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    Theft Handling - Sop.20

    Uploaded by

    Susanto
    The document outlines policies and procedures for handling theft and lost items at a resort in Bali. It defines theft and notes that all reports must be filed and investigated properly. It provides detailed steps security officers should take when investigating complaints of theft in guest rooms or lost items, such as gathering information from the guest, conducting searches, questioning employees, checking lost and found, and reviewing surveillance footage. All necessary information is to be recorded in daily logs for future reporting.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    Theft Handling - Sop.20

    Uploaded by

    Susanto
    4K views3 pages
    The document outlines policies and procedures for handling theft and lost items at a resort in Bali. It defines theft and notes that all reports must be filed and investigated properly. It provides detailed steps security officers should take when investigating complaints of theft in guest rooms or lost items, such as gathering information from the guest, conducting searches, questioning employees, checking lost and found, and reviewing surveillance footage. All necessary information is to be recorded in daily logs for future reporting.

    Original Description:

    Theft Handling.SOP

    Original Title

    Theft Handling.sop.20

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    The document outlines policies and procedures for handling theft and lost items at a resort in Bali. It defines theft and notes that all reports must be filed and investigated properly. It provides detailed steps security officers should take when investigating complaints of theft in guest rooms or lost items, such as gathering information from the guest, conducting searches, questioning employees, checking lost and found, and reviewing surveillance footage. All necessary information is to be recorded in daily logs for future reporting.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    4K views3 pages

    Theft Handling - Sop.20

    Uploaded by

    Susanto
    The document outlines policies and procedures for handling theft and lost items at a resort in Bali. It defines theft and notes that all reports must be filed and investigated properly. It provides detailed steps security officers should take when investigating complaints of theft in guest rooms or lost items, such as gathering information from the guest, conducting searches, questioning employees, checking lost and found, and reviewing surveillance footage. All necessary information is to be recorded in daily logs for future reporting.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 3

    Issued:

    10 September 2014

    Division:

    Revised:

    Department:

    ROOM

    Policies and Procedures


    Distribution:

    THEFT HANDLING

    SECURITY DEPT.

    SECURITY &
    SAFETY
    Ref.:

    RRCB-SEC-20

    DEFINITION :

    It is the policy of Ramada Resort Camakila Bali to ensure every case will
    handle and investigate properly. Theft or Lost report to be record and filed.
    PROCEDURE:

    When a guest reports a possible theft, a report must always be filed. As


    the guest whether the items are insured and offer to contact the police if
    they wish to file a report. Security Officers are to follow the procedures
    below to investigate an incident when receiving reports of complaints,
    thefts or lost items:
    COMPLAINT OF THEFT (guest room):
    1)
    2)
    3)
    4)
    5)
    6)
    7)
    8)
    9)
    10)
    11)
    12)
    13)

    Date
    Time items were last seen
    Time item was noticed to be missing
    Serial number if applicable
    Complete description
    Distinctive markings
    Value of item
    Visitors to the room
    Housekeeping service
    Room service
    Engineering maintenance service
    Guest room number
    Guests home address and phone number

    Security Personnel should:


    1) Conduct a search of the area where item(s) was/were last seen or
    handled
    (with the guests permission).
    2) Question employees within the immediate area, if applicable.
    3) Question person (guests or non-guests) who were in the general
    vicinity
    when the items we reported lost.
    Security Sop 2014

    Page 1

    4) Check with the Lost and Found section of Housekeeping


    Department whether
    Particular items were turned in.
    5. When the police are involved in an investigation, note on the
    report the officers
    name, unit number and case number assigned.
    6. Have an officer interrogate the lock if it is an electronic door lock.
    7. Fill out the Security Report as soon as possible.
    Note if surveillance cameras (floor and exit) captured any information:
    a) Person going in and out
    b) Person leaving with packages
    c) Unidentified workmen

    COMPLAINT OF LOST ITEM:


    Officer responding to the complaint will try to get as much information as
    possible concerning lost items:
    1)
    2)
    3)
    4)
    5)
    6)
    7)
    8)
    9)

    Guest name
    Complete address
    Room number
    Location
    Time item was last handled or seen
    Identification of item
    Color
    Markings
    Value

    Security Personnel should:


    1) Conduct a search of the are where item(s) was/were last seen or
    handled
    (with the guests permission).
    2) Question employees within the immediate area, if applicable.
    3) Question person (guests or non-guests) who were in the general
    vicinity
    when the items we reported lost.
    4) Check with the Lost and Found section of Housekeeping
    Department whether
    particular items were turned in.
    Security Sop 2014

    Page 2

    5) Note if surveillance cameras (floor and exit) captured any


    information:
    a. Person going in and out.
    b. Person leaving with packages
    c. Unidentified workmen
    If item is not found, fill out a Lost and Found inquiry.
    Ensure that the necessary information is recorded in the daily log. The
    vitality of this information is later required when important statistics are
    needed for other reports.

    End of Policy Statement


    Prepared by:

    Approved by:

    Zainal Efendi N.SH.


    HRM

    Gregory Harrison
    General Manager

    Security Sop 2014

    Page 3

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