ASUS Gaming Desktop PC

ROG G20AJ
User Guide

E9351
First Edition
April 2014

Copyright 2014 ASUSTeK Computer Inc. All Rights Reserved.

No part of this manual, including the products and software described in it, may be reproduced, transmitted,
transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except
documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK
Computer Inc. (ASUS).
Product warranty or service will not be extended if: (1) the product is repaired, modified or altered, unless such
repair, modification of alteration is authorized in writing by ASUS; or (2) the serial number of the product is
defaced or missing.
ASUS PROVIDES THIS MANUAL AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ASUS, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE
LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR
LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS AND THE LIKE), EVEN IF
ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS
MANUAL OR PRODUCT.
SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MANUAL ARE FURNISHED FOR INFORMATIONAL USE
ONLY, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND SHOULD NOT BE CONSTRUED AS A
COMMITMENT BY ASUS. ASUS ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY ERRORS OR INACCURACIES
THAT MAY APPEAR IN THIS MANUAL, INCLUDING THE PRODUCTS AND SOFTWARE DESCRIBED IN IT.
Products and corporate names appearing in this manual may or may not be registered trademarks or copyrights
of their respective companies, and are used only for identification or explanation and to the owners benefit,
without intent to infringe.

Contents
Notices ................................................................................................................................................. 5
Safety information............................................................................................................................ 9
Conventions used in this guide.................................................................................................10
Where to find more information................................................................................................10
Package contents............................................................................................................................11

Chapter 1:

Getting started

Welcome!............................................................................................................................................13
Getting to know your computer................................................................................................13
Setting up your computer...........................................................................................................18
Turning your computer ON.........................................................................................................19

Chapter 2:

Connecting devices to your computer

Connecting a USB storage device.............................................................................................21

Connecting microphone and speakers...................................................................................22
Connecting multiple external displays...................................................................................25
Connecting an HDTV.....................................................................................................................26

Chapter 3:

Using your computer

Proper posture when using your Desktop PC.......................................................................27

Using the optical drive..................................................................................................................28

Chapter 4:

Connecting to the Internet

Wired connection............................................................................................................................29
Wi-Fi connection (on selected models only).........................................................................31

Chapter 5:

Troubleshooting

Troubleshooting..............................................................................................................................33

Appendix
Windows 8.1 User Manual
Starting for the first time..............................................................................................................43
Windows 8.1 lock screen..............................................................................................................43
Using the Windows UI..................................................................................................................44
Working with Windows apps.....................................................................................................47

Contents
Other keyboard shortcuts............................................................................................................52
Turning your Desktop PC OFF....................................................................................................53
Putting your Desktop PC to sleep.............................................................................................53
Entering the BIOS Setup...............................................................................................................54
Recovering your system................................................................................................................55

ASUS contact information

ASUS contact information............................................................................................................58

Notices
ASUS Recycling/Takeback Services
ASUS recycling and takeback programs come from our commitment to the highest standards for
protecting our environment. We believe in providing solutions for you to be able to responsibly
recycle our products, batteries, other components, as well as the packaging materials. Please go to
http://csr.asus.com/english/Takeback.htm for the detailed recycling information in different regions.

REACH
Complying with the REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals)
regulatory framework, we published the chemical substances in our products at ASUS REACH
website at http://csr.asus.com/english/REACH.htm

Federal Communications Commission Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
This device may not cause harmful interference; and

This device must accept any interference received including interference that may cause
undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with manufacturers
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment to an outlet on a circuit different from that to which the receiver is
connected.

Consult the dealer or an experienced radio/TV technician for help.

The use of shielded cables for connection of the monitor to the graphics card is required to
assure compliance with FCC regulations. Changes or modifications to this unit not expressly
approved by the party responsible for compliance could void the users authority to operate this
equipment.

Lithium Battery Warning

CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same
or equivalent type recommended by the manufacturer. Dispose of used batteries according
to the manufacturers instructions.

Avertissement relatif aux batteries Lithium-Ion

MISE EN GARDE: Danger dexplosion si la pile nest pas remplace correctement.

Remplacer uniquement avec une pile de type semblable ou quivalent, recommande
par le fabricant. Mettez au rebut les batteries usages conformment aux instructions
du fabricant.

IC: Canadian Compliance Statement

Complies with the Canadian ICES-003 Class B specifications. This device complies with RSS 210
of Industry Canada. This Class B device meets all the requirements of the Canadian interferencecausing equipment regulations.
This device complies with Industry Canada license exempt RSS standard(s). Operation is subject
to the following two conditions: this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause undesired operation of the device.
Cut appareil numrique de la Classe B est conforme la norme NMB-003 du Canada. Cet appareil
numrique de la Classe B respecte toutes les exigences du Rglement sur le matriel brouilleur du
Canada.
Cet appareil est conforme aux normes CNR exemptes de licence dIndustrie Canada. Le
fonctionnement est soumis aux deux conditions suivantes.
(1) cet appareil ne doit par provoquer dinterfrences et
(2) cet appareil doit accepter toute interfrence, y compris celles susceptibles de provoquer un
fonctionnement non souhait de lappareil.

Canadian Department of Communications Statement

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus set out in the Radio Interference Regulations of the Canadian Department of
Communications.
This class B digital apparatus complies with Canadian ICES-003.

KC: Korea Warning Statement

VCCI: Japan Compliance Statement

VCCI Class B Statement

This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or
television receiver, it may cause radio interference. Install and use equipment according to the
instruction manual.

Equipment registered based on the confirmation measurement at the user

installation site.

This is a product for which interference was measured at the present installation site and confirmed
to comply with the standard of Voluntary Control Council for Interference by Information
Technology Equipment (VCCI). Before using the equipment at any location other than the present
installation site, the member shall measure interference for confirmation and register the result to
VCCI.

RF Equipment Notices
CE: European Community Compliance Statement
The equipment complies with the RF Exposure Requirement 1999/519/EC, Council
Recommendation of 12 July 1999 on the limitation of exposure of the general public to
electromagnetic fields (0300 GHz). This wireless device complies with the R&TTE Directive.

Wireless Radio Use

This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz frequency band.

Exposure to Radio Frequency Energy

The radiated output power of the Wi-Fi technology is below the FCC radio frequency exposure
limits. Nevertheless, it is advised to use the wireless equipment in such a manner that the potential
for human contact during normal operation is minimized.

FCC Bluetooth Wireless Compliance

The antenna used with this transmitter must not be colocated or operated in conjunction with any
other antenna or transmitter subject to the conditions of the FCC Grant.

Bluetooth Industry Canada Statement

This Class B device meets all requirements of the Canadian interference-causing equipment
regulations.
Cet appareil numrique de la Class B respecte toutes les exigences du Rglement sur le matriel
brouilleur du Canada.

BSMI: Taiwan Wireless Statement

Japan RF Equipment Statement

KC (RF Equipment)

ENERGY STAR is a joint program of the U.S. Environmental

Protection Agency and the U.S. Department of Energy
helping us all save money and protect the environment
through energy efficient products and practices.
All ASUS products with the ENERGY STAR logo comply with
the ENERGY STAR standard, and the power management
feature is enabled by default. The monitor and computer
are automatically set to sleep after 10 and 30 minutes of user inactivity. To wake
your computer, click the mouse or press any key on the keyboard.
Please visit http://www.energy.gov/powermanagement for detail information
on power management and its benefits to the environment. In addition, please
visit http://www.energystar.gov for detail information on the ENERGY STAR joint
program.
*Note: Energy Star is NOT supported on Freedos and Linux-based products.

Safety information
Disconnect the AC power and peripherals before cleaning. Wipe the Desktop PC using a clean
cellulose sponge or chamois cloth dampened with solution of nonabrasive detergent and a few
drops of warm water then remove any extra moisture with a dry cloth.

DO NOT place on uneven or unstable work surfaces. Seek servicing if the casing has been
damaged.

DO NOT expose to dirty or dusty environments. DO NOT operate during a gas leak.

DO NOT place or drop objects on top and do not shove any foreign objects into the Desktop
PC.

DO NOT expose to strong magnetic or electrical fields.

DO NOT expose to or use near liquids, rain, or moisture. DO NOT use the modem during
electrical storms.

Battery safety warning: DO NOT throw the battery in fire. DO NOT short circuit the contacts.
DO NOT disassemble the battery.

Use this product in environments with ambient temperatures between 0C (32F) and 40C
(104F).

DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated.

DO NOT use damaged power cords, accessories, or other peripherals.

To prevent electrical shock hazard, disconnect the power cable from the electrical outlet
before relocating the system.

Seek professional assistance before using an adapter or extension cord. These devices could
interrupt the grounding circuit.

Ensure that your power supply is set to the correct voltage in your area. If you are not sure
about the voltage of the electrical outlet you are using, contact your local power company.

If the power supply is broken, do not try to fix it by yourself. Contact a qualified service
technician or your retailer.
Hazardous moving parts. Desktop should be completely shutdown before servicing product.
Replacing fan components should only be attempted by qualified service personnel.

Hazardous Moving Parts Warning

WARNING: Keep fingers and other body parts away from any moving parts.

Conventions used in this guide

To ensure that you perform certain tasks properly, take note of the following symbols used
throughout this manual.
DANGER/WARNING: Information to prevent injury to yourself when trying to
complete a task.
CAUTION: Information to prevent damage to the components when trying to
complete a task.
IMPORTANT: Instructions that you MUST follow to complete a task.
NOTE: Tips and additional information to help you complete a task.

Where to find more information

Refer to the following sources for additional information and for product and software updates.
ASUS websites
The ASUS website provides updated information on ASUS hardware and software products.
Refer to the ASUS website www.asus.com.
ASUS Local Technical Support
Visit ASUS website at http://support.asus.com/contact for the contact information of local
Technical Support Engineer.
The User Guide is located in the following folder in your Desktop PC:
C:\Program Files(X86)\ASUS\eManual

10

Package contents

ASUS Gaming Desktop PC

ROG G20AJ

Keyboard x1

Mouse x1

Power cord x1
2nd Power cord x1 (on
selected models only)

Power adapter x1
2nd adapter x1 (on selected
models only)

Warranty Card x1

Installation Guide

Installation Guide x1

If any of the above items is damaged or missing, contact your retailer.

The illustrated items above are for reference only. Actual product specifications may vary with
different models.

11

12

Chapter 1
Getting started
Welcome!
Thank you for purchasing the ASUS Desktop PC!
The ASUS Desktop PC provides cutting-edge performance, uncompromised reliability, and usercentric utilities. All these values are encapsulated in a stunningly futuristic and stylish system
casing.
Read the ASUS Warranty Card before setting up your ASUS Desktop PC.

Getting to know your computer

Illustrations are for reference only. The ports, their locations and the chassis color vary with
different models.

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13

Front

ENGLISH
Power button. Press this button to turn on your computer.
Optical disk drive bay. There is an optical disk drive in this bay.
Optical disk drive eject button. Press this button to eject the optical disk drive tray.
USB 3.0 ports. These Universal Serial Bus 3.0 (USB 3.0) ports connect to USB 3.0 devices
such as a mouse, printer, scanner, camera, PDA, and others.
DO NOT connect a keyboard / mouse to any USB 3.0 port when installing Windows
operating system.
Due to USB 3.0 controller limitations, USB 3.0 devices can only be used under a Windows
OS environment and after USB 3.0 driver installation.
USB 3.0 devices can only be used as data storage only.
We strongly recommend that you connect USB 3.0 devices to USB 3.0 ports for faster and
better performance for your USB 3.0 devices.

Microphone port. This port connects to a microphone.

Headphone port. This port connects to a headphone or speaker.
LED Lighting Effect. Customizable via the lighting control in ASUS Command, this LED
lighting effect shows through the pattern.

14

Chapter 1: Getting started

ENGLISH

Rear

USB 2.0 ports. These Universal Serial Bus 2.0 (USB 2.0) ports connect to USB 2.0 devices
such as a mouse, printer, scanner, camera, PDA, and others.
USB 3.0 ports. These Universal Serial Bus 3.0 (USB 3.0) ports connect to USB 3.0 devices
such as a mouse, printer, scanner, camera, PDA, and others.
DO NOT connect a keyboard / mouse to any USB 3.0 port when installing Windows
operating system.
Due to USB 3.0 controller limitations, USB 3.0 devices can only be used under a Windows
OS environment and after USB 3.0 driver installation.
USB 3.0 devices can only be used as data storage only.
We strongly recommend that you connect USB 3.0 devices to USB 3.0 ports for faster and
better performance for your USB 3.0 devices.

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ENGLISH

LAN (RJ-45) port. This port allows Gigabit connection to a Local Area Network (LAN)
through a network hub.
ACT/LINK SPEED
LED
LED

Activity/Link LED
Speed LED
Status
Description
Status
OFF
No link
OFF
ORANGE
Linked
ORANGE
BLINKING
Data activity
GREEN

Description
10Mbps connection
100Mbps connection
1Gbps connection

LAN port

Side Speaker Out port (gray). This port connects to the side speakers in an 8-channel
audio configuration.
Rear Speaker Out port (black). This port connects to the rear speakers in a 4, 6, and
8-channel audio configuration.
Center/Subwoofer port (orange). This port connects to the center/subwoofer
speakers.
Microphone port (pink). This port connects to a microphone.
Line Out port (lime). This port connects to a headphone or speaker. In a 4.1, 5.1,
or 7.1-channel configuration, the function of this port becomes Front Speaker Out.
Supported by ASUS Audio Wizard.
Line In port (light blue). This port connects to a tape, CD, DVD player, or other audio
sources.
Refer to the audio configuration table below for the function of the audio ports in a 2.1, 4.1,
5.1, or 7.1-channel configuration.

Audio 2.1, 4.1, 5.1, or 7.1-channel configuration

Port

16

Headset 2.1-channel

4.1-channel

5.1-channel

7.1-channel

Light Blue (Rear panel)

Line In

Rear Speaker Out

Rear Speaker Out

Rear Speaker Out

Lime (Rear panel)

Line Out

Front Speaker Out

Front Speaker Out

Front Speaker Out

Pink (Rear panel)

Mic In

Mic In

Bass/Center

Bass/Center

Front panel

Side Speaker Out

Chapter 1: Getting started

ENGLISH

ASUS Graphics Cards. The display output ports on these optional ASUS Graphics Cards
may vary with different models.
HDMI port. This port is for a High-Definition Multimedia Interface (HDMI) connector,
and is HDCP compliant allowing playback of HD DVD, Blu-ray, and other protected
content.
Power jack 1. This port connects to an adapter (Dual adapters needed on selected
models).
Power jack 2. This port connects to an adapter (Dual adapters needed on selected
models).
Adapter rating:
180W
Input rating: 100-240V ~ 50-60Hz 2.34A
Output rating: 19V 9.23A
230W
Input rating: 100-240V ~ 3.2A 50-60Hz
Output rating: 19.5V 11.8A

Air vents. These vents allow air ventilation.

DO NOT block the air vents on the chassis. Always provide proper ventilation for your
computer.

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17

Setting up your computer

ENGLISH

This section guides you through connecting the main hardware devices, such as the external
monitor, keyboard, mouse, and power cord, to your computer.

Connecting an external monitor

Connect your monitor to the onboard HDMI output port to enjoy the Eco Energy Mode.
To connect an external monitor:
1.

Connect an HDMI monitor to the HDMI port on the rear panel of your computer.

2.

Plug the monitor to a power source.

When connecting the monitor to the discrete graphics card, the Eco Energy Mode is disabled.

When you are doing some tasks that do not require VGA performance, such as downloading
tasks, Eco Energy Mode cuts down the power supplied to the discrete graphics card for a low
overall system power consumption.

Connecting a USB keyboard and a USB mouse

Connect a USB keyboard and a USB mouse to the USB ports on the rear panel of your computer.

18

Chapter 1: Getting started

Turning your computer ON

This section describes how to turn on your computer after setting up your computer.

ENGLISH

Turning your computer ON

To turn your computer ON:
1.

Turn your monitor ON.

2.

Press the power button on your computer.

Power button

3.

Wait until the operating system loads automatically.

For details on shutting down your Desktop PC, refer to the Windows 7 / Windows 8.1 User
Manual, which can be found in this manual.

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ENGLISH
20

Chapter 1: Getting started

Chapter 2
ENGLISH

Connecting devices to your computer

Connecting a USB storage device
This desktop PC provides USB 2.0/1.1 and USB 3.0 ports on the front and rear panels. The USB ports
allow you to connect USB devices such as storage devices.
To connect a USB storage device:

Insert the USB storage device to your computer.

Front panel

Rear panel

For details, refer to the section Removing a USB storage device in the Windows 7 / Windows 8.1
User Manual, which can be found in this manual.

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21

Connecting microphone and speakers

ENGLISH

This desktop PC comes with microphone ports and speaker ports on both the front and rear panels.
The audio I/O ports located on the rear panel allow you to connect 2.1-channel, 4.1-channel,
5.1-channel, and 7.1-channel stereo speakers.

Connecting Headphone and Mic

Connecting 2.1-channel Speakers

22

Chapter 2: Connecting devices to your computer

ENGLISH

Connecting 4.1-channel Speakers

Connecting 5.1-channel Speakers

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23

Connecting 7.1-channel Speakers

ENGLISH
24

Chapter 2: Connecting devices to your computer

Connecting multiple external displays

ENGLISH

Your desktop PC may come with VGA, HDMI, or DVI ports and allows you to connect multiple
external displays.
When connecting the monitor to the discrete graphics card, the Eco Energy Mode is disabled.

Setting up multiple displays

When using multiple monitors, you are allowed to set display modes. You can use the additional
monitor as a duplicate of your main display, or as an extension to enlarge your Windows desktop.
To set up multiple displays:
1.

Turn off your computer.

2.

Connect the two monitors to your computer and connect the power cords to the monitors.
Refer to Setting up your computer section in Chapter 1 for details on how to connect a
monitor to your computer.

For some graphic cards, only the monitor that is set to be the primary display has display during
POST. The dual display function works only under Windows.

3.

Turn on your computer.

4.

Configure the Screen Resolution settings.

For details, refer to the section Configuring the Screen Resolution settings in the Windows 7 /
Windows 8.1 User Manual, which can be found in this guide.

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25

Connecting an HDTV

ENGLISH

Connect a High Definition TV (HDTV) to the HDMI port of your computer.

You need an HDMI cable to connect the HDTV and the computer. The HDMI cable is purchased
separately.
To get the best display performance, ensure that your HDMI cable is less than 15 meters.

26

Chapter 2: Connecting devices to your computer

Chapter 3
ENGLISH

Using your computer

Proper posture when using your Desktop PC
When using your Desktop PC, maintaining the proper posture is necessary to prevent strain to your
wrists, hands, and other joints or muscles. This section provides you with tips on avoiding physical
discomfort and possible injury while using and fully enjoying your Desktop PC.
Eye level to the top of
the monitor screen

Foot rest

90 angles

To maintain the proper posture:

Position your computer chair to make sure that your elbows are at or slightly above the
keyboard to get a comfortable typing position.

Adjust the height of your chair to make sure that your knees are slightly higher than your
hips to relax the backs of your thighs. If necessary, use a footrest to raise the level of your
knees.

Adjust the back of your chair so that the base of your spine is firmly supported and angled
slightly backward.

Sit upright with your knees, elbows and hips at an approximately 90 angle when you are at
the PC.

Place the monitor directly in front of you, and turn the top of the monitor screen even with
your eye level so that your eyes look slightly downward.

Keep the mouse close to the keyboard, and if necessary, use a wrist rest for support to
reduce the pressure on your wrists while typing.

Use your Desktop PC in a comfortably-lit area, and keep it away from sources of glare such as
windows and straight sunlight.

Take regular mini-breaks from using your Desktop PC.

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27

Using the optical drive

ENGLISH
Inserting an optical disc
To insert an optical disc:
1.

While your system is on, press the eject button to open the tray.

2.

Place the disc on the optical drive with the label side outward if the desktop is positioned
vertically and the label side up if the desktop is positioned horizontally.

3.

Push the tray gently to close it.

4.

Select a program from the AutoPlay window to access your files.

If AutoPlay is NOT enabled in your computer, to access the data on an optical disc:
On Windows 7, click the Start > Computer, and double-click the CD/DVD drive icon.
O
 n Windows 8.1, hover your mouse pointer over the lower left corner of Windows
desktop then right-click on the Start screens thumbnail. From the popup menu, click File
Explorer, and then double-click the CD/DVD drive icon.

Removing an optical disc

To remove an optical disc:
1.

While the system is on, do either of the following to eject the tray:

Press the eject button below the drive bay cover.

Right-click the CD/DVD drive icon on the Computer screen, and click Eject.
To open the Computer screen on Windows 8.1, hover your mouse pointer over the lower left
corner of Windows desktop then right-click on the Start screens thumbnail. From the popup
menu, click File Explorer to open the Computer screen.

2.

28

Remove the disc from the disc tray.

Chapter 3: Using your computer

Chapter 4
ENGLISH

Connecting to the Internet

Wired connection
Use an RJ-45 cable to connect your computer to a DSL/cable modem or a local area network (LAN).

Connecting via a DSL/cable modem

To connect via a DSL/cable modem:
1.

Set up your DSL/cable modem.

Refer to the documentation that came with your DSL/cable modem.

2.

Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your
computer and the other end to a DSL/cable modem.

Modem

RJ-45 cable

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ENGLISH

3.

Turn on the DSL/cable modem and your computer.

4.

Configure the necessary Internet connection settings.

Contact your network administrator for details or assistance in setting up your Internet
connection.
For details, refer to the section Configuring the Internet connection settings in the Windows 7
/ Windows 8.1 User Manual, which can be found in this manual.

Connecting via a local area network (LAN)

To connect via a LAN:
1.

Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your
computer and the other end to your LAN.

RJ-45 cable

2.

Turn on your computer.

3.

Configure the necessary Internet connection settings.

LAN

Contact your network administrator for details or assistance in setting up your Internet
connection.
For details, refer to the section Configuring the Internet connection settings in the Windows
7 / Windows 8.1 User Manual, which can be found in this manual.

30

Chapter 4: Connecting to the Internet

Wi-Fi connection (on selected models only)

Connect your computer to the Internet through a wireless connection.

ENGLISH

To establish a wireless connection, you need to connect to a wireless access point (AP).

Wireless AP

Modem

For details, refer to the section Configuring the Internet connection settings in the Windows 7 /
Windows 8.1 User Manual, which can be found in this manual.

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ENGLISH
32

Chapter 4: Connecting to the Internet

Chapter 5
ENGLISH

Troubleshooting
Troubleshooting
This chapter presents some problems you might encounter and the possible solutions.

My computer cannot be powered on and the power LED on the front panel
does not light up.

Check if your computer is properly connected.

Check if the wall outlet is functioning.

Check if the Power Supply Unit is switched on. Refer to the section Turning your
computer ON in Chapter 1.

My computer hangs.

Do the following to close the programs that are not responding:

1. Simultaneously press <Alt> + <Ctrl> + <Delete> keys on the keyboard, then

click Task Manager.

2.

Do the following based on the operating system:

On Windows 7:

a) Click Applications tab.

b) Select the program that is not responding, then click End Task.

On Windows 8.1:

Under Task Manager in the Processes tab, select the program that is not
responding, then click End Task.

If the keyboard is not responding, press and hold the Power button on the top of
your chassis until the computer shuts down. Then press the Power button to turn it
on.

I cannot connect to a wireless network using the ASUS WLAN Card (on
selected models only)?

Ensure that you enter the correct network security key for the wireless network you
want to connect to.

Connect the external antennas (optional) to the antenna connectors on the ASUS
WLAN Card and place the antennas on the top of your computer chassis for the
best wireless performance.

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33

The arrow keys on the number key pad are not working.

ENGLISH

34

Check if the Number Lock LED is off. When the Number Lock LED is on, the keys on
the number key pad are used to input numbers only. Press the Number Lock key to
turn the LED off if you want to use the arrow keys on the number key pad.

No display on the monitor.

Check if the monitor is powered on.

Ensure that your monitor is properly connected to the video output port on your
computer.

If your computer comes with a discrete graphics card, ensure that you connect your
monitor to a video output port on the discrete graphics card.

Check if any of the pins on the monitor video connector is bent. If you discover bent
pins, replace the monitor video connector cable.

Check if your monitor is plugged to a power source properly.

Refer to the documentation that came with your monitor for more troubleshooting
information.

When using multiple monitors, only one monitor has display.

Ensure that the both monitors are powered on.

During POST, only the monitor connected to the VGA port has display. The dual
display function works only under Windows.

When a graphics card is installed on your computer, ensure that you connect the
monitors to the output port on the graphics card.

Check if the multiple displays settings are correct.

My computer cannot detect my USB storage device.

The first time you connect your USB storage device to your computer, Windows
automatically installs a driver for it. Wait for a while and go to My Computer to
check if the USB storage device is detected.

Connect your USB storage device to another computer to test if the USB storage
device is broken or malfunctions.

Chapter 5: Troubleshooting

I want to restore or undo changes to my computers system settings

without affecting my personal files or data.

On Windows 7:

The Windows System Restore feature allows you to restore or undo changes to
your computers system settings without affecting your personal data such as
documents or photos. For more details, refer to the section Restoring your system
in Chapter 2.

On Windows 8.1:

You can use Windows 8.1 Refresh everything without affecting your files
recovery option to restore or undo changes to your computers system settings
without affecting your personal data such as documents or photos. To use this
recovery option, click Settings > PC Settings > Update and recovery > Recovery
from the Charms bar, select Refresh everything without affecting your files, and
click Get Started.

ENGLISH

The picture on the HDTV is distorted.

It is caused by the different resolutions of your monitor and your HDTV. Adjust the
screen resolution to fit your HDTV. To change the screen resolution:

On Windows 7:

1.

Do any of the following to open the Screen Resolution setting screen:

Click
> Control Panel > Appearance and Personalization > Display >
Change display settings.

Right click anywhere on your Windows desktop. When the pop-up menu
appears, click Personalize > Display > Change display settings.

2. Adjust the resolution. Refer to the documentation came with your HDTV for
the resolution.

3. Click Apply or OK. Then click Keep Changes on the confirmation message.
On Windows 8.1:

Do any of the following to open the Screen Resolution setting screen:

From the Start screen

a) Launch the All Apps screen and pin Control Panel on the Start screen.
For details, refer to Pinning an app on the Start screen from the section Working
with Windows apps.

b) From the Control Panel, click Adjust screen resolution under Appearance
and Personalization.
From the Desktop Mode screen

a) Launch the Desktop Mode from the Start screen.

b) Right click anywhere on your Desktop Mode screen. When the pop-up menu
appears, click Personalize > Display > Change display settings.

ASUS G20AJ

35

My speakers produce no sound.

ENGLISH

Ensure that you connect your speakers to the Line out port (lime) on the front panel
or the rear panel.

Check if your speak is connected to an electrical source and turned on.

Adjust your speakers volume.

Ensure that your computers system sounds are not Muted.

If it is muted, the volume icon is displayed as
. To enable the system

sounds, click
from the Windows notification area, then click
.

If it is not muted, click

The DVD drive cannot read a disc.

Check if the disc is placed with the label side facing up.

Check if the disc is centered in the tray, especially for the discs with
non-standard size or shape.

Check if the disc is scratched or damaged.

The DVD drive eject button is not responding.

> Computer.

1.

On Windows 7, click

On Windows 8.1, hover your mouse pointer over the lower left corner of Windows
desktop then right-click on the Start Screens thumbnail. From the popup menu,
click File Explorer to open the Computer screen.

2. Right-click

36

and drag the slider to adjust the volume.

Connect your speakers to another computer to test if the speakers arer working
properly.

, then click Eject from the menu.

Chapter 5: Troubleshooting

Problem

No power
(The power
indicator is off)

ASUS G20AJ

Possible Cause

Action

Incorrect power voltage

Set your computers power voltage

switch to your areas power
requirements.
Adjust the voltage settings. Ensure that
the power cord is unplugged from the
power outlet.

Your computer is not turned

on.

Press the power key on the front panel to

ensure that your computer is turned on.

Your computers power cord

is not properly connected.

Ensure that the power cord is properly

connected.
Use other compatible power cord.

PSU (Power supply unit)

problems

Contact the ASUS Service Center about

installing another PSU on your computer.

ENGLISH

Power

37

ENGLISH

Display
Problem

No display output
after turning the
computer on
(Black screen)

Possible Cause

Action

The signal cable is not

connected to the correct
VGA port on your computer.

Connect the signal cable to the correct

display port (onboard VGA or discrete
VGA port).
If you are using a discrete VGA card,
connect the signal cable to the discrete
VGA port.

Signal cable problems

Try connecting to another monitor.

Possible Cause

Action

The LAN cable is not

connected.

Connect the LAN cable to your

computer.

LAN cable problems

Ensure the LAN LED is on. If not, try

another LAN cable. If it still does not
work, contact the ASUS service center.

Your computer is not

properly connected to a
router or hub.

Ensure that your computer is properly

connected to a router or hub.

Network settings

Contact your Internet Service Provider

(ISP) for the correct LAN settings.

Problems caused by the antivirus software

Close the anti-virus software.

Driver problems

Reinstall the LAN driver

LAN
Problem

Cannot access the

Internet

38

Chapter 5: Troubleshooting

Problem

No Audio

Possible Cause

Action

Speaker or headphone is
connected to the wrong port.

Refer to your computers user manual

for the correct port.
Disconnect and reconnect the speaker
to your computer.

Speaker or headphone does

not work.

Try using another speaker or

headphone.

The front and back audio

ports do not work.

Try both the front and back audio ports.

If one port failed, check if the port is set
to multi-channel.

Driver problems

Reinstall the audio driver

ENGLISH

Audio

System
Problem

System speed is
too slow

The system often

hangs or freezes.

ASUS G20AJ

Possible Cause

Action

Too many programs are

running.

Close some of the programs.

Computer virus attack

Use an anti-virus software to scan for

viruses and repair your computer.
Reinstall the operating system.

Hard disk drive failure

Send the damaged hard disk drive to

ASUS Service Center for servicing.
Replace with a new hard disk drive.

Memory module problems

Replace with compatible memory

modules.
Remove the extra memory modules
that you have installed, then try again.
Contact the ASUS Service Center for
assistance.

There is not enough

air ventilation for your
computer.

Move your computer to an area with

better air flow.

Incompatible softwares are

installed.

Reinstall the OS and reinstall

compatible softwares.

39

CPU

ENGLISH

Problem

Too noisy right

after turning on the
computer.

Possible Cause

Action

Your computer is booting up.

It is normal. The fan runs on its full

speed when the computer is powering
on. The fan slows down after entering
the OS.

The BIOS settings have been

changed.

Restore the BIOS to its default settings.

Old BIOS version

Update the BIOS to the latest version.

Visit the ASUS Support site at http://
support.asus.com to download the
latest BIOS versions.

The CPU fan has been

replaced.

Ensure that you are using a compatible

or ASUS-recommended CPU fan.

There is not enough air

ventilation for the computer.

Ensure that your computer is working

in an area with good air flow.

The system temperature is

too high.

Update the BIOS.

If you know how to reinstall the
motherboard, try to clean the inner
space of the chassis.
Contact the ASUS Service Center for
assistance.

Computer is too
noisy when in use.

If the problem still persists, refer to your Desktop PCs warranty card and contact the ASUS Service
Center. Visit the ASUS Support site at http://support.asus.com for the service center information.

40

Chapter 5: Troubleshooting

ASUS Desktop PC
Windows 8.1
User Manual

Appendix
Windows 8.1 User Manual

E8607
First Edition
August 2013
Copyright ASUSTeK Computer Inc.
All Rights Reserved

ENGLISH

Starting for the first time

ENGLISH

When you start your computer for the first time, a series of screens appear to guide you in
configuring the basic settings of your Windows 8.1 operating system.
To start your Desktop PC for the first time:
1.

Press the power button on your Desktop PC. Wait for a few minutes until the setup screen
appears.

2.

From the setup screen, pick a language to use on your Desktop PC. As other settings appear,
select your country or region, app language, keyboard layout, and time zone then tap Next.

3.

Carefully read the License Terms, then tap I Accept.

4.

Follow the onscreen instructions to configure the following basic items:

5.

Personalize

Connect

Settings

Your account

After configuring the basic items, the Windows8.1 tutorial appears. Watch this to learn more
about Windows8.1 functionalities.

Windows 8.1 lock screen

The Windows8.1 lock screen may appear when your Desktop PC enters the Windows8.1 operating
system. To proceed, tap on the lock screen or press any key on your Desktop PC's keyboard.

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43

Using the Windows UI

ENGLISH

The Windows User Interface (UI) is the tile-based display used in Windows 8.1. It includes the
following features you can use while working on your Desktop PC.

Start screen
The Start screen appears after successfully signing in to your user account. It helps organize all the
programs and applications you need in just one place.
You can press the Windows key
live tiles

to launch the Start screen from any apps.

User account

Windows apps
These are apps pinned on the Start screen and displayed on tiled-format for easy access.
Some apps require signing in to your Microsoft account before they are fully launched.

44

Windows 8.1 User Manual

Hotspots

ENGLISH

Onscreen hotspots allow you to launch programs and access the settings of your Desktop PC. The
functions in these hotspots can be activated using your mouse.

Hotspots on a running app

Hotspots on the Start screen

Refer to the next page for the Hotspots functions.

ASUS Desktop PC

45

ENGLISH

Hotspot
upper left corner

Action
Hover your mouse pointer then click on the recent apps
thumbnail to go back to that app.
Move your mouse pointer down to display all the running
apps.

lower left corner

From a running app screen:

Hover your mouse pointer on the lower left corner then
tap

to go back to the Start screen.

NOTE: You can also press the Windows key

keyboard to go back to the Start screen.

on your

From the Start screen:

Hover your mouse pointer on the lower left corner then
tap

46

to go back to that app.

top

Hover your mouse pointer until it changes to a hand icon.

Drag then drop the app to a new location.
NOTE: This hotspot function only works on a running
app or when you want to use the Snap feature. For more
details, refer to Snap feature under Working with
Windows apps.

upper and lower right corner

Hover your mouse pointer to launch the Charms bar.

Windows 8.1 User Manual

Working with Windows apps

Use your Desktop PCs keyboard or mouse to launch and customize your apps.

Position your mouse pointer on an app then left-click once to launch it.

Press <Tab> twice then use the arrow keys to browse through the apps. Press <Enter> to
launch your selected app.

ENGLISH

Launching apps

Customizing apps
You can move, resize, or unpin apps from the Start screen using the following steps.

To move an app, drag and drop the app to a new location.

Resizing apps
Right-click the app to activate its settings bar, then tap

and select an app tile size.

Unpinning apps
To unpin an app from the Start screen, right-click on the app to activate its settings bar then click
Unpin from Start.

Closing apps

Move your mouse pointer on the top side of the launched app then wait for the pointer to
change to a hand icon.

Drag then drop the app to the bottom of the screen to close it.

From the running apps screen, press <Alt> + <F4>.

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47

Accessing the All Apps screen

ENGLISH

From the All Apps screen, you can configure an apps settings or pin an app to the Start screen or to
the Desktop mode taskbar.

Launching the All Apps screen

On the Start screen, click

From the Start screen, press <Tab>, then press <Enter> on your keyboard.

Pinning an app on the Start screen

48

1.

Launch the All Apps screen.

2.

From the All Apps screen, right-click an app to display its settings bar.

3.

From the settings bar, click Pin to Start.

Windows 8.1 User Manual

Charms bar

ENGLISH

The Charms bar is a toolbar that can be triggered on the right side of your screen. It consists of
several tools that allow you to share applications and provide quick access for customizing the
settings of your Desktop PC.

Charms bar

Launching the Charms bar

When called out, the Charms bar initially appears as a set of white icons. The image above shows
how the Charms bar looks like once activated.

Use your Desktop PCs mouse or keyboard to launch the Charms bar.

Move your mouse pointer on the upper or lower right corner of the screen.

Press

ASUS Desktop PC

+ <C>.

49

ENGLISH

Inside the Charms bar

Search
This charm allows you to look for files, applications, or programs in your
Desktop PC.
Share
This charm allows you to share applications via social networking sites or
email.
Start
This charm reverts the display back to the Start screen. From the Start screen,
you can also use this to revert back to a recently opened app.
Devices
This charm allows you to access and share files with the devices attached to
your Desktop PC such as an external display or printer.
Settings
This charm allows you to access the PC settings of your Desktop PC.

50

Windows 8.1 User Manual

Snap feature

ENGLISH

The Snap feature displays two apps side-by-side, allowing you to work or switch between apps.
Ensure that your Desktop PCs screen resolution is set to 1366 x 768 pixels or higher before using
the Snap feature.

Snap bar

Using Snap
To use Snap:
1.

Use your Desktop PCs mouse or keyboard to activate Snap onscreen.

Using your mouse

a) Click on an app to launch it.

b) Hover the mouse pointer on the top side of your screen.
c) Once the pointer changes to a hand icon, drag and drop the app to the right or left side
of the display panel.
Using your keyboard

Launch an app then press

+ < . > + left or right key to place the first app on the left
or right side of the display panel.

ASUS Desktop PC

51

Other keyboard shortcuts

ENGLISH

Using your keyboard, you can also use the following shortcuts to help you launch applications and
navigate Windows 8.1.
Switches between the Start screen and the last running app.

+ <D>
+ <E>

+ <F>
+ <H>
+ <I>
+ <K>
+ <L>
+ <M>
+ <P>
+ <Q>

+ <R>
+ <U>
+ <W>
+ <X>

52

Launches the desktop.

Launches the Computer window on the desktop.

Opens the File search pane.

Opens the Share pane.
Opens the Settings pane.
Opens the Devices pane.
Activates the Lock screen.
Minimizes all currently active screens.
Opens the Second screen pane.
Opens the Everywhere search pane.

Opens the Run window.

Opens Ease of Access Center.
Opens the Settings search pane.
Opens a menu box of Windows tools

Windows 8.1 User Manual

+ <->
+ <Enter>

Launches the magnifier and zooms in your screen.

ENGLISH

+ <+>

Zooms out your screen.

Opens the Narrator Settings.

Turning your Desktop PC OFF

To turn your Desktop PC OFF:
Do any of the following to shut down your Desktop PC:
From the Charms bar, click Settings > Power > Shut down to do a normal shutdown.

From the login screen, click Power > Shutdown.

If your Desktop PC is unresponsive, press and hold the power button for at least four (4)
seconds until your Desktop PC turns off.

Putting your Desktop PC to sleep

To put your Desktop PC on Sleep mode, press the Power button once.

ASUS Desktop PC

53

Entering the BIOS Setup

ENGLISH

BIOS (Basic Input and Output System) stores system hardware settings that are needed for system
startup in the Desktop PC.
In normal circumstances, the default BIOS settings apply to most conditions to ensure optimal
performance. Do not change the default BIOS settings except in the following circumstances:

An error message appears on the screen during the system bootup and requests you to run
the BIOS Setup.

You have installed a new system component that requires further BIOS settings or update.
Inappropriate BIOS settings may result to instability or boot failure. We strongly recommend that
you change the BIOS settings only with the help of a trained service personnel.

Quickly enter the BIOS

Windows 8.1 boot time is quite fast, so we developed the following ways for you to quickly access
the BIOS:
Press the power button for at least four seconds to shut down your Desktop PC, then press the
power button again to turn your Desktop PC back on, and press <Del> during POST.

When your Desktop PC is off, disconnect the power cord from your Desktop PCs power
connector. Reconnect the power cord and press the power button to turn on your Desktop PC.
Press <Del> during POST.
POST (Power-On Self Test) is a series of software controlled diagnostic tests that run when you
turn on your Desktop PC.

54

Windows 8.1 User Manual

Recovering your system

Resetting your PC

ENGLISH

The Reset your PC option restores your PC to its factory default settings.
Back up all your data before using this option.

To reset your PC:

1.

Press <F9> during bootup.

2.

From the screen, click Troubleshoot.

3.

Select Reset your PC.

4.

Click Next.

5.

Select Only the drive where the Windows is installed.

6.

Select Just remove my files.

7.

Click Reset.

Recovering from a system image file

You can create a USB recovery drive and use this to recover your PCs settings.

Creating a USB recovery drive

The USB storage device must have at least 16 GB available space.

All files on your USB storage device will be permanently deleted during the process. Before you
proceed, ensure that you back up all your important data.

To create a USB recovery drive:

1.

Launch the Control Panel from the All Apps screen.

For details, refer to Launching the All Apps screen under Working with Windows apps.

2.

From the Control Panels System and Security, click Find and fix problems.

ASUS Desktop PC

55

ENGLISH
56

3.

Click Recovery > Create a recovery

drive.

4.

Click Copy the recovery partition

from the PC to the recovery drive and
then click Next.

5.

Select the USB storage device where

you want to copy the recovery files.

6.

Click Next.

7.

Click Create. Wait for a while for the

process to complete.

8.

When the process is completed, click

Finish.

Windows 8.1 User Manual

Removing everything and reinstalling Windows

ENGLISH

Restoring your PC to its original factory settings can be done using the Remove everything and
reinstall options in PC Settings. Refer to the steps below to use this option.
Back up all your data before using this option.

This process may take a while to complete.

1.

Launch the Charm bar.

2.

Click Settings > PC Settings > Update and recovery > Recovery.

3.

Scroll down to view the Remove everything and reinstall Windows option. Under this option,
click Get Started.

4.

Follow the onscreen instructions to complete the reinstallation and reset process.

ASUS Desktop PC

57

ASUS contact information

ASUS contact information

ENGLISH

ASUSTeK COMPUTER INC.

Address
Telephone


Fax


E-mail
Web site

15 Li-Te Road, Peitou, Taipei, Taiwan 11259

+886-2-2894-3447
+886-2-2890-7798
[email protected]
www.asus.com.tw

Technical Support
Telephone


Online support

+86-21-38429911
support.asus.com

ASUS COMPUTER INTERNATIONAL (America)

Address
Telephone


Fax


Web site

800 Corporate Way, Fremont, CA 94539, USA

+1-510-739-3777
+1-510-608-4555
usa.asus.com

Technical Support
Telephone


Support fax


Online support

+1-812-282-2787
+1-812-284-0883
support.asus.com

ASUS COMPUTER GmbH (Germany and Austria)

Address
Fax


Web site
Online contact

Harkort Str. 21-23, D-40880 Ratingen, Germany

+49-2102-959931
asus.com/de
eu-rma.asus.com/sales

Technical Support
Telephone (Component)



+49-2102-5789555
Telephone Germany (System/Notebook/Eee/LCD)
+49-2102-5789557
Telephone Austria (System/Notebook/Eee/LCD)
+43-820-240513
Support Fax



+49-2102-959911
Online support support.asus.com

58

Windows 8.1 User Manual