Chapter04.Enterprise Services

E2-E3
E&WS
Enterprise Services
For BSNL internal circulation only
AGENDA
Introduction
Desire Of Enterprise Customer
Enterprise Services Offered By Bsnl
Salient Feaures In Brief
INTRODUCTION
There is a growing need of connecting various branches of an
Enterprise, which might be located across the globe. Lease line &
Internet bandwidth has become a must for networking multi site
business. Todays business owner wants to focus more on its core
competencies rather than trying to implement such things of their
own. Such a networking solution often requires not just bandwidth,
but hardware components, security solutions and maintenance
also. A typical enterprise customer may need a mix of following
services and associated hardware:
INTRODUCTION
VOICE
PSTN
WLL
Mobile / CUG
Blackberry
3G voice
PRI
Centrex
Voice VPN
MID RANGE
DATA
Broadband
Data cards
NIC 1.0x
EVDO
3G
HIGH END
DATA
MPLS VPN
Internet
Leased Lines
Domestic
Leased Circuits
Intl. Leased
Circuits
VSAT
MANAGED
SERVICES
Managed
bandwidth
MLLN
OTHER
SERVICES
Unified
messaging
Web colocation
Surveillance
services
Web
conferencing
Audio
conferencing
Video
conferencing
Fleet mgmt.
system
INTRODUCTION
From the beginning itself, BSNL offered Voice, Mid range
Data
and
High
end
data
services,
BSNL
has
now
strengthened its position by including managed services and

other services in its service portfolio. Managed services are
end-to-end services that include all of the following criteria:
Proactive monitoring
Remote configuration and troubleshooting
Service-level agreements (SLAs)
Monthly Subscription based.
Nil or very Little CAPEX
DESIRE OF ENTERPRISE
CUSTOMER
One stop shop
Unified communication solution
Scalability
Simplicity of deal
Business continuity (Disaster Management)
OPEX Model
SLA
BSNL PROVIDES
FOLLOWING SERVICES
1. MPLS VPN
2. VSAT Services of BSNL
3. ISDN PRI
4. MLLN
5. Domestic Leased Lines Services

6. Internet Leased Line
7. Blackberry Services
BSNL PROVIDES
FOLLOWING SERVICES
8. 3G Mobile Broadband devices
9. Free EPABX Scheme
10. Wire Line Intelligent Network Services
11. Managed Network Services
BSNL Managed Enterprise

Solutions
BSNL Managed Enterprise Solutions
24 X 7 Proactive Monitoring
Guaranteed SLA
OPEX Model/Monthly Charges
End to End Solution/Single interface
BSNL Managed Enterprise

Solutions
BSNL Managed Enterprise Solutions
BSNL Managed
Network Services
BSNL Easy Com

BSNL Biz Com
BSNL Managed
Global Network
Services
Global MPLS
Services
Across the World
BSNL Managed
SaaS
(Software as
a Service)
BSNL Managed
Business Mail
BSNL Ent Com

Global IPLC Services
Domestic MPLS &
Internet Leased Line
With Managed
Security etc.
BSNL
Managed
Global
Conferencing
Solutions
Global
Audio
Global
Webex
Global
Video
BSNL MANAGED PRODUCTS

BSNL has 3 types of Product offers:
EasyCom Broadband Networking.
BizCom 64 Kbps to 1 Mbps
EntCom 2 Mbps and above (MPLS or lease
internet bandwidth with CDMA/GSM/ISDN backup)
Features of SLA:
Change request for rules 30 mins for priority rules / 4
hours
24x 7 Real-time monitoring via SOC - 99 % of SOC
availability guaranteed
24 x 7 Real-time event correlation and interpretation
24 x 7 Incident handling
Availability and Performance Monitoring
Notification to Customer within 15 minutes
Real-time reports on customer portal
4 hour Response and 24 hour Resolution time
Event log storage duration 1 month
Notification of security update and bug-fixes
Managed Network services Domestic

perspectives:
Mainly provided by all the operators including the small players.
In fact, Tulip is the largest in this segment with a market share
of 28% followed by Reliance
Both wire line as well as wireless connectivity is used for the
last mile
Generally three to four classes of services are offered by the
operators
The MPLS VPN PoPs are being established by all the NLD
players which is the key to garner larger market share
Managed Network services Domestic

perspectives:
The pricing of the MPLS VPN is such that if more than 6
to 8 ports are taken by the customers, the pricing
becomes lucrative in comparison to the DLC
There is further intense competition in this segment and
hence prices are heading downwards
Each operator has its own network (Autonomous
System) and so far NNI is not very prevalent in the
domestic segment
Managed Network services Global

perspectives:
There are many players like Orange, PCCW, BT, NTT who
have already established Global MPLS VPN networks with
PoPs in major countries
Indian ILDOs are also establishing PoPs in other countries
and expanding their business. Further, they are integrating
this business with the Submarine Cables and IP bandwidth
Major international operators have standing tie-ups with
network providers such as Cisco and Juniper etc for turnkey
solutions
Managed Network services Global

perspectives:
Establishing of NNI with the global players is the key to
expanding in this market and capture the corporate
customers
The pricing of MPLS VPN ports includes the domestic
part as well as the international bandwidth component
Manageability of the networks is a basic requirement in
such solutions
End to End solution is offered to NMS and single window
concept
BSNL MANAGED GLOBAL

SERVICES
BSNL has tied up with British telecom, Cable and Wireless,
PCCW for offering bandwidth across the world such as
IPLC, MPLS VPN
etc. These tie ups provide following
broad advantages to the customer:

Extensive national and international coverage
Faster and simpler deployment
Management by a single service provider
Flexibility and competitive pricing

BSNL MANAGED SAAS

Software as a Service (SaaS) is a model of software
deployment wherein an application is licensed to the
customer for use as a service on demand. Hosted ERP,
Hosted Contact center, Hosted CRM, Business E-mail
solutions are examples of SaaS. BSNL has tied up with
Microsoft to offer this service and initially offered BSNL
Managed Business mail as SaaS service. This service
offers following benefits:

BSNL MANAGED SAAS

Anytime Anywhere Access
Manage one e-mail inbox synchronized among multiple

devices such as your smart phone, home PC, and office
PC.
Connect from any computer virtually anywhere with an
Internet connection.
Maintain access to all messaging features such as
mailbox, calendars, contacts, and public folderseven
when offline.
BSNL MANAGED SAAS

Integrated company communications
Arrange meetings with ease by viewing free and busy
schedules of participants, sending invitations, and
tracking responses, with details entered automatically
into participants calendars.
Grant other people, such as assistants, access to your
mailbox, calendar, and contacts on your behalf while
travelling.
Manage projects across workgroups or companies with
the ability to view timelines and assignments while
tracking tasks that are active, completed, and overdue.
BSNL MANAGED SAAS

Professionally delivered
Hands-off operation means no distractions and no disruptions
from core business tasks.
Data Security and Backup
All software updates and upgrades, including security fixes,
are installed and maintained in a timely fashion.
On-demand storage and capacity
Virus Protection
High-availability infrastructure with Service Level Agreements.

BSNL GLOBAL CONFERENCING

SOLUTION
BSNL has tied up with British Telecom to offer this
solution. Two types of solutions are offered:
Audio: BSNL Meet Me
Web Collaboration: Web Ex

FEATURES OF THE SOLUTION ARE:
A reservation less, automated conferencing service
designed for ad hoc quick meetings
Connects multiple participants across geographies
simultaneously, even while some are on move
Over fixed line or mobile phone(GSM/WLL/CDMA).
No investments required at customers end.
Quick & easy way to communicate, anytime.

An ideal tool with range of features for effective
communications.
Designed for local, national and international conference
& is ideal for internal weekly calls, presentations,
dicussions, trainings,dealer meets, earning updates and
internal cooperate communications.
Coverage in 40+ countries, more countries available.
Local toll free and toll access points to host or join a call.
Fixed price for each country to join a call no matter which
country requests for the meeting.

Key Differentiators of BSNL Solution are:
Simple pricing model.
Reduce direct cost of ownership.
Increased productivity at low cost.
Uniform service on a single platform.

Carrier grade service.
GLOBAL VIDEO SOLUTION

BSNL has tied up with M/s Cisco & M/s Presto to offer
tele-presence services.

Cisco Tele-Presence Service Provider Benefits.
Realize New Service Revenues
Demonstrate IP NGN network advantage.
Create Differentiated service.
Utilize Cisco Programs for Market Success.

Expected Tele-presence service usage Study Results
90.6% expect to use Tele-presence at 3 or more sites.
73.6% expect to use Tele-presence to collaborate with
outside parties.
63% found Tele-presence Certified Network Connection
to be very important selection criteria.
42% very interested in managed Tele-presence network
services.

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E2-E3

For BSNL internal circulation only

For BSNL internal circulation only

For BSNL internal circulation only

For BSNL internal circulation only

strengthened its position by including managed services and

For BSNL internal circulation only

5. Domestic Leased Lines Services

For BSNL internal circulation only

For BSNL internal circulation only

BSNL Managed Enterprise

For BSNL internal circulation only

BSNL Managed Enterprise

BSNL Easy Com

BSNL Ent Com

For BSNL internal circulation only

BSNL MANAGED PRODUCTS

internet bandwidth with CDMA/GSM/ISDN backup)

For BSNL internal circulation only

Managed Network services Domestic

For BSNL internal circulation only

Managed Network services Domestic

For BSNL internal circulation only

Managed Network services Global

For BSNL internal circulation only

Managed Network services Global

For BSNL internal circulation only

BSNL MANAGED GLOBAL

etc. These tie ups provide following

broad advantages to the customer:

Flexibility and competitive pricing

BSNL MANAGED SAAS

offers following benefits:

BSNL MANAGED SAAS

Manage one e-mail inbox synchronized among multiple

BSNL MANAGED SAAS

For BSNL internal circulation only

BSNL MANAGED SAAS

High-availability infrastructure with Service Level Agreements.

BSNL GLOBAL CONFERENCING

For BSNL internal circulation only

BSNL GLOBAL CONFERENCING

For BSNL internal circulation only

BSNL GLOBAL CONFERENCING

For BSNL internal circulation only

BSNL GLOBAL CONFERENCING

Uniform service on a single platform.

For BSNL internal circulation only

GLOBAL VIDEO SOLUTION

For BSNL internal circulation only

GLOBAL VIDEO SOLUTION

Utilize Cisco Programs for Market Success.

For BSNL internal circulation only

GLOBAL VIDEO SOLUTION

For BSNL internal circulation only

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