Capitaland Limited Global Sustainability Report 2012

CAPITALAND LIMITED
GLOBAL SUSTAINABILITY REPORT
2012
FOCUS
BALANCE
SCALE
POSITIONED FOR
SUSTAINABLE GROWTH
Contents
INTRODUCTION
Corporate Profile
Highlights
Sustainability Commitment
President & Group CEOs Message
Financial Performance
GOVERNANCE
10
ENVIRONMENT
14
Measuring Our Performance
19
Managing Our Environmental Footprint
20
Tracking with Our Environmental Tracking System
26
Engaging Our Community
31
PEOPLE
34
Human Capital
34
Occupational Health and Safety
40
COMMUNITY
48
Community Development
48
Social Integration
58
Awards & Accolades
62
GRI INDEX & GRI CHECK
63
INDEPENDENT ASSURANCE STATEMENT
68
CAPITALAND LIMITED | GLOBAL SUSTAINABILITY REPORT 2012
INTRODUCTION
Corporate Profile
CapitaLand is one of Asias largest real estate companies. Headquartered and

listed in Singapore, the companys businesses in real estate and real estate fund
management are focused on its core markets of Singapore and China.
The companys diversified real estate portfolio primarily includes homes, offices,
shopping malls, serviced residences and mixed developments. The company
also has one of the largest real estate fund management businesses with assets
located in Asia. CapitaLand leverages its significant asset base, real estate
domain knowledge, product design and development capabilities, active capital
management strategies and extensive market network to develop real estate
products and services in its markets.
The listed entities of the CapitaLand Group include Australand, CapitaMalls Asia,
Ascott Residence Trust, CapitaCommercial Trust, CapitaMall Trust, CapitaMalls
Malaysia Trust, CapitaRetail China Trust and Quill Capita Trust.
Mission
To build a world-class company, with an international presence and a strong global network,
that is managed by people whose core values are respected by the business and social
community to:
Create sustainable shareholder value
Deliver quality products and services
Attract and develop quality human capital
Core Values
Our people are our strength. We build people to build for people.
We are committed to the highest standards of integrity.
We have the courage to do what is right and the will to succeed.
We add value to what we do through innovation and continuous improvement.
We are fair and reasonable in all our actions and dealings with business partners, customers
and colleagues.
We contribute to the well-being of the community.
INTRODUCTION
FY2012 Highlights
Listed in
Listed in
Global
Sustainability Dow Jones
100 Most
Sustainability
Sustainable Yearbook
World Index
Corporations 2013
for top 15% performing ESG
2012/13 for top 20%
by Corporate Knights
companies
performing ESG companies
Won for the 12th consecutive
Most
Transparent
Company
(Property)
year the
award by the Securities

Investors Association,
Singapore
Increased operational
efficiency (per m2) since
2008 with energy and water
Implemented
CapitaLand
Global
Principles
on Ethical
Business
Conduct
Cost avoidance
Risk management through

external
ISO 14001 and

OHS 18001
certification
in15 countries
1.7 million
kilogrammes
in excess of
S$35 million
Over
for environment, workplace

health and safety
52 training
hours per employee,
Employees from more than
well above recommended

industry guide of 40 hours
Women
account for
about 27% of
More than
S$4 million
CapitaLand staff across Asia
11.7%
and 1
6.1%respectively
reduction of
Zero non
compliance
top management positions
for utilities since 2009
donated by CapitaLand
Hope Foundation
of recyclable waste collected

from 47 properties
80 different
nationalities
volunteered
over 19,000
hours during workdays
2
INTRODUCTION
About this Global Report
Covering 100% of portfolio as reported in the CapitaLand

Annual Report, unless otherwise indicated
Third-party assessment of all statements and figures covering

CapitaLands global performance
This report covers CapitaLands international portfolio in over 20 countries over the period from 1 January to 31 December 2012
unless otherwise indicated. It uses the Global Reporting Initiative (GRI) G3.1 Guidelines and is published annually. The 2012
report has been audited externally to validate the accuracy and reliability of content and is in conformance with GRI Level
B+. The audit report, including findings, is summarised in the independent assurance statement. The GRI Index outlines the
specific GRI reporting elements and indicators addressed in this report, which has been checked by GRI to be consistent
with an Application Level of B+.
In line with CapitaLands commitment to environmental sustainability, no hard copies have been printed. This report is
available online at http://www.capitaland.com/sustainability/sustainability-report.
Feedback
We welcome feedback from our stakeholders as this enables continuous improvement in our sustainability policies,
processes and performance. Please send your comments and suggestions to [email protected].
CapitaLand Limited
168 Robinson Road
#30-01 Capital Tower
Singapore 068912
Tel +65 6823 3200
Fax +65 6820 2202
(Reg No. 198900036N)
www.capitaland.com
INTRODUCTION
Sustainability Commitment
CapitaLands sustainability strategy is founded based on its credo Building People. CapitaLand is committed to
improving the economic, environmental and social well-being of our stakeholders through our developments and
operational approach.
Having delivered another profitable year in FY2012 with an annual net profit of S$930 million, we believe that the
sustainability of our business depends on our people, as well as our care for the community and the environment. In a
rapidly changing environment, we actively embrace innovation to ensure commercial viability without compromising the
environment for our future generations.
CapitaDNA
(Mission + 6 Core Values)
Employees
Train employees to achieve their
optimal level of performance,
aligning their personal goals
with company performance
and creating a positive work
environment for them
Investors
Constantly create
sustainable
shareholder value
Customers
Constantly deliver
innovative and quality
products and services
Business Partners
Be fair and reasonable in
actions and dealings
Suppliers and Contractors

Be fair and reasonable in actions
and dealings
Community
Contribute to the
societies in which
CapitaLand operates
Government/
National Agencies
Contribute positively
to public policy
making process
Environment
Minimise our environmental
impact and resource
consumption and to be a
leader in green buildings
INTRODUCTION
Stakeholder Engagement
Stakeholder
Issues/Interest
Selected examples of our response
Customers
Cost of Housing
Provision of mass-market housing in China and Vietnam
Quality of Housing
Brand and Customer Assurance Team (BCAT) to provide guidance and

independent audit checks on quality in Singapore and overseas
Achieving Building and Construction Authority (BCA) Quality Mark for
Singapore residential projects
Shoppers
Tenants
Shopping malls with

family friendly facilities
Family rooms for young children to play
Easy access to public

transport
Shuttle buses bring shoppers to train stations (Singapore)
Opening of new
shops/malls
InnovHub in IMM where sample shop layouts improve retailers

understanding of environmental sustainability
Nursing rooms for mothers
Green Lease
Increase their business
in CapitaLand shopping
malls
Learn from successful companies at the Retail Global Connexion

2012 (a forum launched to showcase successful retailers, to inspire
other retailers and students and spur the development of the retail
industry in Singapore)
Organised 13 Biz+ seminars, workshops and classes in areas such as
customer relationship management and visual merchandising. These
initiatives help retailers to increase business in shopping malls
Investors
Return on investment
Operational efficiency
Better tracking and declaration of monetary savings and cost avoidance
Identify and mitigate potential environmental, health and safety (EHS)
risks
Employees
More interaction among

staff within a large
organisation
BiC (Because iCare) exchange

Employee Engagement Survey
Volunteer programmes
Community/NGOs
Education
CapitaLand Hope Schools

Philanthropic programmes
Environment
Planting of trees and mangroves to prevent desertification and erosion

in China, India, Japan
Giant Panda conservation programme
Supply Chainmain contractors,

vendors, suppliers
Recognition for
exceeding requirements
in CapitaLand projects
BiC Awards for EHS for key stakeholders
Learning of best practice

Government/
National agencies/
NGOs
Environment
Member, BCA Green Mark Advisory Committee

Board Member, Singapore Green Building Council
Quality
Quality Ambassador, BCA
Social Integration
Universal Design Ambassador, BCA
Health and Safety
Member, Construction and Landscape Committee, Workplace Safety

and Health Council
INTRODUCTION
Providing Quality Homes
Independent Quality Assurance by CapitaLand Brand and Customer Assurance Team (BCAT)
BCAT provides quality assurance to owners of CapitaLand homes by inspecting the quality of architectural fitting-out
works and giving properties a thorough check before handing keys over to new home owners. Through inspection,
poor workmanship, detailing and defects are reported to the project team for improvement works to be carried out
prior to handing over the units to home owners.
CapitaLands Competency Centre on Quality serves as a platform for sharing BCATs experiences and best practices.
BCAT also provides training on quality management and control. It implemented a Quality Scoring System, providing
a quantifiable score at the end of the inspections.Benchmarking inspections are conducted for mock-up units which
serve as reference for the minimum quality standard for interior architectural finishing works.Inspection data and
customers complaints are analysed to detect quality trends and identify areas for improvement.
The team also looks at work-in-progress and has implemented intermediate inspection, scoring and trade
demonstrations. Intermediate inspection allows BCAT to identify potential problems during construction stage,
preventing such problems from reaching completion stage.
Trade demonstrations aim to establish a common understanding and acceptance level of workmanship standard for
key architectural trades. It allows the contractor to demonstrate on site the actual execution of works and further
improve the consistency in quality delivery and set as the benchmark for subsequent mass installation.
BCAT is an independent department based in CapitaLands corporate office.
There is a regular review, assessment and feedback process in relation to environment, social and governance topics.
Various activities were undertaken as shown below.
Environment
Environment, Health and

Safety (EHS) Materiality
Workshop1
Social
Governance
Externally conducted
Employee Engagement
Survey (EES)
Bribery and Corruption

Risk Assessment
conducted Group-wide
Environment, Health and

Safety (EHS) Materiality
Workshop
Enterprise Risk
Management (ERM)
conducted Group-wide
Facilitated by an independent consultant, a materiality workshop focused on environmental, workplace health and safety, and social integration issues
was organised. Key staff from various departments in business units such as the marketing, leasing, asset management, business development as
well as the projects and operations management teams participated in this workshop. The workshop helped prioritise the indicators so that the Group
can address the issues through a two-year work plan and fine-tuning of the key performance indicators (KPIs). More details on the work plan and KPI
can be found in the Environment and Occupational Health and Safety chapters.
PRESIDENT & GROUP CEOS MESSAGE

Dear Stakeholders
CapitaLand is committed to building a sustainable future for our stakeholders and for generations to come. At CapitaLand,
sustainability is a Group-wide effort that is integral to our business. Guided by our core values and operating principles, we
conduct our business, interact with stakeholders and contribute to the well-being of our employees and the community in
an ethical and responsible manner.
Over the years, we set out to build a lasting company that adds value for our stakeholders across our real estate value
chain of homes, shopping malls, offices, serviced residences and mixed developments. Our healthy financial position
is reflected in CapitaLand achieving a net profit after tax and minority interests of S$930.3 million and revenue of S$3.3
billion amidst global economic uncertainties for FY2012.
To position for the future, we simplified our organisational structure in 2013 into four main business units CapitaLand
Singapore, CapitaLand China, CapitaMalls Asia (CMA) and The Ascott Limited (Ascott). This will enhance our competitiveness
by providing greater clarity, sharper focus, while making us nimble enough to respond faster to opportunities that can
propel us to greater achievements. The simplified structure will allow us to leverage and optimise our resources to enhance
efficiency, economies of scale and shareholder returns.
Beyond robust financial performance, we aim to be vigilant in conducting our business and interacting with
stakeholders in a fair and reasonable manner, maintaining the highest level of integrity at all times. This includes
developing projects that are of the highest standard, maintaining aggressive financial discipline, constantly innovating,
and reinforcing a culture of zero tolerance for corruption.
As a real estate developer, the well-being of the communities we build in is of paramount importance. This includes
building quality developments that are accessible and environmentally sustainable. It is important that our home owners,
shoppers, tenants and serviced residence guests benefit from better indoor air quality, resource efficiency, lush greenery
and accessible layout and features at our developments. We continue to actively engage stakeholders and members of
the public through our community engagement initiative, the Building A Greener Future Programme.
Environmental sustainability also makes good business sense. In 2012, we increased operational efficiency with energy
and water consumption reduction of 11.7% and 16.1% per square metre respectively for our operational properties, and
reduced our carbon emission intensity by 16%, compared to year 2008. This computed to cost avoidance in excess of
S$35 million for utilities since 2009 for the Group, helping to mitigate against global utility cost fluctuations.
As we deepen our presence in key Asian markets, we will continue to contribute positively to the communities we
operate in. To meet the education, healthcare and shelter needs of underprivileged children in communities where
CapitaLand operates, our philanthropic arm, CapitaLand Hope Foundation (CHF), has donated close to S$20 million
as of end 2012 since its formation in 2005. Today, we have 24 CapitaLand Hope Schools, in operation or under
development, in remote areas of China and Vietnam to provide a conducive learning environment for children. In 2012,
we organised more than 280 volunteering activities in Asia where our staff volunteers interacted with over 35,000
children beneficiaries supported by CHF. Our efforts saw us attaining the 2012 ASEAN Business Awards Most
Admired ASEAN Enterprise for the category of Corporate Social Responsibility (Large Company) and the Singapore
Compact CSR Awards 2012 Best Community Developer Award.
Our people are our most important asset. Building people to their highest potential boosts our competitive advantage.
We have over 12,000 staff Group-wide and a diverse talent pool of more than 80 nationalities located in more than 20
countries. All CapitaLand staff function as a team and are united by our core values, guided by our 10 Corporate Principles.
We train and develop our staff, equip them for the competitive business environment through programmes offered by
our own CapitaLand Institute of Management and Business (CLIMB) and Innovation, Creativity, Entrepreneurship (ICE)
initiatives. Our average training hours exceeding 50 hours per staff in 2012 is well above the recommended industry
standards.
PRESIDENT & GROUP CEOS MESSAGE

In the recent Randstad Award 2013, CapitaLand was ranked 7th among employer brands for our strong management,
financial health, interesting job content and concern for the environment. CapitaLand was also named an Employer brand
to watch at the awards for our steadfast effort in enhancing the Groups employer branding.
We are committed to be a globally responsible corporate citizen and are glad that our efforts are recognised as we retained
our listing on the Global 100 Most Sustainable Corporations in 2013 and was one of three Singapore companies in the
Dow Jones Sustainability World Index 2012/2013.
Our sustainability journey takes continuous effort and we urge our stakeholders to share our Groups commitment to
transparency so that together we can improve the economic, environmental and social well-being of the communities
we operate in.
Lim Ming Yan
President & Group CEO
CapitaLand Limited
Mr Lim Ming Yan, President & Group CEO, CapitaLand Limited (left) together with students from CapitaLand
Muchuan Green Hope School, Sichuan presenting Singapores Senior Minister of State Lee Yi Shyan with a
panda scroll painting, at the farewell ceremony at Bifengxia Panda Base in Yaan for giant pandas Kai Kai and Jia
Jia as they embark on their journey to Singapore on 4 September 2012. The painting represents the well-wishes
from the children of CapitaLand Hope Schools in China to the pandas
FINANCIAL PERFORMANCE
CapitaLand achieved a net profit of S$930.3 million in 2012. Sound risk management coupled with good corporate
governance policies and practices are vital to drive the Groups long-term sustainable growth and shareholder value.
For a detailed breakdown of its 2012 financial results, five-year financial summary, economic value added statements
and value added statements, please refer to the following sections in the CapitaLand Limited Annual Report 2012:
Financial Highlights FY2012, pg 3
5-year Financial Summary, pg 4
Performance Overview, pg 90-101
Economic Value Added Statements, pg 242
Value Added Statements, pg 243
GOVERNANCE
CapitaLand
Most Transparent Global Principles on
Company (Property) Ethical Business
award by the Securities Investors
Association, Singapore
Conduct
Won for the 12th consecutiveyear the
Implemented
100% of staff sign theCapitaLand Pledge(with the no-corruption

clause indicated) annually
CapitaLand observes a high standard of corporate conduct in line with the Principles of the Singapore Code of Conduct.
The Code was revised by the Monetary Authority of Singapore in May 2012 and although it takes effect only for companies
in respect of annual reports relating to financial years commencing from 1 July 2012, CapitaLand revised its policies and
practices (including its Board Charter and Terms of Reference of its Board Committees) to adhere to the revised Code for
FY2012 ending 31 December 2012. The principles of the code is as follows:
Board Matters
Principle 1: Boards Conduct of Affairs
Principle 2: Board Composition and Guidance
Principle 3: Chairman and Chief Executive Officer
Principle 4: Board Membership
Principle 5: Board Performance
Principle 6: Access to Information
Remuneration Matters
Principle 7: Procedures for Development Remuneration Policies
Principle 8: Level and Mix of Remuneration
Principle 9: Disclosure on Remuneration
Accountability and Audit
Principle 10: Accountability
Principle 11: Audit Committee
Principle 12: Internal Controls
Principle 13: Internal Audit
Communication with Shareholders
Principle 14: Communication with Shareholders
Principle 15: Greater Shareholder Participation
To demonstrate its commitment in upholding the highest standards of corporate governance, CapitaLand joined the
Securities Investors Association, Singapore (SIAS) and its partners in making the following public Statement of Support,
which was reiterated at the 3rd Singapore Corporate Governance Week 2012 (organised by the SIAS) in October 2012.
As an Organisation, we are committed to upholding high standards of corporate governance

to enhance shareholder value. We believe practising good corporate governance is central to
the health and stability of our financial markets and economy.
10
GOVERNANCE
In 2012, CapitaLand won a number of awards and accolades for its good corporate governance performance and transparency,
investor relations and stakeholder communication including the Most Transparent Company (Property Category) by
SIAS for the 12th consecutive year as well as the Golden Circle Award, the highest honour given to the most transparent
company across industry sectors.Winners were nominated by fund management firms, stockbroking and research houses
and the media. They were assessed over a year, based on criteria such as timeliness of corporate disclosures, frequency,
clarity and substantiality of their announcements, as well as their willingness to reveal information to analysts and the media.
For detailed disclosure on the application of its corporate governance practices, please refer to the CapitaLand Annual
Report 2012, page 52-74.
Risk Assessment and Management

Enterprise Risk Management
Risk management is an integral part of CapitaLands business activities both at the strategic and operational levels.
Through pro-active risk management, which supports the achievement of Groups business objectives and execution of
corporate strategy in core markets, value is created and preserved.
Based on the framework established and the reviews conducted by Management and both internal and external auditors
throughout the financial year, as well as the assurance from the President & Group Chief Executive Officer (CEO) and
the Group Chief Financial Officer, the Board opines pursuant to Rule 1207(10) of the Listing Manual of the SGX-ST, with
the concurrence of the Audit Committee, that the Groups internal controls were adequate as at 31 December 2012 to
address financial, operational and compliance risks which the Group considers relevant and material to its operations.
Sustainability-related risks identified include fraud and corruption risks, environmental risks, health and safety risks and human
capital risk. For more information regarding Risk Assessment and Management in CapitaLand, please refer to the CapitaLand
Limited Annual Report 2012, page 62-64 and 75-77.
Enterprise Risk Management (ERM) Framework

ERM Framework
Risk Strategy
Board Oversight & Senior Management Involvement
Risk Appetite
Risk & Control Self
Assessment
Investment Risk Evaluation
Quantitative Analysis
Scenario Analysis
Whistle-blowing/
Business Malpractice
RISK MONITORING
& REPORTING
RISK RESPONSE
Accept
Avoid
Mitigate e.g. Business
Continuity Management
Transfer: Contractual
Risk Management &
Insurance
Key Risk Indicators

Quarterly Risk Reporting
Portfolio Monitoring of
Financial Risks, such
as Concentration (by
country), FX etc.
Independent Review and Audit
Internal Control System
RISK IDENTIFICATION
& ASSESSMENT
Culture
11
GOVERNANCE
CapitaLand Global Principles on Ethical Business Conduct
In pursuance of the Anti-Corruption Policy, CapitaLand has set four Global Principles on Ethical Business Conduct which
are implemented globally across all strategic business units.
Global Principles
Ethical Business Conduct
Marketing of Products
and Services
Act with integrity and professionalism

Practise fair competition
Honour contractual commitments made
Do not make inaccurate or misleading statements
Do not offer or provide kickbacks or bribes
Do not contravene applicable laws and regulations
Offering of Business
Courtesies
Ensure necessary and justifiable for the occasion

Ensure appropriateness to local business customs and culture
Ensure reasonable monetary value or frequency
Do not cause embarrassment or adversely affect reputation of either party
Accepting Business
Courtesies
Ensure appropriateness to accept

Ensure no undue influence on business dealings
Ensure no conflict of interest
Declare business courtesies received
Do not accept frequent business courtesies from the same party
Do not cause embarrassment or adversely affect reputation of either party
Managing Business
Relationships
Act with integrity and professionalism

Make decisions/representation only when duly authorised
Exercise discretion over frequency and place of business activities
Maintain security and confidentiality of data and information used in business interactions
Do not manipulate business relationship for personal gains and interests
Do not offer nor provide kickbacks or bribes
Do not ask for or accept kickbacks or bribes
Comprehensive Approach in Anti-Corruption Stance

CapitaLand has put in place a comprehensive system to ensure that the staff and its supply chain understand its strong anticorruption stance. The AC (Audit Committee) confirms that no reports have been received under the Whistle Blowing Policy1.
CapitaLand has a existing Anti-Corruption Policy. With the enactment of the UK Bribery Act 2010, CapitaLand has
enhanced its existing policies and procedures and formulated new ones to ensure Adequate Procedures meeting the Six
Principles are put in place.
CapitaLand has instituted the policy of incorporating an anti-corruption clause in the service contracts or agreements with
external parties with a reporting email to report on any malpractices in the business conduct.
This is reinforced by the Group Policy and Procedure on Business Malpractice Incidents (BMIs) Reporting that facilitates
line/functional managers to swiftly report any BMI discovered in their workplace or in the course of their work directly to
their CEOs.
1
Please refer to CapitaLand Annual Report 2012, page 65.
12
GOVERNANCE
Established business malpractice cases are reported on a quarterly basis in the Operations Compliance Working Committee
meetings and to the Audit Committee. In 2012, three business malpractice cases were substantiated and appropriate
actions were taken.
The Operations Compliance Unit (OCU) coordinated a Group-wide Bribery and Corruption Risk Assessment that require
all business units managements to review their own risks across their countries of business operations and put in place
their own mitigating measures to manage the risks.
OCU elicits the common risks across the Group, profiles the risks and makes recommendations to improve the robustness
of the Groups business process to prevent bribery and corruption.
Managing Risk of Bribery and Corruption
Communication
Staff
Supply Chain
Comprehensive Code of Conduct Policy Suite

CapitaLand Global Principles on Ethical
Anti-corruption clause in contracts
Business Conduct
Policy on Bribery and Corruption Prevention
Annual signing of CapitaLand Pledge
Training
Feedback Channels
Business Malpractice Incident (BMI) Reporting

Whistle Blowing Reporting
Dedicated independent email address

provided, separate from normal feedback
channels
Training
CapitaLand implemented initiatives to ensure that all staff understand the Groups core values and principles that
shape the way the Group works and functions. This is a compulsory module in the CapitaLand Immersion Programme
(CIP) for new staff from different countries. For existing staff, there are dedicated training courses in Singapore on
CapitaDNA: Strengthening Core Values and CapitaDNA: Ten Corporate Principles where specific examples and
applications of core values in the workplace are shared. As the majority
of CapitaLand staff are based in China, this training module has been
offered there. In 2012, 139 new staff from seven countries underwent
CIP training. 185 staff from five countries attended the CapitaDNA courses
in Singapore and China. OCU also organised briefings under its Operations
Compliance Programme (OCP) in Australia, China and India attended by
more than 230 staff.
Annual Signing of CapitaLand Pledge

An on-going practice in CapitaLand is the signing of the CapitaLand Pledge
for new staff upon joining the company. Staff also sign the pledge annually
at the beginning of each year, pledging to uphold CapitaLands core values,
not to indulge in any corrupt or unethical practice and to report such
malpractices. The contact email for whistle blowing reporting is clearly
made available on this pledge. The copy is kept in the HR department in
the respective personal files. For staff based in China, France, Indonesia,
Japan, Korea, Thailand and Vietnam, a local version of the pledge is made
available for their annual acknowledgement.
13
ENVIRONMENT
Asian Leader
in Global
Real Estate
Sustainability
Benchmark
2012
2013
ET Carbon
Ranking
Leader
Award
Carbon emissions intensity
Increased operational
efficiency (per m2) since
2008 with energy and water
Cost avoidance
Identified potential savings
for utilities since 2009
energy audit of 6 properties.
11.7%
and 16.1%
reduction of
Achieved the
reduced by
2008
16% since
in excess of of close to S$1.4

S$35 million million from the
respectively
Operational efficiency of
1.7
million
S$16.5 million kilogrammes over 230
from utilities for 20
CapitaLand properties,
Potential annual savings of
residential, shopping malls

and office buildings when
completed
Over
of recyclable waste collected

from 47 properties
corporate offices and

construction sites globally
being tracked
main contractors
Zero
All
external ISO 14001 appointed in 2012 are ISO
environmental
certified or externally
non-conformance
certification in 14001
audited for environmental
15 countries legal compliance onsite
Risk management through
Commitment towards Environmental Sustainability

CapitaLands commitment to environmental sustainability is a natural extension to its credo of Building People. The Groups
sustainability objectives are guided by its belief that lowering the environmental footprint of its buildings through innovation
creates value for its stakeholders.
14
ENVIRONMENT
FRAMEWORK
Material Issues and Context
CLIMATE CHANGE &
ENERGY
Global greenhouse gas (GHG)
emissions at unsustainable
levels
Rising demand for energy,
compounded by finite
resources
WATER
Water scarcity, accessibility
and security
BIODIVERSITY
Interdependence between
ecosystems and the wellbeing of the community
WASTE
Waste generation at
unsustainable rates
Land scarcity for waste
disposal
Cost pressure from resource
scarcity
Policy
Identify opportunities in managing its property portfolio to deliver long term benefits
Identify and respond to climate change risks
Reduce energy consumption and encourage renewable energy sources
Reduce water consumption, encourage use of treated/recycled water and rainwater harvesting
Manage waste through construction efficiency and encouraging recycling
Manage biodiversity to contribute positively to the natural environment
Engage its stakeholders to play their part
Accountability
CEOs are Green Champions
ISO 14001 certified Environmental Management System (EMS) ensures accountability to relevant managers and all staff
Setting of key performance indicators (KPI), linked to remuneration for all staff; track performance via an Environmental Tracking
System (ETS)
Method/Action Plan
EMS
Legal Compliance
Identification of aspect and
management of impact
Green Buildings Guidelines
- Environmental Impact
Assessment (EIA)
- Building Information
Modelling (BIM)
Green operations EMS
SOPs
EMS
Legal Compliance
Assessment (EIA)
- Adopt Building Information
Modelling (BIM)
SOPs
KPI
Green ratings for new
buildings and major
refurbishment
Green existing property
portfolio
Eco-efficiency target: energy
consumption reduction
Stakeholder engagement
KPI
Green ratings for new
buildings and major
refurbishment
Green existing property
portfolio
Eco-efficiency target: water
consumption reduction
ETS
Improve performance through
tracking of energy and water
usage, waste generation and
carbon emission
ETS
Improve performance through
tracking of energy and water
usage, waste generation and
carbon emission
EMS
Legal Compliance
Assessment (EIA)
Stakeholders consultation
Special Projects
EMS
Legal Compliance
Assessment (EIA)
- Building Information
Modelling (BIM)
SOPs
ETS
Improve performance
through tracking of energy
and water usage, waste
generation and carbon
emission
Special Projects
Involve in national policy making
Collaborate with NGOs
Educate and encourage end users tenants, shoppers, residents and the general community to adopt green behavior
15
ENVIRONMENT
Materiality Review
CapitaLand undertook an independent sustainability materiality assessment with a broad range of internal stakeholders
who are senior managers in the company. The materiality workshop reviewed key environmental, health and safety
issues that are important to the business, the community and the environment; examined how these issues are linked to
the core business strategy; and prioritised them for action by the company. (Please refer to page 6 for more details)
As a real estate developer, CapitaLands environmental footprint is largely related to the resources and materials it uses
to develop and operate its buildings. The key environmental issues included in the materiality review are:
Energy usage, carbon emission, building materials, transportation
Water usage
Biodiversity
Waste management
In response to the materiality review, CapitaLand is establishing and implementing a roadmap to respond to the material
issues. (For the material review on health and safety, please refer to page 41 for more details.)
Roadmap
2013
2014
2015
Continue to conduct ETS audit to

increase certainty of data
Review calculation methodology in
eco-efficiency to better reflect the
property portfolio
Revise KPI structure
Review climate change policy
Review Green Buildings Guidelines
Collect data on cost benefits of
CapitaLand green rated buildings
Review the waste data and
understand waste stream
Implement methodology in ecoefficiency

Increase public disclosure on
asset level
Achieve 2015 eco-efficiency KPIs

Review targets and methodology
for ETS
16
ENVIRONMENT
Top Management (C-Suite) Commitment and Staff Involvement
CapitaLand top management (C-suite) forms the CapitaLand Green Steering Committee, which is chaired by the President
& Group CEO. CEOs from each Strategic Business Unit (SBU) are appointed SBU Green Champions and are accountable for
the green performance within the business unit.
The CapitaLand Green Committee is chaired by a member of senior management and comprises senior management
level representatives from all SBUs and representatives from corporate departments such as the Technical Services Unit
(TSU), the CapitaLand Institute of Management and Business (CLIMB) and Human Resource (HR). Each SBU also has its
own Green Committee to drive initiatives in countries where it operates with support from various departments.
All staff are involved in reducing CapitaLands environmental footprint. They are encouraged to be forthcoming and to report
all incidences of environmental-related issues and complaints, and incidences of non-compliances and non-conformities.
Structure of CapitaLand Green Committee, Sub Committees and SBU Green Committees
Executive Management
Committee
CEOs
Green Champions (accountable

for SBU performance)
Steering Committee
CapitaLand Green Committee
Environment,
Environment,
Environmental
Health
Health and
Tracking
and Safety
Safety Internal
System
Documentation
Audit Committee
Committee
Committee
Strategic
Business Units
Representatives
in Green
Committees
and
Sub-Committees
SBU Green Committees

CapitaLand
Corporate Office*
CapitaLand
Singapore**
CapitaMalls
Asia
CapitaLand
China
The Ascott
Limited
All Staff
*Includes Vietnam, Japan, India, UK & GCC and Australand portfolio, excluding CapitaMalls Asia (CMA) and The Ascott Limited (Ascott) entities
** Includes Malaysia portfolio less CMA and Ascott entities
Value Proposition
Despite rising utilities cost, the Group managed to achieve cost avoidance in excess of S$35 million1from utilities savings
since 2009 for its operational properties. It also estimates an annual energy and water consumption reduction savings of
S$16.5 million for 20 residential, shopping mall and office building projects when completed.
Having an annually audited environmental management system provides assurance to the top management and external
investors on the compliance of the company and alignment to the best practices within the company.
This is based on year-on-year computation of data from 128 properties in 2009, 142 in 2010, 148 in 2011 and 164 in 2012. Properties excluded were
those undergoing asset enhancement initiatives and newly operational properties. Cost avoidance is computed by multiplying the absolute energy
(kWh) and water (m3) savings against the annual average tariff rate for Singapore on a business-as-usual (BAU) basis.
17
ENVIRONMENT
Training
To facilitate effective implementation of CapitaLands EMS, training and awareness programmes are planned
and conducted for all staff by the companys officers. New staff are inducted to the EMS, including CapitaLands
environmental policy and briefed on the roles they play, while more detailed training is conducted for the implementers
of CapitaLands EMS, including all Heads of Departments in administration, operations and project development.
As of end 2012, 98% of Heads of Departments in administration, operations and project development; as well as
Heads of operating properties, design managers and project managers have been trained. To overcome the challenge
of its extensive international portfolio, CapitaLand has a Train the Trainer method for its EHS Implementor Training
Programme. This ensures that there are trainers in each of the countries that it operates so that travelling by trainees
is minimised. Likewise, to minimise travelling, CapitaMalls Asia (CMA) has put in place an E-campus (online training
platform) enabling CMA staff in over 50 cities to gain access to web-based learning.
Green Innovation
CapitaLand recognises the importance of innovation to differentiate the Group from its competitors as well as manage
its footprint. To this end, the Green Innovation Award was implemented in 2011 for impactful innovation, benefitting
the environment and generating business or reducing operational costs for the group. In 2012, four awards were given
out. The top winners were innovations implemented globally, exhibiting benefits to the environment and reduction to
operational costs, as well as influencing the stakeholders to join in the green journey.
18
ENVIRONMENT
Key Performance Indicators Tied to Remuneration
To measure its performance, CapitaLand has incorporated Key Performance Indicators (KPIs), most of which are linked to
remuneration for all its staff including top management (C-suite).
2012 Key Performance Indicators

Targets
Performance
Environmental
Management
System
ISO 14001 certification for its EMS in all markets

with investment properties
Achieved ISO 14001 certification in 15 countries covering

all markets with investment properties
Risk management of environmental aspects and

impacts
No environmental non-conformance or occurrence of

significant spills
Supply Chain
Management
All main contractors appointed to be ISO

14001 certified or, to comply fully with local
environmental laws and regulations, annually
audited by an independent accredited assessor
12 main contractors appointed in 2012

- 9 are ISO 14001 certified
- 3 will engage external auditor to conduct site
environmental legal compliance audit
5 tenants and 7 consultants, vendors and suppliers
presented with CapitaLand Because iCare Awards
EHS for outstanding environmental performance in
CapitaLand projects
Resource
Consumption
Management
All new development projects to meet the

minimum green rating target set
Singapore Green Mark GoldPlus award
Overseas certification by a green rating
system administered by a national government
ministry/agency or a WGBC recognised
Green Building Council; one level higher than
certification for iconic projects2
Achieved
1 Green Mark GoldPlus and 5 Green Mark Platinum in
Singapore
3 LEED, 1 Green Building Label3, 1 BREEAM overseas.
Total of 82 green ratings achieved - 68 Green Mark, 8 LEED,
2 Green Star, 1 BREEAM, 1 CASBEE, 1 Green Building Label
and 1 LEED (India)
Expected energy reduction exceeding S$16.5 million
(over 85 million kWh/year) when projects4 are completed
Took biodiversity into consideration at relevant sites
Operational
Efficiency
All existing buildings to achieve a minimum green

rating
Singapore Green Mark certification by 2020
Overseas certification by a green rating
system administered by a national government
ministry/agency or a WGBC recognised Green
Building Council by 2030
About 70% of CapitaLands existing buildings in Singapore

(by m2) has at least a Green Mark Gold rating
11.1 % energy reduction and 11.1% water

reduction per m2 (using 2008 as the base year)
Achieved 11.7% energy reduction and 16.1% water

reduction per m2(using 2008 as the base year)
Close to 20% of CapitaLands existing buildings overseas

(by m2) has achieved a green rating
Evaluated cost benefits of green rated buildings
To reduce energy and water usage per m2 by

15% by 2015
To reduce energy and water usage per m2 by
20% by 2020
Stakeholder
Engagement
Organise green outreach activities to encourage

a green mindset among staff and stakeholders
Organised green outreach activities as part of CapitaLands

Building A Greener Future Programme
Launched Because iCare (BiC) Awards EHS to
acknowledge the outstanding performance by stakeholders
(tenants, main contractors, service providers and staff)
Iconic projects refer to Raffles City developments, Grade A offices and projects involving star architect.
Green Building Label administered by Chinas Ministry of Housing and Urban-Rural Development.
4
This is computed from 20 projects under construction, based on their submissions for BCA Green Mark and LEED green rating.
2
3
19
ENVIRONMENT
Managing Our Environmental Footprint
CapitaLands Environmental Management System (EMS) is the key tool in managing the Groups environmental footprint
across its global and diverse portfolio, among more than 12,000 staff. This EMS, together with CapitaLands Occupational,
Health and Safety Management System (OHSMS) are integrated as CapitaLands Environmental, Health and Safety
Management System (EHSMS). CapitaLands EHSMS is audited by a third-party accredited certification body to ISO
14001and OHSAS 18001 standards. ISO 14001 and OHSAS 18001 are internationally recognised standards for the
environmental management of businesses and occupational health and safety management of businesses respectively.
The CapitaLand Green Committee doubles up as the Groups EHS Committee and the SBU Green Committees double up
as the SBUs EHS Committees. They are responsible for driving the EHS Management System.
CapitaLand Environmental, Health and Safety (EHS) Policy 5
As an international corporate social citizen, CapitaLand is committed to protecting the environment and upholding
the occupational health and safety of everyone in the workplace, and will:
Carry out exemplary Environmental, Health and Safety practices to minimise pollution and health and safety risks
Seek continual improvement on its Environmental, Health and Safety performance
Comply with pertinent legislations and other requirements
Implement the CapitaLand Green Buildings Guidelines and Occupational Health and Safety programmes.
We make this policy readily available to all employees, suppliers, service providers and partners.
5
In 2012, the Group achieved ISO 14001 certification for its EMS in 15 countries6 - Singapore, Australia, Belgium,
China, France, Germany, India, Indonesia, Japan, Malaysia, Philippines, Spain, Thailand, Vietnam and United Kingdom
(UK) covering all markets with investment properties. This encompasses all business functions including property
development, property management as well as corporate management and operations.
Risk Management of Environmental Aspects and Impacts

As part of the certified EMS, new or updated legal requirements are reviewed quarterly and compliance is evaluated
annually. In 2012, CapitaLand complied fully with the environmental laws and regulations in Singapore, Australia, Belgium,
China, France, Germany, India, Indonesia, Japan, Malaysia, Philippines, Spain, Thailand, Vietnam and UK. There was no
environmental non-conformance or occurrence of significant spills by the company7.
CapitaLands EMS provides a systematic process to manage the Groups environment impacts and to continuously
improve its environmental performance. A key element is identifying and managing significant environmental aspects
of its business operations that can potentially have negative environmental impacts. The significance level of each
environmental aspect and impact is assessed using a risk assessment technique based on factors comprising the
likelihood of the occurrence, severity of the impact and control measures implemented.
CapitaLand strives to minimise impacts such as resource depletion, carbon emissions and waste generation. This is done
by setting environmental targets such as green building rating targets and energy, water and paper usage reduction targets,
and implementing various measures to achieve them. The targets are linked to the remuneration to all staff including the top
management. For more details, please refer to the table 2012 Key Performance Indicators on page 19.
Global Internal and External Audits

CapitaLand has in place an internal audit system to ensure the conformance and effective implementation of its EMS to the
ISO 14001 international standards. Internal audits are conducted in all 15 markets at least once a year covering at least 50% of
the sites in each country. External audits are conducted annually by a third-party accredited certification body TUV SUD PSB.
This EHS Policy was developed for the understanding and implementation by all staff in CapitaLand.
This excludes countries where CapitaLand does not have any investment projects.
7
This is effectively tracked through the quarterly EHS updates by all SBUs.
5
6
20
ENVIRONMENT
Effective Resource Management
Green Building Rating
Green building rating targets are set at the outset of CapitaLand projects8. This aids resource management as green rated
buildings are more resource efficient to construct and operate.
The target for Singapore projects is minimum Green Mark GoldPlus, two levels above the legal requirement of Green Mark
Certification, administered by the Building and Construction Authority (BCA) in Singapore. The target for projects outside
Singapore is certification by a green rating system administered by a national government ministry/agency or a World
Green Building Council (WGBC) recognised Green Building Council. The green rating target for iconic projects outside
Singapore is set at one level above certification.
Greening Existing Portfolio

CapitaLand is committed to achieve minimum Green Mark certification for all of its existing stock of properties by 2020, in
support of the Singapore government Green Building Master Plan. It has also set an internal target to green all its existing
properties outside Singapore by 2030 by having each of them achieving minimum certification level by a green rating
system administered by a national government ministry/agency or a World Green Building Council (WGBC) recognised
Green Building Council.
Life Cycle Management: CapitaLand Green Buildings Guidelines

The Green Buildings Guidelines (GBG) is an in-house guide developed since 2007 to ensure environmental considerations
are factored in at all stages of a project, from feasibility, design, procurement, construction, operation to redevelopment.
It covers developments and refurbishments, and joint venture developments where CapitaLand has management control
and the largest stake.
Mitigating the Effects of Climate Change Through Design

Climate change brings about different effects in different geographies. The effects include rising sea levels, long intense heat
waves, flash floods and fresh water depletion. By adopting the GBG, CapitaLand aims to future proof its developments by
addressing the anticipated effects of climate change right from the design stage. The localised context of each project is to
be studied in detail, and appropriate measures taken in consideration of climate change.
The GBG is regularly reviewed to ensure continuous improvement. Changes since inception include higher green building
rating requirements, increased focus on biodiversity, use of certified wood and design for accessibility. CapitaLand
is reviewing the GBG to reinforce emphasis on the four key objectives of minimising carbon footprint and energy
consumption, water management, generation of waste, and promoting biodiversity in the life cycles of its developments.
This is for new projects or development projects with GFA of at least 2,000 m2
21
ENVIRONMENT
Life Cycle Management
Objectives
Mimimise carbon
footprint and energy
consumption
Minimise resource
depletion
Mimimise generation
of waste
Enhance biodiversity
understand and minimise

the amount of embodied
carbon
reduce direct and
indirect carbon
emissions (through
consumption of
fueled energy) from
construction and
operation activities
use energy efficient
equipment
use renewable energy
reuse of grey water and

rainwater harvesting
use water efficient
fittings
adopt Building
Information Modelling
(BIM)
implement the waste
hierarchy of reduce,
re-use and recycle for
building components and
materials
create, enhance and

conserve habitat for flora
and fauna, particularly
protected species, both
on site and in the wider
area
consultation with experts,
local authorities and
communities
eliminate or minimise
environmental impacts
to site through control
measures
use more sustainable
materials like certified
wood and bamboo
impact assessment
Identify opportunities
for innovation
Training of Staff
Set targets
DESIGN
Embed environmental targets
Meet green building rating target
Use more sustainable material
Adopt BIM
REDEVELOPMENT
Carry out feasibility
study
PROCUREMENT
Appoint ISO 14001 certified
OPERATIONS
Evaluate green features
Track performance
Sustainable operations
main contractors
Procure more sustainable

material
CONSTRUCTION
Monitor environmental
indicators
Stakeholder and Community Engagement
FEASIBILITY
Conduct environmental
22
ENVIRONMENT
Environmental Impact Assessment (EIA)
A key component of the GBG is the mandatory Environmental Impact Assessment (EIA). An EIA is carried out during
the feasibility stage of any development project. The significant findings of the EIA and their cost implications are
incorporated in the investment paper submitted to the Board of Directors for approval.
The EIA focuses on identifying any environmental threats or opportunities related to the project site and its surroundings,
covering areas such as floods, biodiversity, air quality, noise, connectivity, heritage and resources.
Biodiversity
CapitaLand is committed to preserving the biodiversity of its sites as well as the wider area wherever possible. This is
done by addressing any distinctive ecological features of the site, taking into consideration nature reserves on or near the
site, protection of plant and animal species on the site and removal of invasive plant species on or near the site. External
experts will be engaged to provide expert advice when appropriate.
With its focus on growth cities in Asia, most CapitaLand projects are located in urban and built-up areas. There are no
sites located within protected areas.
The Ascott Limited has implemented Green Procurement Guidelines which recommend green products to for
procurement (e.g. bamboo flooring as bamboo is a sustainable source) for the outfitting of its serviced residences.
Some concerns to biodiversity could be the flow out of waste or toxic materials from properties. As CapitaLand has
implemented its EMS, this flow out (e.g. waste water), if any, is monitored and minimised.
CapitaLand is the Presenting Sponsor and Conservation Donor for the 10-year Giant Panda collaborative programme between
China and Singapore to promote and raise awareness for Giant Panda conservation and implement a giant panda breeding
research programme between Wildlife Reserve Singapore (WRS) and China Wildlife Conservation Association (CWCA).
Singapore received a pair of male and female Giant Panda cubs from China in 2012 and organised educational programmes
on wildlife conservation awareness, designed for underpriviledged children supported by the CapitaLand Hope Foundation.
Reducing Carbon Footprint a Tree at a Time

Recognising the interdependence of a healthy ecosystem which could impact its business through the absorption
of pollution and stemming of erosion, CapitaLand has focused its stakeholder activities on tree planting in
stressed regions.
In China, CapitaLand sponsored the Million Forests Campaign organised by The Climate Group, China Green
Foundation and UNEP (United Nations Environment Programme), to plant approximately 667 m2 of sea buckthorn
in the Gansu Tongwei County to help improve the ecological environment to benefit the region and local people.
In India, The Celebration Mall, Udaipur planted close to 215 indigenous trees along the periphery of the mall and in
the median in conjunction with Environment Week (first week of June). It will be maintaining these trees on behalf
of the local authority Udaipur Improvement Trust.
23
ENVIRONMENT
Green Showcases
CapitaLands portfolio of homes, shopping malls, offices, serviced residences and mixed developments have won awards
for their quality, environmental sustainable designs and features. Featured here are two projects which demonstrate
CapitaLands commitment to environmental sustainability.
Luwan integrated development, Shanghai, China

Gold Level Pre-Certification
Leadership in Energy and Environmental Design (LEED)
Gold Level Pre-Certification
US Green Building Council
The Luwan integrated development comprises an eight-storey shopping
mall and a 29-storey office. This site is developed in accordance with
the Shanghai Local Land Use Control Plan9.
Water and Construction Waste Management
The main contractor is tasked to develop an Erosion and
Sedimentation Control (ESC) Plan. All construction activities are
guided by this plan.
The main contractor is contractually bound to divert 95% of construction
waste from landfill disposal or incineration. The construction waste
management plan was approved prior to construction commencement,
and monthly reports are to be submitted.
Sustainable Building Material
The main contractor needs to submit a material procurement plan before construction commences, as well as monthly
reports during the construction period. The following criteria also need to be fulfilled:
Use at least 30% regional materials, extracted and manufactured within 500 miles (just over 800 kilometres), based on
total material cost
Use at least 20% materials with recycled content, based on total material cost
Procure and use wood-based materials and products that are certified in accordance with the Forest Stewardship
Council (FSC) principles and criteria and meet the 50% target, based on total material cost
Connectivity and Green Transport
The development is directly connected to the existing Madang Road interchange station for two subway lines Line 9,
which connects the site to the Lujiazui central business district six stops away and the Xujiahui shopping stretch; and Line
13, which goes to the southern part of Shanghai. When completed, it will encourage green transport by providing about
700 secure bicycle spaces (including changing and shower facilities) and dedicating at least 5% of the total car parking
capacity as preferred parking spaces for low-emitting and fuel-efficient vehicles. These preferred parking spaces will be
located near the carpark elevators.
Eco-Efficiency
The developments high-performance building envelope reduces heat gain and allows natural daylight into the building.
Together with high efficiency mechanical equipment, energy efficient air-conditioning system with variable speed drives
(VSDs) for pumps, and lighting and motion sensors for back of house (BOH) corridors, toilets and carpark lift lobbies, the
total operational energy usage is expected to be reduced by 12%10 which is about 1,750 MWh/year.
More than 50% potable water usage reduction11 (estimated 80,000 m3/year) will be achieved by 30% water savings from
using efficient water fixtures and 20% water savings from the use of recycled water (rainwater and condensate water)
for toilet flushing and landscape irrigation.
It does not contain any sensitive site elements as stipulated in credit requirements, e.g. not located at any prime agricultural land, flood plains,
previous public parkland, wetlands, lands which provide habitat for endangered species, and not causing any environmental impact.
This is compared with the minimum energy efficiency standard, or base requirements for buildings designed to reduce energy consumption, set by
the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE).
11
This is compared with US Energy Policy Act of 1992 fixture performance requirements.
9
10
24
ENVIRONMENT
CapitaGreen Singapore
Green Mark Platinum
Building and Construction Authority (BCA), Singapore
CapitaGreen will be a 40-storey Grade A office building with a net lettable area of about 700,000 square feet when
completed in the fourth quarter of 2014.
Eco-efficiency
The buildings dual-skin faade design minimises solar heat gain with an energy-efficient double-skin high-performance
glass with low emissivity and extensive vertical greenery. The buildings faade will have 55% green ratio which helps
to reduce heat gain and its cool void at the roof channels fresh cool air through building centre core to the office floors.
Energy efficient chillers and zoning together with motion sensors for staircases and toilets, and photosensors for offices
will help to reduce energy consumption. With all the green features, the estimated energy savings for CapitaGreen is
about 4,700 MWh/year.
Rainwater will be harvested to irrigate
the buildings plants as a water-saving
technique. Most of the plants selected
for faade planter are semi-shade tolerant
plants, and are relatively hardy and low
maintenance. The estimated water savings
is about 34,000 m3/year, equivalent to
the amount of water required to fill 13
Olympic-size swimming pools.
Cool void channels

fresh air from the Sky
Forest to the office
floors
4,700 MWh/
year
Rainwater harvesting
for landscape irrigation
Energy efficient
chillers
This works out to overall estimated utilities

savings of S$1 million annually.
55%
Double-skin glass
faade reduces solar
heat gain
Green Ratio
Energy Savings
Biodiversity/Landscaping
The 55% green ratio includes extensive

vertical greenery, Sky Terraces at level 5,
14 and 26, and a Sky Forest at level 40
to reduce urban heat gain. Native and
climate tolerant plants will be used for
landscaping. These green spaces will
enhance the feeling of the outdoors for
the tenants.
Green Demolition
A systematic process was undertaken to
facilitate and maximise resource recovery
of demolition material for beneficial
reuse and recycling prior to and during
demolition. More than 70% of the
demolition waste was recycled.
Vertical greenery, sky

forest and multi-level
sky terraces enhance
biodiversity
Motion sensors control
lighting for staircases
and toilets
Native and climate

tolerant plants requiring
less watering
34,000 m3/year
Water Savings
25
ENVIRONMENT
Tracking with Our Environmental Tracking System
CapitaLand Environmental Tracking System (ETS)
CapitaLand developed an in-house online Environmental Tracking System (ETS) to better track energy and water
usage, waste generation and CO2emission of its managed and owned operational properties. These include
CapitaLands office buildings, shopping malls, serviced residences and mixed developments worldwide.
ETS allows the property management team at each property to submit monthly data online and upload supporting
documentary evidence. The consolidated data is analysed at the SBU and Group levels with reference to the
reduction targets set. This facilitates a better understanding of consumption patterns and identification of areas for
eco-efficiency improvements.
From 2012, ETS includes tracking of energy and water usage of CapitaLand construction sites as well as energy and
paper consumption of CapitaLand corporate offices not just in Singapore but also worldwide.
In 2012, CapitaLands Technical Services Unit (TSU) team conducted onsite verification and audit of ETS data at six
properties in China to further entrench the importance of data accuracy and authenticity.
Carbon Emissions
CapitaLand is committed to addressing climate
change through reduction of its energy consumption
as well as its other CO2emissions in its business
operations. CapitaLand is aware that buildings are
responsible for one-third of the worlds greenhouse
gas emissions and improving energy efficiency
represents the largest and most cost-effective way
to mitigate those emissions.
With the increase in CapitaLand portfolio of
operational buildings12, its total carbon emissions
increased to 465,045 tonnes13.
Total CO2 Emissions

(tonnes CO2e)
500,000
408,224
400,000
317,391
441,134
465,045
Singapore
China
338,935
Australia
Europe and
Others
300,000
Other Asia
(excluding
Singapore and
China
200,000
100,000
0
2008
2009
2010
2011
2012
Carbon Intensity
(kg CO2e/m2)
Despite an increase in absolute carbon emissions

due to portfolio increase, CapitaLands total carbon emissions intensityreduced to 5.9kg CO2 /m2/month or by 16%
compared to 2008 intensity levels.14
Embodied Carbon
Moving forward, CapitaLand aims to minimise its carbon footprint not only through reducing carbon emissions arising
from consumption of fueled energy from its construction and operation activities but also from the embodied carbon in
the production and distribution of building materials. Embodied carbon will be tracked for selected pilot projects.
The Groups portfolio of operational properties increased from 142 properties in 2008, 167 properties in 2009, 182 properties in 2010, 195 properties
in 2011, to 210 properties in 2012.
13
This is computed mostly from purchased electricity consumption under Scope 2, and some direct energy consumption under Scope 1 as defined by
the Greenhouse Gas (GHG) Protocol and using individual country CO2 emission factors retrieved from the IEA Statistics CO2 emission factors from
fuel combustion 2012 edition.
14
CapitaLand has a long term target of achieving 20% in energy reduction per m2 by 2020 (2008 base year). This would translate to an estimated carbon
emissions intensityof 5.6 kg CO2 /m2/month in 2020. This assumes that the portfolio and energy consumption pattern remains unchanged from 2012
and based on 2012 carbon emission factors.
12
26
ENVIRONMENT
CapitaLand Eco-Efficiency Commitments
CapitaLand established long-term and annual targets for the reduction of energy and water usage per m2in its
properties worldwide. The SBUs set individual targets towards achieving the Groups targets.
Long-term Energy and Water Reduction targets (using 2008 as base year):
By 2015, to reduce energy and water usage (per square metre) by 15%
By 2020, to reduce energy and water usage (per square metre) by 20%
Energy
In 2012, the Groups total energy consumption was 813,072 MWh (2,927,059 GJ). Indirect energy consumption from the
use of electricity account for about 87% (2,555,953 GJ) and direct energy consumption from gas, diesel and other fuels
account for about 13% (371,106 GJ15) of total energy consumption.
Despite an increase in total energy use due to expansion
in portfolio, CapitaLand has reduced its energy intensity16
measured in kWh per square metre by 11.7% from baseline
year 2008. Using a Business as Usual (BAU17) approach,
it is estimated that more than132,400 MWh of energy
consumption was avoided, resulting in an estimated cost
avoidance of S$34 million since 2009.
The reduction in energy intensity or energy usage per
square metre (with 2008 as the base year) is computed at
the property and SBU level. The reduction targets are Key
Performance Indicators (KPIs) for the property managers and
the SBU CEOs.
Energy Usage
(MWh)
676,792
Singapore
China
571,054
Australia
Europe and
Others
Other Asia
(excluding
Singapore
and China)
2008
10%
0%
2009
2010
2011
2012
2020
717,926
300,000
11.7%
reduction
since 2008
20
813,072
539,331
20%
Energy Intensity
(kWh/m2/month)
900,000
600,000
% Reduction of Energy Intensity

(2008 as base year)
2009
2010
2011
2012
16
Commercial
Shopping Malls
Serviced
Residences
12
Mixed
Developments
CapitaLand
Group Average
2008
2009
2010
2011
2012
Direct energy consumption from gas, diesel and other fuels (gasoline) are 324,565 GJ, 39,179 GJ and 7,362 GJ respectively.
Computation of energy intensity excludes new properties which have been in operation for less than 12 months, properties undergoing asset
enhancement initiatives (AEI) and corporate offices. The number of properties are 129, 145, 152, 174 and 189 for the period from 2008-2012 respectively.
17
The assumption is that energy consumption in subsequent years will continue at 2008 levels (base year) unless energy improvement measures are adopted.
15
16
27
ENVIRONMENT
CapitaLand is committed to its long-term eco-efficiency target and continues to implement various energy conservation
measures, some of which are listed below. It also focuses on innovation to reduce energy consumption (more details in
Green Innovation).
Focus
Initiatives
Consumption
Reduction
Natural ventilation to reduce air-conditioning demands

Sun shading, cool paints to reduce heat gain
Use of daylight, sun pipes/light shelves to reduce the need for artificial lighting
Energy Efficiency
Equipment upgrade of indoor air-conditioning to more efficient ones

Central procurement of LED (light-emitting diode) to encourage the new technology
usage. Implemented in Singapore, the system will be rolled out progressively to China
and other countries
Conduct energy audits at properties to improve energy efficiency
Control, Metering
and Monitoring
Dimmers/ occupancy sensors/ daylight sensors

Sub metering systems to provide detailed energy information
Building Management Systems
Renewable energy
Encourage use of renewable energy and purchase of green power
Renewable Energy
While energy efficiency is the most cost-effective way for CapitaLand to reduce carbon emissions, it is also encouraging
the use of renewable sources to avoid emissions. In 2012, 0.6% (or 4,770 MWh) of the Groups total electricity use
was from renewable energy sources. Fifteen properties in Singapore, Australia and India had on site renewable energy
systems (including wind turbine, solar and Building Integrated Photovoltaic (BIPV) panels) or purchased certified Green
Power (electricity generated from renewable sources).
Water
CapitaLand is committed to reduce water consumption, reuse water and prevent water pollution, especially in countries
where the availability of clean water and sanitation is a concern. A survey was conducted to better understand water
source and discharge for each property. Almost all CapitaLand operational properties water consumption is derived from
municipal supplies18.
In 2012, the Groups total water consumption was about 8.1 million m3, largely attributed to the expansion of property
portfolio. This includes the consumption of more than 700,000 m3 of recycled water. However, CapitaLand reduced
its water intensity19 measured in m3/m2by 16.1% from
baseline year 2008.
% Reduction of Water Intensity
(2008 as base year)
The reduction in water usage per square metre (with 2008

as the base year) is computed at the property and SBU
level. This forms a critical part of the Key Performance
Indicator (KPI) for the property managers and the SBUs.
CapitaLand is well on track to achieve its long-term ecoefficiency target of 20% reduction in water intensity by
2020. This can be attributed to the following initiatives to
ensure efficient operations and minimise water wastage.
20%
16.1%
reduction
since 2008
10%
0%
2009
2010
2011
2012
2020
Three properties extract groundwater mainly for emergency use. Meters are installed to monitor water usage.
Computation of water intensity excludes new properties which have been in operation for less than 12 months, properties undergoing asset
enhancement programmes and corporate offices. The numbers of properties are 125, 141, 148,169 and 186 for the period from 2008-2012 respectively.
18
19
28
ENVIRONMENT
Water Usage
(million m3)
Water Intensity
(m3//month)
10.0
0.20
8.0
6.0
6.9
5.8
7.6
8.1
Singapore
China
6.0
Australia
Europe and
Others
4.0
Asia
(excluding
Singapore
and China)
2.0
0
2008
2009
2010
2011
2012
0.15
Commercial
Shopping Malls
Serviced
Residences
0.10
0.05
Mixed
Developments
CapitaLand
Group Average
2008
2009
2010
2011
2012
Focus
Initiatives
Consumption Reduction
Flow regulators; self closing delayed action faucets/motion activated faucets;

dual flush/low flush toilets
Choice of local plant species and drought resistance plants
Replace/upgrade cooling tower
Control, Metering and Monitoring
Water audit; sub-metering to track consumption and early leak detection
Recycling
Rainwater harvesting; condensate recovery
Energy and Water Consumption at Development Projects

CapitaLand requires its main contractors to be ISO 14001 and OHSAS 18001 certified, or engage an independent accredited
assessor to conduct an EHS legal compliance on an annual basis. Its main contractors are also required to monitor their
consumption of water and electricity, waste generation, air emission of fuel burning equipment, wastewater discharge and
construction noise, with the aim to minimise environmental impact.
In 2012, 33 CapitaLand projects under construction in Singapore, China, India and Vietnam consumed about 57,700 MWh
of energy20 and close to 1.7 million m3 of water.
At its Singapore development sites, waste water is generally recycled and reused for vehicular washing.
Waste Management and Recycling

CapitaLand aims to manage waste at its properties responsibly. As waste generated at its operational properties is mostly
from its tenants, residents and the general public, CapitaLand engages its stakeholders through various means to mimimise
and recycle waste. Recycling bins are made available at its properties for its tenants, shoppers and serviced residents. More
than 1.7 million kilogrammes of recyclable waste21 was collected from 47 properties in 10 countries.
In 2012, about 51.6 million kilogrammes of non-recyclable waste was generated at 72 properties in Asia, Europe and
Middle East. These included office buildings, service residences, shopping malls and integrated developments.
CapitaLand continues to encourage the measurement of waste quantity in as many properties as possible.
20
21
Scope 1 and Scope 2 data according to the definition by the Greenhouse Gas (GHG) Protocol.
Whilst recycling facilities are made available at CapitaLand properties, not all public waste collectors are able to furnish the recycled waste collected
in weight as requested.
29
ENVIRONMENT
CapitaLand requires its main contractors to implement proper waste management procedures to minimise construction waste,
and to properly manage and dispose the waste generated. An estimated 17.2 million kilogrammes of construction waste was
recorded for nine development projects in Singapore in 2012. CapitaLand will look at collection of data for overseas sites in
the near future.
Within the company, CapitaLand is building up capacity to leverage Building Information Modelling (BIM) technology to
improve the design and construction process through more integrated project coordination. Its management served as a
member of the BCA BIM Guide Development Workgroup to help drive this initiative at a national level. Within CapitaLand,
it established a central BIM committee comprising senior management level representatives from all SBUs, and
representatives from corporate departments such as IT. This initiative is driven from the corporate headquarters. BIM can
perform clash detection before construction, identifying situations where mechanical and electrical (M&E) pipes will clash
with structural members. This detection saves time and cost of remedial work and minimises material wastage.
CapitaLand has implemented BIM in Singapore on a Group-wide basis with four residential projects, one commercial
project and two integrated development projects.
Energy and Paper Conservation in CapitaLand Corporate Offices

CapitaLand corporate offices in 12 countries contributed about 0.5% of the Groups overall energy consumption in 2012.
The offices consumed 4,525 MWh of electricity, with an improvement in the energy intensity (electricity consumption
per m2) of 7.8% as compared to 2009 (base year). This was made possible through the adoption of energy conservation
measures as well as utilisation of more energy efficient equipment and appliances.
CapitaLand also achieved paper usage reduction of 34% per employee compared to 2009. These savings are attributable
to the conscious effort by every employee to reduce paper usage. In 2012, about 26,000 kilogrammes of used paper
were collected from Singapore offices for recycling.
Paper accounts for the main stream of waste generated from CapitaLand corporate offices. To reduce paper usage,
CapitaLand has established a systematic paper management and recycling programme. This includes default settings
for double-sided and black and white printing, encouraging the use of e-mails, e-fax and promoting a think before you
print/copy attitude to encourage employees to use less paper. Recycling bins (including secured bins) are conveniently
located at corporate offices to encourage employees to recycle used paper. Work processes are increasingly made
available online to avoid paper consumption.
CapitaLand actively promotes the use of environmentally-friendly paper. All letterheads and name cards are printed on
recycled paper since the second half of 2011. CapitaLand Annual Reports were printed with recycled paper from 2006 to
2010 and with Forest Stewardship Council (FSC) paper from 2011. Biodegradable soy-based ink from renewable resources
is also used to print the annual report.
30
ENVIRONMENT
Engaging Our Community
Beyond developing environmentally sustainable properties, and operating them according to best practices, CapitaLand
understands the important role that end-users of its buildings have to play. It actively involves its staff, tenants, contractors,
suppliers as well as the wider community in environmental sustainability. It first launched its Building A Greener Future
community engagement drive in 2008, with a unique mascot CapitaFrog and a variety of initiatives.
Stakeholder
Positive Impact
Home Owners
Lower utility bills, better living environment
Tenants
Better indoor environment resulting in increased productivity

Branding associated with a socially-responsible building
Shoppers
Better indoor environment resulting in a healthier shopping experience
Investors
Operational efficiency, cost avoidance
Comprehensive Global Stakeholder Engagement Initiatives

CapitaLand engages its stakeholders actively. Some of the initiatives of 2012 are shown below:
Programme/
Stakeholder
Staff
Main
Contractor
Tenants
Vendors/
Service
Providers
Customers
(serviced
residents,
shoppers, etc)
and General
Public
Government
and
Regulators
NGOs
Because
iCare Awards
(EHS)
WWF
Initiative
Earth Hour
ISO 14001
Certification
Tree
Planting
Active
Participation
in National
Committees
SBU Specific
Green
Initiatives
Green
Innovation
Award
31
ENVIRONMENT
National Policy Making
CapitaLand participates actively in national efforts towards environmental protection and climate change. It has senior
management representation on the boards of various industry bodies.
In Singapore, CapitaLand management served as a member of the BCAs Green Mark Assessment Committee and a
member of its Building Information Modelling (BIM) Guide Development Workgroup in 2012. The President & Group CEO
was appointed to the BCA Board in 2013.
CapitaLand is a founding sponsor of the Singapore Green Building Council (SGBC). The councils work complements and
supports the governments efforts to accelerate the greening of buildings by 2030. In 2012, CapitaLand management
served as the Treasurer and was a member of the Executive Committee. CapitaLand also chaired the SGBCs Strategy,
Membership and Communications Committee.
In addition, CapitaLand is a Gold member of the Singapore Compact for CSR.
Australand, one of CapitaLands regional investments in Australia, was represented in EHS Committees and workgroups
in various cities and states. It was also the Gold Sponsor of the Green-Star-Communities rating tool by the Green Building
Council of Australia. The objective of this rating is to establish a framework for sustainable large scale community
development projects across Australia. Australand staff assisted in the development of this rating tool.
Recognising Stakeholders for Going the Extra Mile

CapitaLand held its inaugural Because iCare (BiC) Awards for Environment, Health and Safety (EHS) to recognise
its stakeholders contractors, tenants, service providers and staff - for their contributions to EHS in CapitaLand.
Over 20 companies and individuals received the main BiC Awards - EHS and Special Mention awards at the event.
The Awards is part of CapitaLands BiC campaign launched in February 2012 to rally Group-wide effort to ramp up
stakeholder engagement.
During the event, best practices were shared to encourage peer learning.
Awards recipients of the inaugural CapitaLand Because iCare Awards for Environment, Health and Safety.
McDonalds received the award for its extensive green fit out at its JCube outlet such as the extensive use of
sustainable materials and LED lightings as well as CO2 sensors for indoor air quality monitoring.
32
ENVIRONMENT
WWF Initiative Earth Hour
235 CapitaLands properties across Asia and Europe participated in Earth Hour 2012 by turning off the faade and nonessential lights through the night on 31 March 2012. It was the fifthyear that CapitaLand participated in the annual global
sustainability movement to raise awareness on climate change commitment towards protecting the environment.
CapitaLands efforts for Earth Hour went beyond switching off the lights with a series of environmental awareness
campaigns organised at its properties. In China, the outreach activities ranged from tree planting, to recycling
disposable chopsticks into works of art to raise awareness on forest conservation and reduce use of disposable
chopsticks.
Wear Less Day expanded to Asia and Europe

CapitaLand understands the importance that end-users play in energy consumption. It identified the consumption of heating
and cooling of indoor temperature and embarked on a specific programme Wear Less Day to address this issue.
Launched in Singapore as an extension of CapitaLands commitment towards Earth Hour, this initiative was expanded
beyond Singapore to Asia and Europe on the eve of Earth Hour 2012. Staff, tenants and customers supported the efforts
to save energy by dressing down on that day as air-conditioning temperature at CapitaLand properties were turned up to
25C. As this campaign went international, and in view of varied climate conditions, Wear More Day was created, where
staff and tenants in countries such as Japan, South Korea, Belgium, France, Germany, Spain and the UK, wear more as
indoor heating temperatures at participating properties in the country were turned down in a bid to conserve energy.
Staff, tenants and shoppers participated in Wear Less Day at CapitaMalls in Malaysia.
With the success of this initiative, The Ascott Limited, CapitaLands wholly-owned serviced residence business unit, has
made it a monthly event by encouraging staff and guests to wear less and wear more on its monthly Earth Day (first
Friday of each month).
33
PEOPLE
Human Capital
th
Ranked
in the
Randstad Award, Singapore,
as one of the most attractive
employers in the country
52 training
80
different
hoursper employee, nationalities
well above recommended
Employees from more than
industry guide of 40 hours
Women
Zero known reports of Performance
account for discrimination Group-wide linked remuneration
for 100% of
about 27% of
top management positions
employees
CapitaLand has an integrated human capital strategy to recruit, develop and motivate employees. Developing and
growing human capital is integral to CapitaLands business strategy, as reflected by its credo of Building People. Key
performance indicators, both for the business as well as for people development are in place to ensure that employees
performance goals are aligned with the Groups business objectives. Employees are provided with appropriate
development opportunities to perform well in their jobs. At least 95% of employees are required to attend at least
one learning event per year and on average, each employee is required to achieve at least 40 hours of learning and
development to upskill for continuous improvement.
In 2013, CapitaLand moved up 10 positions to 7th position in the annual Randstad Award that recognises Singapores
most attractive employers. This award is given based on the results of a quantitative online survey conducted by an
independent external research agency among a population of 4,500 people and the sample is based on the national
workforce demographics (age, gender, education level).
In the survey, CapitaLand was recognised by respondents for its strong management, financial health, interesting job
content and concern for the environment. For its significant improvement in ranking, CapitaLand was accorded the
Employer Brand to Watch at the Randstad Award.
Fairness and Diversity

With a global workforce of more than 12,000 employees, CapitaLand is committed to be a workplace of choice for its
employees.
CapitaLand upholds the spirit of international human rights conventions, such as the Universal Declaration of Human
Rights and the International Labour Organisation (ILO) Conventions, against coerced labour and discrimination in any form.
Singapore has to date ratified 20 ILO Conventions covering four key areas of employment standards: child labour, forced
labour, collective bargaining, and equal remuneration. CapitaLand has aligned its policies with these four key areas in
Singapore and overseas. This includes the signing of the Employers Pledge for Fair Employment Practices with The Tripartite
Alliance for Fair Employment Practices (TAFEP)1 and a commitment to the five key principles of fair employment as follows:
1
The Tripartite Alliance for Fair Employment Practices (TAFEP) was formed in May 2006 to promote non-discriminatory employment practices and to
shift mindsets among employers, employees and the general public towards fair employment practices for all workers in Singapore. Members include
employer representatives, union leaders and government officials.
34
PEOPLE
Recruit and select employees on the basis of merit, such as skills, experience and ability, regardless of age, race,
gender, religion or family status.
Treat employees fairly and with respect and implement progressive human resource management systems.
Provide employees with equal opportunities for training and development based on their strengths and needs, to
help them achieve their full potential.
Reward employees fairly based on their ability, performance, contribution and experience.
Abide by labour laws and adopt Tripartite Guidelines which promote fair employment practices.
In 2012, there were no known reports of any incidence of discrimination by its employees in Singapore and overseas.
As an international company, CapitaLand embraces diversity in various aspects including different cultures, nationalities
and languages. There are more than 80 nationalities working for the Company. CapitaLand believes that regardless of
ethnicity, age or gender, employees can make a significant contribution based on their talent, expertise and experience.
CapitaLand identifies talents internally and externally to build bench strength as well as talent pipeline for leadership
succession planning. CapitaLand recruits talents though its network of local and overseas universities, and also attracts
young talents early through scholarship programmes such as the CapitaLand-BCA Scholarship, CapitaLand-NUS-USP
Scholarship, CapitaLand International Scholarship and CapitaLand-MOM National Human Resources Scholarship. Aside
from fresh graduates, CapitaLand also employs experienced and mid-career professionals as well as industry veterans.
CapitaLands vibrant, motivated and qualified workforce has given the Group a competitive edge. About 65% of CapitaLands
global workforce is between the age of 30 and 50. About three-quarters of new recruits in 2012 are born from 1978
onwards, commonly known as Generation-Y. Over 65% of its employees hold tertiary qualifications and above (this includes
holders of diploma, and bachelors and masters degree qualifications).
Diversity: Global Workforce
by Nationality
China
Singapore
15,000
Malaysia
Australia
10,000
5,000
2010
2011
2012
80%
60%
Indonesia
40%
Thailand
2009
100%
Vietnam
France
Philippines
0

by Age
Others
>50 Years
30 50 Years
20%
0
2009
2010
2011
2012
<30 Years
Re-employment Opportunities
The Singapore government has implemented the re-employment legislation in 2012 to enable more people to work beyond
the current statutory retirement age of 62, up to 65 in the first instance and subsequently, to 67 years old. Before the
legislation, CapitaLand already had a re-employment policy of extending employment to employees who have reached
the mandatory retirement age but are still able and willing to contribute to CapitaLand. The re-employment will continue
at full pay instead of at reduced pay, which is permissible by the law as more and more companies move away from
seniority based wage system for re-employed workers. This policy is applicable to all staff globally.
35
PEOPLE
Talent Management
CapitaLands global workforce comprises an almost equal proportion of males and females. The companys female
employees are well represented at the middle and senior management level. For the past three years, almost 50% of the
managerial employees are female. In 2012, about 27% of top management comprised females with five2 of them holding
top positions including CEO appointments within the Group.
by Education
Fairness: Global Workforce

by Gender
100%
100%
80%
Masters Degree/
Post Graduate
60%
Bachelors Degree
Diploma/GCE A Level
40%
GCE O Level/
Industrial
20%
0
2009
2010
2011
2012
Others
80%
60%
40%
20%
0
2009
2010
2011
2012
Male
Female
CapitaLand seeks innovative, dynamic and talented employees to take the company into its next phase of growth. It also
adopts a multi-pronged approach to manpower planning i.e. developing internal talent and hiring young talent, mid-career
and industry veterans. CapitaLand continuously builds its management bench strength through identification of highpotential talents as part of the regular succession planning process. The talent management decisions are driven by a set of
organisational core competencies as well as position-specific competencies. CapitaLands performance management and
talent development programmes provide developmental opportunities to nurture employees capability and personal traits,
underpinned by its core values, through formal classroom trainings, on-the-job exposure, job rotation and mentoring/coaching.
The Executive Resource and Compensation Committee (ERCC) of the Board reviews succession planning for the key
positions in the company including President & Group CEO and other key management personnel in CapitaLand. Mr Lim
Ming Yan, an internal candidate whose prior appointments include CEO of CapitaLand China, CEO of The Ascott Limited and
then Group Chief Operating Officer, was appointed as the new President & Group CEO to succeed Mr Liew Mun Leong
who stepped down on 31 December 2012.
On an annual basis, suitably qualified candidates, from both internal and external sources are reviewed and kept in view
in the light of immediate, medium term and longer term needs and readiness. For more information, please refer to pg 59
of the CapitaLand Annual Report 2012.
For the period under review, some of the key executives that came on board the CapitaLand Management team
included Margaret Goh, CEO, Special Projects, CapitaLand Singapore and Leong Teng Wui, Chief Development Officer,
The Ascott Limited.
Fair Remuneration
All staff sign employment contracts with clear terms and conditions and their progress are subject to a formal annual
performance assessment.
To ensure that CapitaLand remains competitive and continues to attract and retain the right talent, the Group engages
external consultants to benchmark the companys compensation packages against different markets. All regular full-time
employees undergo an annual performance review where there is an open discussion on the employees performance,
areas for improvement, developmental needs and career planning.
2
Leong Soon Peng, Chief Technology Officer, CapitaLand Limited; Lynette Leong, CEO, CapitaCommercial Trust Management Limited; Margaret Goh,
CEO, Special Projects, CapitaLand Singapore Limited; Sharon Lim Hwee Li, CEO, CapitaMalls Malaysia REIT Management Sdn. Bhd.; and Wong Jen
Lai, Chief Investment Officer, Residential, CapitaLand Singapore Limited.
36
PEOPLE
The Group rewards and motivates employees with comprehensive and competitive compensation and benefits programmes.
CapitaLands compensation packages, which include short-term cash bonuses and long-term equity-based reward plans,
are benchmarked against different markets to ensure competitiveness. The performance based Restricted Share Plan
(RSP) is an attractive long-term incentive offered to employees of managerial grades to provide them with a personal
stake in the Group, contingent on achieving performance targets. This aligns employee and shareholder interests to deliver
business results. For non-managerial grade employees, the Restricted Cash Plan (RCP) was implemented from the 2012
financial year to give equivalent cash awards when business targets are met. The incentive pool is funded by the Groups
profitability and economic value added (EVA) performance, to award employees based on their job responsibilities and
individual work performance.
The remuneration of key management executives are also tied to a set of key performance indicators including their
efforts in building the management bench strength and in the development of talent.
CapitaLand monitors the movement of its workforce closely and its staff turnover has remained in a manageable range
of 22 - 23% for the last two years especially in the tight labour market situation in China. More than one-third of the
employees globally have been with the Group for five years or longer, while total employee headcount has grown due
to enlarged operations, especially in the shopping mall and service residence businesses. The company also interviews
resigning employees as part of its continuing efforts to improve its retention policies and initiatives.
Job Security
CapitaLand is committed to keeping meaningful jobs for its employees. This is in line with the Tripartite Guidelines on
Managing Excess Manpower issued by the Singapore Ministry of Manpower (MOM) together with its tripartite partners,
Singapore National Employers Federation (SNEF) and the National Trades Union Congress (NTUC). During the economic
downturn in 2009, CapitaLand did not resort to retrenchment measures. Instead, CapitaLand encouraged employees to
leverage the lull period to upgrade their skill sets for operational readiness when the market recovered. The Group also
took the initiative to review and streamline internal work processes. To keep jobs, CapitaLand implemented a Group-wide
pay cut with top management leading the way with a 20% wage reduction. Wages were restored in December 2009
when the economy recovered from the downturn.
In January 2013, under the leadership of new President & Group CEO, the Group consolidated its operations into four
business units CapitaLand Singapore, CapitaLand China, CapitaMalls Asia and The Ascott Limited to sharpen the
Groups focus on key markets and further accelerate its growth potential. If there are overlaps in job functions as a
result of the consolidation, the management will ensure the best person for each job and plan for other employees for
re-deployment within the Group and provide the necessary training.
Industrial Relations
CapitaLand is committed to maintaining harmony in labour relations. It respects all employees right to freedom of
association and the right to be members of trade unions. In Singapore, CapitaLand is guided by the Industrial Relations
Act that allows representation of staff by trade unions for collective bargaining, thus providing them with an avenue to
seek redress for any industrial disputes. CapitaLand and the union enjoy a cordial working relationship, promoting positive
working conditions and improving productivity for the mutual benefit of the employees and the company. Currently, an
average of 37% of the bargainable workforce and junior executives in Singapore are union members. Globally, 11% of its
workforce is covered by collective agreements.
Learning and Development

CapitaLand commits up to 3% of its annual wage bill towards initiatives for employees learning and development. This
includes personal development courses and certified training programmes to equip employees with the necessary skills
for better performance. In 2012, 97% of the workforce attended at least one learning event, and the average number of
training hours completed by each employee for the year was 52 hours, well above the recommended industry guide of
40 hours per annum. Employees are granted paid examination leave for their studies. For full-time staff, examination leave
is up to 10 days per calendar year.
37
PEOPLE
CapitaLands in-house training hub, CapitaLand Institute of Management and Business (CLIMB), has provided over
10,850 training places since inception in 2006. In 2012, CapitaLand expanded its corporate learning and development
capability to establish its first CLIMB overseas in Shanghai, China. CLIMB China targets to serve the training needs
of about 7,000 employees in China, and has signed a memorandum of understanding (MOU) with Tongji Universitys
School of Economics and Management in Shanghai to expand its network of training partners. Through the partnership,
CapitaLands employees can benefit from the teaching faculty and training resources in real estate and business
management programmes in this prestigious university.
Investing in Staff
(hours)
60
60
58
52
51
40
1.7%
1.7%
1.4%
1.2%
20
Average training hours per employee

L&D Expenditure (% of payroll)
2009
2010
2011
2012
Staff Engagement
CapitaLand encourages open communication and positive employee bonding to create a happy work environment that
boosts productivity.
Quarterly employee communication sessions are organised where the President & Group CEO and the senior management
team will communicate and interact with staff. These sessions are also webcast live to CapitaLand offices in Singapore and
other countries. During these staff communication sessions, information on the Groups results and key business focus are
shared with employees. These sessions include a question and answer session, where employees can choose to either
send in their questions via email before the session or raise questions directly, to be answered during the session.
CapitaLand practises an open door policy, allowing all employees to obtain a fair review and a prompt response to problems
or concerns relating to any aspects of employment with the Group. This includes harassment, grievance handling and
whistle blowing policies applicable to all employees. Staff members can also raise their concerns to a higher level of
management or the Human Resource Department. The CapitaLand Counselling and Advisory Panel (CAP), established
in 2010, provides an additional avenue for employees to seek advice, guidance, coaching and counselling on any work or
career related matters from experienced leaders in the company.
CapitaLand also publishes an e-newsletter i-Connect to provide quarterly updates to employees on the latest
developments within the Group. Information such as employment terms, benefits and practices, Ethics and Code of
Business Conduct is made available to all employees through CapitaLands intranet portal.
During the year in review, CapitaLand conducted a second Employee Engagement Survey (EES), as a follow-up to
the inaugural EES in 2010. An independent consultancy firm was appointed to administer the survey and to ensure
confidentiality in soliciting honest responses from the staff. More than 90% of the Groups 12,000 staff in over 20
countries participated in the survey. The results showed significant improvements in the scores across all 16 categories3
in the EES 2012, as compared to 2010.
3
The 16 categories covered by the Employee Engagement Survey (EES) are: Training, Communication, Teamwork, Innovation, Leadership, Organisation
Structure, Career Development, Empowerment, Rewards & Benefits, Company Image and Competitiveness, Values and Strategy and Direction,
Working Conditions, Performance Management, Immediate Supervision, Engagement and Work/Life Balance.
38
PEOPLE
In response to the feedback gathered from the EES, focus groups were formed to follow up on the areas for improvement.
More than 100 focus group sessions in 16 countries were organised. This involved close to 1,500 participants who brainstormed action plans to address the various areas for improvement.
Some initiatives launched as a result of the findings are as follows.
Feedback
Initiatives
Provide more flexible work arrangements

to improve work-life balance
Piloting a programme to provide additional staggered working hour

options, in addition to the existing policy. This provides greater
flexibility to employees to accommodate their commitment outside of
work or to avoid peak travel times.
Piloting a programme to enhance the existing telecommuting policy
to provide for a regular telecommuting (once a week) option for
eligible employees. This provides opportunity for employees to save
commute time between the office and home.
ICE (Innovation, Creativity and Entrepreneurship)

The ICE (Innovation, Creativity, and Entrepreneurship) programme was started in 2006 to provide training and discussion
platform to generate new business ideas for CapitaLand. Programmes such as ICEBerg and ICE Camps are established
to encourage employees to think differently and to be innovative.
ICEBerg is an online platform that rewards staff when they contribute meaningful ideas. ICE Camps have been conducted
since 2007 to equip staff with the framework and process to generate, evaluate and market ideas. Senior management
attend the presentation sessions at the end of each camp to consider the ideas submitted and help shape them into
implementable projects. In 2012, over 210 employees from Australia, China, Malaysia, Singapore, Thailand and Vietnam
have shared ideas at ICE camps. Fourteen ICE ideas that were generated by CapitaLand employees through ICEberg and
ICE Camps in 2012 were implemented. There are nine more ideas being considered for implementation by the respective
business units. To date, more than 1,200 employees have shared ideas at 40 ICE camps held in more than 10 cities.
Positive Work Environment

CapitaLand recognises that a positive work environment is essential to attract, motivate and retain talents. A total wellbeing programme has been put in place to promote personal development, health and work-life harmony. Initiatives
include a flexible medical and benefits plan, flexible work arrangements, employee engagement initiatives and subsidised
rates rates for employees staying at Ascotts serviced residences.
CapitaLand has grown significantly over the years to become an international company with business presence in
more than 110 cities in over 20 countries. Work improvement programmes have been implemented to raise the level of
employee engagement under the various initiatives as part of the Because iCare campaign. The diversity of CapitaLands
workforce provides competitive advantage and enables the company to achieve scalability in the various business sectors
and geographical presence, guided by the companys core values and operating principles.
Under the leadership of President & Group CEO Mr Lim Ming Yan, the Group will continue to build on its strong foundation to
be the leading real estate developer in Asia.
39
PEOPLE
Occupational Health and Safety
OHSAS 18001 certified in
15 countries
Zero
staff work-related fatality,

permanent disability or occupational
diseases
10 main contractors Zeronon compliance for workplace

appointed in 2012 are OHSAS 18001
health and safety
certified and 2 will be
externally audited for
OHS legal compliance onsite
Workplace
Safety and Health
Developer Award for
residential business in Singapore
Recognised its
stakeholders for OHS
performance through its BiC Awards

Environment, Health and Safety
Commitment towards a Safe and Healthy Workplace

Occupational health and safety (OHS) is of utmost importance to CapitaLand to all its employees, tenants, contractors,
suppliers and the communities who use its properties.
CapitaLands framework towards occupational health and safety includes identifying material issues, setting policies,
ensuring accountability within the company, coming up with action plans and involving stakeholders in the process.
40
PEOPLE
FRAMEWORK
Material Issues
Workplace health and safety
of staff
Safety of its properties for its

residents, shoppers, tenants
and the public
Supply chain management
Policy
Reduce occupational injury rates with the aim to achieve zero harm
Provide a robust OHS Management System
Meet and exceed OHS legal requirements
Promote a culture of individual ownership and responsibility for OHS management
Seek proactive support and participation from CapitaLands stakeholders including top management, all employees,
contractors, suppliers and tenants

Drive continuous improvement in OHS performance
Accountability
CEOs made accountable
OHSAS 18001 certified OHSMS ensures accountability to relevant managers and all staff
Setting of key performance indicators (KPI), linked to remuneration for all staff
Method/Action Plan
KPI
OHS performance of staff
Appointing OHSAS 18001 certified

main contractors or OHS legal
compliance onsite
OHS
Legal Compliance
Identification of hazards and risk assesment
- Design for Safety (DfS)
Safe operations OHS SOPs
Preference given to OHSAS 18001

certified vendors/suppliers;
in Singapore, non-OHSAS 18001
certified vendors/suppliers
encouraged to achieve BizSAFE
level 3 and above.
Involve in national policy making
Collaborate with NGOs
Educate end-users tenants, shoppers, residents and the general community
Materiality Review
CapitaLand undertook an independent sustainability materiality assessment with a broad range of internal stakeholders
who are senior managers in the company. The materiality workshop reviewed key environmental, health and safety (EHS)
issues that are important to the business, the community and the environment. It examined how these issues are linked
to the core business strategy and prioritised them for action by the company.
During the review, OHS was deemed to be the most material issue. In response to the materiality review, CapitaLand is
establishing and implementing a roadmap to respond to the material issues.
41
PEOPLE
Roadmap
2013
2014
2015
Continue to improve data collection

and analysis of main contractor
OHS performance in Singapore and
overseas with the aim to include main
contractor OHS performance in KPI
Increase public disclosure on OHS
performance by main contractors in
key markets
Implement one Design for Safety
(DfS) project
Incorporate main contractor OHS

performance into KPI
Review targets and methodology

for OHS performance for staff and
supply chain
Top Management (C-Suite) Commitment and Staff Involvement

CapitaLand champions OHS with top management (C-Suite) commitment and staff participation through an integrated
Environmental Health and Safety Management System (EHSMS) and stakeholder engagement activities. CEOs are
accountable for the OHS performance of their strategic business units (SBUs). Please refer to the management structure
and EHSMS on page 17 in the Environment Chapter.
All staff assume personal responsibility towards OHS and are encouraged to be forthcoming in reporting all OHS-related
incidences, including non-compliances and non-conformities.
Key Performance Indicators Tied to Remuneration

CapitaLand incorporates OHS Key Performance Indicators (KPIs) which are linked to remuneration for all its staff including
top management.
Robust Occupational Health and Safety (OHS) Management System

CapitaLands approach to health and safety is guided by its OHS Management System. Established in Singapore since
2009, it has since extended to Australia, Belgium, China, France, Germany, India, Indonesia, Japan, Malaysia, Philippines,
Spain, Thailand, Vietnam and the United Kingdom. CapitaLands EHS Policy outlines the companys commitment to
managing OHS issues. Please refer to the EHS policy in the Environment Chapter.
Certified to International Standards

The OHS management system has been externally audited by a third-party accredited certification body to OHSAS 18001
standards, a recognised international standard for OHS Management Systems.
In 2012, the Group achieved OHS 18001 certification for its OHS Management System in 15 countries4 covering all markets
with investment properties. This encompasses all business functions: property management, property development,
corporate management and operations. (Australand is certified under AS 4801 Australian Standard for Occupational Health
and Safety Management Systems.)
Global Internal and External Audits

CapitaLand has in placed an internal audit system to ensure the conformance and effective implementation of its OHS
Management System to the OHSAS 18001 international standards. Internal audits are conducted in all 15 markets at least
once a year, covering at least 50% of the sites in each country. External audits are conducted annually by a third-party
accredited certification body TUV SUD PSB.
This excludes countries where CapitaLand does not have any investment projects.
42
PEOPLE
Having an annually audited OHS management system provides assurance to the top management and external investors
on legal compliance and alignment to the best practices of the company.
Compliance
Legal requirements are reviewed on a quarterly basis and compliance is evaluated annually. In 2012, CapitaLand complied
fully with local OHS laws and regulations.
Risk Management of OHS Hazards

Identifying OHS hazards and assessing their risks are a key component in CapitaLands OHS Management System.
CapitaLand strives to eliminate or minimise such hazards and risks though various measures.
Hazards Identification and Risk Assessments (HIRA) are undertaken by CapitaLand employees. Cross-functional teams
are formed to conduct HIRA for the workplace. The findings are reviewed annually or whenever appropriate, for example,
following a change in processes.
OHS hazards were identified for the administration, development and operation functions of CapitaLands business,
and their risks are assessed. Examples of hazards include ergonomics, falling from height, falling objects and working in
an enclosed space. The SBUs have put in place various Standard Operating Procedures to minimise the occurrence of
such hazards.
CapitaLand introduced the requirement of Design for Safety (DfS) in its Green Buildings Guidelines (GBG). Design for
Safety ensures that safety in construction and maintenance is considered right from the design stage and enables
CapitaLand to control health and safety risks throughout the life cycle of buildings and structures. It brings about greater
safety to contractors building, crews maintaining, users occupying and workers demolishing buildings. Risks identified
can be designed out or mitigated in the early phases of a project.
Training and Awareness

To facilitate effective implementation of its OHS Management System, training and awareness programmes are planned
for all staff. Please refer to page 18 of Environment Chapter for more details on EHS training programmes.
In addition, every employee is briefed on how to respond to OHS incidents at the workplace. And as part of staff wellbeing, CapitaLand organises regular lunchtime talks relating to health, ergonomics and stress management.
Prevention and Action on Serious Diseases

CapitaLand is always primed to set up appropriate response procedures and teams in relation to the threat of serious
diseases. The HR department sends medical and travel alerts when appropriate to all staff. Information on pandemic
planning is made readily available for all staff on the CapitaLand intranet.
43
PEOPLE
Measuring Our Safety Performance
2012 Occupational Health and Safety Targets and Performance
Targets
Performance
OHSAS 18001 certification for its OHS

Management System in all markets
with investment properties
Achieved OHSAS certification in 15 countries covering all markets with
Zero incident resulting in staff

permanent disability or fatality
No staff work-related permanent disability or fatality
All main contractors appointed to

be OHSAS 18001 certified (or to
comply fully with local OHS laws and
regulations, annually audited by an
independent accredited assessor)
12 main contractors appointed in 2012

- 10 are OSHAS 18001 certified
- 2 will engage external auditor to conduct site OHS legal compliance
audit
7 WSH SHARP and RoSPA awards
3 main contractors presented with CapitaLand BiC Awards EHS for
outstanding occupational health and safety performance
investment properties
Complied fully with local OHS laws and regulations
It was reconfirmed that occupational health and safety was deemed the most material issue for CapitaLand during the
materiality review. CapitaLands performance monitoring involves all full- and part-time staff in the daily operations and
project management of its development sites
In 2012, there were six reportable5 incidentsin Singapore, 13 in China, one in rest of Asia and 12 in Europe. Most of the
staff are from the operations team. All affected staff resumed normal work after their medical leave. In all cases, detailed
investigations were conducted, and all necessary follow-up action was taken. CapitaLand will continue to monitor the
performance, reinforce safety standards and finetune its Standard Operating Procedures for continuous improvement.
For more details on Australands report on the safety performance for its staff and contractors, please refer to the figures
in page 46.
CapitaLand Staff
Singapore
China
Occupational diseases instances
Work-related fatalities/permanent disabilities
1.5
1.0
Lost Day rate7(days per million hours worked)
95.7
67.7
Absentee rate8(days per employee per year)
5.9
2.0
Injury rate6(number of injuries per million hours worked)
A reportable incident refers to any injury or illness to any employee that requires a report to be raised under local laws and regulations.
Injury rate is computed based on number of reportable incidents.
7
Lost day rate is computed based on lost man-days as a consequence of the reportable incidents.
8
Absentee rate is based on medical leave taken by staff, regardless of whether it is work-related illness or not.
5
6
44
PEOPLE
CapitaLand understands the important role that end-users of its buildings and its supply chain have to play. It actively
involves its staff, tenants, contractors, suppliers as well as the wider community in health and safety.
Staff
Tenants
Suppliers
and Main
Contractors
Community
Government
and NGOs
Recognition through the

CapitaLand BiC Awards for
EHS
Fire safety talks and fire
drills
National WSH committees/
campaigns
Tender/contract
specifications
National Policy Making

CapitaLand participates actively in national efforts towards workplace health and safety. In Singapore, this included
participation in Workplace Safety and Health (WSH) Construction and Landscape Committee.
Tenants and Community

In China, CapitaLand collaborated with the local fire departments and organised fire drills at 38 malls to raise the safety
awareness among its tenants and shoppers.
45
PEOPLE
Supply Chain Management
CapitaLand works closely with contractors and suppliers who are committed to high quality, environmental, health and
safety standards. Contractors for its projects are only appointed upon meeting the Groups stringent selection criteria,
one of which is safety.
Vendors and Service Providers

For building operations, CapitaLands contractor management guidelines require all contractors to comply with local
government and other legal requirements. All contractors and service providers in Singapore and overseas are required
to submit a copy of their risk assessments in cases where their activities may affect the occupational health and safety
of CapitaLand employees or visitors.
Vendors and service providers are sent a copy of CapitaLands EHS Policy and have to ensure that their staff are sufficiently
trained or briefed on environmental, health and safety measures. Contractor house rules stipulating requirements such as
deploying personal protective equipment, reporting of accidents and proper disposal of debris and toxic waste have also
been implemented.
From 2012, CapitaLand offices in Singapore will only appoint bizSAFE9 Level 3 and above certified vendors and service
providers upon contract renewal or signing of new contracts. It is looking into introducing similar requirements on
overseas offices, where possible.
Main Contractors
CapitaLand requires the main contractors engaged for its development projects to be OHSAS 18001 certified or to engage
an independent accredited assessor to conduct site OHS legal compliance audits. All 12 main contractors appointed in 2012
fulfilled these requirements.
CapitaLand also tracked the health and safety performance of its main contractors at its worksites in Singapore and overseas.
CapitaLand undertook various initiatives to improve the Accident Frequency Rate10 (AFR) and Accident Severity Rate11 (ASR)
of its main contractors at its sites. In 2012, CapitaLand improved its AFR at its Singapore construction sites to 1.5 cases for
every million man-hours worked compared with Singapore national average of 1.7 in 2012. The ASR improved to 26 man-days
lost per million man-hours worked and is way below the Singapore national average 172 man-days lost in 2012.
Australand remains very committed to safety which was evidenced by a significant reduction in its injury severity rate to
2.8 man-days lost per million man-hours worked. However, its lost time injury frequency rate (LTIFR12) increased for the
first time in four years but remains relatively low at 4.6. It continues to pursue further improvements in its safety systems
and practices.
Despite best efforts to ensure site safety, there were three fatalities of CapitaLands main contractor staff in China,
Singapore and Vietnam. Lessons from these incidents were shared across business units and have reinforced the
companys commitment to strengthen its safety standards.
CapitaLand requires its main contractors in Singapore to apply for the WSH Councils Safety and Health Award Recognition
for Projects (SHARP)13 awards. In 2012, the residential business in Singapore won the WSH Developer Award for its health
and safety best practice onsite. It is looking into introducing similar requirements for overseas offices, where possible.
The bizSAFE programme is advocated by the WSH Council in Singapore to promote workplace safety and health in small and medium enterprises.
There are five levels to achieve.
10
AFR is a term used in Singapore by the WSH Council, which measures how often workplace incidents occurred per million man-hours worked.
11
ASR is a term used in Singapore by the WSH Council, which measures number of man-days lost to workplace accidents per million man-hours worked.
12
The LTIFR is a measure of the number of lost time injuries for each one million hours worked. All workplace accidents resulting in more than 1 day or
1 shift lost-time are tracked.
13
Safety and Health Award Recognition for Projects (SHARP) Award recognises projects or worksites that have good safety and health performance and
workplace safety and health management systems.
9
46
PEOPLE
At its inaugural BiC Awards for EHS, CapitaLand recognised three main contractors for their outstanding health and safety
performance in CapitaLand sites in Singapore.
Singapore Projects with Safety Awards 2012
14
Project
2012 Award
dLeedon
SHARP, WSH Council, Singapore

RoSPA14Gold
The Interlace

RoSPA Gold
The Wharf Residence

RoSPA Silver
Urban Resort Condominium
RoSPA (The Royal Society for the Prevention of Accidents, UK) Award recognises organisations with strong and ongoing commitment to raising health
and safety standards.
47
COMMUNITY
Community Development
S$4 million donated
120
More than
by CapitaLand Hope Foundation
Supported more than
CapitaLand staff across Asia
100% of CapitaLand staff volunteers

have a stronger sense
of belonging and
pride in working for a socially
volunteered over
19,000 hours during
workdays
charities since 2005
responsible company (Results of post

overseas volunteer trip survey)
Most Admired
ASEAN Enterprise
(Corporate Social
Responsibility)
Awarded
Best
Community
Developer Award
Achieved
by Singapore Compact for CSR
(Large Company)
CapitaLand is committed to be a good corporate citizen in the communities it operates in. One of the important pillars in
its sustainability approach is community development. Its social investment is in line with its credo of Building People.
CapitaLand aims to build a sustainable future for the younger generation through its efforts in corporate philanthropy and
employee volunteerism.
48
COMMUNITY
FRAMEWORK
Vision
Building People - Building For Tomorrow
Each child has within him or her the potential for greatness, which if nurtured and built upon, can bring significant value to future societies.
Mission
To invest in the communities in which CapitaLand operates through its philanthropic arm, CapitaLand Hope Foundation (CHF), to promote
social growth and development of underprivileged children, with respect to their education, healthcare and shelter needs.
Policies
Corporate Philanthropy
Employee Volunteerism
Volunteer Service Leave (paid): three days per year
Volunteer No Pay Leave: up to six consecutive weeks
Volunteer Part-Time Work Arrangement: up to six months
Areas of Focus
Education, Healthcare and Shelter
Geography
Communities where CapitaLand operates
Underprivileged Children (0 16 years old)
Corporate Governance
Governing Authority
Set up CHF as a corporate foundation governed under the
Singapore Charities Act
Conferred Grant Maker Status under Double Tax Deduction scheme
Engagement with the Inland Revenue Authority of Singapore and
Singapores Ministry of Social and Family Development to ensure
legal compliance
Submission of Annual Report to Commissioner of Charities, Singapore
Internal/External Audit
Thorough audit of financial accounts and statements for
submission to Commissioner of Charities, Singapore
Volunteer Service Administrative System
Built-in Volunteer Service Leave and Volunteer Service
(non-workday) modules into online HR leave application system
Tracking of both workdays and non-workdays volunteer activities
Board of Directors
Chaired by Mr S R Nathan, former President of the Republic of
Singapore
Four independent, one non-independent, one executive
Strategic Goals
Invest in fundamental needs i.e. education, healthcare and shelter of underprivileged children; to lift them out of hardship and eventually
break the poverty cycle
Focus in the communities where CapitaLand operates to ensure a better alignment of core business practices with community investment
Strive to go beyond donations and be actively involved in projects that will have positive impact for both the community and the business
Action Plan
Alignment with business goals and stakeholders interest
Source of funding for CHF: up to 0.5% of CapitaLands annual net profit

Align community investment with business and interests of stakeholders e.g. shareholders, consumers, employees and the community
CapitaLands internal policies, procedures and codes of conduct include references to the importance of community investment
Employee Volunteerism
Advocate volunteerism to embody the true spirit of community investment in CapitaLand
Employee involvement can lead to improved teambuilding, better working relationships and enhanced internal brand value
Support volunteer efforts with a donation to a childrens charity of the employees choice if all three days of Volunteer Service Leave are taken
Progress Management
Management of community investment through CHF is well supported by the various departments in the company and linked to effective
management systems
Strive to put in place meaningful targets and key performance indicators when planning community investment initiatives. In addition to
measuring input e.g. donation amount; CHF will also look into output and outcome e.g. time invested by staff and impact of donations
Collaborate with credible, experienced and established organisations to build community programmes that will have long-term sustainable
impact on the beneficiaries
Brand Building
Building brand, reputation and trust among its stakeholders will help CapitaLand garner wider support, which is crucial in maintaining
sustainable operations for CHF
Impact
Improved academic results and behavioural performance

Volunteer staff feel sense of belonging and pride in working for a socially responsible company
49
COMMUNITY
CapitaLand Hope Foundation
CHF was established in 2005 to further CapitaLands community development commitment to Building For Tomorrow,
by recognising that the long-term success of the companys business is closely intertwined with the health and
prosperity of the communities in which it operates.
CHF is a registered charity in Singapore and strongly believes in the importance of first investing in the fundamental
needs of education, healthcare and shelter of underprivileged children; to lift them out of hardship and eventually break
the poverty cycle. CHF strives to go beyond the donations associated with charitable giving and gets involved in projects
that will have a positive impact for the community.
Every year, CapitaLand allocates up to 0.5% of its net profit to CHF and also provides pro bono administrative support
through its CSR department and various other functional departments within the company. As one of the first foundations
created by a Singapore real estate company, CHF leverages CapitaLands extensive geographical footprint by identifying
and supporting programmes in communities where CapitaLand operates.

Since 2005, CHF has donated close to S$20 million to support programmes for the education, healthcare and shelter
needs of underprivileged children in countries such as China, Indonesia, Japan, Malaysia, Philippines, Singapore and
Thailand, benefitting more than 120 charities. In 2012, CHF donated over S$4 million. For its efforts, CapitaLand was
awarded Singapore Compact CSR Awards 2012 Best Community Developer Award and 2012 ASEAN Business Awards
Most Admired ASEAN Enterprise for the category of Corporate Social Responsibility (Large Company). In China,
CapitaLand was conferred China Best Corporate Citizen Award for the fifth consecutive year by the China Committee of
Corporate Citizenship and CCTV2 in recognition of its excellent CSR practices in China. It was also awarded 2012 Excellent
CSR Case by China Association of Social Workers and China Philanthropy Times for its CapitaKids Programme in China.
Mr Tan Seng Chai, Group Chief Corporate Officer, CapitaLand Limited, received the
Singapore Compact Award CSR Awards 2012 from Mr Tan Chuan Jin, Acting Minister
for Manpower and Senior Minister of State, Ministry of National Development
50
COMMUNITY
CHF Donations in 2012 by Geography and Focus Areas
2% 1%
8%
13%
55%
54%
Singapore
Education
China
42%
Malaysia
Shelter/Living
Expenses
Others
Healthcare
Others
25%
Since 2005, CHF has supported more than 120 charity organisations across Asia and some of the key community
development programmes for underprivileged children include:
CapitaLand Hope Schools

Objective: To provide children in poverty an opportunity to improve their social mobility
Education is pivotal in breaking the vicious cycle of poverty and social exclusion. In its effort to achieve the objective,
CapitaLand has helped to build 24 CapitaLand Hope Schools in remote areas of China and Vietnam, benefitting more than
8,000 underprivileged children in these countries with a conducive learning environment. As at end 2012, 15 CapitaLand
Hope Schools have been completed and are in operation.
CapitaLand Longdong Hope School, Sichuan, China
CapitaLand Gushan Hope School, Shaanxi, China
51
COMMUNITY
CapitaLand Therapy for Children Project
Objective: To support the rehabilitation needs of underprivileged children with physical disabilities
In 2012, CHF China partnered China Charity Federation, a Chinese government-linked charity organisation directly under
the charge of the Ministry of Civil Affairs, to launch the CapitaLand Therapy for Children Project. This is a new initiative
to fund rehabilitation cost for underprivileged children with physical disabilities due to illness or accident. These children
were previously unable to receive treatment due to the high cost of therapy. The programme provided financial assistance
to enable these children to undergo therapy, an integral part of their recovery process for them lead normal lives.
Outcome: Examples of children beneficiaries medical condition before and after the therapy treatment.
Pang Siyuan, 15 years old, suffers from right foot deformity and hip dysplasia.
Before treatment, he walked with pain and did not use proper walking techniques.
After more than a month of therapy and with the provision of a proper orthotic
device, he is now able to walk with reduced pain and for a longer distance.He has
also returned to school in his hometown in Hebei province. >
Before
After
Yang Xinyi, 6 years old, suffers from

poliomyelitis sequelae, valgus knee
deformity and scoliosis.She was unable to
walk independently before treatment. Due
to her condition, her parents were afraid
Before
After
to send her to school.After more than a
month of treatment, she is now able to walk
independently with the help of walking aids and an orthotic device.
After her discharge, she returned to Guangdong province with her parents
and will be attending school like other children in future.
<
Sun Yifeng, 11 years old, suffers from congenital foot deformity and had left
foot talipes equinovarus orthopedic surgery to correct the condition prior to
admission.The hospital provided him with an orthotic device and taught him
proper walking techniques to cope with his clubfoot problem. After more
than
three weeks of treatment, he now walks better and has returned to
Before
school in Inner Mongolia. >
Before
Wu Yuxin, 14 years old, suffers from

After
congenital deformity of the spinal cord and had spinal
surgery to correct the condition prior to admission.Due
to her spinal condition, she had weak legs and was not able to walk
properly.After more than two weeks of therapy to strengthen her leg
muscles, proper walking techniques taught to her and the provision of an
orthotic device, she is now able to walk more confidently, with greater
balance and less fear of tripping and falling.She has also returned to
school in Gansu.
Before
After
<
52
COMMUNITY
CapitaKids Programme
Objective: To provide long-term educational support for a group of underprivileged children and guide them through a
successful learning path
In 2012, CapitaLand embarked on a 10-year support programme called CapitaKids Programme (CKP) in Singapore and
China. The programme commits to support the education needs of a selected group of underprivileged children known as
CapitaKids, for a period of 10 years from 2012.
In China, two selected students from CapitaLand China Hope Schools were given the opportunity to pursue their studies
with the National Academy of Chinese Theatre Arts in Beijing to fulfil their dreams in the performing arts. The programme
was awarded 2012 Excellent CSR Case by China Association of Social Workers and China Philanthropy Times.
In Singapore, 10 CapitaKids were supported through a mentorship programme where staff volunteers work alongside
social workers to provide support, care and counsel to the CapitaKids. As pivotal links between the company and
the CapitaKids, these staff volunteers were prepared for long term commitment as it takes time to develop trust in the
mentorship. CKP mentors will host the CapitaKids at the Groups various activities organised by CapitaLand.
Outcome: With financial and mentorship support, CapitaKids feel more assured and do not need to worry about their
educational expenses. Nicholas Thiam, one of the CapitaKids in Singapore, topped the foundation class during his Primary
School Leaving Examination in 2012 and made it to Secondary 1 (Normal Academic Stream). This is a vast improvement
from his results in 2011. Other CapitaKids such as Alicia Thiam and Kylie Wong have also done well in their studies, and
most CapitaKids have good testimonials from their schools.
CapitaKids China
CapitaKids Singapore
53
COMMUNITY
My Schoolbag
Objective: To provide school necessities to relieve the educational expenses for children from underprivileged families
This is a signature annual CSR programme since 2009 where CHF donates schoolbags containing school and daily
necessities to underprivileged children across Singapore, China, Malaysia, India and Japan. In 2012, CHF donated more
than S$500,000 to benefit more than 20,000 underprivileged children.
In Singapore, CHF partnered the five Community Development Councils to help 1,000 children from low-income families.
The children were each given a new school bag and CapitaVouchers worth a total of S$150 to shop for their daily and school
necessities at a CapitaMall located within their districts.
In China, CHF donated new schoolbags, stationery and story books to nearly 19,000 underprivileged children from
over 200 schools in 19 provinces and autonomous regions, including students from 14 CapitaLand Hope Schools. Five
CapitaMalls in Malaysia also hosted 600 underprivileged children from about 20 charity organisations for a shopping trail
to purchase school and daily necessities.
My Schoolbag, Singapore
My Schoolbag, China
Kids Food Fund

Objective: To improve food security and nutrition for underprivileged children in Singapore
CHF launched a series of food-related initiatives in support of United Nations World Food Day on 16 October 2010.
In 2012, CHF continued to support voluntary welfare organisation, Food from the Heart, through the Kids Food
Fund Programme where food goodie bags are provided for 100 children for a period of one year. In Singapore, many
underprivileged children are often left home alone as their parents had to work long hours. In order to encourage these
latch-key children to eat well, CHF organised a KFF cooking competition to teach the children about the importance of
nutrition and basic cooking skills so that they can prepare simple and nutritious food at home.
Children beneficiaries learnt the importance of

nutrition and acquired simple culinary skills at
CHF Kids Food Fund 2012
54
COMMUNITY
Green for Hope @ CapitaLand
Objective: To encourage stakeholders to recycle actively through a charity drive to support underprivileged children in
the community
CapitaLand reaches out to the community through the Green for Hope, a creative recycling programme at CapitaLand
properties where stakeholders are encouraged to recycle and earn donations for underprivileged children. With the
aim to combine its philanthropic efforts with environmental sustainability, CHF donated S$2 for every kilogramme of
recyclable waste collected. CHF donated S$700,000 to the five Community Development Councils (CDCs) in 2012 to
fund educational programmes for the community.
CDC mayors and CHF directors posing for photo with children
beneficiaries of Green for Hope @ CapitaLand 2012
Some of the programmes funded by CHF have shown positive impact on the children within the community:
CDC/Programme
No. of Beneficiaries
Outcome
Central CDC/Reading Programme

Targeted at preschoolers (4-6 yrs) for a period
of one year to prepare them for Primary School
36 children
Children are able to recognise and write

70% of alphabets before starting primary
school
Central CDC/Tuition Programme

Targeted at Primary 6 students taking the
Primary School Leaving Examination (PSLE)
14 children
More than 93% of the students improved

their English academic results as
compared to the year before. About 75%
of them passed their English for the PSLE
North West CDC/Community Tuition Fee

Assistance Scheme
Financial assistance in tuition fee is ranked
highest in a survey to find out what is most
needed in the community
395 children
Mdm Yeoh Cheng Nee enrolled her

two children in the tuition programme
as she cannot afford to pay for extra
tuition. The girls have shown significant
improvement in English, and are more
confident when speaking
South East CDC/Health Up 4 Kids

Programme
A study in 2011 conducted by Temasek
Polytechnic showed that a number of children
from low-income families were underweight
and malnourished. This programme provides
nutritious food and knowledge for the needy
students who are underweight
1,200 children
85% of last years participants showed

improvements in their academic
performance after going through the
programme as compared to 73% in 2011
55
COMMUNITY
Presidents Challenge 2012
Objective: To support underprivileged children through partnership with a nation-wide fund raising initiative
Presidents Challenge (PC) is an annual fundraising initiative by the President of the Republic of Singapore to raise awareness
and invoke action to help the less fortunate in the community. Since 2008, CHF has donated more than S$1.3 million to
support 24 children charities in Singapore. As the Presenting Sponsor and Conservation Donor of the 10-year Singapore-China
Giant Panda Collaborative Programme, CHF raised more than S$300,000 to benefit PC2012 through the CapitaLand Because
iCare Kai Kai and Jia Jia Charity Drive. Corporate donors bought 10 limited edition Kai Kai and Jia Jia philatelic frames, and
more than 10,000 Because iCare Kai Kai and Jia Jia panda eco-bags were sold to the public across 29 CapitaLand properties in
Singapore to raise funds. The charity drive was launched by President Tony Tan Keng Yam at the Giant Panda Forest.
Launch of CapitaLand Because iCare Kai Kai and Jia Jia Charity Drive
in support of Presidents Challenge 2012
Advocating Staff Volunteerism

CapitaLand is a strong advocate of staff volunteerism. As the first company in Singapore to formalise a three-day Volunteer
Service Leave system, Volunteer No Pay Leave and Volunteer Part-Time Work Arrangement, CapitaLand actively organised
more than 280 community development activities in 2012 to encourage staff volunteerism. As part of CapitaLands
efforts to recognise and acknowledge staffs social contribution as volunteers, CHF will donate S$500 to a registered
Singapore-based childrens charity of the staffs choice if he/she has taken all three days
Volunteers
of Volunteer Service Leave within the year. Thirty-seven staff qualified for this donation
(hours)
incentive for a total of S$18,500 donated by CHF in 2012.
In 2012, 2,182 CapitaLand staff volunteered over 19,000 hours during work days to
participate in various volunteering activities across Asia, achieving more than 100%
increase in the number of hours volunteered as compared to 2011. CSR champions
across various geographies within the company organised more community
development activities to engage the staff and children beneficiaries. In Singapore, 40
children beneficiaries from TOUCH Community Services were invited to join CapitaLand
staff at the annual family day event held at the Jurong Bird Park. Staff volunteers
enjoyed chaperoning the children around the park for a day of fun. The detailed tracking
of non-workday volunteer activities also contributed to a significant increase in
volunteer hours, reflecting a strong staff volunteerism culture within the company.
The company achieved about 17% staff volunteer participation rate Group-wide. This
translated to an estimated salary cost of S$376,0001 borne by CapitaLand.
19,809
20,000
15,000
10,000
9,848
2,182
5,000
1,144
0
2011
2012
Volunteer Hours
Staff Volunteers
2012 calculations were based on standardised 8.5 hours in a work day and includes non-workday volunteer efforts
56
COMMUNITY
In 2012, CapitaLand staff volunteers interacted with over 35,000 children beneficiaries supported by CHF through more
than 280 volunteering activities rolled out in Asia. Two international staff volunteer expeditions to China and Indonesia
were organised in 2012 to engage staff in overseas community service projects. Twenty five staff volunteers spent almost
a week at CapitaLand Longdong Hope School in Sichuan, China to set up a reading room, a library with a collection of
10,000 books as well as a dining hall. In Jakarta, 28 staff volunteers spent five days at SOS Childrens Village immersing
themselves in the activities and lives of the community with 137 children in the village.
Post-survey results from past overseas volunteer expeditions showed that 100% of the staff who volunteered felt proud
working for a socially responsible company and had a stronger sense of belonging to the company after volunteering.
International staff volunteer expedition to CapitaLand

Longdong Hope School, Sichuan, China
International staff volunteer expedition to SOS

Childrens Village, Jakarta, Indonesia
57
COMMUNITY
Social Integration
50%
meet all
social
integration
criteria
More than
of
CapitaLand properties
75%
of CapitaLand
shopping malls and office
buildings and mixed
developments have
community
spaces
90% of CapitaLand properties have

at least one disability access
enabled facility
More than
Close to
85% of CapitaLand
properties are located
in proximity
to transport
hubs
8 Singapore projects
achieved the new BCA
Universal
Design Mark
Social Integration of CapitaLand Properties

CapitaLands credo of Building People reflects the companys commitment in building safe, accessible, vibrant and
quality real estate developments to enhance the lives of its home owners, shoppers, tenants and serviced residence
guests, and members of the community.
CapitaLands social integration criteria include:
Ensuring accessibility in the built environment to people of different age groups and varying mobility
Connectivity to public transport, roads, amenities and between buildings
Providing community spaces as public gathering points
Such criterions are integrated into the CapitaLands Green Buildings Guidelines (GBG) to ensure that they are considered
right from the start of a development project.
Universal design (UD) considerations ensure that public spaces in CapitaLand projects are accessible to users of different
age groups and varying abilities. These include:
Seamless connectivity to the external, e.g. bus-stops, adjacent buildings, streets and sidewalks
Barrier-free access from accessible parking lots/family lots to lift lobbies
Sheltered and barrier-free drop-off area
Accessible (handicapped) parking lots, family lots
Designated pedestrian lane in carpark
Amenities such as accessible toilets, lifts and nursing rooms
58
COMMUNITY
CapitaLand champions the UD concept in Singapore with a member of senior management taking on the role of UD
Ambassador with the Building and Construction Authority of Singapore (BCA). In 2012, BCA revised its UD Award to UD
Mark, and CapitaLand achieved the largest number of UD Mark among real estate developers in Singapore, with eight
UD Mark for four residential projects, one shopping mall, one commercial office and two integrated developments.
Overseas developments are to comply with local UD/barrier-free codes and guidelines, and are encouraged to adopt
BCAs UD Guide in the absence of local codes and guidelines.
A global review of CapitaLands portfolio of completed and operational properties1 was conducted for 2012. More than
50%2 of the properties met all criteria for social integration.
More than 90% of CapitaLand properties worldwide have at least one disability access enabled facility. They include
features such as accessible alighting and boarding bays, lifts, parking lots and public toilets.
About 85% of CapitaLand properties worldwide are conveniently located in proximity to transport hubs such as busstops and train stations. This allows easy access to the surrounding communities and facilities. Bicycle storage facilities
are also provided at many of its developments. All CapitaLand mixed developments are well integrated with public
transport facilities.
About 75% of CapitaLands mixed developments, shopping malls and commercial buildings have atrium event spaces
and/or children play areas which provide communal space to promote community engagement. Increasingly, family or
nursing rooms have become common features at CapitaLands shopping malls.
This excludes management contracts where CapitaLand has no control over the development of the facilities, and projects where CapitaLand has the
minority stake.
2
The Group computed the percentages based on gross floor area (m2) of the properties.
1
59
COMMUNITY
Engaging Stakeholders and Social Integration at the Design Stage
Bedok Mall and Bedok Residences, Singapore
Green Mark Platinum
Universal Design GoldPlus (design)
Building and Construction Authority (BCA), Singapore
Located in the heart of the Bedok Town Centre, Bedok Mall and Bedok Residences are part of the first fully
integrated retail-residential-transport development in the East of Singapore. Bedok Mall has over 200 shops
spread across three floors from Basement 2 to Level 1. The malls Basement 2 is directly linked to the Bedok MRT
station, while the new air-conditioned Bedok bus interchange, is located above the mall on Level 2. The 583-unit
condominium Bedok Residences, which sits above
the mall, completes the integrated development.
Universal Design
Addressing the needs of families and the elderly
living in the mature estate, Bedok Mall incorporates
family-friendly features and services such as nursing
rooms, family toilets and rental of strollers and
wheelchairs. It also has a guide-dog friendly policy
which allows the visually impaired to access and
visit the shopping mall with ease. In addition, car
park spacesare larger and provided with additional
parking guides to allow for easier parking.
At Bedok Residences, communal recreational
facilities with extensive landscaping are located
at Levels 4 and 5. Ramps connecting both levels are integrated into the landscaping for the ease of residents
movement. The clubhouse is also equipped with family-friendly amenities such as childrens toilets and a diaper
station.
Connectivity
From the onset of the design, the project team worked closely with the Housing & Development Board (HDB) to
integrate the development with the rest of the neighbourhood. This includes connectivity to the adjacent hawker
centre which is being turned into a town plaza with three different ramped pathways that become part of the
terracing landscape feature and are open to all for use.
A distinctive feature of this development is the integration of an indoor bus interchange at Level 2. To provide a
convenient and comfortable passageway for commuters accessing the bus interchange from the MRT station,
a new underpass that connects the existing MRT underpass to the malls Basement 2 is added. In the mall,
commuters can take lifts to the Level 2 bus interchange.
Steps have also been taken to identify suitable access points for multiple uses of the development, and to optimise
traffic flow. Together with Singapores Land Transport Authority (LTA), an extensive Traffic Impact Assessment was
carried out throughout the immediate vicinity to determine the most suitable access points for the different groups
of users of the development, such as the shoppers, commuters, and buses accessing the bus interchange.
60
COMMUNITY
A Home away from Home for guests of varying mobility at Ascotts Serviced Residences
Citadines on Bourke Melbourne in Australia was designed to provide comfort and convenience for the less-abled
residents. Braille signage can be found throughout the building to help visually-impaired guests find their way
around the property. A lowered desk at the reception caters to guests in wheelchairs. There is also a pool lift
to make the swimming pool accessible to less-abled guests. In addition, 15 apartments in Citadines on Bourke
Melbourne are designed with wide corridors and special bathrooms to provide wheelchair access.
Braille signage and a lowered reception desk are just some thoughtful features put
in place at Citadines on Bourke Melbourne for the less-abled residents
Similarly, in Japan, Citadines Karasuma-Gojo Kyoto offers wide bathrooms with handrails for wheelchair users.
The property also installed ostomate sinks to allow guests who have undergone invasive surgeries to empty their
waste pouches.
00
Citadines Karasuma-Gojo Kyotos bathrooms have handrails and wide spaces to

accommodate residents in wheelchairs and ostomate sinks to enable people who
have undergone invasive surgeries to empty their waste pouches
In Singapore, Ascott Raffles Place provides a lift for residents in wheelchairs to access the lobby easily from the
street level, without having to negotiate the stairs. All the lifts in the property have wide door frames to allow
wheelchair access and lift buttons that are easily reachable from a seated position.
Ascott Raffles Place Singapores lift for

the disabled (white door pictured here)
enables guests in wheelchairs to access
the lobby easily
61
AWARDS & ACCOLADES

In 2012, CapitaLand Group and its properties clinched over 100 awards and accolades. Some of the awards and
accolades are listed in pg 28-31 of the CapitaLand Annual Report 2012.
62
GRI INDEX
The GRI Content Index references CapitaLand Limited Sustainability Report 2012 and the Annual Report 2012 (AR).
Indicator
Description
Strategy and Analysis
1.1
Statement from senior decision-maker
President and Group CEOs Message (pg 7-8),

AR (pg 10-20)
1.2
Description of key impacts, risks and

opportunities
Governance (pg 10-13), Environment (pg15, 22),

People (pg 40-41), Community (pg 48-49), AR (pg 52-81)
Organisational Profile
2.1
Organisation's name
Introduction (pg 3)
2.2
Primary brands and products
Introduction (pg 1)
2.3
Operational structure and major divisions
AR (pg 102-103)
2.4
Location of headquarters
Introduction (pg 3)
2.5
Countries of operation
AR (pg 88-89,116-135)
2.6
Nature of ownership and legal form
AR (pg 102-103)
2.7
Markets served
AR (pg 88-89, 116-135)
2.8
Scale of organisation
Introduction (pg 1), AR (pg 2)
2.9
Significant changes during reporting period
AR (pg 21-27)
2.10
Awards
Awards and Accolades (pg 62), AR (pg 28-31)
Report Parameters
3.1
Reporting period
Introduction (pg 3)
3.2
Date of previous report
FY 1 January to 31 December 2011
3.3
Reporting cycle
Introduction (pg 3)
3.4
Contact point
Introduction (pg 3)
3.5
Process for defining report content
Introduction (pg 3)
3.6
Boundary of the report
Introduction (pg 3)
3.7
Limitations on the scope or boundary of

the report
Introduction (pg 3), Environment (pg 20, 26-28),

People (pg 44, 46)
3.8
Basis for reporting on other entities
Introduction (pg 3), Environment (pg 20, 26-28),

People (pg 44-46)
3.9
Data measurement techniques and

calculations
Environment (pg 26-28), People (pg 44,46)
3.11
Significant changes from previous report
None
3.12
GRI Content Index Table
GRI Index (pg 63-66)
3.13
External Assurance
Independent Assurance Statement (pg 68-70)
Chapter/Report Page
63
GRI INDEX
Indicator
Description
Chapter/Report Page
Governance, Commitments and Engagement
4.1
Governance structure
AR (pg 52-81)
4.2
Chairman and Chief Executive Officer
AR (pg 34-37, 42,44, 53-56)
4.3
Independent directors
AR (pg 34-41, 53-58)
4.4
Communication with stakeholders
Introduction (pg 4-5), Environment (pg 15, 19, 23, 29-33),

People (pg 38-39, 41, 45-48), Community (pg 51-57, 60),
AR (pg 78-81)
4.5
Remuneration
Governance (pg 10), Environment (pg 15, 19-20),

People (pg 34, 36-37, 41, 42), AR (pg 59-62, 70-71)
4.6
Conflicts of interest
AR (pg 52-55)
4.7
Composition, qualifications and expertise

of directors
AR (pg 34-41, 53-55)
4.8
Mission and value statements
Introduction (pg 1, 4),Governance (pg 10, 12) Environment

(pg 15, 20), People (pg 34-35, 41), Community (pg 49)
4.9
Board oversight of sustainability
Governance (pg 10-11),People (pg 36), Community (pg 49),

AR (pg 62-63)
4.10
Board performance
AR (pg 58)
4.11
Internal control and audit
Governance (pg 11-13 ), Environment (pg 20-21),

People (pg 42-43, 49), AR (pg 62-65)
4.12
External charters, principles
Governance (pg 10), Environment (pg 15),

People (pg 34-35)
4.13
Associations and memberships
Introduction (pg 5), Governance (pg 10),

Environment (pg 32), People (pg 34-35, 45)
4.14
List of stakeholder groups
Introduction (pg 4-5), Environment (pg 19,31-33),

People (pg 38-39, 45-47), AR (pg 78-81)
4.15
Identification and selection of stakeholders
Introduction (pg 4-5), Environment (pg 19, 31-33),

People (pg 38-39, 45-47), AR (pg 78-81)
4.16
Approaches to stakeholder engagement

People (pg 38-39, 45-47), AR (pg 78-81)
4.17
Issues raised through stakeholder

engagement

People (pg 38-39, 45-47)
Economic Performance Indicators

EC1
Direct economic value generated and

distributed
Financial Performance (pg 9), AR (pg 3-4, 90-101)
EC8
Infrastructure for public benefit
Environment (pg 24-25), Community (pg 51, 60-61)
EC9
Indirect impact
Introduction (pg 4-5), Environment (pg 24-25),

Community (pg 51, 58-61)
64
GRI INDEX
Indicator
Description
Chapter/Report Page
Environmental Performance Indicators

EN3
Direct energy consumption
Environment (pg 27)
EN4
Indirect energy consumption
Environment (pg 27)
EN5
Energy saved
Environment (pg 27-28)
EN6
Initiatives to provide energy-efficient or

renewable energy-based products and
services, and reductions in energy
EN7
Initiatives to reduce indirect energy

consumption and reductions achieved
Environment (pg 24-25, 27-28, 30-33)
EN8
Water consumption
EN9
Water sources affected
Environment (pg 28)
EN10
Water recycled and reused
Environment (pg 28)
EN11
Protected areas or areas of high biodiversity
Environment (pg 23)
EN12
Impact on biodiversity
Environment (pg 15, 19, 21-23)
EN13
Habitats protected or restored
Environment (pg 23 )
EN14
Strategies, current actions and future plans

for managing impacts on biodiversity
EN15
Protected sites
Environment (pg 23)
EN16
Direct and indirect greenhouse gas emissions
Environment (pg 26)
EN18
Initiatives to reduce greenhouse gas emissions
Environment (pg 15, 21, 22, 26-28,)
EN21
Water discharges
EN22
Waste management
EN23
Significant spills
Environment (pg 20)
EN25
Discharge and runoffs affecting protected

water bodies
Environment (pg 23, 28)
EN26
Initiatives to mitigate environmental impacts

of products
EN28
Monetary value of significant fines and

total number of non-monetary sanctions for
non-compliance with environmental laws
and regulations
Environment (pg 20)
Social Performance Indicators

Labour Practices and Decent Work
LA1
Workforce
People (pg 34-36 )
LA2
Employee turnover
People (pg 37)
LA4
Collective bargaining agreements
People (pg 34,37)
LA6
% of staff represented in EHS committee
People (pg 40-43)
65
GRI INDEX
Indicator
Description
Chapter/Report Page
Social Performance Indicators

Labour Practices and Decent Work
LA7
Occupational injury
People (pg 44)
LA8
Education on workplace health and safety
People (pg 43)
LA10
Average hours of training
People (pg 37-38)
LA11
Skills management and lifelong learning
People (pg 37-38)
LA12
Performance and career development reviews
People (pg 36-37)
LA13
Diversity
People (pg 35-36), AR (pg 34-49)
Human Rights
HR4
Non-discrimination
People (pg 34-35)
HR6
Child labour
People (pg 34)
HR7
Forced and compulsory labour
People (pg 34)
HR11
Remediation
People (pg 35, 38)
Society
SO1
Local community engagement

People (pg 38-39, 45-47),
SO2
Risk analysis for corruption
Governance (pg 12-13)
SO3
Staff training in anti-corruption policies

and procedures
Governance (pg 13),
SO4
Actions Taken
Governance (pg 13)
SO5
Public Policy
Introduction ( pg 5), Governance (pg 10),

Environment (pg 32), People (pg 45)
SO10
Local Community

People (pg 38-39, 45-47),
Product Responsibility
PR1
Health and safety impacts
People (pg 41)
PR2
Non-compliance
People (pg 43)
PR5
Customer satisfaction
Introduction (pg 4)
PR6
Compliance
Governance (pg 12)
This report may contain forward-looking statements that involve risks and uncertainties. Actual future performance, outcomes and results
may differ materially from those expressed in forward-looking statements as a result of a number of risks, uncertainties and assumptions.
Representative examples of these factors include (without limitation) general industry and economic conditions, interest rate trends, cost of
capital and capital availability, availability of real estate properties, competition from other companies and venues for the sale/distribution
of goods and services, shifts in customer demands, customers and partners, changes in operating expenses, including employee wages,
benefits and training, governmental and public policy changes and the continued availability of financing in the amounts and the terms
necessary to support future business. You are cautioned not to place undue reliance on these forward-looking statements, which are based
on current view of management of future events.
66
67

To the Management and Stakeholders of CapitaLand Limited:
Scope and objectives
Ere-S Pte Ltd [Ere-S] was commissioned by CapitaLand Limited [CapitaLand] to provide independent assurance of the
CapitaLand Sustainability Report 2012 [the Report] covering the period January to December 2012.
The assurance engagement comprised a review of the figures, statements and Group-level activities disclosed in the
Report. This included performance information, policies, procedures, data collection and calculation processes, and other
underlying management systems. Assessment was carried out using the GRI G3.1 Principles for Defining Report Content
(Materiality, Stakeholder Inclusiveness, Sustainability Context and Completeness) and Principles for Defining Report Quality
(Balance, Comparability, Accuracy, Timeliness, Clarity and Reliability).
Level of assurance and limitations
A moderate (or limited) level of assurance was provided with desktop review, management-level data verification and
evidence-gathering from internal sources. Consolidated information originating from overseas activities was assessed
and where deemed necessary, evidence was traced down to business unit level. The verification did not include historical
figures, financial data, technical descriptions of buildings, equipment and production processes or other information not
related to sustainability or already supported by existing documents, such as third-party audits or certifications, CapitaLand
Annual Report and previous CapitaLand Sustainability Reports.
Responsibility and independence
This statement represents Ere-S independent opinion. The management of CapitaLand was responsible for the preparation
of the sustainability report and all statements and figures contained within it. Ere-S responsibility was to execute the
assurance engagement, prepare the assurance report and this assurance statement for the management of CapitaLand
alone and for no other purpose. Ere-S was not involved in the development of the Report or the disclosed management
processes; neither has Ere-S been engaged by CapitaLand for other projects. Ere-S activities are independent of CapitaLand
and contain no financial interest in CapitaLands business operations.
Assurance methodology
The engagement took place at CapitaLands headquarters in Singapore and was carried out using the following methodology:
1. Identify and classify the statements and data sets according to the relevant data owners and the type of evidence
required for the verification process.
2. Interview key departmental managers regarding the identified elements and assess their data collection and calculation
methods, requesting evidence to substantiate the figures and claims. Data assessment includes:
Sampling at low level, where possible.
Looking at external sources such as press releases and web sites.
Crosschecking data with previous sustainability report and current annual report.
Confirming claims and evidence with multiple data owners, where possible.
3. Assess the collected information and provide recommendations for immediate correction where required or for future
improvement of the Report content.
Findings and observations

Evaluation of the adherence to GRI Principles for Defining Report Content
Materiality
CapitaLand has in place processes to define and review issues that are material to the company. These processes include
regular workshops, training session, management meetings and, in particular, the independent materiality assessment
conducted recently to refine the companys key environmental, health and safety (EHS) issues.
68

In addition to EHS, additional information on other material aspects, such as labour practices, product responsibility and
community impact, is disclosed in the report. The findings from our assurance work show that CapitaLand has internal key
performance indicators and management processes to measure the performance in each of these aspects.
The Report would benefit from more coverage of performance related to human rights, especially for the companys overseas
supply chain. The companys comprehensive and well implemented framework on occupational health and safety could be
used as a premise for additional measurement performance in countries more prone to human rights issues.
Stakeholder Inclusiveness
CapitaLands key stakeholder groups have been identified and evidenced by underlying stakeholder mapping processes.
Improvement in the definition of key stakeholder groups is evidenced by the insertion in the Report of one new group in
the list of key stakeholders, namely Government/ National agencies/ NGOs.
For each stakeholder group, the Report includes a list of engagement approaches, which have been confirmed through
the assurance process. Engagement and response to stakeholders such as employees, investors and customers is global.
There is also evidence of interaction within the supply chain, such as contractors and suppliers, on EHS issues, and with the
community and NGOs on philanthropic initiatives. The collaboration between CapitaLand and Singapores Land Transport
Authority and the Housing and Development Board in the Bedok Mall and Bedok Residences project, as described in this
Report, represents a good local example of engagement with government authorities.
Future Reports will benefit from more detailed disclosure of inclusiveness and responsiveness with the companys
stakeholder groups, especially in the companys overseas operations.
Sustainability Context and Completeness
In our opinion, the Report sufficiently covers the sustainability issues of the company in its global context. Performance
indicators are provided for all key material topics and are in general disclosed for local and overseas operations, including
the supply chain. For example, we have found evidence of management approaches, including processes for audit, training,
feedback, measurement and reporting, applied at the companys strategic business units. This includes 4 additional countries
which have been added to CapitaLands ISO 14001 and OHSAS 18001 certification. Key performance indicators tied to
remuneration cover performance relating to environmental, health and safety and human capital.
Environment, health and safety are the topics for which strategy, processes and action plans are most articulated in the
Report. There is also comprehensive disclosure on philanthropic and volunteer initiatives.
This Report shows progress in CapitaLands reporting of global performance. For example, accident rates units used in the
Report now includes performance from China and paper consumption is now disclosed at group level. Most significant
improvements are evidenced in the underlying processes of the Groups sustainability reporting framework, such as surveys
and internal audits that were carried out to better understand energy and water management issues, and green features
in operational buildings.
However, the Report still has some areas of varying disclosure from the different geographical business units of the Group.
For example, Health and Safety data on the accident rates is only disclosed for some countries. Similarly, data on waste
collection is currently not available for all properties.
Evaluation of the adherence to GRI Principles for Defining Report Quality
We believe the Report is sufficiently clear to allow readers access and understand the sustainability profile of CapitaLand. Despite
minor differences in presenting the data in some charts, the content of the Report can be compared with previous versions. In
addition, the new framework tables provide a valuable summary of the policies, KPIs and management processes in place.
The findings from our assurance provide confidence that the content of the Report presents an acceptable level of reliability
and accuracy. During the interviews with the data owners and the verification of the provided data sources and calculation
methods, we have only found minor inconsistencies, which were subsequently corrected by the reporting team.
69

We have seen further improvement in the collection and management processes of sustainability data collected from the
different strategic business units of the Group. This year, more information was made available through data sets generated
from the Environmental Tracking System and the Human Resource data system, particularly from overseas business units.
These allowed a better examination of the data, calculation procedures and, where available, raw data sources, such
as invoices and readings. We also commend the new ETS data audits carried out by the Technical Services Unit at six
properties in China. These provide greater confidence in the reliability of the reported information.
Conclusion
In Ere-S opinion, the information reported in CapitaLands Sustainability Report 2012 provides a credible and fair
representation of the Groups sustainability profile and a reasonable application of the GRI Principles. The assurance work
undertaken provides confidence, within satisfactory limits, that the performance disclosure is supported by comprehensive
and verifiable data and underlying management processes.
Moving forward
CapitaLand should aim to further level the disclosure of performance information between the headquarters and the
overseas subsidiaries in the social dimensions, including labour conditions and human rights.
Additional targets in the social dimensions (LA, HR, PR or SO) would also add value to future reports. Ideally, these targets
should be medium or long-term, applied globally and also tied to remuneration.
We acknowledge CapitaLands effort to provide more balanced disclosure on cases that pin-point specific weaker
performance. We encourage CapitaLand to continue to look for and report on such cases. This should be associated with
remedial actions taken subsequently to align performance group-wide.
The above findings and additional suggestions for improvement have been presented to the management of CapitaLand in
a more detailed assurance report.
Singapore, 11 June 2013
Jean-Pierre Dalla Palma,

Director & Certified Sustainability Assurance Practitioner
Ere-S Pte Ltd is a consulting company specialising in business

sustainability and provides services in the domains of sustainability
reporting, sustainability report assurance, stakeholder engagement
and CSR training. Our assurance team is composed of assurance
practitioners with expertise in CSR and each member is required
to follow Ere-S assurance code of conduct, which can be found at
http://www.ere-s.com/assurance-code-of-conduct/
70
CapitaLand Limited
168 Robinson Road
#30-01 Capital Tower
Singapore 068912
Tel +65 6823 3200
Fax +65 6820 2202
(Reg No. 198900036N)
www.capitaland.com

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CAPITALAND LIMITED

GLOBAL SUSTAINABILITY REPORT

President & Group CEOs Message

Measuring Our Performance

Managing Our Environmental Footprint

Tracking with Our Environmental Tracking System

Engaging Our Community

Occupational Health and Safety

Awards & Accolades

GRI INDEX & GRI CHECK

INDEPENDENT ASSURANCE STATEMENT

CAPITALAND LIMITED | GLOBAL SUSTAINABILITY REPORT 2012

CapitaLand is one of Asias largest real estate companies. Headquartered and

CAPITALAND LIMITED | GLOBAL SUSTAINABILITY REPORT 2012

Won for the 12th consecutive

award by the Securities

Risk management through

ISO 14001 and

for environment, workplace

Employees from more than

well above recommended

CapitaLand staff across Asia

top management positions

for utilities since 2009

CAPITALAND LIMITED | GLOBAL SUSTAINABILITY REPORT 2012

of recyclable waste collected

Covering 100% of portfolio as reported in the CapitaLand

Third-party assessment of all statements and figures covering

CAPITALAND LIMITED | GLOBAL SUSTAINABILITY REPORT 2012

Suppliers and Contractors

CAPITALAND LIMITED | GLOBAL SUSTAINABILITY REPORT 2012

Selected examples of our response

Provision of mass-market housing in China and Vietnam

Brand and Customer Assurance Team (BCAT) to provide guidance and

Shopping malls with

Family rooms for young children to play

Easy access to public

Shuttle buses bring shoppers to train stations (Singapore)

InnovHub in IMM where sample shop layouts improve retailers

Nursing rooms for mothers

Learn from successful companies at the Retail Global Connexion

More interaction among

BiC (Because iCare) exchange

CapitaLand Hope Schools

Planting of trees and mangroves to prevent desertification and erosion

Supply Chainmain contractors,

BiC Awards for EHS for key stakeholders

Learning of best practice

Member, BCA Green Mark Advisory Committee

Quality Ambassador, BCA

Universal Design Ambassador, BCA

Health and Safety

Member, Construction and Landscape Committee, Workplace Safety

CAPITALAND LIMITED | GLOBAL SUSTAINABILITY REPORT 2012

Environment, Health and

Bribery and Corruption

Environment, Health and

CAPITALAND LIMITED | GLOBAL SUSTAINABILITY REPORT 2012

PRESIDENT & GROUP CEOS MESSAGE