FIRST-LINE SUPERVISORS OF OFFICE AND ADMINISTRATIVE SUPPORT WORKERS

Directly supervise and coordinate the activities of clerical and administrative support workers. Sample of reported jo t!tle"# Office Manager, Team Leader, Customer Service Manager, Customer Service Supervisor, Office Supervisor, ccounting Manager, Director, Office Coordinator, ccounts !aya"le Supervisor, dministrative Supervisor Ta"$" # #esolve customer complaints or answer customers$ %uestions regarding policies and procedures. Supervise the work of office, administrative, or customer service employees to ensure adherence to %uality standards, deadlines, and proper procedures, correcting errors or pro"lems. !rovide employees with guidance in handling difficult or comple& pro"lems or in resolving escalated complaints or disputes. 'mplement corporate or departmental policies, procedures, and service standards in con(unction with management. Discuss (o" performance pro"lems with employees to identify causes and issues and to work on resolving pro"lems. Train or instruct employees in (o" duties or company policies or arrange for training to "e provided. )valuate employees$ (o" performance and conformance to regulations and recommend appropriate personnel action. #eview records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. #ecruit, interview, and select employees. 'nterpret and communicate work procedures and company policies to staff. Tool" %"ed !& t'!" o((%pat!o&# Laser printers * Computer laser printers Li%uid crystal display pro(ector * Li%uid crystal display LCD pro(ectors +ote"ook computers * Laptop computers !hotocopiers * !hotocopying e%uipment Scanners * Computer data input scanners Te('&olo)* %"ed !& t'!" o((%pat!o&# ccounting software * ,ookkeeping software- 'ntuit .uick,ooks software- 'ntuit .uicken software Document management software * do"e Systems do"e cro"at software- Document management system software )lectronic mail software * )mail software- ',M Lotus +otes- Microsoft Outlook 'nternet "rowser software * Microsoft 'nternet )&plorer /- Mo0illa 1irefo& /- 2e" "rowser software !ro(ect management software * Contract management software- 3CSS 3eavy,id- 3CSS 3eavy4o" K&o+led)e # Customer and !ersonal Service * 5nowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting %uality standards for services, and evaluation of customer satisfaction. dministration and Management * 5nowledge of "usiness and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techni%ue, production methods, and coordination of people and resources. )nglish Language * 5nowledge of the structure and content of the )nglish language including the meaning and spelling of words, rules of composition, and grammar. Mathematics * 5nowledge of arithmetic, alge"ra, geometry, calculus, statistics, and their applications. )ducation and Training * 5nowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Clerical * 5nowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. !ersonnel and 3uman #esources * 5nowledge of principles and procedures for personnel recruitment,

selection, training, compensation and "enefits, la"or relations and negotiation, and personnel information systems. Computers and )lectronics * 5nowledge of circuit "oards, processors, chips, electronic e%uipment, and computer hardware and software, including applications and programming. )conomics and ccounting * 5nowledge of economic and accounting principles and practices, the financial markets, "anking and the analysis and reporting of financial data. S$!ll" # ctive Listening * 6iving full attention to what other people are saying, taking time to understand the points "eing made, asking %uestions as appropriate, and not interrupting at inappropriate times. Speaking * Talking to others to convey information effectively. Coordination * d(usting actions in relation to others$ actions. Social !erceptiveness * ,eing aware of others$ reactions and understanding why they react as they do. Critical Thinking * 7sing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to pro"lems. Management of !ersonnel #esources * Motivating, developing, and directing people as they work, identifying the "est people for the (o". 4udgment and Decision Making * Considering the relative costs and "enefits of potential actions to choose the most appropriate one. Monitoring * Monitoring8 ssessing performance of yourself, other individuals, or organi0ations to make improvements or take corrective action. +egotiation * ,ringing others together and trying to reconcile differences. #eading Comprehension * 7nderstanding written sentences and paragraphs in work related documents. A !l!t!e" # Oral Comprehension * The a"ility to listen to and understand information and ideas presented through spoken words and sentences. Oral )&pression * The a"ility to communicate information and ideas in speaking so others will understand. Speech Clarity * The a"ility to speak clearly so others can understand you. Speech #ecognition * The a"ility to identify and understand the speech of another person. !ro"lem Sensitivity * The a"ility to tell when something is wrong or is likely to go wrong. 't does not involve solving the pro"lem, only recogni0ing there is a pro"lem. +ear 9ision * The a"ility to see details at close range :within a few feet of the o"server;. 2ritten Comprehension * The a"ility to read and understand information and ideas presented in writing. Deductive #easoning * The a"ility to apply general rules to specific pro"lems to produce answers that make sense. 'nductive #easoning * The a"ility to com"ine pieces of information to form general rules or conclusions :includes finding a relationship among seemingly unrelated events;. 2ritten )&pression * The a"ility to communicate information and ideas in writing so others will understand. Wor$ A(t!,!t!e" # 6etting 'nformation * O"serving, receiving, and otherwise o"taining information from all relevant sources. Communicating with Supervisors, !eers, or Su"ordinates * !roviding information to supervisors, co<workers, and su"ordinates "y telephone, in written form, e<mail, or in person. )sta"lishing and Maintaining 'nterpersonal #elationships * Developing constructive and cooperative working relationships with others, and maintaining them over time. 'nteracting 2ith Computers * 7sing computers and computer systems :including hardware and software; to program, write software, set up functions, enter data, or process information. 6uiding, Directing, and Motivating Su"ordinates * !roviding guidance and direction to su"ordinates, including setting performance standards and monitoring performance. Making Decisions and Solving !ro"lems * naly0ing information and evaluating results to choose the "est solution and solve pro"lems. Developing and ,uilding Teams * )ncouraging and "uilding mutual trust, respect, and cooperation among team mem"ers.

Organi0ing, !lanning, and !rioriti0ing 2ork * Developing specific goals and plans to prioriti0e, organi0e, and accomplish your work. Communicating with !ersons Outside Organi0ation * Communicating with people outside the organi0ation, representing the organi0ation to customers, the pu"lic, government, and other e&ternal sources. This information can "e e&changed in person, in writing, or "y telephone or e<mail. Coordinating the 2ork and ctivities of Others * 6etting mem"ers of a group to work together to accomplish tasks. Wor$ Co&te-t # Telephone * 3ow often do you have telephone conversations in this (o"= )lectronic Mail * 3ow often do you use electronic mail in this (o"= 1ace<to<1ace Discussions * 3ow often do you have to have face<to<face discussions with individuals or teams in this (o"= Contact 2ith Others * 3ow much does this (o" re%uire the worker to "e in contact with others :face<to<face, "y telephone, or otherwise; in order to perform it= 2ork 2ith 2ork 6roup or Team * 3ow important is it to work with others in a group or team in this (o"= Structured versus 7nstructured 2ork * To what e&tent is this (o" structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals= Deal 2ith )&ternal Customers * 3ow important is it to work with e&ternal customers or the pu"lic in this (o"= 1reedom to Make Decisions * 3ow much decision making freedom, without supervision, does the (o" offer= #esponsi"ility for Outcomes and #esults * 3ow responsi"le is the worker for work outcomes and results of other workers= 'mportance of ,eing )&act or ccurate * 3ow important is "eing very e&act or highly accurate in performing this (o"= Wor$ St*le" # Dependa"ility * 4o" re%uires "eing relia"le, responsi"le, and dependa"le, and fulfilling o"ligations. 'ntegrity * 4o" re%uires "eing honest and ethical. ttention to Detail * 4o" re%uires "eing careful a"out detail and thorough in completing work tasks. Cooperation * 4o" re%uires "eing pleasant with others on the (o" and displaying a good<natured, cooperative attitude. Stress Tolerance * 4o" re%uires accepting criticism and dealing calmly and effectively with high stress situations. Concern for Others * 4o" re%uires "eing sensitive to others$ needs and feelings and "eing understanding and helpful on the (o". 'nitiative * 4o" re%uires a willingness to take on responsi"ilities and challenges. Leadership * 4o" re%uires a willingness to lead, take charge, and offer opinions and direction. Self Control * 4o" re%uires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive "ehavior, even in very difficult situations. 'ndependence * 4o" re%uires developing one$s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. Wor$ Val%e" # Support * Occupations that satisfy this work value offer supportive management that stands "ehind employees. Corresponding needs are Company !olicies, Supervision> 3uman #elations and Supervision> Technical. 'ndependence * Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, #esponsi"ility and utonomy. #elationships * Occupations that satisfy this work value allow employees to provide service to others and work with co<workers in a friendly non<competitive environment. Corresponding needs are Co<workers, Moral 9alues and Social Service.

FIRST-LINE SUPERVISORS OF PRODUCTION AND OPERATIN. WORKERS

Directly supervise and coordinate the activities of production and operating workers, such as inspectors, precision workers, machine setters and operators, assem"lers, fa"ricators, and plant and system operators. Sample of reported jo t!tle"# !roduction Supervisor, Manufacturing Supervisor, Team Leader, Shift Supervisor, !roduction Manager, Supervisor, ssem"ly Supervisor, !lant Manager, Department Manager, Molding Supervisor Ta"$"# )nforce safety and sanitation regulations. Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fa"ricators. Confer with other supervisors to coordinate operations and activities within or "etween departments. !lan and esta"lish work schedules, assignments, and production se%uences to meet production goals. 'nspect materials, products, or e%uipment to detect defects or malfunctions. O"serve work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards.

Conduct employee training in e%uipment operations or work and safety procedures, or assign employee training to e&perienced workers. 'nterpret specifications, "lueprints, (o" orders, and company policies and procedures for workers. 5eep records of employees$ attendance and hours worked. #ead and analy0e charts, work orders, production schedules, and other records and reports to determine production re%uirements and to evaluate current production estimates and outputs.

Tool" %"ed !& t'!" o((%pat!o&# 3ard hats 3a0ardous material protective apparel * !ersonal protective clothing +ote"ook computers Scanners * Laser scanners Touch screen monitors * Operator terminals Te('&olo)* %"ed !& t'!" o((%pat!o&# )lectronic mail software * )mail software- ',M Lotus +otes- Microsoft Outlook )nterprise resource planning )#! software * ,owen ? 6roves M@ )#!- #etain #esource !lanning- S ! software- Technology 6roup 'nternational )nterprise A@ )#! Materials re%uirements planning logistics and supply chain software * 'ntegrated materials management systems- Materials management software- . Software .MS Materials Management !ro(ect management software * 3CSS 3eavy4o"- Total %uality management T.M software Time accounting software * 5ronos 2orkforce Timekeeper- Timekeeping software- 2ork Technology 2orkTech Time K&o+led)e# !roduction and !rocessing * 5nowledge of raw materials, production processes, %uality control, costs, and other techni%ues for ma&imi0ing the effective manufacture and distri"ution of goods. Mechanical * 5nowledge of machines and tools, including their designs, uses, repair, and maintenance. dministration and Management * 5nowledge of "usiness and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techni%ue, production methods, and coordination of people and resources. !ersonnel and 3uman #esources * 5nowledge of principles and procedures for personnel recruitment, selection, training, compensation and "enefits, la"or relations and negotiation, and personnel information systems. )ngineering and Technology * 5nowledge of the practical application of engineering science and technology. This includes applying principles, techni%ues, procedures, and e%uipment to the design and production of various goods and services. Computers and )lectronics * 5nowledge of circuit "oards, processors, chips, electronic e%uipment, and computer hardware and software, including applications and programming. )ducation and Training * 5nowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. S$!ll"# ctive Listening * 6iving full attention to what other people are saying, taking time to understand the points "eing made, asking %uestions as appropriate, and not interrupting at inappropriate times. Speaking * Talking to others to convey information effectively. Coordination * d(usting actions in relation to others$ actions. Critical Thinking * 7sing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to pro"lems. Management of !ersonnel #esources * Motivating, developing, and directing people as they work, identifying the "est people for the (o". #eading Comprehension * 7nderstanding written sentences and paragraphs in work related documents. Time Management * Managing one$s own time and the time of others. 4udgment and Decision Making * Considering the relative costs and "enefits of potential actions to choose the most appropriate one. Monitoring * Monitoring8 ssessing performance of yourself, other individuals, or organi0ations to make

improvements or take corrective action. Social !erceptiveness * ,eing aware of others$ reactions and understanding why they react as they do. A !l!t!e"# Deductive #easoning * The a"ility to apply general rules to specific pro"lems to produce answers that make sense. Oral Comprehension * The a"ility to listen to and understand information and ideas presented through spoken words and sentences. Oral )&pression * The a"ility to communicate information and ideas in speaking so others will understand. !ro"lem Sensitivity * The a"ility to tell when something is wrong or is likely to go wrong. 't does not involve solving the pro"lem, only recogni0ing there is a pro"lem. 2ritten Comprehension * The a"ility to read and understand information and ideas presented in writing. Speech Clarity * The a"ility to speak clearly so others can understand you. Speech #ecognition * The a"ility to identify and understand the speech of another person. 'nductive #easoning * The a"ility to com"ine pieces of information to form general rules or conclusions :includes finding a relationship among seemingly unrelated events;. 2ritten )&pression * The a"ility to communicate information and ideas in writing so others will understand. Category 1le&i"ility * The a"ility to generate or use different sets of rules for com"ining or grouping things in different ways. Wor$ A(t!,!t!e"# Communicating with Supervisors, !eers, or Su"ordinates * !roviding information to supervisors, co<workers, and su"ordinates "y telephone, in written form, e<mail, or in person. Monitor !rocesses, Materials, or Surroundings * Monitoring and reviewing information from materials, events, or the environment, to detect or assess pro"lems. Organi0ing, !lanning, and !rioriti0ing 2ork * Developing specific goals and plans to prioriti0e, organi0e, and accomplish your work. 6etting 'nformation * O"serving, receiving, and otherwise o"taining information from all relevant sources. Scheduling 2ork and ctivities * Scheduling events, programs, and activities, as well as the work of others. Coordinating the 2ork and ctivities of Others * 6etting mem"ers of a group to work together to accomplish tasks. 'dentifying O"(ects, ctions, and )vents * 'dentifying information "y categori0ing, estimating, recogni0ing differences or similarities, and detecting changes in circumstances or events. Coaching and Developing Others * 'dentifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Making Decisions and Solving !ro"lems * naly0ing information and evaluating results to choose the "est solution and solve pro"lems. Controlling Machines and !rocesses * 7sing either control mechanisms or direct physical activity to operate machines or processes :not including computers or vehicles;. Wor$ Co&te-t# Sounds, +oise Levels re Distracting or 7ncomforta"le * 3ow often does this (o" re%uire working e&posed to sounds and noise levels that are distracting or uncomforta"le= Contact 2ith Others * 3ow much does this (o" re%uire the worker to "e in contact with others :face<to<face, "y telephone, or otherwise; in order to perform it= 1ace<to<1ace Discussions * 3ow often do you have to have face<to<face discussions with individuals or teams in this (o"= 'ndoors, +ot )nvironmentally Controlled * 3ow often does this (o" re%uire working indoors in non<controlled environmental conditions :e.g., warehouse without heat;= #esponsi"le for Others$ 3ealth and Safety * 3ow much responsi"ility is there for the health and safety of others in this (o"= Telephone * 3ow often do you have telephone conversations in this (o"= 1reedom to Make Decisions * 3ow much decision making freedom, without supervision, does the (o" offer= #esponsi"ility for Outcomes and #esults * 3ow responsi"le is the worker for work outcomes and results of other workers=

2ear Common !rotective or Safety )%uipment such as Safety Shoes, 6lasses, 6loves, 3earing !rotection, 3ard 3ats, or Life 4ackets * 3ow much does this (o" re%uire wearing common protective or safety e%uipment such as safety shoes, glasses, gloves, hard hats or life (ackets= Duration of Typical 2ork 2eek * +um"er of hours typically worked in one week. Wor$ St*le"# Dependa"ility * 4o" re%uires "eing relia"le, responsi"le, and dependa"le, and fulfilling o"ligations. Leadership * 4o" re%uires a willingness to lead, take charge, and offer opinions and direction. ttention to Detail * 4o" re%uires "eing careful a"out detail and thorough in completing work tasks. 'ntegrity * 4o" re%uires "eing honest and ethical. 'nitiative * 4o" re%uires a willingness to take on responsi"ilities and challenges. Concern for Others * 4o" re%uires "eing sensitive to others$ needs and feelings and "eing understanding and helpful on the (o". Self Control * 4o" re%uires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive "ehavior, even in very difficult situations. Stress Tolerance * 4o" re%uires accepting criticism and dealing calmly and effectively with high stress situations. nalytical Thinking * 4o" re%uires analy0ing information and using logic to address work<related issues and pro"lems. Cooperation * 4o" re%uires "eing pleasant with others on the (o" and displaying a good<natured, cooperative attitude.

Wor$ Val%e"# 'ndependence * Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, #esponsi"ility and utonomy. Support * Occupations that satisfy this work value offer supportive management that stands "ehind employees. Corresponding needs are Company !olicies, Supervision> 3uman #elations and Supervision> Technical. chievement * Occupations that satisfy this work value are results oriented and allow employees to use their strongest a"ilities, giving them a feeling of accomplishment. Corresponding needs are "ility 7tili0ation and chievement.

'ndustrial )ngineers Design, develop, test, and evaluate integrated systems for managing industrial production processes, including human work factors, %uality control, inventory control, logistics and material flow, cost analysis, and production coordination. Sample of reported (o" titles> 'ndustrial )ngineer, !rocess )ngineer, )ngineer, Operations )ngineer, )ngineering Manager, Manufacturing Specialist, !lant )ngineer, Supply Chain )ngineer, Tool )ngineer, !roduction )ngineer lso see> 3uman 1actors )ngineers and )rgonomists 9iew report> Summary Details Custom Tasks B Tools ? Technology B 5nowledge B Skills B "ilities B 2ork ctivities B 2ork Conte&t B 4o" Cone B )ducation B 'nterests B 2ork Styles B 2ork 9alues B #elated Occupations B 2ages ? )mployment B 4o" Openings B dditional 'nformation Tasks !lan and esta"lish se%uence of operations to fa"ricate and assem"le parts or products and to promote efficient utili0ation. #eview production schedules, engineering specifications, orders, and related information to o"tain knowledge of manufacturing methods, procedures, and activities. )stimate production costs, cost saving methods, and the effects of product design changes on e&penditures for management review, action, and control. Draft and design layout of e%uipment, materials, and workspace to illustrate ma&imum efficiency using drafting tools and computer. Coordinate and implement %uality control o"(ectives, activities, or procedures to resolve production pro"lems, ma&imi0e product relia"ility, or minimi0e costs. Communicate with management and user personnel to develop production and design standards. #ecommend methods for improving utili0ation of personnel, material, and utilities. Develop manufacturing methods, la"or utili0ation standards, and cost analysis systems to promote efficient staff and facility utili0ation. Confer with clients, vendors, staff, and management personnel regarding purchases, product and production specifications, manufacturing capa"ilities, or pro(ect status. pply statistical methods and perform mathematical calculations to determine manufacturing processes, staff re%uirements, and production standards. "ack to top Tools ? Technology Tools used in this occupation> udiometers or accessories * udiometers La"oratory "enches * Optical "enches La"oratory mechanical convection ovens * )nvironmental ovens Microphones * #ecording microphones Sound measuring apparatus or deci"el meter * +oise dosimeters- Octave "and analy0ers- Sound level cali"rators- Sound level meters Technology used in this occupation>

nalytical or scientific software * Data&iom StatMost- )T Dynaform- 2indward Technologies 6#6A2orkcell simulation software Computer aided design C D software * utodesk utoC D software- 'nternational Techne6roup '6)Sworks- Main 'n(ector +eutrino Oscillation Search M'+OS software /- Solid2orks C D software Development environment software * Microsoft 9isual ,asic- Microsoft 9isual ,asic Scripting )dition 9,Script- Microsoft 9isual Studio- +ational 'nstruments La"9')2 'ndustrial control software * llen ,radley !anel9iew- Computer numerical control C+C software- 3uman machine interface 3M' software- +upro Cast9iew !rogram testing software * Logic programming software- #ockwell #SLogi&- 7ser interface design software / Software developed "y a government agency and8or distri"uted as freeware or shareware. "ack to top 5nowledge )ngineering and Technology * 5nowledge of the practical application of engineering science and technology. This includes applying principles, techni%ues, procedures, and e%uipment to the design and production of various goods and services. !roduction and !rocessing * 5nowledge of raw materials, production processes, %uality control, costs, and other techni%ues for ma&imi0ing the effective manufacture and distri"ution of goods. Mathematics * 5nowledge of arithmetic, alge"ra, geometry, calculus, statistics, and their applications. Mechanical * 5nowledge of machines and tools, including their designs, uses, repair, and maintenance. Design * 5nowledge of design techni%ues, tools, and principles involved in production of precision technical plans, "lueprints, drawings, and models. )nglish Language * 5nowledge of the structure and content of the )nglish language including the meaning and spelling of words, rules of composition, and grammar. Computers and )lectronics * 5nowledge of circuit "oards, processors, chips, electronic e%uipment, and computer hardware and software, including applications and programming. dministration and Management * 5nowledge of "usiness and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techni%ue, production methods, and coordination of people and resources. )ducation and Training * 5nowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Customer and !ersonal Service * 5nowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting %uality standards for services, and evaluation of customer satisfaction. "ack to top Skills #eading Comprehension * 7nderstanding written sentences and paragraphs in work related documents. ctive Listening * 6iving full attention to what other people are saying, taking time to understand the points "eing made, asking %uestions as appropriate, and not interrupting at inappropriate times. Comple& !ro"lem Solving * 'dentifying comple& pro"lems and reviewing related information to develop and evaluate options and implement solutions. Critical Thinking * 7sing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to pro"lems. 2riting * Communicating effectively in writing as appropriate for the needs of the audience. Speaking * Talking to others to convey information effectively. Monitoring * Monitoring8 ssessing performance of yourself, other individuals, or organi0ations to make improvements or take corrective action. 4udgment and Decision Making * Considering the relative costs and "enefits of potential actions to choose the most appropriate one. ctive Learning * 7nderstanding the implications of new information for "oth current and future pro"lem< solving and decision<making. Coordination * d(usting actions in relation to others$ actions. "ack to top "ilities Oral Comprehension * The a"ility to listen to and understand information and ideas presented through spoken words and sentences. 2ritten Comprehension * The a"ility to read and understand information and ideas presented in writing. Oral )&pression * The a"ility to communicate information and ideas in speaking so others will understand.

!ro"lem Sensitivity * The a"ility to tell when something is wrong or is likely to go wrong. 't does not involve solving the pro"lem, only recogni0ing there is a pro"lem. 2ritten )&pression * The a"ility to communicate information and ideas in writing so others will understand. Deductive #easoning * The a"ility to apply general rules to specific pro"lems to produce answers that make sense. 'nductive #easoning * The a"ility to com"ine pieces of information to form general rules or conclusions :includes finding a relationship among seemingly unrelated events;. +ear 9ision * The a"ility to see details at close range :within a few feet of the o"server;. 'nformation Ordering * The a"ility to arrange things or actions in a certain order or pattern according to a specific rule or set of rules :e.g., patterns of num"ers, letters, words, pictures, mathematical operations;. Selective ttention * The a"ility to concentrate on a task over a period of time without "eing distracted. "ack to top 2ork ctivities 6etting 'nformation * O"serving, receiving, and otherwise o"taining information from all relevant sources. Making Decisions and Solving !ro"lems * naly0ing information and evaluating results to choose the "est solution and solve pro"lems. 'dentifying O"(ects, ctions, and )vents * 'dentifying information "y categori0ing, estimating, recogni0ing differences or similarities, and detecting changes in circumstances or events. 'nteracting 2ith Computers * 7sing computers and computer systems :including hardware and software; to program, write software, set up functions, enter data, or process information. Communicating with Supervisors, !eers, or Su"ordinates * !roviding information to supervisors, co<workers, and su"ordinates "y telephone, in written form, e<mail, or in person. Monitor !rocesses, Materials, or Surroundings * Monitoring and reviewing information from materials, events, or the environment, to detect or assess pro"lems. Drafting, Laying Out, and Specifying Technical Devices, !arts, and )%uipment * !roviding documentation, detailed instructions, drawings, or specifications to tell others a"out how devices, parts, e%uipment, or structures are to "e fa"ricated, constructed, assem"led, modified, maintained, or used. Organi0ing, !lanning, and !rioriti0ing 2ork * Developing specific goals and plans to prioriti0e, organi0e, and accomplish your work. )sta"lishing and Maintaining 'nterpersonal #elationships * Developing constructive and cooperative working relationships with others, and maintaining them over time. Thinking Creatively * Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contri"utions. "ack to top 2ork Conte&t )lectronic Mail * 3ow often do you use electronic mail in this (o"= 1ace<to<1ace Discussions * 3ow often do you have to have face<to<face discussions with individuals or teams in this (o"= Telephone * 3ow often do you have telephone conversations in this (o"= 2ork 2ith 2ork 6roup or Team * 3ow important is it to work with others in a group or team in this (o"= Contact 2ith Others * 3ow much does this (o" re%uire the worker to "e in contact with others :face<to<face, "y telephone, or otherwise; in order to perform it= Duration of Typical 2ork 2eek * +um"er of hours typically worked in one week. 1reedom to Make Decisions * 3ow much decision making freedom, without supervision, does the (o" offer= Structured versus 7nstructured 2ork * To what e&tent is this (o" structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals= 'ndoors, )nvironmentally Controlled * 3ow often does this (o" re%uire working indoors in environmentally controlled conditions= 'mpact of Decisions on Co<workers or Company #esults * 3ow do the decisions an employee makes impact the results of co<workers, clients or the company= "ack to top 4o" Cone Title 4o" Cone 1our> Considera"le !reparation +eeded )ducation #elated )&perience Most of these occupations re%uire a four<year "achelor$s degree, "ut some do not. considera"le amount of work<related skill, knowledge, or e&perience is needed for these occupations. 1or e&ample, an accountant must complete four years of college

and work for several years in accounting to "e considered %ualified. 4o" Training )mployees in these occupations usually need several years of work<related e&perience, on<the<(o" training, and8or vocational training. Many of these occupations involve coordinating, supervising, managing, or training others. )&amples include accountants, sales managers, data"ase administrators, teachers, chemists, environmental engineers, criminal investigators, and special agents.

4o" Cone )&amples

S9! #ange :D.E to F G.E; There is @ recogni0ed apprenticea"le specialty associated with this occupation> Logistics )ngineer To learn a"out specific apprenticeship opportunities, please consult the 7.S. Department of La"or State pprenticeship 'nformation we"site. 1or general information a"out apprenticeships, training, and partnerships with "usiness, visit the 7.S. Department of La"or Office of pprenticeship we"site. "ack to top )ducation !ercentage of )ducation Level #e%uired #espondents HA @I ,achelor$s degree !ost<secondary certificate

@J ssociate$s degree This occupation may re%uire a "ackground in the following science, technology, engineering, and mathematics :ST)M; educational disciplines> )ngineering * 'ndustrial )ngineering "ack to top 'nterests 'nterest code> 'C) 'nvestigative * 'nvestigative occupations fre%uently involve working with ideas, and re%uire an e&tensive amount of thinking. These occupations can involve searching for facts and figuring out pro"lems mentally. Conventional * Conventional occupations fre%uently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. 7sually there is a clear line of authority to follow. )nterprising * )nterprising occupations fre%uently involve starting up and carrying out pro(ects. These occupations can involve leading people and making many decisions. Sometimes they re%uire risk taking and often deal with "usiness. #ealistic * #ealistic occupations fre%uently involve work activities that include practical, hands<on pro"lems and solutions. They often deal with plants, animals, and real<world materials like wood, tools, and machinery. Many of the occupations re%uire working outside, and do not involve a lot of paperwork or working closely with others. "ack to top 2ork Styles ttention to Detail * 4o" re%uires "eing careful a"out detail and thorough in completing work tasks. Dependa"ility * 4o" re%uires "eing relia"le, responsi"le, and dependa"le, and fulfilling o"ligations. 'ntegrity * 4o" re%uires "eing honest and ethical. 'nitiative * 4o" re%uires a willingness to take on responsi"ilities and challenges. nalytical Thinking * 4o" re%uires analy0ing information and using logic to address work<related issues and pro"lems. Cooperation * 4o" re%uires "eing pleasant with others on the (o" and displaying a good<natured, cooperative attitude. !ersistence * 4o" re%uires persistence in the face of o"stacles. Self Control * 4o" re%uires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive "ehavior, even in very difficult situations. Stress Tolerance * 4o" re%uires accepting criticism and dealing calmly and effectively with high stress situations. chievement8)ffort * 4o" re%uires esta"lishing and maintaining personally challenging achievement goals and e&erting effort toward mastering tasks. "ack to top 2ork 9alues

'ndependence * Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, #esponsi"ility and utonomy. #ecognition * Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are dvancement, uthority, #ecognition and Social Status. chievement * Occupations that satisfy this work value are results oriented and allow employees to use their strongest a"ilities, giving them a feeling of accomplishment. Corresponding needs are "ility 7tili0ation and chievement.

'ndustrial )ngineers Design, develop, test, and evaluate integrated systems for managing industrial production processes, including human work factors, %uality control, inventory control, logistics and material flow, cost analysis, and production coordination. Sample of reported (o" titles> 'ndustrial )ngineer, !rocess )ngineer, )ngineer, Operations )ngineer, )ngineering Manager, Manufacturing Specialist, !lant )ngineer, Supply Chain )ngineer, Tool )ngineer, !roduction )ngineer lso see> 3uman 1actors )ngineers and )rgonomists 9iew report> Summary Details Custom Tasks B Tools ? Technology B 5nowledge B Skills B "ilities B 2ork ctivities B 2ork Conte&t B 4o" Cone B )ducation B 'nterests B 2ork Styles B 2ork 9alues B #elated Occupations B 2ages ? )mployment B 4o" Openings B dditional 'nformation Tasks !lan and esta"lish se%uence of operations to fa"ricate and assem"le parts or products and to promote efficient utili0ation. #eview production schedules, engineering specifications, orders, and related information to o"tain knowledge of manufacturing methods, procedures, and activities. )stimate production costs, cost saving methods, and the effects of product design changes on e&penditures for management review, action, and control. Draft and design layout of e%uipment, materials, and workspace to illustrate ma&imum efficiency using drafting tools and computer. Coordinate and implement %uality control o"(ectives, activities, or procedures to resolve production pro"lems, ma&imi0e product relia"ility, or minimi0e costs. Communicate with management and user personnel to develop production and design standards. #ecommend methods for improving utili0ation of personnel, material, and utilities. Develop manufacturing methods, la"or utili0ation standards, and cost analysis systems to promote efficient staff and facility utili0ation. Confer with clients, vendors, staff, and management personnel regarding purchases, product and production specifications, manufacturing capa"ilities, or pro(ect status. pply statistical methods and perform mathematical calculations to determine manufacturing processes, staff re%uirements, and production standards. "ack to top Tools ? Technology Tools used in this occupation> udiometers or accessories * udiometers La"oratory "enches * Optical "enches La"oratory mechanical convection ovens * )nvironmental ovens Microphones * #ecording microphones Sound measuring apparatus or deci"el meter * +oise dosimeters- Octave "and analy0ers- Sound level cali"rators- Sound level meters Technology used in this occupation> nalytical or scientific software * Data&iom StatMost- )T Dynaform- 2indward Technologies 6#6A2orkcell simulation software Computer aided design C D software * utodesk utoC D software- 'nternational Techne6roup '6)Sworks- Main 'n(ector +eutrino Oscillation Search M'+OS software /- Solid2orks C D software Development environment software * Microsoft 9isual ,asic- Microsoft 9isual ,asic Scripting )dition 9,Script- Microsoft 9isual Studio- +ational 'nstruments La"9')2 'ndustrial control software * llen ,radley !anel9iew- Computer numerical control C+C software- 3uman machine interface 3M' software- +upro Cast9iew !rogram testing software * Logic programming software- #ockwell #SLogi&- 7ser interface design software / Software developed "y a government agency and8or distri"uted as freeware or shareware. "ack to top 5nowledge

)ngineering and Technology * 5nowledge of the practical application of engineering science and technology. This includes applying principles, techni%ues, procedures, and e%uipment to the design and production of various goods and services. !roduction and !rocessing * 5nowledge of raw materials, production processes, %uality control, costs, and other techni%ues for ma&imi0ing the effective manufacture and distri"ution of goods. Mathematics * 5nowledge of arithmetic, alge"ra, geometry, calculus, statistics, and their applications. Mechanical * 5nowledge of machines and tools, including their designs, uses, repair, and maintenance. Design * 5nowledge of design techni%ues, tools, and principles involved in production of precision technical plans, "lueprints, drawings, and models. )nglish Language * 5nowledge of the structure and content of the )nglish language including the meaning and spelling of words, rules of composition, and grammar. Computers and )lectronics * 5nowledge of circuit "oards, processors, chips, electronic e%uipment, and computer hardware and software, including applications and programming. dministration and Management * 5nowledge of "usiness and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techni%ue, production methods, and coordination of people and resources. )ducation and Training * 5nowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Customer and !ersonal Service * 5nowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting %uality standards for services, and evaluation of customer satisfaction. "ack to top Skills #eading Comprehension * 7nderstanding written sentences and paragraphs in work related documents. ctive Listening * 6iving full attention to what other people are saying, taking time to understand the points "eing made, asking %uestions as appropriate, and not interrupting at inappropriate times. Comple& !ro"lem Solving * 'dentifying comple& pro"lems and reviewing related information to develop and evaluate options and implement solutions. Critical Thinking * 7sing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to pro"lems. 2riting * Communicating effectively in writing as appropriate for the needs of the audience. Speaking * Talking to others to convey information effectively. Monitoring * Monitoring8 ssessing performance of yourself, other individuals, or organi0ations to make improvements or take corrective action. 4udgment and Decision Making * Considering the relative costs and "enefits of potential actions to choose the most appropriate one. ctive Learning * 7nderstanding the implications of new information for "oth current and future pro"lem< solving and decision<making. Coordination * d(usting actions in relation to others$ actions. "ack to top "ilities Oral Comprehension * The a"ility to listen to and understand information and ideas presented through spoken words and sentences. 2ritten Comprehension * The a"ility to read and understand information and ideas presented in writing. Oral )&pression * The a"ility to communicate information and ideas in speaking so others will understand. !ro"lem Sensitivity * The a"ility to tell when something is wrong or is likely to go wrong. 't does not involve solving the pro"lem, only recogni0ing there is a pro"lem. 2ritten )&pression * The a"ility to communicate information and ideas in writing so others will understand. Deductive #easoning * The a"ility to apply general rules to specific pro"lems to produce answers that make sense. 'nductive #easoning * The a"ility to com"ine pieces of information to form general rules or conclusions :includes finding a relationship among seemingly unrelated events;. +ear 9ision * The a"ility to see details at close range :within a few feet of the o"server;. 'nformation Ordering * The a"ility to arrange things or actions in a certain order or pattern according to a specific rule or set of rules :e.g., patterns of num"ers, letters, words, pictures, mathematical operations;. Selective ttention * The a"ility to concentrate on a task over a period of time without "eing distracted.

"ack to top 2ork ctivities 6etting 'nformation * O"serving, receiving, and otherwise o"taining information from all relevant sources. Making Decisions and Solving !ro"lems * naly0ing information and evaluating results to choose the "est solution and solve pro"lems. 'dentifying O"(ects, ctions, and )vents * 'dentifying information "y categori0ing, estimating, recogni0ing differences or similarities, and detecting changes in circumstances or events. 'nteracting 2ith Computers * 7sing computers and computer systems :including hardware and software; to program, write software, set up functions, enter data, or process information. Communicating with Supervisors, !eers, or Su"ordinates * !roviding information to supervisors, co<workers, and su"ordinates "y telephone, in written form, e<mail, or in person. Monitor !rocesses, Materials, or Surroundings * Monitoring and reviewing information from materials, events, or the environment, to detect or assess pro"lems. Drafting, Laying Out, and Specifying Technical Devices, !arts, and )%uipment * !roviding documentation, detailed instructions, drawings, or specifications to tell others a"out how devices, parts, e%uipment, or structures are to "e fa"ricated, constructed, assem"led, modified, maintained, or used. Organi0ing, !lanning, and !rioriti0ing 2ork * Developing specific goals and plans to prioriti0e, organi0e, and accomplish your work. )sta"lishing and Maintaining 'nterpersonal #elationships * Developing constructive and cooperative working relationships with others, and maintaining them over time. Thinking Creatively * Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contri"utions. "ack to top 2ork Conte&t )lectronic Mail * 3ow often do you use electronic mail in this (o"= 1ace<to<1ace Discussions * 3ow often do you have to have face<to<face discussions with individuals or teams in this (o"= Telephone * 3ow often do you have telephone conversations in this (o"= 2ork 2ith 2ork 6roup or Team * 3ow important is it to work with others in a group or team in this (o"= Contact 2ith Others * 3ow much does this (o" re%uire the worker to "e in contact with others :face<to<face, "y telephone, or otherwise; in order to perform it= Duration of Typical 2ork 2eek * +um"er of hours typically worked in one week. 1reedom to Make Decisions * 3ow much decision making freedom, without supervision, does the (o" offer= Structured versus 7nstructured 2ork * To what e&tent is this (o" structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals= 'ndoors, )nvironmentally Controlled * 3ow often does this (o" re%uire working indoors in environmentally controlled conditions= 'mpact of Decisions on Co<workers or Company #esults * 3ow do the decisions an employee makes impact the results of co<workers, clients or the company= "ack to top 4o" Cone Title 4o" Cone 1our> Considera"le !reparation +eeded )ducation #elated )&perience 4o" Training Most of these occupations re%uire a four<year "achelor$s degree, "ut some do not. considera"le amount of work<related skill, knowledge, or e&perience is needed for these occupations. 1or e&ample, an accountant must complete four years of college and work for several years in accounting to "e considered %ualified. )mployees in these occupations usually need several years of work<related e&perience, on<the<(o" training, and8or vocational training. Many of these occupations involve coordinating, supervising, managing, or training others. )&amples include accountants, sales managers, data"ase administrators, teachers, chemists, environmental engineers, criminal investigators, and special agents.

4o" Cone )&amples

S9! #ange :D.E to F G.E; There is @ recogni0ed apprenticea"le specialty associated with this occupation> Logistics )ngineer To learn a"out specific apprenticeship opportunities, please consult the 7.S. Department of La"or State pprenticeship 'nformation we"site.

1or general information a"out apprenticeships, training, and partnerships with "usiness, visit the 7.S. Department of La"or Office of pprenticeship we"site. "ack to top )ducation !ercentage of )ducation Level #e%uired #espondents HA @I ,achelor$s degree !ost<secondary certificate

@J ssociate$s degree This occupation may re%uire a "ackground in the following science, technology, engineering, and mathematics :ST)M; educational disciplines> )ngineering * 'ndustrial )ngineering "ack to top 'nterests 'nterest code> 'C) 'nvestigative * 'nvestigative occupations fre%uently involve working with ideas, and re%uire an e&tensive amount of thinking. These occupations can involve searching for facts and figuring out pro"lems mentally. Conventional * Conventional occupations fre%uently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. 7sually there is a clear line of authority to follow. )nterprising * )nterprising occupations fre%uently involve starting up and carrying out pro(ects. These occupations can involve leading people and making many decisions. Sometimes they re%uire risk taking and often deal with "usiness. #ealistic * #ealistic occupations fre%uently involve work activities that include practical, hands<on pro"lems and solutions. They often deal with plants, animals, and real<world materials like wood, tools, and machinery. Many of the occupations re%uire working outside, and do not involve a lot of paperwork or working closely with others. "ack to top 2ork Styles ttention to Detail * 4o" re%uires "eing careful a"out detail and thorough in completing work tasks. Dependa"ility * 4o" re%uires "eing relia"le, responsi"le, and dependa"le, and fulfilling o"ligations. 'ntegrity * 4o" re%uires "eing honest and ethical. 'nitiative * 4o" re%uires a willingness to take on responsi"ilities and challenges. nalytical Thinking * 4o" re%uires analy0ing information and using logic to address work<related issues and pro"lems. Cooperation * 4o" re%uires "eing pleasant with others on the (o" and displaying a good<natured, cooperative attitude. !ersistence * 4o" re%uires persistence in the face of o"stacles. Self Control * 4o" re%uires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive "ehavior, even in very difficult situations. Stress Tolerance * 4o" re%uires accepting criticism and dealing calmly and effectively with high stress situations. chievement8)ffort * 4o" re%uires esta"lishing and maintaining personally challenging achievement goals and e&erting effort toward mastering tasks. "ack to top 2ork 9alues 'ndependence * Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, #esponsi"ility and utonomy. #ecognition * Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are dvancement, uthority, #ecognition and Social Status. chievement * Occupations that satisfy this work value are results oriented and allow employees to use their strongest a"ilities, giving them a feeling of accomplishment. Corresponding needs are "ility 7tili0ation and chievement.

Mechanical )ngineering Technicians

pply theory and principles of mechanical engineering to modify, develop, test, or cali"rate machinery and e%uipment under direction of engineering staff or physical scientists. Sample of reported (o" titles> )ngineering Technician, Mechanical Designer, #esearch and Development Technician, )ngineering La" Technician, )%uipment )ngineer, !rocess Technician, Design )ngineer, Designer, )ngineering Technical nalyst, La" Technician lso see> utomotive )ngineering Technicians 9iew report> Summary Details Custom Tasks B Tools ? Technology B 5nowledge B Skills B "ilities B 2ork ctivities B 2ork Conte&t B 4o" Cone B )ducation B 'nterests B 2ork Styles B 2ork 9alues B #elated Occupations B 2ages ? )mployment B 4o" Openings B dditional 'nformation Tasks #ead dials and meters to determine amperage, voltage, electrical output and input at specific operating temperature to analy0e parts performance. naly0e test results in relation to design or rated specifications and test o"(ectives, and modify or ad(ust e%uipment to meet specifications. )valuate tool drawing designs "y measuring drawing dimensions and comparing with original specifications for form and function using engineering skills. Devise, fa"ricate, and assem"le new or modified mechanical components for products such as industrial machinery or e%uipment, and measuring instruments. Discuss changes in design, method of manufacture and assem"ly, and drafting techni%ues and procedures with staff and coordinate corrections. Operate drill press, grinders, engine lathe, or other machines to modify parts tested or to fa"ricate e&perimental parts for testing. #eview pro(ect instructions and "lueprints to ascertain test specifications, procedures, and o"(ectives, and test nature of technical pro"lems such as redesign. Set up and conduct tests of complete units and components under operational conditions to investigate proposals for improving e%uipment performance. #eview pro(ect instructions and specifications to identify, modify and plan re%uirements fa"rication, assem"ly and testing. #ecord test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods. "ack to top Tools ? Technology Tools used in this occupation> mplifiers * 3igh<voltage amplifiers- Linear amplifiers- Switched amplifiers Calipers * Dial calipers- 9ernier calipers 6as welding or "ra0ing or cutting apparatus * Dry rod ovens- 6as welding e%uipment- O&yacetylene welding e%uipment !ower grinders * Cylindrical grinders- !edestal grinders- Surface grinders Screwdrivers * Offset screwdrivers- !hillips head screwdrivers- Slotted screwdrivers- Straight screwdrivers Technology used in this occupation> nalytical or scientific software * MSC Software dams- Spectral Dynamics ST # coustics- The Math2orks M TL ,- 2olfram #esearch Mathematica Computer aided design C D software * utodesk utoC D Mechanical- ,entley MicroStation- ',M C T' 9K- Solid2orks C D software Computer aided manufacturing C M software * C+C Mastercam- Three<dimensional JD solid modeling software Development environment software * Microsoft 9isual ,asic- +ational 'nstruments La"9')2 'ndustrial control software * Computeri0ed numerical control C+C programming software- #o"otic control software- Soft Servo Systems Ladder2orks !LC "ack to top 5nowledge Mechanical * 5nowledge of machines and tools, including their designs, uses, repair, and maintenance. )ngineering and Technology * 5nowledge of the practical application of engineering science and technology. This includes applying principles, techni%ues, procedures, and e%uipment to the design and production of various goods and services. Design * 5nowledge of design techni%ues, tools, and principles involved in production of precision technical plans, "lueprints, drawings, and models. Mathematics * 5nowledge of arithmetic, alge"ra, geometry, calculus, statistics, and their applications. !roduction and !rocessing * 5nowledge of raw materials, production processes, %uality control, costs, and other techni%ues for ma&imi0ing the effective manufacture and distri"ution of goods. )nglish Language * 5nowledge of the structure and content of the )nglish language including the meaning

and spelling of words, rules of composition, and grammar. Computers and )lectronics * 5nowledge of circuit "oards, processors, chips, electronic e%uipment, and computer hardware and software, including applications and programming. !hysics * 5nowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and su"< atomic structures and processes. "ack to top Skills ctive Listening * 6iving full attention to what other people are saying, taking time to understand the points "eing made, asking %uestions as appropriate, and not interrupting at inappropriate times. #eading Comprehension * 7nderstanding written sentences and paragraphs in work related documents. Critical Thinking * 7sing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to pro"lems. Operation Monitoring * 2atching gauges, dials, or other indicators to make sure a machine is working properly. Speaking * Talking to others to convey information effectively. Comple& !ro"lem Solving * 'dentifying comple& pro"lems and reviewing related information to develop and evaluate options and implement solutions. 4udgment and Decision Making * Considering the relative costs and "enefits of potential actions to choose the most appropriate one. Monitoring * Monitoring8 ssessing performance of yourself, other individuals, or organi0ations to make improvements or take corrective action. .uality Control nalysis * Conducting tests and inspections of products, services, or processes to evaluate %uality or performance. 2riting * Communicating effectively in writing as appropriate for the needs of the audience. "ack to top "ilities Oral Comprehension * The a"ility to listen to and understand information and ideas presented through spoken words and sentences. Deductive #easoning * The a"ility to apply general rules to specific pro"lems to produce answers that make sense. !ro"lem Sensitivity * The a"ility to tell when something is wrong or is likely to go wrong. 't does not involve solving the pro"lem, only recogni0ing there is a pro"lem. +ear 9ision * The a"ility to see details at close range :within a few feet of the o"server;. Oral )&pression * The a"ility to communicate information and ideas in speaking so others will understand. 2ritten Comprehension * The a"ility to read and understand information and ideas presented in writing. 'nductive #easoning * The a"ility to com"ine pieces of information to form general rules or conclusions :includes finding a relationship among seemingly unrelated events;. 'nformation Ordering * The a"ility to arrange things or actions in a certain order or pattern according to a specific rule or set of rules :e.g., patterns of num"ers, letters, words, pictures, mathematical operations;. Category 1le&i"ility * The a"ility to generate or use different sets of rules for com"ining or grouping things in different ways. Control !recision * The a"ility to %uickly and repeatedly ad(ust the controls of a machine or a vehicle to e&act positions. "ack to top 2ork ctivities 6etting 'nformation * O"serving, receiving, and otherwise o"taining information from all relevant sources. 'dentifying O"(ects, ctions, and )vents * 'dentifying information "y categori0ing, estimating, recogni0ing differences or similarities, and detecting changes in circumstances or events. 'nspecting )%uipment, Structures, or Material * 'nspecting e%uipment, structures, or materials to identify the cause of errors or other pro"lems or defects. Making Decisions and Solving !ro"lems * naly0ing information and evaluating results to choose the "est solution and solve pro"lems. )valuating 'nformation to Determine Compliance with Standards * 7sing relevant information and individual (udgment to determine whether events or processes comply with laws, regulations, or standards. Monitor !rocesses, Materials, or Surroundings * Monitoring and reviewing information from materials,

events, or the environment, to detect or assess pro"lems. Communicating with Supervisors, !eers, or Su"ordinates * !roviding information to supervisors, co<workers, and su"ordinates "y telephone, in written form, e<mail, or in person. Documenting8#ecording 'nformation * )ntering, transcri"ing, recording, storing, or maintaining information in written or electronic8magnetic form. Controlling Machines and !rocesses * 7sing either control mechanisms or direct physical activity to operate machines or processes :not including computers or vehicles;. 'nteracting 2ith Computers * 7sing computers and computer systems :including hardware and software; to program, write software, set up functions, enter data, or process information. "ack to top 2ork Conte&t 1ace<to<1ace Discussions * 3ow often do you have to have face<to<face discussions with individuals or teams in this (o"= 1reedom to Make Decisions * 3ow much decision making freedom, without supervision, does the (o" offer= 'ndoors, )nvironmentally Controlled * 3ow often does this (o" re%uire working indoors in environmentally controlled conditions= Contact 2ith Others * 3ow much does this (o" re%uire the worker to "e in contact with others :face<to<face, "y telephone, or otherwise; in order to perform it= 'mportance of ,eing )&act or ccurate * 3ow important is "eing very e&act or highly accurate in performing this (o"= Structured versus 7nstructured 2ork * To what e&tent is this (o" structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals= )lectronic Mail * 3ow often do you use electronic mail in this (o"= 2ork 2ith 2ork 6roup or Team * 3ow important is it to work with others in a group or team in this (o"= Duration of Typical 2ork 2eek * +um"er of hours typically worked in one week. 2ear Common !rotective or Safety )%uipment such as Safety Shoes, 6lasses, 6loves, 3earing !rotection, 3ard 3ats, or Life 4ackets * 3ow much does this (o" re%uire wearing common protective or safety e%uipment such as safety shoes, glasses, gloves, hard hats or life (ackets= "ack to top 4o" Cone Title 4o" Cone Three> Medium !reparation +eeded )ducation Most occupations in this 0one re%uire training in vocational schools, related on<the<(o" e&perience, or an associate$s degree. !revious work<related skill, knowledge, or e&perience is re%uired for these occupations. 1or e&ample, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing e&am, in order to perform the (o". )mployees in these occupations usually need one or two years of training involving "oth on<the<(o" e&perience and informal training with e&perienced workers. recogni0ed apprenticeship program may "e associated with these occupations. These occupations usually involve using communication and organi0ational skills to coordinate, supervise, manage, or train others to accomplish goals. )&amples include food service managers, electricians, agricultural technicians, legal secretaries, interviewers, and insurance sales agents.

#elated )&perience

4o" Training

4o" Cone )&amples

S9! #ange :H.E to F D.E; There are I recogni0ed apprenticea"le specialties associated with this occupation> 3eat<Transfer Technician- Optomechanical Technician- Tool Design Checker- Mechanical<)ngineering Technician To learn a"out specific apprenticeship opportunities, please consult the 7.S. Department of La"or State pprenticeship 'nformation we"site. 1or general information a"out apprenticeships, training, and partnerships with "usiness, visit the 7.S. Department of La"or Office of pprenticeship we"site. "ack to top )ducation !ercentage of )ducation Level #e%uired #espondents AK 3igh school diploma or e%uivalent

AJ

Some college, no degree

AA ,achelor$s degree This occupation may re%uire a "ackground in the following science, technology, engineering, and mathematics :ST)M; educational disciplines> )ngineering * Mechanical )ngineering8Mechanical Technology8Technician "ack to top 'nterests 'nterest code> #' #ealistic * #ealistic occupations fre%uently involve work activities that include practical, hands<on pro"lems and solutions. They often deal with plants, animals, and real<world materials like wood, tools, and machinery. Many of the occupations re%uire working outside, and do not involve a lot of paperwork or working closely with others. 'nvestigative * 'nvestigative occupations fre%uently involve working with ideas, and re%uire an e&tensive amount of thinking. These occupations can involve searching for facts and figuring out pro"lems mentally. "ack to top 2ork Styles Dependa"ility * 4o" re%uires "eing relia"le, responsi"le, and dependa"le, and fulfilling o"ligations. ttention to Detail * 4o" re%uires "eing careful a"out detail and thorough in completing work tasks. Cooperation * 4o" re%uires "eing pleasant with others on the (o" and displaying a good<natured, cooperative attitude. dapta"ility81le&i"ility * 4o" re%uires "eing open to change :positive or negative; and to considera"le variety in the workplace. nalytical Thinking * 4o" re%uires analy0ing information and using logic to address work<related issues and pro"lems. Stress Tolerance * 4o" re%uires accepting criticism and dealing calmly and effectively with high stress situations. 'nitiative * 4o" re%uires a willingness to take on responsi"ilities and challenges. 'ntegrity * 4o" re%uires "eing honest and ethical. 'ndependence * 4o" re%uires developing one$s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. !ersistence * 4o" re%uires persistence in the face of o"stacles. "ack to top 2ork 9alues Support * Occupations that satisfy this work value offer supportive management that stands "ehind employees. Corresponding needs are Company !olicies, Supervision> 3uman #elations and Supervision> Technical. 2orking Conditions * Occupations that satisfy this work value offer (o" security and good working conditions. Corresponding needs are ctivity, Compensation, 'ndependence, Security, 9ariety and 2orking Conditions. #elationships * Occupations that satisfy this work value allow employees to provide service to others and work with co<workers in a friendly non<competitive environment. Corresponding needs are Co<workers, Moral 9alues and Social Service.

'ndustrial )ngineering Technicians pply engineering theory and principles to pro"lems of industrial layout or manufacturing production, usually under the direction of engineering staff. May perform time and motion studies on worker operations in a variety of industries for purposes such as esta"lishing standard production rates or improving efficiency. Sample of reported (o" titles> !ro(ect )ngineer, )ngineering Technician, 'ndustrial )ngineering Technician, Methods )ngineer, Manufacturing Technician, !roduction Staff 2orker, 'ndustrial )ngineering nalyst, !rocess Documentation and Methods nalyst, !rocess )ngineer, !lant )ngineer 9iew report> Summary Details Custom Tasks B Tools ? Technology B 5nowledge B Skills B "ilities B 2ork ctivities B 2ork Conte&t B 4o" Cone B )ducation B 'nterests B 2ork Styles B 2ork 9alues B #elated Occupations B 2ages ? )mployment B 4o" Openings B dditional 'nformation Tasks 'nterpret engineering drawings, schematic diagrams, or formulas and confer with management or engineering staff to determine %uality and relia"ility standards. #ead worker logs, product processing sheets, or specification sheets to verify that records adhere to %uality assurance specifications.

O"serve worker using e%uipment to verify that e%uipment is "eing operated and maintained according to %uality assurance standards. Compile and evaluate statistical data to determine and maintain %uality and relia"ility of products. !repare charts, graphs, or diagrams to illustrate workflow, routing, floor layouts, material handling, or machine utili0ation. Study time, motion, methods, or speed involved in maintenance, production, or other operations to esta"lish standard production rate or improve efficiency. Design new e%uipment and materials or recommend revision to methods of operation, material handling, e%uipment layout, or other changes to increase production or improve standards. id in planning work assignments in accordance with worker performance, machine capacity, production schedules, or anticipated delays. #ecommend modifications to e&isting %uality or production standards to achieve optimum %uality within limits of e%uipment capa"ility. )valuate data and write reports to validate or indicate deviations from e&isting standards. "ack to top Tools ? Technology Tools used in this occupation> Calipers * 9ernier calipers Comparators * Optical comparators Coordinate measuring machines CMM * Direct computer<controlled coordinate measuring machines DCC< CMM Dial indicator or dial gauge * Dial indicators Monocular microscopes * Toolmaker$s microscopes Technology used in this occupation> nalytical or scientific software * !roModel software- Statistical software- 2ilco& ssociates !C<DM'S Computer aided design C D software * utodesk utoC D software- !TC !ro8)+6'+))# softwareSolid2orks C D software Data "ase user interface and %uery software * Data entry software- Microsoft ccess Spreadsheet software * Microsoft )&cel 2ord processing software * Microsoft 2ord "ack to top 5nowledge Computers and )lectronics * 5nowledge of circuit "oards, processors, chips, electronic e%uipment, and computer hardware and software, including applications and programming. !roduction and !rocessing * 5nowledge of raw materials, production processes, %uality control, costs, and other techni%ues for ma&imi0ing the effective manufacture and distri"ution of goods. )ngineering and Technology * 5nowledge of the practical application of engineering science and technology. This includes applying principles, techni%ues, procedures, and e%uipment to the design and production of various goods and services. Mechanical * 5nowledge of machines and tools, including their designs, uses, repair, and maintenance. Customer and !ersonal Service * 5nowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting %uality standards for services, and evaluation of customer satisfaction. )nglish Language * 5nowledge of the structure and content of the )nglish language including the meaning and spelling of words, rules of composition, and grammar. Design * 5nowledge of design techni%ues, tools, and principles involved in production of precision technical plans, "lueprints, drawings, and models. Mathematics * 5nowledge of arithmetic, alge"ra, geometry, calculus, statistics, and their applications. )ducation and Training * 5nowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. dministration and Management * 5nowledge of "usiness and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techni%ue, production methods, and coordination of people and resources. "ack to top Skills Comple& !ro"lem Solving * 'dentifying comple& pro"lems and reviewing related information to develop and evaluate options and implement solutions. Critical Thinking * 7sing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to pro"lems.

Monitoring * Monitoring8 ssessing performance of yourself, other individuals, or organi0ations to make improvements or take corrective action. #eading Comprehension * 7nderstanding written sentences and paragraphs in work related documents. ctive Listening * 6iving full attention to what other people are saying, taking time to understand the points "eing made, asking %uestions as appropriate, and not interrupting at inappropriate times. Systems nalysis * Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Speaking * Talking to others to convey information effectively. Systems )valuation * 'dentifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. 4udgment and Decision Making * Considering the relative costs and "enefits of potential actions to choose the most appropriate one. 2riting * Communicating effectively in writing as appropriate for the needs of the audience. "ack to top "ilities Deductive #easoning * The a"ility to apply general rules to specific pro"lems to produce answers that make sense. 'nductive #easoning * The a"ility to com"ine pieces of information to form general rules or conclusions :includes finding a relationship among seemingly unrelated events;. +ear 9ision * The a"ility to see details at close range :within a few feet of the o"server;. Oral Comprehension * The a"ility to listen to and understand information and ideas presented through spoken words and sentences. !ro"lem Sensitivity * The a"ility to tell when something is wrong or is likely to go wrong. 't does not involve solving the pro"lem, only recogni0ing there is a pro"lem. 'nformation Ordering * The a"ility to arrange things or actions in a certain order or pattern according to a specific rule or set of rules :e.g., patterns of num"ers, letters, words, pictures, mathematical operations;. Oral )&pression * The a"ility to communicate information and ideas in speaking so others will understand. 2ritten Comprehension * The a"ility to read and understand information and ideas presented in writing. Category 1le&i"ility * The a"ility to generate or use different sets of rules for com"ining or grouping things in different ways. Selective ttention * The a"ility to concentrate on a task over a period of time without "eing distracted. "ack to top 2ork ctivities 'nteracting 2ith Computers * 7sing computers and computer systems :including hardware and software; to program, write software, set up functions, enter data, or process information. 'dentifying O"(ects, ctions, and )vents * 'dentifying information "y categori0ing, estimating, recogni0ing differences or similarities, and detecting changes in circumstances or events. 6etting 'nformation * O"serving, receiving, and otherwise o"taining information from all relevant sources. Communicating with Supervisors, !eers, or Su"ordinates * !roviding information to supervisors, co<workers, and su"ordinates "y telephone, in written form, e<mail, or in person. Making Decisions and Solving !ro"lems * naly0ing information and evaluating results to choose the "est solution and solve pro"lems. Drafting, Laying Out, and Specifying Technical Devices, !arts, and )%uipment * !roviding documentation, detailed instructions, drawings, or specifications to tell others a"out how devices, parts, e%uipment, or structures are to "e fa"ricated, constructed, assem"led, modified, maintained, or used. )valuating 'nformation to Determine Compliance with Standards * 7sing relevant information and individual (udgment to determine whether events or processes comply with laws, regulations, or standards. naly0ing Data or 'nformation * 'dentifying the underlying principles, reasons, or facts of information "y "reaking down information or data into separate parts. Organi0ing, !lanning, and !rioriti0ing 2ork * Developing specific goals and plans to prioriti0e, organi0e, and accomplish your work. Thinking Creatively * Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contri"utions. "ack to top 2ork Conte&t )lectronic Mail * 3ow often do you use electronic mail in this (o"=

1ace<to<1ace Discussions * 3ow often do you have to have face<to<face discussions with individuals or teams in this (o"= Telephone * 3ow often do you have telephone conversations in this (o"= 2ear Common !rotective or Safety )%uipment such as Safety Shoes, 6lasses, 6loves, 3earing !rotection, 3ard 3ats, or Life 4ackets * 3ow much does this (o" re%uire wearing common protective or safety e%uipment such as safety shoes, glasses, gloves, hard hats or life (ackets= 2ork 2ith 2ork 6roup or Team * 3ow important is it to work with others in a group or team in this (o"= 'ndoors, )nvironmentally Controlled * 3ow often does this (o" re%uire working indoors in environmentally controlled conditions= #esponsi"ility for Outcomes and #esults * 3ow responsi"le is the worker for work outcomes and results of other workers= Structured versus 7nstructured 2ork * To what e&tent is this (o" structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals= Contact 2ith Others * 3ow much does this (o" re%uire the worker to "e in contact with others :face<to<face, "y telephone, or otherwise; in order to perform it= 1reedom to Make Decisions * 3ow much decision making freedom, without supervision, does the (o" offer= "ack to top 4o" Cone Title 4o" Cone Three> Medium !reparation +eeded )ducation Most occupations in this 0one re%uire training in vocational schools, related on<the<(o" e&perience, or an associate$s degree. !revious work<related skill, knowledge, or e&perience is re%uired for these occupations. 1or e&ample, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing e&am, in order to perform the (o". )mployees in these occupations usually need one or two years of training involving "oth on<the<(o" e&perience and informal training with e&perienced workers. recogni0ed apprenticeship program may "e associated with these occupations. These occupations usually involve using communication and organi0ational skills to coordinate, supervise, manage, or train others to accomplish goals. )&amples include food service managers, electricians, agricultural technicians, legal secretaries, interviewers, and insurance sales agents.

#elated )&perience

4o" Training

4o" Cone )&amples

S9! #ange :H.E to F D.E; There are A recogni0ed apprenticea"le specialties associated with this occupation> 'ndustrial )ngineering Technician- .uality Control Technician To learn a"out specific apprenticeship opportunities, please consult the 7.S. Department of La"or State pprenticeship 'nformation we"site. 1or general information a"out apprenticeships, training, and partnerships with "usiness, visit the 7.S. Department of La"or Office of pprenticeship we"site. "ack to top )ducation !ercentage of )ducation Level #e%uired #espondents +ot availa"le +ot availa"le +ot availa"le ssociate$s degree ,achelor$s degree !ost<secondary certificate

This occupation may re%uire a "ackground in the following science, technology, engineering, and mathematics :ST)M; educational disciplines> )ngineering * )ngineering8'ndustrial Management "ack to top 'nterests 'nterest code> '#C 'nvestigative * 'nvestigative occupations fre%uently involve working with ideas, and re%uire an e&tensive amount of thinking. These occupations can involve searching for facts and figuring out pro"lems mentally. #ealistic * #ealistic occupations fre%uently involve work activities that include practical, hands<on pro"lems and solutions. They often deal with plants, animals, and real<world materials like wood, tools, and machinery. Many of the occupations re%uire working outside, and do not involve a lot of paperwork or working closely with others.

Conventional * Conventional occupations fre%uently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. 7sually there is a clear line of authority to follow. "ack to top 2ork Styles Dependa"ility * 4o" re%uires "eing relia"le, responsi"le, and dependa"le, and fulfilling o"ligations. ttention to Detail * 4o" re%uires "eing careful a"out detail and thorough in completing work tasks. 'ntegrity * 4o" re%uires "eing honest and ethical. !ersistence * 4o" re%uires persistence in the face of o"stacles. Stress Tolerance * 4o" re%uires accepting criticism and dealing calmly and effectively with high stress situations. nalytical Thinking * 4o" re%uires analy0ing information and using logic to address work<related issues and pro"lems. dapta"ility81le&i"ility * 4o" re%uires "eing open to change :positive or negative; and to considera"le variety in the workplace. 'nitiative * 4o" re%uires a willingness to take on responsi"ilities and challenges. 'ndependence * 4o" re%uires developing one$s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. Leadership * 4o" re%uires a willingness to lead, take charge, and offer opinions and direction. "ack to top 2ork 9alues Support * Occupations that satisfy this work value offer supportive management that stands "ehind employees. Corresponding needs are Company !olicies, Supervision> 3uman #elations and Supervision> Technical. chievement * Occupations that satisfy this work value are results oriented and allow employees to use their strongest a"ilities, giving them a feeling of accomplishment. Corresponding needs are "ility 7tili0ation and chievement. 'ndependence * Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, #esponsi"ility and utonomy.

6eneral and Operations Managers !lan, direct, or coordinate the operations of pu"lic or private sector organi0ations. Duties and responsi"ilities include formulating policies, managing daily operations, and planning the use of materials and human resources, "ut are too diverse and general in nature to "e classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Sample of reported (o" titles> Operations Manager, 6eneral Manager :6M;, Director of Operations, !lant Manager, Store Manager, 1acilities Manager, !lant Superintendent, 9ice !resident of Operations, 2arehouse Manager, Chief Operating Officer :COO; 9iew report> Summary Details Custom Tasks B Tools ? Technology B 5nowledge B Skills B "ilities B 2ork ctivities B 2ork Conte&t B 4o" Cone B )ducation B 'nterests B 2ork Styles B 2ork 9alues B #elated Occupations B 2ages ? )mployment B 4o" Openings B dditional 'nformation Tasks Oversee activities directly related to making products or providing services. Direct and coordinate activities of "usinesses or departments concerned with the production, pricing, sales, or distri"ution of products. #eview financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Manage staff, preparing work schedules and assigning specific duties. Direct and coordinate organi0ation$s financial and "udget activities to fund operations, ma&imi0e investments, and increase efficiency. )sta"lish and implement departmental policies, goals, o"(ectives, and procedures, conferring with "oard mem"ers, organi0ation officials, and staff mem"ers as necessary. Determine staffing re%uirements, and interview, hire and train new employees, or oversee those personnel processes. !lan and direct activities such as sales promotions, coordinating with other department heads as re%uired. Determine goods and services to "e sold, and set prices and credit terms, "ased on forecasts of customer demand. Locate, select, and procure merchandise for resale, representing management in purchase negotiations. "ack to top

Tools ? Technology Tools used in this occupation> Magnetic stripe readers and encoders * Magnetic card readers Mo"ile phones * Cell phones !hotocopiers * !hotocopying e%uipment Scanners * Computer scanners Security cameras * Surveillance cameras Technology used in this occupation> ccounting software * ,ookkeeping software- 'ntuit .uick,ooks software Customer relationship management C#M software * Sage CTL- Salesforce.com Salesforce C#M- Sugar C#M software- vtiger C#M / )lectronic mail software * )mail software- ',M Lotus +otes- Microsoft Outlook- Mo0illa Thunder"ird / )nterprise resource planning )#! software * Deacom )#! software- S ! software 'nternet "rowser software * Microsoft 'nternet )&plorer /- Mo0illa 1irefo& /- SeaMonkey /- 2e" "rowser software / Software developed "y a government agency and8or distri"uted as freeware or shareware. "ack to top 5nowledge dministration and Management * 5nowledge of "usiness and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techni%ue, production methods, and coordination of people and resources. Customer and !ersonal Service * 5nowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting %uality standards for services, and evaluation of customer satisfaction. !ersonnel and 3uman #esources * 5nowledge of principles and procedures for personnel recruitment, selection, training, compensation and "enefits, la"or relations and negotiation, and personnel information systems. )conomics and ccounting * 5nowledge of economic and accounting principles and practices, the financial markets, "anking and the analysis and reporting of financial data. Mathematics * 5nowledge of arithmetic, alge"ra, geometry, calculus, statistics, and their applications. Computers and )lectronics * 5nowledge of circuit "oards, processors, chips, electronic e%uipment, and computer hardware and software, including applications and programming. )nglish Language * 5nowledge of the structure and content of the )nglish language including the meaning and spelling of words, rules of composition, and grammar. Clerical * 5nowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Sales and Marketing * 5nowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techni%ues, and sales control systems. !roduction and !rocessing * 5nowledge of raw materials, production processes, %uality control, costs, and other techni%ues for ma&imi0ing the effective manufacture and distri"ution of goods. "ack to top Skills ctive Listening * 6iving full attention to what other people are saying, taking time to understand the points "eing made, asking %uestions as appropriate, and not interrupting at inappropriate times. #eading Comprehension * 7nderstanding written sentences and paragraphs in work related documents. Speaking * Talking to others to convey information effectively. Critical Thinking * 7sing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to pro"lems. Monitoring * Monitoring8 ssessing performance of yourself, other individuals, or organi0ations to make improvements or take corrective action. Coordination * d(usting actions in relation to others$ actions. Social !erceptiveness * ,eing aware of others$ reactions and understanding why they react as they do. ctive Learning * 7nderstanding the implications of new information for "oth current and future pro"lem< solving and decision<making.

Comple& !ro"lem Solving * 'dentifying comple& pro"lems and reviewing related information to develop and evaluate options and implement solutions. 4udgment and Decision Making * Considering the relative costs and "enefits of potential actions to choose the most appropriate one. "ack to top "ilities Oral Comprehension * The a"ility to listen to and understand information and ideas presented through spoken words and sentences. Oral )&pression * The a"ility to communicate information and ideas in speaking so others will understand. !ro"lem Sensitivity * The a"ility to tell when something is wrong or is likely to go wrong. 't does not involve solving the pro"lem, only recogni0ing there is a pro"lem. 2ritten Comprehension * The a"ility to read and understand information and ideas presented in writing. 2ritten )&pression * The a"ility to communicate information and ideas in writing so others will understand. Speech Clarity * The a"ility to speak clearly so others can understand you. Deductive #easoning * The a"ility to apply general rules to specific pro"lems to produce answers that make sense. Speech #ecognition * The a"ility to identify and understand the speech of another person. 'nformation Ordering * The a"ility to arrange things or actions in a certain order or pattern according to a specific rule or set of rules :e.g., patterns of num"ers, letters, words, pictures, mathematical operations;. 'nductive #easoning * The a"ility to com"ine pieces of information to form general rules or conclusions :includes finding a relationship among seemingly unrelated events;. "ack to top 2ork ctivities 6etting 'nformation * O"serving, receiving, and otherwise o"taining information from all relevant sources. Making Decisions and Solving !ro"lems * naly0ing information and evaluating results to choose the "est solution and solve pro"lems. Coordinating the 2ork and ctivities of Others * 6etting mem"ers of a group to work together to accomplish tasks. Scheduling 2ork and ctivities * Scheduling events, programs, and activities, as well as the work of others. Monitor !rocesses, Materials, or Surroundings * Monitoring and reviewing information from materials, events, or the environment, to detect or assess pro"lems. Monitoring and Controlling #esources * Monitoring and controlling resources and overseeing the spending of money. Selling or 'nfluencing Others * Convincing others to "uy merchandise8goods or to otherwise change their minds or actions. Communicating with !ersons Outside Organi0ation * Communicating with people outside the organi0ation, representing the organi0ation to customers, the pu"lic, government, and other e&ternal sources. This information can "e e&changed in person, in writing, or "y telephone or e<mail. )sta"lishing and Maintaining 'nterpersonal #elationships * Developing constructive and cooperative working relationships with others, and maintaining them over time. Communicating with Supervisors, !eers, or Su"ordinates * !roviding information to supervisors, co<workers, and su"ordinates "y telephone, in written form, e<mail, or in person. "ack to top 2ork Conte&t Telephone * 3ow often do you have telephone conversations in this (o"= 1reedom to Make Decisions * 3ow much decision making freedom, without supervision, does the (o" offer= Structured versus 7nstructured 2ork * To what e&tent is this (o" structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals= Contact 2ith Others * 3ow much does this (o" re%uire the worker to "e in contact with others :face<to<face, "y telephone, or otherwise; in order to perform it= 'mpact of Decisions on Co<workers or Company #esults * 3ow do the decisions an employee makes impact the results of co<workers, clients or the company= 1ace<to<1ace Discussions * 3ow often do you have to have face<to<face discussions with individuals or teams in this (o"= 'ndoors, )nvironmentally Controlled * 3ow often does this (o" re%uire working indoors in environmentally controlled conditions=

1re%uency of Decision Making * 3ow fre%uently is the worker re%uired to make decisions that affect other people, the financial resources, and8or the image and reputation of the organi0ation= Deal 2ith )&ternal Customers * 3ow important is it to work with e&ternal customers or the pu"lic in this (o"= Duration of Typical 2ork 2eek * +um"er of hours typically worked in one week. "ack to top 4o" Cone Title 4o" Cone Three> Medium !reparation +eeded )ducation Most occupations in this 0one re%uire training in vocational schools, related on<the<(o" e&perience, or an associate$s degree. !revious work<related skill, knowledge, or e&perience is re%uired for these occupations. 1or e&ample, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing e&am, in order to perform the (o". )mployees in these occupations usually need one or two years of training involving "oth on<the<(o" e&perience and informal training with e&perienced workers. recogni0ed apprenticeship program may "e associated with these occupations. These occupations usually involve using communication and organi0ational skills to coordinate, supervise, manage, or train others to accomplish goals. )&amples include food service managers, electricians, agricultural technicians, legal secretaries, interviewers, and insurance sales agents. :H.E to F D.E;

#elated )&perience

4o" Training

4o" Cone )&amples S9! #ange "ack to top )ducation !ercentage of #espondents JA AD

)ducation Level #e%uired ssociate$s degree ,achelor$s degree

@@ Some college, no degree "ack to top 'nterests 'nterest code> )CS )nterprising * )nterprising occupations fre%uently involve starting up and carrying out pro(ects. These occupations can involve leading people and making many decisions. Sometimes they re%uire risk taking and often deal with "usiness. Conventional * Conventional occupations fre%uently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. 7sually there is a clear line of authority to follow. Social * Social occupations fre%uently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. "ack to top