Puriri Change Lab
Puriri Change Lab
Puriri Change Lab
May 2008
1:50pm Opening
Day One ents) in order to create a new whole. LeAnne Grillo and Jeff
Barnum introduced themselves as facilitators. They opened
with a “Cynics and Believers” debate in order to surface the
viewpoints participants held about the potential of this work-
shop.
“He continually changed the way that he wanted to convey the idea.”
“He had a basic idea to begin with, but didn’t know what the end product
was going to look like.”
“He started with the background, then the foreground, then he filled in
the details.”
“We are basing our interpretation of Picasso’s painting on our emotions;
actually, we don’t know what emotions he had while painting. We can
only know what emotions his work stirs in us.”
“Which came first? The name of the painting, or the idea for the paint-
ing? How was the idea of the painting born? Was it there in the begin-
ning, or did it emerge as he painted?”
Jeff played the film again, coaching participants to look at specific parts
of the painting, especially the bull’s head. He called this the “sacred cow”
and said that in creative work, it’s often the case that a key part of the
work around which the composition is created is the very part that must
be given up in order for the work to reach its full potential.
The DVD shown was The Mystery of Picasso, distributed by Image Entertainment.
Model building
Dialogue Interviews
People paired up - ideally with people they didn’t know so well - and interviewed each
other. They were asked to suspend their judgement of what was said and encouraged to
listen “alongside” their partner--to put themselves in their partner’s shoes. Afterwards,
they journaled:
ºº What did I hear?
ºº What did I notice about my hearing and listening?
ºº Were there any “ah-hah” or learning moments for me in the interview?
Given the idea that the only tool to change a system is ourselves (if we are not to act
violently), participants reflected on their own experience in the effort to create a CGO,
noting what particular strengths and passions are with them from their pasts as they move
forward in the effort. The facilitators asked participants to reflect and write on the fol-
lowing question: What personal experiences have I had in the effort to create a new CGO
that speak of this system’s current state of hope, unity, and diversity, with reference to the
framing question?
LeAnne and Jeff walked around the room answering questions of groups and individuals
as they wrote, and then asked groups to share with each other: Do you see any patterns
here? Are there experiences that a number of people have, and/or that seem to repeat
themselves? In general, many people showed that indeed, they were seeing a broad array
of common experiences in this regard.
Events, Structures, Mental Models
Day Two
meeting room in a circle, standing. One at a time, participants stepped forward,
and quoted a person they had met on their Learning Journeys, speaking in the first
person. These quotes were statements that they found striking, statements that
told them about how the other organizations work, and statements that inspired.
Through this exercise, they brought the larger system into the room with them.
“We learned something about the importance of language along the way – and
April 2, 2008 changed from Foundation for the Blind to Foundation of the Blind.”
“Every person in our organisation has something to do with the ways the organisa-
tion runs.”
“We do things this way because it is what’s right for the children.”
“The main reason that we are successful is that we narrow our focus on our ser-
Learning Journeys vices.”
“We deal with conflict by looking at our core values.”
As John LeCarre said, “The desk is a dangerous place “We have 180 employees and 200 volunteers, and have a waiting list for volunteers.
from which to view the world.” Learning Journeys give We treat them the same as we treat employees.”
the group a chance to experientially see their system “We sought to change our community’s view of what we do.”
through other people’s eyes. Participants signed up for “At first, we placed all these restrictions on the kids. Then we asked the doctors,
Learning Journeys to various locations and departed who said they could do anything – so we changed our thinking about how we work
after some brief instruction and preparation. Again with the children!”
the group was asked to suspend judgement and see the “We run some programmes so that people put their hands on their hearts and oth-
places they were going to visit with “fresh eyes.” ers so that they put them in their pockets.”
“Our users are called members.”
The documentation team went with only one of the “We have 1000 staff, and what binds us together is that we know we all share values
learning journeys, but received notes from all, which and passion.”
are included in this document as an appendix. “We deliberately avoid government funding as it gives us more freedom.”
“I started this because there was no support for me – I needed to find what would
support me.”
“We would love to come to your opening. We would love to help!
“We are the guardians of your treasures.”
“Maori and Pacific Islanders are interested in a lot more than just things about
Maori and Pacific Islanders.”
“We wanted to make a place where people felt comfortable and to which they want
to return.”
“Our structure is made up of trustees and kaumatua.”
“We base services on need.”
“We rely on small amount of funding from tax payers.”
“We have to do a lot of fundraising to fill in the shortfall.”
“We serve 85% of NZ population and we need these structures to support us.”
“Nothing is more important to us than our core values.”
“We publish a newsletter that is nothing to do with work and is all about our staff.”
After this exercise, participants journaled on questions that are living for them now.
1:40pm Seeing and Mapping Our Mental Models
Sitting in groups of three and starting from the previous day’s mental models exercise, participants reviewed their recent journal entries and sought to bring
forward any further cherished ideas, beliefs, assumptions, fears, and dogmas, they see active in the effort to create a new CGO. They wrote short phrases
describing these, read them aloud to the group, and placed them on a large white wall, facing the wall as an audience faces a theater.
Several members of the group agreed to help cluster the hexagons This exercise culminated in a few minutes of silent relfection and journaling,
by theme and labels were created for each cluster (on green hexa- with an optional “gallery walk” - a chance to get up close to the hexagons
gons), representing an overarching theme. They read, from left to and study them. The question for reflection was:
right, as follows.
Upon returning, participants shared regarding what is becoming clear to them - with attention to the idea that individuals are the primary tool for changing
social realities. Some of the insights were as follows.
“What is important to me is making sure that there is diversity – no matter “The image of a pendulum comes to me. There are so many different
what our culture is, we should have the opportunity to stand without be- opinions and ideas. There are lots of similarities within the mental health
ing judged.” and AOD and we need to work together.”
“This process has made me understand more of what we are looking for “Being out in the world alone is fearful – fear is the mind killer. We all
in this CGO – and how we can make a difference.” have our own fears but the joining of our minds here has allowed us to
form a nucleus, which comforts me = - united we stand alone we fall.”
“I have identified strongly with fear – I had to find my path in this sector.”
“At my best I will challenge authority and be there for my people, at my
“I feel strongly about working with different cultures and the movement worst I feel fear – that I may loose some of what I’ve got if I do say what
in New Zealand at the moment – with what is going on within this sector. I stand for. Supporting people to believe in their selves – challenge the
I want to help and contribute.” stereotypes have a voice – that’s what I want to do – to be there for my
people. I need to do that so I feel that I am alive. I know I can do that so
“For me, the key word is creativity – the Picasso clip said a lot to me – a I want to be able to give that.”
lot of my ideas pop up outside work.”
“Wearing the hat of the CEO of the org that has a contract in this CGO
“Customer focus, respect, integrity, compassion – I look in myself, and see – I have realised that I am driven by fear of the possible failure – more
my own biases. The journey starts with myself – with what can I offer to so than I realised. This has interrupted my productivity. In order to be
this process.” productive I have to recognise the components of the fear that I am expe-
rienced to allow others to help me with me with that.”
“What stands out for me is the importance of networking and getting dif-
ferent people together. I am also frustrated that this has not already been “Personal growth has become intertwined with this project. This project
done. There are many hurdles to get through – and I’m just wanting to has bought both the best and worst out of me. Stress anxiety and frustra-
get it underway and not being able to get it done now.” tion. My journey is about being more tolerant and more understanding –
this is what I have to bring to this project.”
“It may take longer to find the clarity about what this is. There are many
people that can contribute to the CGO that aren’t in it at the moment.” “There is a need for reassurance – we can give each other that. Part of
the reassurance is due to the ownership. No one has the ownership is
“This is not the end; it’s only the beginning – there is a purpose.” both a mental health and AOD project. We need to remember and reas-
sure others of this. Each is not a tag-on to this project – they are a joint
“The building of the Picasso painting had a profound effect on me – my venture. So we are equally fearful. It will be owned by both parts of the
life’s journey is to be here at this time and be a part of this journey. Trust- sector.”
ing each one of us that we can do this and we can do it in a safe environ-
ment. Everyone’s journey has been different and everyone’s journey may “I thought there was going to be nothing in the room when we came
not continue with this journey. I feel at peace with this project.” back. I wasn’t going to speak but I am. There are 2 emotions in this
world – love and fear. We have had a chance to voice these fears. Fear
is false evidence appearing real. If this fear is false there is another side our work will be emergent to us. I brought assumptions with me on how
of love that will come through. I know we can all get on the side of love to run organisations, and I need to let those beliefs go – needing leaders,
and move together with love. What blocks people is the fear and what for example.”
unblock people is moving through the fear with love.”
“I am both sides of the scale here. I am trying to educate myself and I
“What is it you need from me? To be part of this CGO? I had a few am grateful to be here. Mental and ADA go well together; I am proof. I
revelations; one is that my alcoholism has ruined both of my marriages. hope that my kids wont go through what I went through, but I would like
My marriages were great: when I praised my partner and when I got loved to think that there will be somewhere that they can go should they need
back – that’s what I feel I can offer…I can be one with this organisation. help with the same issues.”
I truly want the very best for this organisation.”
“A few things have surprised me over the last few days…there are some
“What I see is that this looks beautiful because of our diversity. I am a cultural differences that need to be worked out. I have a sense of over-
drop of water in the ocean. I bring myself fully into this project. We can responsibility and I need to create a balance between my life and my re-
choose to either pick it up and run with it or drop it and run away. I feel sponsibility for part of this project. Life balance is something I will have
strong in this room.” to think about. I am fearful of what may result, but it is important to get
the basics right at the beginning.”
“I feel strong now. I want better things for myself. We all deserve the
best and we have the ability to change this and make this the best for this.” “I am split down the middle, part burocrat and part radical. If this is to
be owned collectively, we need to listen to each other. My fear is what I
“Everyone could be a consumer at some stage in his or her life – I feel have to bringI’m afraid that my experience and knowledge will be per-
like there is a lot of history in this room. I am finding it hard to let go of ceived as overbearing. If you want it you can have it, and if you don’t I
my preconceived ideas. We can’t be afraid of failure – we can learn from am fine with that.”
failure… there are options and we can choose. Consumers should have
the power to choose which way through the system they want to go.”
“There are only 2 kinds of people in the world those who have a diagno-
sis and those who haven’t got one yet. If we sat down and wrote down
al the skills, knowledge and experiences it would be amazing. We are all
to the point where we can make a commitment to work together to get
the maximum benefit. I am praying that we will have jurisdiction over
the growth and the development. I have some thing to share and I feel I
have a responsibility to share it. Both AOD and mental health have a lot
to teach each other – if we can’t get the resources then we need to get out
there and find some. I want to share as much as I can.”
“My walk created many thoughts….we can have a small focus, we can
be small; but if we are effective and efficient then we can be of great
service.”
“I have full faith that we have all the skills and compassion to make this
work. Any masterpiece takes time – we have the capacity to make this
happen.”
Participants learned of the death of a close colleague, and held a minute of silence in his
honor. The reflections continued around the theme of freedom as a basis for healing,
growth, and moving forward: the space between a stimulus and a response. Participants
journlaed on their own highest future potential, and on what they have energy to do in the
efforts to create a new CGO, given everything they had experienced so far.
Initiative Seeds
What do you personally have energy to do? Participants wrote their answers to this
question in short statements on blue cards, and, standing in a circle, shared them with
the group. People listened for “allies” - those inclined in a similar direction, even if they
don’t agree on specific action steps and priorities. Allies then banded together in order to
establish working groups.
Participants then returned to the Studio in order to model initiatives.
The Studio
The final session of the workshop was held in the Studio. Bringing to bear all that participants
had learned and experienced, they were asked to model their new intiatives from natural ma-
terials. The groups took turns coaching each other by asking questions to help facilitate new
insights. Afterwards, the initiative groups had the chance to revise their models. Several of the
models changed dramatically and were made stronger through this process.
The studio concluded with a presentation of initaitive ideas using the models shown on an
LCD projector for a reference point. Moving from the metaphor of the models to the tangible
activities they represented, teams wrote down the main features of their intiatives, including
concept, purpose, and people needed to realize the effort.
These ideas are seeds for a future effort involving all collected stakeholders and their con-
stituencies. Their strength lies in their diversity and their novelty, and they need good soil and
care in order to be born and grow. To this end, the group held an afternoon session with the
framing questions “How can we cultivate the seeds we’ve planted? What is needed from us as
a group?” The session was somewhat squeezed in terms of time, and concluded with a listing
of who needs what and who can offer what. This “needs/offers” exchange was documented
to be taken forward by the project management team.
Appendix: Learning Journeys •
other
All new members get mentors to walk alongside them
• 50% of staff are members (visually impaired)
• And you can’t use your blindness as an excuse
St John • The mix brings a rich of talents
• Some members don’t want to be a part of the organisation just to receive
What stood out? its services.
• Criteria for membership can be a problem – the ? and experience are not
• Diversity the same
• Clarity, identification and commitment to core values • The foundation has many different funding sources
• Core values • This was an inspiring visit to an organisation that embodies evolution –
• Structure keeping well being in place they are still continually refining what they do
• On the wall was a poster showing a golf course:
What struck you? • “Commitment - The distance to success is measured by you own
DRIVE”
• Welcoming and knowledgeable • Another poster on the wall:
• Diversity threading core values blend paid and voluntary • “Working together – coming together is a beginning. Keeping together is
• Recognising conflict progress. Working together is a success”
• Role of history in foundation order of St John
Barnardo’s
• Judgement of crusades
• Order of St John (closed sense i.e. Masons) • Introductions
• Positive and negatives • Overview of CGO project
• Constantly evolving • Acknowledgement of the project from Beth (Barnardo’s)
• 120 years still there, resource, structure and sense of purpose • Few years ago came up with ½ values: Integrity / Respect / Passion /
• Evolving from community essential in rural Success. Barnardo’s has been functioning approx. 30 years. Document
• How much have to rely on fund raising taken to all staff re: values. Needed buy in from staff. Reflecting back
• Balance of business sales of First Aid Kits – service not core business the values needed good values. Since being in place has utilised the values
we do this to make up ‘shortfall’ when supporting/working with each other.
• ‘offender’ for someone who did not reflect core values • Discussion about Barnardo’s nation wide and it began – history – of the
• Definitely wanted to have 2 people in room, 1 Communication Manager service. Dr Barnardo working with the homeless. Began in Mangere for
• Assumption 2 young young mothers. Flats in Mangere.
• ? did not want negative feedback going to DHB • Struggle in some communities
• Good reputation over the years
Foundation of the Blind • Restructured often. Have 5 Management units around Auckland. Have
area managers and team leaders
• We were surprised and amazed at the similarities between our journey and • Often Family support / supervised visits
theirs. • Barnardo’s have managers who look after the teams. Monthly meetings
• The importance of words: from Foundation “for” the Blind to Foundation • Communication can be hard
“of ” the Blind (2002) • Strengths in formal support/supervision
• It’s all about the members!! (Consumer = member) • Good mix of staff
• “The Foundation is the people” • Funding comes from govt for family support services i.e. Plunket, MH,
• The happiness of the members is important and District Health. Work with client 1:1. Negotiated rates/hours.
• Members can phone the chief executive Develop relationships
• Members CHOOSE what they want • Domestic violence work funding sought from Govt.
• Members VOTE for the board and 3 out of 9 are members • Roll over contracts may put $$ in other areas
• Members tell staff what to do BUT this is new and it is hard to motivate • CYF drive the needs for various areas
people to vote • Manage supervised visits between parents at day care centre
• Members form community committees and provide peer support to each
• Fundraising money assists the day care centre Liberties – take ownership. This is what we will do, stick to it, commit to
• Barnardo’s reviews funding annually nationwide via Regional Manager purpose, narrow focus
• Have history/data that back up and support financial assistance etc. • Continuity – commit to 2 years – don’t denote
through the lengths of time Barnardo’s have been around. • Managing fake mentality
• What can we do or service are going to support a CGO? Why reinvent • Nurturing leadership from grass roots
the wheel? • Natural being in service – less
• Focus on parenting/teenage etc • Seed funders – govt take over funding
• Opened teen mothers group – via approached Barnardo’s • Potential linkages
• S.W.O.T analysis – making it rough for children. Strengths / Weaknesses • Branding Consultation
• Core business – priority • Similarity under label
• Core values, beliefs, principals. Vision • Volunteer board
• Strategic plan, goals driven by local group, annual plan • Community participation
• Work with age 0-17 year olds • Every consumer quizzed – accountable to
• Conflict with PORES other service • When people start jump on the same boat “one team”
• Audited by EROS • Peer support
• Passion of the staff keeps them motivated. • Piercing clarity of role
• To do “get the passion, vision, core values, governance, leadership, heart • Rewarding volunteers, training
of the matter.
Canteen