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    DEFINITIONSTourist Guide Ethics

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    Preotescu Iulia
    A tourist guide is a person who guides visitors in their language and interprets the cultural and natural heritage of an area, possessing area-specific qualifications. A tour manager ensures an itinerary is carried out as described but may not be trained as a guide. The code of ethics for tourist guides includes promoting their country positively, protecting sites and wildlife, providing the best service, and being sensitive without sharing personal views. Guides must project a good image, be helpful and trustworthy, give correct information to create a positive impression through word-of-mouth, and respect local customs, traditions, and the environment.

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    DEFINITIONSTourist Guide Ethics

    Uploaded by

    Preotescu Iulia
    17 views3 pages
    A tourist guide is a person who guides visitors in their language and interprets the cultural and natural heritage of an area, possessing area-specific qualifications. A tour manager ensures an itinerary is carried out as described but may not be trained as a guide. The code of ethics for tourist guides includes promoting their country positively, protecting sites and wildlife, providing the best service, and being sensitive without sharing personal views. Guides must project a good image, be helpful and trustworthy, give correct information to create a positive impression through word-of-mouth, and respect local customs, traditions, and the environment.

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    Tourist Guide Ethics

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    A tourist guide is a person who guides visitors in their language and interprets the cultural and natural heritage of an area, possessing area-specific qualifications. A tour manager ensures an itinerary is carried out as described but may not be trained as a guide. The code of ethics for tourist guides includes promoting their country positively, protecting sites and wildlife, providing the best service, and being sensitive without sharing personal views. Guides must project a good image, be helpful and trustworthy, give correct information to create a positive impression through word-of-mouth, and respect local customs, traditions, and the environment.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    17 views3 pages

    DEFINITIONSTourist Guide Ethics

    Uploaded by

    Preotescu Iulia
    A tourist guide is a person who guides visitors in their language and interprets the cultural and natural heritage of an area, possessing area-specific qualifications. A tour manager ensures an itinerary is carried out as described but may not be trained as a guide. The code of ethics for tourist guides includes promoting their country positively, protecting sites and wildlife, providing the best service, and being sensitive without sharing personal views. Guides must project a good image, be helpful and trustworthy, give correct information to create a positive impression through word-of-mouth, and respect local customs, traditions, and the environment.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 3

    Please, answers the questions:

    What is a tourist guide? Tour Manager?


    Talk on the Code of Ethics of a Tour Guide.
    DEFINITIONS
    What is a tourist guide?
    Tourist guide:
    A person who guides visitors
    in the language of their choice
    and interprets the cultural and natural heritage of an area,
    which person normally possesses an area-specific qualifications
    usually issued and/or recognized by the appropriate authority
    It is distinct from a tour manager defined by CEN as follows:
    Tour manager
    a person who manages an itinerary on behalf of the tour operator
    ensuring the programme is carried out as described in the tour
    operators literature and sold to the traveler/consumer and who gives
    local practical information.
    Note: tour manager may or may not be a tour guide as well. They are
    not trained or licensed to work in the specific areas unless they have
    the proper requirements or legal right depending on the region.
    CODE OF ETHICS
    TOURIST GUIDES shall follow the code of ethics in order to:
    1. Promote their country and give their country credit by presenting it
    decently.
    2. Protect natural and cultural sites, respect private property, and
    wildlife while showing them to the visitor(s).
    3. Provide the visitor(s) with required service observing the rules and
    regulations practiced in their country and at all sites.
    4. Provide visitor(s) with the best service possible at hand according
    to their requirements.

    5. Aid the visitor(s) purchase souvenirs at a decent store and does not
    encourage the patronage of the stores nor abuse their trust.
    6. Cooperate with other groups and maintains ethical and professional
    manner at all times so that all the visitors feel comfortable and take
    pleasure of their visit. Plus, they inform the Travel agency of any minor
    or major changes required by the visitor(s).
    7. Create a true image of their country by giving their visitor(s) sound
    information, assertively (strongly) presenting their culture and its
    varieties,
    helping the visitor(s) interpret the surroundings,
    feeding them with local cuisine and the like. Moreover, they keep track
    of the latest news on the exhibits, openings and the like to offer.
    8. Care about the visitor(s) time. As a result, they know the routes,
    help the drivers,
    review the itinerary and day plans and anticipate unexpected
    obstacles.
    9. Be sensitive to the interests and values of the visitor(s). They do not
    share personal views on controversial issues such as politics or
    religion.

    Code of ethics for Regional Level Tourist Guides


    The Tourist Guide shall always be aware of projecting a good
    and positive image of the country .
    The Tourist Guide shall consider himself / herself a friend of
    the tourists, be courteous and helpful and never betray the trust
    placed in them by the tourists and carry out his ethical and moral
    responsibilities with dignity.
    The Tourist Guide would, therefore, bear in mind that word of
    mouth publicity and comments have a tremendous impact on the
    creation of an image for the country . This is several times more
    valuable than the most expensive advertisement that can be put
    out.
    The Tourist Guide would always be courteous, efficient, tactful,
    kind, understanding and project the warm and hospitable nature.
    The Tourist Guide would ensure to give correct and all possible
    information of
    the latest developments in the country and keep himself / herself
    up to date.

    He / she would understand and convey the positive aspects of his


    culture and tradition, and be well versed with matters relating to
    local customs, habits and traditions to ensure that both the
    tourists and the local people respect each other.
    The Tourist Guide would always be punctual, well groomed,
    presentably dressed, well mannered, sober and cultured . His / her
    dedication and conduct should ensure that the image of the
    profession or that of the country is never tarnished.(damaged)
    The Tourist Guide shall at all times be reliable with the
    entrusted duties and be of exemplary conduct, not only, in
    dealing with tourists but, with others such as the Government
    Officers and members of the public.
    The Tourist Guide shall refrain from unethical or discriminatory
    conduct and deal with propriety and impeccable honesty. He / she
    would not enter into shady deals for monetary and other gains nor
    would he / she intentionally, mislead the tourists.
    The Tourist Guide shall refrain himself / herself from all
    possible arguments and remember that the customer is always
    right.
    The Tourist Guide shall uphold his / her status and reputation
    with a view to encourage closer co - operation, understanding
    and collaboration with his / her counterparts through out the
    country
    The Tourist Guide would respect and safeguard the heritage,
    monuments and ecology of his/her country .

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