Shelter Standards Oct2011 Wforward

Association of Shelter Veterinarians
TM
Guidelines for
Standards of Care in
Animal Shelters
/iV>v-ii6ii>>U
Authors:
Sandra Newbury, Mary K. Blinn, Philip A. Bushby, Cynthia Barker Cox,
Julie D. Dinnage, Brenda Griffin, Kate F. Hurley, Natalie Isaza, Wes Jones, Lila Miller,
Jeanette OQuin, Gary J. Patronek, Martha Smith-Blackmore, Miranda Spindel
Guidelines for Standards of Care in Animal Shelters
TM
Guidelines for
Standards of Care in
Animal Shelters
/iV>v-ii6ii>>U
Authors
Sandra Newbury, DVM, Chair, Editor
Koret Shelter Medicine Program, Center for
Companion Animal Health, University of California
Davis, Davis, California.
Adjunct Assistant Professor of Shelter Animal Medicine,
Department of Pathobiological Sciences, University of
Wisconsin-School of Veterinary Medicine, Madison,
Wisconsin.
Mary K. Blinn, DVM
Shelter Veterinarian, Charlotte/Mecklenburg Animal
Care and Control, Charlotte, North Carolina.
Philip A. Bushby, DVM, MS, DACVS
Marcia Lane Endowed Professor of Humane Ethics
and Animal Welfare, College of Veterinary Medicine,
Mississippi State University, Mississippi State,
Mississippi.
Cynthia Barker Cox, DVM
Head Shelter Veterinarian, Massachusetts Society
for the Prevention of Cruelty to Animals, Boston,
Massachusetts.
Julie D. Dinnage, DVM
Executive Director, Association of Shelter
Veterinarians, Scottsdale, Arizona.
Brenda Griffin, DVM, MS, DACVIM
Adjunct Associate Professor of Shelter Medicine,
College of Veterinary Medicine, University of Florida,
Gainesville, Florida.
Kate F. Hurley, DVM, MPVM
Koret Shelter Medicine Program, Center for
Companion Animal Health, University of California
Davis, Davis, California.
Wes Jones, DVM

Shelter Veterinarian, Napa Humane, Napa, California.
Lila Miller, DVM, Editor
Vice-President, Veterinary Advisor, ASPCA,
New York.
Adjunct Assistant Professor, Cornell University College
of Veterinary Medicine, Ithaca, New York.
University of Pennsylvania School of Veterinary
Medicine, Philadelphia, Pennsylvania.
Jeanette OQuin, DVM
Public Health Veterinarian, Ohio Department of Health,
Zoonotic Disease Program, Columbus, Ohio.
Gary J. Patronek, VMD, PhD, Editor
Vice President for Animal Welfare and New Program
Development, Animal Rescue League of Boston, Boston,
Massachusetts.
Clinical Assistant Professor, Cummings School
of Veterinary Medicine at Tufts, North Grafton,
Massachusetts.
Martha Smith-Blackmore, DVM, Editor
Director of Veterinary Medical Services, Animal Rescue
League of Boston, Boston, Massachusetts.
Fellow, Tufts Center for Animals and Public Policy.
Clinical Assistant Professor, Cummings School
of Veterinary Medicine at Tufts, North Grafton,
Massachusetts.
Miranda Spindel, DVM, MS
Director of Veterinary Outreach, ASPCA,
Fort Collins, Colorado.
Natalie Isaza, DVM

Clinical Assistant Professor, Merial Shelter Medicine
Clerkship, College of Veterinary Medicine, University
of Florida, Gainesville, Florida.
Table of contents
Foreword
Introduction
Background
1. Challenges to Ensuring Welfare
2. The Need for Standards
3. The Five Freedoms and Companion Animals
How to Use This Document
Management and Record Keeping
1. Establishment of Policies and Protocols
2. Management Structure
3. Training
4. Animal Identification and Record Keeping
Facility Design and Environment

1. Primary Enclosure
2. Surfaces and Drainage
3. Heating Ventilation, and Air Quality
4. Light
10
5. Sound Control
11
6. Drop Boxes
11
Population Management
12
1. Capacity for Care
12
2. Protocols for Maintaining Adequate Capacity for Care
13
3. Monitoring Statistical Data
13
Sanitation
ii
14
1. Cleaning and Disinfection
14
a) Sanitation Procedures
14
b) Fomite Control
16
2. Other Cleaning
17
3. Rodent/Pest Control
17
Medical Health and Physical Well-being
18
1. Veterinary Relationship and Recordkeeping
18
2. Considerations on Intake
19
Table of contents
3. Vaccinations
19
4. Emergency Medical Care
20
5. Pain Management
20
6. Parasite Control
21
7. Monitoring and Daily Rounds
21
8. Nutrition
22
9. Population Well-being
23
10. Response to Disease or Illness
23
a) Isolation
23
b) Diagnosis
24
c) Outbreak Response
24
11. Medical Treatment of Shelter Animals

Behavioral Health and Mental Well-being
24
26
26
a) Behavioral History
26
b) Minimizing Stress
26
2. Behavior Evaluation
26
3. In-shelter Care
28
a) Environment
28
Enclosures
28
Separation
28
b) Daily Routine
28
c) Enrichment and Socialization
28
Interactions with People
28
Behavioral Considerations for Long-term Shelter Stays
29
Other Types of Enrichment
30
d) Behavioral Modification
Group Housing
30
31
1. Risks and Benefits of Group Housing
31
2. Facilities
31
3. Selection
31
4. When Group Housing is Inappropriate
32
iii
Animal Handling
33
1. Restraint
33
2. Location and Timing
33
3. Equipment
33
4. Feral Cats
33
Euthanasia
34
1. Euthanasia Technique
34
a) Carbon monoxide
34
b) Verification of Death
35
2. Environment and Equipment
35
3. Record Keeping and Controlled Substances
36
4. Staff Training
36
Spaying and neutering

1. Veterinary Medical Guidelines
37
2. Surgery and Anesthesia
37
3. Identifying Neutered Animals
38
Animal Transport
1. Responsibilities of Participating Individuals and Organizations
39
39
a) General
39
b) Responsibilities at Point of Origin
39
c) Responsibilities During Transport
40
Primary Enclosure and Occupancy
40
Vehicles
40
Transporter Responsibilities
41
d) Responsibilities at Destination
Public Health
iv
37
41
42
1. Zoonoses
42
2. Animal-Related Injuries
43
3. Emerging Diseases and Anti-microbial Resistance
44
Conclusions
45
References
46
Glossary of Terms
57
Foreword
When the Association of Shelter Veterinarians (ASV) Guidelines for Standards
What
process
was
undertaken
in
developing
these
of Care in Animal Shelters (hereinafter referred to as the Guidelines) were
Guidelines? The ASV created a task force to initiate a comprehensive
first published, it was anticipated that questions would arise as to why they
literature review and prepare a well-researched and referenced white paper
were developed, how they would be used, and how they would impact the
identifying standards of care that would meet the needs of animals in animal
animal welfare community. The National Federation of Humane Societies
welfare organizations.
(NFHS), the Society of Animal Welfare Administrators (SAWA), the National

Animal Control Association (NACA), the American Society for the Prevention
What are the Five Freedoms and why are the Guidelines
of Cruelty to Animals (ASPCA) and the Humane Society of the United States
based on this concept? The foundation of the Guidelines is the
(HSUS)) met with the Association of Shelter Veterinarians (ASV) authors
Five Freedoms, developed in 1965 in the UK. The ASV believes the Five
of the Guidelines, to discuss their intentions and goals in publishing this
Freedoms are now recognized to have broad application across species
comprehensive document. This Foreword is intended to put the Guidelines
and essentially speak to the fundamental needs of animals that remain
into perspective for animal welfare organizations.
constant regardless of setting.
It is important to note that each of the organizations listed above and
Who do the Guidelines apply to? The Guidelines are meant to be
that have co-authored this Foreword embrace the spirit and intent of the
applicable to virtually any situation in which care for companion animals is
Guidelines, both to raise the standard of animal care throughout our industry
delivered in a group or population setting, including traditional brick and
and to create a road map that will aid organizations with on-going self-
mortar shelters, sanctuaries and home based foster or rescue networks.
assessment and improvement. We strive for consistency and excellence in

the programs and services provided to animals, and we believe that the
How are practices identified as good or bad for a shelter in
Guidelines, with their focus on meeting the needs of each individual animal
the Guidelines document? Unacceptable is used to highlight practices
without losing sight of the needs of the population as a whole, assistance
that must be corrected as soon as possible to provide an acceptable level
in helping prioritize necessary change, and applicability regardless of
of care. A must indicates that without adherence to this recommendation,
type and size of organization, will help every organization achieve these
the delivery of a minimum level of acceptable humane care is not possible.
critically important goals.
Should implies a strong recommendation. Best practices are identified in

the Guidelines as ideal or best. While the authors note that achieving
At the time of publication the ASV provided the FAQs summarized below:
ideal or best practices in every aspect of operations is ultimately preferred,
For the full ASV FAQs please refer to the ASV Guidelines FAQs.
they acknowledge that not every organization is capable of achieving this

goal in every circumstance. Therefore, shelters should strive to meet all
Why did the ASV develop these Guidelines? To date, no federal
ideal practices wherever possible, and should attempt to ensure that they
agency or judicial act regulates the welfare and care of companion animals
are adhering to all practices identified as a must, while avoiding any
in a shelter environment. The goal of the ASV was to provide information that
practices identified as unacceptable.
will help any animal welfare entity meet the physical, mental and behavioral
needs of the animals in their care. The Guidelines were developed to provide
How quickly should shelters make changes? While some
a tool that would allow communities and animal welfare organizations of all
changes can be made simply and easily, others may require physical
sizes, whether a large organization, a small home based effort or something
changes to a facility, additional training, or more advanced planning. The
in between as well as communities, to identify minimum standards of care,
first step for each organization should be to urgently address and correct any
as well as best and unacceptable practices. ASV strove to create animal
unacceptable practices. Aside from those immediate changes, implementing
care guidelines that could continue to evolve as knowledge increases about
change based on the Guidelines should be a gradual and thoughtful process
the best way to meet the needs of animals in shelter settings.
designed to provide maximum benefit for the animals. As change is made,

careful attention should be given to the goals of maximizing quality of life
and life saving capacity.
What will the Guidelines not address? While the Guidelines
Organizational Self-Assessment
make recommendations in numerous areas of shelter operations, they are
The Guidelines represent an opportunity for organizational dialogue,
not intended to serve as an operations manual. The right approach for
reflection and most importantly, action. The Guidelines also present
implementing the Guidelines will vary by organization depending on their
an opportunity for shelters to conduct a thorough assessment of current
particular resources and challenges.
processes, and identify where improvements may be made for the benefit of
the animals in their care. In the growing era of process improvement, shelters
How are the Guidelines intended to help shelters? The ASV
should be continually evaluating their ability to better house and care for
and the organizations who participated in authoring this Foreword hope
animals.
that the Guidelines will serve as a source of evidence-based information and

support for all organizations, regardless of size, structure or philosophy, who
Prioritization and Implementation
are striving to provide the most humane care possible for their animals. It is
Each community situation is different. Each shelter and physical facility is
hoped that they will also serve as an impetus for on-going self-evaluation
different, and the timeline and process for implementation of the Guidelines
and improvement, and provide the basis on which organizations can argue
should be adjusted to reflect the inherent differences in each organization.
for and obtain the resources they need to provide the most humane levels of
As mentioned, one significant note in the interpretation of these guidelines
care possible.
is that they do not represent an operational manual or instructional guide for

implementation. Each organization must develop its own operational model
The ASV has already documented instances in which shelters have used the
to maximize its ability to better care for animals based on the information
Guidelines as a basis for making significant improvements in the level of
presented in the Guidelines.
animal care provided, at little or no cost to the organization. We support

the ASVs intent to document and share these case studies as a means
A prioritization and plan for how an agency will begin to address these
of helping other organizations better understand how change can be
items should be the first order of business. One logical first step is to review
implemented successfully, and cost effectively. Examples can be found in
the guidelines which are considered unacceptable and address these
Animal Sheltering magazine in an ongoing series of articles entitled Getting
issues as quickly as possible. Following a prioritized approach, addressing
Real. Here are two of these articles;
the must guidelines would be the next step. These are the articulation of
the minimum guidelines which should be in place in each facility. As stated
http://www.animalsheltering.org/resource_library/magazine_articles/
more than once in this Foreword and in the Guidelines themselves, the
may_jun_2011/getting_real_asv_standards.html
differences and specific challenges in organizations will dictate the ability

of any agency to address these items and the speed with which they can
http://www.animalsheltering.org/resource_library/magazine_articles/
be addressed. The important first step is for each organization to recognize
jul_aug_2011/getting_real_asv_standards_austin_humane.pdf
areas where improvements can be made and then to set forth a plan and
timeline to address them.
Case studies can be found on the ASV website, www.sheltervet.org and

ASPCA Pro provides a series of webinars on specific Guidelines topics;
Foreword Authors.
http://www.aspcapro.org/webinar-series-guidelines-for-standards.php.
The National Federation of Humane Societies (NFHS)

The Society of Animal Welfare Administrators (SAWA)
The National Animal Control Association (NACA)
The American Society for Prevention of Cruelty to Animals (ASPCA)
The Humane Society of the United States (HSUS)
Download the Guidelines to Standards of Care in Animal Shelters here.
vi
Introduction
Introduction
The Association of Shelter Veterinarians (ASV) is
always animals needs, which remain the same
an international organization whose mission is
regardless of the mission of an organization or
to improve the health and well-being of animals
the challenges involved in meeting those needs.
in shelters through the advancement of shelter
As with any specialty, shelter medicine continues
medicine. This document is the result of work
to evolve; studies and clinical experience continue
that the ASV began in 2008 to address the lack
to provide new information that animal caregivers
of guidelines or standards of care for animals in
must consider in order to provide truly humane care.
shelters.
Principles of animal care that were believed to be

appropriate just a few years ago may no longer
The first step in the process was to convene a
be considered to be effective or humane. Shelters
taskforce to define the scope of this project. An
should bear this in mind and be willing to adapt as
exhaustive review of the scientific literature was
they review their programs.
undertaken to uncover as much data as possible

pertaining to housing, care, health, and well-being
The Guidelines for Standards of Care in Animal
of dogs and cats in population settings. Members of
Shelters is intended to be a living document that
the taskforce then undertook writing this document
will be periodically reviewed and revised. This
over a period of 2 years. In some cases, answers
document does not attempt to provide specific
were not available in the literature; in those
operational instructions, as these must be tailored to
instances, recommendations have been based on
each individual setting. References are provided that
the collective expert opinion of the authors.
can be used to obtain more detailed information. It

is the authors greatest hope that this document will
Every attempt was made to balance animal welfare
serve shelter animals and those who care for them
science with practical and realistic recommendations
by providing scientific and humane guidelines for
specific for shelters. The guiding principle was
their care.
Background
unwanted, and owner-relinquished animals in
1. Challenges to Ensuring
Welfare
the United States dates back to the founding of
The heterogeneous, fragmented nature of shelter
the first large-scale animal shelters in New York,
systems, coupled with the lack of a consistent
Boston, and Philadelphia in the late 1800s. Most
regulatory structure, has made it difficult to ensure
shelters were originally intended for handling large
adequate care for shelter animals. This difficulty is
numbers of dogs for brief periods of time as part of
compounded by a multitude of challenges.
Historically, the provision of care for stray,
animal control programs. That mission drove shelter

design and operation for nearly 100 years. Animal
There is a growing body of literature documenting a
sheltering has evolved considerably since those
long list of stressors for animals entering shelters, such
early days.
as: leaving a familiar environment; confinement;

adapting to new sounds, smells, and unfamiliar
Sheltering organizations can now be found for
animals; and being handled by unfamiliar people.
almost any companion or domestic animal species
As occurs in zoo, farm, and laboratory settings,
(e.g., rabbits, birds, rodents, horses, livestock),
shelter animals can be challenged by boredom,
and for many exotic species as well. The entities
frustration, isolation, social deprivation and other
delivering services vary from large, well-established
stresses arising out of confinement (Griffin 2006;
agencies with significant resources, to grass-roots
Stephen 2005). Length of stay has been clearly
groups, loosely-networked individuals, or individuals
identified as a risk factor for animal illness in shelters
acting alone. The spectrum of programs is equally
(Dinnage, 2009; Edinboro 2004).
diverse,
including:
traditional
open-admission
shelters; care-for-life sanctuaries and hospices;
Many facilities, which were historically designed for
home-based
networks;
short-term handling of animals (e.g., for stray holding
virtual internet-based animal transport programs;
period), are poorly suited to meet the physical
behavioral rehabilitation centers; limited or planned
and behavioral needs of animals (Beerda 1997,
admission shelters; no-kill or adoption guarantee
1999a, 1999b, 2000; Griffin 2006; Hennessy
shelters; high volume adoption agencies; and many
1997; Holt 2010; Hubrecht 1992; Kessler
permutations of these various approaches. In this
1997, 1999b; McCobb 2005; Ottway 2003;
document the term shelter is meant to apply to all
Tuber 1996). Various factors have contributed to
of the entities mentioned above.
increased length of stay. At many shelters there is
rescue
and
foster-care
a greater potential for animals to be confined to

In contrast to many other settings such as zoos or
inadequate institutional or quasi-institutional settings
laboratories (AZA 2009, 2010; ILAR 1996), the
from months in many cases, to the remainder of their
care of animals in shelters remains unstandardized
lives in others, compounding concerns about their
and unregulated at the national level. Although as
welfare. The same issues recognized for many years
of 2010, at least 18 states require animal shelters
by the zoological community (Maple 2003) are
to be registered or licensed (CO, GA, IL, IA, KS,
now confronting shelters.
MA, ME, MI, MN, MO, NE, NH, NJ, NC, PA,
RI, VT, WI), and six require establishment of an
Over the past 15 years, there has been an
advisory board (CO, KS, LA, ME, MO, TX) (ASPCA
explosive growth of grass-roots sheltering efforts.
2006a, 2006b; MDAR 2009); these regulations
This expansion of the number of persons working
are inconsistent and often inadequately monitored at
on behalf of homeless companion animals has
the state or local levels.
undoubtedly saved many animal lives, and overall

is a very positive development. Concern arises,
however, when animal care is provided by
Background
individuals with good intentions but with little to
have increased. This ethic is reflected in the
no appropriate training in population husbandry,
professional literature as well as in extensive
animal behavior, animal health, and/or veterinary
guidelines and/or codes of ethics issued by trade
medicine. Lack of awareness of information about
organizations, regulatory bodies, advisory boards
sheltering or lack of connections to the larger shelter
and policy-making agencies for animals in almost
community may be additional barriers to ensuring
every conceivable setting except animal shelters
adequate care.
[e.g., zoological parks (AZA 2009, 2010; Kohn

1994), research laboratories (CACC 1993; ILAR
There have been a growing number of incidents
1996; SCAW 2001), breeding kennels (AKC
where shelter conditions have caused severe animal
2006, 2008), catteries (CFA 2009; CVMA 2009),
suffering and unnecessary death (ALDF website;
exotic wildlife sanctuaries (ASA 2009; Brent 2007;
Dudding 2009; HSUS 2007; Mckinnon 2009;
GFAS 2009), animal agriculture (FASS 1999;
Peat 2009; WBZN 2009). A growing number of
Mench 2008; Veissier 2008), pet industry retailers
allegations of cruelty have been filed against shelters
(PIJAC 2009), boarding kennels (CVMA 2007;
or sanctuaries for failure to provide adequate and
New Zealand 1993; PCSA 2009), domestic
humane care (LA Times 2010). Lack of acceptable
wildlife rehabilitation (Miller 2000), animal rescue
standards of care and failure to recognize or respond
(ARA), equine rescue and retirement facilities (AAEP
to animal suffering has contributed to these cases.
2004; GFAS 2009)].
Many of these issues are not unique to the sheltering
It might be assumed that anti-cruelty statutes would
community. Over a quarter century ago, scandals
protect shelter animals, but these statutes are often
revolving around substandard animal care, neglect
not sufficient to ensure that animals in either public
and mismanagement rocked the laboratory animal
or private shelter and rescue settings receive proper
world (Blum 1994) and the zoo community (Maple
care. One reason for this is that many retain 19th-
2003). For laboratories, this led to significant federal
century wording, which is difficult to interpret in
regulation of animal care; for zoos, this triggered
modern settings, i.e.:
considerable internal dialogue and enhanced selfregulation (Wielbnowski 2003). Debates about
Whoever overdrives, overloads, drives when overloaded, overworks, tortures,
farm animal welfare continue with less apparent
torments, deprives of necessary sustenance, cruelly beats, mutilates or kills an
progress. Consequently, the failure to self-regulate
animal, or causes or procures an animal to be overdriven, overloaded, driven
husbandry in some concentrated animal feeding
when overloaded, overworked, tortured, tormented, deprived of necessary
operations (factory farms) has begun to drive
sustenance, cruelly beaten, mutilated or killed; and whoever, having
the public to seek legislative solutions (e.g., ballot
the charge or custody of an animal, either as owner or otherwise, inflicts
initiatives to ban gestation and veal crates).
unnecessary cruelty upon it, or unnecessarily fails to provide it with proper

food, drink, shelter, sanitary environment, or protection from the weather, and
2. The Need for Standards
whoever, as owner, possessor, or person having the charge or custody of an
Despite the lessons learned from the high-profile
animal, cruelly drives or works it when unfit for labor, or willfully abandons it,
examples referenced above, and the availability
or carries it or causes it to be carried in or upon a vehicle, or otherwise, in an
of substantial resources to guide shelter operations
unnecessarily cruel or inhumane manner or in a way and manner which might
(ASPCA 2009; HSUS 2010; Miller 2004b,
endanger the animal carried thereon, or knowingly and willfully authorizes or
2009; NACA 2009c; Peterson 2008; UC Davis
permits it to be subjected to unnecessary torture suffering or cruelty of any kind
website), it is regrettable that serious deficiencies
commits the crime of cruelty to animals.
in companion-animal care in shelters continue to

occur. There is convincing evidence that societal
It can be difficult to apply this outdated anti-
expectations for the care and welfare of animals
cruelty language to address modern concerns

3
about physical and psychological suffering from
that animals should be treated with respect and
confinement as well as suffering from illness or
dignity throughout their lives (AVMA 2006).
death. Furthermore, there can be a large gap

between adequate care and deficiencies serious
A broader, independent set of standards developed
enough to prosecute under existing cruelty statutes.
from within the shelter veterinary community is
This leaves the possibility that substantial numbers
needed to identify best and unacceptable practices
of animals will live in substandard conditions within
as well as minimum standards of care for shelter
organizations expected to protect animal welfare.
animals whether in a large organization, a small
In some cases, the organizations that are at fault
home-based effort, or something in between. In order
for providing inappropriate or negligent care are
to be flexible enough to guide any type of sheltering
governed by the same entity that investigates animal
situation, standards need to clearly describe some
cruelty, creating a conflict of interest.
general principles without being overly prescriptive.
Because the legal definition of animal cruelty varies
The welfare principles enumerated as the Five
from state to state it is beyond the scope of these
Freedoms (Table 1) (Farm Animal Welfare Council
guidelines to specifically and directly address animal
2009) provide a model that is applicable across
cruelty. However, it is clear that when failure by an
species and situations, including animal shelters. The
individual to provide certain minimum standards of
Five Freedoms were created in 1965 in the United
care constitutes animal cruelty, the same standards
Kingdom as a result of a report by the Brambell
must apply to shelters. Good intentions or lack
Commission (which later became the Farm Animal
of resources should not serve as an excuse for
Welfare Council) to address welfare concerns in
municipalities or private organizations to permit or
agriculture settings. There is ample evidence that the
perpetuate animal cruelty.
Five Freedoms are broadly accepted as guidelines

for welfare for all animals. For example, a survey of
3. The Five Freedoms and

Companion Animals
large animal faculty at veterinary schools indicated

strong support for these principles in the United States
The American Veterinary Medical Association
(Heleski 2005), and it has been recommended
Table 1. Five Freedoms
(AVMA) has brief care guidelines for companion
that they are equally useful as a framework for
For Animal Welfare (Farm
animals
for
zoo animal welfare (Wielebnowski 2003). The
Animal Welfare Council
humane societies (AVMA 2008). They have also
Five Freedoms also form the basis for minimum
2009).
stated, through the AVMA Animal Welfare Principles,
standards for dogs, cats, and animals in boarding
including
some
recommendations
facilities promulgated by the New Zealand Ministry

1. Freedom from Hunger
and Thirst
by ready access to fresh water and a diet to

maintain full health and vigor
of Agriculture (New Zealand 1998, 2007) and

recently, for standards from the Canadian Veterinary
Medical Association for cats (CVMA 2009).
2. Freedom from
Discomfort
by providing an appropriate environment

including shelter and a comfortable resting area
3. Freedom from Pain,

Injury or Disease
by prevention or rapid diagnosis and treatment
4. Freedom to Express
Normal Behavior
by providing sufficient space, proper facilities

and company of the animals own kind
5. Freedom from Fear and

Distress
by ensuring conditions and treatment which

avoid mental suffering
This approach has also been embraced by the

laboratory animal community (Bayne 1998; CACC
1993; ILAR 1996; SCAW 2001). As performance
standards, rather than engineering standards, the
Five Freedoms define outcomes and imply criteria
for assessment, but do not prescribe the methods by
which to achieve those outcomes. The Guidelines
for Standards of Care in Animal Shelters has been
written using the Five Freedoms for Animal Welfare
as the basis for all sections in this document.
How to use this document
How to use this document

There are 12 sections in the document. Each section
It is recognized that implementation of ideal
should be read in its entirety so that recommendations
recommendations may not be possible in all
are not taken out of context and misunderstood.
circumstances but would certainly enhance care for
Shelters should not focus solely on the limited
animals. A glossary of terms is provided at the end
number of unacceptable practices or call outs that
of this document to aid in understanding.
have been separately highlighted. These represent

summary points that draw attention to some issues of
The terms long-term and short-term are used in
great concern, but do not provide sufficient basis for
several sections of this document (e.g., Facilities,
thorough evaluation of a program.
Behavior, Medical Health and Physical Well-being).

It is difficult to define when a shelter stay shifts
No
sheltering
its
circumstances,
organization,
i.e.,
regardless
budget,
size,
of
from being short-term to long-term, and the impact
etc.,
of length of stay may affect individual animals
should engage in any practice that is deemed
differently.
unacceptable. Unacceptable practices must be
throughout this document that refer to long-term stays
corrected without delay. For example, failure to
do not have a specific timeframe associated with
identify and provide analgesia for painful conditions
them. Ideally, recommendations to ensure physical
is unacceptable and corrective steps must be taken
and behavioral health and well-being for long-term
immediately. Whenever a practice is identified as
care should be implemented as soon as possible,
must, it is believed that without adherence to this
regardless of length of stay expectations, but
recommendation, the delivery of a minimum level of
especially whenever a stay is anticipated to exceed
acceptable or humane care is not possible. Use of
1 or 2 weeks.
Therefore,
recommendations
found
the word should implies a strong recommendation.
Management and record keeping
Management and record keeping

Lines of authority,
responsibility, and
supervision should
ideally be put in
writing, reviewed
periodically and
updated when roles
change.
Implementation of the recommendations in this
authority, responsibility, and supervision should
document requires adequate resources, planning,
ideally be put in writing, reviewed periodically
training,
operational
and updated when roles change. Authority and
principles form the foundation upon which many
and
monitoring;
responsibility must be given only to those who have
other elements described in this document must rest.
the appropriate knowledge and training. Many
To build this foundation, organizations must have a
decisions involve issues of resource allocation as
clearly defined mission; policies and protocols that
well as population health and individual animal
reflect current information; adequate staff training
welfare; in these cases broad consideration must
and supervision; and proper management of
be given to all factors, and decisions may well
animal care. Because animal health is interwoven
be made by a group of qualified individuals.
into virtually every facet of sheltering or rescue
However, in cases where animal welfare could be
programs,
integrally
compromised, a veterinarians decision should not
involved with development and implementation
be overridden. Supervision and accountability for
of
all staff and volunteers are essential to ensure that
an
veterinarians
these
organizational
should
plan,
be
and
must
have
supervision of medical and surgical care of animals.

Organizational functioning, employee health and
policies and protocols guide daily activities.
well-being, and animal wellness are inextricably
3. Training
linked (Reeve et al 2004; Rogelberg et al 2007).
Adequate training is required to ensure humane

animal care, as well as staff and public safety (ILAR
Adequate training
is required to
ensure humane
animal care, as
well as staff and
public safety.
1. Establishment of Policies and

Protocols
1996). This includes allocating time and resources
A clearly defined mission forms the basis for
prior to undertaking responsibility for tasks. The
development of organizational policies, including
skills, knowledge and training to accomplish each
those relating to animal care, intake, treatment,
task must be successfully demonstrated before
adoption, and euthanasia. Policies must address
proficiency is assumed. Continuing education should
the resources and legal/contractual obligations
be provided in order to maintain and improve skills.
of the organization. Protocols must be developed
Documentation of training should be maintained.
for employees and volunteers to complete training
and documented in sufficient detail to achieve and

and updated as needed to ensure that they reflect
4. Animal Identification and

Record Keeping
current information and pertinent legislation (Hurley
A unique identifier (e.g., name and /or number) and
2008a). All staff (and volunteers as needed) must
record must be established for each animal upon
have access to up-to-date protocols. Expert input on
intake. Identification should be physically affixed to
all policies and protocols related to maintenance of
the animal (e.g., collar or tag) for the duration of
physical and behavioral animal health should be
the animals stay unless this poses a safety risk for
provided by a veterinarian. Ideally, this veterinarian
animals and/or staff. Basic elements of a record
would have training or experience in shelter
should include: the identifier, results of microchip
medicine as well as knowledge about the particular
scan, microchip number if present, source of animal,
population.
dates of entry and departure, outcome, species, age,
maintain the standards described in this document,
A unique identifier
(name and/or
number) and
record must
be established
for each animal
upon intake.
2. Management Structure
available medical and behavioral information. (See
A clearly defined structure that outlines accountability,
section on Population Management and section on
responsibility,
Medical Health and Well-being for more information
and
authority
for
management
within the organization is essential and must be

communicated to all staff and volunteers. Lines of
gender, physical description (breed and colors), and
on medical records and population data collection.)

Shelters must provide an environment that is conducive
primary enclosures for cats and dogs. Enclosures
to maintaining animal health. Facilities must be
that permit care and cleaning without removal of the
appropriate for the species, the number of animals
animals (e.g., double-sided or compartmentalized
receiving care and the expected length of stay in
enclosures) are very important to prevent disease
order to ensure physical and psychological well-
transmission and should be provided for recently
being of the animals. The design should provide for
admitted or ill animals and those who are younger
proper separation of animals by health status, age,
than 20 weeks of age.
gender, species, temperament, and predatorprey

status (see section on Medical Health and Physical
The primary enclosure should be readily cleaned
Well-being and section on Behavioral Health and
and disinfected. Even in home-based shelters, where
Mental Well-being for more information), and include
the home itself or a room within the home may be
sufficient space for the shelter operations described
the primary enclosure, sanitation is important. Until
in this document (intake, examination, holding,
disease concerns have abated, newly arrived
adoption, isolation, treatment, food storage, laundry,
animals should be housed in areas of the home, or
and when necessary, euthanasia).
enclosures within the home, that can be properly
Poor cat housing is

one of the greatest
shortcomings
observed in
shelters and has
a substantially
negative impact on
both health and
well-being.
and easily sanitized.

Entrances and exits, hallways, and rooms should be
arranged so that movement through the facility (foot
Tethering is an unacceptable method of confinement
traffic) and cleaning, as described in the Sanitation
for any animal and has no place in humane sheltering
section, should proceed from the areas housing
(HSUS 2009a). Constant tethering of dogs in lieu of
the most susceptible to disease and/or healthiest
a primary enclosure is not a humane practice, and
animals to those who are most likely to be a source of
the Animal Welfare Act prohibited its use in 1997
contagious
for all regulated entities (APHIS 1997a).
disease.
One
set
of
guidelines
recommends that at least 10% of the facility

housing capacity should be made available for
Primary enclosures must provide sufficient space
isolation of animals diagnosed with or suspected of
to allow each animal, regardless of species, to
having infectious diseases (New Zealand 1993).
make normal postural adjustments, e.g., to turn
Organizations that provide services to privately owned
freely and to easily stand, sit, stretch, move their
animals (e.g., spay/neuter or veterinary clinics) should
head, without touching the top of the enclosure,
separate those animals from shelter animals.
lie in a comfortable position with limbs extended,
1. Primary Enclosure
move about and assume a comfortable posture for

feeding, drinking, urinating and defecating (AAEP
A primary enclosure is defined as an area of
2004; CFA 2009; Hansen 2000; King County
confinement such as a cage, run, kennel, stall, or
2009; Kulpa-Eddy 2005; New Zealand 1993).
pen, where an animal eats, sleeps, and in most
In addition, cats and dogs should be able to hold
sheltering situations spends the majority of its time.
their tails erect when in a normal standing position.
The primary enclosure must be structurally sound and
Primary enclosures should allow animals to see out
maintained in safe, working condition to properly
but should also provide at least some opportunity to
confine animals, prevent injury, keep other animals
avoid visual contact with other animals (Carlstead
out, and enable the animals to remain dry and
1993; Overall 1997; Wells 1998).
clean. There must not be any sharp edges, gaps

or other defects that could cause an injury or trap
A range of minimum dimensions have been
a limb or other body part. Secure latches or other
suggested for primary enclosures for dogs and
closing devices must be present. Wire-mesh bottoms
cats (CFA 2009; Griffin 2006; New Zealand
or slatted floors in cages are not acceptable for
1993). Most of these recommendations exceed
Tethering is an
unacceptable
method of
confinement for
any animal and
has no place in
humane sheltering.
7
Enclosures that
permit care and
cleaning without
removal of the
animals are very
important to
prevent disease
transmission, and
should be provided
for recently
admitted and ill
animals, and those
who are younger
>ii
of age.
what is typically found in many shelters. Because
described in the figure above; or walking dogs with
of the wide range of body sizes for dogs, specific
sufficient frequency on a daily basis that they do not
recommendations for minimum kennel sizes are not
need to urinate or defecate within their enclosures,
included in this document. However, the size of
provided this can be accomplished without undue risk
each primary enclosure must be sufficient to meet
to health and safety.
the physical and behavioral parameters described

above. Less than 2 feet of triangulated distance
Attention should be paid to the habits of individual
between litterbox, resting place and feeding area
animals. Confinement, even in compartmentalized
has been shown to adversely affect food intake for
housing, will inhibit some dogs, from urinating or
cats (Figure 1) (Bourgeois 2004). Cats housed in
defecating. Many cats will avoid defecation and
cages with 11 square feet of floor space were found
urination if litterbox location or substrate is aversive
to be significantly less stressed than those with only
(CACC 1993; Neilson 2004). Cats must have a
5.3 square feet of space (Kessler 1999b). The Cat
litterbox large enough to comfortably accommodate
Fanciers Association recommends a minimum of 30
their entire body.
cubic feet per cat (CFA 2009). Shelters should strive

to exceed these dimensions, particularly as length of
For cats, vertical as well as horizontal dimensions are
stay increases. (See section on Group Housing for
extremely important because cats show a preference
dimensions recommended for group housing.)
for spending more time on raised surfaces and high

structures than on the floor. Some dogs also prefer
In addition to size considerations, proper layout of
to rest on elevated surfaces. Elevated resting places
the primary enclosure is essential to maintain animal
should be provided whenever possible, as long
health and welfare. Food and water bowls or
as this would not restrict animal movement within
receptacles must be provided. The location of food,
the enclosure. A soft resting place should be made
water, and litter containers relative to each other,
available for all animals to provide comfort and
resting areas, doors, etc., can have a significant
prevent pressure sores from developing (Crouse
impact on the well-being of animals (CACC 1993).
1995; New Zealand 1998).
Separation between food, urination and defecation,
Cages or crates intended for short-term, temporary
and resting areas should be maximized. A primary
confinement or travel (e.g., airline crates, transport
enclosure must allow animals to sit, sleep and eat
carriers, cages or crates designed to restrict mobility
Figure 1. Minimal spacing
away from areas of their enclosures where they
during a defined period for recovery or treatment
recommended between
defecate and urinate. This can be accomplished
including small stainless steel cages less than 2 ft
litterbox, resting place,
through the use of double-sided or compartmentalized
2 ft), are unacceptable as primary enclosures
and food.
enclosures; single enclosures for cats of sufficient size as
and are cruel if used as such (CFA 2009; Miller

2000). Crates or cages must not be stacked upon
each other in a manner that increases animal stress
Litter
Resting
2 feet
and discomfort, compromises ventilation, or allows

waste material to fall from the cage above into the
2f
ee
2f
ee
t
cage below.
Poor cat housing is one of the greatest shortcomings
observed in shelters and has a substantially negative
Food
impact on both health and well-being. Existing

housing can be modified to improve feline welfare
(e.g., cutting portholes in stainless steel cages
to increase available space and create multi-
scratched or chipped floors that cannot be properly
compartment housing units) (UC Davis 2009). Cats
sanitized should be repaired or replaced.
must have places to hide (e.g., paper bag or box

large enough to provide concealment) and should
Special accommodation (e.g., soft bedding or slip-
have high points to perch upon (Carlstead 1993;
proof mats) is required for animals with arthritis,
Crouse 1995; De Monte 1997; Griffin 2002,
muscle weakness, or other mobility impairments as
2006, 2009a; Hubrecht 2002; Rochlitz 1999,
these animals may have difficulty rising if surfaces are
2002; Wells 2000). One study found that the
too slippery. Floors should be gently sloped to enable
ability to hide led to decreased stress hormones in
wastes and water to run off into drains. Waste water
cats (Carlstead 1993). Ideally, cats should not be
should not run off into common areas or adjacent
restricted to floor level cages, since these are more
kennels. Adequate drainage must be provided (New
stressful compared to elevated cages.
Zealand1993). When drains are located in common
Cages or crates
intended for
short-term,
temporary
confinement
or travel are
unacceptable as
primary enclosures
and are cruel if
used as such.
areas special care must be taken to sanitize and

As the length of stay increases (e.g., beyond 12
disinfect those areas prior to allowing animal access.
weeks), it becomes progressively more important to
Drain covers should be designed to prevent toes
provide space that is both mentally and physically
from being caught in drains.
stimulating; alternatives to traditional housing must be

environment must include opportunities for hiding,
3. Heating, Ventilation, and Air

Quality
playing, resting, feeding, and eliminating. For cats,
Temperature and humidity recommendations vary
the environment should also allow for scratching,
with the species of animal being housed, but it
climbing and perching. Protected indoor-outdoor
is essential that each primary enclosure allows
access is ideal for most species, especially when
an animal to comfortably maintain normal body
animals are held long term. Outdoor spaces must be
temperature (AVMA 2008a; New Zealand 1993).
suitably enclosed to protect from adverse weather,
Temperature and humidity levels should be evaluated
vandalism, and prevent escape or predation.
at the level of the animals body within its enclosure.
2. Surfaces and Drainage
For dogs and cats, the AVMA recommends
Non-porous surfaces that can be easily disinfected
the ambient temperature should be kept above
and are durable enough to withstand repeated
60F (15.5C), and below 80F (26.6C), and
cleaning should be used in all animal areas and
the relative humidity should range from 30 to
must be used in those areas housing puppies and
70% (AVMA 2008a). Because of breed, body
kittens, or animals who are infectious or who are
condition, medical condition, haircoat, facial
newly admitted with an unknown health history.
conformation, and age differences, animals must
These principles are equally important in home-
be monitored individually to ensure their comfort
based programs. A sealed, impermeable surface,
and to ensure they can adequately maintain their
such as sealed concrete or epoxy is ideal for
body temperature. If animals appear too cold (i.e.,
flooring (New Zealand 1993). Carpeting should
shivering or huddling together for warmth) or too hot
not be used in animal housing areas because it
(i.e., excessive panting), necessary measures must
cannot be effectively cleaned and disinfected. In a
be taken to ensure animal comfort and safety (i.e.,
home-based setting or light use situation, linoleum
adjustments to the thermostat, additional bedding,
or tiled floors may be acceptable, but seams and
fans, movement to another area of the shelter, health
grout lines require higher maintenance and attention
evaluation, etc.) Proper bedding materials, when
to sanitation than a sealed surface. Points where
kept clean and dry, can help animals maintain
walls meet floors should also be sealed. Peeling,
appropriate body temperature.
provided. For animals housed long term, the physical
Fresh air is essential for maintenance of good
that reduce fomite transmission (e.g., double-sided
health and well-being as well as limiting the
enclosures that allow animals to remain inside their
spread of infectious diseases (CFA 2009). Proper
enclosures during cleaning) is also critical to animal
ventilation removes heat, dampness, odor, airborne
health. Even excellent ventilation will not overcome
microbes, and pollutant gasses such as ammonia
the harmful effects of inadequate housing.
and carbon monoxide, while allowing for the

introduction of fresh, oxygenated air. Ventilation
Good air quality requires good sanitation and
must be maintained at a high enough rate to
cleaning to reduce sources of airborne particles
provide clean air in all areas of the shelter including
and gaseous contaminants such as ammonia,
within primary enclosures. All ventilation systems
carbon monoxide, and hydrogen sulfide (FASS
must be adequately maintained and air quality
Guide 1999). Published guidelines for maximum
should be monitored at the level of the animal.
ammonia exposures reflect hazards to human health
Between 10 and 20 room air exchanges per hour
or adverse affects on animal production and should
with fresh air is the standard recommendation for
not be used as an indicator of proper sanitation.
adequate ventilation of animal facilities (European
Although some of the regulations for concentrated
Council 1986; Johnson 2004; ILAR 1996).
animal feeding operations cite minimum ammonia

levels at or below 10 parts per million (ppm),
Ventilation
requirements
vary
depending
on
acceptable levels in a shelter should be less than
population density and pollutants in the air. A
2 ppm (G. Patronek 2010, unpublished data). In
facility may require a higher ventilation rate when it
properly run shelters, ammonia should be below this
is at full capacity compared to when it is relatively
level even before morning cleaning. Dust control
empty, as animals themselves are a major source
is important because microbes may be transmitted
of heat, humidity and ammonia. Other pollutants
by airborne dust (FASS 1999). Airborne dust can
also increase with the number of animals housed.
contain a variety of bioactive aerosols, particularly
Ventilation rates may need to be adjusted seasonally
endotoxins, which have pro-inflammatory effects
and should not be thermostat-controlled. Systems that
and a negative impact on lung function (Donham
circulate air only when the temperature or humidity
2002; Rylander 2006, 2007).
require adjustment do not provide adequate

ventilation throughout the year. Ventilation must be
4. Light
accomplished without compromising maintenance
Facilities should be designed to offer as much natural
of appropriate temperatures.
light as possible. When artificial light is used, it

should closely approximate natural light in both
10
Because canine respiratory pathogens can be easily
duration and intensity (CFA 2009; Griffin 2006;
transmitted through the air, isolation areas for dogs
New Zealand 1993; Patronek 2001). Enclosures
should have separate air circulation from the rest of
should be positioned so individual animals can
the facility (Appel 1972). Separate air exchange
avoid being exposed to excessive amounts of light or
for feline isolation areas are a lesser priority as
darkness. For example, cats on the lower level of a
cats do not readily aerosolize their pathogens
cage stack would spend most of their day in shadows
(Gaskell 1982; Wardley 1977). To prevent droplet
unless light fixtures are mounted such that light shines
transmission of respiratory viruses, however, cat
into the lower level cages (CFA 2009). Cages should
cages facing each other should be spaced more
be spaced far enough apart to allow ambient light
than 4 feet apart (Gaskell 1977; Povey 1970;
to reflect off the ceiling and floor. Adequate amounts
Wardley 1977). Although adequate ventilation
of darkness are as important as light. Light and
to provide good air quality is essential, investment
darkness should be provided so that they support the
in enclosures and other aspects of facility design
natural (circadian) rhythms of wakefulness and sleep.
Adequate lighting is also necessary for effective
reduce barking can dramatically reduce noise levels
observation of animals (AAEP 2004).
(Griffin 2009a; Johnson 2004). Staff must also be
5. Sound Control
instructed to avoid creating excessive noise during

routine activities (e.g., slamming cage or kennel
An appropriate acoustic environment is essential for
doors, tossing metal bowls). Noise-producing
good animal health and welfare. Noise should be
equipment should be located as far away from
minimized in animal areas. Dog and cat hearing
the animals as possible (Hubrecht 2002). Sound-
is more sensitive than human hearing so it can be
absorbent materials must be durable enough to
assumed that noise levels that are uncomfortable to
permit repeated cleaning and should either be
humans are even more uncomfortable for animals.
out of the animals reach or resistant to destruction
Many common features of animal shelters contribute
(Hubrecht 2002). Shelters should be designed so
to elevated noise levels, including: forced air
that cats are not exposed to the noise of barking
ventilation, barking dogs, non-porous building
dogs (McCobb 2005). In a study of shelter dogs,
materials, use of power hoses, metal kennel gates,
visual contact with other dogs improved welfare and
and metal food bowls. Excessive noise contributes
did not increase barking (Wells 1998); therefore
to adverse behavioral and physiological responses
preventing visual contact should not be used as a
(Spreng 2000).
general strategy to reduce barking.
Excessive noise from barking dogs is a particular
Music has been used to reduce animal stress in a
welfare concern because of both its magnitude
variety of different settings (Line 1990; Wells 2002).
and duration (Sales 1997). Cats, in particular, are
While anecdotal reports support this finding, little
adversely affected by the sound of barking dogs
data exist to recommend its use for shelters. Music
(McCobb 2005). Sound levels in a shelter can
or other sounds as a form of enrichment need to be
exceed 100 db, largely due to barking (Coppola
considered carefully, particularly if animals have no
2006). Sound is measured on a logarithmic scale,
way to move away or control their exposure. Many
so a 90 db sound is 10 times louder than an 80
animals, including dogs, are able to hear frequencies
db sound. Any sound in the 90120 db range
above what humans can hear. Therefore, if music is
can be felt as well as heard and may lead to
introduced, radios or other sound systems should not
irreversible hearing loss in humans. For comparison,
be placed directly on cages and the volume should
a jackhammer produces noise in the 110 db range,
not exceed conversational levels. In one study,
and a subway train 95 db. Levels of 5070 db
heavy metal music was shown to increase barking
or higher are considered likely to be detrimental to
and arousal, whereas classical music had a calming
the hearing of rodents and rabbits (CCAC 1993).
effect (Wells 2002).
(See section on Public Health for information on

occupational safety.)
The use of
unattended drop
boxes where live
animals are placed
by the public in
receptacles for later
intake may result
in animal suffering
or death and
should be avoided.
6. Drop Boxes
Although shelters often face challenges posed by
Because sound can have a detrimental effect,
limited operating hours for public access, the use
interventions to reduce sound in shelters are important
of unattended drop boxes where live animals are
for animal health and well-being. Architectural
placed by the public in receptacles for later intake
strategies to minimize the impact of noise (e.g.,
may result in animal suffering or death and should
arrangement of caging, materials selection for
be avoided. Alternatives should be provided (e.g.,
cages, doors, and latches) should be implemented
drop-off arrangements with police department or
in facility design or be added to an existing facility.
veterinary emergency clinics). Information about
Appropriate architectural strategies combined with
these alternatives should be made available to the
behavior modification or enrichment strategies to
public.
11
Population
active
within available primary enclosures. (See section
process of planning, on-going daily evaluation, and
management
describes
an
on Facilities and section on Group Housing for
response to changing conditions as an organization
information on adequate housing.) Ideally, shelters
cares for multiple animals. Effective population
should maintain their populations below maximum
management requires a plan for intentionally
housing capacity to allow for daily intake as well
managing each animals shelter stay that takes into
as more flexibility when choosing appropriate
consideration the organizations ability to provide
enclosures for each animal. Maximum housing
care that meets the recommendations outlined in this
capacity must not be exceeded. Even though
document. The capacity to provide humane care
enclosures may be available, it may be necessary
depends on the number and condition of animals
to leave some empty due to other constraints
admitted and their duration of stay; the size and
on capacity for care (e.g., staffing levels and
condition of the facility; staffing levels and training;
opportunities for enrichment).
and other factors as well as the number of available
Capacity to provide
humane care has
limits for every
organization, just
as it does in private
homes.
enclosures. There are many ways to maintain a
The National Animal Control Association (NACA)
population within an organizations capacity for
and the Humane Society of the United States (HSUS
care whether in a shelter or home-based rescue
2010) recommend a minimum of 15 minutes of
organization. Active population management is one
care time per day for feeding and cleaning each
of the foundations of shelter animal health and well-
animal housed in the shelter (9 minutes for cleaning
being (Hurley 2004a), and must be based on an
and 6 minutes for feeding) (HSUS 2010; NACA
appreciation that capacity to provide humane care
2009b). For example, if 40 animals are present, a
has limits for every organization, just as it does in
minimum of 10 hours of care would be required for
private homes. When a population is not managed
basic care (40 animals @ 15 minutes/animal = 10
within an organizations capacity for care, other
hours). Ability to provide services such as medical
standards of care become difficult or impossible to
and behavioral evaluation or treatment, adoption,
maintain.
spay/neuter
1. Capacity for Care
or
euthanasia
can
be
similarly
evaluated based on average time for service

(Newbury 2009a, 2009b). Staffing or volunteer
Every sheltering organization has a maximum
work hours must be sufficient to ensure that the basic
capacity for care, and the population in their care
needs of animals in the shelter are met each day.
must not exceed that level. Factors that determine

capacity for care include: the number of appropriate
Length of stay has a dramatic effect on the experience
housing units; staffing for programs or services;
and needs of animals in shelter care. The type of
staff training; average length of stay; and the total
care and enrichment provided to sheltered animals
number of reclaims, adoptions, transfers, release, or
must be appropriate to the length of stay (Patronek
other outcomes. Many factors can alter the capacity
2001). Average or median length of stay is also
for care. For example, loss of animal care staff, or
a key factor contributing to the number of animals
malfunctioning enclosures, can temporarily decrease
present in the shelter each day, which in turn affects
the capacity for care until such time as new persons
the ability to provide adequate care. For example,
are hired and appropriately trained, or enclosures
if an average of 5 cats per day enter the shelter
are repaired or replaced. Operating beyond an
and each stays an average of 5 days, the average
organizations capacity for care is an unacceptable
daily population would be 25 cats. If the average
practice.
length of stay rises to 10 days with no change in the

average intake, then the average daily population
Maximum housing capacity must be based on the

number of animals who can be adequately housed
12
would double to 50 cats.
Adequate staffing must be available to ensure that
must provide a means of balancing admission with
each critical point of service (e.g., vaccination or
the outcomes available (e.g., adoption, transfer,
medical evaluation, spay/neuter surgery, or a
release, return to owner, euthanasia, or others).
physical move to adoption) is delivered promptly.
Increasing the number of animals housed beyond
Delays resulting in even one to two additional days
the capacity for care is an unacceptable practice.
of care may result in crowding and poor animal

welfare in facilities that operate near maximum
Inspection of all animals must be performed daily in
capacity. Expected demand for these critical
order to routinely evaluate and monitor adequacy
points of service should be estimated based on the
of capacity and to identify needs for housing, care,
expected numbers of animals who will need each
or service (CFA 2009; New Zealand 1993).
service and the length of time it takes to complete
Appropriate interventions must be made before
each procedure (e.g., number of animals needing
animal numbers exceed the capacity for care and
evaluation or spay neuter surgery prior to adoption).
housing. Waiting to respond until capacity has been
Operating beyond capacity for care will result in
exceeded results in animal suffering.
unwanted outcomes including: delays or failure

to provide necessary care; use of substandard
3. Monitoring Statistical Data
housing; increases in staff and animal stress;
Monitoring population statistics over time is a
haphazard mixing of animals; increased risk of
necessary component of a population management
infectious disease exposure; and increases in
plan. At minimum, statistics must include monthly
negative interactions between animals (Hurley
intake (e.g., stray, owner surrendered) and outcomes
2008b; Newbury 2009a, 2009b). Operating
by type (e.g., adoption, euthanasia, returned to
beyond capacity for care creates a vicious cycle;
owner) for each species. For optimal population
services required for moving animals through the
management and monitoring, an animal census
system are delayed. These delays prolong average
(animal inventory) should be taken, evaluated, and
lengths of stay for animals, leading to increased
reconciled with records daily to ensure accuracy of
daily population. This further taxes the organizations
data collection as well as facilitate evaluation of
capacity for care, worsens conditions, and threatens
capacity. Ideally, population statistics should also
animal well-being (Newbury 2009a, 2009b).
include an evaluation by age group, health and
Once a shelter has exceeded its capacity for care
behavior status at intake as well as at outcome.
it is no longer possible to ensure the Five Freedoms.
More detailed data monitoring such as tracking
2. Protocols for Maintaining

Adequate Capacity for Care
Shelters must have policies and protocols to maintain
incidence of disease at intake (pre-existing) and

during shelter stay (from previous exposure or shelter
acquired) is a best practice.
Effective
population
management
requires a plan
for intentionally
managing each
animals shelter
stay that takes
into consideration
the organizations
ability to provide
care.
Operating beyond
an organizations
capacity for care
is an unacceptable
practice.
adequate capacity for care and housing. Policies
13
Sanitation
Good sanitation is an integral part of humane
the products or practices. Very often, even though
animal housing. Proper cleaning and disinfection
protocols appear adequate, changes in practices
practices help reduce the transmission of infectious
(e.g., inaccurate dilution of disinfectants or changes
diseases to both animals and people, and result in
in day-to-day cleaning practices) have contributed to
a cleaner and healthier environment (Cherry 2004;
outbreaks (Petersen 2008). Sanitation protocols must
Hoff 1985; Lawler 2006; Weese 2002). A clean
be revised as needed during an outbreak to address
shelter also has the added benefits of increasing
specific pathogens.
the comfort level of the animals and presenting a

positive image of the shelter to the public. Protocols
a)
Sanitation Procedures
for proper sanitation are essential for any sheltering
An assessment of the facility, animal population,
program. Providing education and training as well
training, equipment and procedures to be employed
as ensuring compliance with those protocols is also
must be considered when developing sanitation
essential.
protocols. Ideally, sanitation protocols should be

developed and periodically reviewed in consultation
1. Cleaning and Disinfection
with a veterinarian experienced in shelter medicine.
Physical cleaning is defined as the removal of urine,
While information about shelter sanitation may be
fecal matter, and other organic material from the
extrapolated from many sources, protocols must be
environment (Gilman 2004; Smith 2005). Cleaning
based on current knowledge and recommendations
should result in a visibly clean surface, but may not
developed specifically for animal shelters, and must
remove all of the harmful pathogens. Disinfection is
include specific methods and agents for achieving
the process that will kill most of the contaminants
the goals of both cleaning and disinfection. An
in a given area (Gilman 2004). Sanitation, for
increasing number of resources exist providing
the purposes of this document, is defined as the
guidelines tailored to the shelter environment
combination of cleaning and disinfection, and is
(Dvorak 2009; Miller 2004b; Peterson 2008; UC
a requirement for all shelters and rescue homes.
Davis 2009).
Sterilization is the destruction of all microbes,

including spores, and is generally reserved for
Enough staff must be assigned to complete sanitation
surgical instruments, surgical gloves, and other
tasks promptly each day so that animals spend the
equipment necessary for sterile procedures. True
majority of their time in sanitary conditions. As an
sterilization of cage and kennel surfaces does not
example, out of the total of 15 minutes recommended
occur in a shelter (Gilman 2004).
per animal for daily husbandry, NACA and HSUS

guidelines recommend a minimum of 9 minutes per
Enough staff must

be assigned to
complete sanitation
tasks promptly each
day so that animals
spend the majority
of their time in
sanitary conditions.
14
Whether or not infectious disease occurs is dependent
animal per day for routine cleaning. Thus 40 dogs
on several factors: the host (exposed animal), the
@ 9 minutes/dog = 360 minutes. This total time of
virulence of the pathogen, the amount of the pathogen
360 minutes (6 hrs) would allow sufficient time for
present, and the duration of exposure (Lawler 2006).
a 10-minute disinfectant contact time in each kennel
Infectious dose defines a threshold amount of a
because other activities or tasks (e.g., cleaning
pathogen required to cause infection and disease. By
other kennels, laundry) can be accomplished while
cleaning and using disinfectants properly, the number
the disinfectant sits.
of pathogens in the environment is decreased,

reducing the dose delivered if an animal is exposed.
Selection of proper cleaning and disinfectant
Sanitizing with the proper frequency decreases
products is essential. Detergents and degreasers
the duration of exposure. In the event of a disease
must be used as needed to maintain clean surfaces
outbreak, sanitation protocols and practices should
free of visible dirt and debris. Disinfectants must be
be reviewed to determine if there are problems with
chosen that will be effective under the conditions
Sanitation
present in a given environment (e.g., presence of
cleaning of surfaces with a detergent or degreaser,
organic matter), and with demonstrated activity
application
against the pathogens for which the animals are
concentration and for sufficient time, rinsing, and
at risk (Etrepi 2008). Unenveloped viruses such as
drying. When water or cleaning and disinfecting
parvovirus, panleukopenia, and feline calicivirus
products will be sprayed in or near the area of
are of particular concern, but other disinfection-
the primary enclosure, animals must be removed
resistant agents such as coccidia and Microsporum
from the cage or kennel, or separated from the
canis may also be problematic. Some disinfectants
area being cleaned by guillotine doors to prevent
have been shown by independent studies not
splatter, soaking of the animals and stress. It is an
to be effective against these durable pathogens
unacceptable practice to spray down kennels or
(e.g., quaternary ammonium compounds against
cages while animals are inside them.
of
disinfectant
at
the
correct
unenveloped viruses), in spite of EPA-approved

labeling by manufacturers (Eleraky 2002; Kennedy
Animals who are housed long-term in the same
1995; Moriello 2004; Scott 1980). Products that
enclosure require less frequent disinfection of their
have not been independently validated against
enclosure, but daily cleaning is still essential to
unenveloped viruses and other pathogens of
maintain sanitary conditions. In many instances,
concern should not be used as the sole disinfectant.
cages and kennels can be cleaned using the spot

cleaning method, where the animal remains in its
The facility should be cleaned in order of animal
cage while the cage is tidied, and soiled materials,
susceptibility to disease and potential risk to
urine and feces are removed. Spot cleaning may be
the general population, starting with the most
less stressful for the animal as it requires less animal
susceptible animals and ending with those who
handling and does not remove familiar scents
carry the highest risk of transmitting infectious
(Patronek 2001). Daily cleaning is also necessary in
disease. Separate cleaning supplies should be
cage free housing and home environments.
designated for each area. Appropriate protective

clothing (gloves, gowns, and/or boots), should be
Improper
used in each area, and removed before proceeding
transmission (Curtis 2004). Practices that track
to care for other animals in the population. (See
pathogens from one enclosure to another put animals
section on Public Health for recommendations on
at risk. Mopping should be avoided if possible.
personal protective equipment.) Failure to follow a
When mopping cannot be avoided (e.g., when
specified order of cleaning may result in susceptible
hosing is not possible) a disinfectant with good
populations being exposed to disease (Gilman
activity in the presence of organic matter must be
2004; Smith 2005).
used, and contaminated mop water should not be
cleaning
may
increase
pathogen
used from one housing area to another. Acceptable

In general, the order of cleaning and care, from first
sanitation cannot be accomplished using water
to last, should be:
alone, nor using only a disinfectant (e.g., bleach)

with no detergent properties. Care should be taken
1) healthy puppies and kittens and healthy

nursing bitches and queens;
when mixing cleaning products as the resulting

mixture could be ineffective or even toxic. Alternative
2) healthy adult animals;
methods of disinfection such as ultraviolet (UV) light
3) unhealthy animals.
or reliance on freezing during cold weather are not

sufficient for sanitation in shelters or rescue facilities.
Thorough sanitation of primary enclosures before a

new animal enters is essential. Sanitation protocols
Improper housing and poor facility design can also
must include removal of gross organic matter, pre-
contribute to pathogen transmission. Housing for

15
Spraying down
kennels or cages
while animals
are inside them is
an unacceptable
practice.
recently admitted or ill animals and those who are
and kittens and newly admitted animals. Garments
younger than 20 weeks of age should be designed
must be changed after handling an animal with a
to permit cleaning without extensive handling of
diagnosed or suspected serious illness such as
the animal or removal to an area that has not been
parvovirus.
sanitized (e.g., double-sided or compartmentalized

housing). Animal housing areas should be designed
All equipment that comes in contact with animals
to withstand spraying of water and cleaning fluids;
(e.g., muzzles, medical and anesthetic equipment,
adequate drainage is essential. (See section on
humane traps, gloves, toys, carriers, litterboxes,
Facilities for information on appropriate shelter
food bowls, bedding) including cleaning supplies
design to support cleaning and disinfection.)
should be either readily disinfected or discarded

after use with a single animal. Items that cannot
b)
Fomite Control
be readily disinfected, such as leather gloves
A fomite is an object that may be contaminated with
and muzzles, represent a risk to animals. Their
pathogens and contribute to transmission of disease.
use should be avoided especially for animals
The human body and clothing may serve as fomites.
who appear ill and during disease outbreaks. For
As apparently healthy animals as well as those who
example, ringworm has been cultured from leather
are obviously ill may be shedding pathogens, any
animal handling gloves in shelter settings. Mobile
complete sanitation protocol must address proper
equipment such as rolling trash cans, shopping carts,
hygiene of shelter staff, volunteers, and visitors,
and food or treatment carts (including their wheels)
including signage, supervision, and hand sanitation.
may also serve as fomites and should be sanitized

accordingly. Scratched and porous surfaces are
Adequate hand sanitation is one of the best ways
difficult or impossible to completely disinfect and
to prevent disease transmission and should be
should be used with caution or discarded (e.g.,
required before and after handling animals and
plastic litterpans, airline carriers, plastic and
fomites. Hand sanitation is achieved through hand
unglazed ceramic water bowls). Transport cages
washing, use of hand sanitizers, and proper use
and traps, as well as vehicle compartments used for
of gloves. Sinks should be available in all animal
animal transport must be thoroughly disinfected after
housing and food preparation areas, and must be
each use.
equipped with soap and disposable paper towels.

Hand sanitizer dispensers should be provided in all
All clothing and bedding used at the shelter must
animal handling areas. It should be noted that hand
be laundered and thoroughly dried before reuse.
sanitizers are ineffective against some of the most
Organic debris (e.g., feces) should be removed from
dangerous pathogens found in shelter settings (e.g.,
articles before laundering. Articles that are heavily
parvoviruses, caliciviruses) and cannot be relied on
soiled should be laundered separately or discarded.
as the sole means of hand sanitation. Hand sanitizers
Bedding and other materials heavily contaminated
should be used only on hands that appear clean
with durable pathogens such as parvoviruses should
(Boyce 2002) and should contain at least 60%
be discarded rather than risk further spread of
alcohol. Clothing, even if visibly clean, may still carry
disease (Peterson 2008).
pathogens. Protective garments (e.g., gowns, gloves,
16
and boots or shoe covers) should be worn during
Food and water bowls should be kept clean and
cleaning or other intensive animal-handling activities
must be disinfected prior to use by a different
(such as treatment of sick animals or euthanasia) and
animal. Automatic watering devices and water
changed before going on with other activities of the
bottles should not be used if they cannot be
day. Fresh protective garments should be worn when
disinfected before being used by another animal.
handling vulnerable populations, including puppies
Use of commercial dishwashers is an excellent
Sanitation
way to thoroughly clean food and water bowls
2. Other Cleaning
(Gilman 2004; Lawler 2006). The mechanical
Outdoor areas around the shelter must be kept
washing action and high temperatures attained in
clean, recognizing it is impossible to disinfect
dishwashers will destroy the majority of pathogens
gravel, dirt, and grass surfaces. Access to areas
but may not destroy unenveloped viruses such
that cannot be disinfected should be restricted to
as parvoviruses. If these viruses are a problem a
animals who appear healthy, have been vaccinated
disinfectant should be applied to the dishes before
and dewormed, and are 5 months or older. Ideally,
or after going through the dishwasher. When dishes
feces should be removed immediately from outdoor
are sanitized by hand, they must be thoroughly
areas, but at minimum must be removed at least
washed and rinsed prior to disinfection. Ideally,
daily. Standing water should not be allowed to
food and water receptacles should be cleaned in an
accumulate in areas around the shelter because
area separate from litter boxes or other items soiled
many pathogens thrive and mosquitoes breed
by feces. At minimum, litterpans and dishes must not
readily in these moist environments.
be cleaned at the same time in the same sink, and

the sink should be thoroughly disinfected between
Foster homes are an integral part of many shelter
uses.
programs. Complete disinfection of a private

home is impossible. All foster caregivers should be
Foot traffic also plays a role in fomite transmission.
trained to minimize contamination of their homes
Certain areas of the shelter, like isolation and
by confining newly arrived foster animals or those
quarantine areas, should be restricted to a small
showing signs of illness in areas that can be readily
number of shelter staff. Transport of sick animals
disinfected.
throughout the shelter, especially from intake areas

to holding or euthanasia areas, should be planned
3. Rodent/Pest Control
to minimize spread of disease. Floors, as well as
Many rodents and insects harbor bacteria and other
other surfaces (e.g., tables, and countertops),
pathogens that can contaminate food products,
should be immediately sanitized after contact with
resulting in food spoilage or direct transmission of
urine, feces, vomit, or animals known or suspected
disease to the animals (Urban 1998). Areas of food
to have infectious disease.
storage are particularly vulnerable to infestation. All

food should be kept in sealed bins or containers
Footbaths are inadequate to prevent infectious
that are impervious to rodents and insects (New
disease spread and should not be relied on
Zealand 1993). Food should be removed from
for this purpose. Poorly maintained footbaths
runs at night if rodents and insects are present. If a
may even contribute to the spread of disease.
shelter is experiencing a problem, solutions must be
Achieving adequate contact time (e.g., 10 minutes)
humane, safe, and effective.
is impractical, and footbaths require frequent

maintenance because the presence of organic
debris inactivates many disinfectants. Dedicated
boots that can be disinfected or disposable shoe
covers are more effective and should be used
in contaminated areas (Morley 2005; Stockton
2006). It is unacceptable for animals to walk
through footbaths.
17

Health is not merely the absence of disease or
Comprehensive shelter medical programs that begin
injury but is also closely tied to an animals physical
on intake and continue throughout each animals
and mental well-being (Hurnik 1988). Proper
shelter stay are the foundation of a shelter housing
medical management and health care for shelter
a population of increasingly healthy animals (AAHA
animals is an absolute necessity and must include
2006; CFA 2009; FASS 1999; Griffin 2009a;
attention to overall well-being. It is commonly
Larson 2009; Miller 2004a; New Zealand 1998).
accepted that animal shelters have a responsibility
Decline of animal health and welfare after intake;
to provide for the health and welfare of all animals
sick or injured animals languishing without proper
who enter their care. Unfortunately, compromised
treatment; wide scale disease outbreaks; animals
animal health and welfare have been documented
dying as a result of shelter-acquired disease or
in animal shelters, and without proper precautions
injury; and frequent zoonotic disease transmission
shelters can experience severe disease outbreaks
in the shelter are indicators of a poor healthcare
resulting in wide-scale death and/or euthanasia.
program (FASS 1999). (See section on Physical
Animals often arrive at shelters already experiencing
Health and Well-being for information concerning
health challenges, and even healthy animals
expected mortality rates.)
entering new, expertly designed facilities may have

without a functional medical healthcare program.
1. Veterinary Relationship and

Recordkeeping
Without proper medical care, shelter animals can
All health care practices and protocols should be
suffer and die unnecessarily (HSUS 2007; King
developed in consultation with a veterinarian;
County Animal Services Report).
ideally one familiar with shelter medicine. A formal
their welfare compromised, or risk becoming ill
relationship with a veterinarian should be in place to

Shelter medical programs must include veterinary
ensure that those responsible for daily animal health
supervision (see Glossary for definition) and the
care have the necessary supervision and guidance.
participation of trained staff to provide evaluation,
The best way to ensure that health care practices are
preventive care, diagnosis and treatment (ASV
in keeping with professionally accepted standards is
position statement on veterinary supervision in
to implement written standard operating procedures
animal shelters). Disease prevention should be
(SOPs).
a priority, but appropriate treatment must also be

provided in a timely fashion. Preventive healthcare
Medications
that is appropriate for each species should include
administered under the advice or in accordance
and
treatments
must
only
be
protocols that strengthen resistance to disease and
with written protocols provided by a veterinarian,
minimize exposure to pathogens (Fowler 1993).
and all drugs must be dispensed in accordance with
Training and continuing education for those who
federal and state regulations.
carry out the protocols must be provided. Ensuring

compliance with protocols should be a part of
Accurate medical records are essential. Whenever
program management.
possible a medical and behavioral history should

be obtained from owners who relinquish animals
18
Shelter healthcare protocols should support individual
to the shelter. Shelters must document all medical
animals regaining and maintaining a state of
care rendered to each animal. Ideally, records
physical health and are essential for maintaining an
should include each animals date of entry,
overall healthy population by reducing the frequency
source, identification information, a dated list of
and severity of disease. Individual animal welfare
all diagnostic tests including test results, treatments
must be maintained within the balance of decisions
(including any medications with drug dose and
and practices that support the overall population.
route of administration) and procedures, and
immunizations while in the care of the shelter. All
population. Starting from the time of intake and
medical information should be provided in written
continuing throughout their stay, healthy animals
form with the animal at the time of transfer or
should not be housed or handled with animals who
adoption.
have signs of illness. (See section on Behavioral
Animals must be
vaccinated at, or
prior to, intake
with core vaccines.
Health and Well-being for more information on

intake procedures.)
Each animals individual health status should be

evaluated and monitored beginning at intake and
3. Vaccinations
regularly thereafter (AAEP 2004; UC Davis 2009).
Vaccines are vital lifesaving tools that must be used
This allows any problems or changes that develop
as part of a preventive shelter healthcare program.
during an animals shelter stay to be recognized,
Vaccination protocols used for individual pets in
distinguished from pre-existing conditions, and
homes are not adequate in most population settings.
addressed.
Strategies must be specifically tailored for shelters

because of the higher likelihood of exposure to
A medical history, if available, should be obtained
infectious disease, the likelihood that many animals
from the owner at the time of surrender. Any available
entering the shelter are not immune (Fischer 2007)
information should be solicited when stray animals
and the potentially life-threatening consequences of
are impounded as well. Ideally, this information
infection. Some vaccines prevent infection whereas
should be obtained by interview, although written
others lessen the severity of clinical signs (Peterson
questionnaires are acceptable. Each animal should
2008). Panels of experts (AAFP 2006; AAHA
receive a health evaluation at intake to check for
2006) agree that protocols must be customized for
signs of infectious disease and/or problems that
each facility, recognizing that no universal protocol
require immediate attention (UC Davis 2009). Intake
will apply to every shelter situation.
evaluations should be documented in the medical

record. Every attempt should be made to locate
Guiding principles for core vaccination in shelters,
an animals owner, including careful screening for
that are generally applicable to most shelters, are
identification and microchips at the time of intake.
available (AAFP 2009; AAHA 2006). Within this
Intake health evaluation should therefore include
framework, specific vaccination protocols should be
scanning multiple times for a microchip using a
tailored for each program with the supervision of
universal scanner. Research has shown that the
a veterinarian, taking into consideration risks and
likelihood of detecting microchips increases with
benefits of the vaccines, diseases endemic to the
repeating the scan procedure multiple times (Lord
area, potential for exposure, and available resources
2008). (See subsections below for information on
(Miller & Hurley 2004; Miller & Zawistowski 2004)
vaccination and other intake treatments.)

Because risk of disease exposure is often high in
Separation of animals entering shelters is essential
shelters, animals must be vaccinated at or prior
for proper maintenance of health and welfare.
to intake with core vaccines. Pregnancy and mild
Beginning at intake, animals should be separated
illness are not contraindications to administering
by species and age as well as by their physical and
core vaccines in most shelter settings because the
behavioral health status. Young animals (puppies
risk from virulent pathogens in an unvaccinated
and kittens under 20 weeks [5 months] of age)
animal would be far greater than the relatively low
are more susceptible to disease and so should
risk of problems posed by vaccination (AAFP 2009;
be provided with greater protection from possible
AAHA 2006; Larson 2009). Core vaccines for
exposure, which can be more easily accomplished
shelters currently include feline viral rhinotracheitis,
when they are separated from the general
calicivirus, panleukopenia (FVRCP) for cats (AAFP

19
An emergency
medical plan must
be in place to
provide appropriate
and timely
veterinary medical
care for any animal
who is injured, in
distress, or showing
signs of significant
illness.
2009) and distemper, hepatitis, parainfluenza, and
4. Emergency Medical Care
canine parvovirus (DHPP)/distemper, adenovirus 2,
An emergency medical plan must be in place to
parvovirus, and parainfluenza virus (DA2PP) and
provide appropriate and timely veterinary medical
Bordetella bronchiseptica for dogs (AAHA 2006).
care for any animal who is injured, in distress, or
The use of modified live virus vaccines (MLV) is
showing signs of significant illness (AAEP 2004;
strongly recommended over killed products for core
CFA 2009; CVMA 2009; FASS 1999). Staff
shelter vaccines in cats and dogs, including those
should be trained to recognize conditions that
that are pregnant, because they provide a faster
require emergency care. The emergency care
immune response.
plan must ensure that animals can receive proper

veterinary medical care and pain management
Rabies vaccination on intake is not considered a
promptly (either on site or through transfer to another
priority in most shelters, as the risk of exposure to this
facility) or be humanely euthanized by qualified
disease is not high within most shelter environments.
personnel as permitted by law.
However, animals should be vaccinated against

rabies when a long-term stay is anticipated; when
5. Pain Management
risk of exposure is elevated; or when mandated by
Shelters often care for animals with acute or
law. At minimum, animals should be vaccinated for
chronically painful medical conditions. The American
rabies at or shortly following release.
College of Veterinary Anesthesiologists (ACVA)

defines pain as a complex phenomenon involving
Shelters that house animals for extended periods of
pathophysiological and psychological components
time have an obligation to ensure that vaccinations
that are frequently difficult to recognize and interpret
are repeated in accordance with shelter medicine
in animals (ACVA 2006). Pain must be recognized
recommendations (AAFP 2006; AAHA 2006).
and treated to alleviate suffering. Unrelieved pain
Re-vaccination is recommended for puppies and
can result in chronic physical manifestations such as
kittens until maternal antibody wanes. Puppies and
weight loss, muscle breakdown, increased blood
kittens must be re-vaccinated (DHPP and FVRCP,
pressure and a prolonged recovery from illness or
respectively) at 23-week intervals for the duration
injury (Robertson 2002). Early pain management
of their shelter stay or until they are over 1820
is essential. Failure to provide treatment for pain is
weeks old.
unacceptable.
Shelters that do not vaccinate with core vaccines
Recognizing and alleviating pain in a wide variety
immediately on entry, or do not vaccinate all
of species can be complex and difficult (Paul-Murphy
animals, are much more likely to experience deadly
2004). Individual animals have varying reactions to
outbreaks of vaccine preventable disease (Larson
stimuli and may manifest a variety of clinical and
2009). Protocols for managing adverse reactions
behavioral signs (ACVA 2006). Although there
must be provided by a veterinarian and required
are multiple scales and scoring systems published
treatments must be accessible. Training on proper
for gauging animal pain, few have been validated
vaccine storage and administration, and treating
and there is no accepted gold standard system for
reactions, should be supervised by a veterinarian.
assessing pain in animals (IVAPM 2005). However,
The location for injection of a specific vaccine
it is generally assumed that if a procedure is painful
(i.e., rabies in the right rear leg) should follow
in human beings then it must also be painful in
administration site guidelines (AAFP 2006; AAHA
animals (ACVA 2006; APHIS 1997b). It is the
2006). Records of any immunizations provided
shelters responsibility to combine findings from
while in the care of the shelter should be kept.
physical examination, familiarity with species and

breed, individual behavior, and knowledge of the
20
degree of pain associated with particular surgical
many parasite eggs are very difficult to eradicate
procedures, injuries and/or illnesses in order to
from the environment, prompt removal of feces,
assess pain.
proper sanitation, and treatment as described above

are important steps to help ensure that individual,
Pharmacologic and non-pharmacologic approaches
environmental, or population level parasitism does
to the treatment of pain are evolving; in either case,
not threaten the health of animals or humans.
treatment should be supervised by a veterinarian.

Analgesia must be of an appropriate strength and
7. Monitoring and Daily Rounds
duration to relieve pain. Non-pharmacologic (e.g.,
Rounds must be conducted at least once every 24
massage, physical therapy) approaches that help
hours by a trained individual in order to visually
increase comfort and alleviate anxiety can be used
observe and monitor the health and well-being of
to supplement pharmacologic interventions. When
every animal. Monitoring should include food and
pain can be anticipated, analgesia should be
water consumption, urination, defecation, attitude,
provided beforehand (pre-emptive). Animals must
behavior, ambulation, and signs of illness or other
be reassessed periodically to provide ongoing pain
problems (CFA 2009; New Zealand 2007; UC
relief as needed. When adequate relief cannot be
Davis 2009). Monitoring should take place before
achieved, transfer to a facility that can meet the
cleaning so that food intake and condition of the
animals needs, or humane euthanasia must be
enclosure as well as any feces, urine, or vomit can
provided.
be noted. For animals housed in groups, monitoring
6. Parasite Control
Medical rounds
must be conducted
at least daily by a
trained individual
in order to visually
observe and
monitor the health
and well-being of
every animal.
should also take place during feeding time, so

that appetite (food intake) or conflicts around food
Many animals entering shelters are infected with
may be observed. Any animal that is observed to
internal and external parasites (Bowman 2009).
be experiencing pain; suffering or distress; rapidly
Though not always clinically apparent, parasites
deteriorating
can be easily transmitted, cause significant disease
or suspect zoonotic medical conditions must be
and suffering, persist in the environment, and
assessed and appropriately managed in a timely
pose a risk to public health (CAPC 2008; CDC
manner (AAEP 2004; CDA 2009; CFA 2009;
2009). Shelters have a responsibility to reduce risk
New Zealand 2007).
health;
life-threatening
problems;
of parasite transmission to humans and animals.

An effective parasite control program should be
When apparently healthy animals remain in care
designed with the supervision of a veterinarian.
for longer than 1 month, exams including weight
Animals should receive treatment for internal and
and body condition score should be performed
external parasites common to the region and for
and recorded by trained staff on at least a monthly
any obvious detrimental parasite infection they are
basis. Veterinary examinations should be performed
harboring. Treatment and prevention schedules
twice each year or more frequently if problems
should be guided by parasite lifecycles and
are identified. Geriatric, ill, or debilitated animals
surveillance testing to identify internal and external
should be evaluated by a veterinarian as needed for
parasites that may be prevalent in the population.
appropriate case management.
Ideally, animals should receive parasite prevention

on entry and regularly throughout their shelter
There are many examples of health conditions
stay to prevent environmental contamination and
that require ongoing assessment and management
minimize risk to people in the shelter. At minimum,
including, but not limited to, dental conditions,
because of the public health significance, all dogs
retroviral infections, endocrine imbalances, and
and cats must be de-wormed for roundworms and
basic appetite/weight changes. In addition, animals
hookworms before leaving the shelter. Because
must be provided with appropriate grooming

21
Food that is
consistent with the
nutritional needs
and health status
of the individual
animal must
be provided.
and/or opportunities to exhibit species-specific
At minimum, healthy adult dogs and cats (over
behaviors necessary for them to maintain normal
6 months old) must be fed at least once per day
healthy skin and haircoat or feathers (CDA 2009;
(CDA 2009; CFA 2009). Ideally, dogs should be
CFA 2009; New Zealand 1998). Dirty, ungroomed
fed twice daily (New Zealand 1998); cats should
or matted haircoats are uncomfortable, predispose
ideally be fed multiple small meals or encouraged
animals to skin disease, and in extreme cases can
to forage throughout the day (Vogt 2010). If food
lead to severe suffering. Appropriate grooming
is not available to cats all day, at minimum, they
and/or bathing is an essential component of animal
should be offered food twice daily. Healthy puppies
health and should never be considered cosmetic or
and kittens must be fed small amounts frequently
optional.
or have food constantly available through the day
8. Nutrition
(free-choice) to support higher metabolic rates and

help prevent life-threatening fluctuations in their
Fresh, clean water and proper food are basic
blood glucose levels (hypoglycemia). Debilitated,
nutritional requirements for physical health. Fresh,
underweight, pregnant, and lactating animals
clean water must be accessible to animals at all
should receive more frequent feedings to support
times unless there is a medical reason for water to
increased metabolic needs. Veterinary input should
be withheld for a prescribed period of time. Water
be sought when developing a feeding protocol for
should be changed daily and whenever it is visibly
a population of animals, or when treating starved
soiled. Food that is consistent with the nutritional
animals or individuals with unique nutritional and
needs and health status of the individual animal
health needs.
must also be provided. The amount and frequency

of feeding varies depending on life stage, species,
Food intake must be monitored daily. Animals should
size, activity level, health status of the animal and the
be weighed and body condition assessed routinely.
particular diet chosen. Food must be fresh, palatable,
Animals have highly variable metabolic requirements
free from contamination and of sufficient nutritional
(Lewis 1987). Each animal should be fed to meet
value to meet the normal daily requirements to allow
individual needs and prevent excessive gain or loss
an animal to attain maximum development, maintain
of body weight. Animals displaying inappetence, or
normal body weight, and rear healthy offspring. Food
extreme weight loss or gain must be evaluated by a
in animal enclosures should be examined regularly
veterinarian and treated as necessary.
to ensure it is free of debris and not spoiled. At

minimum, uneaten food must be discarded after 24
Food and water must be provided in appropriate
hours. Food that has been offered to an animal and
dishes, which should be designed and placed to
remains uneaten must not be fed to another animal.
give each animal in the primary enclosure access

to sufficient food and water. Food and water dishes
Animals who guard

food or prevent
access by cage mates
must be housed or
fed separately.
Ideally, a consistent diet should be fed to all
must be safe, sufficient in number, and of adequate
animals, rather than a variety of products. Feeding
size. When more than one animal is housed in an
a consistent diet minimizes gastrointestinal upset,
enclosure, careful monitoring and grouping to match
stress, and inappetance associated with frequent
animals with similar nutritional needs are essential.
diet change, and helps to ensure the product is fed
Animals who guard food or prevent access by
in appropriate quantity. The feeding of raw food
cage mates must be housed or fed separately.
diets is not recommended in shelters because of
Location of food and water containers should also
concerns about bacterial or parasite contamination
allow easy observation, access for cleaning and
and public health risk (CVMA 2006; Finley 2008,
filling and should prevent contamination from litter,
LeJeune 2001; Lenz 2009; Morley 2006).
feces, and urine. If automatic devices or drinking

bottles are used, they should be examined daily to
22
ensure proper function and cleanliness and must be
rising levels of infectious diseases (e.g., parvovirus
disinfected between users.
or upper respiratory infection; URI) which require a

response by the shelter. Shelter deaths after entry,
Old food creates a health hazard by spoilage and/
not related to euthanasia, should never represent
or attraction of pests. Food distributed to animals that
more than a very small proportion of animal
remains uneaten within 24 hours must be removed
intakes. For example, statewide data for municipal
and discarded to prevent spoilage. A schedule of
animal control and public or private rescue groups
regular sanitation must be followed for all food and
and humane societies in Virginia for the years
water containers. Food preparation and storage
20042007 indicate that <2% of cats and <1%
areas must be easily sanitized and maintained in a
of dogs received by those facilities were reported
clean condition. Supplies of food should be stored
as having died in the shelter. (This information is
in a manner to prevent spoilage or contamination.
published annually by the Virginia Department of
Refrigeration is needed for perishable foods. Food
Agriculture and Consumer Services, Office of the
should not be fed after the expiration date. Factors
State Veterinarian.) A survey of 11 open-intake
such as exposure to heat or air may also decrease
animal shelters (including large, municipal shelters
shelf life. Toxic substances and vermin should be
in communities such as Los Angeles and New York
kept out of contact with food, food storage, and
City) revealed an average shelter death rate
preparation areas (AAEP 2004). Stored food should
(calculated as number of dogs and cats that died
be clearly labeled if removed from the original
in the shelters care divided by total live dog and
package.
cat intake) of 0.75% (range 0.181.61%) (HSUS
9. Population Well-being
2007). Numbers in excess of this indicate a

situation requiring immediate measures for control.
Individual animal health and overall population

cannot exist in most shelter settings. Shelter medical
10. Response to Disease or

Illness
staff must therefore regularly monitor the status of
Response to disease and illness must be an integral
individual animals and the population as a whole
part of every shelter health program. A disease
to allow for early detection of problems and prompt
response plan should include measures to minimize
intervention. Ideally, shelters should also monitor and
transmission to unaffected animals or people and
assess frequency of specific problems (e.g., upper
ensure appropriate care of the affected animal
respiratory infections, parvoviruses) set realistic
(Hurley 2009). Because of the wide variety of
goals, develop targeted strategies, and monitor the
pathogens, modes of transmission, and types
effectiveness of medical health programs, ultimately
of facilities, no single response can suit every
leading to better overall population management
circumstance (ASV position statement on infectious
and individual animal welfare. This type of
disease outbreak management, 2008). (See section
surveillance will also facilitate early recognition and
on Public Health for more information on prevention
reporting of problems, accurate diagnosis, effective
of disease transmission.)
health are interdependent. Without one the other
interventions, and data collection. Animal health

plans must be reviewed in response to changes
a)
Isolation
observed in animal health, illness or deaths.
All facilities should have a means of providing

isolation that will allow for humane care and not
In addition to tracking trends related to specific
put other animals at risk (CDA 2009). Isolation
health problems, a periodic review of the rate of
may be accomplished physically on-site or through
illness (morbidity) or deaths (mortality) should be
transfer to an appropriate facility. When isolation
conducted. Shelter deaths are often indicators of
is impossible, or inadequate to control transmission

23
of the particular pathogen, the shelter must carefully
may suffice to control the spread of disease. Ideally,
weigh the consequences of exposure of the general
animal movement should stop until a targeted control
population against euthanasia. Allowing animals
strategy can be implemented. Animal handling
with severe infectious disease to remain in the
and foot traffic should be limited. In response to
general population is unacceptable. Even animals
an outbreak, protocols (vaccination, sanitation,
with mild clinical signs of contagious disease should
movement, etc.) should be reviewed to ensure that
not be housed in the general population as doing
measures are effective shelter-wide against the
so creates a substantial risk of widespread disease
pathogens of concern. Animals should be monitored
transmission.
for signs of disease during an outbreak at least twice

daily. Shelters should avoid returning recovered or
Failure to provide
treatment for pain
is unacceptable.
b)
Diagnosis
exposed animals to the general population while
In the event of severe or unusual conditions, or
there is significant risk they may transmit disease to
outbreaks of infectious disease, diagnosis or
other animals. When releasing a sick or infectious
identification of specific pathogens should be
animal from the shelter, full disclosure should be
sought. Initially, a clinical or working diagnosis,
made to the person or organization receiving the
as determined by a veterinarian, may provide the
animal. Shelters must also take care that all federal,
basis for treatment and response. When a specific
state, and local laws are followed concerning
pathogen has not been identified, a risk assessment
reportable diseases.
must be performed based on the suspected

pathogens and the number of animals who have
Although rarely the only option, depopulation is one
been in contact with the infected animals.
means of response to a disease outbreak. Before

depopulation is undertaken, many factors including
Animals with a suspected infectious disease must
transmission, morbidity, mortality, and public health
be isolated until diagnosis or subsequent treatment
must be taken into account. All other avenues must
determines them to be a low risk to the general
be fully examined and depopulation viewed as
population. When an animal dies from unexplained
a last resort (ASV position statement on infectious
causes, a necropsy along with histopathology
disease outbreak management, 2008).
should be performed to provide information to
During a disease
outbreak, physical
separation must be
established between
exposed, at-risk
and unexposed
animals or groups
of animals.
protect the health of the rest of the population.
11. Medical Treatment of Shelter

Animals
Protocols to define and manage common illnesses
Treatment decisions should be based upon a number
based on clinical signs should be developed and
of criteria such as the ability to safely and humanely
used in consultation with a veterinarian. Protocols
provide relief, prognosis for recovery, the likelihood
should detail the expected course of disease and
of placement after treatment, and the number of
response to treatment. Veterinary input should be
animals who must be treated. Duration of treatment
sought when disease or response to treatment does
expected, expense and resources available for
not follow expected course.
treatment should also be considered.
c)
The legal status of the animal must never prevent
Outbreak Response
During an outbreak, physical separation must
treatment to relieve suffering (which may include
be established between exposed, at-risk and
euthanasia if suffering cannot be alleviated). Shelters
unexposed animals or groups of animals. In some
must have specific protocols to provide immediate
circumstances, it may be necessary to stop intake
care when legal status is an issue.
or adoptions in order to prevent disease spread. In

other circumstances, a properly set up isolation room
24
Decisions must balance both the best interest of
medication, developed in consultation with a
the individual animals requiring treatment and the
veterinarian, for management of common diseases
shelter population as a whole. When treatment is
should be provided to staff. All treatments should be
needed, shelters are responsible for the safety of
documented.
the animals, the people working with the animals,

and the surrounding environment. Effective and safe
The use of antimicrobials in shelter populations
use of medication requires a reasonably certain
warrants special mention. Bacteria are capable
diagnosis, proper administration, and monitoring
of developing resistance to certain drugs. In some
the course of disease so that success or failure can
cases, they are able to pass this resistance to other
be determined. Those providing treatment must have
bacteria, including those that cause infections in
the necessary training, skills, and resources to ensure
both animals and people. To prevent antimicrobial
treatment is administered correctly and safely.
resistance from developing, it is vital to limit
Allowing animals
with severe
infectious disease
to remain in the
general population
is unacceptable.
antimicrobial use to those situations where these

Shelters should also have clear policies for handling
drugs are clearly indicated (AAHA /AAFP 2006;
disease problems that may develop after adoption.
AVMA 2008b). Antibiotic selection and dosing
Adopters or those taking animals from the shelter
should be specific to the infection and animal being
should be informed about the presence of any
treated; and, when possible, based on appropriate
disease or condition known to be present at the time
diagnostics. Inappropriate use of antibiotics is not
of adoption and provided a copy of any treatment
a substitute for good preventive medical care.
records.
Guidelines for antimicrobial use in companion

animals have been published and these principles
Professional supervision is required for use of
should also be applied to the shelter setting (AAHA/
all prescription drugs, controlled and off-label
AAFP 2006; AVMA 2008b).
medication (FDA 2009a, 2009b). Protocols for
25

Staff must
be trained to
recognize animal
stress, pain, and
suffering as well
as successful
adaptation
to the shelter
environment.
Good health and well-being depend on meeting
both the mental and behavioral needs, as well as

the physical needs, of animals (Griffin 2009a;
a)
Jenkins 1997; McMillan 2000, 2002; Wells
A thorough behavioral history and the reason(s) for
2004a; Wojciechoska 2005). Individual animals
relinquishment should be obtained at the time of
have a wide variety of psychological needs
intake. Any available information should be solicited
that are determined by such factors as species,
when stray animals are impounded as well. Ideally,
genetic makeup, personality, prior socialization
this information should be obtained by interview,
and
take
although written questionnaires are acceptable. The
the perspective of each individual animal into
history should be used to alert staff to the presence
consideration as well as the conditions experienced
of potential problems, such as aggression or anxiety,
by the population (Griffin 2009a; McMillan 2000,
and to inform staff of any individual needs, so that
2002; Wojciechoska 2005).
proper care can be provided for that animal (Griffin
experience.
Behavioral
care
must
Behavioral History
2009a).
The structural and social environment, as well as
opportunities for cognitive and physical activity, are
Shelters should be aware that histories provided,
important for all species of animals (ILAR 1996).
although important, may be either incomplete or
An appropriate environment includes shelter and
inaccurate. For example, some problem behaviors
a comfortable resting area, in which animals are
such as aggression may be under reported or
free from fear and distress and have the ability to
under stated (Marder 2005; Segurson 2005;
express normal, species typical behaviors. Lack of
Stephen 2007). All incidents or reports of a history
control over ones environment is one of the most
of aggressive behavior along with the context in
profound stressors for animals. The stress induced by
which they occurred must be recorded as part of an
even short-term confinement in an animal shelter can
animals record.
compromise health; and when confined long-term,

animals frequently suffer due to chronic anxiety,
b)
Minimizing Stress
social isolation, inadequate mental stimulation and
Animals experience a variety of stressors in shelters,
lack of physical exercise (Fox 1965; Griffin 2009a,
beginning with the intake process (Coppola 2006,
2006; Hennessy 1997; Patronek 2001; Stephen
1997; Griffin 2009a; Hennessey 1997). Care
2005; Tuber 1999; Wemelsfelder 2005). Proper
must be taken to minimize stress during this crucial
behavioral healthcare is essential to reduce stress
time in order to minimize problems, which may delay
and suffering as well as to detect problem behaviors
or even prevent acclimation or adjustment to the
that may pose a safety risk to humans or other
shelter environment and prolong or intensify anxiety
animals.
and mental suffering (Grandin 2004). During intake

procedures, particular care should be taken not to
Stress and the development of abnormal behaviors
place cats within spatial, visual or auditory range
are exacerbated when opportunities for coping
of dogs (Griffin 2009a, 2009b; McCobb 2005).
(e.g.,
hiding,
seeking
social
companionship,
mental stimulation or aerobic exercise) are lacking.
2. Behavior Evaluation
Behavior problems compromise health and welfare
Assessment of an animals behavior must begin
as well as potential for adoption (Griffin 2009a).
at the time of intake. Just as care is taken to note

any physical problems that may require attention,
behavioral problems (stress, fear, anxiety, aggression)
that require intervention or affect how that animal can
be safely handled should also be noted at the time of
26
intake and entered into an animals record. Actions
optimal practices. However, if many animals are
should be taken to respond promptly to behavioral
displaying signs of unrelieved stress, steps must
needs (Griffin 2009a). Ongoing assessment of each
be taken to improve the shelters stress reduction
animals behavior should continue throughout the
protocols.
animals stay in the shelter.
confinement must be avoided for feral animals and
For
humane
reasons,
long-term
for those who remain markedly stressed/fearful and

Manifestations of normal and abnormal behavior
are not responding to treatment/behavioral care
indicate how successfully an animal is coping in
(Griffin 2009b; Kessler 1999a, 1999b).
their environment (Fox 1965; Griffin 2002, 2009a,

2006; Houpt 1985; McMillan 2002; Overall
Ideally, a systematic behavioral evaluation should
1997, 2005). Therefore, staff must be trained to
be performed on all animals prior to re-homing or
recognize body language and other behaviors that
other placement (Griffin 2009a). Some evaluations
indicate animal stress, pain, and suffering as well as
have been peer-reviewed, commonly accepted,
those that indicate successful adaptation to the shelter
studied and/or published, but none is scientifically
environment. When animals are well adjusted and
validated for predicting future behavior in the home
their behavioral needs are satisfied, they display a
with certainty. However, information gleaned during
wide variety of normal behaviors including a good
such testing (e.g., level of activity and arousal) may
appetite and activity level, sociability, grooming,
be useful for characterizing the animals personality,
appropriate play behavior and restful sleeping.
determining behavioral needs in the shelter, matching
Behavioral indicators of stress, social conflict, pain
animals with appropriate adopters and identifying
or other suffering, include persistent hiding, hostile
individual animals who may not be suitable for re-
interactions with other animals, reduced activity or
homing or other placement (Animal Rescue League
appetite, depression and/or social withdrawal,
of Boston 2010; Bollen 2008; Christensen 2007;
barrier
stereotypic
Hetts 2000; Griffin 2009a; Ledger 1995; Ledger
behaviors (e.g., repetitive spinning, jumping or
1997; Netto 1997; Neidhart 2002; Sternberg
pacing) or other abnormal behaviors (Fox 1965;
2003; Van der borg 1991). Organizations that
Griffin 2002, 2006, 2009a; Houpt 1985;
develop their own evaluation should do so in
McMillan 2002; Overall 1997, 2005).
consultation with a veterinarian or behaviorist familiar
frustration
or
aggression,
with the science and theory of behavior assessment.

The needs of individual animals will vary. Animals
Staff performing evaluations must receive adequate
must be monitored daily in order to detect trends
training in performance, interpretation, and safety. A
or changes in well-being and respond to their
standardized behavior examination form should be
behavioral
their
used and each evaluation should be documented.
findings each day (Griffin 2009a; UC Davis
Formal behavioral evaluation should not necessarily
2009). Departures from the normal behavior
invalidate information provided by the owner or
and appearance of an animal may also be an
observations made during staff interactions with an
indication that the animal is in pain (ACVA 2006).
animal. An overall assessment must include all of
When pain or suffering is recognized in animals,
the information (history, behavior during shelter stay,
it is imperative that prompt, appropriate steps be
and formal evaluation) gathered about the animal.
needs.
Staff
should
record
taken to alleviate it. (See section on Medical Health

and Physical Well-being for additional information
Criteria for a systematic behavioral evaluation of
on pain management.)
cats are less well established than for dogs (Siegford

2003). However, cats should be assessed by
Some individual shelter animals may experience
observing behavior, and interacting with the cat
severe stress that is difficult to alleviate even with
to help enhance in-shelter care (e.g., recognition

27
of shy, stressed, fearful, poorly socialized or feral
b)
cats) and help guide appropriate placement (Griffin
Regular daily schedules of care should be followed
Daily Routine
2009a, 2009b, 2006; Lowe 2001).
because the stress from husbandry is increased when

it is unpredictable and may even result in chronic
3. In-shelter Care
fear and anxiety (Carlstead 1993; Griffin 2002,

2006, 2009a). Conversely, when stressful events
a)
Environment
are predictable, animals may experience calm and
Enclosures
comfort between stress responses (McMillan 2002).
Appropriate housing that meets the behavioral
Animals also respond to positive experiences in their
needs of the animals minimizes stress (Griffin
daily routines. Feeding and playtime may be greatly
2006, 2002; Hawthorne 1995, Hubrecht 2002;
anticipated, thus scheduling positive daily events
Loveridge 1994, 1995, 1998; McCune 1995a;
should be a priority (Griffin 2002, 2006, 2009a).
Overall 2005, 1997; Rochlitz 1998, 1999,
Lights should be turned off at night and on during
2002, 2005). Even short-term housing must meet
daytime hours (Griffin 2002) to support animals
the minimum behavioral needs of animals, providing
natural circadian rhythms. Irregular patterns or
separate areas for urination/defecation, feeding
continuous light or darkness are inherently stressful.
and resting and sufficient space to stand and walk

several steps, and sit or lie at full body length.
c)
Enrichment and Socialization
(See section on Facilities for guidelines for animal
Enrichment refers to a process for improving the
housing.)
environment and behavioral care of confined

animals within the context of their behavioral needs.
Enrichment should
be given the same
significance as
other components
of animal care
and should not
be considered
optional.
Separation
The purpose of enrichment is to reduce stress and
Beginning at the time of admission, separation of
improve well-being by providing physical and mental
animals by species is essential to provide for their
stimulation, encouraging species-typical behaviors
behavioral needs as well as proper health and
(e.g., chewing for dogs and rodents, scratching
welfare (Griffin 2009a). Prey species (e.g., birds,
for cats), and allowing animals more control over
guinea-pigs, hamsters, gerbils, rabbits) should be
their environment. Successful enrichment programs
housed away from predatory species (e.g., ferrets,
prevent the development and display of abnormal
cats, dogs) at all times (Quesenberry 2003). It is
behavior and provide for the psychological well-
extremely stressful for them to be housed in an area
being of the animals. Enrichment should be given
where they are subjected to olfactory, auditory,
the same significance as other components of
and visual contact with predatory species. Because
animal care, such as nutrition and veterinary care,
cats may be profoundly stressed by the presence
and should not be considered optional (ILAR 1996).
and sound of dogs barking, they should be
At a minimum, animals must be provided regular
physically separated from the sight and sound of
social contact, mental stimulation and physical
dogs (Griffin 2009a, 2009b; McCobb 2005).
activity (ILAR 1996). For some animals, social needs
Novel environments tend to be especially stressful
may be partially fulfilled through interaction with
for shy, poorly socialized, feral and geriatric cats
members of the same species.
and dogs (Dybdall 2007; Griffin 2009b; Hiby

2006; Patronek 2001). Ideally, these animals, or
Interactions with People
any animal that is showing signs of stress, should be
Regular positive daily social interactions with
housed in separate, calm, quiet areas beginning at
humans are essential for both dogs and cats (with
intake. Even moving an animal to a quieter location
the exception of feral animals) (Coppola 2006;
within the same ward may prove beneficial.
Crowell- Davis 1997; 2004; Griffin 2006;

Hennessy 1998, 2002; Hetts 1992; Hubrecht
28
1992,
These
Training programs for dogs and cats (e.g., to
interactions are crucial for stress reduction and are
1993;
Tuber
1996,
1999).
condition or teach basic obedience commands
a powerful form of enrichment (Coppola 2006;
or tricks) also serve as an important source of
Hennessy 1998, 2002; Hetts 1992; Hubrecht
stimulation and social contact (Griffin 2009a; Laule
1992, 1993; McMillan 2002; Tuber 1996).
2003; Thorn 2006). For dogs, such training has
Ideally, caregivers should be assigned to care for
been shown to increase chances for re-homing
the same animals on a regular basis, so that the
(Leuscher 2008). Training methods must be based
caregivers become aware of the behaviors of
primarily on positive reinforcement in accordance
each individual animal and the animals become
with current professional guidelines (APDT 2003;
accustomed to the individual caregiver (Griffin
AVSAB 2007; Delta Society 2001).
2002, 2006, 2009a).

Behavioral Considerations for Long-term Shelter
Performance of daily husbandry is not a means to
Stays
provide for the social needs of animals. Animals
For long-term shelter stays, appropriate levels of
should receive some type of positive social
additional enrichment must be provided on a daily
interaction outside of the activities of feeding and
basis. (See section on How to Use This Document for
cleaning on a daily basis (e.g., walking, playing,
discussion of long-term stay.) Long-term confinement
grooming, petting, etc.). This is especially important
of any animal, including feral or aggressive animals,
for animals housed long-term. For animals housed
who cannot be provided with basic care, daily
short-term and with unknown health backgrounds,
enrichment and exercise without inducing stress, is
social interaction must be balanced with infectious
unacceptable.
disease control. When animals must remain

confined for health or behavioral reasons, positive
Alternatives to traditional cage housing (e.g., large
social interaction still should be provided without
enriched cages, home or office foster care, room
removing the animal from the enclosure.
housing) must be provided for any animal staying

in a shelter long term. Cats must be allowed an
For puppies and kittens less than 4 months
opportunity to exercise and explore in a secure,
old, proper socialization is essential for normal
enriched setting. Similarly, dogs must be provided
behavioral development. Without daily handling
with daily opportunities for activity outside of their
and positive exposure to a variety of novel stimuli,
runs for aerobic exercise (Griffin 2009a; Loveridge
animals may develop chronic fear and anxiety or
1998).
suffer from the inability to adjust normally to their
interactive games such as fetch or via supervised
environments (Griffin 2006; Lowe 2001; McCune
playgroups with other dogs. For both cats and
1995b; McMillan 2002). For these reasons, a
dogs, rooms with a home-like environment may also
high priority must be placed on ensuring proper
be used to provide enrichment and stress reduction.
socialization of young puppies and kittens. This may
Precautions, as described in other sections, should
be best accomplished outside of the shelter (e.g.,
be taken to ensure that disease transmission and
in foster care) (Griffin 2006; McMillan 2002;
stress are minimized.
Exercise
may
be
stimulated
Long-term
confinement
of any animal,
including feral or
aggressive animals,
who cannot be
provided with
basic care, daily
enrichment and
exercise without
inducing stress, is
unacceptable.
Alternatives to
traditional cage
housing must be
provided for any
animal staying in
a shelter long term.
through
Reisner 1994). For puppies and kittens housed

in a shelter, socialization must be balanced with
Any animal that is observed to be experiencing
infectious disease control. Socialization should be
mental suffering, distress or behavioral deterioration
provided by workers or volunteers wearing clean
must be assessed and appropriately treated in
protective clothing in an environment that can be
a timely manner or humanely euthanized. Just as
fully disinfected between uses.
a severe or rapid decline in an animals physical

health constitutes an emergency situation and
29
requires an urgent response, so do such changes in
played at controlled volumes or certain aromas
the behavioral or mental health of an animal.
(such as chamomile or lavender) (Graham 2005a).

Animals may also benefit from visual stimulation and
Reproductive stress from estrous cycling and sex drive
the ability to observe their surroundings (Ellis 2008).
can decrease appetite, increase urine spraying,

marking and fighting, and profoundly increase
d)
Behavioral Modification
social and emotional stress. For these reasons,
Behavior modification is an individualized treatment
animals who are housed long-term should be
strategy designed to change an animals behavior.
spayed or neutered as the rapid decline in spraying,
Practices
must
marking, and fighting and the elimination of heat
scientific
principles
behavior and pregnancy will greatly mitigate animal
learning including positive reinforcement, operant
stress (Hart 1973, 1997; Johnston 1991). This also
conditioning, systematic desensitization and counter-
serves to facilitate group housing and participation
conditioning (AVSAB 2007). In some cases, the
in supervised playgroups for exercise and social
use of medications, prescribed by a veterinarian,
enrichment.
in
combination
adhere
of
with
to
the
animal
behavior
well-described
behavior
and
modification
techniques, may be required. The use of physical

Other Types of Enrichment
force as punishment or use of force in anger is an
Enrichment should also be provided for animals
unacceptable means of behavior modification;
while in their enclosures through opportunities for
these methods are potentially harmful to the animal
play (e.g., toys or human interaction). Feeding
and dangerous for the staff. (AVSAB 2007;
enrichment is another important source of stimulation
Hutchinson 1977; Patronek 2001). Descriptions of
and can be easily accomplished by hiding food in
unacceptable disciplinary techniques are available
commercially available food puzzle toys, cardboard
(New Zealand 1998; AHA 2001; CVMA 2004).
boxes, or similar items with holes such that the
The use of
physical force as
punishment or use
of force in anger is
an unacceptable
means of behavior
modification;
these methods are
potentially harmful
to the animal and
dangerous for
the staff.
30
animal has to work to extract pieces of food (Griffin
Sufficient resources (e.g., trained staff, time for
2006, 2009a; Schipper 2008; Shepherdson
behavioral
1993). Feeding enrichment has also been shown
working space) must be available to provide
to increase activity level and reduce barking
appropriate care if behavioral modification is
behavior (Schipper 2008). Other forms of mental
attempted. The techniques required are generally
and sensory stimulation (e.g., olfactory, visual,
labor-intensive and time-consuming and must be
auditory, tactile and pheromone) are additional and
applied consistently over a period of time in order to
important ways of providing enrichment (Graham
be successful. Attempting behavior modification with
2005a, 2005b, Griffith 2000; De Monte 1997;
aggressive animals poses concerns due to safety
Tod 2005; Wells 2004a, 2004b). For example,
and liability risks; animals believed to be dangerous
cats benefit from the provision of scratching posts;
should not be re-homed (Bollen 2008; Crowell-
dogs benefit from the provision of items to chew and
Davis 2008; Phillips 2009).
may also benefit from classical music (Wells 2002)
treatment,
adequate
housing
and
Group Housing
Group Housing
The purpose of group housing in shelters is to
be provided to increase the size and complexity
provide
contact
of the living space (Dowling 2003; Griffin 2006;
and companionship with other animals in order
Overall 1997; Rochlitz 1998). A minimum of
to enhance their welfare. In the context of this
18 square feet per cat has been recommended
document, group housing refers to playgroups as
for group housing (Kessler 1999b). Although no
well as group housing two or more animals in the
minimum has been recommended for dogs, for all
same primary enclosure. Group housing requires
species the size should be large enough to allow
appropriate facilities and careful selection and
animals to express a variety of normal behaviors.
monitoring of animals by trained staff. This form of
(See section on Facilities for more information on
social contact is not appropriate for all individuals.
primary enclosures.) Sufficient resources (e.g., food,
animals
with
healthy
social
1. Risks and Benefits of Group

Housing
Animals must not

be housed in the
same enclosure
simply because they
arrived on the same
day or because
individual kennel
space is insufficient.
water, bedding, litterboxes, toys) must be provided

to prevent competition or resource guarding and
ensure access by all animals.
There are both risks and benefits to group housing.

Inappropriately used group housing creates physical
3. Selection
risks of infectious disease exposure and injury
Both group housing and playgroups require careful
or death from fighting. It also creates stress, fear,
selection and monitoring of animals by staff or
and anxiety in some members of the group. Group
volunteers trained to recognize subtle signs of stress
housing makes monitoring of individual animals
and prevent negative interactions (e.g., guarding
more difficult, resulting in failure to detect problems
food or other resources). Selection considerations
or inadequate access to necessities like food and
include separation by age, behavioral assessment
water for some animals. Staff safety may also be
prior to grouping, and prevention of infectious
compromised when animals are housed in groups
disease through screening, vaccination and parasite
as it is generally more difficult to manage more than
control.
Options for
individual housing
must be available
for animals when
co-housing is not
appropriate.
one animal in an enclosure. However, appropriately

planned groupings for housing or play can be
Random grouping of animals in shelters is an
acceptable, and may even be desirable, when
unacceptable practice. Animals must not be housed
tailored to individual animals (Griffin 2002, 2006;
in the same enclosure simply because they arrived
Gourkow 2001; Kessler 1999b; Mertens 1996;
on the same day or because individual kennel
Overall 1997; Rochlitz 1998). Benefits of group
space is insufficient. Unrelated or unfamiliar animals
housing include opportunities for positive interaction
must not be combined in groups or pairs until after
with other animals including play, companionship,
a health and behavior evaluation is performed;
physical connection, and socialization. Group
animals should be appropriately matched for age,
housing can be used to provide a more enriched
sex, health, and behavioral compatibility. Unfamiliar
and varied environment.
animals should not be placed in group housing until
2. Facilities
sufficient time has been given to respond to core

vaccines. Intact animals of breeding age should
Essential physical features of a facility to support
not be group housed (Hickman 1994). If group
planned group housing include adequate size of
housing is utilized short-term for intact animals, they
the primary enclosure; multiple feeding stations and
must be separated by gender. Sexually mature dogs
resting areas; and adequate space for urination
and cats should be spayed/neutered and allowed
and defecation. Adequate size of group housing is
sufficient recovery time prior to group housing.
imperative to allow animals to maintain adequate

social distances. For group housing of cats, a variety
Animals who are not socialized to other animals as
of elevated resting perches and hiding places must
well as those who actively bully other animals must

31
Random grouping
of animals in
shelters is an
unacceptable
practice.
Grouping animals
who fight with
one another is
unacceptable.
not be grouped with other animals (Kessler 1999a;
not be group housed unless they are littermates.
Overall 1997). Grouping animals who fight with
Single, unrelated puppies or kittens may be group
one another is unacceptable. Allowing animals
housed for socialization purposes if they must stay
to fight is cruel and animals who have engaged
in the shelter long-term or if the risk from lack of
in fighting with one another must not be grouped
social interaction is greater than that for infectious
together. Caution must be used when attempting to
disease. When placing single orphaned kittens and
include any animal with a history of fighting in a
puppies with an alternate mother, with or without a
group.
litter, risks and benefits to health and behavior for all

animals must be weighed. Even for littermates, all
Smaller groups are preferable to allow effective

monitoring and reduced risk of conflict as well as
requirements for group housing must be met.
group size of 1012 should not be exceeded for
4. When Group Housing is

Inappropriate
cats (Dowling 2003; Griffin 2006; Rochlitz 2005).
Options for individual housing must be available
For the safety of dogs as well as caregivers, dogs
for animals when group housing is not appropriate.
should be combined in even smaller groups (e.g.,
For some animals, even group housing with familiar
no more than 46 dogs).
animals can be detrimental. Single enriched housing
decreased infectious disease transmission. Ideally, a
must be provided for animals who are fearful or

The addition of new animals always results in a
aggressive towards other animals, are stressed by
period of stress for the group. If there is constant
the presence of other animals, require individual
turnover (animals joining and leaving) within the
monitoring, or are ill and require treatment that
group, animals may remain stressed indefinitely.
cannot be provided in group housing (Kessler
For these reasons, turnover within groups should be
1999a; Griffin 2006). Because it may take days
minimized.
to weeks to acclimate to a group environment,

enriched individual housing is preferable when a
Because of their susceptibility to infectious disease,

puppies and kittens under 20 weeks of age should
32
shorter stay is anticipated (Griffin 2009a).
Animal Handling
Animal Handling
Handling must always be as humane as possible
should prevent escape. Even when animals remain
and appropriate for the individual animal and
confined within a room, recapture is stressful. When
situation. The minimal amount of physical restraint
the animal does not need urgent intervention,
needed to accomplish the task without injury
delaying a procedure to allow that animal time to
to people or animals should be used. Humane
relax in a quiet environment before handling is the
handling requires an appraisal of each animals
best option (Fowler 1995; Griffin 2006, 2009a;
behavior, adequate numbers of properly trained
Haug 2007).
staff, suitable equipment that is readily available

and in good working condition, appropriate choice
3. Equipment
of location for procedures, personal protection such
Each situation should be evaluated individually
as gloves or push boards, and judicious use of
and each piece of equipment should be assessed
tranquilizers (Fowler 1995; Griffin 2006).
for its potential to cause harm or increase stress.
Adequate
training is key to
limiting the use
of unnecessary
force and must
be provided to
anyone who will be
handling animals.
Even appropriate equipment may be inhumane or
1. Restraint
unsafe if not maintained in good working condition.
When physical restraint is necessary to avoid
Techniques or equipment suitable for one situation
human injury or injury to an animal, it should be of
may be inappropriate for another. For example,
the least intensity and duration necessary. Animals
although catch poles (also known as control or
often respond best to gentle restraint and react
rabies poles) can be effective for handling large
negatively when over-restrained (Griffin 2006).
dogs, they should only be used when other more
Research indicates that gentle human contact has the
gentle alternatives cannot be used. The use of catch
additional benefit of mitigating the adverse effects of
poles for routine restraint of cats, including carrying
unpleasant stimuli (McMillan 2002). Resistance to
or lifting, is inhumane and poses significant risk of
handling and restraint is almost always the result of
injury to the animal; therefore they must not be used
fear or anxiety, which are compounded when force
for such purposes (Griffin 2006; HSUS 1996).
is used. Overly forceful handling is more likely to
Humane traps, purpose-designed boxes or nets
result in increased fear and aggressive behavior,
should be used for handling fractious cats, or cats
and injury to animals and people (AVSAB 2007;
who appear unaccustomed to handling. Cages or
Blackwell 2008; Hutchison 1977). Adequate
crates that do not provide easy access for humanely
training is key to limiting the use of unnecessary
removing an unwilling, frightened, or reluctant
force during handling and must be provided to
animal, either because of design constraints,
anyone who will be handling animals. Judicious use
damage to the cage or crate, or corrosion of the
of tranquilizers can be the most humane option for
fasteners, should be avoided.
handling a frightened, fractious, or feral animal. It is

unacceptable to use physical force as punishment
4. Feral Cats
or to use force in anger (AVSAB 2007; Patronek
Appropriate procedures for handling and minimizing
2001).
stress in feral cats have been described (Griffin
The use of catch

poles for routine
restraint of cats
is inhumane and
poses significant
risk of injury to
the animal.
2009b; Levy 2004; Slater 2001). For example,
2. Location and Timing
when capturing or transporting feral cats, squeeze
Selection of a calm, private, quiet environment,
cages, feral cat boxes, or humane box traps with
and allowing time for animals to acclimate prior to
dividers should be used for the most humane
handling can help minimize stress and may reduce
restraint
the amount of restraint required (ASV position
injections prior to handling.
and
for
administering
tranquilizing
statement on euthanasia 2010). Handling methods
33
Euthanasia
When performing
euthanasia in
a shelter, each
individual animal
must be treated
with respect.
The identity of
each animal to be
euthanized must
be determined
with certainty
beforehand.
When performing euthanasia in a shelter, each
and monitored to ensure a smooth transition into
individual animal must be treated with respect
unconsciousness
(AVMA 2007). A veterinarian with appropriate
and delayed unconsciousness are not uncommon
training and expertise for the species involved should
with this route (Fakkema 2009; Rhoades 2002). In
be consulted to ensure that proper procedures are
dogs and cats, oral dosing of sodium pentobarbital
used. Any euthanasia method used in a shelter
should be reserved for use in animals who cannot be
must quickly induce loss of consciousness followed
safely approached, trapped or handled (Rhoades
by death, while ensuring the death is as free from
2002). The time to reach unconsciousness may be
pain, distress, anxiety, or apprehension as possible.
prolonged with oral dosing; the drug is not always
The euthanasia method must be reliable, irreversible
fatal when administered orally; and completion of
and compatible with the species, age and health
euthanasia may require a subsequent injection of
status of the animal (AVMA 2007). Any agent or
sodium pentobarbital (Rhoades 2002). Regardless
method that is unacceptable according to the AVMA
of the route of administration, whenever progression
Guidelines on Euthanasia is also unacceptable
to death is prolonged, an additional injection of
for use in shelters. The identity of each animal to
sodium pentobarbital should be given. Sodium
be euthanized must be determined with certainty
pentobarbital must not be injected by any non-
beforehand, including scanning multiple times for
vascular route (e.g., subcutaneously, intramuscularly,
a microchip using a universal scanner (Lord 2008)
intrathoracic,
and verifying that the animal is properly designated
intrarenal) other than the IP route discussed above,
for the procedure. An assessment must be made of
as these routes are associated with pain and
each animals size, weight and temperament so the
distress. Intra-cardiac injections are unacceptable
appropriate drug dose, needle and syringe size as
unless it has been reliably verified that the animal is
well as restraint method can be used.
unconscious, comatose or anesthetized (i.e., lack of
because
excitement
intrapulmonary,
reactions
intrahepatic,
or
deep pain/toe withdrawal reflex).

Safety of the personnel and the emotional impact of
euthanasia must be considered. Procedures should
To avoid causing undue stress and anxiety, the
be in place to prevent and address compassion
least amount of physical restraint necessary to
fatigue throughout the organization, as compassion
perform the procedures safely must be used.
fatigue and burnout can be serious problems for
Pre-euthanasia drugs should be administered to
all shelter personnel, not just those performing the
animals who are aggressive, severely distressed
actual procedures.
or frightened. The most appropriate pre-euthanasia
1. Euthanasia Technique
Any agent or
method that is
unacceptable
according to the
AVMA Guidelines
on Euthanasia is
also unacceptable
for use in shelters.
34
drugs are anesthetics: a common and costeffective combination is a mixture of ketamine
The most humane methods used for euthanasia of
and xylazine (Fakkema 2009). Acepromazine
shelter animals are intravenous (IV) or intraperitoneal
is not recommended as a sole tranquilizer prior
(IP) injection of a sodium pentobarbital solution.
to euthanasia because it provides no analgesia
Injection
administration,
and has unpredictable effects. Xylazine, when
dosages and methods to verify death vary by age,
used alone, may induce vomiting which can be a
size, weight, condition and species of animal,
welfare concern especially when muzzles are used.
including birds and reptiles. When euthanizing dogs
Veterinary guidance should be used for selection of
and cats in a shelter, IP injections of a pure sodium
pre-euthanasia drugs.
techniques,
routes
of
pentobarbital (free of additional drugs or additives)

solution should be used only for cats, kittens, and
a)
small puppies. Animals given IP injections should
The use of carbon monoxide as a method of
Carbon monoxide
be placed in quiet, dark, confined areas or held
euthanizing dogs and cats in shelters is unacceptable
Euthanasia
due to multiple humane, operational and safety
shelter workers have reported being distressed by
concerns (ASV position statement on euthanasia,
hearing animals vocalizing, scratching and howling
2010; NACA 2010). As mentioned previously, an
in the chamber, and by having to repeat the process
acceptable method of euthanasia must be quick and
when animals survived the first procedure.
painless, and should not cause distress. Any gas

that is inhaled must reach a certain concentration in
b)
Verification of Death
the lungs before it can be effective (AVMA 2007).
Death must be verified by multiple methods by
The high gas flow rates necessary to achieve the
trained staff before any animals body is disposed.
recommended concentration of 6% can result in
This is true even if the animal is not euthanized but
noise levels that frighten animals. Placing multiple
presumed to be dead when found. After the animal
animals in a chamber may frighten and distress
loses consciousness, the absence of the following
the animals and dilute the effective concentration
should
of carbon monoxide that each animal receives,
reflexes; toe withdrawal; pulse; respiration; and
creating a haphazard euthanasia experience that
heartbeat. Because lack of a palpable pulse does
can be prolonged, painful and ineffective.
not confirm that the heart has stopped, cardiac
be
confirmed:
pupillary
and
Intra-cardiac
injections are
unacceptable
unless it has been
reliably verified
that the animal
is unconscious,
comatose or
anesthetized.
corneal
standstill must be confirmed with a stethoscope or

Agents inducing convulsions prior to loss of
visual verification. One method of visual verification
consciousness are unacceptable for euthanasia
is to insert a needle and syringe into the heart to
(AVMA 2007). Carbon monoxide stimulates motor
observe for lack of cardiac movement. This method
centers in the brain and loss of consciousness may
has the advantage of providing visual verification
be accompanied by convulsions and muscular
of cardiac standstill and access to the circulatory
spasms (AVMA 2007). One 1983 study of the
system should additional euthanasia solution need
effects of a 6% concentration of carbon monoxide
to be administered. Another certain method of
on dogs could not establish the precise time that loss
verifying death is by the presence of rigor mortis.
of consciousness occurred, and dogs were observed
Failure to use multiple methods may result in a
to be vocalizing and agitated (Chalifoux 1983).
failure to recognize a coma-like state that animals
Carbon monoxide is extremely hazardous to human
may emerge from several hours after having been
health because it is toxic, odorless and tasteless; it
presumed dead.
also has the potential to cause an explosion at high

concentrations (AVMA 2007; NIOSH 2004). The
2. Environment and Equipment
death of at least one shelter worker using carbon
A separate room should be designated for
monoxide has been documented (Rhoades 2002;
euthanasia in a quiet area away from the main
Gilbert 2000; HSUS 2009b; NIOSH 2004).
pattern of foot traffic to minimize distractions and
Chronic exposure to low levels of carbon monoxide
interruptions. The room should have adequate
can also cause serious human health problems
lighting and be large enough to comfortably
(AVMA 2007).
accommodate the equipment, two to three staff

members, and the animal being euthanized. In
Use of carbon monoxide cannot be justified as a
order to prevent distractions and assure a smooth,
means to save money, take shortcuts, or distance
dignified, and safe operation, only the people
staff emotionally and physically from the euthanasia
directly involved in euthanasia should be in the room
process. Studies have shown that carbon monoxide
when procedures are being performed.
is actually more expensive than euthanasia by

injection (Fakkema 2009; Rhoades 2002). It takes
It is important that the euthanasia room is properly
longer than euthanasia by injection and has not been
equipped in order for a safe and humane procedure
shown to provide emotional benefits for staff. Some
to take place. This equipment must include a table
The use of carbon

monoxide as
a method of
euthanizing
dogs and cats
in shelters is
unacceptable due to
multiple humane,
operational, and
safety concerns.
35
that can be readily disinfected, good light source,
records must be maintained in accordance with
a universal microchip scanner, hair clippers,
federal, state and local regulations, including Drug
stethoscope, a variety of needles and syringes,
Enforcement
tourniquets, muzzles, and restraint equipment.
All controlled (DEA Schedule) drugs must be kept
Scales for accurate weighing should also be
secured in a manner consistent with state and
available. A new needle should be used for each
federal regulation.
Administration
(DEA)
regulations.
animal; multiple uses blunt the needle and cause
4. Staff Training
pain (Rhoades 2002).
All staff participating in euthanasia must be

The euthanasia surface should be cleaned before
provided with the proper training. Ideally, those who
every
and
administer drugs should be certified and trained
equipment should be cleaned and disinfected
by a licensed veterinarian, a certified or licensed
after every euthanasia period. Staff performing
veterinary technician, or a certified euthanasia
euthanasia should wear protective garments, which
technician or trainer. Regulations stipulating who
must be removed before going on to other animal
may provide training or supervise euthanasia vary
care activities.
from state to state and may vary regionally; shelters
procedure.
The
euthanasia
room
are required to act in accordance with state and

Animals should not be permitted to observe or hear
federal regulations.
the euthanasia of another animal, nor permitted

to view the bodies of dead animals. Puppies and
Euthanasia training in specific techniques must
kittens with their mothers are an exception. When
include the ability to access alternative injection
selected for euthanasia, mother animals should be
sites, handle various species, assess behavior
euthanized prior to their offspring so that they will not
and temperament for proper animal handling and
be distressed at being separated from their litter, or
verify death by multiple methods. Training for field
by seeing the puppies or kittens dead. The puppies
euthanasia should also be provided. The euthanasia
and kittens should be euthanized immediately
technician and the assisting staff must be proficient
following the mother (Sinclair 2004).
in animal handling and restraint in order to avoid

creating a stressful situation for the animals as well
3. Record Keeping and

Controlled Substances
A
record
log
to
document
each
as the staff performing the procedures. Retraining

and recertification should be provided periodically,
animals
with support services offered to staff to prevent or
identification, amount of euthanasia solution and
manage suffering from grief, compassion fatigue,
pre-euthanasia drugs received, dispensed and
depression or other physical and emotional reactions
remaining as well as the identity of the person
related to performing the procedures.
performing the procedure must be kept. All drug
36
Spay/neuter
Spay and neutering

Animal shelters should require that cats and dogs
(if available) as well as the capacity of the surgery
who are adopted into homes be spayed or
schedule (Looney 2008). Patients undergoing
neutered (AVMA 2009; Looney 2008; Kustritz
elective surgery should be in good health and free
2007). Consideration must be given to individual
from signs of infectious or other disease. However,
animal health or circumstances that would create
veterinarians must weigh the risks and benefits of
the need for an exception. Surgical sterilization
spaying and neutering patients with mild infectious
(spaying or neutering) prior to release to adopters,
or non-infectious medical conditions in the context
including kittens and puppies as young as 6 weeks
of the animal shelter, where future opportunities for
old, remains the most reliable and effective means
that animal to receive care may not be available
of preventing unwanted reproduction of cats
and the alternative outcome may be euthanasia.
and dogs and decreasing their birthrates (AVMA
Although some conditions may increase the risk
2009a; AVMA 2009b; Looney 2008; Kustritz
of complications, the benefits of neutering likely
2007). When prompt, pre-placement surgery is not
outweigh these risks in an animal shelter. Cats and
available and other spaying or neutering programs
dogs who are pregnant, in estrus, or have pyometra,
(e.g., vouchers) are implemented, these programs
as well as those with mild upper respiratory disease,
should include an effective method of follow-up
can be safely spayed or neutered in most cases
to confirm that the surgery has been completed.
(Appel 2004; Looney 2008).
Allowing shelter animals to breed is unacceptable.
2. Surgery and Anesthesia
Spaying or neutering cats and dogs awaiting
Appropriate housing must be provided for each
adoption for more than a few weeks is strongly
animal before and after surgery (Looney 2008).
recommended as the rapid decline in spraying,
Enclosures must be secure and provide a flat surface
marking, and fighting and the elimination of heat
that is clean, dry and warm with adequate space for
behavior and pregnancy, which can be expected
the animal to turn around, while allowing for safety
following spaying or neutering (Hart 1973, 1997;
at various stages of sedation and anesthesia and
Johnston 1991), will reduce animal stress (Griffin
good visibility by the staff. Animals who are feral
2009a).
or difficult to handle should be housed in enclosures
Animal shelters
should require that
cats and dogs who
are adopted into
homes be spayed or
neutered.
A veterinarian
must make the
final decision
regarding
acceptance of
any patient for
surgery.
that allow for administration of anesthetics without
1. Veterinary Medical
Guidelines
extensive handling, and they should be returned
Detailed guidelines for spaying or neutering
prior to becoming alert (Griffin 2009c; Looney
programs have been published (Looney 2008).
2008). Ideally, dogs and cats should be housed in
Spaying or neutering surgery must be performed by
separate areas.
to their enclosures when adequately recovered but
veterinarians or veterinary students under the direct

supervision of a veterinarian in compliance with all
While surgery is being performed, the operating
legal requirements (AAHA 2008; AVMA 2008;
area must be dedicated to surgery and contain the
Looney 2008). Medical records must be prepared
necessary equipment for anesthesia and monitoring.
for every patient indicating the surgical procedure
Infectious disease control must be practiced to
and
prevent
anesthesia
administered.
All
controlled
transmission
among
patients
(Looney
substances must be maintained in accordance with
2008). Aseptic surgical technique is required and
DEA requirements.
separate sterile instruments must be used for each

patient. Balanced anesthetic protocols that include
A veterinarian must make the final decision
sedation, the provision of pre and post-operative
regarding acceptance of any patient for surgery
analgesia,
based on physical examination and medical history
and controlled, reversible loss of consciousness,
stress
reduction,
muscle
relaxation
37
Allowing shelter
animals to breed is
unacceptable.
are required (AAHA/AAFP 2007; ACVA 2009;
occur within the 48-hour period after surgery must
Looney 2008). Patients must be monitored by
be in place (Griffin 2009c; Looney 2008).
trained personnel (ACVA 2009; Looney 2008).

In addition, plans must be in place to handle any
3. Identifying Neutered Animals
emergency that might occur.
The use of a permanent tattoo is strongly

recommended to mark cats and dogs at the time
38
In the postoperative period, care must be taken to
of spaying or neutering surgery (Griffin 2009c;
provide patients with a smooth transition from the
Looney 2008). Removal of the tip of one of the ears
anesthetized state (Griffin 2009c; Looney 2008).
(or pinna) is the accepted global standard for
Patients must be evaluated immediately prior to
marking or identifying a neutered free-roaming or
release and clear instructions (written and verbal) for
feral cat (Griffin 2001; Looney 2008). A certificate
postoperative care must be provided. Finally, policies
of spaying or neutering, or other appropriate
for managing complications and emergencies that
documentation, should be provided for each animal.
Animal Transport
Animal Transport
Animal shelters may be involved in transport of
animals locally, regionally or internationally. The
term animal transport is typically used to apply
1. Responsibilities of
Participating Individuals and
Organization
to programs in which animals are transferred over

some distance from one organization or individual
a)
to
recommendations
Clear, direct, communication is essential among
in this section should apply regardless of the
those involved in any transport program. A
purpose, distances or parties involved, as careful
written record of all involved parties, including
management and planning are always required to
responsibilities for each, should be kept in sufficient
ensure animals comfort and safety and minimize
detail to allow a trace back to the animals origins.
risk of disease transmission.
A contact person must be identified at each
another.
However,
the
General
Risks and benefits

for all animals
affected by a
transport program
must be carefully
weighed.
transfer point. Ideally, written guidelines that all

For many animals, animal transport is a life saving
parties can agree to should be developed (HSUS
measure, but it also poses risks. Animal transport
2003; PetSmart 2006). Guidelines should address
programs have the potential to spread infectious
medical and behavioral selection criteria, as well
diseases along animal transport corridors and
as transportation and destination requirements. For
to new destinations. The stress of transport may
interstate transport, current rabies vaccination is
increase susceptibility to infection or increase viral
an import requirement for dogs in all states in the
shedding. Risk of exposure to infectious disease
United States. The majority of states also require
is increased when animals who originate from
rabies vaccination for cats. A valid Certificate of
multiple sources are transported in the same vehicle.
Veterinary Inspection (e.g., health certificate) is
In addition to affecting the individual animals
also required by most states. It is recommended
transported, transportation programs may impact
that transporters become familiar with the import
other animals at the source and receiving shelters
requirements for all destinations, which, for states in
in both positive and negative ways. Therefore, risks
the United States, are usually regulated by the state
and benefits for all animals affected by a transport
Departments of Agriculture and/or Health. Although
program must be carefully weighed. Reasonable
airline requirements are not legal requirements
care and precautions help minimize the risk, and
many airlines have specific requirements for animal
well planned transport programs can be very
passengers.
successful.
b)
Responsibilities at Point of Origin
These standards are not intended to apply to disaster
The shelter where the animals originate should
situations in which sudden large-scale evacuations
ideally have a comprehensive preventive healthcare
are necessary. Exceptions may be necessary for
program. Animals destined for transport must be
transport in emergency situations, where short-term
vaccinated prior to or upon intake at the organization
compromises may have to be made; however, pre-
of origin and should be treated for internal and
planning for potential disasters is recommended
external parasites. In addition to any examinations
to minimize deviation from accepted transport
required
practices. Compromises should not be made when
regulations, all animals being transported must
there is ample opportunity to plan.
be examined within 24 hours of transport for any
by
state
or
federal
transportation
problems. Animals health and behavior, as known

at the source shelter, must be accurately described
Clear, direct,
communication
is essential among
those involved
in any transport
program.
and communicated.
39
Clearly written health records that describe health
bedding should be provided. Animals must be
status and identify animals (health certificate,
safely and securely confined within the enclosure.
rabies certificate and copy of shelter record) must
Doors on primary enclosures must be secured to
accompany each animal. Animals should be
prevent accidental opening. Primary enclosures must
identified by a collar, tag, tattoo, microchip, or
be secured to prevent movement within the vehicle
any combination of these methods so that their
during transport.
information can be matched upon arrival. In order to

minimize the risk of infectious disease and optimize
Due to increased vulnerability, extra care must be
welfare, animals should be in good health at the time
provided when transporting puppies and kittens
of transport. However, transportation of animals with
including: prevention of exposure to temperature
illness can be justified when life-saving resources,
extremes; maintenance of adequate hydration and
such as medical care and placement opportunities,
nutrition; and protection from infectious disease
are available at the destination and when measures
exposure during the transport process. Unless
can be taken during transport to provide for their
orphaned, kittens or puppies less than 8 weeks old
comfort, health, and safety.
should be transported with the mother in a space

large enough for her to lie down on her side with
c)
Responsibilities During Transport
legs extended for comfort and to facilitate nursing.
Primary Enclosure and Occupancy
Transporting animals under 8 weeks old across state
The Live Animal Regulations (LAR) issued and
lines is prohibited by some state laws.
maintained by the International Air Transport

Association (IATA) and the Animal Welfare Act do
Animals should not be sedated unless recommended
not directly apply to surface transport of shelter
by a veterinarian because this can make them more
animals but they are excellent references for animal
vulnerable to hypothermia, dehydration, and injury.
transportation. Many of the recommendations below
If animals are sedated, veterinary guidance must be
are derived from these regulations.
provided for their care.
During transport, animals must have adequate
Vehicles
space,
conditions,
Vehicles must, at minimum, adhere to all federal or
and good air quality. Additionally, drivers should
local statutes, recognizing that these regulations may
be careful to avoid subjecting animals to sudden
not be sufficient to ensure animal safety and welfare.
acceleration and deceleration stresses, or excessive
Crates and cages must not be stacked upon each
lateral movement (cornering), noise or vibration.
other in a manner that increases animal stress and
comfortable
environmental
discomfort, compromises ventilation, allows waste
Animals in
transport must
be observed
periodically and
allowed to rest,
exercise, and
urinate and
defecate
at least every
46 hours.
40
Primary enclosures must be large enough for animals
material to fall from the cage above into the cage
to stand and sit erect, to turn around normally while
below, interferes with care and observation, or
standing, and to lie in a natural position. Unfamiliar
hinders emergency removal.
animals must not be transported together in the

same primary enclosure. If more than one animal
Each primary enclosure must be positioned in the
is in the primary enclosure, there must be enough
animal cargo space in a manner that provides
space for each occupant to lie down comfortably
protection from the weather and extremes of
at the same time without needing to lie on top of
temperature. As in stationary facilities, the ambient
each other. The enclosure must be sturdy and permit
temperature should be kept above 60F (15.5C),
adequate ventilation. There should be no sharp
and below 80F (26.6C) (AVMA 2008a). A
edges. Flooring must prevent injury, discomfort, and
thermometer should be placed in the animal area of
leakage of fluids into other enclosures. Absorbent
the vehicle at the level of the animals (NFHS 2010).
Animal Transport
Fresh air free of vehicle exhaust fumes must also be
not be left unattended when it may be detrimental to
ensured (CDA 2009). The vehicle, including the
their health and safety.
cargo space, should be heated and cooled when

necessary to provide for normal thermoregulation
Food must be provided at least every 24 hours
(CDA 2009). Placing unconfined or tethered
for adults and more frequently for animals under 6
animals in the back of an open pickup truck for
months old. Caregivers are charged with providing
transport is unacceptable and illegal in many
for the individual nutritional needs of the animals.
jurisdictions. Particular attention must be paid
Because of increased physical stresses, requirements
to provision of shade, as a vehicle parked in full
for food and water may be increased during
sun, even in comfortable temperatures, can rapidly
transport, compared to normal nutritional needs. If
exceed safe temperature levels.
water is not available at all times it must be provided

at frequent (at least every 4 hours) observation stops.
Transporter Responsibilities
The vehicle driver or animal attendant must have
Animal enclosures must be cleaned and any litter
sufficient training in animal health, welfare and safety
replaced as often as necessary to prevent soiling of
issues to recognize and respond to animal needs
the animals (e.g., vomit, urine or feces). If it becomes
during transport. Although no federal regulations
necessary to remove the animals in order to clean,
exist to limit the distance of travel for companion
safeguards must be in place to ensure animal safety
animals, risk to animal health and welfare increase
and prevent escape.
with the length of the journey. For example, the

Federal 28 Hour Law requires that, for every 28
d)
hours of interstate travel, all livestock be provided
Points of destination must have enough trained
Responsibilities at Destination
at least 5 hours of rest during which they must be
personnel ready to receive and evaluate animals
off-loaded and given food and water (US Code Title
upon arrival at the destination facility. Each animal
49 Chapter 805).
should receive a documented physical examination

at the time of arrival. Veterinary care should be
All dogs and cats must be observed and allowed
available on arrival for any animal requiring care.
to rest every 46 hours (NFHS 2010). In addition,
The facility must have adequate housing prepared
adult dogs must be allowed to exercise and
for the arriving animals. The need for isolation or
eliminate every 46 hours. The AWA requires the
quarantine of arriving animals should be determined
driver or animal attendant to observe dogs and
based on legal requirements, their health status,
cats as often as circumstances allow, but not less
source, and infectious disease risk, with due
than once every 4 hours (USDA/APHIS Section
attention to incubation periods for pathogens of
3.90 Care in transit). Maximum transport time to an
concern and detrimental effects of increasing length
intermediate or final destination shelter should be no
of stay in the shelter.
Placing unconfined
or tethered animals
in the back of an
open pickup truck
for transport is
unacceptable and is
also illegal in many
jurisdictions.
more than 12 hours (NFHS 2010). Animals should
41
Public Health
It is essential that animal shelters take necessary
Personal protective equipment (PPE), such as gloves,
precautions to protect the health and safety of
smocks, goggles, masks, etc. must be provided
animals, people and the environment in the shelter
by the employer in order to protect employees
as well as in the community. An organizations
from exposure to chemical and biological agents
mission should never be achieved at the expense of
(OSHA Personal protective equipment). PPE must
public health and safety.
be available in sizes to accommodate all staff,

including those with special concerns such as latex
Animal shelters must maintain compliance with
allergies. Selection of appropriate PPE will be site-
federal
safety
and task-specific (CDC Guidance for the Selection
regulations regarding chemical, biological, and
and Use of Personal Protective Equipment (PPE) in
physical hazards in the workplace. Organizations
Healthcare Settings 2004); therefore a hazard
such as Centers for Disease Control (CDC),
analysis is recommended as part of a health
National Institute of Occupational Safety and
and safety program. Employees and volunteers
Health (NIOSH) and Occupational Safety and
should wear gloves and change them frequently
Health Administration (OSHA) produce guidance
while cleaning and disinfecting, especially when
documents for developing a health and safety
removing animal waste. Eye protection should be
program (OSHA Fact Sheet Job Safety and
worn when working with cleaning or disinfection
Health), and for hazard specific issues that may be
agents (NIOSH Report No. 2007-0068-3042).
and
state
occupational
and
relevant to shelters such as chemical safety (OSHA
Noise abatement
materials should be
utilized in animal
holding areas, and
hearing protection
must be provided
for employees
working in loud
environments.
Assistance for Cleaning Industry), waste anesthetic
Frequent
gas exposure (OSHA Safety and Health Topics),
encouraged, especially after handling animals
sharps disposal (needles, scalpels, and other sharp
and after removing PPE. Hands should also be
objects) (CDC Workbook for Sharps Safety),
washed before eating, smoking or touching eyes or
latex allergy prevention (NIOSH Publication No.
mucus membranes (e.g., applying contact lenses).
98-113, NIOSH Publication No. 97-135), asthma
Ideally, hand-washing stations or sinks should be
prevention in animal handlers (NIOSH Publication
easily accessible to all visitors, staff and volunteers
No.
97-116),
and
noise
exposure
hand-washing
be
strongly
(OSHA
because hand-washing is the best way to protect
Occupational noise exposure; NIOSH Publication
people and animals in the shelter from possible
No. 96-110).
disease transmission (CDC 2010).
Exposure to excessive noise (e.g., barking, slamming
Smoking should not be allowed in animal shelters
cage doors, compressors or other equipment may
because of the risk of fire and documented health
lead to irreversible hearing loss; this risk is often
hazards to humans and animals associated with
under-recognized. Sound levels in some animal
second-hand smoke (Rief 1998; Roza 2007).
shelters regularly exceed 100 db (Sales 1997),

creating a health and welfare issue for both the
1. Zoonoses
animals and the employees (NIOSH Report No.
Zoonotic diseases are defined as those that can
2006-0212-3035; NIOSH Report No. 2007-
be transmitted from animals to people. All people
0068-3042). Noise abatement materials should
are at risk of infection by zoonotic agents, but those
be utilized in animal holding areas, and hearing
who are immune-compromised are at increased
protection must be provided for employees working
risk. Many people may not be aware of their
in loud environments. (See section on Facilities for
compromised immune status. Immunity may be
information on controlling noise levels.)
weakened due to age, disease, pregnancy, or

medical treatment.
42
should
Public Health
The infectious disease surveillance and control
To further reduce the risk of zoonotic disease
recommendations
animal-to-animal
transmission, animals should not be allowed in areas
transmission discussed in the section on Medical
where food is prepared or consumed (NASPHV
Health and Physical Well-being will also aid in
2009).
to
prevent
the prevention of disease transmission to humans.

Reliable information on specific zoonotic diseases
Information about zoonotic diseases should be
can be found on several websites (CDC 2009;
made available to visitors, adopters and foster-
ISU Center for Food Security and Public Health
care providers. As a persons immune status is
Zoonoses Resources 2010; Seattle and King
privileged medical information the question should
County Zoonotic Disease Program 2010). Shelters
not be asked; signage and literature can be used to
should provide periodic staff and volunteer training
communicate the increased risk of zoonotic disease
and information on the recognition of potentially
for persons who are immune-compromised. Literature
zoonotic conditions and the means of protecting
should suggest that immune-compromised adopters
others from exposure. Training should also identify
discuss pet selection with healthcare professionals
to whom concerns should be reported and how
before adoption. If inquiries are made, shelter staff
to respond when zoonotic disease is suspected or
should refer people to published guidelines or their
confirmed. Ideally, the written infection control plan
healthcare provider (CDC 2009; PAWS 2006).
for the shelter should address zoonotic concerns

and be available to all staff and volunteers: a
2. Animal-Related Injuries
model plan for veterinary hospitals has been
Each year millions of people are bitten, scratched
published (NASPHV 2008a). Reporting to state
or otherwise injured by companion animals. While
human or animal health authorities is required for
estimates vary widely, researchers agree that
some diseases (e.g., rabies, anthrax, tularemia, and
bite occurrences are underreported and animal
brucellosis). It is each shelters responsibility to know
bites represent a significant threat to public health
which animal diseases are reportable. A list can be
(Patronek 2009). Fewer bites are reported from cats
obtained from the state veterinarian; information on
than from dogs; however, a much higher percentage
animal diseases of interest to public health can be
of cat bites become infected compared to dog bites
obtained from the state public health veterinarian or
(Garcia 1997). Bite and scratch infections can
state epidemiologist.
become quite severe, even if tissue trauma appears

minimal, and may even be fatal. It is impossible to
The public should not have unsupervised access
predict which injuries will lead to serious infection.
to areas where animals are isolated for zoonotic
Therefore, all persons injured by an animal should
conditions; staff access to those areas should
seek medical advice.
be limited. Enclosures of animals with suspected

zoonotic disease must be clearly marked to indicate
Rabies is a fatal disease that is present in all of the
the condition and any necessary precautions.
states except Hawaii, and is prevalent in many parts
Shelters should institute good preventive medicine
of the world. Shelter staff must be able to identify
protocols such as prophylactic deworming and
potential rabies exposures and understand the
external parasite control to decrease the potential
regulations that apply to reporting and managing
for exposure to zoonotic pathogens (CAPC 2008).
bites to humans and animals. To identify possible
Food and drink should not be consumed in areas
rabies exposures, all persons presenting an animal
where animals are housed, and use of items
must be asked if the animal has bitten anyone within
the public may bring in, such as spill-proof cups,
the last 10 days or had any recent contact with
pacifiers, teething toys, and baby bottles should
wildlife. All incoming animals should be examined
be discouraged in these areas (NASPHV 2009).
for bite wounds; animals who have potentially

43
Housing that
requires dogs to
be removed by
use of a control
pole or cats to be
removed using nets
or tongs for daily
cleaning and care
is unacceptable;
alternative housing
must be provided
for those animals.
been exposed to rabies should be managed in
with questionable behavior should be thoroughly
accordance with the NASPHV Rabies Compendium
assessed by persons with training and experience in
and in consultation with state and local health
animal behavior. All behavioral concerns should be
authorities (NASPHV 2008b).
documented and discussed with potential owners

before adoption; recommendations for management
Due to a higher risk of exposure, persons who
should also be provided.
routinely work with companion animals or wildlife

rabies in accordance with recommendations of
3. Emerging Diseases and

Anti-microbial Resistance
the Advisory Committee on Immunization Practices
Emerging and re-emerging diseases (e.g., canine
(CDC 2008). To help control animal rabies in
influenza virus and virulent systemic feline calicivirus)
the community, animal shelters should vaccinate
have been recognized in shelters (Crawford 2005;
for rabies prior to adoption whenever possible or
Hurley 2004c; Schorr-Evans 2003). Since nearly
require that adopted animals receive vaccinations
75% of emerging infectious diseases that affect
against rabies after adoption (NASPHV 2008b).
humans are of animal origin (Taylor 2001), animal
should receive pre-exposure vaccinations against
shelters should monitor for signs of unusual or severe

In order to prevent bites and other animal-associated
disease. Early detection can play an important role
injuries, all staff and volunteers should have
in minimizing the impact of an emerging disease on
proper training in basic animal handling skills,
both animal and human health. Caring for multiple
including the recognition of potentially dangerous
species, housing animals from various locations,
behaviors. Clear policies must be developed and
and frequent introduction of new individuals within
enforced regarding the management of animals
a population can create a favorable environment for
with behavioral concerns. The cages of animals
the mutation and spread of pathogens (Pesavento
known to be aggressive or potentially dangerous
2007). Separation of species, proper population
must be clearly marked to advise caution. These
management, and proper sanitation should be
animals should be housed such that staff members
employed to reduce the risk of development of novel
can safely provide care without removing the
pathogens.
animal from the primary enclosure (e.g., double-
A thorough
investigation
of individual
circumstances
must be
undertaken before
consideration
is given to
re-homing an
animal with a
history of biting
or threatening
behavior.
44
sided guillotine-separated runs, feral cat boxes).
The development and spread of antimicrobial
Housing that requires dogs to be removed by use of
resistance is a serious concern in animal shelters.
a control pole or cats to be removed using nets or
Bacteria are capable of developing resistance to
tongs for daily cleaning and care is unacceptable;
certain drugs. In some cases, this resistance can be
alternative housing (e.g., double-sided cages or
passed on to other bacteria, including those that
feral cat boxes) must be provided for those animals.
cause infections in both animals and people. One
The public should be prevented from having contact
outbreak of multidrug-resistant Salmonella in a shelter
with potentially dangerous animals. Access to
caused 49 confirmed human illnesses, including 10
areas where potentially dangerous animals are
hospitalizations (Hurley 2004b); outbreak response
held should be restricted; a staff member should
included closing the facility for a period of time.
accompany visitors when access is necessary.
It should also be noted that methicillin-resistant

Staphylococcus aureus (MRSA), while primarily
Animals believed to be dangerous should not be
a human pathogen, can contaminate public
re-homed. A thorough investigation of individual
environments and infect multiple animal species,
circumstances
before
including cats and dogs (Baptiste 2005; Weese
consideration is given to re-homing an animal with
2005a, 2005b). Routine use of antibiotics to
a history of biting or threatening behavior. Those
prevent infection in healthy animals is unacceptable
must
be
undertaken
Public Health and Conclusions
and must never be used as a substitute for good
Well-being for more information on medical
animal health management (AAFP/AAHA 2006).
treatment.)
(See section on Medical Health and Physical
Conclusion
The authors hope that shelters and communities will
identify areas that need improvement, allocate
look to this document to ensure that all animals in
resources and implement solutions so welfare is
shelters everywhere are properly and humanely
optimized, euthanasia is minimized, and suffering
cared for, regardless of the shelters mission or
is prevented. The ASV will review feedback to
circumstance. The Guidelines for Standards of Care
these recommendations and revise this document
in Animal Shelters are intended as a positive tool
periodically as additional information becomes
for shelters and communities to review animal care,
available.
Routine use of
antibiotics to
prevent infection in
healthy animals is
unacceptable and
must never be used
as a substitute for
good animal health
management.
45
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Glossary of terms
Glossary of terms
Analgesic medication to treat pain
Group-housing placement of multiple animals
Animal Welfare Act signed into law in

1966. It is the only Federal law in the United States
that regulates the treatment of animals in research,
exhibition, transport, and by dealers. It does not
cover shelters
in a primary enclosure
Incubation period the period of time from
when an animal is first infected with a pathogen
until clinical signs of illness first appear
Antimicrobial a substance that kills or inhibits

the growth of pathogens such as bacteria, fungi, or
Infectious dose the number of pathogens
protozoas, as well as destroying viruses
required to cause infection and disease
Bioactive anything that has an effect on living
Intake the point of admittance of animals into
tissue
the shelter
Circadian Rhythm a 24-hour cycle in the life
Intracardiac (IC) administered directly into the
processes of animals, often used in reference to
heart
cycles of light and darkness

Intramuscular (IM) administered into the
Cohort a group that moves together
muscle
Depopulation to significantly reduce the
Intraperitoneal (IP) administered into the
number of animals in the shelter through euthanasia
peritoneal cavity or abdomen
Disinfection a process that will kill most of the
Intravenous (IV) administered into a vein
pathogens in a given area. In shelters a disinfectant

is usually a chemical
Inventory number of animals in the shelters

care; census
Endotoxin substances released by or part of

certain bacteria, which can have toxic effects on
Isolation a physically separate area of the
people or animals
shelter used to house and treat sick animals
Enrichment a process for meeting the
Length of Stay period of time an animal is
behavioral needs of animals by improving their
under the shelters care, from intake to exit
environment or behavioral care (e.g., toys,

perches, beds, hiding places, etc.)
Long-term see How to Use This Document

section
Euthanasia to cause the death of an animal

using humane techniques. For purposes of this
Neuter removal of the testicles in a male animal
document, humane euthanasia is accomplished

with an intravenous or intraperitoneal injection of a
Off-label use of a medication use of
solution of sodium pentobarbital
a medication in any way not indicated by the

manufacturers label
Fomite an object that may become

contaminated and transmit pathogens from
OSHA Occupational Safety and Health
one animal to another (e.g., hands, clothing,
Administration; the federal agency charged with
equipment)
enforcement of safety and health legislation

57
Glossary of terms
Pathogen a biological agent that may cause
Sterilization destruction of all pathogens using
disease or illness in an animal
heat or chemicals; also used in this document in the

context of surgical sterilization (e.g., spay or neuter)
Primary enclosure a restricted area

designed to confine an animal such as a cage,
Stereotypic behaviors repetitive behaviors
run, kennel, stall, or pen. In most sheltering
exhibited in the primary enclosure that usually
situations, this is where an animal eats, sleeps, and
indicate stress such as circling, leaping in the air,
spends the majority of its time
pacing
Quarantine a separate area of the shelter
Stressor any factor that creates stress
used to observe animals for a specified period of

time to see if they become sick
Subcutaneous (SC) administered under the

skin
Random mixing haphazard placement of

animals originating from different groups together
Surveillance monitoring of a population to

detect changes in health, behavior, or welfare
Re-home to adopt or place in a private home

setting
Tethering securing animals with a rope, chain

or other device to a fixed point in order to restrict
Rounds a process of walking through the shelter
their movement
to visually observe and monitor the needs, status,

health, and well-being of every animal
Veterinary professional a veterinarian,

veterinary technician or veterinary student
Sanitation procedures of cleaning and

disinfection to remove dirt and control and destroy
Veterinary supervision a veterinarian
pathogens in the environment
watches over and provides guidance over

designated tasks; may or may not involve daily
Socialization a process of familiarizing
involvement or on- site presence of the veterinarian
animals with a variety of stimuli, including direct

contact between animals and humans during their
Zoonotic any infectious disease that can be
critical period of early development; may also refer
transmitted from non-human animals to humans
to animals of any age spending time with one

another
Spay removal of the ovaries in female animals;
may or may not include removal of the uterus
58
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Association of Shelter Veterinarians

Guidelines for Standards of Care in Animal Shelters

Association of Shelter Veterinarians

Wes Jones, DVM

Natalie Isaza, DVM

Guidelines for Standards of Care in Animal Shelters

1. Challenges to Ensuring Welfare

2. The Need for Standards

3. The Five Freedoms and Companion Animals

How to Use This Document

Management and Record Keeping

1. Establishment of Policies and Protocols

4. Animal Identification and Record Keeping

Facility Design and Environment

2. Surfaces and Drainage

3. Heating Ventilation, and Air Quality

1. Capacity for Care

2. Protocols for Maintaining Adequate Capacity for Care

3. Monitoring Statistical Data

1. Cleaning and Disinfection

Medical Health and Physical Well-being

1. Veterinary Relationship and Recordkeeping

4. Emergency Medical Care

7. Monitoring and Daily Rounds

10. Response to Disease or Illness

11. Medical Treatment of Shelter Animals

c) Enrichment and Socialization

Interactions with People

Behavioral Considerations for Long-term Shelter Stays

Other Types of Enrichment

1. Risks and Benefits of Group Housing

4. When Group Housing is Inappropriate

2. Location and Timing

2. Environment and Equipment

3. Record Keeping and Controlled Substances

Spaying and neutering

2. Surgery and Anesthesia

3. Identifying Neutered Animals

b) Responsibilities at Point of Origin

c) Responsibilities During Transport

Primary Enclosure and Occupancy

3. Emerging Diseases and Anti-microbial Resistance

Guidelines for Standards of Care in Animal Shelters

When the Association of Shelter Veterinarians (ASV) Guidelines for Standards

of Care in Animal Shelters (hereinafter referred to as the Guidelines) were

Guidelines? The ASV created a task force to initiate a comprehensive

literature review and prepare a well-researched and referenced white paper

animal welfare community. The National Federation of Humane Societies

(NFHS), the Society of Animal Welfare Administrators (SAWA), the National

based on this concept? The foundation of the Guidelines is the

(HSUS)) met with the Association of Shelter Veterinarians (ASV) authors

of the Guidelines, to discuss their intentions and goals in publishing this

Freedoms are now recognized to have broad application across species

comprehensive document. This Foreword is intended to put the Guidelines

and essentially speak to the fundamental needs of animals that remain

into perspective for animal welfare organizations.

constant regardless of setting.

It is important to note that each of the organizations listed above and

Who do the Guidelines apply to? The Guidelines are meant to be