SMETA Audit Criteria Guide
SMETA Audit Criteria Guide
SMETA Audit Criteria Guide
6.4 The total hours worked in any 7 day period shall not
exceed 60 hours, except where covered by clause 6.5. below.
EVIDENCE TO BE EXAMINED
- Assigned HR manager
- Monitoring of Worker Turn-Over Rates, Absenteeism, Number of
Grievances
- Monitoring of LOR related to Labor
- Responsible for management of LOR on Labor
- Records of government labor inspections
- Certification to ISO 9001, ISO 14001 or OHSAS 18001
EVIDENCE TO BE EXAMINED
- Hiring and Recruitment Procedure
- Procedure for Termination of Employment
- Management of Loan or Fund
- Policy on Prison Labor
- Policy on Deposits Paid by Workers
- No workers' original paper shall be withheld (e.g. passport, IDs)
EVIDENCE TO BE EXAMINED
- Facilitation of workers' union, if there's any
- Awareness to law on freedom of association
- Outcomes of the meeting with workers' union
- Fair representation of workers
- Communication method between managers and workers
EVIDENCE TO BE EXAMINED
- Procedure on monitoring and communicating the applicable LOR
- Safety inspection records (internal and external)
- Certified OHS management system (i.e. certificate by a CB)
- Appointed Management Representative
- Procedure for Risk Identification and Assessment
- Procedure for Incident Investigation and Reporting including records
- Accident reduction target
- Fire Safety Inspection Certificate
- Building safety inspection certificates
EVIDENCE TO BE EXAMINED
- Organization is up to date with relevant law e.g.:
- Criteria on posting of hiring ads
- Minimum age of working
- Document to verify age
- Controls for detecting fraudelent documents
- Delegation of authority if responsible person is not available
EVIDENCE TO BE EXAMINED
- Method for calculating wages
- Conformance with the minimum legal wages and overtime premiums
- Deduction must be legal
- Which department currently manages wages.
EVIDENCE TO BE EXAMINED
- Recording or timekeeping system to measure hours worked
- Awareness to laws concerning hours of work both standard and overtime
limits
- Controls to ensure workers do not exceed the allowed maximum
- System in place to ensure that workers can refuse to do overtime
- Premium paid for workers
- Policy on working hours
- Availability of employee contracts and handbook
- Shift patterns
- Collective agreements
- Procedure to keep up to date with changes on local LORs
- Communication of applicable LORs to employees and subcon
- Risk assessment for jobs rendered beyond 60 hours
EVIDENCE TO BE EXAMINED
- Method on job postings
- No discrimination in any procedure or policies
- Equal chance of training and promotion
- Gender and ethnic balance on all levels of employees
- Policy and procedure on discrimination
- Relevant training provided
EVIDENCE TO BE EXAMINED
- Contract procedure
- Awareness on conttractual rights and obligations
- Understanding on the terms and conditions of working of agency workers
- Contract procedure
- Awareness on conttractual rights and obligations
- Understanding on the terms and conditions of working of agency workers
EVIDENCE TO BE EXAMINED
- Auditors will check whether the organization's customer has policies on
Sub-Contracting, Homeworking & External Processing
- Controls on any external working and the external conditions
EVIDENCE TO BE EXAMINED
- Policies on harsh or inhumane treatment
- Documented and understood disciplinary procedures
- Responsible for carrying out disciplinary measures
- Records of disciplinary measures taken
- Procedure for grievance must include provision for non-retaliation and
anonymous reporting of harsh treatment including records
- Responsible for overseeing grievance process (internally & externally)
- Relevant training provided
EVIDENCE TO BE EXAMINED
- Site is updated re: governing laws
- Controls to check labor conditions of agency workers
EVIDENCE TO BE EXAMINED
EVIDENCE TO BE EXAMINED
- Site records of its uses and discharge of natural resources such as water,
energy, waste, emissions
- Records of review and program for reduction of impact
- Awareness of the workforce on how they can contribute to reduction in
environmental impacts
- Appointed person who manages the sites environmental performance
- Any recognised environmental management system such as ISO 14001
- Any other sustainability measures/environmental certificates available at
the site such as Forest Stewardship Council (FSC), Chain of Custody (COC)
and Marine Stewardship Council (MSC)
- Envirommental Policy
EVIDENCE TO BE EXAMINED
- Policies and procedures on Business Ethics
- Relevant training
- Awareness on any financial inducements for e.g. order placement
- Avoidance of any financial inducements
MEASUREMENT CRITERIA
- Social Compliance/Ethical Trade Policy to meet Code and International Labor
Standards
- Documented procedures to meet International Labor Standards
- Procedure or policy for freedom of association, discrimination, & human rights
standards
- Policy on workers' age, wages, hours of work,
- SHE policy
- Procedure for LOR monitoring concerning workplace requirements, labor and
environment
- Appointed Management Representative
- Procedure for Internal Audit
- Procedure to assess awareness to client-specific requirements concerning labor,
quality, SHE
- Communication methods concerning labor laws to employees and subcontractors
- Applicable land rights, titles, permits, licenses, certificates, LTFRB certificates
MEASUREMENT CRITERIA
Contract:
- Contract of Employment detailing their rights and obligations as well as
notice and grievance procedures
- Contract language is understood by workers
- Contract copy is provided to workers
- Workers can leave employment after reasonable notice
- Workers have the right to receive their final salary payment
- Contract shall not restrict workers from leaving their employment
- Security guards job should not restrict workers' movement
- Workers are free to leave at the end of their shift, should not be delayed (e.g.
secutiry checks)
- Workers can refuse overtime.
Personnel files:
- Original copies of Passports are kept by the workers, photocopies only by the
employer
- If legally required to keep the original copies, written consent should be obtained
from the workers
- Loans to workers must have signed agreement with provisions on repayment, terms
and conditions
- Procedure should be in place such that loans will not prevent workers from leaving
employment
Wage deductions:
- There must be a written agreement to wage deduction, signed by the worker
- Deductions are reasonable andshall meet the law
- Deductions must not reduce wages to below minimum legal wage
- Deductions should not be meted for disciplinary reasons
- Voluntary deductions must meet the law and the code
- Deposits must not be taken for workplace essentials such as PPE
- Deposits must not be compulsory condition of gaining employment.
- Withhold deposits must be returned to the worker
- Deductions must not be taken when commencing, during, or as a condition of
employment.
Personnel files:
- Original copies of Passports are kept by the workers, photocopies only by the
employer
- If legally required to keep the original copies, written consent should be obtained
from the workers
- Loans to workers must have signed agreement with provisions on repayment, terms
and conditions
- Procedure should be in place such that loans will not prevent workers from leaving
employment
Wage deductions:
- There must be a written agreement to wage deduction, signed by the worker
- Deductions are reasonable andshall meet the law
- Deductions must not reduce wages to below minimum legal wage
- Deductions should not be meted for disciplinary reasons
- Voluntary deductions must meet the law and the code
- Deposits must not be taken for workplace essentials such as PPE
- Deposits must not be compulsory condition of gaining employment.
- Withhold deposits must be returned to the worker
- Deductions must not be taken when commencing, during, or as a condition of
employment.
MEASUREMENT CRITERIA
- Policy on freedom of association
- No restriction on establishing workers' representation or unions
- Freely elected union officials
- Workers are aware of their representatives
- Workers' representatives are independent from the management
- The meeting minutes of both worker meetings and their meetings with management
are published with agreed actions and responsibilities
- Evidence of responding to concerns and proposals raised in the
meetings
- Percent of workers covered by collective bargaining agreement
- Arrangements are made for workers who do not wish to join the union e.g.
other workers groups, suggestion box, worker survey, confidential hot line
- Organization must not sack workers attempting to form a union
- Discrimination is not allowed.
MEASUREMENT CRITERIA
- Safety, Health & Environment Policy
- Risk identification an assessment records on all activities, areas
- PPE management
- Controls on canteen or pantry
- Fire safety management
- Hazardous chemicals and wastes management
- Building permits, CSHP, Occupancy Permit, Fire Safety Inspection Cert
- Machine, equipment and trucks inspection records
- Drills (e.g. fire, first aid, spill, eartquake, etc.)
- Discharge permit
- Hazardous waste manifest
- Emission tests records
- DDC, orientation on SHE related programs
- Incident monitoring records
- First aiders training and certification
- Hazardous wastes management
- Blood policy
- Electrical safety certifications and inspections
- Water potability tests results
- Site insurance for workplace and worker
MEASUREMENT CRITERIA
- Policy on child labor and procedure to ensure children are not employed
- Policy on child labor is communicated and displayed
- Personnel files contain copies of proof of age
- No worker is less than 15 years old (RA 7658)
- All young workers (15 to 18) meet all local legal requirements (consent of
parent/guardian, contract with specified limitations, annual medical exams)
- List of young workers and their roles
- System to check age of subcontractors
- Young workers are not involved in working with hazardous chemicals or heavy
machinery
MEASUREMENT CRITERIA
- Wages whether hourly, weekly or monthly must be at least the legal minimum wage,
excluding overtime
- Trainees or apprentices are paid correctly in accordance to legal reqt.
- Working overtime and on holidays are paid at the legally required rate
- Local laws that allow payment of overtime below 125% will be recorded in the SMETA
Audit Report
- Conditions for workers with wages higher than the minimum but paid with the same
rate for overtime as in their hourly rate will be reported
- OT rate below 125% is NC even locally legal as per SEDEX Associate Auditor Group
- Legally required allowances and benefits are provided to workers e.g. social
insurance.
- Legally allowed deductions are correctly calculated such as social security payments
and promptly paid to the appropriate agency
- Wages withheld as deposit, deducted as a punishment must be legal
- Workers are given understandable information about their employment and their
wages before employment
- Workers are paid regularly and in lile with the law
- Legally allowed deductions (e.g. housing) that reduce wages below minimum will be
- OT rate below 125% is NC even locally legal as per SEDEX Associate Auditor Group
- Legally required allowances and benefits are provided to workers e.g. social
insurance.
- Legally allowed deductions are correctly calculated such as social security payments
and promptly paid to the appropriate agency
- Wages withheld as deposit, deducted as a punishment must be legal
- Workers are given understandable information about their employment and their
wages before employment
- Workers are paid regularly and in lile with the law
- Legally allowed deductions (e.g. housing) that reduce wages below minimum will be
recorded
- Deductions must be lawful and there is correct loan accounting
- Contracts are signed by the workers, copy must be furnished to the worker,
- Contracts must include job description, terms and conditions, length of contract, any
probationary period, leave, notice period, pay, hours, discipline and grievance
procedures.
- Contracts meet the local laws
- Payslips must indicate normal and overtime payments, any deductions/withholdings
e.g. tax, social insurance, rent, transport etc.
- Payslips must be understandable to workers
- Legally allowed deductions have signed agreements from the workers
- Personnel files must include disciplinary records
- Agency agreements state individual responsibilities
- Agency has contract with the individual worker
- Rates paid to agencies are in line with the law
MEASUREMENT CRITERIA
- Policies and procedures which cover:
a. Terms of employment, standard work hours and days, rest days/leave entitlement.
b. Overtime requirements and pay.
c. Discipline and grievance procedures for lateness and other hours issues.
d. Where deductions are made for lateness what is the amount.
e. Special terms and conditions for young workers (under 18 years)/pregnant
women/nursing mothers.
f. Re-work procedures.
g. Shift schedules.
h. New recruits and training hours.
i. Method of recording hours worked.
- Workers standard work hours must not exceed 48 hours per week.
- Rest day and holiday entitlement.
- OT premiums which do not meet the law is considered NC
- 10% minimum sampling plan for reviewing hours and wages of employees must be
used by the SMETA auditors
- Hours work beyond 60 per week must be allowed by law, allowed by collective
agreement, with safeguards to protect health and safety, with valid exceptional
circumstances as reason
- Provide reason why working beyond 60 hours per week is necessary than employing
more workers
- Review of records of hours and wages require full 12 months of data
- Breaks, holidays and rest days must be in line with the law
- Record of the lowest and highest number of hours worked will be obtained
- Voluntary OT is encouraged
- Auditors will examine operation issues attributed to excessive working hours
circumstances as reason
- Provide reason why working beyond 60 hours per week is necessary than employing
more workers
- Review of records of hours and wages require full 12 months of data
- Breaks, holidays and rest days must be in line with the law
- Record of the lowest and highest number of hours worked will be obtained
- Voluntary OT is encouraged
- Auditors will examine operation issues attributed to excessive working hours
MEASUREMENT CRITERIA
- Policies and procedure in place to ensure workers are treated equally in all matters of
employment (e.g. recruitment, compensation, training, promotion, retirement)
- Language on job postings
- Policy on health checks prior to employment (e.g. pregnancy and HIV) to ensure they
don't discriminate
- Contracts must be free from discrimination (e.g. not to have children for a period)
- Auditors will check termination policies and procedures (e.g. worker's reason for
leaving, exit interviews, disciplinary and notice letters)
- Payroll records must ensure fair payments, benefits are given, no unlawful
discrimination
- Procedure on how workers can repport discrimination (e.g. suggestion box,
anonymous phone line, protection of identity)
- Prevention of repercussions against reporters (e.g. written non-retaliation
commitment)
- Auditor will check breakdown of workers by ethnic, gender and position
- All benefits are applied equally to all groups
- Workers have rights to observe religious practices (e.g. prayers, holidays)
MEASUREMENT CRITERIA
- Proportion of workers that are permanent, part time, fixed term contract, temporary
- Social security benefits are provided to all types of workers
- Auditors will check whether workers being employed on a semi-permanent basis to
avoid legal obligations/benefits
- Ensure OT hours are being paid in busy periods
- Agency workers are paid for downtime
- Pay and conditions of agency workers meets legal req'ts
- Contract of workers meet legal req'ts
- Proportion of workers that are permanent, part time, fixed term contract, temporary
- Social security benefits are provided to all types of workers
- Auditors will check whether workers being employed on a semi-permanent basis to
avoid legal obligations/benefits
- Ensure OT hours are being paid in busy periods
- Agency workers are paid for downtime
- Pay and conditions of agency workers meets legal req'ts
- Contract of workers meet legal req'ts
MEASUREMENT CRITERIA
- Auditor will check knowledge and agreement of the client if SC, H & EP are being
employed
- System to monitor SC, H & EP
- Controls to ensure that workers in SC, H & EP are in good condition
- Evidence of communication of the code of conduct
- Auditors will obtain company profile, location and number of SC, H & EP
MEASUREMENT CRITERIA
Auditors will check on:
- policies and procedures on disciplinary actions, prevention of harassment, security,
grievance and appeal
- communication and understanding of the policies and procedures at all levels of the
organization
- records of disciplinary and grievance activity and reports on actions/outcomes
- contracts of security guards as well as their job description to ascertain if any
likelihood of harassment or extreme discipline (security should be used to keep the
site safe
- awareness on the policies and procedures by union reps
- record if any deductions from wages were made for disciplinary reasons which does
not take workers pay below the minimum
MEASUREMENT CRITERIA
Auditors will check on:
- identification documents of workers to ensure the are entitled to work in the
particular country
- familiarity of the organization with immigration rules and regulations
- whether agencies are compliant with the local LOR
- whether agencies are audited or visited by the organization to ensure control
- contract with agencies
- knowledge of the organization of any fees paid by workers to agencies to secure job
- evidence that workers are paid by the agencies
MEASUREMENT CRITERIA
MEASUREMENT CRITERIA
Auditor will check on:
- the completed SAQ on Environment
- awareness applicable environmental LORs
- awareness on any clients environmental requirements and performance targets
- communication of the environmental policy
- procedures for implementing an EMS
- any internationally recognised certifications present e.g. ISO 14001
- relevant permits in place for all aspects of its environmental impacts
- inspections of government and actions taken
- awareness to applicable LOR of the person responsible for EMS
- awareness of the site on its main environmental impacts and is measuring these
- records of consumption of environmental resources on a continuous basis (possible
list includes energy use, water use and disposal, waste and emissions to air)
- list of chemicals used and the applicable LOR
MEASUREMENT CRITERIA
Auditor will check on:
- completed the SAQ in Business Ethics
- awareness to any local and national regulations covering Business Ethics and is
meeting those requirements
- relevant licenses and permits in place for correct and legal practice of its business
operations
- awareness to clients Business Ethics standards or codes and is measuring its
performance against those, an example would be codes on corporate giving
- understanding of the auditor/Audit Companys policy on Business Ethics ("no bribery
during audits and the "zero tolerance" policy of both the auditor and the site to the
giving or accepting of any bribe, either in remuneration or in kind
- clearly communicated policy, covering Business Ethics
- procedures for implementation and management of Business Ethics performance
- whether policy has specific reference to such topics as e.g. bribery issues (excessive
gifts and entertainment), conflict of interest, charitable donations, facilitation
payments, political contributions
- any internationally recognised certifications present
- communication of policies on Business Ethics issues, especially to those workers in
high risk departments, such as purchasing or logistics
- designated person with responsibility for management of Business
Ethics issues
- communication/training on how to deal with any Business Ethics issues
- any fines/prosecutions for non-compliance to business ethics regulations