we
ll as any other applicable taxes
FAQs
1. Who can avail this facility?
Any Pakistani resident over the age of 18 years can avail this facility. This fa
cility is offered only to individual/joint customers. Other customers like compa
nies, corporate etc are not eligible to avail this facility.
2. Is the customer required to have a checking account with BAL?
Yes. The Customer must be maintaining a Pak Rupees checking account with BAL and
TDR facility shall be availed from the same branch.
3. What is the minimum & maximum placement limit for availing this facility
?
Minimum placement limit is Rs. 100,000 and maximum placement limit is Rs. 15,000
,000.
4. What is the tenure of this TDR?
The Alfalah Mahana Amdan Term Deposit Receipt will be issued for three years ten
ure with auto renewal facility.
Profit will be credited on 1st working day of each month to the customer’s accou
nt after deducting applicable WHT, etc.
6. What is the amount of benefit of Personal Accident Insurance Coverage?
The maximum amount covered is up to the deposit amount or Rs.1, 500,000 whicheve
r is lower.
7. Is there any detailed medical examination required before the facility c

an be availed?
No medical examination/health declaration is required.
8. How long is the insurance valid?
The insurance policy will remain valid under the following conditions:
a. Till the time depositor maintains his/her funds under the product Alfalah Mah
ana Amdan Term Deposit.
b. Till the time age of the customer remains within the bracket of 18 years to 6
0 years.
9. How insurance benefit will be given in case of joint account?
In case of a joint account the amount of insurance cover will be proportionately
divided (equally) among the joint account holders.
10. What happens on the maturity of TDR?
The TDR will be auto renewed for the next term at the prevailing rate of profit.
In case, the customer is willing to encash the funds at the time of maturity, h
e/she will furnish the request at least 3 working days prior to its maturity dat
e in writing to the branch to encash his/her TDR and credit the principal amount
to his/her account (as mentioned in application form
11. Is premature encashment allowed?
Yes, premature encashment is allowed. However, in such cases system will calcula
te profit amount at the prevailing rate of normal TDR depending upon the nearest
period
12. bracket completed. For example, if premature encashment is made after 1
year & 11 months, the 1 year prevailing profit rate of normal TDR will be applie
d on number of days funds remain placed with the bank. Rate differential on alre
ady paid profit will be adjusted from the principal amount.
13. Is there any premium penalty on premature encashment?
In case of any premature encashment upon customer request, prevailing premium ra
te (i.e. Rs. 140/- per deposit of Rs. 100,000/-) shall be recovered from the cus
tomer for the current year and will be deducted from the principal amount.
14. How many Alfalah Mahana Amdan TDR facilities can be availed by one custo
mer?
Customer can maintain Alfalah Mahana Amdan Term Deposit only at any one BAL bran
ch, with a maximum cap of Rs. 15 million. An undertaking shall be obtained from
the customer certifying that he/she is not availing Alfalah Mahana Amdan TDR fac
ility at any other branch.
15. What shall be the procedure if a customer is found maintaining more than
one Alfalah Mahana Amdan TDR facility at any other BAL Branch?
In case a customer is found maintaining placement at more than one branch than a
ll subsequent Alfalah Mahana Amdan Term Deposit Receipts availed at any other br
anch shall be treated as normal TDR and profit shall be paid as per prevailing n
ormal TDR rates. Rate differential on already paid profit will be adjusted from
the principal amount.
16. What shall be the procedure if a customer is found maintaining placement
of more than 15 million?
In case a customer is found maintaining placement for more than 15 million, all
subsequent placements exceeding Rs. 15 million shall be treated as normal TDR an
d profit shall be paid as per prevailing normal TDR rates. Rate differential on
already paid profit will be adjusted from the principal amount.
8.15 Alfalah Education

Alfalah Education is a Term Deposit product with No Additional Cost (NAC) educat
ion insurance cover for account holders with school going children. Alfalah Educ
ation Account , beside offering competitive return on TERM DEPOSIT , offers tuit
ion fee reimbursement of children for 15 years of schooling or up to their 20th
birthday, in the unfortunate event of the death (either through accident, illnes
s or natural causes) of the main breadwinner (account holder) parent.
Alfalah Education offers a competitive return on term deposit and secondly, it c
reates a contingency provision for our school going youth’s education in the hap
less event of the death of any major breadwinner. The product seems rewarding in
the current scenario of increasing number of children of school going age and t
he general public interest in quality education of their off springs.
Features
• Deposits can be placed in multiple of 100,000 units with maximum 3 units
allowed per depositor, i.e. a maximum deposit per customer of Rs. 300,000 acros
s all BAL branches.
• All 3 units can be purchased for 1 child or each for up to 3 children.
• No evidence of insurability (medical examination/health decoration) is r
equired.
• Maximum entry point age is 55 years (renewable up to 64th birthday)
• Benefit payment increases with age/class of the child.
• The product will be offered as a 1 year term deposit at upto 7 % profit
to be paid at maturity
• Premium cost for each deposit unit of Rs. 100,000 would be Rs. 85 per mo
nth and borne by the bank.
• Regular Zakat and WHT would apply on the deposit.
• Monthly payments set forth will be paid directly to the mother/guardian,
regardless of the actual school fee.
• In case of joint account holders, only main breadwinner account holder w
ould be covered under the policy.
• Premium will be paid to ALICO by BAL on monthly basis.
Benefit Schedule
Benefit Payable: for 15 years or up to the child age 20
Monthly Premium: Rs. 85
Deposit: Rs. 100,000
FAQs
1. What is Alfalah Education Term Deposit?
Alfalah Education term deposit is issued as a one year TDR, renewable at maturit
y, caters to individuals/joint accounts only, with a free of cost added benefit
of education insurance coverage of depositor’s child (ren).
2. What is education insurance coverage?
Education Insurance coverage provides a contingency provision for depositor’s ch
ild’s tuition fee (upto the age of 20 year) in the hapless event of the death of
the main breadwinner.
3. Who can avail this facility?
Any Pakistani resident over the age of 18 years can avail this facility. This fa
cility is offered only to individual/joint customers. Other customers like compa
nies, corporate etc are not eligible to avail this facility.
4. What is the maximum entry point age?
Maximum entry point age is 55 years (renewable up to 64th birthday).
5. Is the customer required to have an account with BAL?
Yes. The Customer must be maintaining a Pak Rupees checking account with BAL and
TDR facility shall be availed from the same branch.
6. What is the minimum & maximum placement limit for availing this facility
?
Minimum placement limit is Rs. 100,000/- (1unit) and maximum placement limit is
Rs. 300,000/- (3 units). Units can be purchased for 1child or each unit upto 3 c
hildren.
7. What is the tenure of Alfalah Education TDR?
The Alfalah Education TDR will be issued for one year tenure with auto renewal f
acility.
8. Is there any detailed medical examination required before the facility c
an be availed?
No medical examination/health declaration is required.
9. How long is the insurance valid?
The insurance policy will remain valid under the following conditions:
a) Till the time, depositor maintains his/her funds under the product Alfalah Ed
ucation Term Deposit.
b) Till the time, the age of the depositor (main breadwinner) does not exceed 65
years.
c) Till the time, the age of child (ren) remains within the age bracket of 5 yea
r up to 20 year.
Profit will be credited to the customer’s account on maturity (i.e. 1 year) afte
r deducting applicable WHT, Zakat levy etc.
11. What happens on the maturity of TDR?
The TDR will be auto renewed for the next term at the prevailing rate of profit.
In case, the customer is willing to encash the TDR at the time of maturity, he/
she will furnish the request at least 3 working days prior to its maturity date
in writing to the branch to encash his/her TDR and credit the principal amount t
o his/her account (as mentioned in application form)
12. Is premature encashment allowed?
Yes, premature encashment is allowed at any time upon the request of the custome
r.
13. How profit will be calculated on premature encashment?
Profit will be calculated at the prevailing rates of Normal TDR as per the follo
wing schedule.
14. Tenure Completed
More than 1 month less than 3 months
More than and equal to 3 month but less than 6 months
More than and equal to 6 months but less than 1 year
Expected Rate of Profit:
Prevailing rate of TDR for 1 month
15. Is there any premium penalty on premature encashment?
Yes, In case of any premature encashment upon customer request, prevailing premi
um rate (i.e. Rs. 85/- per deposit of Rs. 100,000/-) shall be recovered from the
customer for the remaining months will be deducted from the principal amount.
16. What shall be the procedure if a customer is found maintaining placement
of more than Rs. 300,000/- in Alfalah Education TDRs at same or any other BAL B
ranch?
In case, customer is found maintaining placement for more than Rs. 300,000 (3 un
its), all subsequent Alfalah Education Term Deposit Receipt placed at same or an
y other BAL branch shall be treated as normal TDR and any rate differential on a
lready paid profit shall be recovered from customer along with insurance premium
cost.
8.16 ALFALAH KAMYAB KAROBAR

Bank Alfalah presents Alfalah Kamyab Karobar (KK) - a structured, branded, tier-
based current account that caters to your banking needs & aspirations. This prod
uct will provide you the opportunity to enjoy free services alongside state of t
he art banking facilities, linked directly to the deposit balances in your KK ac
count. Online Current Account.
Alfalah KK Account can be opened with minimum deposit requirement of Rs 25,000,
while the degree of free services will be dependent on the minimum thresholds of
respective tier.
Its will give you the power to choose from different tiers and avail banking fac
ility from any of the Alfalah branches – PAN Pakistan.
KK Accounts have strategically been tailored into 3 different tiers, allowing yo
u to choose the allotted free service to your benefit. The three tiers are as fo
llowing:
• Silver
• Gold
• Platinum
The unique tier based structure ensures that you can avail smooth & cost efficie
nt facilities based on your current level of deposits i.e. Higher the deposit, h
igher the number of free services.
Some of the Salient features include (tier-based):
• Free Online Transactions
• Free SMS Debit Alert (Subject to availability)
• Free PO/DD
• Free Accidental Cover( Valid for up to two People)
• Free cash deposit across Pakistan
• Gold VISA debit/ATM Card with every account
9.1 Financial Service
Structured Finance Department comprises a team of hand picked professionals, ded
icated to syndicated loans and structured products. The team’s expertise is well
known in the marketplace with its capability to assist public & private sector
entities, major financial institutions, multinational corporations, domestic & i
nternational institutional investors in innovative financing including underwrit
ing & private placements. The scope of SFU’s activities also encompasses advisor
y assignments, such as privatization, Mergers & Acquisitions (M&As), domestic li
stings, IPOs and restructuring. During the past few years, SFU has been successf
ul in sourcing and participating in a number of prestigious transactions involvi
ng large amounts
Some of the value added services offered by SFU include the following:
Loan syndication
Public floatation of Term Finance Certificates (TFCs) and equity
Private placement of Term Finance Certificates (TFCs) and equity underwriting
Guarantee syndications
Financial restructuring
Mergers & Acquisitions (M&As)
Fostering joint ventures
Privatization – Sale side and buyers side advisory
Structuring new financial instruments.
9.2 Foreign Trade & Correspondent Banking

Inspired by a challenging spirit and an unyielding desire to create a sound and
reliable network of correspondent relationships, the bank has placed great empha
sis towards it growth. Accomplishing something for the first time requires a spe
cial focus. It demands foreseeing possibilities. In our endeavor to do so, we su
ccessfully surmounted problems and difficulties arising out of issues relating t
o weak economic conditions of the economy and a continuous deteriorating status
of country risk.
The incertitude and skepticism of the international banking community towards fi
nancial institutions from emerging markets remained intact. Our persistence duri
ng the past four years allowed us to make significant inroads into the arena of
correspondent banking. Large international banks, after critically evaluating us
, agreed to enter into relationship.
During 2002 we added 81 banks to our network of correspondents, bringing the tot
al number over 170. Of these relationships, there are now several banks that ran
k amongst, the top financial institutions in the world. Our geographical coverag
e now extends to over 100 countries, which is adequately compatible with our tra
de flows.
Our correspondents, during the year extended us unqualified support, which enabl
ed us to undertake a healthy quantum of foreign trade business. There are many c
hallenges ahead for the bank, in the coming year, our bank will not only continu
e to review its efforts on existing correspondents to make the relationship more
beneficial, but will also add more correspondents to establish a comprehensive
international networking to facilitate our customer’s transaction as well as the
Bank’s proprietary needs.
We have provided against the list of correspondents their world and country rank
ing. These ranking have been taken from The Bankers Almanac – July 2001 issue.
We would like to emphasize that correspondent arrangements do not necessarily im
ply the existence of account relationship. We are in the process of rationalizin
g our current nostro account relationships. We shall continue to open new accoun
ts in various currencies based on our trade flows and business requirements.
The correspondents are listed on a country-wise basis. The banks are listed alph
abetically.Small and Medium Enterprise (SME) means an entity, ideally not a publ
ic limited company, which does not employ more than 250 persons (if it is manufa
cturing / service concern) and 50 persons (if it is trading concern) and also fu
lfills the following criteria of either ‘a’ and ‘c’ or ‘b’ and ‘c’ as relevant:
(a) A trading / service concern with total assets at cost excluding land and bui
lding up to Rs 50 million.
(b) A manufacturing concern with total assets at cost excluding land and buildin
g up to Rs 100 million.
(c) Any concern (trading, service or manufacturing) with net sales not exceeding
Rs 300 million as per latest financial statements.
An Individual, if he or she meets the above criteria, can also be categorized as
an SME.
Realizing its corporate social responsibility and carrying forward the image of
"The Caring Bank", Bank Alfalah started a separate department at the Head Office
level in early 2004. The SME Department was established with a mandate to foste
r SME finance at BAL, explore opportunities for developing structured product pr
ograms for SMEs, introduce the concept of Dedicated SME officers and finding mar
ket based solutions to fill the financing gap to this important and under-served
business segment.
Bank Alfalah believes in innovation, simplification of procedures, and reduction
in turnaround time and customer friendly service. To accomplish this resolve, t
he SME Department s services are available at all Bank Alfalah conventional bran
ches throughout Pakistan to nurture valuable relationships in the SME sector.
9.3 Alfalah Karobar Finance
Bank Alfalah’s first SME product Alfalah Karobar Finance is a running finance fa
cility based on projected cash flows. Under AKF, we offer working capital financ
e (Rs.0.5 million to Rs. 20 million) to SME’s at highly competitive rates. We ha
ve a team of professional credit officers who provide expert financial advice al
ong with customized packages to a diverse range of business clientele. The produ
ct is available to SMEs through all Bank Alfalah conventional branches across th
e country.
9.4 Alfalah Milkiat Finance

Bank Alfalah took another step towards addressing the needs of the industry by i
ntroducing Alfalah Milkiat Finance. AMF is aimed at strengthening the Small and
Medium Enterprises viz a viz their business premises. Alfalah Milkiat Finance of
fers comprehensive and flexible financing packages from Rs. 0.5M up to Rs. 30 mi
llion for the purchase, renovation and expansion of business premises.
9.3 Alfalah Zari Sohulat

Bank Alfalah Limited acknowledging the vital role of a agriculture in the econom
ic development of Pakistan has designed Rural Finance Program named as "BANK ALF
ALAH ZARIE SAHULAT". The product is designed to cater for multiple financing req
uirements of our farming sector.
We are caring our customers through chain of complete, distinguished and special
ized products for agriculture sector. BAL Branches are designed to help the farm
ers with expert advice, technical know-how and Credit for their multifarious act
ivities through timely, affordable and attainable modes tosuit farmer requiremen
ts.
BANK ALFALAH ZARIE SAHULAT is available for Short, Medium and Long terms.
Bank Alfalah Limited Strategy is to focus on following Objectives:
• Provide reliable infrastructure for Agri customers.
• Help farmers utilize funds efficiently and effectively.
• Provide farmers an integrated package of credit, supervision and technic
al know-how.
Bank Alfalah Limited is committed to make dreams come true by making Pakistan s
Rural Economy healthier and stronger.
9.4 Treasury & Investment
9.4.1 Money Market

• Short term money market inter-bank trading.
Active Treasury Bills trading in secondary market.
Forward – forward inter-bank money market trading.
Money market linked lending to and borrowing from corporate clients.
9.4.2 Foreign Exchange Market
• Active trading in ready and forward USD/PKR.
Active quotations of foreign exchange rates in fifteen major currencies.
Information in respect of prevailing rates of most of the currencies of the wor
ld for corporate clients and individuals.
Forward – Forward foreign exchange rates of USD/PKR.
Active swap trading in USD/PKR and other major currencies such as EUR, GBP, JPY
and CHF.
9.4.3 Investment
• Active Investment in treasury bills (TBs).
Active Trading in Pakistan Investment Bonds (PIBs).
Active investment in Certificate of Investment (COIs)
Active investment in Terms Finance Certificates (TFCs)
9.5 Government Securities.
• Efficient service for individuals and corporate clients for buying and s
elling govt. securities on their appropriate requests.
9.5.1 Custodianship
• Investment Securities Portfolio Accounts of Customers for holding on the
ir behalf Treasury Bills, Pakistan Investment Bonds.
9.5.2 Financial Advisory Services
• Briefing on current information available in market in respect of prevai
ling rates of USD/PKR.
Briefing on current information available in market in respect of foreign excha
nge rates of major foreign currencies.
Future expectations and sentiments on major foreign currencies including Pak. Ru
pees.
9.6 Home Remittance
Remittances are transfers of money by foreign workers to their home countries. T

he World Bank officially estimates that migrants from developing countries sent
from abroad, Home Remittances more than US$ 223 billion to their families during
the Year 2005, a figure more than twice the level of international aid. Remitta
nces are playing an increasingly larger role in the economies of many countries.
Around 130,000 people leave our country annually, opening up many avenues to enr
ich the stream of home remittances.
Therefore under the present circumstances where enhanced volumes of funds are fl
owing in from abroad, Bank Alfalah is proactively seeking to be an important con
duit to facilitate the growth of sizeable business.
Our Home remittances unit is strategically proactive in diminishing the informal
channels of transfer of funds.
Our strength of correspondent banking relationship plays a pivotal role in augme
nting the quality of our remittance services. We continue to offer unprecedented
and most efficient services to our clients.
10.1 Consumer Finance
Bank Alfalah Credit Card is your partner everywhere and is globally accepted and
welcomed at locations displaying the VISA logo. It is accepted at nearly 29 mil
lion locations in more than 150 countries around the globe and over 27,000 Bank
Alfalah’s establishments in Pakistan.
Alfalah VISA lets you pay for shopping, travel, entertainment, meals and much mo
re. Card members are facilitated through a number of promotions from time to tim
e. In addition, there are a number of strategic business partnerships with leadi
ng local and international brands for purchase of home appliances at exciting St
ep-BY-Step (SBS) monthly installment plan with free home delivery at lowest inte
rest rates. Salient features are:
• No Joining / Annual / Renewal fee (except Platinum cards)
• Electricity, Sui Gas, PTCL and Warid bills payment through 24 hour Call
Center and Auto Debit instructions
• SMS for card usage, mini statement, payment receipt confirmation, etc.
• Cash withdrawal at all 1LINK ATMs
10.1.1 Platinum Card
It is accepted at nearly 29 million locations in more than 150 countries around
the globe and at over 27,000 establishments in Pakistan.
Titanium
Titanium MasterCard is your partner everywhere and is globally accepted and welc
omed at locations displaying the MasterCard logo.
Gold / Classic
A perfect card combination for all segments of salaried & professional individua
ls
Supplementary Cards
Now you can give Supplementary Cards to anyone you care for...
10.2 Features
No Joining Fee
No Annual/Renewal Fee
Balance Transfer Facility
Global Acceptability
Cash Advance Facility
Revolving Credit
Supplementary Cards
Card Expiry Period
24-Hours Phone Banking Service
Zero Loss Liability
All Billing in Pak Rupees
Comprehensive Travel Protection
Statement of Account
Fortunes
Acceptance at 1Link ATMs
Instant SBS Monthly Installment Plan
Utility bill Payments
Call and Pay Facility
Prepaid Mobiles Top ups
Alfalah Credit on Phone
Credit Card bill Payment through HilalCard
Join Alfalah VISA without paying any joining fee. Start enjoying your free card
from the moment you get hold of it.
10.2.1 No Annual / Renewal Fee: Alfalah VISA is the only credit card in Pakistan
with no annual or renewal fee, so benefit from your card without worrying about
any renewal fee.
10.2.2 Balance Transfer Facility: Bank Alfalah offers balance transfer facility
to all its Cardmembers - the easy and convenient way to settle unsettled credit
card payments on all existing credit cards in Pakistan. As an Alfalah VISA Cardm
ember you can avail balance transfer facility at a low rate of only 2% (24% APR
) per month (for initial six months), which is the lowest in Pakistan. The balan
ce transfer facility can only be availed if the total outstanding balance does n
ot exceed beyond the credit limit assigned by Bank Alfalah for Alfalah VISA card
.
10.2.3 Global Acceptability: Your Bank Alfalah VISA card is your partner everywh
ere and is globally accepted and welcomed at locations displaying the VISA logo.
It is accepted at nearly 29 million locations in more than 150 countries around
the globe and at over 27,000 establishments in Pakistan.
10.2.4 Cash Advance Facility 50% Of Credit Limit: Now you can avail Cash Advance
Facility up to 50% of your available credit limit. Enjoy the benefits of this e
xclusive offer on your Bank Alfalah Credit Cards. You can get cash from Alfalah
ATMs or cash counters of Bank Alfalah branches and other VISA member banks in Pa
kistan.
10.2.5 Revolving Credit: With Alfalah VISA you have the option of paying only 5%
of your outstanding balance by the payment due date. Service charges will be le
vied on the balance unpaid spending and carried forward. These charges are calcu
lated on a daily basis from the transaction date for all cash and retail transac
tions. The following month you have the option of either the full amount paymen
t or if you wish, pay only the minimum amount due and revolve again.
11.1 Supplementary Cards: Gift your family members with exclusive Alfalah VISA s
upplementary cards and let them also enjoy the privileges of Alfalah VISA. Only
Alfalah VISA gives you the unique feature of having up to six free supplementar
y cards for anyone you care for. All supplementary Cardmembers share your credi
t limit. All charges incurred on the supplementary cards will be reported on yo
ur monthly statement.
11.2 Card Expiry Period: Effective 7 June 2009, all VISA credit cards being issu
ed by our Card Division will have an expiry of 3 years on them.
1. Activating your card
2. Answering your queries
3. Registering and resolving your complaints
4. Reporting a lost/stolen card
11.3 Zero Loss Liability:
If you ever lose your card, Bank Alfalah ensures that you never have to worry ab
out it. You are covered for all fraudulent charges made on your card as soon as
it has been reported lost to us. Just make sure that you report the lost card im
mediately upon discovery. You are completely secure against loss/theft after the
card loss has been reported to us.
12.1 All Billing in Pak Rupees:
Whether you make transactions in Dollars or any other currency, for your conveni
ence, all your billing will be in PAK Rupees. Comprehensive Travel Protection: A
lfalah VISA offers a comprehensive cover up to Rs. 3.5 Million on Alfalah VISA G
old Card in case of an accident, while traveling on any common carrier. It is ap
plicable only if the tickets are charged through Alfalah VISA card. The details
are given as follows:
12.2 Limits of Indemnity:
Rs. 3.5 million = For Gold Card Holders
Rs. 1.75 = For Classic, Classic Blue and Women Exclusive Card
12.3 Coverage: Personal accidents travel insurance for card holders during trave
l only, if ticket is bought using the card, as per benefits listed below.
12.4 Special Exclusion:
This policy will not cover any claim due to death or permanent injury unless th
e same is caused due to any accident of the carrying vessel/vehicle.
12.5 Geographical Limit: World Wide
Permanent Disablement:
Permanent total loss of both eyes or two limbs: 100%
Permanent total loss of one eye and one limb: 75%
Permanent total loss of one eye or one limb: 50%
Permanent total loss of one finger or thumb or toe: 10%
13.1 Statement of Account
For your convenience we give you a single glance, easy to manage monthly stateme
nt which contains the following:
1. Card Account Number.
2. Statement Date.
3. Page Count.
4. Transaction Description Indicating: The date of transactions made, Trans
action reference, Name of merchant establishment, Amount charged and Currency ty
pe (If the transaction is made in any currency other than Pak Rupees ).
5. Credit Limit indicating: The total credit limit assigned to you for all
your card accounts (principal and supplementary).
6. Payment Due Date: Indicating the date by which your payment should reach
Bank Alfalah to avoid any late payment charges.
7. Current Balance: Indicating the total outstanding amount on your card ac
count on the statement date.
8. Payment coupon: To be used for making payments.
13.2 Fortunes ATMs:
For every Rs. 50 you spend on your Alfalah VISA card, you will earn one fortune
point. Your accumulated fortune points can be exchanged for a whole range of ite
ms displayed in our Fortunes Catalogue..It offers a wide range of lifestyle cate
gories always catering to you and your family s taste. Once you have accumulated
enough points to redeem the gift of your choice, fill out a simple form availa
ble at all Bank Alfalah branches or call our 24 hour phone banking service and o
rder the item of your choice. The fortune items will be delivered at your doorst
ep.
13.3 Acceptance at 1LINK ATMs:
Avail Cash Advance upto 50% of your credit limit at over 2200 1Link ATMs in Pak
istan in addition to over 1.2 million ATMs worldwide. Instant SBS Monthly Instal
lment Plan:Bank Alfalah cardholders can convert any transaction of Rs. 3,000 or
above into easy installments of 3,6,12,18,24,30 and 36 months’ tenures at the ti
me of transaction.
13.4 Utility bill Payments:Now Utility bill payments* can be made through Alfala
h VISA credit cards either by calling Call Centre or through Direct Debit instru
ctions. *Available on FESCO, LESCO, SSGC, SNGPL ,IESCO, HESCO, GEPCO, KESCO, PTC
L & WARID. Other companies will be added soon.
13.5 Call and Pay Facility:
Cardholders now have the convenience of using their cards to make payments even
on locations where credit cards are not accepted by calling our 24 hours Call Ce
nter and getting pay orders issued to any third party through debit to Alfalah V
isa Credit Card.
13.6 Prepaid Mobiles Top ups:
Alfalah cardholders are also being provided the facility to get their prepaid mo
bile connections of any company topped up by just one call to 24 hours Call Cent
er. Alfalah credit cardholders can also use their reward points to get the prepa
id mobile top ups.
13.7 Alfalah Credit on Phone :
Alfalah cardholders can call the Call Center and get credit upto 75% of their av
ailable credit limit assigned by Bank Alfalah or available credit limit whicheve
r is lower at just 2.0% per month (24% APR). Payment of credit amount can be mad
e to them through a cheque at the doorstep or directly into the account in Bank
Alfalah.
14.1 Credit Card Bill Payment through Alfalah HilalCard:
Now Bank Alfalah account holders can make their credit card bill payments throug
h Alfalah HilalCard by using it on ATMs.
Step By Step (SBS) Plan
Now you can convert any transaction amount of Rs. 3,000/- and above, to a Step-B
y-Step payment plan. It gives you the flexibility to convert your large payments
into small equal monthly installments. What Transaction can I Transfer to SBS?
• Retail Transactions (Domestic & International)
• Cash Transactions (Domestic & International)
• Balance Transfer Transactions
It is a simple three-step process:
1. Fill in the SBS application form available at any of the Alfalah Branch
or Cards Center (required only at the time of first transaction, when you apply
for SBS plan.)
2. Call at 111-225-786 and book the transaction under SBS.
3. For normal SBS choose from 3, 6, 9, 12, 18, 24, 30, 36 months affordable
payment plans. And for BTF to SBS choose from 6, 9, 12, 18, 24, 30, 36 months p
lans.
14.2 Calculation:
Calculate your monthly installment at only 21.0% p.a. by simply multiplying (*)
the factor given below with the transaction amount. For BTF conversion to SBS, c
alculate monthly installment at only 11.88% p.a. by multiplying (*) the factor g
iven below with the transaction amount.
Payments Plan Normal SBS BTF conversion to SBS
Factor @ 1.75% p.m APR Monthly Installment (Rs.) Factor @
0.99% p.m APR Monthly Installment (Rs.)
03 months 0.35083 31.23% 2,104.98 N/A 17.73% N/A
06 months 0.18417 35.15% 1,105.02 0.1766 20.09% 1,059.60
09 months 0.12861 36.36% 771.66 0.121 20.90% 726
12 months 0.10083 36.74% 604.98 0.0932 21.25% 559.2
18 months 0.07306 36.68% 438.36 0.0655 21.44% 393
24 months 0.05917 36.22% 355.02 0.0516 21.37% 309.6
30 months 0.05083 35.66% 304.98 0.0432 21.21% 259.2
36 months 0.04528 35.07% 271.68 0.0377 21.01% 226.2
14.3 Terms and Conditions
1. I (hereinafter referred to as the “Customer”) hereby request and authorize Ba
nk Alfalah Limited Pakistan (hereinafter referred to as the “Bank”) to enroll my
/our Card Account mentioned above for the Step-by-Step payment plan facility (he
reinafter referred to as the “SBS”). The Bank is offering this facility to all t
he members of the Bank that hold the Credit Cards issued by the Bank.
2. The Purpose of SBS is to enable the Customer to purchase Goods and Services o
ffered by Merchants and transfer such transaction(s) or to transfer existing ret
ail transactions or existing balances on the Credit Card Accounts to SBS using t
he limit available on his/her Credit Card and repay the amount of the purchase/t
ransfer amount in equal monthly installments in accordance with these Terms and
Conditions.
3. If the Customer meets the Terms and Conditions of Bank’s Credit Card and also
the Terms and Conditions specified herein, he/she may be eligible for enrolling
in SBS. SBS is available and will only be offered to those customers, who abide
by the Credit Card Conditions, meet the minimum transaction floor limit and hav
e the required Credit Limit on his/her Credit Card Account.
4. All retail transactions made within Pakistan or outside Pakistan (greater tha
n or equal to PKR 3,000), or any existing balance (greater than or equal to PKR
3,000) on the said Card Account can be converted into SBS, however, the Bank may
at any time, upon giving prior information to the Customers, change the above m
entioned floor limit.
5. The transactions shall be only transferred to SBS for full amounts. The Bank
will not allow partial transaction amounts to be transferred on to SBS.
6. SBS will be available to the Customers for Goods and Services purchased and t
he transactions performed through Credit Card issued by the Bank from time to ti
me.
7. The Customer having made a Bank Alfalah Credit Card transaction can ask for t
he transference of his/her specified transaction to the SBS. The Customer will b
e able to utilize SBS from time to time by giving oral instructions, through tel
ephone to the Bank’s 24-hour Authorization Centre. The personnel at Authorizatio
n Centre, having established the identity of the Customer and obtaining other ne
cessary details, shall fill the application form on the basis of the information
provided by the Customer.
8. The Bank would not be bound to act upon any oral instructions purporting to h
ave been given by the Customer unless the Bank can, during such oral instruction
s, verify any personal/financial information appearing on or resulting from the
Customers Bank Alfalah Credit Card Application Form and/or Credit Card Account.
The Bank reserves the right to select the item for verbal verification and/or to
reject any oral instruction without assigning any reason(s) whatsoever.
9. On receiving the oral instructions the Bank may, if it deems fit, convert the
transaction into a SBS transaction in accordance with these SBS Terms and Condi
tions and the provisions applicable to that specific offer.
10. Installment billed to cardholders on cycle date will be included in Minimum
Payment of said cardholder.
11. The SBS Terms & Conditions may vary from one offer to another and different
Installment Charge Rates can be levied based on the nature of offer and duration
of the Installment Plan opted by the Customer.
12. The Bank would reserve the absolute right to accept/reject the request for c
onversion of the transaction or balance to SBS.
13. The Bank will not be liable for any damage or loss incurred by the customer
arising out of the purchase, installation, use or otherwise of the Good(s) and/o
r Service(s) under SBS for any negligence, breach of statutory or other duty on
the part of the merchant nor shall the Bank be responsible in any way for the qu
ality of the Good(s) and/or Service(s) purchased under SBS. Any complaint as to
the quality of Goods purchased or Services rendered through SBS shall be referre
d to the Supplier or Merchant and shall not affect Customer’s obligation to cont
inue paying the SBS monthly installments to the Bank.
14. The Bank is entitled at any time and without any prior notice or liability t
o the Customer in any manner whatsoever to terminate SBS or cancel or vary its b
enefits or features, or vary, or add or delete any of these Terms and Conditions
. The Bank is also entitled to determine a floor limit for the minimum amount of
purchases allowed under the SBS for each particular offer.
15. The Bank reserves the right to disqualify any Customer from further particip
ation, if in its judgment, the Customer has in any way violated these Terms and
Conditions, or has violated the Credit Card Terms and Conditions.
16. The Bank shall be entitled to disallow/refuse any application form submitted
by the Customer to it under SBS without assigning any reason whatsoever.
17. The Bank shall not be liable if it is unable to perform its obligations unde
r these Terms and Conditions for any reason whatsoever.
18. These Terms and Conditions shall be without prejudice to the existing Credit
Card Conditions governing the issue of and use of the Bank’s Credit Card and sh
all apply to SBS.
19. If at any time, dispute arises in connection with the SBS or these Terms and
Conditions, the Bank’s decision in connection with the same shall be final and
binding. The Bank reserves the right to terminate the SBS without prior notice.
20. Each of these Terms and Conditions shall be severable and distinct from one
another, if at any time anyone or more of such Terms and Conditions becomes inva
lid, illegal, or unenforceable, the validity, legality or enforceability of the
remaining provisions shall not be in any way impaired or effected thereby.
21. The Terms shall be governed and construed according to the laws of Pakistan
and the Courts of Lahore shall have non-exclusive jurisdiction to settle any dis
pute from the term.
22. Force Majeure: In the event of the occurrence of a Force Majeure event that
directly affects the ability of the Bank hereto to perform its obligation hereun
der, the Bank shall be entitled to suspend performance of such an obligation for
the duration of the Force Majeure event. Force Majeure includes acts of God, wa
r, riots, hostilities, revolution, civil commotion, strike, epidemic, accident,
fire, flood, earthquake, explosion, blockade, and or any other cause similar to
the kind herein enumerated or of equivalent force not within the control of the
Bank.
23. The Customer agrees that the Customer shall not have any claim of any kind a
gainst the Bank on the basis of or arising out of or relating to any of the inst
ructions given above & that the Bank, its relevant officers & employees shall no
t be liable for any action undertaken pursuant to any instructions issued by the
Customer.
24. The Facility can only be availed till such time, as the Total Outstanding do
es not exceed beyond the Credit Limit notified by the Bank to the Customer for t
he Customer’s Bank Alfalah credit card. At any time if making payment of the amo
unt will result in exceeding the Credit Limit, the Bank will not be obliged to p
ay the Amount in terms of the instructions for the Facility and will not act upo
n the Customer’s instructions and the Customer will not be able to avail the Fac
ility exceeding the Limit. Bank Alfalah Limited does not undertake any responsib
ility whatsoever for non-payment of any such Amount, and/or any resulting charge
s/mark-up/losses or any other liability as a result of such non-payment to the b
eneficiary or any other party.
25. A processing fee of 2% will be applicable per transaction. The Bank reserves
the right to change all the SBS related fees and charges at its own discretion.
26. Pre-closure penalty will be 5% of remaining loan amount or Rs. 1,000 (whiche
ver is higher).
27. The Card member agrees to reimburse the Bank for payment of any stamp duties
and/or excise or other similar taxes or levies payable in connection with any a
dvances, finances or credit provided by the Bank to the Card member or any Suppl
ementary Card member.
28. The customer will be charged 1st SBS installment on billing cycle date with
full monthly service charges either He is Revolver or Transact or. For example,
If the billing cycle date is 15th and the SBS booking date is 12th of the same m
onth, full monthly service charges will be billed and He will also be charged no
rmal service charges on total outstanding balance inclusive of SBS transaction a
mount till the booking date of SBS.
29. SBS Plan is not applicable on partial transaction amounts.
30. I confirm that I may be allowed to avail other facilities being offered by B
ank Alfalah Limited on its credit cards including but not limited to Balance Tra
nsfer Facility, Call and Pay facility, etc. I agree that Bank Alfalah Limited sh
all, from time to time, send me the Terms and Conditions of other facilities and
I will only begin to avail any of the provided facilities once I have read the
governing Terms and Conditions and fully agree with them.
15.1 MoneyGram
Bank Alfalah limited, in collaboration with MoneyGram, offers remittance service

to Pakistan .MoneyGram is person to person money transfer service that allows c
onsumers to receive money in just a few minutes.
15.1.1 Secure and reliable:
An extensive network of quality agents, linked by computer, will transfer your m
oney safely and ensure that it is handled with care and without delay. Thousands
of people already use the MoneyGram service all over the world. It is trusted f
or its reliability and security.
15.1.2 Convenient and fast:
MoneyGram is available in over 180 countries and territories and in more than 19
0,000 locations worldwide. With MoneyGram your money is transferred immediately
and usually arrives at the receiving end within 10 minutes while other services
can take days or weeks. There are no complicated procedures and you do not need
a bank account or a credit card. What’s more, the receiver is handed the cash im
mediately.
16.1 Lockers
Bank Alfalah provides safe deposit locker facility to its customers for safe kee
ping of their valuables like documents, securities and jewellery etc.
Important features of lockers facility are as follows:
• Various sizes to choose from small, medium & large.
• Annual locker rent ranges from Rs.1,000/- to Rs.3,500/-.
• Locker rent is waived for customers maintaining a minimum deposit of Rs.
2 million in current account or above US $25,000/- in a current account or US $5
0,000/- in a savings account.
Locker Rates
The annual license fees of the following sizes of lockers will be as follows:
Locker Size Charges
Small Rs.1000/-
Medium Rs.1500/-
Large Rs.3000/-
Special Rs.3500/-
Key Deposit: Rs.1000/- (Refundable)
The license fees lockers will be payable in advance every year and no part of th
e same shall be refundable in any circumstances
17.1 SWOT ANALYSIS OF Bank Alfalah

17.1.1 Strengths:
• Highly qualified and skilled management
• Free Online Banking
• Highly motivated Workforce
• Adequate financial resources
• Bank Alfalah is successive and Market oriented
• Alfalah has very stable deposit base
• Alfalah investing huge sums on HR Development and Training
• Alfalah is largest private bank with around 275 branches, which cover al
most every part of Pakistan
• Alfalah is enjoying competitive profitability in industry
• Alfalah has the account of big organization like OGDCL, PTCL etc
• The Bank enjoys competitive advantages over the other Bank of Pakistan.
• Meeting the challenges of latest Technology by introducing Hilal Card .
• Customer default rate is lower as compared to other Banks.
17.1.2 Weaknesses:
• Interest rate is very meager
• Its not have greater number of Branches in the city as well as abroad.
• Some Management positions needed are not professional.
• Low motivation level non aggressive marketing
• Favoritism and nepotism in recruitment.
• Decision making process is very slow.
17.1.3 Opportunities:
• Alfalah can capture new markets around the world
• Financing to small / medium cottage industries will definitely its advan
ces and profitability as well.
• Alfalah is providing consular finances at comparatively lower rates whic
h rates paves a way to grab more customer.
• Leasing sector is growing in Pakistan for the last two to three years wh
ich provide opportunity of Alfalah to go ahead in this area as well.
• Islamic trading Banking can enhance the business of the Bank.
• Alfalah can hire more well educated and experienced person.
17.1.4 Threats:
• Other private commercial bank with sound profitability is also a threat
to Alfalah e.g UBL , HBL , MCB, Etc
• Political instability
• Changed of government policies
• Globally Economic instability
• For the last of many years Pakistan is facing economic and political ins
tability which is a big threat.
• Foreign banks are flourishing in field of consumer financing.
• People don’t prefer banking culture. They mostly prefer transaction.
18.1 24-Hours Phone Banking Service:

Our well-trained and qualified phone banking team Is available to help you 24 ho
urs a day. Just dial 111-225-111 for:
19.1 Recommendations:
From the Quantum of the profit and its financial data can be easily judged that
Bank Alfalah of performing well. It deposits are growing day by day and so its p
rofitability. The controlling body is responsible for the productive performance
of the Bank.
Following are my observations and suggestions to improve the efficiency for the
development of the economy.
• A big portion of the home remittance is sent by Pakistan working capital
through Bank Alfalah Ltd. As we know a big portion this amount is wasted purcha
sing of luxuries. The people motivate to save money by offering the deposit thro
ugh various investment schemes. The rate of profit should increase 1% or 2% than
other Banks and it would be profitable step for bank.
• There is criticism on the Banking management that the salaries of the e
mployees are decreasing in every succeeding year. I think this will shake the co
nfidence and working habit of the employees.
• There is another recommendation about the Bank that there is no proper
timing of the of the Bank and there is made an unnecessary delay in the banking
trnsaction , which might not be a good sign for the bank from future prosperity
point of view.
• Staff turnover particulary of trained staff result in financial and othe
r losses, the amount spent by the bank on employment , induction and training of
out going officers constitues to beat till another officer should ready prove t
his work. The exodus of bank officer in the past has worsened the situation.
• Most of the bank employees, are sticking to one seat only with the resul
t that they become master of one particular job and loose their grip on other ba
nking operation . In my opinion all the employees should hve regular job experie
nce all out look toward banking.
• The promotion policy should be adjusted . Refresher courses for the staf
f are most important in any international organization. All the employees shoul
d have these courses according to their requirment . Foreign experts can also be
called for this purpose.
• Every year some of the employees should be sent for training to other c
ountries and employees from other branches should be brought here. Some more rea
ding material should be provided. The purpose should be to educate the emlpoyees
with the advance studies in their field. The employee should be provided the o
pportunities to attend and participate in seminars and lectures on banks.
• Foreign branches should be opened in order to capture the inteernational
market and earn international repute for the Bank.
• Working environment , equipment , Furniture and staff dressing should b
e according to the modren banking style.
• Proper attention should be paid to upgrade customer services.
• Bank should adopt the global organizational banking structure to meet th
e international standards of Banking sector.
20.1 Conclusion
It is evident from this report and the Financial statement of Bank Alfalah tht i
t is making progress by leaps and bounds . The profit of Alfalah have grown
considerably during the last few years and this trend is expected to continue i
nto the future. Therefore I conclude that Alfalah has very prosperous present an
s future. Which assure the shareholders of wealth maximiztion . Side bt side of
it I think that if bank would be able to cover and controle on the above m
entioned recommendations then it would be in such a situation that will realy le
ad it towards the road of prosperity, development and integrity. The above menti
oned , I think there is too fault of the customers and in order to make the prop
er working of the bank. The customers should also cooperate with the bank which
will be realy a good , ambitious ans delegent condition for the bank. The Bank
will be really in such dituation and position to compete its competitors in the
country as well as.
Reference:
Bank Alfalah (www.bankalfalah.com)
www.Bank Alfalah Wikpedia, encylopedia
www.scribd.com
http://www.scribd.com/doc/19021095/Internship-With-Bank-Alfalah
www.google.com
www.yahoo.com
Human Resource Management Book
http://alfalahsec.com/default.asp
CHAIRPERSON’S MESSAGE
“Our core philosophy of honesty ,transparency in customer dealings, product inno
vation , excellence in customer services and our commitment to being a responsib
le corporate citizen pervades this website”
Since the inception of Bank Al-Falah by the grace of the Almighty Allah, we have
moved rapidly in expanding our branch network and deposit base, along with maki
ng profitable advances and increasing the range of products and services. We hav
e made a break through in providing premier services at an affordable cost to ou
r customer. Keeping in view our valued clients and the need for constant and eff
ective communication of information, we have designed this website to be as user
friendly as possible.
As we pursue the path of excellence, customer satisfaction remain our priority.
It is only when we know our customer better , can we deliver a higher quality of
services , there by adding synergy to our existing management expertise , finan
cial strength and profitability. This is yet another channel of communication fo
r the delivery of quality products and services that enhance value to our stakeh
olders.
H.E.Sheikh Hamdan Bin Mubarak Al Nahayan

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MOHI-UD-DIN ISLAMIC UNIVERSITY NERIAN SHARIF [AJK]

Proposal Submitted in Partial Fulfillment of Requirement for the Degree of Maste

MR. SALEEM AKHTAR

MOHI-UD-DIN ISLAMIC UNIVERSITY NERIAN SHARIF [AJK]

Subject : Faculty of management & Administrative sciences

Mohi Ud Din Islamic University (AJk)

Date: ________________ Signature:____________

Zonal Manager: Mr. Abu Bakar

Mohi Ud Din Islamic University (AJk)

1.2 EARLY GROWTH

2.2 Introduction to Branch

2.3 Vision and Mission Statement

5.1 Functions and Services

Branch banking, which includes Deposits, Remittances, Foreign trade, Lockers.

7.1 Hierarchy of Top Management

Chief Executive Officer

1. Area Manager North 2. Area Manger South

8.1 Hierarchy of Bank Alfalah Ltd. G.T. Road Gujrat

Manager Operation Manager International banking Manager

Account Department Imports Departments Leasing Departme

Cash Department Export Department Home finance Department

Account Opening Department Foreign Exchange Department

Remittances Department Credit card Department

8.2 Management of Bank Alfalah

Mr. Sirajuddin Aziz

Mr. Haroon Khalid

8.3 Introduction (HRM)

8.14 Alfalah Mahana Amdan

7. Is there any detailed medical examination required before the facility c

8.15 Alfalah Education

8.16 ALFALAH KAMYAB KAROBAR

9.2 Foreign Trade & Correspondent Banking

9.4 Alfalah Milkiat Finance

9.3 Alfalah Zari Sohulat

9.4.1 Money Market

9.6 Home Remittance

Remittances are transfers of money by foreign workers to their home countries. T

10.1 Consumer Finance

Bank Alfalah limited, in collaboration with MoneyGram, offers remittance service

17.1 SWOT ANALYSIS OF Bank Alfalah

18.1 24-Hours Phone Banking Service:

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Date: ____ Signature: