It Report Paul
It Report Paul
It Report Paul
TECHNICAL REPORT
ON
STUDENTS INDUSTRIAL WORK SCHEME (SIWES)
UNDERTAKEN AT
IPNX NIGERIA LIMITED
13A ISAAC JOHN STREET GRA IKEJA, LAGOS
BY
UKAH PAUL .I.
CSC/09/8241
SUBMITTED TO
THE DEPARTMENT OF COMPUTER SCIENCE, SCHOOL OF SCIENCES
OF
THE FEDERAL UNIVERSITY OF TECHNOLOGY AKURE, ONDO STATE
IN
PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF
BACHELOR OF COMPUTER SCIENCE
MARCH 2014
ACKNOWLEDGEMENT
I am highly thankful and grateful to the Almighty God Jehovah for his awesome presence
in my life and his ever present guidance and assistance. I am also grateful to my supervisors, Mr.
Chris Oputteh, Mrs. Joy Aigbe and Mr. Najite Ikutegbe for the encouraging me and guiding me
under their tutelage and mentorship even in when all seemed impossible. I also express my
profound gratitude to all members and staff of ipNX Nigeria Limited.
SUMMARY
Working at the Implementation and Support Unit of ipNX Nigeria Limited has given me
the opportunity of getting a firsthand appreciation of radio communication technology, learning
its fundamentals, learning to work with various equipment used in its network implementation and
support, and also acquiring skills in monitoring and troubleshooting network faults. I was able to
apply some of the theoretical knowledge gained during my study at the university to real life work
situations thereby bridging the gap between school work and actual practice.
I also gained experience in other fields of science, engineering, and project management. I
learnt valuable lessons on the code of conduct of big firms and it prepared me for various work
scenarios which I am likely to meet after graduation.
Personally, one of the most important skills I gained during the course of my Industrial
Attachment was commercial communication skills with major companies. During the course of
my work I had to liaise with network engineers and IT professionals from banks, manufacturing
companies, oil and gas industries, multinational companies, etc. To carry out projects I had to
work together with personnel from different departments, senior engineers from my company and
our international service partners.
TABLE OF CONTENTS
CHAPTER ONE
Page No.
INTRODUCTION
11
CHAPTER TWO
14
EXPERIENCE GAINED
14
2.0
14
14
15
17
17
20
22
24
24
24
26
27
29
30
30
32
CHAPTER THREE
CONTRIBUTION TO ESTABLISHMENT
36
CHAPTER FOUR
37
37
37
37
BIBLIOGRAPH
38
CHAPTER ONE
INTRODUCTION
1.0
SIWES BACKGROUND
The Governments decree No. 47 of 8th October 1971 as amended in 1990 Highlighted the
capacity building of human resources in industry, commerce and government through training and
retraining of workers in order to effectively provide the much needed high quality goods and
services in a dynamic economy as ours (Jemerigbo, 2003). This decree led to the establishment of
Industrial Training Fund (ITF) in 1973/1974.
The growing concern among our industrialists that graduates of our institution of higher
learning lack adequate practical background studies preparatory for employment in industries led
to the formation of Students Industrial Work Experience Scheme (SIWES) by ITF in 1993/1994
(Information and Guideline for SIWES, 2002). ITF has one of its key functions; to work as
cooperative entity with industry and commerce where students in institutions of higher learning
can undertake mid-career work experience attachment in industries which are compatible with the
students area of study (Okorie 2002).
The students Industrial Work Experience Scheme (SIWES) is a skill training programme
designed to expose and prepare students of Agriculture, Engineering, Environmental Science,
Medical Sciences, Pure and Applied Sciences for the industrial work situation which they are likely
to meet after graduation. Duration of SIWES is four (4) months in Polytechnics at the end of NDI,
four (4) months in College Of Education at the end of NCE II and six (6) months in the universities
at the end of 300, 400 or 500 levels depending on the discipline (Information and Guideline for
SIWES, 2002).
1.1
OBJECTIVE OF SIWES
prepare students for the industrial work situation which they are likely to meet after
graduation,
ii.
iii.
iv.
provide students with an opportunity to apply their knowledge in real work situation
thereby bridging the gap between theories and practices, and
v.
enlist and strengthen employers involvement in the entire educational process and
prepare students for employment in industry and commerce (Information and
Guideline for SIWES, 2002)
1.2
branch offices in Lagos, Ibadan, Abuja, Kano and Port Harcourt. Ipnx Nigeria Limited is a leading
provider of infrastructure-based telecommunication and information technological services based
here in Nigeria. With more than a decade of experience, the company was formed by the
divestment of the telecommunications services division of Telnet Nigeria Limited and has been in
operations for over eight (8) years.
Ipnx Nigeria Limited started business as a division of Telnet Nigeria Limited- the leading
indigenous Telecommunication and Information Technology Services Company in Nigeria. Telnet
started business in 1987 as telecommunications engineering company and grew into other areas of
information technology as technology evolved and opportunities arose. A major part of the
business of telnet was providing data communication services, mainly wide area networks and to
Corporate communities in Nigeria in the Oil and Gas and Financial Services industries. With
NITEL as a monopoly provider of telecommunication services in Nigeria due to government
regulation, these networks had to be built with NITEL facilities.
In
December
1992,
the
Federal
Government
of
Nigeria
deregulated
the
In 2001 Telnet decided to separate the infrastructure based business from the engineering
(or knowledge) based business. This was done to:
To allow other investors to invest in the infrastructure based business, which is very
capital intensive
The infrastructure based Services Company within Telnet was therefore detached
from the group to form a new company Netco Services Limited. Some of the Nigerian
Communications Commission (NCC) licenses with Telnet were transferred to Netco and
Netco obtained some additional licenses from the Nigerian Communications Commission
(NCC). In total Netco has:
Regional 3.5GHz FWA (Fixed Wireless Access) licenses in Lagos, Cross River, Bayelsa
and Abuja
OBJECTIVES OF ESTABLISHMENT
Integrity
Professionalism
Adhering to the norms and regulations of ones profession and conducting self in ways that
portray the values and culture of the profession
Upholding our work and standards with pride even behind closed doors
High Quality
Constantly and actively improving on our services and the way we work
Treating others impartially and with dignity even behind closed doors
Listening and granting legitimacy to others point of view, work, and contribution
Innovation
Creativity in everything we do
Finding better, faster, less expensive or more efficient ways of doing things
Teamwork
Sharing knowledge, skills, the joys of success and the pains of failure
Interactive collaboration
Executive
Director
Chief Marketing
Director
Marketing
Manager
Marketing
Services &
Promotion
Business
Development
Manager
Chief Technical
Officer
Customer
Care Manager
Head
Implementation
& Support (I&S)
Head Network
Planning &
Optimisation
Corporate
Support
Corporate
Sales
(Regional)
Advertising
& Branding
Sales
Analyst
Retail Sales
(Regional)
Direct Sales
Executives
&Channels
TeleSales
IP & RF
Transmissio
n
Regional
Head I&S
(WEST)
Customer
Care
(iWireless
Support)
Engineers
Regional
Head I&S
(EAST)
Engineers
Regional
Head I&S
(NORTH)
Engineers
to achieve the desired objectives. This section explores these diverse units and shows how they
function in the ipNX network.
ADMINISTRATION: this department over sees the smooth running of daily activities and
ensures good flow of work process. Its sub divided into the following:
10
Network
Operating
Centre
2. FINANCE: The daily inflow and outflow of cash and their proper record keeping
constitute the major aim of this department at ipNX. This unit is in charge of all the
monetary transactions carried out at ipNX. Payments, transfers, loans, etc. are all carried
out in the finance unit. Proper documentation is also done here for safety purposes.
This department deals with all financial transactions in the company. It is sub
divided into the following:
Billing: This department deals with all customer account records and any outstanding bills
or charges. They ensure customers accounts are not active if there are any pending bills.
3. PLANNING AND OPTIMISATION: This department is in charge of the ipNX
network. The personnel here are charged with the setting up of the network (on paper). They
explore new areas for expansion of the network. They are also in charge of the configuration of
network components such as the core devices. The Network Operations Center (NOC) forms
a major part of this department.
Network Operations Center (NOC): The NOC deals mainly with monitoring
network devices and the data centers (a room with network devices all connected
for network Optimisation). In essence they ensure noting goes unnoticed on the
network
11
ipNX customers are satisfied with the product been delivered. They also get feedback from
such as to how to serve them better
6. MARKETING AND SALES: This department provides for the continuity of the
company by getting new customers and providing door to door services for them.
Store: They are in charge of keeping any device that is not in use like spares in case
the working device develops a fault. They also stock new equipment which are to
be requested in the future.
8. MEDIA AND HOSTING: This department handles all VoIP connection, mail issues,
management of the data centers, etc.
1.5.1
1. Collocation Services
Ipnx collocation is the housing of your servers or associated devices in our Data center (DC).
These servers are either client owned (provided) or leased from our Data Warehouse (DWH).
Each ipNX collocation facility is staffed with technical experts to answer your questions
and act as your remote hands at all hours, day or night. The technical experts are
knowledgeable in various operating systems, databases, email protocols, and system
management. The data centers are connected to a resilient power supply protected by a
UPS and auxiliary generator.
Ipnx FOS uses Fiber Optic technology that delivers multimedia information and
communication services. These services include Internet, Telephony, Television, and
Video Surveillance amongst other services to homes and businesses at the speed of light.
Ipnx FOS currently offers the following services:
Ipnx Fiber Broadband: delivers reliable, high speed broadband internet that is
always on (24x7). It enables you to make video conference calls, download large
files in seconds and stream video clips from the internet without buffering.
Ipnx Telephony: provides a reliable landline telephone service with crystal clear
voice calls at very competitive rates both for local and international calls.
3. Ipnx Mail
ipNX Mail is an outsourced corporate email platform designed to drastically reduce the
resource commitments required for any business wishing to have the benefit of a
customized, corporate email system by providing an affordable out sourced emessaging platform that eliminates the cost and complexity of management currently
associated with e-messaging in Nigeria.
4. Ipnx Web
Users of ipNX Web can either access the service over ipNX metropolitan
networks (Lagos, Abuja, Port Harcourt, and Yenagoa) for all areas outside the
previously listed locations. Ipnx These users can monitor their link usage online real
time and can share a pool of Internet bandwidth over several locations within a
metropolis. Bandwidth can also be shared between points located in different towns
13
4.
VPN
(Virtual Private Network) is one of our services that we provide for our customers
that want a very secure network connection to their offices (i.e. various branches),
connection secluded from the general public.
5. Corporate VoIP
Ipnx implements VoIP (Voice over Internet Protocol) for customers on its network by
configuring IP phones to pass calls through its network and for customers who are on
another network. It also provides call services by configuring the calls to pass through its
own network. Customers are charged based on type of configuration done.
14
CHAPTER TWO
EXPERIENCE GAINED
2.0
IP INTERNETWORK
The internet protocol provides for the connectionless and connection-based transfer of
packets across an interconnected set of networks called the internet. In general the component
networks may use different protocols; so the objective of IP is to provide communications across
dissimilar networks.
Each device that is attached to the internet has a two-part address namely: The Host Part
and The Network Part. To transmit an IP Packet, a device sends an IP Packet encapsulated using
its local network protocol to the nearest router. The Routers are packet switches that act as the
gateway between the components of the network. The router performs a route lookup algorithm
on the network part of the destination address to determine whether the destination is in an
immediately accessible network or, if not, to determine the next router in the path to the
destination. After this the router then forwards the IP packet across the given network.
In other words IP treats the component network as data link layers whose role is to transfer
the packet to the nearest router or to the destination.
2.1
communication the signal transfer takes place in air or space using an antenna that radiates energy
at carrier frequency. Depending on the frequency and the antenna, this carrier energy can propagate
either in a unidirectional or omnidirectional direction.
In the Unidirectional, case a properly aligned antenna receives the modulated signal and
an associated receiver in the direction of the transmission recovers the original information. In the
case of the omnidirectional case any receiver with an antenna within the coverage area can pick
up the signal that is being transmitted.
Radio communication systems are subject to various transmission limitations and
challenges such as Attenuation, Multipath fading, and Interference.
15
Attenuation in radio links vary logarithmically with the distance, it also increases with rainfall
occurrence.
Multipath fading refers to the propagation phenomenon that results in radio signals reaching the
receiving antenna by two (2) or more paths. The causes of multipath fading are mainly from water
bodies and terrestrial objects such as buildings and mountains.
Interference refers to energy that appears in the receiver from other sources other than the
transmitter. Interference can be generated by other users of the same frequency band or equipment
that incidentally transmits energy outside its band into bands of adjacent channels. It also affects
the performance of radio systems and for this reason regulatory bodies apply strict regulations on
the emission of radiation by radio equipment.
2.2
broadband networks have several important issues to consider in terms of how to proceed. Once
demographic, financial, competitive, commercial and or residential issues analysis is complete, the
operator must complete a thorough engineering site survey of the area to be served. Once that is
completed the data learned and gathered during the survey will aid in the preliminary network
design.
16
Client
Address Or Site Location
Height Of Building
GPS CO-ORDINATES
Latitude
Longitude
L-N
L-E
N-E
17
2.3
bandwidth requested from clients. The following types of radios are used in ipNX
2.3.1
Alvarion CPE 4000 Radio: This type of radio could be also called a Modem; its
an indoor radio which gets strong signal strength if positioned properly. The radio
provides both voice and data communication to the user.
18
Alvarion CPE 3000 Radio: This type of radio has both and indoor and outdoor
unit. The outdoor unit faces the nearest base station to acquire a good signal
strength, then alignment is done on the outdoor unit to obtain the best signal
strength. The radio can only be accessed by logging into the radio by connecting
the indoor unit to a PC and configuration settings are made.
Alvarion RD2 Radio: This type of radio is similar to the Alvarion CPE 3000; it
also has indoor and outdoor units. Its capable of passing 1Mbp/s (1Megabyte per
second) which can be accessed by connecting the indoor unit to a PC for
configuration changes and assessment
2.4
Ubiquiti Power Station 5: Ubiquiti radios are mainly used for point to point links
i.e. for a link to be established the radio at the clients end must physically face the
other radio at the base station end in order to establish a link. The Ubiquiti power
station 5 is used mainly at the base station end due to its high transmitting power
(TX) and also works perfectly well if its exact replica is also at the clients end.
Its highly used in long range distances and has a bandwidth of 5 Megabyte and
above.
20
(a)
(b)
Figure 2.4: Ubiquiti Power Station 5 Radio & POE (Power over Ethernet) Adapter
Ubiquiti Nano Bridge Radio: This is also a Point to Point (PtP) radio like the
Power Station 5, and comprises of the POE (Power over Ethernet) Adapter, outdoor
unit, antenna feed, and circular dish. It has increased functionality than the Power
station 5 owing to its higher transmit power (with longer distance ranges), better
circumference of the circular dish and an antenna feed that indicates the signal
strength. The Nano Bridge can accommodate a bandwidth higher than 5 Megabyte.
(b)
(a)
Figure 2.4: (a) Ubiquiti Nano Bridge Radio and (b) Poe (Power over Ethernet) Adapter
21
2.5
SAF CFM RADIO: SAF CFM is a safe and affordable wireless communication
point to pint system operating between 5 and 38GHz frequency bands. It provides
both voice and data communication in rural and urban areas covering a distance of
60Km between the 2 sites (the base station and the client end respectively). CFM
is available between 4/8/34Mbps data transmission rates, according to the need of
your business you may be required to use either CFM modular equipment i.e. Radio
(ODU-Outdoor Unit) and interface block (IDU-Indoor Unit) or Full Outdoor Unit
(FODU) which comprises of the Indoor and Outdoor unit all in One device.
ODU
Fig 2.5 (a): SAF CFM ODU (Outdoor Unit) and
IDU
22
SAF CFIP Radio: The SAF CFIP is perfect building block for modern future proof
wireless network, fixed data service operators, etc. The SAF CFIP is full outdoor
solution (which comprises of indoor and outdoor unit all in one device) (FODU)
which has a bandwidth of 108Mbps, a channel width of 7/ 14/ 28MHz with 10/100
Ethernet Capable interfaces and 4E1 interfaces and has a standard power over
Ethernet (Poe) interface. Its also referred to as a Green radio (less than 15-20W of
power consumption per terminal) allowing to use alternate power sources. The SAF
CFIP radio provides the capability to replace the SAF CFM radio by retaining the
antenna size/ distance. Its also perfect for overlaying GSM network with
3G/WiMAX and LTE services and collocated base stations.
23
2.6
on them for the radios to work as expected. The following radios are configured as follows:
2.6.1
To configure an Alvarion WiMax radio the following parameters are necessary for the link
to be up and running:
Username
Password
Domain Name
Firmware Upgrade
VLAN Settings
24
25
2.7
During the configuration of Ubiquiti radios (a Point to Point i.e. it requires a radio
at the client end to face the other radio at the base station end), hence the configuration
settings at either end must correspond with the other end unless a link will not be
established.
The following parameters must be considered:
Network mode
Distance
Firmware Upgrade
26
2.7.1
Figure 2.7.1 (a): Wireless Mode, SSID, Country Code and Output Power Change
6. Change Network Mode to Bridge mode, insert the desired IP Address with its
Subnet Mask and gateway IP Address, insert DNS IP and click change
27
Figure 2.7.1 (b): Network Mode, IP and Gateway IP Address and DNS IP CHANGE
7. Insert the distance between the two (2) radios so they can establish a link between
themselves.
8. Restart the unit and check their status.
28
2.8
All the work put forth to plan, design and install a quality a radio network can all be for
nothing if the network isnt proactively monitored or properly maintained.
In a large metro wireless network there will invariably dozens, if not hundreds of
devices to monitor. These devices includes routers, access points switches, point to point
links and other related links. The ability to manage remotely and remotely monitor these
devices varies from one manufacturer to the other. For the most part todays leading
vendors infrastructure allows for remote SNMP (Simple Network Management Protocol)
management.
The ability to get into the network and actively monitor various items is important
to keeping
integrator developing the network will install a remote server at the customers premises
loaded with a hardware client VPN (Virtual Private Network). This local server allows the
customers (city, school, service operator or an enterprise) to be monitored remotely.
29
2.8.1
MONITORING SET-UP
This basic monitoring advises if the network elements being monitored are operational or
not.
The baseline RSSI (Received Signal Strength Indicator) levels for each radio should be
set in order to establish baselines of performance using RSL (Received Signal Levels).these
levels should be recorded when the radios were installed, a good integrator will know what
realistic or non-realistic received levels are for particular radios.
Next threshold traps are installed within a 25% range of peak performance and that
level is set as a trigger to create an alarm. This 25% range of peak performance allows the
radio to continue to perform, but advises of a problem before the radio link goes down.
When a trap has been triggered it typically creates a graphical impression at the NOC
(Network Operating Centre) as well as sets off alarms to required personnel for the required
alarm resolution. The out-dialling capability is common and allows personnel to be notified
24/7.
A good network integrator will also set up network collision tracking and monitor
all collision of data and data loss in the network itself. Also the beginning the NOC usually
monitor switch ports the radios are connected to in order to determine if there are problems
at that level. The NOC also provides daily, weekly, monthly views of network performance
including Packet Loss, RF (Radio Frequency) quality so the network owner has a view of
network activity, quality level, and overall performance.
2.8.2
This is the corrective measure done after the fault has occurred either via the replacement
of the radio equipment or logical troubleshooting.
Depending on the alarm error, some problems can be repaired remotely, sometimes
recycling the radio and refreshing the profiles or settings can fix the problem. There are
however, filed activities relating to maintenance that need to be planned for and
undertaken. Such items include the following:
30
The local support personnel must be capable of connecting into the equipment via
serial or Ethernet connection and resolving local issues.
The personnel also has to have necessary information to gain access to the site
during off hours as well as have access to tower riggers in case of a lightning strike
or antenna failure.
A Service Level Agreement (SLA) should be developed by the city or operator to manage
the commitments of the monitoring and maintenance company. Its not uncommon for
service to be required with 2, 4, 6 or 8 hours on the critical nature of the network.
31
Client
Address Or Site Location
Height of building
Co-ordinates
Latitude
Longitude
L-N
L-E
N-E
2.9
IP NEWORK UTILITIES
1. PING: Ping is an acronym for Packet Internet Groper which is a standard
software utility (tool) used to test network connections. It can be used to determine
if a remote device (such as Web or Game server) can be reached across the network
and, if so, the connections latency. Ping tools are part of Windows, Mac OS, and
Linux as well as on some Routers and Game consoles.
32
Most ping tools use Internet Control Message Protocol (ICMP). They send request
messages to a target network address at periodic intervals and measure the time it takes for
a response message to arrive. The name comes from active sonar terminology which
sends pulse of sound and listens for the echo to detect objects under water.
Telnet howtogeek.com.edu
The result of this request would be an invitation to log on with a userid and a prompt for a
password. If accepted, you would be logged on like any user who used this computer every
day.
34
35
CHAPTER THREE
CONTRIBUTION TO THE ESTABLISHMENT
I was able to add my contribution to my establishment in the following ways listed below:
Migration of FTTH (Fiber To The Home) customers from the EPON (Ethernet Passive
Optical Network) to GPON (Gigabit Passive Optical Network) platform
Installation and configuration of Grandstream Internet Protocol (IP) Cameras and Phones
36
CHAPTER FOUR
CONCLUSIONS AND RECOMMENDATIONS
4.0
During my first week, I had difficulties understanding a lot of terms and terminologies that were
used at the office because a lot of them were very new to me. This made it hard for me to follow
the procedures, fortunately most of the staff and other IT students were very patient with me and
were helpful in bringing me up to speed.
4.1
The employers should endeavor to provide medical care for students within the
limits of the employers condition of service during attachment.
37
BIBLIOGRAPH
38