Scribd Logo
Upload

Welcome to Scribd!

  • 67 views

    Human Factors in Engineering Assignment # 1: Nouman Nadeem Hashmi Reg # 110101019 Aero-10

    Uploaded by

    Nouman Nadeem
    The document discusses human factors that contribute to communication failures in the aviation industry. It states that while equipment failures only cause 3-5% of airline accidents, nearly three-quarters of accidents attributed to human error are due to poor communication. It identifies some key factors that affect communication, including cultural dynamics, differences in learning, environmental conditions like noise and stress, disabilities, individual perceptions, and lack of feedback. It provides recommendations to improve communication, such as read-back procedures, use of checklists, requiring captains to be receptive to challenges, specialized communication training, and stress management training as part of crew resource management.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Human Factors in Engineering Assignment # 1: Nouman Nadeem Hashmi Reg # 110101019 Aero-10

    Uploaded by

    Nouman Nadeem
    67 views3 pages
    The document discusses human factors that contribute to communication failures in the aviation industry. It states that while equipment failures only cause 3-5% of airline accidents, nearly three-quarters of accidents attributed to human error are due to poor communication. It identifies some key factors that affect communication, including cultural dynamics, differences in learning, environmental conditions like noise and stress, disabilities, individual perceptions, and lack of feedback. It provides recommendations to improve communication, such as read-back procedures, use of checklists, requiring captains to be receptive to challenges, specialized communication training, and stress management training as part of crew resource management.

    Original Description:

    Case study on air crash investigation , a British airline aircraft.

    Original Title

    Air crash investigation

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document discusses human factors that contribute to communication failures in the aviation industry. It states that while equipment failures only cause 3-5% of airline accidents, nearly three-quarters of accidents attributed to human error are due to poor communication. It identifies some key factors that affect communication, including cultural dynamics, differences in learning, environmental conditions like noise and stress, disabilities, individual perceptions, and lack of feedback. It provides recommendations to improve communication, such as read-back procedures, use of checklists, requiring captains to be receptive to challenges, specialized communication training, and stress management training as part of crew resource management.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    67 views3 pages

    Human Factors in Engineering Assignment # 1: Nouman Nadeem Hashmi Reg # 110101019 Aero-10

    Uploaded by

    Nouman Nadeem
    The document discusses human factors that contribute to communication failures in the aviation industry. It states that while equipment failures only cause 3-5% of airline accidents, nearly three-quarters of accidents attributed to human error are due to poor communication. It identifies some key factors that affect communication, including cultural dynamics, differences in learning, environmental conditions like noise and stress, disabilities, individual perceptions, and lack of feedback. It provides recommendations to improve communication, such as read-back procedures, use of checklists, requiring captains to be receptive to challenges, specialized communication training, and stress management training as part of crew resource management.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Nouman Nadeem Hashmi

    Reg # 110101019
    Aero-10
    [email protected]

    Human Factors in Engineering


    Assignment # 1
    Accidents due to equipment failures are now thought to constitute just three
    to five percent of all airline accidents. The remaining accidents are
    attributable solely to human error. Of the accidents attributed to human
    error, nearly three quarters of them are due to poor human
    communication. Aircraft crews are highly structured, mechanistic groups
    known to be capable of failures of communication and decision-making.
    Mechanistic groups typically perform very well as long as the tasks are fairly
    predictable and routine. However, during crisis (stress) situations, these
    trained responses tend to break down, .i.e. under stress the
    communication gap increases. Nowhere is this more evident than in the
    air transportation industry.

    Factors affecting communication


    A few of them include

    Cultural dynamics An awareness of cultural norms is crucial for


    successful communication.
    Differences in learning
    Environmental conditions
    noise
    stress
    time
    obstacles
    Disabilities
    Individual perceptions
    Lack of feedback etc

    Solutions to avoid communication gap


    A few recommendations to improve communication are given below;

    Read back Procedures


    ATC Procedures, such as read-back, have been introduced to minimize
    mis-communications between the pilot and ATC. However, such ATC
    procedures do not lead to the elimination of the problem (as is
    indicated by its persistent occurrence) but merely seeks to mitigate its
    effect - meaning that a significant percentage of certain types of
    incidents will continue to occur. Essentially, Read-back procedures
    attempt to recover from incorrect communications, but are not always
    successful.

    Use of Checklists

    Captains to be receptive to challenges


    Airlines must require captains to be receptive to challenges from copilots and further require that the co-pilots have sufficient experience
    to be able to challenge the captains. It will most likely take a long time
    for these regulations to impact on the human factors which they are
    trying to address.

    Communication Training
    There have been numerous calls for communication training, both as
    an independent effort and as part of Crew Resource Management
    (CRM) for flight crews and for flight attendants. Flight and cabin crew,
    while a critical part of the aviation environment, should not be the only
    focus of communication training as part of an aviation safety training
    program. Flight Safety Foundation (2000) notes that training programs
    should include special emphasis on pilot controller communication.
    This training should include interpersonal communication, listening
    skills, decision-making skills, and conflict management etc.
    Further the situations can be improved by establishing precise crew
    coordination, promoting equal workloads and clear distribution of
    duties, and maintaining strict adherence to phraseology inside and
    outside the cockpit.

    Stress Training

    As stated earlier that under crisis situations there are much chances of
    communication failure thus the crew training must also undergo stress
    management as part of crew resource management. In 1988, a panel
    of experts, mostly psychologists after a study established that if crews
    are made conscious of their vulnerability (through training) they can
    generally overcome the effects of stress.

    You might also like