Unit 1 Career

Vocabulary:Career moves A: 1c 2a 3b 4e 5d B: 1 have 2 take 3 make 4 climb 5 offer 6 decide C: Odd items out: 1 a training course 2 progress 3 a part-time job 4 a mistake 5 a pension 6 an office job Listening: Human resources and recruitment B 1.1: 1 need to be able to get on with people 2 need to be adaptable (adaptability) 3 need a sense of humour C1.2: 1 a , b, d 2 a , b, c, f Reading: Female train drivers C: a readers who applied for the job b the time at which London Underground driver have to get up c the annual salary of London Underground drivers d the number of weeks' holiday they get e one of the reasons London Underground is keen to recruit more women f the number of female drivers on the London Underground now g the percentage of drivers who are women now D: 1 one(point out this use of single if you have not already done so ) 2 advantage:salary of 27,650, eight weeks' holiday Disadvantage : getting up very early

3 that the train is on time 4 because they think women can break bad news(such as delays) more sympathetically to passengers Language review:Models 1: ability, requests and offers A: 1 Can I get you anything? --offer 2 Could I confirm your contact details? --request 3 Can you use this software package ? --asking about ability 4 Can you speak any other languages ? --asking about ability 5 Could you tell us more about your present job ? --request 6 Could you tell me your current salary ? --request 7 Would you let us know your decision as soon as possible ? --request 8 When can you start ? --asking about ability 9 Would you like some more coffee ? --offer B: a6 b3 c7 d1 e2 f9 g5 h4 i8 Skills:Telephoning:making contact B: Conversation 1: Christophe Boiteaud phones about a job advertisement in a magazine called Careers NOW. He wants Carmen Diaz to send him an application form for the job. The callers do not know each other. Conversation 2: Jacques from Intec phones Andrea, but she is not there. He leaves a message to say that he will not be at a training course. Jacques implies that speaker B knows who he is, even if they do not know each other personally. Conversation 3: Dave phones John, whom he knows , to get the fax number for Workplace Solutions because he can't get through on the phone. C1.3: 1 I'd like to speak to... 2 Thank you .Hold on. 3 I'll put you through. 4 Hello. Is that Carmen Diaz? 5 Speaking. 6 Yes, I'm phoning about your advert... 7 Could you give me your name and address? D1.4: 1 Could I speak... 2 I'm afraid... 3 take

4 message 5 This is ... 6 Could 7 tell 8 make 9 call 10 back 11 on E1.5: Deyave Hi,John. Dave here. John Oh, hello, Dave . How are you ? Dave Fine, thanks. Listen, just a quick word. John Yeah, go ahead. Dave Do you think you could let me have the fax number for Workplace Solution? I can't get through to them. Their phone's always engaged. John I've got it here. It's 020 7754 4237. Dave Sorry, I didn't catch the last part. Did you say 4227? John No, it's 4237. Dave OK. Thanks. Bye . John No problem. Bye .

Unit 2
Vocabulary: Shopping online A: 1b 2c 3b 4a 5c 6b B: Credit card details - 2 Cooling off period - 1 Money back guarantee - 6 Method of payment - 3 Interest-free credit - 4 Out of stock - 5 After sales service - 7 Listening: Selling online A2.1: 1 good website 2 easy 3 quick 4 lots of information

5 low prices 6 delivery service 7 customer service B2.2: 1 It offered a good service. 2 The real reason for the failure of e-toys was that ran out of money and therefore went into liquidation. C2.3: 1 true 2 false 3 false 4 true D 1 Differences Shop assistants are obviously not important when buying online but, if the website also has a telesales operation (people answering calls from customers, selling by telephone, etc.), these people may have some of the functions of shop assistants. Delivery is only sometimes an issue when people buy things in shops rather than online. The look, feel and ease of use of websites is important in online sales, but obviously not in shops. This could be compared in some ways to the decor and layout of shops. 2 Similarities Customer satisfaction, quality ,reliability of goods, etc.are just as important. Customers want value for money in the same way (but may want even more value for money, in other words lower prices for the same goods, when buying online). Reading: Virtual pocket money A-B: Exercise A 1 Possible items include books, software, clothing, sports goods (especially for teenage sports such as skateboarding), music and concert tickets. 2 The main problem is how teenagers can pay independently of their parents,as most sites require users to have credit cards. Exercise B 1 The items actually mentioned are games, CDs and clothing, music and the first three mentioned again, along with books and videos. 2 The main problem is indeed that of payment. This is mentioned in paragraph 2 of the artcle. C: 1 false 2 false

3 true 4 false 5 true D: 1 teenagers 2 a new payment method for teenagers to buy online 3 a facility that allows teenagers to buy online 4 the purchases made online by teenagers 5 parents 6 reenagers E: 123+ 45+ Language Review A: 1 no 2 no 3 no 4 no 5 no 6 no 7 yes B: 1f 2g 3e 4b 5c 6d 7h 8a Skills: Negotiating: reaching agreement B: Negotiating point Schedule for setting up the website Payment terms Website design What Michelle wants One month, by the end of July Fixed amount:$6.000 A large number of covers on every page What the designer wants Two months $50 an hour One big image What they agree One month, fewer pages $6,000(half in advance) Two covers per page

C:2.4,2.5 1 will you agree 2 priority 3 agreed 4 normal fee 5 we'd prefer 6 offer 7 mind if I 8 as long as 9 How about 10 agree to D2.6: D Now , the design of the website. Will we have book covers on it? M Absolutely. I'd like to display a large number of book covers on every page. They'd really attract people's attention. What do you think? D It's a bit too much,, I'd say. A lot of pictures take too long to download. I'd prefer one big image. How about that? M Mmm, I don't know. People like to see the book covers. It draws them into websites, believe me. D Maybe you're right . How about two covers per page, then? M OK, that sounds reasonable. Now , what else do we need to discuss before you get started? 1 2 3 4 5 strong agreement polite disagreement hesitant disagreement hesitant disagreement polite agreement

Unit3 Companies
Vocabulary: Company vocabulary A 1. turnover(Point out that this is only used in BrE. Americans just talk about sales.) 2. profit 3. subSlDiary (point out the stress) 4. workforce 5. market share 6. head office 7. share price B 1. turnover 2. profit

3. 4. 5. 6. 7. C

market share share price head office subsidiary workforce Main activity Internet equipment supplier Car manufacturer Drinks supplier Travel and financial services provider Drug and chemical marker Clothing manufacturer Electronic goods marker Container ship operator Nationality American French Spanish American German Italian Japanese Danish

company Cisco Systems Peugeot Bacardi Martini American Express Bayer Benetton Sony maersk

Listening: Reasons of success A 1. Triumph has a very strong brand name. 2. It has invested and developed new models. 3. It has given the bike a very up-to date look: it has focused on styling and on the quality of the product. B 1. styling 2. quality 3. sales 4. serious 5. manufacturer C 1. true 2. true 3. false 4. false 5. false 6. true 7. false Reading: Company website C Brand Revenues Headquarters Zodiac, Gemini, Capricorn More than 8 billion Seattle

Number of employee Main aim D 1 a 1988 b 1989 c 1984 d 1978 e 1999 E 1. c 2. a 3. d 2 a Seattle b Japan c Seattle d Paris e Toronto 4. b 5. f 6. e

More than 100,000 Long-term, qualitygrowth

Language review: Present simple and present continuous A 1. hold, are holding 2. are using, use 3. takes 4. raise, are raising 5. deals 6. recruit, are advertising 7. are renting 8. wants B 1. are 2. offer 3. have 4. are growing 5. employ 6. are considering 7. are preparing 8. are looking 9. need 10. offer/are offering Skill: presenting your company B Tara Fashions Where is the head office? What does it sell? Who are its customers? Annual turnover? Annual net profits? Number of stores: In Spain? In other European cities? Crdba, Spain Clothes(practice pronunciation) Fashion-conscious men and women aged 20-35 260 million 16 million 15 14

(5 new stores next year) Strengths? Future plans? Can bring out new designs very quickly Designs sold at right price New store in New York next year

C Useful language Outlining the presentation First, Ill give you some basic information.. Secondly, Ill talk about our stores in other countries. Next, Ill talk about career opportunities. Last of all, I want to look at our future plans. Introducing new information Heres some basic information. Let me add a few figures. Lets have a look at some statistics. What are our strengths? Ending the presentation To conclude, I want to tell you about our future plans. Finally, a few words about our new project. Thanks very much for listening to my talk. Thanks for coming to my presentation.

UNIT A Revision
1. Careers Modals 1 c 2 b 3 c 4 c 5 a 6 b 7 c 8 a 9 a 10 c Reading 1 of 2 3 too 4 5 in

Writing ul. Jana Matejiki 73/5 01-125 Warsaw Poland Fast-Track Inc. 1225 Federal St Boston, MA 02110 USA 25 February 200Dear Sir or Madam I would like to apply for the job of Sales Manager for the Central Eastern Europe area. I have worked as a sales representative in Germany, the US and Poland for more than 15 years. In that time I have had a good sales record. I joined Fast-Track a year ago. I have good organizational and inter-personal skills and feel I would be good at team building. I have some knowledge of designing websites, and I feel I could manage the development of this area. I speak fluent English and Polish in addition to German, my mother tongue. I would be happy to say more about my qualifications for the job if invited for a interview. Yours faithfully Anna Belinski 2. Selling online Vocabulary 1. OFFER 2. SELLS 3. RETURN 4. EXCHANGE 5. BARGAIN 6. DELIVERY 7. WAREHOUSE 8. PURCHASE 9. REFUND 10. STOCK 11. DISCOUNT Modals 1c 2a 3a 4c 5a 6b 7c Reading 1c 2b 3a 4c 5a 6b 7c 8c 3. company

Sectors 1 c 2 e 3 f 4 a 5 i 6 d 7 b 8 j 9 g 10 h Present simple and present continuous 1 is standing stands 2 is wanting wants 3 is arriving arrives, is checking checks 4 travels is traveling, visits is visiting, is needing needs 5 is knowing knows 6 recruits, recruits is recruiting 7 expands is expanding Financial performance 1c 2b 3a 4c 5b 6c 7a

Unit4 Great Ideas

Vocabulary: Verb and noun combinations A 1b 2c 3a 4f 5d 6e B 1f 2c 3e 4d 5g 6b 7a C 1. exploits 2. extend 3. enter 4. make 5. meet 6. saves 7. enhances 8. reduces 9. protects 10. fills 11. win listening: Developing new ideas A 1a) Oxford Universitys research laboratories. 1b) By negotiating licences or by helping researchers start new companies. 2a) No, but they have one company which uses technology developed in the engineering department to make car bodies more quickly and therefore more economically. 2b) Yes, One company makes beehives to help improve fruit production in orchards.

2c) No, but they have started a company which trains archaeologists in the use of computer techniques and sells them the software that they need to do this. B 1. science 2. business plan 3. write 4. investment 5. start 6. investors Reading: Three great ideas A Herta Herzog Job/Industry Where created idea was Advertising New York, USA 1970s Alka Seltzer ad was changed to show a hand dropping two tables into a glass, not one. Sales doubled Richard Sears Mail order The US 1891 Used railway system and post office to create a new way of selling. Company expanded fast and developed the first automated warehouse. Vodafone Mobile phones The UK 1997 Got people to pay in advance for their calls with a top up card.

Date of idea Great ideas

Result of ideas

Users could budget more carefully. Sales increased.

B Herta Herzog was working for the Jack Tinker advertising agency in New York. Richard Sears was an agent of a railway company and was selling watches with his partner Alvah Roebuck. Vodafone was making good profits. Language review: Past simple and past continuous A 1. was marking/marked 2. fell 3. lost 4. was doing 5. used/was using 6. stayed 7. wrote 8. sent

B Art Fry Job/Industry Where idea was created Date of idea Great ideas Research scientist,3M The US Early 1970s Using a new adhesive on a price of paper to make a bookmark that could be moved and written on. Post-its became past of office life.

Result of ideas

Unit 5
Listening: dealing with stress 5.1 job insecurity long hours 5.2 long hours a difficult boss lack of promotion opportunities for women 5.3 1.women 2.women 3.men Reading: a career change B: 1.He is a bus driver now but he used to be a bank manager. 2.He earning 30,000 per year before.Now he earns 11,00. 3.Bus maps and timetables 4.Nearly 30 years 5.The basic idea is probably that he found no pleasure in work anu more and did not want to progress any further in his banking career. 6.He does not take his work home.This means that he does not take work to do at home or think about work when he is not working ,unlike when he was at the bank. C: a customera a timetable-a an accout-a A garage-b a nine-to-five job-a wages-b A shift-b a passenger-b a loan-a A salary-a a terminus-b an overdraft-a D: 1.give up 2.realise an ambition 3.anti-social hours 4.work your way up through a company 5.take work home Vocabulary:stress in the workplace A: 1.c 2.d 3.e 4.a 5.b B: 1.deadline 2.workaholic 3.workload 4.lifestyle 5.flesitime

Discussion: stressful jobs A: actor 7.2 teacher 6.2 bus driver 5.4 hairdress 4.3 Banker 3.7 librarian 2.0 Language view: past simple and present perfect A: 2.first 3.second 4. second 5.second 6.first B: Past simple: two years ago; in 1999; yesterday; During the 1990s; when I was at university Present perfect: so far; ever; yet; just; for the past 2 weeks already; never over the last few years since 2001 C: a: Have you ever trallver abroad on business? b: Yes,I have. a: where did you go? b: NEW YORK. Skill:participating in dicussions B (5.4):could offer how about should improve could change what about C: 1.D 2.D 3.A 4.A 5.A 6.A 7.A

Unit6
Listening: corporate entertaining 6.1 1.customer relationship management 2.according to tony, it is mainly to keep old clients, Because keeping them it is much cheaper than finding new ones. 3.opera, jazz, rock and pop concerts 6.2 1.a small business may have fewer customers so, if it loses one, this can be more serious than for a larger firm. 2.It is important to retain customers during periods of economic decline, so spending on

entertainment is more important than during boom times. Vocabulary: eating and drinking A: a:2 b:7 c:1 d:8 e:5 f:6 h:4 g:3

B: Fruit Banana Melon Lemon Apple Orange Meat Lamb Beef Veal Chicken Vegetable Broccoli Peas Beans Tomato Potato onion Seafood Crab Lobster Fish Prawns Mussels Others foods Eggs Pasta Cheese Rice

D: 1:e 2:c 3:b 4:f 5:a 6:d Reading: Corporate in Japan C: F F T T T F D: 1 halved 2 in steep decline 3 restructuring 4 budget 5 boom days 6 conglomerate Language view: Multi-word verbs Exercise A: 1 d 2 a 3 f 4 g 5 c 6 e 7 b 8 h Exercise B: 1 2 Her secretary looks after her really well 3 I looked around the warehouse 4 5 The visitors turned up very late Exercise C: B C A B A B B A Skill: socializing greetings and small talk Exercise B: 1 d-yes 2 e-no 3 b-yes 4 c-no 5-no Exercise C: 1 have, met 2 good, you 3 know 4 work 5 give, regards 6 pleased 7 hear 8 great 9 love 10 forward Exercise D: a:1 2 4 5 7

b:3 6 8 9 10 Exercise E: 1-6; 4-8; 5-3; 7-10;9-2

Unit B Revision
U.4 verb and noun combinations 1. exploit an opportunityd 2. extand a rangee 3. win an awardf 4. make a breakthroughb 5. enter a marketa 6. see an openingc Reading 1 C2 B3A4 B5A6C 7A8 B Unit 5 Past simple and present perfect 1. 2. 3.has done did 4 5.has finished 6. 7.has continued 8. Vocabulary 1b 2c 3c 4a 5a 6a 7c 8b

Unit 6 Multi-word verbs 1 call off an event -c 2 cut down on cigarettes -e 3 look after a sick person -d 4 look around a house g 5 run up a bill f 6 take up an invitation a 7 throw out old fish b Choosing a conference center 1i 2e 3g 4h 5f 6b 7a

UNIT7 Starting up A 1d 2a 3b 4c Vocabulary

A 1 market research-b Segment-c Share-a 2 consumer behaviour-b Profile-a Goods-c 3 products launch-a Life cycle-b Range-c 4 sales forscast-b Figures-c Target-a 5 advertising campaign-c Budget-b Afency-a B age:25+ Sex:male Job:executive Income level: $70,000+ Other products: Hugo Boss suits, Rolex watches, diving holidays in the Seychelles Holidays in the Seychelles Listening 7.2 1 campaign 2 people 3 messages 4 sales teams 5 want 6 when 7 price 8 profitable 7.3 1 orange mobile phones 2 she thinks moles communications are very interesting and that it was a great campaign in itself with a fantastic strap line. 3 the future`sbright,the future`s orange` 7.4 1 an electrical goods manufacturer 2 if you boughe an appliance(explain this word),you were promised free flights. 3 sales went up. 4 they could`s keep up with the demand and they overspent on the prizes. Reading B 1 a) Switzerland b) Italy c) Japan d) China 2 a) the year that Ferraris created its marking department

b) the number of Ferraris sold in Switzerland c) the year which d) refers to d) the percentage of Ferraris sold to women C 1 It didn`t have a marketing department-people seeing Ferraris in the street was enough 2 a) produce goods of the highest quality,beause people are buying goods on the basis of desire rather than need. b) give your brand emotional quarities that match customer`s desires,thus creating and selling dreams Laurage A 1 what does market niche mean? 2 how much does it coat? 3 why don`t you sell it? 4 when must it be finished? 5 did you go to the fair last week? 6 is you boss coming tomorrow? Skill 7.5 1 2T 3T 4 7.7 1 yes 2 it has increased by two percent 3 over 1.2 million 4 30,000 7.8 1 young Joo Chan 2 Korean 3 82 2 0735 8879 4 Friday 18th

UNIT8
Vocabulary: ExerciseA 1 estimate costs 2 forecast sales 3 do research 4 collect information 5 consider oprions Exercise B The most likely combinations are: 1 write a schedule, a plan , a report 2 rearrange a deadline , a meeting 3 meet a deadline 4 arrange a deadline, a schedule, a meeting 5 prepare a schedule , a budget a plan , a report 6 keep winthin a deadline , a schedule , a budget

7 implament a schedule , a budget , a plan, a report C 1 meeting 2 budget 3 information 4 options 5 rearch 6 report 7 costs 8 budget 9 schedult 10 deadline 11 sales Listening 8.2

1 achieve 2 deadline 3 tasts 4 timetable 8.3 1 climb the highest mountain on each of the seven continents 2 reasons of sponsorship 3 communication with the people that Rebecca was climbing with 8.4 1 The weather 2 Ungoreseen change in the economic climate 3 step back Reassess the situation Redefine ones goal 4 knowing exactly what it is you want to achieve Reading 1 h 2 e 3 g 4 f 5 b 6 a 7 c 8j 9 d 10 i Language Exercise B 1c2a3b Exercise c 1 hoping 2 expecting 3 planning Skills 8.5 A a 6 b 1 c 5 d 4 e 2 f 3 B 1 clarfying 2 interrupting 3 clarifying 4 interrupting 5 clarifying

Unit9 Managing People

Listening: good managers A 1.observing understand the behaviour, the strengths and weaknesses of their staff

2. Listening learn about their staffs problems. 3. asking questions find out all the information they need to make the right decisions. 4. speaking communicate their objectives clearly to all their staff.

B 1. true 2.true 3.true 4. false 5. true

C 1.They mistakenly want them to be more forceful, to deal with problems logically, and to be ambitious. 2. They ignore the background, education and cultural differences between themselves and their staff. 3. Because they focus too much on their weaknesses, jump to conclusions too quickly and label all local staff as the same.

Vocabulary: Verbs and prepositions B 1c 2g 3e 4a 5b 6d 7f

D 1 with 2 to 3 about 4 for 5 about 6 with 7 to 8 on

Reading: Managing across cutures C 1.e 2.d 3.c 4.a 5.b Language review: Reported speech A 1 said 2 told 3 told 4 said 5 told 6 said

Skill: Socialising and entertaining

Exercise B 1. Alexandra invites Rachel to have dinner at a restaurant with colleagues. 2. Rachel refuses politely.

Exercise C kind of you if you mind another time

D 9.6 1. What do people here like doing in their spare time? 2. What about you, Sven, what do you usually do after work? In the evenings? 3. How about you, Marta?

E 9.7 Sven showed Marta round Stockholm and took her for a meal.

F A4 b6 c5 d3 e1 f2

Unit C Revision
7 Marketing Word partnarships 1 market leader -e 2 consumer goods -a 3 product launch -b 4 sales target -c 5 advertising budget -d Questions 1 Which (or what) age group are in? 2 Do you have children? 3 how old are you ? 4 How much do you earn? 5 How many times a year do you go on holiday? 6 Do you usually go on holiday alone or with friends or your family? 7 When was your last holiday? 8 Where did you go? 9 Did you buy a package or arrange it yourselves?

10 How did you travel? 11 How long did you go for? 12 What did you like and dilike most about the holiday? 8 Planning Vocabulary 1b 2c 3a 4b 5a 6c 7b Reading 1 to 2 true 3 the 4 to 5 is

Unit 10 Conflict
Reading: Negotiating across cultures A Article A (Russia) 1c 2a 3b Article B (Germany) 1b 2c 3a Article C (the US) 1b 2c 3a Article D (Spain) 1c 2a 3b

B 1 the US

2 Russia 3 Spain 4 the US 5 Russia 6 Germany 7 the US 8 Spain 9 Germany 10 Russia

Vocablary: Word building C 1 impatient 2 creativ 3 unemotional 4 weak 5 strong 6 imformal

Skills: Negotiating: dealing with conflict B 10.3

1 To have five reserved parking spaces for staff on a : first come, first served basis. Explain this expression. 2 She says its not a solution staff need somewhere to park. 3 The idea that the company will pay 30 percent of the cost of parking in the public car park.

C 10.3 1 understand, saying 2 hoe about, what if 3 possibility 4 could, might

D 1 Calming people down 2 Creating solutions 3 Creating Solutions 4 Creating Solutions

UNIT 11.New business

Vocabulary (Economic terms) PART A 1.c 2.d 3.b 4.f 5.g 6.i 7.a 8.e 9.h 10.j PART B 1. inflation rate 2. interest rate 3. exchange rate 4. GDP

5. 6. 7. 8. 9. 10.

balance of trade unemployment rate foreign investment tax incentives government bureaucracy labour force

Listening (Starting new businesses) PART A 1. confident 2. determined 3. research 4. competitors 5. service 6. backup 7. business 8. personal Reading (Developing a new industry) PART B 1. Microelectronics 2. Sicilian chairman of ST Microelectronics 3. Europes largest microelectronics group and the sixth largest in the world

PART C 1. Silicon Valley both places have a good university which works with local business, encouraging research 2. The EU (European Union), the Italian government and local organizations 3. The large number of highly-educated, unemployed young people, government and EU incentives PART D 1. transformed 2. competitive 3. ingredients 4. incentives 5. plant 6. facilities 7. exceeded

Language review (Time clauses) PART A 1.g 2.e 3.f 4.d 5.a 6.b 7.h 8.c PART B 1. before / until 2. when / as soon as 3. when / before / after / as soon as 4. when / before / after / as soon as 5. when / while PART C-D 1. before 2. as soon as 3. before 4. while 5. when 6. when 7. when Skills (Dealing with numbers) PART C 1. a) 1.2% b) 1,258,000 2. a) $1.8 billion b) 18% 3. a) 1/3 b) 5,000 4. a) 0.5% b) 2.8%

UNIT 12.Products
Vocabulary (Describing products) PART B

ununattractive uneconomical unfashionable unreliable uncomfortable unpopular

ininexpensive

imimpractical

PART C 1. high-tech 2. hard-wearing 3. high-quality 4. best-selling 5. long-lasting 6. well-made PART E 1.c 2.e 3.g 4.b 5.d 6.a 7.f 8.h Order: 7, 2, 5, 4, 3, 1, 8, 6 Listening (Best buys) PART A 1. camera 2. train ticket to Brighton 3. speakers for a computer 4. Prada bag 5. tree PART B 1. Memories of his travels and people he has met 2. The love of her life 3. Because he has bought speakers, he can play DVDs on his computer now. 4. Because she considers the bag a timeless classic it is well-made and she uses it every day. 5. Build a tree house in the tree he bought for his sons birth. Reading (Launching a new product) PART B 1.b 2.d 3.c 4.e 5.a PART C 1. true 2. false - Zespri Gold makes up only 10% of New Zealands kiwifruit production; the traditional

3. 4. 5. 6.

green kiwifruit is New Zealands most important fruit export. false The new variety is more attractive to Asian tastes. false It is also being marketed in South Korea and Taiwan. true false He says it is exciting to have something different to sell.

PART D 1. launch 2. promote 3. annual 4. emphasise 5. regional manager 6. picked up 7. revenue 8. co-operatives Language review (Passives) PART B 1. The gold variety of the kiwifruit is planted worldwide. 2. These Renault cars are made in France. 3. The rice is grown in India. 4. The staff were asked for their opinions. 5. My car is being repaired at the moment. 6. The missing file has been found. 7. This toy was made in Japan. PART C 1. are developed 2. is modeled 3. is planned 4. are used 5. are arranged 6. are manufactured 7. is exported 8. are shipped 9. are packaged 10. are maintained 11. are respected 12. are not exploited Skills (Presenting a product) PART B 1. attractive, stylish

2. 3. 4. 5. 6. 7. 8. 9. 10.

is made tell you comes selling price ideal special features Another advantage robust, elegant meet the needs

UNIT D Revision
10 Conflict Qualities 1. emotions 2. impatience 3. formality 4. weaknesses 5. enthusiasm 6. sympathy 7. creativity 8. calm 9. nervous 10. consistency 11. strong

Reading 1. off 2. are 3. 4. of 5. the Writing (Model answer) Jessica, The situation sounds terrible we had a similar situation in my company once. I don't think that you and your colleagues should try to deal with Keith yourselves. That could lead to trouble. Is there a manager above Lionel that you could go to see? Instead of talking about Keith directly, you could suggest that some regular performance reviews of employees work would be useful. The company will find out sooner or later that Keith is not productive and is just causing problems. Or

am I being unrealistic? Yours, 11 New Business Economics terms 1.c 2.b 3.a 4.b 5.c 6.a 7.b 8.a 9.c 10.c Time clauses 1.c 2.a 3.b 4.c 5.b 6.a 7.c Writing (Model answer) Euphoria is an investors dream. The economy is in a very good state: growth is high, unemployment is low and inflation is under control. There is an excellent labour force: school and university education is excellent, and managers and workers are highly skilled. The roads are very crowded: people and goods can be held up in traffic but, on the other hand, train service, both for goods and passengers, are fast and cheap. Some say that younger Euphorians are becoming lazy and too used to having money, but this is a relatively small problem. I do not hesitate to recommend Euphoria as an ideal country for a high-tech factory of the king you are considering. 12 Products Compounds 1. high-quality 2. best-selling 3. long-lasting 4. hard-wearing 5. well-made 6. high-tech Reading 1. contain contains 2. fill full 3. too to 4. economy economists 5. points point Writing (Model answer: a product you liked) Dear Sir or Madam I recently bought a Weight Monitor at one of your stores. Im writing to tell you how good it is. I eat a lot of business lunches with clients, and I have been able to control my weight much more easily. Its easy to read the information the screen is very clean. I especially like the graphs that show your weight over time they're very useful. 45 Euros is a good price for a product like this. Please let me know about any new models that you develop in the future.

Yours Faithfully Writing (Model answer: a product you didn't liked) Dear Sir or Madam I recently bought a Virtual Passenger(VP) in one of yours stores. Im a sales rep. I drive 100,000 kilometers a year and I often feel bored or sleepy. I thought the VP would help me keep awake. However, I soon found that the VP is very boring and its jokes are terrible. Once, when I almost fell asleep, the alarm did not work. The Virtual Passenger is a useless product. Id be grateful if you could send me a full refund. Yours Faithfully