Renault Zoe 2013 PDF

NEW PRODUCT
RENAULT ZOE
TRAINEE BOOKLET
MECHANICAL TRAINING
DESIGN
NEW PRODUCT RENAULT ZOE
LEGAL NOTICE
The technical information contained in these documents may only be used by specialists in the field of
automotive repair.
It is intended solely for use during repair and maintenance work on RENAULT vehicles by automotive
repair specialists possessing the necessary skills to perform such work.
RENAULT accepts no responsibility for work undertaken. All such work is the responsibility of those
performing it.
RENAULT accepts no responsibility for the use of technical information not corresponding to the most
up-to-date version issued by RENAULT.
TRAINEE BOOKLET
RENAULT ZOE
GENERAL CONTENTS
INTRODUCTION
General Information
Charge
Multimedia
Customer operation
VEHICLE SAFETY
General safety rules
After Sales regulations
Special features of Renault ZOE
AIR CONDITIONING
General Information
Identification and location
Technical study
BATTERY
General Information
Assembled floor
After-Sales
ELECTRICAL AND ELECTRONIC LAYOUT

Electronic layout
Traction battery
Megohmmeter
BRAKING
General Information
Identification and location
Technical study
Maintenance
ELECTRIC MOTOR AND TRANSMISSION ASSEMBLY

5AM 450 motor
Cooling
Charging principle
TRAINEE BOOKLET
RENAULT ZOE
INTRODUCTION
TRAINEE BOOKLET
RENAULT ZOE
INTRODUCTION: GENERAL INFORMATION

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Z.E. DESIGN
New visual signature representing the new identity of the Renault brand.
New rear lens units.
Clean interior design.
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RENAULT ZOE

Instrument panel in Z.E. colours and material.
New lens units.
Strong brand identity on the front charging flap.
Stylish daytime running lights.
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IDENTITY CARD
URBAN SIZE: AN AGILE CITY CAR

Overall width
1730 mm
Overall length
4084 mm
Number of seats
5
Volume of luggage
compartment
338 dm3
Overall height
1568 mm
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IDENTITY CARD
PASSENGER COMPARTMENT DIMENSIONS
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IDENTITY CARD
RENAULT KNOW-HOW
Renault ZOE is assembled at
the Flins factory.
STRONG POINTS
TECHNOLOGY
A connected vehicle
- Renault R-Link
- Z.E. connected services
An innovative vehicle
- "Range OptimiZEr" system
- Chameleon charger
- Driving range management tools.
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STRONG POINTS
ECO 2
Instrument panel
Driving style indicator, Econometer
R-Link
Eco Scoring, Eco Coaching, Eco Navigation, Eco Challenge
Button
Eco mode
PLEASURE AND WELL-BEING
Renault ZOE, INCOMPARABLE WELL-BEING
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RENAULT ZOE
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Treated seats: easy maintenance

WHAT ARE THE ADVANTAGES OF TEFLON COATING?
- Invisible chemical treatment that is non-stick, odourless and waterproofing: the fabric fibres are treated.
- It protects all the fibres without impairing the feel or comfort characteristics.
Waterproofing: Prevents the direct absorption of liquids and

oils: Repellent.
Easy to clean because the TEFLON minimises the

accumulation of dust and dirt.
BENEFIT TO THE CUSTOMER
Less maintenance time

Easy to clean - Makes seats more resistant to
wear
Toxicity sensor: air that is always clean

HOW DOES IT WORK?
A combined filter (particle filter + active carbon filter) filters particles (dust, pollen etc.), odours and pollutant gases (NO2,
SO2, toluene, etc.) coming from outside the passenger compartment.
When these gases are detected by the toxicity sensor, the function switches automatically into recycling mode to protect
the air inside the passenger compartment from the exterior pollutants (NO, CO, exhaust fumes).
60% reduction in polluted air inside and outside of the passenger compartment.
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Active scent air freshener: always a pleasant atmosphere

DUAL ACTIVE SCENT AIR FRESHENER
The electric fan of the instrument panel activates the air freshener. The intensity can be set to 3 levels. The air freshener
can hold two cartridges.
AVAILABLE SCENTS
The active compound of the scents stimulates or relaxes the driver as needed.
AIR FRESHENER KIT
Each vehicle fitted with the air freshener comes with a gift pack of two cartridges (relaxing scent: Cocooning Flowers &
Calming Ylang) with plastic seal and user instructions.
AFTER-SALES
The kits contain only one cartridge.

In After Sales, the customer can choose from 8 different scents. If the air freshener is used for 1 hour a day, the
cartridge will last for approximately 3 months.
The scent is diffused periodically and in a

controlled manner in order to avoid headaches
and nausea. It is possible to switch between the
two scents.
For example: a relaxing scent after work, an
invigorating scent for night driving.
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Ioniser: enhances well-being and comfort

HOW DOES IT WORK?
CLEAN MODE: Eliminates noxious substances (for example: viruses, harmful microbes and fungi) and generates
negative ions and hydrogen.
RELAX MODE: Generates negative ions only to create a pleasant atmosphere in the passenger compartment.
Better balance of positive and negative ions in the passenger compartment. This contributes to well-being and improves
mood and health.
CLEAN MODE
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RELAX MODE
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EQUIPMENT LEVELS
15" AROBASE
16" AEROTRONIC
17" TECH RUN
LIFE LEVEL
COMFORT
- Single-zone automatic climate control with eco mode

- Upholstery: blue fabric
- Keyless vehicle
EXTERIOR
- Michelin Energy E-V 15" tyres

- Arobase Scurit 15" wheel hubcaps
- ABS with emergency brake assist
- Electronic Stability Program (ESC) with traction control function (ASR) and
understeer control (CSV)
- Cruise control-speed limiter
- Hill start assistance
- Z.E. Voice sound to warn pedestrians
COMMUNICATION
- Renault R-Link
- Radiosat Classic, Voice recognition, BlueTooth, Plug & Music SD/USB/Jack
- Carminat TomTom Z.E. LIVE
Z.E. SPECIFIC EQUIPMENT
- Front end panel recharging socket

- Trip computer with charge indicator
- Range OptimiZEr
- Preconditioning
- Econometer
- Eco mode
- Chameleon charger
My Z.E. Connect package
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EQUIPMENT LEVELS
ZEN LEVEL = LIFE LEVEL +

COMFORT
- Teflon-treated tropical light grey fabric upholstery

- Hands-free access card
- Renault Take Care package: toxicity sensor, ioniser and active scent air
freshener
- Rear parking distance control
EXTERIOR

- Aerotronic 16" alloy wheel rims
COMMUNICATION
- Radio 3D Sound by Arkamys

- My Z.E. inter@ctive
INTENS LEVEL = LIFE LEVEL +

COMFORT
- Black fabric upholstery

- Hands-free access card
- Rear parking distance control + reversing camera
EXTERIOR

- Aerotronic 16" alloy wheel rims
COMMUNICATION
- Radio 3D Sound by Arkamys

- My Z.E. inter@ctive
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TECHNICAL SPECIFICATIONS
RANGE OPTIMIZER: 3 INNOVATIONS FOR GREATER RANGE
NEW GENERATION REGENERATIVE BRAKING

The battery recharges every time the vehicle slows down, because the vehicle's kinetic energy supplies the battery.
What's new is that the battery recharges every time the driver uses the brake!
Increase in range for urban driving: 7.2 miles (12 km) on average!
HEAT PUMP
Operating independently of the electric motor, this reversible air conditioning system heats or cools the vehicle
passenger compartment by capturing calories from the air rather than depleting the battery.
This improves the vehicle range
MICHELIN ENERGY E-V TYRES

Ultra low rolling resistance.
No change in road holding or braking capacity.
Up to 3 miles (5 km) additional range on average!
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MOTOR SPECIFICATIONS: AN EFFICIENT MOTOR

Engine type
5AM450
Power
65 kW
Torque
220 Nm
Transmission ratio
9.3
Transmission
mechanical reduction
NEDC range
126 miles (210 km)
Maximum speed
81 mph (135 km/h)
Performance
The electric motor immediately delivers a maximum and constant torque. This allows it to accelerate strongly at a low
engine speed.
Maximum speed
With a maximum speed

of 12,000 rpm, the
electric motor does not
need a gearbox.
Associated with a fixedratio reduction gearing, it
offers smooth linear
accelerations.
Torque: 220 N.m
Power: 65 kW
Power (kW)
Torque (N.m)
Vehicle speed
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RENAULT ZOE SAFETY AND MAINTENANCE

ACTIVE AND PASSIVE SAFETY
As standard, Renault ZOE is fitted with

emergency braking assist, traction control and
electronic stability program, airbag and seat belt
pretensioner systems. The body structure
provides the best protection for pedestrians in
the event of a collision.
TOWING
The towing eye of Renault ZOE is located on

the front of the vehicle.
LIFTING
There are specific points on the Renault ZOE

chassis that must be used for lifting the vehicle.
Do not install any vehicle jacking components: under the high voltage cable routings - under the
traction battery.
IDENTIFICATION
The identification label is on the right-hand Bpillar.

The serial number is also displayed at the
bottom of the windscreen.
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INTRODUCTION: CHARGING
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CHAMELEON CHARGER
THE SIMPLICITY OF GOING ELECTRIC

CHAMELEON CHARGER - A RENAULT PATENT AND THE FIRST OF ITS KIND!
The one and only built-in charger for 3 types of charging.
3 types of charging
STANDARD CHARGING
6-8 hours
5 kW Wall Box at home
5 kW public terminal
ACCELERATED CHARGING
1 hour
RAPID CHARGING
30 min*
*80% charge
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CHAMELEON CHARGER
Charging flap
1. CONNECT THE CABLE:
- Unlock the flap by pressing the button on the hands-free
card or the button on the instrument panel.
2. TO CHARGE:
- The cable is automatically locked once it is connected.
3. TO DISCONNECT THE CABLE:

- Press the button on the card or the instrument panel.
- If charging is still in progress, it stops automatically before
the connector unlocks.
4. CLOSE THE CHARGING FLAP:

- Press down on it manually.
- The TFT displays a message if "the flap is not correctly
closed"; it does the same for the doors.
Instructions: easy to use

The ZE indicator light goes out after
15 seconds if no action is taken.
FLAP OPEN
Continuous blue light

WAITING TO CHARGE
Rapid intermittent flashing blue light

CHARGING IN PROGRESS
The charging is carried out correctly.
Slowly flashing blue light
The ZE indicator light goes out as

soon as the vehicle is deactivated.
CHARGING FINISHED
Continuous blue light
A problem occurs on the vehicle

during charging.
CHARGING FAULT
Flashing red
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The vehicle checks that all the

conditions are correct in order to start
charging in total safety.
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CHAMELEON CHARGER
Instrument panel: TFT screen
The instrument panel indicates the level of charge and the remaining charging time.
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INTRODUCTION: MULTIMEDIA
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TFT SCREEN
TECHNOLOGICAL INNOVATION FOR RANGE IMPROVEMENT
Battery gauge/Range
BATTERY GAUGE WARNING
- At 12%: the last two sections of the gauge are ORANGE.
- At 3%: The last section of the gauge is RED and flashes.
At this point, the vehicle recommends activating the ECO MODE using the "ECO" button.
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TFT SCREEN
Econometer/Instantaneous consumption display

An intelligent screen to help the driver: different colours reflect energy consumption while driving.
Three-way display
Driving style indicator animation

activated
Green: "eco" driving (for greatest

vehicle range)
Blue: normal driving
Purple: dynamic driving

Driving style indicator animation
deactivated
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RENAULT ZOE
Eco mode = Green
23
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R-LINK
NAVIGATION
- Destination
- Eco Route
- Traffic info
- Charging location
- Settings
MULTIMEDIA
- Radio
- Music
- Photo
- Video
- Settings
TELEPHONE
- Directory
- History
- Keypad
- Settings
SYSTEM
- Languages
- Brightness
- Voice Recognition
- Help
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R-LINK
Eco-driving.
Active scent air freshener.
Energy flow.
Energy consumption in real time.
Programming the charge.
Thermal comfort with vehicle preconditioning.
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R-LINK
Radio applications.
Parameter tools.
R-Link Store.
Application categories.
Selected application.
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CONNECTED SERVICES
AVAILABLE PACKS: A FULL RANGE OF CHOICES

Accessible from your Smartphone or computer connected to the Internet, Connected Services give Renault ZOE drivers
remote access in order to communicate with and take action on their vehicle.
MY Z.E. CONNECT- BASIC PACK for Renault ZOE

From your Smartphone or computer connected to Internet, the following information is
available: level of charge, time remaining to full charge, range, recharging status, low
battery level warning and charging history.
MY Z.E. INTER@CTIVE - NEW FEATURE!

Remote action from your PC or your smartphone for:
- remotely starting or stopping charging when the vehicle is connected to a charging
terminal
- remotely starting or stopping the air conditioning or heating,
- remotely programming the charging (from PC only)
AUDIO PLEASURE
Enjoy the EXCELLENT SOUND QUALITY ON Renault ZOE

3D SOUND
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RENAULT ZOE
4*35 W
6 speakers
o 2 woofers
o 2 tweeters
o 2 rear dual cone speakers
Dual aerials
Digital sound processing
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INTRODUCTION: CUSTOMER OPERATION

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SILENT DRIVE
At normal speed, the sound level in Renault ZOE is 3 decibels lower

than in a combustion engine vehicle. This decrease of 3 dB is equivalent
to a 50% reduction in perceived noise.
Noise scale
BENEFIT TO THE CUSTOMER: A relaxing driving experience.
Z.E. VOICE
The frequency and the volume level of Z.E. Voice is adapted to the vehicle speed.
- Warns pedestrians when the vehicle is in an urban environment.

- An innovation in anticipation of future safety legislation.
The sound is automatically activated (volume level and

frequency) when the vehicle changes between: 0 mph (0 km/h) <
V < 18 - 24 mph (30 - 40 km/h).
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The on/off button is located next to the steering wheel.
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HILL START ASSISTANCE
How does it work?

For starting on hills, the HSA system keeps the vehicle stationary and releases the brake when the motor torque is sufficient
to drive the wheels forward, so the vehicle does not move backwards.
- Hill starting is smooth and stress-free

- Makes manoeuvring easier at very low speeds
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REACTIVE DRIVE
THRILLING AND SMOOTH DRIVING

How does it work?
Improved handling in an urban environment (feeling of acceleration). Steady maximum torque at low speed (Max torque =
220 N.m).
Lively acceleration with no hesitation, unlike a combustion engine vehicle.
- Strong acceleration capability.

- The maximum torque is available immediately.
Vigorous linear acceleration from first gear.
Torque
Electric vehicle
Combustion engine
vehicle
Engine speed
ECO MODE
Concern for the environment: the heart of Renault ZOE

ECO MODE
HOW DOES IT WORK?
When the driver presses the ECO button, the vehicle automatically reduces the maximum speed, the
power and the air conditioning.
Range increase for urban and mixed driving cycles: 5.4 miles (9 km) average, 10.8 miles (18 km)
maximum.
ECO-DRIVING
HOW DOES IT WORK?
The vehicle shows the driver the best way to drive in order to reduce the energy consumption and follow an ECO driving
style.RENAULT offers Eco-driving training.
Average 20% increase in range.

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PRECONDITIONING
READY? SET! GO!

HOW DOES IT WORK?
With preconditioning, the energy is taken from the electrical network while the vehicle is charging.
The driver returns to a fully prepared vehicle at a temperature of 21C.
Range increase for urban and mixed driving cycles: 2.4 miles (4 km) average, 4.2 miles (7 km) maximum.
Activation of preconditioning using the hands-free system.
Remote activation of preconditioning using a PC or a smartphone.
Activation of preconditioning one hour before the programmed time.
PRECONDITIONING
The Intens finish has a reversing camera for parking distance control.
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SAFETY
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VEHICLE SAFETY: GENERAL SAFETY RULES

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TRAINING PLAN FOR Z.E. SPECIALISTS
Medical examination
Accreditation
TRAINING PLAN FOR AUTHORISED CARTECH TECHNICIAN
Medical examination
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In-class skills training
RENAULT ZOE
Accreditation
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ACCREDITATION CERTIFICATE
To work at a dealership (or to take a training course), you must present your certificates.
REGULATORY CONTEXT
The safety procedure is based on the following documents:
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VEHICLE SAFETY GENERAL SAFETY RULES

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SAFETY INSTRUCTIONS
The safety instructions of the training centre.
- the locations of the emergency

devices and protective devices.
- the emergency phone number.
- the name of the first-aid worker.
PROTECTIVE SAFETY EQUIPMENT
It is mandatory that personal protective equipment be worn during

any operation in the orange area (battery removal, lockout, etc.)
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ELECTRICAL HAZARDS
DIRECT CURRENT
ELECTROCUTION
HAZARDS
THERMAL HAZARDS
ON SHORT CIRCUITS
U = 60 V
U = 120 V
U = 400 V
The intensity of a direct

current between 20 and
60 mA is above the
perception threshold.
A direct current of
between 40 and 120 mA
could cause an electric
shock
A direct current of
between 130 and 400 mA
could cause injuries
Burn hazards due to flame, UV radiation or projection of

molten material.
Fire hazards due to fire, explosion and release of toxic and/or flammable gases.
VEHICLE SAFETY: AFTER SALES RULES

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VEHICLE ENTERING THE WORKSHOP
When an electric vehicle enters the workshop, it is

mandatory to inhibit the operation of preconditioning and
the TCU.
The procedure for inhibiting is described in the
lockout/removal of lockout procedure.
On RENAULT ZOE:
Preconditioning can be deactivated via the R-Link interface.
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To deactivate the TCU, press and hold the 2 user

preference menu buttons and the ambiance button (button
for changing the instrument panel configuration).
The instrument panel shows the message: "TCU inhibited".

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WORKING ON AN ELECTRIC VEHICLE
Regardless of the work to be performed on an electric vehicle, it is mandatory to disconnect the charging cable.
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TECHNICAL NOTE 6037A
Technical Note 6037A contains all the procedures for

working on the electric vehicle.
It is mandatory to refer to it for all questions concerning
operations on the electric vehicle.
INFOTECH
All the referenced documents necessary for making the

vehicle safe and for protecting persons and property are
available in a free access (no-fee) area of the
INFOTECH Internet site.
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VEHICLE SAFETY: SPECIAL FEATURES OF RENAULT ZOE

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RAISING THE VOLTAGE TO 400 VOLTS
On RENAULT ZOE, after lockout is removed

from the vehicle, the EVC computer activates
the 400 volts.
After the + battery timed feed, the converter
assembly supplies the necessary 12 volts for
the vehicle.
CIRCUIT BREAKER
The circuit breaker of RENAUT ZOE is located in the vehicle, under a flap on the right-hand side.
The Z.E. specialist is the only person authorised to operate the access flap and the circuit breaker.
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TOUCH CURRENT
The touch current is a (possible) natural insulation fault

that could occur between the phases and earth. The
current that is present can vary between 0 and 3.5 mA.
It is mandatory to use a RENAULT charging lead and a

Wall Box to recharge a RENAULT electric vehicle.
CAPACITANCE EFFECT
Regardless of which 400 volt component was removed (heating resistors, air conditioning compressor, etc.) it is
mandatory to perform a voltage absence check before any handling of these components.
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RESIDUAL 12 VOLTS ON THE 400 VOLT NETWORK
After lockout of only 400 volts,

when the + after ignition feed is
switched on, a voltage of 12 volts is
present on the 400 volt network.
It is mandatory to insulate the bare
conductors of any disconnected
live 400 volt cables in order to
avoid any short circuits.
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THERMAL COMFORT
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THERMAL COMFORT: GENERAL INFORMATION

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AIR CONDITIONING
Battery cooling
Toxicity protection
Air freshening and

ionization
Cooling and heating
Immediate and
programmed
preconditioning
The heat pump type air conditioning is a reversible "2 in 1" system for air conditioning and heating.
USER CONTROLS
There are two types of

preconditioning:
- Immediate
preconditioning
- Programmed
preconditioning.
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USER CONTROLS
The user activates immediate preconditioning by pressing and holding the button on the card.
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USER CONTROLS
PRECONDITIONING
Preconditioning is activated via R-Link or by the preconditioning button on the control panel.
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USER CONTROLS
ECO MODE
The ECO mode limits the

electrical consumption for
air conditioning by
reducing the comfort level
in the passenger
compartment slightly.
AIR QUALITY
Air freshener
Ioniser
Exterior air quality
The management of air quality can be viewed via R-Link.
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REVERSIBLE AIR CONDITIONING
WHAT IS REVERSIBLE AIR CONDITIONING?
Condenser
Evaporator
Evaporator
Condenser
Expansion valve
Expansion valve
The term "reversible air conditioning" refers to a device that can heat and cool the air.
HEAT PUMP
PASSENGER COMPARTMENT COOLING.
Calibrated jet
Passenger compartment
conditioning unit
2-way solenoid valves
Evaporator
Condenser
Evaporator
temperature
sensor
Exchanger
Compressor
Accumulator/Dryer
Mixing flap
Pressure sensor
The heat pump operates on the same principle as a "cold loop".
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HEAT PUMP
PASSENGER COMPARTMENT HEATING
Passenger
compartment
conditioning unit
3-way solenoid valve
The exchanger in the air

conditioning unit becomes a
condenser in order to
provide warm air to the
passenger compartment.
Condenser
Accumulator
/Dryer
Compressor
High pressure
calibrated jet
Mixing flap
Pressure sensor
BATTERY COOLING.
Rear air conditioning unit
Rear calibrated jet
Exchanger
Passenger compartment
air conditioning unit
Evaporator
Battery cooling maintains the

battery performance, ensures the
correct recharging time and
ensures the durability of the
battery.
Accumulator/
Dryer
High pressure
solenoid valve
High pressure calibrated jet
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Pressure sensor
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THERMAL COMFORT: IDENTIFICATION AND LOCATION

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CIRCUITS
The circuit has the following main
functions:
1- cooling and dehumidifying the
passenger compartment
2- heating the passenger
compartment
3- cooling the battery.
AIR CONDITIONING CIRCUITS
HEAT PUMP
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REAR DIFFUSER
COMPONENTS AND LOCATION
INTRODUCTION TO THE COMPONENTS
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1
2-track AC solenoid
valve: the solenoid
valve of the cooling
circuit is 2-track type.
It is open when it is
not supplied.
AC calibrated jet
2
2
2
2-track rear
solenoid valve: the
solenoid valve of the
rear battery cooling
not supplied.
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Filler valve: the fluid

is type "1234yf". The
type of fluid is
indicated by a label.
50
Pressure sensor WARNING:

this sensor does not include an
internal valve. It is necessary to
drain the loop circuit before
removing the sensor.
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Discharging sensor
The sensor
measures the fluid
temperature. This
measurement is
used to:
- Regulate the mode
of the heat pump.
- Prevent overly hot
gases from reaching
the components of
the conditioning unit.
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77
2-track HP solenoid
valve: the solenoid
valve of the HP
not supplied.
High pressure
calibrated jet
External exchanger:
The external
exchanger
condenses or
evaporates the fluid.
10
Electrical
compressor
11
Accumulator/Dryer
13
12
3-track solenoid valve:
the solenoid valve of the
circuit is 3-track type. Its
position is open to the
"cooling" circuit when it
is not supplied.
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Charging sensor: The charging

temperature sensor measures the
fluid temperature. It checks the
icing condition of the external
exchanger during the heating
mode.
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1
The air conditioning

computer (419):
located remotely on
the dashboard cross
member.
2
The heat pump
computer (2295) is
fastened to the
passenger
compartment air
conditioning unit.
3
The blown air
temperature sensor
is located on the air
conditioning unit at
the outlet of the
condenser and the
passenger
compartment heating
resistors.
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The purpose of the

internal exchanger
is to heat the air
entering the
passenger
compartment.
Evaporator sensor
Evaporator
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4
1
The evaporator sensor is

located beneath the body in the
rear conditioning unit at the
evaporator outlet.
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Fan
Evaporator
High pressure
calibrated jet
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THERMAL COMFORT: TECHNICAL STUDY

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MANAGEMENT AND REGULATION
The reversible air conditioning is managed by two computers:

- the air conditioning computer (419)
- the computer (2295)
CTP 14V
Exterior temperature
sensor
Instrument panel
Motor cooling fan
Pressure sensor
R-Link
UCH
EVC
Vehicle multiplex network
LIN
Air conditioning computer (419)
Passenger compartment air

conditioning unit
- Recirculation actuator
- Mixing actuator
- Distribution actuator
- Fan
- Evaporator temperature sensor
- Blown air temperature sensor
- Toxicity sensor
Air freshener module
Compressor
Ioniser module
Battery cooling fan
LIN
Solar radiation sensor
Humidity sensor
Interior temperature sensor
Charging temperature sensor

Discharging temperature sensor
Heat pump solenoid valves
TRAINEE BOOKLET
Heat pump computer

(2295)
RENAULT ZOE
Control panel
55
THERMAL COMFORT: TECHNICAL STUDY

-
ADDITIONAL FUNCTIONS
Passenger
compartment 2track solenoid valve
Charging
temperature
sensor
AC calibrated jet
Rear AC
CTP
calibrated jet
Rear 2-way solenoid valve

Rear
evaporator
Discharge
temperature
sensor
Condenser
Accumulator/
Dryer
Exterior
exchanger
Compressor
Passenger
compartment air
conditioning unit
Mixing flap
High pressure 2-way

solenoid valve
Blown air
temperature
sensor
Pressure sensor
The additional heating for the passenger compartment is provided by CTP 14V heating resistors.
For the cold climate countries, the heating resistors are CTP 400V for the passenger compartment and CTP 14V for the
battery.

Charging
temperature
sensor
Passenger
compartment air
conditioning unit
Discharging
temperature
sensor
Exterior
exchanger
Evaporator
temperature
sensor
Condenser
High pressure
solenoid valve
Compressor
Mixing flap
Pressure sensor
This mode is used to de-ice the surface of the exterior exchanger when an ice deposit affects the heating performance.
TRAINEE BOOKLET
RENAULT ZOE
56
BATTERY
TRAINEE BOOKLET
RENAULT ZOE
57
BATTERY: INTRODUCTION
-
INTRODUCTION
The battery on RENAULT

ZOE is located beneath the
vehicle floor.
It uses lithium ion
technology.
The maximum operating
voltage is 400 volts.
Li-ion battery
The RENAULT
ZOE battery
weighs 280 kg.
It has a useful
capacity of
22 kWh
TRAINEE BOOKLET
RENAULT ZOE
58
-
DIMENSIONS
330 mm
1625 mm
1280 mm
COMPOSITION
Air inlet and outlet seal
Bonnet
Air inlet duct
Connection Box
BMS
Front deflector
Insert-crash
Circuit breaker
Rear
deflector
Circuit breaker support

Internal crash box
Lower tray
Connector unit
The RENAULT ZOE battery consists of 356 components. (70 different part numbers)
TRAINEE BOOKLET
RENAULT ZOE
59
-
MODULES
A module consists of 16 cells.

The traction battery has 12 modules divided
into 2 stacks.
Specification for each module: 30.0 V/72 Ah
16.5 kg
-
CELLS
45 mm
The cells are assembled 2 by 2.
(Each module consists of eight 2-cell
components).
Specification for each cell 3.75 V/36
Ah/870 grams
Thickness: 11.4 mm (max).
325 mm
135 mm
TRAINEE BOOKLET
RENAULT ZOE
60
-
COOLING
The RENAULT ZOE battery is fitted with a cooling circuit.
Air inlet
Air outlet
TRAINEE BOOKLET
RENAULT ZOE
61
BATTERY: ASSEMBLED FLOOR

-
COMPOSITION
SPECIFICATIONS AND DIMENSIONS OF THE ASSEMBLED FLOOR
1280 mm
1625 mm
37.8 kg
175 mm
The assembled floor of the vehicle is protected from beneath by a protective metal plate. When handling it, you must use
the personal protective equipment to avoid injury (for example: cuts).
Internal Crash Box
Board
Side rail
Assembled floor
Rear protection
Antiburst
Service plug support

Frame
Connection unit
21.918 kg
Earth strap support

Seal
TRAINEE BOOKLET
RENAULT ZOE
62

-
SIDE RAILS
Each side rail supports a

crash box that protects the
battery in the event of an
accident.
The side rails support antiburst pins that secure the
battery in the event of an
accident.
Righthand
side rail
2.292 kg
Left-hand
side rail
2.292 kg
Important: Removing the battery side rail bolts is forbidden in order to avoid modifying the adjustment of the
anti-burst pins.
MOUNTINGS
The RENAULT ZOE battery is mounted in the vehicle using 4 mountings, each secured by 2 bolts.
Spacer
Battery side rail
TRAINEE BOOKLET
RENAULT ZOE
63

-
MOUNTINGS
The rear mountings have a shim.
Rear shim
Spacer
Battery side rail
BATTERY: AFTER SALES

-
BATTERY OPERATION
IMPORTANT: The battery must be replaced by

an accredited Z.E. specialist who has been
trained by RENAULT.
TRAINEE BOOKLET
RENAULT ZOE
64
BATTERY: AFTER SALES
IMPORTANT: It is prohibited to open a battery

in an After Sales workshop. No internal or
external operations are to be performed in
After Sales. If a fault is noted, the battery must
be removed and sent to a specialist workshop.
Specific authorisation is required for
performing live work to repair a battery.
This authorisation does not exist in the Renault
network.
REMOVAL
The RENAULT ZOE battery is removed using

the tool MS2004.
TRAINEE BOOKLET
RENAULT ZOE
65
ELECTRICAL AND
ELECTRONIC LAYOUT
TRAINEE BOOKLET
SKILLS
66
ELECTRICAL AND ELECTRONIC LAYOUT: ELECTRONIC LAYOUT

-
INTRODUCTION
RENAULT ZOE has 4 multiplex sub-networks.
VEHICLE MULTIPLEX NETWORK
The Vehicle multiplex network has a new

computer: the "Decoupled braking"
computer (2197)
-
TRAINEE BOOKLET
SKILLS
1088: Steering column lock

247: Instrument panel
756: Airbag/Pretensioners
2152: Telematic Control Unit (TCU)
946: EVC
1094: ABS/ABR (ESC)
645: UCH
419: Heating and air conditioning
system
1232: Power-assisted steering
1337: UPC
2197: Decoupled pedal
67

-
VEHICLE MULTIPLEX NETWORK
"Pulse Box"
The EVC computer uses the Pulse Box to
check the condition of the accessories
battery.
TRAINEE BOOKLET
SKILLS
68

-
MULTIMEDIA MULTIPLEX NETWORK
The Multimedia multiplex network includes the components of the R-Link system.
TRAINEE BOOKLET
SKILLS
247: Instrument panel

2152: Telematics Control Unit
261: Radio
1127: Communication Unit (RLink Unit)
69

-
OPENING ELEMENTS MULTIPLEX NETWORK
The opening elements multiplex network includes the parking distance control computer.
TRAINEE BOOKLET
SKILLS
645: UCH
1222: PARKING DISTANCE

CONTROL
70

-
ELECTROTECH MULTIPLEX NETWORK
The Electrotech multiplex network is specific to RENAULT electric vehicles.

The ZOE Electrotech multiplex network is identical to that of RENAULT Kangoo Z.E and Fluence Z.E.
It represents the RENAULT ZOE 400 volt traction chain.
TRAINEE BOOKLET
SKILLS
2093: BCB
2092: PEB
938: LBC
938: LBC2
946: EVC
71

- FAULT FINDING
Fault finding on the electrical and electronic layout of RENAULT ZOE can be done using the Clip tool via the Borneo 3
interface.
TRAINEE BOOKLET
SKILLS
72
ELECTRICAL AND ELECTRONIC LAYOUT: TRACTION BATTERY

-
BIPOLAR CIRCUIT BREAKER
The RENAULT ZOE bipolar circuit breaker is accessed from inside the vehicle on the front right-hand side.
The bipolar circuit breaker disconnects the two polarities of the circuit ("+" and "-").
Reminder:
This system is involved in making the vehicle safe. It is essential to be trained in order to work on the traction battery
lockout device.
TRAINEE BOOKLET
SKILLS
73

-
COMPUTER
The battery has two integrated

computers: LBC and LBC2.
These two computers are

together in a single unit: the BMS
(Battery Management System)
computer.
TRAINEE BOOKLET
SKILLS
74

-
CONNECTION BOX
The connection box contains the safety relay and the precharging relay of RENAULT ZOE.
Right-hand side
Bipolar circuit breaker
Connection box
Precharging relay
12 modules in series
Main relay
Left-hand side
TRAINEE BOOKLET
SKILLS
75
ELECTRICAL AND ELECTRONIC LAYOUT: MEGOHMMETER

-
INTRODUCTION
The megohmmeter is an active tool. It

sends out a voltage.
It is used to find insulation faults that
are not detected by a conventional
multimeter.
The megohmmeter analyses the return
current to detect a current leak (even if
extremely small).
USER INSTRUCTIONS BEFORE THE TEST
1. The test must be performed on an installation that

is WITHOUT VOLTAGE and is disconnected.
2. Ensure that the circuit is discharged.
3. Particular caution must be taken when the device
to be tested is located in a flammable or explosive
environment, because sparks could occur when
the insulation is discharged (before and after the
test), as well as during the test in the case of
faulty insulation.
4. The direct current voltages can be high, so it is
mandatory to limit the access of personnel and to
wear personal protective equipment (electrical
protective gloves).
5. It is mandatory to use the correct connecting
cables for the test and to ensure that they are in
perfect condition
TRAINEE BOOKLET
SKILLS
76
ELECTRICAL AND ELECTRONIC LAYOUT: MEGOHMMETER

-
USER INSTRUCTIONS AFTER THE TEST
At the end of the test, the installation has accumulated a quantity of

energy. It is very important to discharge this energy before any other
operation.
Safety rule: allow the equipment to discharge for a duration equal to

FIVE times the charging time (the time of the last test).
CONCLUSION
When using a megohmmeter, it is mandatory to:
1. Lock out the vehicle (400 volts and 12 volts).
2. Wear the personal protective equipment if the test voltage is greater than 50
volts.
TRAINEE BOOKLET
SKILLS
77
BRAKING
TRAINEE BOOKLET
SKILLS
78
BRAKING: GENERAL INFORMATION

-
PRINCIPLES AND CHALLENGES
Principles:
Challenges:
- Cut off the mechanical connection between the driver and

the braking system.
- Recover the maximum amount of energy from the motor in

order to recharge the traction battery.
- Allow the vehicle to slow down and stop by combining

regenerative braking and hydraulic braking.
- Ensure that the brake pedal feel is identical to that of a

conventional braking system.
TRAINEE BOOKLET
SKILLS
79

-
HYDRAULIC BRAKING
Mechanical vacuum pump or

engine vacuum
Conventional braking: the braking

assistance of an internal combustion vehicle
is provided by a vacuum brake servo. The
vacuum is produced by a mechanical vacuum
pump or by the engine vacuum
Electric vacuum pump
Conventional braking adapted to electric

vehicles: The braking device adapted to
RENAULT Kangoo and Fluence Z.E. uses an
electric vacuum pump.
Decoupled braking system
Decoupled braking: The decoupled braking

system amplifies the braking and supplies the
braking hydraulic slave cylinders.
TRAINEE BOOKLET
SKILLS
ESC
80

-
REGENERATIVE BRAKING
In addition to hydraulic braking, the decoupled pedal braking system manages the regenerative braking.
Hydraulic module
ESC
Decoupled pedal
braking system
EVC
CAN connection
Wire connection
Hydraulic/electric braking
distribution
The braking is distributed by giving
priority to recovering the motor
energy.
TRAINEE BOOKLET
SKILLS
81

-
REGENERATIVE BRAKING
At any moment, the sum of the setpoint of the electrical torque applied by the electric motor and transmission assembly
and the setpoint of the hydraulic torque applied by the braking is equal to the driver's demand.
Driver's braking torque

Hydraulic torque setpoint
Electric torque setpoint
Applied electric torque
At the beginning of braking, the

hydraulic braking compensates for
the time needed to apply the
electrical torque.
TRAINEE BOOKLET
SKILLS
The curve shows that the difference between

the electrical torque setpoint and the actual
electrical torque is compensated by the
hydraulic braking.
At low speed there is no electric

braking, so only hydraulic braking
is applied.
82
BRAKING: IDENTIFICATION AND LOCATION

-
HYDRAULIC BRAKING COMPONENTS
The decoupled braking system has:

- a master cylinder and a hydraulic amplification module
- a brake fluid reservoir
- a pedal travel sensor (PWG)
Hydraulic boost module
Brake fluid reservoir
ESC
Brake fluid reservoir
Master cylinder
- ELECTRIC BRAKING COMPONENTS
The electric motor and its management computer (EVC) are involved in the braking system.
EVC: motor management computer
Electric motor
TRAINEE BOOKLET
SKILLS
83

-
THE COMPONENTS OF THE PEDAL BRAKING SYSTEM
The decoupled pedal braking system is an assembly that includes the braking function unit and the hydraulic control
module.
Master cylinder
MASTER CYLINDER
The master cylinder distributes fluid to the brakes, simulates the pedal force and reads the pedal travel.
Bleed screws
TRAINEE BOOKLET
Bleed screws
SKILLS
84

-
HYDRAULIC AMPLIFICATION
The hydraulic amplification module amplifies the hydraulic braking and manages the distribution of braking
(hydraulic/electric).
High pressure pump
Hydraulic unit
Computer
Pressure accumulator
It is prohibited to replace only the hydraulic amplification module computer. If the computer is not working, the entire unit
(hydraulic + computer) must be replaced.
ESC UNIT
The ESC ensures the stability of the vehicle.
It is prohibited to replace only the ESC computer. If the ESC computer is not working, the entire unit (hydraulic +
computer) must be replaced.
TRAINEE BOOKLET
SKILLS
85
BRAKING: TECHNICAL STUDY

-
MULTIPLEX NETWORK
Vehicle multiplex network
TRAINEE BOOKLET
SKILLS
946: EVC
1337: UPC
2197: DECOUPLED PEDAL
1094: ABS/ABR (ESC)
1088: STEERING COLUMN LOCK
645: UCH
1332: POWER-ASSISTED
STEERING
247: INSTRUMENT PANEL
2152: TELEMATIC CONTROL UNIT
756: AIRBAG/PRETENSIONERS
419: HEATING AND VENTILATION
86

-
ELECTRICAL FLOWCHART
Vehicle speed signal
ESC computer
ESC computer
ESC computer
Wheel speed sensors
Decoupled pedal computer

Brake pedal displacement

sensors
Other computers
Other computers
EVC computer
Accelerator pedal position
Wire
connection
CAN
connection
Pedal displacement sensor: PWG
Electric motor management computer
Signal
PWG
sensor
Signal
Decoupled
brake pedal
computer
EVC computer
CAN
Decoupled
pedal computer
Important It is prohibited to replace the PWG

sensor. If the PWG sensor is not working, it is
necessary to replace the entire master cylinder.
TRAINEE BOOKLET
SKILLS
87

-
HYDRAULIC OPERATION
The decoupled pedal braking system has two independent hydraulic circuits.
a. braking pressure amplification and pedal simulation circuit.

b. circuit that connects the master cylinders MC1 and MC2 to the brake slave cylinders via the ESC unit.
Nominal
Hydraulic emergency
Detection of driver's demand (pedal travel and pressure)

Decoupling and pedal force simulation
Distribution of regenerative braking and hydraulic braking
The decoupled pedal braking system is in

rest mode (pedal not decoupled)
No hydraulic boost
No regenerative braking
Mechanical emergency
ESC emergency

No hydraulic boost

No hydraulic boost
TRAINEE BOOKLET
SKILLS
88
BRAKING: MAINTENANCE
-
FILLING/BLEEDING THE DECOUPLED PEDAL BRAKING SYSTEM
Reminder: the decoupled braking system consists of two independent circuits.

1. The new decoupled pedal circuit (master cylinder/hydraulic boost module connections)
2. The conventional ESC circuit (master cylinder/ESC connections and ESC connections to the four wheels).
ESC
Master cylinder
Decoupled pedal circuit

ESC circuit
The "Brake electric bleeder" tool and the CLIP tool are required in order to fill the decoupled pedal circuit.
The filling must be done very carefully, following the procedure described in the technical documentation.
This procedure has several successive phases of controlling the hydraulic amplification module computer using the CLIP
tool
Decoupled pedal circuit
Important: It is essential to use a

tool that ensures a stable filling
pressure (2 bar minimum).
TRAINEE BOOKLET
SKILLS
89
BRAKING: MAINTENANCE
-
FILLING THE ESC CIRCUIT
Filling the ESC circuit is carried out:

-
by a single bleed of the four wheels

or by a bleed with the ESC computer controlled by the CLIP tool in the event of replacing the ESC unit.
ESC circuit
Important: In either case, the

operation requires the use of the
"Electric brake bleeder" tool. It is
essential to use a tool that ensures a
stable filling pressure (2 bar
minimum).
TRAINEE BOOKLET
SKILLS
90
ELECTRIC MOTOR AND TRANSMISSION

ASSEMBLY
TRAINEE BOOKLET
SKILLS
91
ELECTRIC MOTOR AND TRANSMISSION ASSEMBLY: 5AM 450

MOTOR
-
COMPOSITION
COMPOSITION OF THE ELECTRIC MOTOR AND TRANSMISSION ASSEMBLY

The electric motor and transmission assembly of RENAULT ZOE is a 5AM 450 motor.
The new feature of the 5AM 450 motor is the Chameleon charger. It is integrated into the Junction Box.
The electric motor and transmission assembly consists of:
- A Chameleon charger
- A converter assembly
- An electric motor and reducer
- A component support
- And the EVC computer
Charge connector
Component support
Spider box neutral point
EVC computer
TRAINEE BOOKLET
SKILLS
92

MOTOR
-
COMPOSITION
CHAMELEON CHARGER: The charger is fitted with new power connectors.

Neutral point connector
Converter assembly
connector
Traction battery connector
The label of the charger is

located on the left-hand side.
Signal connector
Heat pump connector
Charge connector
CONVERTER
When driving:
the converter assembly converts the direct current
from the traction battery into alternating current
(inverter) to supply the stator.
When charging:
the converter assembly increases the voltage from
200 to 400 volts to recharge the battery.
TRAINEE BOOKLET
SKILLS
93

MOTOR
-
COMPOSITION
THE ELECTRIC MOTOR AND REDUCER:
The spider box connector that supplies the stator makes a transition from 3 to 4 tracks for the
addition of the neutral point outlet. The stator windings serve as intermediate energy storage.
Explanation of the
identification plate
450
Motor suffix:
400 GEN 1
450 GEN 2
Cubic capacity: M or G
Motor family: A or B
Motor type:
5: synchronous coil rotor
4: permanent magnet
ELECTRIC MOTOR AND TRANSMISSION ASSEMBLY: COOLING

-
DESCRIPTION OF THE SYSTEM
PRINCIPLE
The cooling system of the 5AM 450 motor and transmission assembly uses the same layout as the 5AM 400.
The 5AM 450 motor has only one cooling pump.
New feature: The hoses of the Chameleon charger are secured with clips and do not require a special tool for removing
and refitting.
TRAINEE BOOKLET
SKILLS
94
ELECTRIC MOTOR AND TRANSMISSION ASSEMBLY: COOLING

-
DESCRIPTION OF THE SYSTEM
COOLANT PUMP
The coolant pump is controlled by an OCR signal that

varies according to the cooling system temperature. The
UCH controls the pump according to the request from the
EVC computer.
Defect mode
If the OCR signal is lost, the pump operates at the
maximum speed.
TRAINEE BOOKLET
SKILLS
FAN ASSEMBLY
The radiator is in front of the condenser so that it is easier

to maintain the 50C operating temperature of the coolant.
There is no longer a thermistor unit on the radiator.
A fan in the motor compartment completes the cooling
system. For the first time in the Renault range, the new fan
motor is a brushless motor.
IMPORTANT
A label on the front of the motor compartment warns that
the fan could start at any time
95
ELECTRIC MOTOR AND TRANSMISSION ASSEMBLY:

CHARGING PRINCIPLE
-
CHARGING SOCKET CONNECTION
THE CHAMELEON CHARGER
The Chameleon charger charges the traction

battery up to a power of 43 kW.
This charger provides 3 different charging modes
using just one charger and just one charging
socket on the vehicle.
The Chameleon charger automatically identifies whether it is a mono- or three-phase terminal. It is not the charging
terminal that transmits the information.
The socket terminals are supplied differently, depending on the type of charge. The Chameleon charger has three power
terminals: L1, L2 and L3.
IN MONO-PHASE
L1> Phase 1
L2> Nothing
L3> Neutral
PP > Presence Socket

CP > Control Pilot
PE > Earth
N > Earth via charging
terminal
The Chameleon charger controls a relay when it

detects a mono-phase charge. This relay allows
line L3 to be connected with line N.
IN THREE-PHASE
L1> Phase 1
L2> Phase 2
L3> Phase 3
The current drawn varies according to:
The maximum current that can be supplied
by the charging terminal
2. The maximum current requested by the
traction battery computer (BMS)
1.
The current decreases as the battery charge

increases.
TRAINEE BOOKLET
SKILLS
96
ELECTRIC MOTOR AND TRANSMISSION ASSEMBLY: CHARGING

PRINCIPLE
-
COMPOSITION
For your notes
For your notes
TRAINEE BOOKLET
SKILLS
97
RENAULT Reproduction or translation, in part or in full, is prohibited without the authorisation of RENAULT 2011

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NEW PRODUCT

NEW PRODUCT RENAULT ZOE

NEW PRODUCT RENAULT ZOE

ELECTRICAL AND ELECTRONIC LAYOUT

ELECTRIC MOTOR AND TRANSMISSION ASSEMBLY

NEW PRODUCT RENAULT ZOE

NEW PRODUCT RENAULT ZOE

INTRODUCTION: GENERAL INFORMATION

New rear lens units.

Clean interior design.

NEW PRODUCT RENAULT ZOE

INTRODUCTION: GENERAL INFORMATION

New lens units.

Strong brand identity on the front charging flap.

Stylish daytime running lights.

NEW PRODUCT RENAULT ZOE

INTRODUCTION: GENERAL INFORMATION

URBAN SIZE: AN AGILE CITY CAR

NEW PRODUCT RENAULT ZOE

INTRODUCTION: GENERAL INFORMATION

PASSENGER COMPARTMENT DIMENSIONS

NEW PRODUCT RENAULT ZOE

INTRODUCTION: GENERAL INFORMATION

NEW PRODUCT RENAULT ZOE

INTRODUCTION: GENERAL INFORMATION

PLEASURE AND WELL-BEING

Renault ZOE, INCOMPARABLE WELL-BEING

NEW PRODUCT RENAULT ZOE

INTRODUCTION: GENERAL INFORMATION

PLEASURE AND WELL-BEING

Treated seats: easy maintenance

Waterproofing: Prevents the direct absorption of liquids and

Easy to clean because the TEFLON minimises the

BENEFIT TO THE CUSTOMER

Less maintenance time

Toxicity sensor: air that is always clean

NEW PRODUCT RENAULT ZOE

INTRODUCTION: GENERAL INFORMATION

PLEASURE AND WELL-BEING

Active scent air freshener: always a pleasant atmosphere

The kits contain only one cartridge.

The scent is diffused periodically and in a

NEW PRODUCT RENAULT ZOE

INTRODUCTION: GENERAL INFORMATION

PLEASURE AND WELL-BEING

Ioniser: enhances well-being and comfort

NEW PRODUCT RENAULT ZOE

INTRODUCTION: GENERAL INFORMATION

17" TECH RUN

- Single-zone automatic climate control with eco mode

- Michelin Energy E-V 15" tyres

- Front end panel recharging socket

NEW PRODUCT RENAULT ZOE

INTRODUCTION: GENERAL INFORMATION

ZEN LEVEL = LIFE LEVEL +

- Teflon-treated tropical light grey fabric upholstery

- Michelin Energy E-V 16" tyres

- Radio 3D Sound by Arkamys

INTENS LEVEL = LIFE LEVEL +