Maint - N00272a2

Revision Level 2
Nov. 28, 2005
IER 567 COUNTER TOP PRINTER

LEVEL 1 MAINTENANCE MANUAL
N00272A
Translated from French : Manuel de Maintenance Niveau 1, Imprimante IER 567 Modle de Table, N00271A
IER Documentation Department
IER Sige/Headquarters
3, rue Salomon de Rothschild, BP320 - 92156 SURESNES Cedex - FRANCE

Tel. +33 (0)1 41 38 60 00 - Fax +33 (0)1 41 38 62 00 - Telex 620289 Web: www.ier.fr
Service Clients / Customer Service - Fax + 33 (0)1 41 38 62 72
Ce document est la proprit de IER et ne doit pas tre reproduit ou communiqu sans autorisation crite
This document is the property of IER and may not be reproduced or communicated without prior written authorization
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IER 567 Counter Top Printer Level 1 Maintenance Manual

N00272A
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N00272A
CHINA
UNITED ARAB EMIRATES
IER Shanghai
Kuen Yang Plaza #1101
798 Zhao Jia Bang Road
SHANGHAI 200030
P.R.C.
Phone: +86 (21) 6473 6792
Fax:
+86 (21) 6473 6806
IER Dubai
PO Box 37585
DUBAI
Phone: +971 4 347 67 20
Fax:
+971 4 347 67 03
GERMANY
UNITED KINGDOM
IER GmbH
Praklastr. 1
D-31311 UETZE
Phone: +49 (0) 5173/6906 30
Fax:
+49 (0) 5173/6906 50
IER Ltd
Unit G4
Middlesex Business Centre
Bridge Road
SOUTHALL, MIDDX, UB2 4AB
Phone: +44 (0)208 744 7650
Fax:
+44 (0)208 744 7670
JAPAN
UNITED STATES
IER Tokyo
Yoshitoku Bldg. 8F
3-15-14 Shiba, Minato-ku
TOKYO 105-0014
Phone: +81 3 5730 9001
Fax:
+81 3 5730 9002
IER Inc. Dallas

2015 Midway Road
Suite 118
CARROLLTON, TX 75006
Phone: +1 (972) 991 2292
Fax:
+1 (972) 991 1044
Toll free:
1-800 624 8538
SINGAPORE
IER Pte LTd
298 Tiong Bahru Road
# 09-01/03 Central Plaza
SINGAPORE 168730
Phone: +65 6276 6966
Fax:
+65 6271 5563
IER Inc. Belton

815 Kirkley Blvd
BELTON, TX 76513
Phone: +1 (254) 933 5000
Fax:
+1 (254) 933 5050
SPAIN
IER Impresoras Especializadas, S.L.
Calle Comandante Zorita 4 E
28020 MADRID
Phone: +34 91 535 89 75
Fax:
+34 91 535 89 76
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NOTICE
This IER product comes with a lithium battery. Battery replacement must imperatively be
performed by qualified maintenance personnel. Moreover, only IER approved models may
be used.
CAUTION
DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED.
REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE
RECOMMENDED BY THE MANUFACTURER.
DISPOSE OF USED BATTERIES ACCORDING TO THE
MANUFACTURERS INSTRUCTIONS
FCC (Federal Communications Commission) Statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified that
the following notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own
expense.
Use of a shielded cable is required to comply within Class A limits of Part 15 of FCC Rules.
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not
expressly approved by IER may cause harmful interference and void the FCC authorization to
operate this equipment.
NORWAY:
This product is also designed for IT power distribution system with

phase-to-phase voltage 230V.
NORWAY & SWEDEN: Apparaten skall anslutas till jordat uttag nr den ansluts till ett
ntverk.
THIS APPLIANCE MUST BE GROUNDED.
The cover is intended for occasional use and must be normally closed.
This product must exclusively be connected to an electrical circuit provided with a
ground fault circuit interrupter (GFCI) and complying with IEC 364 regulations.
The warranty shall be null and void in case of use of any spare part, special tool or consumable part
not expressly approved in writing by IER and in the event of attempted repair or servicing of the
machines by persons lacking the requisite technical qualifications.
The information and specifications contained in this document are subject to change without prior
notice.
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MODIFICATIONS
Revision Level
Date
Oct. 28, 2003
Nov. 28, 2005
Modifications
Chapter 1 and Chapter 2
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FOREWORD
This manual contains all the information necessary for level 1 maintenance (preventive
maintenance and troubleshooting) of the IER 567 Printer. It includes the following
chapters:
Chapter 1
Preventive Maintenance
This chapter defines:
The operations to be performed
The frequency of these operations
The rules to be applied
Tools and servicing products

For level 1 preventive maintenance.
Chapter 2
Maintenance Sheets
This chapter consists of sheets

giving the procedures for performing
the following operations:
Dusting
Cleaning
Removal/installation
Testing
For all the printer components
concerned by level 1 maintenance.
Chapter 3
Troubleshooting
This chapter guides the maintenance

agent
in
troubleshooting
and
correcting any failures as rapidly as
possible to reduce printer downtime
to a minimum.
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CHAPTER 1
LEVEL 1 PREVENTIVE MAINTENANCE
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TABLE OF CONTENTS
Title
Page
LEVEL 1 PREVENTIVE MAINTENANCE ............................................................................................................1-5

1-1
General.......................................................................................................................................................1-5
1-2
Level 1 Maintenance Schedule ..................................................................................................................1-5
1-3
Part Replacements Authorized at Level 1 Maintenance ............................................................................1-5
1-4
Test Coupons .............................................................................................................................................1-6
1-4-1
Statistics Coupon ..................................................................................................................................1-6
1-4-2
Configuration Coupon ...........................................................................................................................1-6
1-4-3
Status Coupon.......................................................................................................................................1-7
1-4-4
Network Information Coupon ................................................................................................................1-8
1-5
General Block Diagram of Interconnections ..............................................................................................1-8
LIST OF ILLUSTRATIONS
Figure 1-1 : Block Diagram of Interconnections .................................................................................................. 1-9
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LEVEL 1 PREVENTIVE MAINTENANCE
1-1
GENERAL
To guarantee the extended life of the IER 567 Printer, the maintenance schedule described herein must
be adhered to.
IMPORTANT:
1-2
The degree of soiling of the printer and in particular the printhead and drive
rollers varies according to stock quality and environmental conditions. It is
important to regularly check the printer for soiling and keep it clean.
LEVEL 1 MAINTENANCE SCHEDULE

Before performing any level 1 maintenance, print out a statistics coupon from the Counters submenu
(see Chapter 2, Sheet A-2). This coupon shows the error counters which can be analyzed to focus
maintenance on problem areas.
The printer is set on a tabletop for level 1 preventive maintenance.
Personnel
Frequency
Estimated
time
Maintenance
technician
Once a year for an average of 300 coupons printed per day

Every 6 months for an average of 600 coupons printed per day
30 minutes
Type of operations
Procedure
(reference documents)
Cleaning agents
Dusting of the paper path

Dusting of the burster blade
Kit, cleaning IER P/N S32129A
Dusting of the sensors

Dusting of the central
mounting plate, electronics
module side
Vacuum cleaner adapted for this

type of operation
Chapter 2 of this manual and IER
567 User Guide
Cleaning of drive assemblies

Cleaning of solenoids (clutch
and front feeder)
Cleaning of magnetic head
Kit, cleaning IER P/N S32129A
Cleaning of printhead
Cleaning of presser spring
guide
Cleaning of platen
1-3
PART REPLACEMENTS AUTHORIZED AT LEVEL 1 MAINTENANCE

Only the thermal printhead module can be replaced in case of failure.
Refer to sheet C-1 for replacement of this module.
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1-4
1-4-1
TEST COUPONS
Statistics Coupon
The line concerning Bin 3 only appears if bin 3 is present and activated in the menu.
The lines concerning the Ribbon appear only if the ribbon controller is present.
The lines concerning Escrow appear only if the escrow bin is present.
The lines concerning voids and mag retries appear only if the magnetic module is present.
Zone A paper jams correspond to the sum of jams in zones A1, A2 and A3.
The counters on the right (2) are temporary and can be cleared by level 1 maintenance.
The counters on the left (1) are permanent and cannot be cleared by level 1 maintenance.
--> STATISTICS COUPON <-Serial Number: 1234567

# COUPONS
567 - IER
Bin 1 1234567 1234567 Power ups
1234567 1234567
Bin 2 1234567 1234567 Mag passes 1234567 1234567 Program:
/ .
Bin 3 1234567 1234567 Prt passes 1234567 1234567 Date
: 00/00/0000
Front 1234567 1234567 Void cpns
1234567 1234567 Chksum : Ox12345678
Mag Retries 1234567 1234567 Keybrd : 80437/0.00
Escrow : 80464/0.00
Jams Zone A: 1234567 1234567
Bad head dots: 123 Ribbon : 80462/0.00
Jams Zone B: 1234567 1234567
Power on: 1234567h Boot revision: 0.00
Jams Zone C: 1234567 1234567
Remaining ribbon diameter #
. mm
Jams Zone D: 1235567 1234567
SENSOR
BRIGHTNESS THRESHOLD
Jams Zone E: 1234567 1234567
Magnetic :
23
23
Jams Zone S: 1234567 1234567
Print
:
23
23
Cutter Jams: 1234567 1234567
Front lgth:
23
23
Head Jams : 1234567 1234567
Front edge:
23
--Ribbon Jams: 1234567 1234567
Rear edge :
23
---
1-4-2
Configuration Coupon
The line concerning Bin 3 appears only if bin 3 is present and activated in the menu.
The lines concerning the magnetic module and SCN appear only if the magnetic module is present.
The Frontal mode line can be set to "Check-in" or "Revalidation".
The Thermal mode line can be set to "Ribbon" or "Paper".
--> CONFIGURATION COUPON <-- Serial Number: 1234567
FACTORY SETTINGS
567 - IER
Top margin :- .0mm Horizontal pitch:-5 Bin:2 s/w
Left margin:- .0mm Reject bin
:Yes
Program:
/ .
Cut offset :- .0mm Print head rank : 4
Date
: 00/00/0000
Chksum : Ox12345678
LGTH TYP SCN VRF CTR SPD
Keybrd : 80437/0.00
Bin 1: 8"
1 Asc On
0 7"/s Secured cabinet Escrow : 80464/0.00
Bin 2: "3/8 2 Off Off -5 5"/s
Ribbon : 80462/0.00
Bin 3: 8"
9 Des On
5 8"/s
Boot revision: 0.00
Frontal:- On
3 7"/s
0 bauds
ATB specs: AEA
bits / parity even / . stop bits
USER ADJUSTMENTS
Top margin : - .0mm Max mag retries: 1 Default bin :
Left margin: - .0mm Max mag voids:
Hard code:
ABCDE
Thermal mode: Ribbon Max SCN voids:
Frontal mode: Revalidation
Ribbon passes:
Max SCN qry voids:
SCNR info in status: Yes
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The line and box concerning the secured cabinet appear only if the secured cabinet is present.
The bin field can be set to "2 h/w", "2 s/w" or "3".
The line giving the baud rate does not appear for Ethernet and USB connections.
The line giving the number of bits, parity, etc. is replaced where applicable by Ethernet connection or
USB connection.
1-4-3
Status Coupon
The lines concerning Bin 3 appear only if bin 3 is present and activated in the menu.
The lines concerning the magnetic module and SCN appear only if the magnetic module is present.
The lines concerning COM1 do not appear for network and USB connections.
--> 567 STATUS COUPON <-Serial number :

123467
Software main board rev. :80450 / 0.00
Software check sum :
0x12345678
ATB specifications :
AEA1999
Coupon count :
1234567
Power on time :
1234567 hours
Display language :
French
Top print position (in tenth
-123of mm) :
Left print position (in tenth
-123 of mm) :
Thermal mode :
Thermal paper
Ribbon passes :
5
Default bin :
1
Connexion type :
Com 1 baud rate :
Com 1 parity :
Com 1 data bits :
Com 1 stop bits :
rs232
57600
none
8
1
Bin
Bin
Bin
Bin
Bin
Bin
Bin
Bin
Bin
Bin
Bin
Bin
Bin
Bin
Bin
Bin
Bin
Bin
Bin
Bin
Bin
1
7"3/8
7"/s
-2
Verification on
Yes
Ascending
1
7"3/8
4"/s
5
Verification off
Yes
Descending
1
8"
8"/s
0
Verification on
No
Ascending
1
1
1
1
1
1
1
2
2
2
2
2
2
2
3
3
3
3
3
3
3
coupon type :
coupon length :
print speed :
print contrast :
magnetic encoding :
SCN verification :
SCN control order :
coupon type :
coupon length :
print speed :
print contrast :
magnetic encoding :
SCN verification :
SCN control order :
coupon type :
coupon length :
print speed :
print contrast :
magnetic encoding :
SCN verification :
SCN control order :
Front print speed :

8"/s
Front print contrast :
0
Front magnetic encoding : Verification on
Scn check-digit :
No
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1-4-4
Network Information Coupon

--> NETWORK INFORMATION <--
Serial Number: 1234567

567
PIC software revision :

NIF software revision :
NIF serial number
:
/ .
/
Ethernet address
: 12:34: 6:78:9A:BC
IP address
Subnet mask
Default gateway
: 123.123.12 .1
: 123.123.12 .1
: 123.123.12 .1
Program:
Date
:
Chksum :
Keyboard ctrl:
Escrow ctrl:
Ribbon ctrl:
Boot revision:
GENERAL BLOCK DIAGRAM OF INTERCONNECTIONS

Refer to Figure 1-1.
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IER
Default TCP/IP port number : 01234

Persistant IP address
: No
Enable DHCP
: Yes
1-5
/ .
00/00/0000
Ox12345678
80437/0.00
80464/0.00
80462/0.00
0.00

N00272A
Electromechanical module
Front panel sensor
Keypad PCB
33
Front feed
solenoid
42
Feeder
motor 1 or 2
43
Feeder
motor 3
44
Rear
feed solenoid
25
Bin 1
sensor
26
Bin 2
sensor
27
Bin 3
sensor
37
Burster
motor
38
Burster
safety sensor
14
Burster
raised sensor
39
Printhead motor
23
Printhead
raised sensor
Display
unit
Electronics module
AC
power filter
AC power input
J18
J11
J16
J17
J9
On/Off switch
Power supply
Thermal
printhead
Printhead
lowered sensor
16
Ribbon switch
32
Rewind motor
31
Unwind motor
J12
J8
24
J6
J5
J10
Coupon feeding
mechanism
J14
J2
J15
J7
J13
J3
J1
J4
RS232
standard
serial port
RS232
auxiliary
serial port
Ethernet
interface
PCB
Front feed sensor

(escrow version)
15
36
Magnetic
motor
41
Print motor
45
Clutch
solenoid
34
Reject bin
solenoid
21
Magnetic
sensor
22
Print
sensor
28
Rear edge
sensor
17
Front edge
sensor
11
Length
sensor
12
Output stacker
sensor
13
Reject bin
sensor
Figure 1-1: Block Diagram of Interconnections

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CHAPTER 2
LEVEL 1 MAINTENANCE SHEETS
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TABLE OF CONTENTS
Sheet
Title
Page
TOOLS AND TEST SOFTWARE ..............................................................................................................2-5

A-1
List of Standard and Specific Tools/Consumable Supplies ..........................................................2-5
A-2
Test Software ................................................................................................................................2-7
PROCEDURES ........................................................................................................................................2-15
B-1
General Dusting...........................................................................................................................2-15
B-2
Cleaning the Printhead, Platen and Spring Guide ......................................................................2-19
B-3
Cleaning the Magnetic Head .......................................................................................................2-21
B-4
Cleaning the Trailing Edge Sensor..............................................................................................2-23
B-5
Restoring to Initial Condition .......................................................................................................2-25
STANDARD REPLACEMENTS ..............................................................................................................2-27

C-1
Thermal Printhead Module ..........................................................................................................2-27
C-2
Actuator Lever .............................................................................................................................2-31
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ASHEET A-1
A-1
1)
IER 567 PRINTER
TOOLS AND TEST SOFTWARE
List of Standard and Specific Tools/Consumable Supplies
Standard Tools
Cleaning brush
Size 10 Torx head screwdriver
2)
Cleaning Agents
IER standard cleaning kit (IER Part # S32129A)
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SHEET A-2
IER 567 PRINTER

A-2
1)
TOOLS AND TEST SOFTWARE
Test Software
General
The level 1 maintenance operations required on the IER 567 Printer are simplified to the utmost by the
built-in test and configuration software accessed by menus (menu scrolling mode). The menus of this
sheet essentially concern the main tests to be run during level 1 maintenance.
For further information on using the menus in scrolling mode, refer to Chapter 2 of the Technical
Manual.
2)
Accessing the Main Menu

a)
Check that the printer is connected to line power and turn it on. The following message is
displayed:
5 6 7
R E A D Y
R e v i s i o n
1 . 0 0
S / N : X X X X X X X
Where the xs are the printer serial number
b)
Press the On/Off line Menu key on the keypad to access the main menu (menu scrolling mode).
The following message is displayed:
M a
P
P
G
i
r
r
e
n
m e
i n t
i n t
n e r a
n u
s t a t u s
c o u p o n
A T B
c o u p o n
l
p a r a m e t e r s
The cursor is on the Print status line.

3)
Printing the Status Coupon

This coupon shows the printer configuration.
Note:
a)
Fill beforehand the appropriate bin with coupon stock.

When the main menu is displayed, hit Enter to confirm selection of Print status coupon. The
following message is displayed:
M a i n
m e n u
P r i n t
s t a t u s
c o u p o n
f r o m
b i n
x
Where X is the bin number (1 or 2 or 3)

b)
Use the two arrow keys to enter the required bin number X.
c)
Hit Enter to confirm. The following message is displayed:

M a i n
m e
P r i n t
f r o
P R
n u
s t a t u s
c o u p o n
m
b i n
x
I N T I NG . . .
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N00272A
4)
d)
The status coupon is printed and the message PRINTING . . . remains displayed during printing.
e)
Retrieve the printed coupon either from the front stacker or the internal reject bin, depending on the
application.
Printing the Configuration Coupon

The configuration coupon shown in Chapter 1 is printed from the General parameters submenu.
IMPORTANT: You must enter a password to access the General parameters submenu. You can
obtain it from IERs technical department. Ask us.
Note:
a)

Select the General parameters item using the two arrow keys .
M a
P
P
G
b)
i
r
r
e
n
m e
i n t
i n t
n e r a
n u
s t a t u s
c o u p o n
A T B
c o u p o n
l
p a r a m e t e r s

G e n e r a l
P a r a m e t e r s
E n t e r
p a s s w o r d
0 0 0 0 0
c)
Enter your password using the arrow keys to select a digit and to change a digit.
d)

G e
P
P
B
e)
n
r
r
i
e r a l
P a
i n t
c o n
i n t
p a r
n
p a r a m
r
f
a
e
a m e t e r s
i g
c o u p o n
m e t e r s
t e r s

G e n e r a l
p a r a m e t e r s
P r i n t
c o n f i g
c o u p o n
f r o m
b i n
x
f)
g)

G e n e r a l
p a r a m e t e r s
P r i n t
c o n f i g
c o u p o n
f r o m
b i n
x
P R I N T I NG . . .
h)
The configuration coupon is printed and the message PRINTING . . . remains displayed during
printing.
i)
application.
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5)
Printing the Statistics Coupon

The statistics coupon shown in Chapter 1 is printed from the Counters submenu.
IMPORTANT: You must enter a password to access the Counters submenu. You can obtain it from
IERs technical department. Ask us.
Note:
a)

Select the Counters item using the two arrow keys .
M a
C
F
C
b)
i
o
a
o
n
m
mm u
c t o
u n t
e
n
r
e
n u
i c a t i o n
y
s e t t i n g s
r s

C o u n t e r s
E n t e r
p a s s w o r d
0 0 0 0 0
c)
Enter your password using the arrow keys to select a digit and to change a digit.
d)

C o
P
M
P
e)
u
r
a
a
n
i
i
r
t e r s
n t
s t a t i s t i c s
n
C o u n t e r s
t i a l
C o u n t e r s

C o u n t e r s
P r i n t
s t a t i s t i c s
f r o m
b i n
x
f)
g)

C o u n t e r s
P r i n t
s t a t i s t i c s
f r o m
b i n
x
h)
The statistics coupon is printed and the message PRINTING . . . remains displayed during
printing.
i)
application.
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6)
Printing the Network Information Coupon

The network information coupon shown in Chapter 1 is printed from the Communication submenu.
IMPORTANT: You must enter a password to access the Communication submenu. You can obtain it
from IERs technical department. Ask us.
a)
Select the Communication item using the two arrow keys .

M a
P
G
C
b)
i
r
e
o
n
m e n u
i n t
A T B
c o u p o n
n e r a l
p a r a m e t e r s
mm u n i c a t i o n

C o mm u n i c a t i o n
E n t e r
p a s s w o r d
0 0 0 0 0
c)
Enter your password using the arrow keys and . The following message is displayed:
C o
N
R
H
d)
u n i c a
w o r k
3 2
CO
t
p r o
t
s
M
t
i o n
e t t i n g s
1
S e t t i n g s
o c o l

N e
P
I
S
e)
mm
e t
s 2
o s
t w o r k
s e
r i n t
n e t
P
A d d r e s
u b n e t
m a
t t i n g s
w o r k
c p n
s
s k

N e t w o r k
s e t t i n g s
P r i n t
n e t w o r k
c p n
f r o m
b i n
x
f)
g)

N e t w o r k
s e t t i n g s
P r i n t
n e t w o r k
c p n
f r o m
b i n
x
h)
The network information coupon is printed and the message PRINTING . . . remains displayed
during printing.
i)
application.
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N00272A
7)
Accessing the Test Submenu

The Test submenu is accessed from the main menu (see Sec. 2).
IMPORTANT: You must enter a password to access the Test submenu. You can obtain it from IERs
technical department. Ask us.
a)
Select the Tests item using the two arrow keys .

M a
F
C
T
b)
i
a
o
e
n
m e n u
c t o r y
u n t e r s
s t s
s e t t i n g s

T e s t s
E n t e r
p a s s w o r d
0 0 0 0 0
c)
Enter your password using the arrow keys .
d)

T e
P
F
R
e)
f)
s
r
o
a
t
i
n
m
s
n t
A T B
c o u p o n
t
t e s t
c o u p o n
d i s k
l i s t i n g
Scroll through the items using the arrow keys to select an item (refer to the IER 567 Printer
Technical Manual, Chapter 2).
T e s
T e
T e
H e
t
s
s
a
s
t
t
d
d e t e c t o r s
m o n i t o r
t e m p e r a t u r e
T e
T
T
H
s
e
e
e
t
s
s
a
s
t
t
d
d e t e c t o r s
m o n i t o r
T e
T
H
B
s
e
e
a
t s
s t
m o n i t o r
a d
d
h e a d
d o t s
T e
T
H
B
s
e
e
a
t s
s t
m o n i t o r
a d
d
h e a d
d o t s
Hit Enter to confirm.
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N00272A
8)
Testing the Microswitches and Sensors

a)
Select the Test detectors item using the two arrow keys to test the printer microswitches and
sensors.
T e s
T e
T e
H e
b)
t
s
s
a
s
t
t
d

T e s t
c)
d e t e c t o r s
Manually operate the selected switch (e.g. actuating the bin 3 microswitch displays the following
message):
T e s t
d e t e c t o r s
B i n
NOTE:
9)
d e t e c t o r s
m o n i t o r
s w i t c h
o n
The switch name and state remain displayed until you actuate another switch. The name of the last
switch actuated and its state remain displayed until you exit from this menu.
Testing the Motors

a)
Select the Test monitor item using the two arrow keys .
T e
T
T
H
b)
s
e
e
e
d e t e c t o r s
mo n i t o r
t
m o n i t o r
s t
m a g
mo t o r
s t
b i n
1 & 2
m o t o r
s t
b i n
3
m o t o r
Select the Test mag motor item as in the example above using the two arrow keys . The
following message is displayed:
T e
T
F
B
d)
s
t
t
d

T e s
T e
T e
T e
c)
t
s
s
a
s
e
o
a
t
m o
s t
m
r w a r
ck w r
n i t o
a g
m
d
s p
d
s p
r
o t o r
e e d
2 4 / s
e e d
2 4 / s

T e s t
m a g
m o t o r
F o r w a r d
s p e e d
R U N N I NG . . .
e)
2 4 / s
The magnetic motor runs and the message RUNNING . . . remains displayed while the motor is
running.
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N00272A
f)
NOTE:
Hit Esc to stop the motor.

The test procedure is the same for the solenoids, LEDs and buzzer.
10) Testing the Thermal Printhead

a)
Select the Head temperature item using the two arrow keys .
T e
T
H
B
b)
s
e
e
a
t s
s t
m o n i t o r
a d
t e mp e r a t u r e
d
h e a d
d o t s

H e a d
x x x
o C
where XXX is the temperature in C

c)
Hit Esc to stop the test.
11) Testing the Number of Failed Printhead Heating Elements

a)
Select the Bad head dots item using the two arrow keys .
T e
T
H
B
b)
s
e
e
a
t s
s t
m o n i t o r
a d
d
h e a d
d o t s

B a d
h e a d
d o t s
x x x
c)
where XXX is the number of failed heating elements

Hit Enter to stop the test.
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N00272A
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N00272A
BSHEET B-1
IER 567 PRINTER

B-1
PROCEDURES
General Dusting
Estimated time: 10 min.
1)
Tools Required
Cleaning brush
2)
Cleaning Agents
Refer to Sheet A-1.
3)
Related Maintenance Sheets

Sheet A-1, Sheet B-3 and Sheet B-5
4)
Procedure
IMPORTANT: The printer must be disconnected from AC line power and host computer before
beginning this procedure.
a)
Open the operator access door (1) and unlock the electronics module (3) using the size 10 Torx
head screwdriver (2).
b)
Remove the ribbon cartridge if the printer is of the thermal transfer type (refer to the IER 567
Printer User Guide, N00212A).
c)
Remove the blank coupons from the rear feed mechanisms.
d)
Remove any documents from the stacker (4) and reject bin (5).
4
3
5
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N00272A
e)
Close the operator access door (1).
f)
Press down the cover retainer (direction of arrow A) (6) and rotate the electronics module (3) very
carefully in the direction of arrow B.
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N00272A
g)
Open again the operator access door (3).
h)
Open the hinged top part (7) of left paper guide.
i)
Pull the rotating flange (8) up to the raised position (see Sheet C-1).
j)
Hold the magnetic module (9) in the raised position (see Sheet B-3).
k)
Use the air duster from the IER cleaning kit (IER P/N S32129A) to remove dust from the entire
paper path. Pay particular attention to the area around the burster (10).
l)
Using a vacuum cleaner adapted to printer cleaning, remove the dust from the electronics module
(3) (module and central mounting plate).
m) Return the magnetic module (9) to its initial position, snapping it in place on the support (11).
n)
Close the hinged top part (7) of the left paper guide.
o)
Return the rotating flange to its initial position (8).
p)
Swing the electronics module (3) back to its closed position and lock it.
11
3
7
10
5)
Final Checks
Refer to Sheet B-5.
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N00272A
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N00272A
SHEET B-2
IER 567 PRINTER

B-2
PROCEDURES
Cleaning the Printhead, Platen and Spring Guide
Estimated Time: 10 min.
1)
Tools
Refer to Sheet B-1.
2)
Cleaning Agents
IER cleaning kit (IER Part # S32129A).
3)
Procedure
a)
Open the operator access door and raise the thermal printhead module (see Sheet C-1).
b)
Clean the printhead with a cleaner tube (1) from the IER
cleaning kit (IER Part # S32129A).
c)
Clean the entire surface of platen (2) with a damp cloth

moistened with cleaning agent from the cleaning kit.
sh a
Cr u
t do
t
4)
d)
Return the thermal printhead module to its initial

position (see Sheet C-1).
e)
Remove the actuator lever (3) (the thermal

printhead module goes to lowered position) (see
Sheet C-1).
f)
Clean the entire surface of spring guide (4) with a

damp cloth moistened with cleaning agent from the
cleaning kit.
g)
Return the actuator lever to its initial position (see

Sheet C-1).
4
Final Checks
Refer to Sheet B-5.
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N00272A
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N00272A
SHEET B-3
IER 567 PRINTER

B-3
PROCEDURES
Cleaning the Magnetic Head
1)
Tools
Refer to Sheet B-1.
2)
Cleaning Agents
The products contained in the IER cleaning kit (IER Part # S32129A).
3)
Procedure
a)
Open the operator access door.
b)
Grip the locking tab (1) and tilt up the magnetic module (2).
1
2
3
4)
c)
Hold the magnetic module (2) in raised position.
d)
Clean the entire surface of the magnetic head (3) with a cleaning kit swab moistened with cleaning
agent also from the cleaning kit.
e)
Clean the entire surface of the magnetic head pad (4) with a cleaning kit swab moistened with
cleaning agent also from the cleaning kit.
f)
Snap the magnetic module back in place on the fixed guide (5).
Final Checks
Refer to Sheet B-5.
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N00272A
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N00272A
SHEET B-4
IER 567
B-4
PROCEDURES
Cleaning the Trailing Edge Sensor
1)
Tools
Refer to Sheet B-1.
2)
Cleaning Agents
The products are contained in the cleaning kit IER P/N S32129A.
3)
Procedure
4)
a)
Open the operator access door.
b)
Loosen the trailing edge sensor (2) mounting screw (1).
c)
Remove the sensor (2) from its support without disconnecting it.
d)
Remove the two protective sensor covers (3) from their respective seats and clean them with
compressed air form the dust remover can and, if necessary, with a swab from the cleaning kit,
slightly dampened with cleaning solution also contained in the cleaning kit.
e)
Replace the two protective sensor covers (3)

in their respective seats (4) and (5) of the left
guide (6).
f)
Insert the trailing edge sensor (2) in its seat

(7) in the left paper guide (6).
g)
Fasten sensor (2) using screw (1).
h)
Make sure the sensor (2) is correctly

connected and that the wires are properly
attached.
Final Checks
Refer to Sheet B-5.
1
6
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N00272A
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N00272A
SHEET B-5
IER 567 PRINTER

B-5
PROCEDURES
Restoring to Initial Condition
1)
Procedure
After the scheduled maintenance operations:
a)
Check that the magnetic module (1) is correctly snapped in its housing.
b)
Check that the hinged top part (2) is correctly locked in lowered position.
c)
Check that the rotating flange (3) is correctly positioned on the central mounting plate.
d)
Check that the printhead (4) is snapped on the front and in place in its support (see Sheet C-1).
e)
Reconnect the printer to the host computer and AC line power.
f)
Install the ribbon cartridge (5) if you are servicing a thermal transfer printer.
g)
Close the operator access door (6).
h)
Reload the blank coupons.
i)
Print the status coupon (see page 2-7) to perform an operational check of the printer.
1
2
4
3
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N00272A
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N00272A
CSHEET C-1
IER 567 PRINTER

C-1
STANDARD REPLACEMENTS
Thermal Printhead Module
Estimated Time: 5 min.
1)
Tools Required
None
2)
Removal
a)
Open the operator door and place the rotating flange in raised position (phase 1, phase 2 and
phase 3).
Phase 1
Phase 2
b)
Hold onto the rotating flange during phase 3 and do not release
it until it is in place against the central mounting plate.
c)
Disconnect the thermal printhead cable (1)

from the thermal printhead module (2).
Phase 3
2
1
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Nov. 28, 2005

N00272A
d)
Push the thermal printhead module (2) back in the direction of arrow A up to the rear stop in the
direction of arrow B.
2
e)
Then tilt the thermal printhead module (2) upwards in the direction of arrow C.
2
f)
Then remove it from its support (3) in the direction of arrow D and set it aside.
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N00272A
3)
Installation
a)
Position the thermal printhead module with the

two pins (4) opposite the two holes (5) in the
support.
b)
Fit the two pins all the way into their housings in
4
4
5
4
the direction of the two arrows E.

c)
Tilt the thermal printhead module forward in its

support in the direction of arrow F.
d)
Push the thermal printhead module forward in

the direction of the two arrows G until it snaps
into place (the two clicks should be heard).

e)
4)
Reconnect the thermal printhead cable to the

receptacle on the thermal printhead module (1).
Check
a)
Carry out the checks described on Sheet B-5
b)
Perform an operational test.

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N00272A
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N00272A
SHEET C-2
IER 567 PRINTER

C-2
STANDARD REPLACEMENTS
Actuator Lever
1)
Tools Required
None
2)
Removal
a)
Raise the small tab (1) and remove the actuator lever (2) from the printhead support (3).
1
3
2
3)
4)
Installation
a)
Position the actuator lever (2) in front of the printhead support (3) and fit the two actuator lever
slots (4) onto the corresponding ridges (5) on the printhead support.
b)
Push in the actuator lever until it

snaps onto the printhead support,
being careful to position the cam
ramp (6) under actuator lever
lip (7).
Final Checks
Carry out the checks described on
Sheet B-5 and perform an operational
test.
5
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N00272A
Page 2-32
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N00272A
CHAPTER 3
TROUBLESHOOTING
Revision level: 1
October 28, 2003
Page 3-1
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October 28, 2003

N00272A
TABLE OF CONTENTS
Title
Page
TROUBLESHOOTING......................................................................................................................................... 3-5
3-1
Introduction................................................................................................................................................ 3-5
3-1-1
Test Keypad ......................................................................................................................................... 3-5
3-1-2
Printer LEDs ......................................................................................................................................... 3-5
3-1-3
Failures during Operation..................................................................................................................... 3-5
3-2
General Organization ................................................................................................................................ 3-6
3-2-1
General................................................................................................................................................. 3-6
3-2-2
Troubleshooting Method....................................................................................................................... 3-6
Page 3-2
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October 28, 2003

N00272A
TABLE OF ILLUSTRATIONS
Figure
Figure 3-1
Figure 3-2
Figure 3-3
Figure 3-4
Figure 3-5
Figure 3-6
Figure 3-7
Figure 3-8
Figure 3-9
Figure 3-10
Figure 3-11
Figure 3-12
Figure 3-13
Figure 3-14
Figure 3-15
Figure 3-16
Figure 3-17
Figure 3-18
Figure 3-19
Figure 3-20
Title
Page
Paper jam in zones A1, A2, A3 Message displayed: COUPON JAM [A]...................................3-8
Paper jam in zone B (coupon not cut) Message displayed: COUPON JAM [B] ........................3-9
Paper jam in zone B (coupon cut) Message displayed: COUPON JAM [B] ............................3-10
Paper jam in zone C Message displayed: COUPON JAM [C] .................................................3-11
Paper jam in zone D (coupon not cut) Message displayed: COUPON JAM [D]......................3-12
Paper jam in zone D (coupon cut or front feed) Message displayed: COUPON
JAM [D] ........................................................................................................................................3-13
Paper jam in zone E Message displayed: COUPON JAM [E] .................................................3-14
Magnetic problem Message displayed: WARNING MAG ENCODE ERROR 123
123 123........................................................................................................................................3-15
Magnetic problem Message displayed: WARNING MAG READING ERROR 123
123 123........................................................................................................................................3-16
Rear paper feed problem Message displayed: No message displayed...................................3-17
Front feed problem Message displayed: No message displayed ............................................3-18
Burster problem (burster blade stuck in cutting zone) Message displayed:
CUTTER JAM..............................................................................................................................3-19
Printhead position problem Message displayed: HEAD POSITION JAM................................3-20
Poor print quality (badly printed coupon in front stacker) Message displayed: No
message displayed......................................................................................................................3-21
Unprinted coupon in front stacker Message displayed: No message displayed .....................3-22
Thermal transfer ribbon problem (coupon stopped under printhead, printing
stopped) Message displayed: OUT OF RIBBON .....................................................................3-23
Thermal transfer ribbon problem (coupon stopped under printhead) Message
displayed: RIBBON JAM .............................................................................................................3-24
Thermal transfer problem (ribbon controller PCB) Message displayed:
HARDWARE ERROR..................................................................................................................3-25
Printhead overheated Message displayed: 567 BUSY Print hd overheating..........................3-26
Power supply problem (Voltage VTh) Message displayed: HARDWARE ERROR .................3-27
Page 3-3
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October 28, 2003

N00272A
Page 3-4
Revision level: 1
October 28, 2003

N00272A
TROUBLESHOOTING
3-1
INTRODUCTION
Chapter 3 is designed to guide the maintenance agent in troubleshooting and correcting any failures as
rapidly as possible to reduce printer downtime to a minimum for level 1 maintenance.
It describes a range of failures that may occur during operation, but does not claim to be exhaustive.
IER 567 printer maintenance is faciltated by use of the test keypad and observation of the two LEDs
inside the printer.
3-1-1
Test Keypad
The test keypad is used to configure and perform maintenance (run maintenance tests) of IER 567
printers when the printer keypad is unavailable.
The test keypad is powered by the printer.
Refer to the IER 567 Printer technical manual for use of the two keypads.
3-1-2
Printer LEDs
Refer to the IER 567 Printer technical manual for details about the meaning of the printer LEDs.
3-1-3
Failures during Operation

Such failures make the printer totally or partially unable to print documents.
Page 3-5
Revision level: 1
October 28, 2003

N00272A
3-2
3-2-1
GENERAL ORGANIZATION
General
When a failure causes a voluntary or involuntary stopping of document processing, audio and visual
signals usually indicate where the document was located on occurrence of the failure (see table
below).
Printer failure
Visual and audio signals
LCD display
Buzzer
LEDs
Document location
Input (bins, rear feeders)
In the paper path (magnetic and print modules)
Output (ejection, front stacker, reject bin)
Such failures mainly concern:

Paper feed (bins, rear feeders, straight and curved paper path, front stacker, reject bin, front
feeder)
Magnetic processing (encoding and reading)
Thermal printing
Read of the stock control number (SCN option).
3-2-2
Troubleshooting Method
After identification of the cause of a failure and the items involved, each item is checked in three
stages:
Physical check: drive (wear), sensor (dirt), connector (bad contacts), etc.
Functional test: actuator (solenoid or motor) movement, sensor state (detection level), LED state, etc.
The printer keypad is used for the functional tests. If it is unavailable, the test keypad is used (for use
of the keypad, refer to the printer technical manual).
The following printer components can be tested:
Magnetic module
Sensors
Motors
Solenoids
LCD display
Buzzer
LEDs
Counters.
Use the procedures described in Chapter 2 of this manual and the submenus described in
Chapter 2, sheet A-2 to test the printer components.
Page 3-6
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N00272A
The terms top and bottom refer to a printer set on its baseplate
The printer is repaired by:

Cleaning any soiled components (refer to Chapter 2 of this manual)
Standard replacement of any defective components (refer to Chapter 2 of this manual)
Adjustment of the failed component or functional system (refer to Chapter 2 of this manual)
For troubleshooting and repair, refer to Figure 3-1 to Figure 3-20.
Page 3-7
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October 28, 2003

N00272A
Paper jam in zones

A1, A2, A3
C OU P O
P l e a s e
t h e n
p
S N :
Message displayed
Paper jam in triple rear feeder

mechanism 1, 2 or 3
Symptoms
Probable causes
Paper path
Coupons
Check the physical condition

of the coupons.
Check that the coupons can
move freely (especially in
their boxes).
Check that the physical
characteristics of the
coupons conform to IATA
specifications.
Replace the coupon bin(s).
Corrective actions
Check that the rotating

flange is closed.
Open the rotating flange
and inspect/clean the
feeder module up to the
magnetic sensor.
Replace the printer.
Figure 3-1
Page 3-8
Revision level: 1
October 28, 2003
N
J A M [ A ]
c o r r e c t
a n d
r e s s
" E S C "
X X X X X X X
Magnetic
sensor
Drive
Perform an operational check on

motor(s) 1, 2 and/or 3 using the
Tests submenu (see Chapter 2 of
this manual).
the magnetic motor using the
Tests submenu (see Chapter 2 of
this manual).
the feeder 1/feeder 2 actuator
lever solenoid using the Tests
submenu (see Chapter 2 of this
manual).
Check the condition of the drive
assemblies and pressure rollers.
Clean the drive assemblies.
Test the magnetic sensor using the Tests

submenu (see Chapter 2 of this manual).
Check that nothing blocks the magnetic
sensor.
Clean the sensor.
Paper jam in zones A1, A2, A3 Message displayed: COUPON JAM [A]

N00272A
Paper jam in zone B
C OU P O
P l e a s e
t h e n
p
S N :
Message displayed
N
J A M [ B ]
c o r r e c t
a n d
r e s s
" E S C "
X X X X X X X
Paper jam under magnetic head Coupon not cut
Symptoms
Paper path
Probable causes
Coupons
Check the physical

condition of the coupons.
Check that the coupons
can move freely
(especially in their
boxes).
specifications.
Replace the faulty
coupon bin.
Corrective actions
Check that the hinged

top part is closed.
Open the hinged top part
and if necessary the
rotating flange and
inspect/clean the paper
path.
Figure 3-2
Magnetic and
rear edge
sensors
Drive
Burster
Perform an operational check

on the rear feed and
magnetic motor(s) using the
Tests submenu (see Chapter
2 of this manual).
Check the motor
connections.
Check the condition of the
drive assemblies and
pressure rollers.
Clean the sensors.

Test the sensors using the Tests
manual).
Check that the

burster module is
operational
(See
figurepage
page
(see figure
3-19)
3-19).
Paper jam in zone B (coupon not cut) Message displayed: COUPON JAM [B]
Page 3-9
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October 28, 2003

N00272A
Paper jam in zone B
C OU P O
P l e a s e
t h e n
p
S N :
Message displayed
N
J A M [ B ]
c o r r e c t
a n d
r e s s
" E S C "
X X X X X X X
Paper jam under magnetic head Coupon cut
Symptoms
Paper path
Probable causes
Check that the hinged top part is

closed.
Open the hinged top part and
inspect/clean the paper path.
Check that the rear feed routing
system is free and moves up
correctly.
Open the rotating flange of the rear
feeder module and inspect/clean
the paper path.
Perform an operational test of the
releasable pressure roller clutch
(solenoid) using the Tests
manual).
Corrective actions
Magnetic and
rear edge
sensors
Coupons
Clean the sensors.

Test the sensors using the
Tests submenu (see
Chapter 2 of this manual).
Check the physical

condition of the
coupons.
Check that the
physical
characteristics of
the coupons
conform to IATA
specifications.
Replace the faulty
coupon bin(s).
Figure 3-3
Page 3-10
Revision level: 1
October 28, 2003
Drive
Perform an operational
check on the feed motor
and magnetic motor using
the Tests submenu (see
pressure rollers.
Paper jam in zone B (coupon cut) Message displayed: COUPON JAM [B]

N00272A
Paper jam in zone C
C OU P O
P l e a s e
t h e n
p
S N :
Message displayed
Paper jam in curved part of paper path
Symptoms
Probable causes
N
J A M [ C ]
c o r r e c t
a n d
r e s s
" E S C "
X X X X X X X
Paper path
Magnetic and
print sensors
Coupons
Check that the rotating flange

is closed.
Open the rotating flange and
inspect/clean the paper path
between the magnetic sensor
and the print sensor.
Clean the sensors.

Test the sensors using the
2 of this manual).
Corrective actions
Check the physical condition of

the coupons.
move freely (especially in their
boxes).
characteristics of the coupons
conform to IATA specifications.
Replace the faulty coupon bin(s).
Figure 3-4
Drive
Perform an operational check on the

drive assemblies and pressure
rollers.
Check the magnetic drive motor
using the Tests submenus (see
Perform an operational check on the
clutch solenoid using the Tests
manual).
Paper jam in zone C Message displayed: COUPON JAM [C]
Page 3-11
Revision level: 1
October 28, 2003

N00272A
Paper jam in zone D
C OU P O
P l e a s e
t h e n
p
S N :
Message displayed
N
J A M [ D ]
c o r r e c t
a n d
r e s s
" E S C "
X X X X X X X
Paper jam in straight part of paper

path - Coupon not cut
Symptoms
Coupons
Drive
Probable causes
Paper path
Check that the

hinged top part is
closed.
Open the hinged
top part and
inspect/clean the
paper path.
Front edge and

length sensors
Clean the two sensors.

manual).
Burster
Check that the

burster is
operational and
not jammed.
If this is not the
case, see figure,
page 3-19.
page
3-19.
Corrective actions
Check the physical condition of
the coupons.
move freely (especially in their
boxes).
characteristics of the coupons
conform to IATA specifications.
Replace the faulty coupon bin.
Figure 3-5
Page 3-12
Revision level: 1
October 28, 2003
check on the magnetic
motor using the Tests
submenu (see Chapter 2 of
this manual).
pressure rollers.
Clean the drive assemblies
and pressure rollers.
Paper jam in zone D (coupon not cut) Message displayed: COUPON JAM [D]

N00272A
Paper jam in zone D
C OU P O
P l e a s e
t h e n
p
S N :
Message displayed
N
J A M [ D ]
c o r r e c t
a n d
r e s s
" E S C "
X X X X X X X
Paper jam in straight part of paper

path - Coupon cut or front feed
Symptoms
Drive
Coupons
Probable causes
Paper path

top part is closed.
Open the hinged top
part and inspect/clean
the paper path.
Front edge and

length sensors
Clean the two sensors.

manual).
Burster
Make sure the

burster blade is
raised.
If this is not the
case, see figure,
page 3-19.
page
3-19.
Corrective actions
Check the physical

specifications.
Replace the faulty
coupon bin(s).
Figure 3-6
Check the condition of the drive assemblies and

pressure rollers.
Perform an operational check on the magnetic
motor using the Tests submenu (see Chapter 2
of this manual).
Paper jam in zone D (coupon cut or front feed) Message displayed: COUPON JAM [D]
Page 3-13
Revision level: 1
October 28, 2003

N00272A
Paper jam in zone E
C OU P O
P l e a s e
t h e n
p
S N :
Message displayed
N
J A M [ E ]
c o r r e c t
a n d
r e s s
" E S C "
X X X X X X X
Paper jam at printhead
Symptoms
Paper path
Drive
Stacker
Probable causes
Print sensor
Coupons
Open the hinged top

part and inspect/
clean the paper path
between the
magnetic sensor
and front stacker.
Corrective actions
Check the physical

specifications.
Replace the faulty
coupon bin(s).
Perform an operational test on

the magnetic and print motors
using the Tests submenu (see
Check the platen condition.
Check the condition of the drive
assemblies and pressure rollers.
Clean the drive assemblies and
platen.
the clutch solenoid using the
Tests submenu (see Chapter 2
of this manual).
Check that the printhead is
correctly lowered using the
Tests submenu (see Chapter 2
of this manual) .
If the printhead cam is displaced
when lowered, check the
printhead support spring guide
for fouling or replace the printer.
In case of thermal transfer,
check the condition of the
transfer ribbon (see figures pp.
3-22
andribbon
3-25). (see figures pp.
transfer
Check that the front

stacker is not full.
Check the stacker
full sensor using
the Tests submenu
(see Chapter 2 of
this manual).
Check that the front
stacker deflector
wire rotates freely.
Clean the print sensor.

Check that the protective
film tape is in place.
Test the sensor using the
Tests submenu (see
3-22 et 3-25).
Figure 3-7
Page 3-14
Revision level: 1
October 28, 2003
Paper jam in zone E Message displayed: COUPON JAM [E]

N00272A
Magnetic
problem
WA R N I N G
E N C OD E
E R R OR
1 2 3
1 2 3
1 2 3
MA G
1 2 3
Message
displayed
Coupon canceled
Symptoms
Probable causes
Magnetic
head
Paper path
Clean the magnetic head and

the magnetic head pad.
Check its connection.
magnetic head support box
(especially the attachment
hook).
pressure roller (surface +
spring).
Corrective
actions
Coupons
Check that the coupons

have a magnetic stripe.
Check the coupon feed
direction.
Check the physical
specifications.
Replace the faulty
coupon bin(s).
Check that the hinged top part and

rotating flange are closed.
rotating flange and inspect/clean
the paper path.
Figure 3-8
Magnetic
sensor
Drive
Test the magnetic

sensor using the
Tests submenu (see
Chapter 2 of this
manual).
Clean the sensor.
Clean the drive

assemblies.
Especially check the
pressure roller.
Magnetic problem Message displayed: WARNING MAG ENCODE ERROR 123 123 123
Page 3-15
Revision level: 1
October 28, 2003

N00272A
Magnetic
problem
Message
displayed
MA G
1 2 3
WA R N I N G
R E A D I NG
E R ROR
1 2 3
1 2 3
1 2 3
Magnetic code reading

retries during front feed
Symptoms
Magnetic head
Probable causes
Paper path
Clean the magnetic head.

Check its connection.
magnetic head support box
(especially the attachment
hook).
pressure roller (surface +
spring).
Corrective
actions
Coupons
Check that the coupon

has a magnetic stripe.
Check the physical
specifications.
Replace the faulty
coupon bin(s).
Check that the hinged top part

and rotating flange are closed.
rotating flange and inspect/
clean the paper path.
Figure 3-9
Magnetic
sensor
Drive
Test the magnetic sensor

using the Tests submenu
(see Chapter 2 of this
manual).
Clean the sensor.
Clean the drive

assemblies.
Especially check the
pressure roller.
Magnetic problem Message displayed: WARNING MAG READING ERROR 123 123 123
Page 3-16
Revision level: 1
October 28, 2003

N00272A
Rear paper feed

problem
NO MESSAGE
DISPLAYED
Message
displayed
Rear feed motors not

running
Symptoms
Probable causes
Corrective
actions
Paper presence
detection
Test the feed sensor(s)

using the Tests
submenu (see Chapter
2 of this manual).
Check that the
sensor(s) is(are)
retained by the central
mounting plate
(retaining pins not
broken).
Rear feed motors in

ejection mode
Drive
Magnetic sensor
test on motor 1-2 or
motor 3 using the Tests
submenu (see Chapter 2
of this manual).
test on the feeder 1 /
feeder 2 actuator lever
solenoid using the Tests
submenu (see Chapter 2
of this manual).
Check that nothing

blocks the magnetic
sensor.
Test the magnetic
sensor using the Tests
submenu (see Chapter
2 of this manual).
Figure 3-10 Rear paper feed problem Message displayed: No message displayed
Page 3-17
Revision level: 1
October 28, 2003

N00272A
Front paper feed

problem
NO MESSAGE
DISPLAYED
Message displayed
Drive not operational
Symptoms
Paper presence
detection
Probable causes
Corrective actions
Test the front feed

sensor using the
Tests submenu (see
Chapter 2 of this
manual).
Check the condition of
the sensor support.
Drive operational
Drive
Front feed solenoid
Perform an operational test

on the magnetic motor using
the Tests submenu (see
Test the solenoid using the

2 of this manual).
Figure 3-11 Front feed problem Message displayed: No message displayed

Page 3-18
Revision level: 1
October 28, 2003

N00272A
Burster jam
C U T T
P l e a s e
c
t h e n
p r
S N : X
Message displayed
Corrective actions
R
J
r r e
s s
X X X
A
c
"
X
M
t
a n d
E S C "
X
Blade jammed in cutting zone
Symptoms
Probable causes
E
o
e
X
Paper path
Coupons
Check the physical

specifications (especially
cutting forces and
dimensions).
Replace the faulty
coupon bin(s).

top part is closed.
Open the hinged top
part and if necessary
the rotating flange and
inspect/clean the paper
path.
Burster
module
Front edge
sensor
Drive
Perform an operational check

on the feed and magnetic
motors using the Tests
submenu (see Chapter 2 of
this manual).
pressure rollers.
Clean the drive assemblies
and platen.
Check that the hinged top part

and burster safety microswitch
are closed.
Check the burster blade up
microswitches using the Tests
manual).
Check the burster motor using
the Tests submenu (see Chapter
2 of this manual).
Clean the front edge

sensor.
Test the sensor using
the Tests submenu
(see Chapter 2 of this
manual).
Figure 3-12 Burster problem (burster blade stuck in cutting zone) Message displayed: CUTTER JAM
Page 3-19
Revision level: 1
October 28, 2003

N00272A
Printhead jam
Message displayed
Symptoms
Probable causes
Corrective actions
H E A D
P OS
P l e a s e
c
t h e n
p r
S N : X
I
o
e
X
T
r
s
X
I ON
J A M
r e c t
a n d
s
" E S C "
X X X X
Printhead stuck in lowered, raised

or intermediate position
Printhead
raising control
Perform an operational test on the cam

motor using the Tests submenu (see
Check for hard spots.
Clean the spring-loaded disk and the
cylindrical cam
Printhead
raised/lowered
sensors
Test the sensors

using the Tests
submenu (see
Chapter 2 of this
manual).
Figure 3-13 Printhead position problem Message displayed: HEAD POSITION JAM
Page 3-20
Revision level: 1
October 28, 2003

N00272A
Printing problem
(poor print quality)
Message
displayed
NO MESSAGE
DISPLAYED
Symptoms
Badly printed coupon in

front stacker
Probable causes
Corrective
actions
Figure 3-14
Printer
components
Clean the thermal printhead.

Check the thermal printhead
connections.
Check that the thermal printhead
and its support are snapped in
place (especially on the central
mounting plate side).
Check that the printhead is
correctly lowered using the Tests
manual).
If the printhead cam is displaced
when lowered, check the
printhead support spring guide for
fouling.
Replace the thermal printhead.
In case of thermal transfer, if the
ribbon is wrinkled, feed the ribbon
by hand and tauten it before
reinstalling the cartridge.
Install a new ink ribbon.
Coupons
Drive
Check the physical

condition of the
coupons.
Check that the
physical
characteristics of
the coupons
conform to IATA
specifications.
Replace the faulty
coupon bin(s).
Clean the platen.

Check that nothing
blocks coupon feed
into the front stacker.
Poor print quality (badly printed coupon in front stacker) Message displayed: No message
displayed
Page 3-21
Revision level: 1
October 28, 2003

N00272A
Unprinted coupon
problem
Message
displayed
NO MESSAGE
DISPLAYED
Symptoms
Unprinted coupon in front

stacker
Coupons
Probable causes
If the printer is in direct

thermal mode, check that the
coupons used have a heatsensitive film and are right
side up.
specifications.
Replace the faulty coupon
bin(s).
Corrective
actions
Printer
components
Drive
Perform the checks and

operations described for
paper jams C and E.
(see
(see figures,
figures, pp.
pp.3-11
3-11
et
3-14)
and
3-14).

Perform the checks and operations described under Printhead position jam (see figure, page 3-19).
Check the thermal printhead connections.
Check that the thermal printhead is snapped in place (especially on the central mounting plate side).
Check that the printhead is correctly lowered using the Tests submenu (see Chapter 2 of this manual).
If the printhead cam is displaced when lowered, check the printhead support spring guide for fouling.
Replace the thermal printhead.
If the printer is in thermal transfer mode, refer to the diagrams relative to thermal transfer (see figures pp.
3-233-23
andet
3-25).
pp.
3-25).
Figure 3-15 Unprinted coupon in front stacker Message displayed: No message displayed
Page 3-22
Revision level: 1
October 28, 2003

N00272A
Thermal transfer
ribbon problem
Message
displayed
OF
R
s e
c
n
c a
n
p r
I
h
r
e
B
a
t
s
B ON
n g e
r i d g e
s
" E S C "
Symptoms
Coupon stopped under printhead

(printing stopped)
Probable causes
Out of ribbon
Corrective
actions
Figure 3-16
OU T
P l e a
r i b b o
a n d
t h e
Install a new ink ribbon.
Thermal transfer ribbon problem (coupon stopped under printhead, printing stopped) Message
displayed: OUT OF RIBBON
Page 3-23
Revision level: 1
October 28, 2003

N00272A
Thermal transfer
ribbon problem
R I B B
P l e a s e
c
t h e n
p r
S N : X
Message displayed
N
J
r r e
s s
X X X
A
c
"
X
M
t
a n d
E S C "
X
Coupon stopped under printhead
Symptoms
Probable causes
O
o
e
X
Ribbon
jammed or
broken
Paper path
Drives
Install a new ink

ribbon or repair
the existing one.
Corrective actions
Coupons
Open the rotating
flange and inspect/
clean the paper path
between the magnetic
sensor and front
stacker.
Perform an operational test on the ribbon rewind and

unwind motors using the Tests submenu (see Chapter 2
of this manual).
Perform an operational test on the print motor using the
Tests submenu (see Chapter 2 of this manual).
Check the platen condition.
Clean the drive assemblies and platen.
Check that the printhead is correctly lowered using the
Tests submenu (see Chapter 2 of this manual) .
If the printhead cam is displaced when lowered or
offcentered, check the printhead support spring guide for
fouling.
Check the physical condition

of the coupons.
specifications.
Replace the faulty coupon
bin(s).
Figure 3-17 Thermal transfer ribbon problem (coupon stopped under printhead) Message displayed: RIBBON
JAM
Page 3-24
Revision level: 1
October 28, 2003

N00272A
Thermal transfer
problem
Message displayed
H A R
B a d
r
c
S
D
i
o
N
WA
b b
n n
: X
R
o
e
X
E
E
n
c
c t i
X X X
R
o
o
X
R OR
n t r o l
n
X
Symptoms
Thermal transfer module inoperative
Probable causes
Ribbon controller
failure
Corrective actions
Figure 3-18 Thermal transfer problem (ribbon controller PCB) Message displayed: HARDWARE ERROR
Page 3-25
Revision level: 1
October 28, 2003

N00272A
Printhead
overheating
Message displayed
5
P r i n t
h
P l e
S N
6 7
B
d
o v
a s e
: X X X
U
e
w
X
S
r
a
X
Y
h e a t i n g
i t
X X
Printer switched to fault

state
Symptoms
Probable causes
Printer control
Corrective actions
Clean the printhead.

Check the printhead
connection.
Decrease the contrast
(see Manual
N00212A, Chapter 2,
Bin parameters
submenu).
Replace the
printhead.
Power supply
Environment
Check that the

external environment
conforms to IER
temperature and
relative humidity
specifications.
Figure 3-19 Printhead overheated Message displayed: 567 BUSY Print hd overheating
Page 3-26
Revision level: 1
October 28, 2003

N00272A
Power supply
problem
Message displayed
H A R D WA R E
E R
P o w e r
s u p p
o u t
o f
o r d
S N : X X X X X X
R OR
l y
e r
X
Symptoms
Printer power supply switched to

fault state
Probable causes
Voltage VTh not cut off when

testing the heating elements
Corrective actions
Figure 3-20 Power supply problem (Voltage VTh) Message displayed: HARDWARE ERROR
Page 3-27
Revision level: 1
October 28, 2003

N00272A
Page 3-28
Revision level: 1
October 28, 2003

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Revision Level 2

Nov. 28, 2005

IER 567 COUNTER TOP PRINTER

3, rue Salomon de Rothschild, BP320 - 92156 SURESNES Cedex - FRANCE

IER 567 Counter Top Printer Level 1 Maintenance Manual

IER 567 Counter Top Printer Level 1 Maintenance Manual

UNITED ARAB EMIRATES

IER Inc. Dallas

IER Inc. Belton

IER 567 Counter Top Printer Level 1 Maintenance Manual

This product is also designed for IT power distribution system with

IER 567 Counter Top Printer Level 1 Maintenance Manual

Oct. 28, 2003

Nov. 28, 2005

Chapter 1 and Chapter 2

IER 567 Counter Top Printer Level 1 Maintenance Manual

This chapter defines:

The operations to be performed

The frequency of these operations

The rules to be applied

Tools and servicing products

This chapter consists of sheets

This chapter guides the maintenance

IER 567 Counter Top Printer Level 1 Maintenance Manual

IER 567 Counter Top Printer Level 1 Maintenance Manual

IER 567 Counter Top Printer Level 1 Maintenance Manual

LEVEL 1 PREVENTIVE MAINTENANCE ............................................................................................................1-5

Level 1 Maintenance Schedule ..................................................................................................................1-5

Part Replacements Authorized at Level 1 Maintenance ............................................................................1-5

Test Coupons .............................................................................................................................................1-6

Statistics Coupon ..................................................................................................................................1-6

Configuration Coupon ...........................................................................................................................1-6

Network Information Coupon ................................................................................................................1-8

General Block Diagram of Interconnections ..............................................................................................1-8

Figure 1-1 : Block Diagram of Interconnections .................................................................................................. 1-9

IER 567 Counter Top Printer Level 1 Maintenance Manual

IER 567 Counter Top Printer Level 1 Maintenance Manual

LEVEL 1 PREVENTIVE MAINTENANCE

LEVEL 1 MAINTENANCE SCHEDULE

Once a year for an average of 300 coupons printed per day

Dusting of the paper path

Kit, cleaning IER P/N S32129A

Dusting of the sensors

Vacuum cleaner adapted for this

Cleaning of drive assemblies

Kit, cleaning IER P/N S32129A

PART REPLACEMENTS AUTHORIZED AT LEVEL 1 MAINTENANCE

IER 567 Counter Top Printer Level 1 Maintenance Manual

--> STATISTICS COUPON <-Serial Number: 1234567

IER 567 Counter Top Printer Level 1 Maintenance Manual

--> 567 STATUS COUPON <-Serial number :

Front print speed :

IER 567 Counter Top Printer Level 1 Maintenance Manual

Network Information Coupon

Serial Number: 1234567

PIC software revision :

GENERAL BLOCK DIAGRAM OF INTERCONNECTIONS

Default TCP/IP port number : 01234