101.

Tuesday's meeting for all department managers

will be held in Boardroom A, which is located
________ the fifth floor.
(a) in
(b) to
(c) by
(d) on
102. Please be advised that we wish to ________ an
order with your company for five color printers for
our office.
(a) place
(b) plan
(c) plead
(d) play

103. A conference developed by the communications

firm Hortel's focuses on methods to promote an
________ understanding of international business
practices.
(a) enhance
(b) enhances
(c) enhancing
(d) enhanced
104. Our new client management software will be
installed ________ the end of the week.
(a) on
(b) by
(c) during
(d) since
105. After years of ________, For Real Games will
release its new game system to stores across the U.S.
later next month.
(a) developing
(b) develops
(c) development
(d) developed
106. Any employee interested in scheduling vacation
time over the upcoming holidays should speak
________ their supervisor.
(a) to
(b) at

(c) for
(d) of
107. While outsourcing has caused many people to
lose their jobs, ________ has also resulted in better
prices for many products.
(a) one
(b) it
(c) they
(d) most
108. When employees practice politeness and
________ when they interact with coworkers,
productivity tends to increase.
(a) considerate
(b) considered
(c) consideration
(d) considerations
109. GT Inc. aims to increase profits by 10%
________ the coming year.
(a) over
(b) with
(c) since
(d) until
110. -------- Microtech recently relocated to a larger
building, most employees are still required to share
office space with their coworkers.
(a) Whether
(b) Although
(c) Because
(d) When
111. If you find that your application ________
rejected, you must wait 6 months before applying to
us again.
(a) has been
(b) have been
(c) is not
(d) having been

112. The training manual ________ that the average

employee will take 4 to 5 weeks to learn how to
handle the VR3000.
1

(a) estimating
(b) estimation
(c) estimates
(d) estimator
113. Even at the start of the ________, it was
obvious that the finance department was nervous
about the cost of the project.
(a) talking
(b) talks
(c) talker
(d) talked
114. Prior to Bizzet Sportswear's entry into Eastern
Europe, they did not realize how much ________ the
market had.
(a) improvement
(b) potential
(c) praise
(d) rise
115. No one has been more affected ________ the
start-up company Aldershot than its competition,
Nolberg Communication.
(a) beyond
(b) from
(c) by
(d) for
116. Samuel Yates stock market guide, Fallen
Angels, ________ some of the investment theories
from his previous book.
(a) updating
(b) update
(c) updates
(d) has been updating

117. ------- changes in the cost of oil will not likely

affect Air-track Industry's seat prices.
(a) Fragile
(b) Open
(c) Level
(d) Moderate

118. Not only is Ms. Hong the winner of the

Bloomburg scholarship for her work in advanced
mathematics, but she is also the youngest ________
to date.
(a) recipient
(b) gatherer
(c) trainee
(d) supervisor
119. All full-time employees will be ________ for
their overtime work on Project Lohan on August 6.
(a) had compensated
(b) compensates
(c) compensating
(d) compensated
120. No director before Mr. Unhill had even
________ of modifying the electronic ordering
system.
(a) think
(b) thoughtful
(c) have thought
(d) thought
121. New employees will be ________ of their stock
options during next week's training program.
(a) shown
(b) taught
(c) informed
(d) released
122. Taxpayers who own a hybrid car can claim a
new tax exemption ________ this year.
(a) start
(b) starts
(c) started
(d) starting

123. The private university announced it ________

more financial aid programs.
(a) offer
(b) offering
(c) would offer
(d) had been offered
2

124. Only candidates who are ________ considered

for the job will be contacted.
(a) strictly
(b) seriously
(c) correctly
(d) critically
125. Guardian Bank gives extra protection to
consumers on all purchases made ________ its
credit card.
(a) to
(b) in
(c) for
(d) with
126. The improved pension bill will ________
injured workers and their families.
(a) take
(b) grant
(c) assist
(d) contain
127. Office hours will be increased next year to
________ customer demands.
(a) please
(b) satisfy
(c) convince
(d) persuade

128. Company management must ________ all new

office furniture and equipment orders.
(a) approve
(b) approved
(c) approves
(d) approving

129. For a ________ time only, customers will get a

free gift with online purchases over $50.
(a) partial
(b) limited
(c) individual
(d) controlled

130. ------- she recently debuted, the young artist

won three international music awards.
(a) Within
(b) Because
(c) Although
(d) Supposing

131. -------- to the EasyAct accounting software

package is only a transition measure until the new
package is released next year.
(a) Switching
(b) Engaging
(c) Seeking
(d) Positioning

132. If you don't believe deep discounts will

________ consumer confidence, I suggest you think
of something that will.
(a) determine
(b) prepare
(c) restore
(d) praise
133. Attracting the ________ clients in East Asia
will mean sending someone there to set up an
overseas office.
(a) appropriate
(b) great
(c) comfortable
(d) reasonable

134. The proper application forms must be

________ filled out before a building permit will be
considered.
(a) complete
(b) completes
(c) completely
(d) completion

135. To thank you for 20 years of patronage, you are

welcome to one free ticket to ________ CanAir
flies.
3

(a) wherever
(b) whenever
(c) whichever
(d) whoever

136. You will find your 16-digit customer ID

number written ________ page two of your monthly
statement.
(a) in
(b) at
(c) on
(d) into
137. Carla prefers to ________ refuse to answer
personal questions rather than argue with customers
over the telephone.
(a) elegantly
(b) politely
(c) brightly
(d) fondly

138. Without a plan for reducing greenhouse gases,

the committee cannot approve of this new ________
technology.
(a) produce
(b) producing
(c) production
(d) productive
139. I would recommend handing large ________
directly to the Cancer Society, and not sending them
through the mail.
(a) returns
(b) debts
(c) presents
(d) donations
140. --------, 5 out of every 8 males seriously
consider opening their own business at some time in
their lives.
(a) Statistics
(b) Statistically
(c) Statistician
(d) Statistical

Questions 141-143 refer to the following letter.

From: May Johnson ([email protected])
To: Sarah Stravinsky ([email protected])
Subject: Translations
Date: June 9, 9:24 a.m.
Sarah,
How have you been? I've been very busy with work, as usual. _______, I'll be able to go on vacation next
month. I was approved to have a week off. I haven't decided whether I should go on a short trip or relax at
home. Either way, I really need the time away from work.
141. (a) Hopefully
(b) Thankfully
(c) Confidently
(d) Unfortunately
I wanted to thank you for helping me translate _______ documents. I'm not sure if you're looking for
more work, but if you are, we would like to give you work regularly. I'm not sure about how much work
the company will give you or how much the company will pay, but if you would like to know more
information, please let me know so I can tell my manager.
142. (a) them
4

(b) that
(c) those
(d) there
The last work you did was very good and completed in an _______ amount of time.
143. (a) impress
(b) impresses
(c) impression
(d) impressive
I hope to hear from you soon.
Sincerely,
May.
Questions 144-146 refer to the following letter.
Attention Tornet Production Staff,
As part of your yearly benefits package, we are giving all factory employees a $500 health allowance.
This may be spent on a number of programs to _______ stress or improve health.
144. (a) dissolve
(b) empty
(c) subtract
(d) reduce
A list of health clubs and spas will be posted in the staff lounge before March 15. You are free to spend
the funds as you like, though it must be used for the purpose of exercise or stress elimination. _______,
the money will not be given in cash or added to your paychecks.
145. (a) Therefore
(b) Meanwhile
(c) Rather
(d) Likewise
Instead, Tornet will refund money spent on things like gyms, spas, and massage treatments. Please hand
_______ receipts to Betty Trent before November 18th for a full refund.
146. (a) your
(b) you're
(c) yours
(d) yourself

Questions 147-149 refer to the following letter.

From: Stacey Douglas ([email protected])
To: Alexandra McConnell ([email protected])
Dear Ms. McConnell,
This notice is _______ confirm your reservation for Wednesday, October 8.
147. (a) to
5

(b) so
(c) for
(d) with
You will be in the Prestige Business Room. If this reservation is correct, and you do not need to make
changes, no action is needed. If you would like to make a special request, you can do so by _______
directly to this e-mail.
148. (a) respond
(b) responds
(c) responded
(d) responding
Please note that all of our rooms come equipped with a screen, projector, and audio equipment. However,
we cannot assure that our equipment is fully _______ with your equipment.
149. (a) able
(b) reasonable
(c) compatible
(d) understandable
If you would like to do a test before your stay, please contact the hotel at 783-2874. I would also like to
remind you that our hotel offers a catering service, which is offered at a discounted price for all business
room reservations. We look forward to serving you.
Stacey Douglas
Lamotte Hotel and Suites.
Questions 150-152 refer to the following letter.
At Nathansons, our goal is simple. We want to develop the best marketing campaigns possible to increase
product sales and _______ new customers.
150. (a) attracting
(b) attracts
(c) attracted
(d) attract
Our name is recognized throughout the world. In the past, we have worked with many big names,
including Geller, Intred, and Too Hot Toys.
Now, we are actively seeking qualified marketing experts to join our team. To be considered, all
candidates must have a bachelor's degree, preferably in marketing or business administration. At least
three years of experience in a similar role is also required. Prior experience developing marketing
campaigns for _______ television and print is an absolute must.
151. (a) both
(b) either
(c) neither
(d) whether
The major responsibilities of this position will include developing new marketing campaigns, securing
new accounts, and providing progress reports to clients. To allow us to make an _______ decision, we ask
6

that the following materials.

152. (a) ultimate
(b) informed
(c) applied
(d) eventual
1. A current resume outlining education and work experience
2. A brief description of at least two campaigns you have worked on during the last five years
3. The names and contact information of at least three work-related references
Please forward all materials to our human resources manager. Her name is Glenda Gray, and her e-mail
address is [email protected].

Part 7 : finish within 22 minutes

Ice Dreams Winter Special
Buy One, Get One Free!
Buy any size Ice Dreams handmade ice cream, and you'll get the same size of any flavor absolutely free!
Remember, our flavors change daily, so there's always something new and tasty. We also have nondairy
sorbets and sugar-free ice cream.
Don't forget our Sunday Special: 1/2 off all sundaes (includes ice cream and yogurt styles).
It's always time for ice cream!
153. What is announced in the advertisement?
(a) A new store opening
(b) A new ice cream flavor
(c) New hours of operation
(d) An ice cream promotion

154. What is true about Sundays?

(a) The store is closed.
(b) The store closes early.
(c) There is an additional sale.
(d) It is the day ice cream is made.

From: Mark Warsburg ([email protected])

To: Jessica Montgomery ([email protected])
Subject: Office Supplies
Date: November 9, 2:12 p.m.
Jessica,
Maria told me you took over ordering the supplies for the office. Could you please order some file
folders, pens, highlighters, and a mouse pad for me? We will have a new employee starting with us on
Monday, so I'd like to have everything ready. If you can think of anything else he might need, please order
7

that as well.
We also need yellow and blue ink cartridges for our printer. It is a Hanson X3-1839 Model. I'm not sure if
you need the cartridge type or the printer type. If you need more information, please let me know.
Thank you for all of your help.
Sincerely,
Mark
155. What is inferred in the e-mail?
(a) Maria is on vacation.
(b) Ms. Montgomery is a new employee.
(c) Mr. Warsburg usually orders supplies.
(d) Ms. Montgomery's new job is ordering
supplies.

156. What is NOT an order request made by Mr.

Warsburg?
(a) Blue ink
(b) A mouse pad
(c) File folders
(d) A new printer.

Brownsly and Queensburg Marathon

Sunday, May 19th
The towns of Brownsly and Queensburg will jointly hold a marathon to support cooperation. Runners of
all ages are encouraged to sign up to support the event, which officials and sponsors hope will become an
annual occurrence.
Starting and ending in Center Park, the marathon route will go throughout both towns along Road 18. For
more information on the event and to sign up, please visit www.townmarathon.org or town hall. For
businesses that wish to sponsor the event, please call 382-4892.
157. When will the marathon take place?
(a) On Thursday
(b) On Friday
(c) On Saturday
(d) On Sunday

(a) It will start in Brownsly.

(b) It will involve two cities.
(c) The route will go along Road 19.
(d) It will be followed by a parade.

158. What is true about the marathon?

Dear Mr. Spencer Hoover,

Thank you for your recent application to the Royal Suites Points Program, where you will earn rewards
8

for every night you stay at Royal Suites or any of our hotel subsidiaries including Royal Executive Hotel,
Royal Inn, and Purple Residences.
We have included your last stay onto your account, and we are happy to inform you that you have already
earned 399 points for your last stay. Remember, you need only 999 points to earn a free night at any
Royal Suite Hotel.
You may check your account at any time through our Web site at www.royalsuites.com. You must enter
your pin number: 8392. You will be able to change this to a unique number once you log in for the first
time. In addition, please find the enclosed point card for further ease of booking your future stays. We
have also enclosed a brochure to further explain the point system and hotels included.
We look forward to your next stay.
Sincerely,
Edward Rossi
Royal Suites Points Manager
159. What is the purpose of this letter?
(a) To advertise a new special
(b) To introduce a new hotel chain
(c) To promote a new hotel location
(d) To welcome a customer to a program
160. What is true according to the letter?
(a) Royal Residences is part of the hotel chain.
(b) Sale rates are offered through the Web
site only.
(c) Customers must apply to become part of the
program.

(d) Only international locations are included in

the offer
161. What is NOT included with the letter?
(a) A point card
(b) A business card
(c) A Royal Suites brochure
(d) A personal identification number.

Different companies create different kinds of waste. A hospital is different from a restaurant and they are
both very different from a construction site. Then there is the all too common office. Environmental Plus
estimates that the average office employee uses nearly 10,000 sheet of paper each year.
All of these businesses however can participate in waste management programs. The most common form
of this is of course, recycling, where various materials from paper to plastic to glass are collected and
turned into new and useful products. Most of us are already familiar with the benefits. Recycling not only
saves natural resources but it reduces pollution and the energy that would normally be used to create or
destroy these materials. The business benefits include improving your company's reputation and being
good corporate citizens.
9

Beginning a program does not have to be a difficult process either. First, know your business and what
materials could be recycled. Then, try to encourage the support of management. This way, the company
can become involved in educating the employees on the project. It is equally important to clearly explain
what is being done. This can be done by using memos and e-mails, or better yet having short meetings to
explain what materials are being recycled and where an employee can put them. If colored bins or
collection boxes are being used, label them clearly.
162. What title best describes the purpose of the
report?
(a) Saving Energy
(b) Ways to Protect the Environment
(c) Starting the Recycling Process
(d) The Most Wasteful Companies
163. What is mentioned as a benefit of
recycling?
(a) Destroying unused products
(b) Presenting a business positively

(c) Educating youth

(d) Organizing the world's resources.
164. How can management help in the recycling
process?
(a) By teaching staff
(b) By making colored bins
(c) By collecting old paper
(d) By setting up a computer database

From: Gary Bailey

To: Dodin Employees
Subject: Vacation Time
Date: January 10, 8:39 a.m.
Please make note that all vacation time must be used prior to March 1. Any unused vacation time will not
roll over and employees will forfeit the time.
For information on how much time you have available, please e-mail Rhonda Peters in human resources
at [email protected]. As there are many employees, please do not visit or call her for this
information.
Vacation requests must be made prior to February 1 in order to ensure every department's production is on
track.
If you have any questions about this policy, please call extension 838 to make an appointment with a
human resources representative.
Thank you for your cooperation.
Gary Bailey
Human Resource Manager
165.
What is the main purpose of this
memorandum?
(a) To notify employees of a new policy

(b) To address a problem with employee sick

leave
(c) To remind employees to use their vacation
time
10

(d) To inform employees of a new human

resources number
166. What is the deadline to make a request?
(a) January 10
(b) February 1
(c) February 10
(d) March 1.

167.
Who should employees call
information about the policy?
(a) Gary Bailey
(b) Rhonda Peters
(c) Their department manager
(d) A human resources representative

for

Dear Mr. And Mrs. Lavigne,

E-France's commitment to quality men's and women's fashions has been our goal since our opening in the
spring of 2002. From that time, you have been loyal customers of E-France's online shopping service. We
would like to thank you. At seven locations through France this coming June, we will be holding the EFrance Charity Dinner and Auction. These events are only available for our best online customers, which
includes yourselves. Here, you will be treated to dinner and drinks followed by the auction, hosted by one
of E-France's seven regional managers. There is no obligation to purchase any of the products being sold
during this event. However, all of the money raised will be donated to the Children's Wish Association, a
fantastic charity headquartered here in Paris. Please take a look at the event location choices on the
attachment below, and let us know if any of them are suitable for you. I hope you can be with us.
Yours truly,
Francis Levec
Public Relations Manager
E-France

168. What does E-France want to offer the

couple?
(a) A product
(b) A membership
(c) An invitation
(d) A receipt
169. Who will supervise the auction?
(a) The year's top customers
(b) The Parisian office
(c) The Children's Foundation
(d) The area managers.

170. What does the writer say about the

auction?
(a) Fashion will be included.
(b) A certain amount of money has to be made.
(c) There is no pressure to buy.
(d) It takes place at 8
171. What will the couple do next?
(a) Contact the PR manager
(b) Review their online account
(c) Make a donation
(d) Examine the attachment

Get a Massage While You Work!

The Comfort Cushion is a portable, lightweight cushion that gives you a relaxing, comforting massage
11

with the press of a button.

Whether you're sitting in an office, driving a long distance, or relaxing in your favorite chair, the Comfort
Cushion will help ease your tired muscles and work out the aches and pains in your back. It also comes
with a power adapter for your car so it's convenient to take with you while you travel.
The Comfort Cushion is adjustable, comes in many styles to fit different body types and different needs.
Whether you work in an office, on the road, or at home, there's a Comfort Cushion perfect for you.
For more information, please visit our Web site at www.comfortcusion.com or call 1-800-382-8488.
Mention this advertisement and get a free gift.

172. What is true about the product?

(a) It's powered by batteries.
(b) It comes with an adaptor.
(c) It works best in an office.
(d) Its one style fits everybody.
173. What does NOT describe the product?
(a) Portable
(b) Exclusive
(c) Adjustable
(d) Easy to use

(a) Cost of product

(b) Cost of shipping
(c) Company street address
(d) Company telephone number
175. How can customers get a free gift?
(a) By paying with a credit card
(b) By referring to the advertisement
(c) By purchasing before the end of the month
(d) By buying the deluxe version of the product.

174.
What information is given in the
advertisement?
Sushi Sales High
By Herbert Bush
Staff Reporter
Despite increasing warnings of dangerous levels of mercury found in tuna, sushi sales have not been
affected in area restaurants.
A report released Monday by the Department of Health showed toxic levels of mercury were found in
sushi from the city's top restaurants, at both high-end and fast food locations.
I read the report, said Hannah West, a customer who was picking up sushi from Kyoto Kitchen. I don't
eat tuna or sushi that often, so I don't think it's that big of a deal. Anyway, you can get sick from eating
chicken, pork, or almost anything if its not cooked properly.
After I read the report, I decided to post it and a sign to warn customers, said Toru Yamamoto, owner of
Blue Fin. I'd rather ensure my customer's safety than sell higher-priced tuna, but it seems like they aren't
worried about it because my sales are still the same.
12

The city health department has yet to take action with these findings, and has yet to do so in the past.
Spokesperson Cathy Simpson said the department encourages restaurant owners to warn customers or
remove tuna from the menu until a decision is made to take action.
With the way the public is consuming tuna, I don't think it'll be a problem, said Hiram Longfellow, who
eats sushi once a week for lunch. I think I'm going to stay away from tuna for a while, but I don't know
how long I'll be able to resist it.
176. What is the problem?
(a) Local fishers are losing money.
(b) The price of sushi has increased.
(c) Tests show some sushi to be dangerous.
(d) High city taxes are forcing businesses to
close
177. What is true according to the article?
(a) The report was conducted by the city.
(b) Most customers have stopped purchasing
tuna.
(c) Fishers are planning to protest at city hall.
(d) Mostly immigrant business owners are
affected.
178. Who is Toru Yamamoto?
(a) A customer

(b) A sushi chef

(c) A business owner
(d) A city spokesperson.
179. What does the city government encourage?
(a) For residents to support farmers
(b) For restaurant owners to warn customers
(c) For residents to try other types of sushi
(d) For businesses to apply for city exemptions

180. The word deal, in paragraph 3, line 2, is

closest in meaning to:
(a) trade
(b) puzzle
(c) problem
(d) agreement

8 oz. of Swiss Cheese

4 oz. of Gruyere Cheese
4 oz. of Emmental Cheese
1/4 cup of milk
1 tablespoon butter
1 lemon
1/2 teaspoon flour
1 garlic clove, finely minced
Pinch salt
Pinch pepper
French bread, cut into one-inch cubes
Grate the cheese if needed. Melt the butter and milk in a small saucepan on low heat. Slowly add
flour and lemon juice. While continually stirring the mixture, add the garlic. Slowly add the cheese.
Add the salt and pepper and continue cooking until all the ingredients are well blended. Add more
13

milk or flour if needed to reach the desired consistency. Cook for 5-10 minutes. Transfer the mixture
into a fondue pot. Serve with bread on skewers.
------------------------------------------------------------------------------------------------------------------------From: Sheila Burns ([email protected])
To: Sally Romney ([email protected])
Subject: Fondue Recipe
Date: May 30, 5:29 p.m.
Sally,
Here is the recipe I used for the fondue we had for lunch. I sometimes add more garlic and a pinch of
red pepper: either paprika or cayenne. You can also add yogurt instead of milk to make the recipe a
little creamier.
You also mentioned that you were worried that you didn't have a fondue pot. Well, if you have a
thick clay pot works well too. The goal is to make sure the cheese doesn't harden before you eat it. If
you don't have either of the pots, you can just reheat the cheese on the stove using low heat. This is
what I used to do before I bought my fondue pot. I hope to hear how the recipe turns out.
Take care,
Sheila.

181. What is a listed ingredient?

(a) Butter
(b) Vinegar
(c) Olive oil
(d) Cheddar cheese

182. What is true according to the recipe?

(a) The fondue should be occasionally stirred.
(b) The fondue should be cooked at a high heat.
(c) The garlic should be added before the cheese.
(d) Breadcrumbs can be added to thicken the
sauce.

183. What can be implied from the e-mail?

(a) Ms. Burns enjoys cooking.
(b) Ms. Burns had lunch with Ms. Romney.

(c) Ms. Romney needs to buy new cookware.

(d) Ms. Romney and Ms. Burns work together.

184. What does Ms. Burns add to the recipe?

(a) Cream
(b) Chicken broth
(c) Chopped onion
(d) Cayenne pepper.

185. What is mentioned about yogurt?

(a) It makes the fondue smoother.
(b) It makes the fondue less spicy.
(c) It gives the fondue a fuller flavor.
(d) It brings out the flavor of the cheese.

14

Help a child enjoy a summer they will never forget

Fisher's Restaurant is collecting donations for its annual Children's Summer by the Sea Camp. Founded
in 1984, the Fisher's chain of family restaurants will continue its tradition of helping poor and
disadvantaged children with its non-profit camps. Brighton restaurant manager Kevin Lindon remembers
the early beginnings of the camp.
It was a great idea from the beginning. We wanted to do something special for the kids who didn't have
much in life, but we weren't sure how to do it. Eventually, we thought of accepting donations from
customers one month before the camps would open. The idea grew from there. Now, as most Fisher's
customers know, camp donations are accepted all through the year.
And the proceeds? The money raised is used to rent six different campsites, pay for food and supplies,
and also pay a small fee for travel expenses to the 350 volunteers that come to help every year. We invite
you to help. This coming Saturday, we will be donating our earnings from all 282 Fisher's restaurants to
the Children's Summer by the Sea Camp. So drop by, have a meal, and know you are helping to
contribute to a worthy cause.
------------------------------------------------------------------------------------------------------------------------Fisher's Charity Action
Frequently Asked Questions
Q: Where can I make a donation to the camp?
A: We will accept all donations, big or small, at any of our restaurants nation-wide. You can also visit
www.fisher.com/summer.
Q: How can my child attend the camp?
A: The children who attend the camp are chosen by professional social workers and employees of youth
centers. If your child is currently attending one of these centers, they may be chosen for the camp.
Q: Will Fisher's make a donation to other children's charities?
A: Although we support similar charities in their work, the money we raise is just enough to meet our
expenses. Unfortunately, we don't have the funds to contribute.
Q: How can I help? Are there any volunteer opportunities this summer?
A: There is always room for volunteers. Come by one of our restaurants with a resume and ask to speak to
the manager. You will either be interviewed directly or be asked to come back for a later interview. If you
are energetic, love children, and have related experience, your chances are very good. You must also be
18 years of age or older. First aid training will be required for some.
186. What is the purpose of the summer camp?
(a) To increase profits
(b) To recruit volunteers
(c) To help kids
(d) To thank customers.

187. What will the money NOT be used for?

(a) Volunteer assistance
(b) Renovations
(c) Camp fees
(d) Daily meals

15

188. In paragraph 3, the word proceeds is

closest in meaning to:
(a) Income
(b) Compensation
(c) Concept
(d) Kindness

189. Why doesn't Fishers make donations to

others?

(a) Most charities are dishonest.

(b) There is no interview process.
(c) It is against their policy.
(d) They don't have the funds.

190. What detail about a volunteer is true?

(a) Anyone over 18 is accepted.
(b) They must have medical training.
(c) An interview is required.
(d) They are hired from Fisher's.

From: Madeline Oh ([email protected])

To: Anna Garcia ([email protected])
Subject: Kitchen Design
Date: August 2, 4:38 p.m.
Anna,
I remember you mentioned you renovated your kitchen yourself. It looks wonderful, like you had it
professionally done.
I just bought new appliances, and would like to redo my kitchen to match it. However, I have no idea
where to begin. Did you have someone help you with the design, or did you just look through magazines?
Also, where did you get the supplies to do it?
Any advice you can give me will help Steve and me out. We are thinking of waiting to start next month,
when the weather cools down.
Thanks for your help.
Regards,
Madeline
-----------------------------------------------------------------------------------------------------------------------------From: Anna Garcia ([email protected])
To: Madeline Oh ([email protected])
Subject: Kitchen Design
Date: August 2, 8:56 p.m.
Madeline,
It sounds like you're ready to really change your entire kitchen. Remember, it'll still be quite a bit of
money, especially considering you just bought a new refrigerator and stove.
I already had an idea of what I wanted, but I did look through magazines to get an idea. I suggest getting a
few different ones to see what you like and what fits with the rest of your house.
16

We mainly purchased our supplies at the Home, Etc., which has a large selection of everything you'll need
from cabinets and tiles, to paint and knobs.
If you want, I can go with you to the store to look at some stuff. Let me know.
Good luck!
Anna
191. What is the purpose of the e-mail from
Madeline Oh?
(a) To give thanks
(b) To offer advice
(c) To request for help
(d) To give a compliment

192. What is mentioned about Madeline Oh?

(a) She is Ms. Garcia neighbor.
(b) She is an interior decorator.
(c) She purchased new appliances.
(d) She had help remodeling her kitchen.

193. What is a suggestion made?

(a) Look through magazines
(b) Get a home improvement loan

(c) Take home improvement classes

(d) Have a professional estimate made
194. What does Ms. Garcia offer to do?
(a) Help Ms. Oh paint
(b) Go shopping with Ms. Oh
(c) Loan Ms. Oh some magazine
(d) Lend Ms. Oh some pictures

195. What is mentioned about Home, Etc.?

(a) It has competitive prices.
(b) It is located in another town.
(c) It has everything needed to remodel a
home.
(d) It has professionals who give
demonstrations.

17

-----------------------------------------------------------------------------------------------------------------------------From: Jessie Corre ([email protected])

To: Nadia Chezel ([email protected])
Subject: Establishing Blogs
Good morning Ms. Chezel,
After the June seminar on Alternative Advertising, I am more confident in the benefits of company blog
sites. I was especially surprised at the following statistic: 10% of the top 500 revenue-earning companies
have external blogs. The main Internet site that currently provides our customers with product
information is essential, but it is no longer the only Internet tool out there.
Customers expect a higher level of service than ever before. An external blog however can present
information in a different, more informal way. Joker, for example, the British shoe maker, announces new
products through its corporate blog and lets customers post their own product reviews. Some companies
feel that this may be a way of creating negative publicity for themselves, though Joker argues that it is a
more transparent and honest way to do business.
External blogs can also be efficient ways to update company concerns and product news without having
to make changes to the main site. Of course, our main page will always include the most important
updates, but a blog will allow us to post greater amounts of information to a wider group of readers.
Bizwell Research Group reported in a fall release that 60 to 70% of large companies now make use of
company controlled blogging. I'm hopeful that there are profitable reasons for doing this.
I welcome your thoughts on this topic.
Jessie Corre
Marketer
196. Which region in the graph has the most
level results?

(a) Asia
(b) Africa
18

(c) Europe
(d) Australia

(c) Trustworthy ethics

(d) New internet technology

197. What is the difference between Australia's

new personal and business blogs?
(a) 1,500
(b) 2,000
(c) 3,000
(d) 4,000

199. What is one way Joker uses its new blog?

(a) Apologies
(b) Employee communications
(c) Product discounts
(d) Customer feedback

198. What does the writer suggest they should

add to the company?
(a) Improved statistics
(b) New information services

200. What is Ms. Chezel invited to do?

(a) Give her opinion
(b) Review current operations
(c) Launch a new product
(d) Make an announcement

19