Internship Report OF Bank of Punjab

Submitted To:
Sir Rashid
Submitted By:
RIDA KIRAN
Roll NO
BBAL-12-04
BBA (evening) Session 2012-2016

BAHAUDDIN ZAKARIYA UNIVERSITY

PREFACE
Internship is the integral and basic requirement of all the business study programmes in all of the
business study institutes as it is necessary and basic requirement of the BBA(Hons) degree of the
Department of Management Sciences The BAHAUDDIN ZAKARIYA UNIVERSITY LAYYAH
CAMPUS
Because it is the practical implication of the theoretical knowledge which we have taught in our
business subjects to gain further knowledge and experience about professional business
activities.
It equips us with the necessary knowledge, skills and values of business culture which are basic
requirement of the business professional and which also helps new graduates to perform
professionally as they get first step in their practical professional life.
For this reason I was placed at Bank of Punjab Chobara Road Layyah Branch. where I have
done my Eight weeks internship.
During my internship tenure I have gained a lot of knowledge about operations. During my
whole duration I rotate in all the different departments of the bank and was thoroughly briefed
about the procedures of all the banking operations by the concerned staff. My internship report
contains all the knowledge which I have learnt there.

ACKNOWLEDGEMENT
All praises are for Allah Almighty that has bestowed upon human being the crown of creation
and has endowed him with knowledge and wisdom.
After Allah ,The last Prophet Mohammad (PBUH) Who brought for us revelation and
unlimited knowledge and civilized the barbarian humanbeing.
I am very thank full to Allah Almighty who gave me the courage to complete this complex
task and to my ever caring and loving parents whose prayers helped me to reach this stage of my
life.
Besides, there are many people who supported me in formulation of this report and without the
support of them I could never be able to complete this report successfully.
In this respect I am very thank full to Mr.Amir shaikh (Branch Manager),

Mr. Iqbal

(Operations Manager) and the qualified staff members of Bank Of Punjab Layyah
Branch ,who cooperated with me with their guidance at each step of my internship.
They have provided me a lot of important information and knowledge about the banking
operations in a very short period of time.
Last but not least, my very special thanks to Mr. Munire, Mr. Arfat ,Mr. Khalid ,Mr.
Mudasar who provided me with his guidance and profitable knowledge whenever I need that.

Dedicated
To
My ever caring and loving Parents
&
Respectable Teachers
Sir Rashid Saeed
Sir Salman Ali Khan
Sir Karar Hussain

TABLE OF CONTENT
Introduction of Bank of Punjab
Organization structure
Product and services
Analysis of Financial statement
SWOT Analysis
PEST Analysis
Internee learning in the bank
Application of class room learning
Weekly activities
If I were a manager

Suggestion
28

Conclusion
29
Bibliography

30

INTRODUCTION OF BANK OF PUNJAB

5

05
06
07
09
18
20
20
22
22
27

The Bank of Punjab started functioning with the inauguration of its first branch of 7-Egerton
Road, Lahore on November 15, 1989. The founder of the bank Mr. Nawaz Sharif performed the
inauguration.
The Bank of Punjab is working as a scheduled bank with its 405 branches in all major cities of
the country. The bank provides all types of banking services such as Deposit in Local currency,
Client Deposits in Foreign currency, Remittances and Advances to businesses, trade, industry
and agriculture. The Bank of Punjab has entered into a new era of science to the nation under the
experienced and professional hands of its management.
The Bank of Punjab has played a vital role in the economy through mobilization of untapped
local resources, promoting savings and providing funds for investment.
The Bank of Punjab has the privilege to discharge its responsibilities towards national prosperity
and progress. Within the couple of years of its scheduling, the bank has not only carved out for
itself prominent niche in the mainstream banking of the country but in certain areas it has the
distinction of taking the lead. In short span of time the Bank has been able to evolve a distinct
corporate culture through of its owned-based policies, which are realistic and are on highly
professional footings.

Vision
To be a customer focused bank with service excellence.

Mission
To exceed the expectation of our stakeholders by leveraging our relationship with the
Government of Punjab and delivering a complete range of professional solutions with a focus on
programme driven products and services in the agriculture and middle tier markets through a
motivate

ORGANIZATIONAL STRUCTURE
Chairperson of Board of
Governor
President of BOP

International
Division

Retail Banking
Division

Regions

Risk
Management

Areas
Branches

SpecialPresident
Assets Management
of
Division
BOP

Commercial
Assets
Management

Corporate
Assets
Management

Credit Administration
Division

Audit
Division

RCAD
Department

Regional
Teams

Hub

HR
Division

Finance
Division

IT
Divi
sion

Report to
State Bank of Pakistan

PRODUCT AND SERVICES

1-Deposits Products

Current Account

Basic Banking Account

Tijarat Account (LCY)

Supreme Current Account (FCY)

Young Loin Saving Account

Assan Account (New Product 2015

2-Profit Loss Sharing Term Account

PLS Saving Account

Senior Citizen Account

Gharayloo Saving Account

Ziada Munafa Saving Account

PLS-Saving Profit plus Account

3-Consumer Finance

Aasaih Loan

Quick Cash

Car Loan

House Loan

Small Cash Personal Loan

4-Commercial Financ

Running Finance

Cash Finance

Demand Finance

CNG Filling Station Scheme

Auto Lease Financing Scheme

Car Lease Financing Scheme

Karobar Barao Scheme

5-Electronic Banking

Visa Debit Card

Internet Banking

ATM Network

BOP Quick pay

Call Center

6-Services

Commercial Banking

Online Banking

Cash Management Services

Utility Bills

7-Agriculture Credit

Green Tractor Lease Finance

Agri Finance Branch

Agri Finance Scheme

Kissan Dost Finance Scheme

8-Trade Finance
Trade finance is a loan provided to the importers and exporters to make their transaction
effective. This enhances the global business.

FINANCIAL ANYLSIS

STATEMENT OF FINANCIAL POSITION

Assets
2,011
Rupees in

2012
Rupees in

Thousand

thousand

2,012
Rupees in
thousand

2013
Rupees in
thousand

Advances

127,129,501 149,605,002 -0.41

149,605,002

157,285,598

5.22

Investments
Cash and balances
with treasury banks
Lendings
to
financial institutions
Balances with other
banks
Operating
fixed
assets

92,581,306

129,518,999 -2.69

129,518,999

123,956,143

64.14

16,698,333

17,298,251

7.87

17,298,251

23,820,864

18.68

7,447,375

1,562,946

593.81

1,562,946

11,407,448

1.89

3,607,107

3,101,170

49.89

3,101,170

4,265,296

10.1

3,597,483

3,473,491

3.13

3,473,491

3,514,801

1.78

Deferred tax assets

13,886,769

13,070,614

17.97

13,070,614

12,627,352

-1.26

Other assets

16,049,657

14,480,581

68.6

14,480,581

15,820,643

65.2

280,997,531 332,111,054 5.78

332,111,054

352,698,145

22.6

2011

2012

2,012

2013

Rupees in

Rupees in

Rupees in

Rupees in

Thousand

thousand

thousand

thousand

Index

266,055,781

306,560,767

14.28

Liabilities

Deposits and other

accounts
237,896,700 266,055,781
10

Index
9.07

Borrowings

44,683,826

-17.9

44,683,826

22,802,482

116.57

Bills payable
850,569
Liabilities against
assets subject to

1,500,709

-33.64

1,500,709

1,506,335

46.37

finance lease

7,831

3,601

-30.24

3,601

2,386

-43.61

Other liabilities

6,506,275

7,495,634

11.12

7,495,634

8,344,877

24.57

270,224,941 319,739,551

7.14

319,739,551

339,216,847

19.82

NET ASSETS

6,175,943

12,371,503

-40.6

12,371,503

13,481,298

193.65

Share capital

5,287,974

5,287,974

5,287,974

10,551,132

Reserves

1,914,956

1,187,433

250.74

1,187,433

1,539,659

-4.85

Accumulated loss

-14,067,841

(12,742,364)

38.93

(12,742,364) (11,250,885) -1.99

-6,864,911

(6,266,957)

57.81

(6,266,957)

576,748

-2.66

17,000,000

17,000,000

17,000,000

12,000,000

70

10,135,089

10,733,043

-46.71

10,733,043

12,576,748

243.86

1,638,460

11.78

1,638,460

904,550

-11.58

12,371,503

-40.6

12,371,503

13,481,298

193.65

Share
money

24,963,566

deposit

Surplus
on
revaluation of assets 637,501
10,772,590

Profit And loss Account

Markup/return/interest
earned
Markup/return/interest
expensed
11

2,011

2012

2,012

2013

Rupees in

Rupees in

Rupees in

Rupees in

Thousand

thousand

thousand

thousand

20,685,011

24,666,024

16.48

24,666,024

24,227,721

13.53

21,073,271

22,522,918

-1.16

22,522,918

20,208,687

12.08

Net
mark-up/
interest income
-388,260

2,143,106

-82.8

2,143,106

4,019,034

-33.23

531,654

337,040

193.33

337,040

6,643

-80.74

241

provision
against
non performance

0
-2,632,580

(628,390)

-67.39

(628,390)

(666,197)

2,244,320

2,771,496

-71.23

2,771,496

4,685,231

0
179.29
157.52

762,490

-14.52

762,490

775,622

28.99

286,375

220,985

-56.26

220,985

137,512

-28.9

160,089

162,980

-45.68

162,980

147,417

19.04

330,025

1,449,814

-336.08

1,449,814

1,391,874

12.52

-5,383

8,620

1610.48

8,620

(4,296)

129.87

585,856

-8.77

585,856

1,148,097

4.45

3,190,745

-15.12

3,190,745

3,596,226

5,962,241

-82.21

5,962,241

8,281,457

5.65
309.77

NON
MARKUP/INTEREST
INCOME
Fee,
commission
and
brokerage
income
724,499
Dividend income
Income
from
dealing in foreign
currencies
Gain on sale and
redemption
of
securities
Unrealized gain on
revaluation
of
investments
classified as held
for trading

Other income
494,103
Total
nonmarkup/interest
income
1,989,708
4,234,028
NON
12

MARK-

UP/INTEREST
EXPENSES

Administrative
expenses

3,954,066
Provision
against
other assets
1,121
Charge against off
balance sheet items -244,111

4,430,520

Other charges
205
Total
nonmarkup/interest
expenses
3,711,281

(40,590)

102.14

4,558,349
1,403,892

522,747
Extra
ordinary/unusual
items
0
PROFIT / (LOSS)
BEFORE
TAXATION
522,747
Taxation - Current
0
- Prior
years
0
Deferred
174,774
174,774
PROFIT / (LOSS)
AFTER
TAXATION
Accumulated loss
brought forward
Transfer to statutory
reserve
Transfer
from
surplus
on
revaluation of F.A

13

13.14

168,419

4,430,520

5,199,782

168,419

32,945

15.4

325

132.99

(40,590)

47,123

-87.23

37.59

4,558,349

5,280,175

-56.96

1,403,892

3,001,282

-10.96

0
1,403,892

0
-56.96

139,284

108.45
0

1,403,892

3,001,282

108.45

139,284

278,239

(722,971)

-100

(722,971)

353,738

-50.79

353,738

785,036

-108.1

(229949)

-49.89

(229949)

1,063,275

-108.1

347,973

14,067,841

-59.98

14,067,841

12,742,364

108.64

-14,352,989

11,604

34.89

11,604

10,352

38.93

-69,595

6,801

-100

6,801

814

6,770

(326,769)

(326,769)

78,484

-5.01

-14,415,814

7,127

-5

7,127

13,188,892

39.64

Accumulated loss
carried forward
-14,067,841
(loss) per share
(after tax) - Rupees 0.66
(loss)
per share
(after tax) - Rupees 0.66

14,376,205

3842.85

14,376,205

12,742,364

38.93

12,742,364

11,250,885

2.63

-59.98

2.63

2.36

2.63

-59.98

2.63

2.36

-1.99
108.66
108.66

ANALYSIS OF THE STATEMENT

1. .Current Ratio
Current Ratio= Current Assets/Current Liabilities
Years

2011

2012

2013

Ratio

0.99

1.006

1.007

After analyzing the current ratio we saw that from 2011 to 2013 short term debt paying ability of
the organization remains dynamically. As in 2012 it increases but in 2013 it increases even from
2011. So liquidity ratio of BOP is good in 2013. But overall it is not less than 1 therefore it is not
bad.

2. Accounts Receivable Turnover

Another computation, accounts receivable turnover, indicates the liquidity of the receivables.
Accounts Receivable Turnover= Net Sales/Average Gross Receivables

14

Years

2011

2012

2013

Ratio

2.80

5.47

3.7

Account receivable turnover in days

Account Receivable Turnover in Days = Average Gross Receivables/ Net Sales/365

Years

2011

2012

2013

Ratio

135.4

66

97

In the above ratios we observe that in 2011 ratio is 135.4 that is maxiimum so it is beneficial for
the bank because minimum ratio indicates that receivables are converted into cash more times in
a year but its efficiency decreases continuously and in 2011 it is 135 that is so good condition for
the bank for collecting receivables. it also depends on company`s policy.

3. Working Capital
Working capital = current asset current liability

Years

2011

2012

2013

Ratio

2360444

1916666

2493117

Working capital measures the company cash flow statement. Bank has healthy working capital in
2013 than the both other years and in current year it is higher than the previous years so in this
year bank position in relation to the working capital is poor and in 2013 it is good.

4. Debt Ratio
The debt ratio indicates the percentage of assets financed by creditors and it helps to determine
how well creditors are protected in case of insolvency
Debt Ratio= Total Liabilities/Total Assets

15

Years

2011

2012

2013

Ratio

0.97

0.962

1.131

According to the above ratios we can view that in the year 2011 the ratio is 0.97 that is low and is
good for the bank but in 2012 it decrease that is good and in current year it is higher than the all
previous ratios so in this year companies position is very good.

Debt to Equity Ratio

The debt to equity ratio is another computation that determines the entity`s long term debt paying
ability..
Debt to Equity Ratio= Total Liabilities/ Shareholder`s Equity
Years

2011

2012

2013

Ratio

51.10

60.4

32.1

5. Net profit margin

A commonly used profit measure is return on sales, often termed net profit margin..
Net Profit Margin= Net Profit/ Sales
Years

2011

2012

2013

Ratio

0.02

0.570

0.52

After analyzing the ratios of net profit margin we saw that bank net profit margin is better in
each year continuously that is beneficial for the bank because profit earning is the basic purpose
of any organization because without profit no one organization run.

6. Total asset turnover

Total asset turnover measures the activity of the assets and ability of the firm to generate sales
through use of the assets. In other words it is assessed that either assets are being used at
optimum level to generate sales or not.
Formula
16

Total Asset Turnover= Sales/Total Assets

Years

2011

2012

2013

Ratio

0.073

0.074

0.068

7. Return on assets
Return on assets measures the firm`s ability to utilize its assets to create profits by comparing
profits with the assets that generate the profits.
Return on Assets= Net Income/ Total Assets
Years

2011

2012

2013

Ratio

0.002

0.043

0.036

Ratios gives the result that ratio is minimum in 2011 even negative in 2010 year so return on
assets is negative in this year and in 2012 it is also low but better than previous year and in
current year it is positive so bank is better than the year 2011 to get return on assets.

8. Gross profit margin

It is again like the net profit and operating profit margin but it includes gross income in place
operating and net income.
Formula
Gross Profit Margin= Gross Profit/ Net Sales
Years

2011

2012

2013

Ratio

-0.02

0.08

0.16

Above ratios indicate us that the gross profit margin ratio in the years is negative but gross profit
margin has increasing ratio that is beneficial for the company and now in year 2013 its gross
profit margin is lower but better than both previous year gross profit margin so company earn
more gross profit and utilize its recourses efficiently than the other years.
17

SWOT ANALYSIS
Strengths

The major shares of BOP is owned by the Govt. of the Punjab, so it can develop a
good image & trust among its customers.

Stability of Bank is strength of any bank. The Bank of Punjab has stable growth
since its establishment.

The Bank provides the loan facility on sound basis that is very crucial for any
bank to recover the loan. The Bank of Punjab has conservative policy for
advances. So there are very less bad debts.

Weaknesses

The Bank of Punjab is centralized organization. The authority is not given to the
branch level. Managers have to take permission from the Regional office or Head
office for credit. Manager had to get permission if they have to give more rate of
profit to the customers. So the customers have to wait for days, which may cause
the change of customers. Managers cannot negotiate with customers without the
permission of head office.

The Bank of Punjab has less modern technology. Only few branches are
computerized. Due to lack of modern technology, the banks services are low and
foreign banks have large market share. In this era modern technology is very
necessary for competitions.

The Bank of Punjab has less interest in foreign exchanges. And BOP has less
number of expert officers in the foreign exchange business.

18

Opportunities

Although commercial banks have launched many products but a gap exist
between the customers want and what the banks are providing. This is an
opportunity for the Bank of Punjab to move in and fill the gap between the ideal
bank and the current service offerings by aggressive advertising, consumer
friendly attitude products and service for attracting customers.

The Bank has opportunity to expand the branch network all over the country, and
it would be able to develop business and can start many other schemes for
investment.

The Bank has opportunity to use latest technology for providing good services to
customers.

Threats

The salaries of the officers of the Bank of Punjab are less as compared to other
private banks. It may cause transfer of the experts from the Bank of Punjab to
other banks.

The Bank of Punjab is also forced to give loans on potential basis. Due to this the
recovery of such loans may become very difficult.

Promotional activities of the BOP are not sufficient. Due to this it may lose
market share.

19

PESTL ANALYSIS
Economic
It appears that the economy will face tremendous challenges and some difficult decisions
in 2008-09, as inflationary risks persist. The uptrend witnessed in CPI inflation during the
last few months is largely a result of continued rising food prices.
Energy crisis is looming in the country, because of an increase in demand and a rather
slow improvement in supply.

Technological
Advanced computerized and control system
Growing network of online branches throughout the country
Strategic plan 2005-10 of SBP for all Pakistani banks ensures technological
advancements in the whole banking sector

Political-Legal
Agriculture contributes to poverty reduction for vast majority of the poor live in rural
areas.
Government has taken initiatives in agriculture and rural development.
Government of Pakistan through SBP has provided backing to the banking industry by
decreasing cash reserve requirements (CRR) to 6% from 8%. This has provided liquidity
to banks worth Rs. 180 Billion

20

 Improvement in law and order and elimination of political unrest are very much
imperative for the Government in order to provide investment conducive environment to
both local and foreign investors.

Social cultural
Visible chaos in society is prompting people to take out their investments &valuables
from banks as there are huge chances of banks liquidation
The huge culture of opening bank accounts, investment making, and credit & debit cards
now seems to moving towards declining phase

INTERNEE LEARNING IN THE BANK

While an internship gives you a hands-on chance to apply the education and knowledge you
gained in school, it also helps you strengthen your professional skills. Transferable skills like
communication, teamwork, professional etiquette and work ethic can usually only be developed
through actual experience. An internship is sometimes a school of hard knocks in that you learn
through feedback and correction offered by your supervisor. You might not enjoy the criticism,
but it should help you polish your skills before you dive into your career.
In baking I am learn lot of skills that make a person confident. Through the practical work I am
feeling confident because I have a practical knowledge about my study work. I understand the
hurdles of practical life. I am learning about my communication skills that how I am interact
with other, with the customers and how I am interact with my colleagues. Through this work I
am develop my personality. I learned about how a business man or a banker looked.

21

APPLICATION OF CLASS ROOM LEARNING

An internship can be seen as the pinnacle of your undergraduate education and give you the
chance to use the skills you've learned in the classroom in a real-world setting. Its a chance to
prove the worth of your qualifications and to show that you can perform in the role you has been
given. In the application for this internship, I wrote about my interest in banking and my belief
that knowledge obtained in class should always be integrated with real experiences in the related
industry. Indeed, putting my classroom knowledge in finance to practical use and learning from
real banking experiences had always been my two objectives for an internship. While what I
have learned in class seemed to be separate concepts, what was being applied in banking services
turned out to be a combination of many concepts?
I realized that real banking is much more complicated than it is portrayed in text books. Business
communication concepts are mostly used in practical banking that I am go through books.
In internship I observed that there is 70 percent practical work different as compare to the books.
Lot of formulas and money banking concepts are followed trough books in practical.

WEEKLY ACTIVITIES
I started my 8 week internship at BOP Layyah branch on 26 th June. I tried my best to know about
all the working of different departments.

Account Opening Department

In this department, I worked for the period from 26th June, 2015 from First day of my internship

1st Week learning in Account Opening Department

22

In First week of my internship I worked in account opening department and I learned about
Procedure of account opening and learned about account opening form ,completion of form .

Account Opening Form

Customer approach to bank and an account opening is given to him for competing and signed by
the account holder at different places of the form.

Completion of the Form

Account form is completed in all respect and checked by the bank officer and is duly signed by
the customer which is also verified by the Operation Manager.

2nd Week learning in Account Opening Department

In second week of my internship I worked in account opening department and I learned about
next Procedure of account opening and learned about Specimen Signature Card (SSC), Signature
Difference Form

Specimen Signature Card (SSC)

Signature specimen card is compulsory for opening an account in the bank. Without getting
signature of customer you cannot open the account.

Signature Difference Form

If client signature differs from the CNIC, the signature of the client is taken on a signature
difference form

3rd Week learning in Account Opening Department

In third week of my internship I worked in account opening department and I learned about next
Procedure of account opening and learned about Computerized Checking, and Account Number

Computerized Checking
The bank officer connected via internet to the NADRA website checks the record of his
customers social life. If the record of the person is ok, then the officer of the bank authenticates
the record under his signature and stamp and send it to the Branch Manager
23

Account Number
Account number is written on the cheque book requisition. After completion of all procedures,
the bank prepares a letter and sends it to the client at his postal address to pay gratitude to the
customer.

4th Week learning in Account Opening Department

In 4th week of my internship I worked in account opening department and I learned about next
Procedure of account opening and learned about Cheque Book Issuance , Procedure for Closing
of an account

Cheque Book Issuance

The first cheque book consists of 25 leaves and no charges are deducted from the account the
account of client. There after bank sends a recommendation for 25, 50 and 100 leaves with
different prices and charges are deducted from the account of clients.

Procedure for Closing of an account

If customer wants to close the account, he fills up an account closing form and signs there in,
account balance should be zero, approval is taken from the Branch Manager Specimen card is
taken back and is attached with the form and account is closed.

5th Week learning in Account Opening Department

In 5th week of my internship I worked in account opening department and I learned about next
Procedure of account opening and learned about Procedure of issuance of Bank Statement

Procedure of issuance of Bank Statement

A requisition slip is taken from the customer duly signed and the period from which the customer
wants to take the statement. After verification of signature Bank Statement is issue to the
customer and Rs. 55 are deducted from account of customer

24

6th Week learning in Account Opening Department

In 6th week of my internship I worked in account opening department and I learned about next
Procedure of account opening and learned about Procedure for ATM Issuance

Procedure for ATM Issuance

Bank of Punjab provides the ATM facility to its Customers and they can withdraw their amount
at any time through ATM. For issuance of ATM, customer has to sign an ATM form and Bank
office make an entry in the system and within 15 days bank receives ATM card from Head Office
which is given to the customer.

Remittance Department
7th Week learning in Remittance Department
I worked in Remittance Department during 7th week of my internship.
Remittance department transfers the fund form one bank to another bank and one place to
another place. In this department collection take place. The bank of Punjab makes payment of
only open cheque on the counter and prohibits the payment of crossed cheques. Bank of Punjab
transfer money from one place to another place by way of payment order, demand draft, inward
collection, outward collection.

1-Demand Draft
An order to pay money to the payee who is residing outside the city, Demand draft can be for a
customer who may or may not have and account in the bank but the other persons account must
be maintained with the bank for which the payer has demanded the demand draft.
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2-Payment Order
Pay order is order money but this payment is to be made within city. In other words it can be
said that the payee and the payer should be in one city. In pay order payment can be made in
cash, clearing and transfer

Clearing Department
8th Week learning in Clearing Department
I worked in clearing department during 8th week of my internship, where I learnt their about
clearing of different cheques and remittance handling. I was told there the main objects of
clearing.
I received all the clearing cheques and made a schedule of these cheques after making entries in
outward and inward clearing registers and sent the same to main branch where at all the cheques
were sent to NIFT(National Institutional Facilitation Technology)

NIFT
NIFT stand for National Institutional Facilitation Technologies. Clearing house of SBP has
shifted a part of its work to private institution names NIFT. NIFT collets cheques, demand draft,
pay order, travelers cheques etc. from all branches of different banks within city through its
carriers and send them to the branches on which these are drawn for clearing. NIFT prepare a
sheet for each branch and send it to each branch as well as to State Bank of Pakistan where
accounts of Banks are settled.

Types of clearing
Inward clearing:
When cheques of other Banks are deposited in our bank, after clearing these cheques through
NIFT by the other Banks on which these are down. Accounts of customers are credited.
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Outward clearing:
When cheques of our bank are deposited in other Banks and these cheques are sent to us for
verification, we debit of our client after verification their account.

IF I WERE THE MANAGER IN BANK

If I am become a bank manager, my first need to determine if this career path is a good fit for my
skills, interests and personality traits. If the following description sounds like me, then I am
probably well suited for a career as a bank manager:
I enjoy directing and supervising the work of others.
I have a customer-centered approach to business activates.
I have a thorough understanding of financial product regulations and the legal aspects of
banking.
I have the patience and stamina to meet the training, experience and education
requirements.
I enjoy the idea of working within a corporate structure.
I enjoy having clear rules and methods to guide work activities.

I am set the daily schedule for to mange work in my bank.

Daily staff and management meeting..

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Meeting with local business regarding loan.

IT systems problems.
Customer complaint meeting with clients.
Office correspondence and administration.
Mortgage rescheduling meeting.
Auditors committee meeting regarding major delinquent accounts.
Lunch.
Client demands to see the manager.
Meeting with debt collection agency manager.

SUGGESTION
I recommend for the Bank of Punjab that, the upper management will make some strong
strategies, how compete it from the competitors. In my internship program, I see mostly the
persons of government job holders make their accounts in the branch.
No much account of social individuals are come to open their account in the bank. Therefore, my
opinion is to motivate the individuals to open their accounts in BOP.
To become profitable the BOP should overcome its non-productive expenses. Its management
has to take effective decision to reduce its administrative expenses. The bank has to control the
non-performing loans
As name shows, Bank of Punjab refers to the Punjab provision only, and a head office in
Lahore Group. It is essential for BOP to make its branches in the whole country of Pakistan
because the competitors are spread over the country.
This is very important for BOP to reduce the operating cost. Therefore, the operating profit will
increase. The management of BOP should focus on short-term deposits.

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CONCLUSION
Internship is an interesting program, which gave me the practical touch of the banking field.
Through this, I learnt that what is the banking and its activities. I learnt from the bank officer and
understood the operations of banking. This training program enhanced my knowledge about the
banks.
BOP has to bear the loss few years ago. Main reason of this loss is the non-performing loans and
the other as well as Hamish Khan scandal. The other reason is increasing debt. Due to this, the
bank has to pay more interest on the debt. This factor increased the interest expenses
The administrative expenses increased. It seems that the management of the BOP almost fails to
overcome the administrative expenses. This thing also decreased the profit.
Almost 90% branches of BOP are located in Punjab even in Karachi the hub of economic
activities of Pakistan only 11 branches. Therefore, the market coverage of BOP is much lower.
The political factor cannot be avoided in this regard because the Government of Punjab holds the
majority of the shares so the government intervenes in the bank activities.

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BIBLIOGRAPHY

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History of The Bank of Punjab Retrieved 10 June 2011 from Bank of

Punjab web site https://www.bop.com.pk/AboutUs.aspx

Product Detail. Retrieved 15 June 2011 from Bank of Punjab web site
https://www.bop.com.pk/Products.aspx

Annual Report, 2013 from Bank of Punjab web

sitehttps://www.bop.com.pk/Financial/AnnualAccounts.aspx

Banking Ratios, Obtained from the site:

http://www.investopedia.com/features/industryhandbook/banking.asp