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    Office of The City Auditor

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    The audit report found that the City of San Diego's graffiti control program has several issues that need to be addressed to improve effectiveness. The program is decentralized, leading to delays in response times and inefficient abatement. Over 1,000 graffiti incidents were removed in 2013-2014 but the lack of centralized data makes performance difficult to monitor. The report recommends centralizing operations, improving coordination, ensuring adequate resources, and strengthening contract oversight to achieve graffiti control objectives. Acceptance of the audit findings by the City Council is requested.

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    Office of The City Auditor

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    api-63385278
    46 views17 pages
    The audit report found that the City of San Diego's graffiti control program has several issues that need to be addressed to improve effectiveness. The program is decentralized, leading to delays in response times and inefficient abatement. Over 1,000 graffiti incidents were removed in 2013-2014 but the lack of centralized data makes performance difficult to monitor. The report recommends centralizing operations, improving coordination, ensuring adequate resources, and strengthening contract oversight to achieve graffiti control objectives. Acceptance of the audit findings by the City Council is requested.

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    The audit report found that the City of San Diego's graffiti control program has several issues that need to be addressed to improve effectiveness. The program is decentralized, leading to delays in response times and inefficient abatement. Over 1,000 graffiti incidents were removed in 2013-2014 but the lack of centralized data makes performance difficult to monitor. The report recommends centralizing operations, improving coordination, ensuring adequate resources, and strengthening contract oversight to achieve graffiti control objectives. Acceptance of the audit findings by the City Council is requested.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    46 views17 pages

    Office of The City Auditor

    Uploaded by

    api-63385278
    The audit report found that the City of San Diego's graffiti control program has several issues that need to be addressed to improve effectiveness. The program is decentralized, leading to delays in response times and inefficient abatement. Over 1,000 graffiti incidents were removed in 2013-2014 but the lack of centralized data makes performance difficult to monitor. The report recommends centralizing operations, improving coordination, ensuring adequate resources, and strengthening contract oversight to achieve graffiti control objectives. Acceptance of the audit findings by the City Council is requested.

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    Office of the City Auditor

    City of San Diego


    Performance Audit of the
    Graffiti Control Program
    Presentation to the City Council
    Significant Program Revisions Are Needed to Improve
    Graffiti Control Efforts
    OCA-14-014
    2
    Background
    OCA-14-014
    Graffiti has many negative effects, including:
    Perception of blight
    Fear of gang activity
    Reduced property values and retail sales
    Lost revenue from reduced transit ridership
    3
    Background
    OCA-14-014
    Graffiti is more widespread in some
    areas of the City than others
    Over !,""" incidents
    of graffiti were abated from
    F# "$$ to F#"$%
    4
    Background
    OCA-14-014
    Time Frame
    Graffiti Abatement
    Responsibility
    NCC Street Division Urban Corps
    Before July 1, !1"
    #nta$e of %raffiti reports
    Routin% of %raffiti reports
    to abatement &re's

    Abatement of %raffiti
    All ot(er publi&
    ri%(t of 'ay
    Bri)%es,
    si)e'al$s, street
    si%ns
    *rivate property
    Co)e enfor&ement a%ainst
    %raffiti on private property

    After July 1, !1"
    #nta$e of %raffiti reports
    Routin% of %raffiti reports
    to fiel) &re's

    Abatement of %raffiti
    All publi& ri%(t of
    'ay
    *rivate property
    Co)e enfor&ement a%ainst
    %raffiti on private property

    5
    Finding 1 Current Process Is !ecentrali"ed
    OCA-14-014
    6
    Finding 1 Intake Is Confusing for Customers
    and !ela#s Response
    OCA-14-014
    7
    Finding 1 Intake
    OCA-14-014
    Graffiti on this utility pole was
    referred bac& to the customer'
    (OC)*
    Graffiti on these phone booths was
    not abated'
    )batement of graffiti on this fence was delayed by at least three business days.
    8
    Finding 1 Current Process Impedes Efficient
    Graffiti A$atement
    OCA-14-014

    Finding 1 Current Process Impedes Efficient


    Graffiti A$atement
    OCA-14-014
    )ppro+imately $" feet
    ,ecentrali-ation prevents crews from abating graffiti efficiently'
    Crews have to bypass some incidents of graffiti'
    10
    Finding 1 Cit# %acks Essential !ata for
    &onitoring Performance
    OCA-14-014
    11
    Finding 1 Recommended Graffiti A$atement
    Process 'it(in Street !ivision
    OCA-14-014
    12
    OCA-14-014
    .he City should improve coordination with other groups involved in graffiti
    control to leverage resources for outreach'
    /riter- 0loc&
    ,owntown Partnership
    .he City should ensure that all groups abating graffiti have access to Graffiti
    .rac&er in order to enhance law enforcement efforts'
    )ccording to the vendor, this can be done at little to no cost to the City'
    .he City should ma&e 1pray and Pay rewards proactively to increase
    awareness of the program and encourage residents to report in2progress acts
    of graffiti vandalism'
    Finding ) Program *utreac( and
    Coordination Can Be Improved
    13
    Finding ) Program *utreac( and
    Coordination Can Be Improved
    OCA-14-014
    .he City should wor& with utility companies to consolidate
    responsibility for graffiti abatement where possible
    .his could include agreements to compensate the City for the cost of
    abatement
    14
    Finding ) Additional Graffiti Control
    Resources &a# Be Needed
    OCA-14-014
    City *opulation
    Graffiti Control
    Bu)%et
    Bu)%et Dollars
    per Resi)ent
    Graffiti Control
    FT+s
    FT+s per 1!!,!!!
    Resi)ents
    1an Francisco 34,35% 6%,7"",""" 68'83 2 2
    Riverside %$%,57% 6$,%"",""" 68'$8 2 2
    Phoeni+ $,884,5% 68,%"3,!8" 6'!3 %'4 '
    Fresno 4"4,33 6$,4"",""" 6'!7 $"'" '"
    )naheim %%5,54 6!",""" 6'78 $8'8 8'%
    Long 0each 857,3! 6$,"77,5"" 6'%" 2 2
    ,enver 5%8,54 6$,%78,4$! 6'$7 $7'" '7
    Los )ngeles %,347,7!! 67,"",""" 6$'37 34'" '
    Chicago ,5!4,4!3 6%,%$$,73% 6$'% 8"'" $'4
    1an 9ose !38,!! 6$,$",""" 6$'$8 2 2
    0a&ersfield %43,4!7 2 2 $8'" %'!
    1acramento 874,4$5 2 2 8'4 "'!
    San Die%o 1,"!,,-! .,/0,10- .!211 1"20 12!
    15
    Finding + Contract *versig(t
    OCA-14-014
    .he City removed the vendor:s access to a wor& order system
    in "$$'
    .he City has not re;uired the graffiti abatement vendor to
    provide information on compliance with performance standards'
    .he City needs to ensure that a new contract with the vendor
    includes performance measures'
    16
    Summar# and Recommendations
    OCA-14-014
    .<= C>.# 1<O?L, ($8 Recommendations*:
    Centrali-e graffiti abatement operations in the 1treet ,ivision to improve response
    times, customer service, and performance reporting (5 recommendations*
    ,etermine whether field abatement operations can be conducted most efficiently
    and effectively by City crews or a vendor, and centrali-e field abatement operations
    with that group ($ recommendation*
    >mprove coordination with other groups involved in graffiti control, e+pand the use
    of Graffiti .rac&er, and increase publicity for the 1pray and Pay rewards program
    (% recommendations*
    =nsure that ade;uate resources are provided to achieve graffiti control ob@ectives
    ($ recommendation*
    >mprove contract management and oversight (% recommendations*
    Recommended Council Action
    17
    !e re"ue#t that the City Counci$
    acce%t the audit re%ort.
    OCA-14-014

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