ZABEEL INTERNATIONAL

World Class Training Moulding High Quality Professionals

Course Calendar 2012

Bank Street, Bur

Dubai. ***

Z ZA AB BE EE EL L IIN NT TE ER RN NA AT TIIO ON NA AL L Near Al Mullah plaza, Al Qusais. ***

Al Ghurair City , Deira

***Al Ghaith Holding Tower, Abu

Dhabi,

***Dubai Bank Building, RAK

Tel: +971 4 3974905 Fax: +971 4 3974906 Email: [email protected] Web: www.zabeelinstitute.ae

TRAINING COURSES 2011

Introduction About Zabeel Courses

3
4

5
6 8

Public Training Programs ( 1 or 2 days training) Regular Courses( 2-3 months)

General Information Registration Terms & Conditions

13 13

14 Booking Form 16 Client List 18

Welcome to Zabeel International

Zabeel is Dubai's leader in management training & corporate consultancy. We offer a wide range of business and management training, both in Dubai and outside. Zabeels experienced trainers are highly skilled in Finance, Human Resources, Banking, PR, Communications and other subjects. They professionally deliver the highest quality of course content. At Zabeel, we want our delegates to maximise & embrace their potential. Our training courses ensure that this happens. Zabeel continues to be the most competitive training provider in Dubai offering the highest level of customer care, flexibility, value & expertise in the market.

Offering

2011 Course Brochure - over 60 quality courses available Specialist Courses - unique training opportunities Tailored Programmes In-House Training Corporate Consultancy - expertise provided in any field or industry New Courses - widest range of business and management skills One-to-one Mentoring & Coaching Special high-level 2-3 day courses for top management

Special Focus for 2011

Essential Skills for Competitive Business Progressive HR Management Transformational Training, Development & Motivation Retailing Strategy Contracts Management

Value

Most competitive training provider in the market Welcome & Farewell Pack Great course savings Loyalty offers th Savings with Group Discounts 5 person goes free

ABOUT ZABEEL Our Mission

Zabeel Internationals mission is to mould high quality professionals in Business, Administration, Management, and Engineering & Finance Etc additionally, to provide learners with the opportunity to understand facts and ideas, to think analytically & creatively, to impress conclusions clearly by promoting intellectual inquiry, which encompasses their cultural, social and professional development

Organization
We have been established for 20 years, working In Dubai. We work as a team whose aim is to ensure delegates receive the highest level of training, customer care and value for money.

Clients
We welcome delegates from all sectors of industry including, banks, the oil, petrochemical, pharmaceutical and telecommunication industries, government departments, ports, transport and many other areas of business. Attendees range from Administrators to CEOs, Senior Managers to Company Directors, from graduates new to the business world to the Personal Assistants of Government Ministers.

Trainers
Courses are delivered by professional and highly qualified trainers with experience in all aspects of business. Their expertise gives delegates superb up-to-the-mark training blended with practical case studies based on their own experience.

Hands on Approach Training Centres

Zabeel has 2 branches in Dubai which is centrally located and well connected by public transport. Our Training centres are: Our clients give 100% positive feedback on the courses that we run, and we are aware that much of the business that we receive is by recommendation and by word of mouth. Zabeel ensures that each delegate is treated as an individual. We see that they receive all the help they need, whether it is with tailoring the training to suit their personal needs or giving support in buying a lap-top. Our aim is to ensure that all delegates leave having acquired new knowledge and skills and having fulfilled their course ambitions.

Centrally located, Air-Conditioned training rooms Natural daylight Access to office facilities Large selection of supermarkets and restaurants very nearby Smoke free rooms

Special courses
Special courses in virtually any area of management can be arranged and run in Dubai.

We at Zabeel Offer
Management & Leadership Sales and Marketing Human Resource Management

Contracts management & Project management PMP Information Technology Accountancy & Finance ERP, SAP, Tally, peachtree CMA, CPA, CIA, ACCA, CIMA, CFA Business Communication & Writing Administration & Secretarial

Airline Courses Personal & Professional Development

Logistics & Supply chain Management Material Management , Retail Purchase Management, L/C Languages English Arabic French

Public Training programs (1 day or 2 days Training)

Management & Leadership 1 2 3 4 5 6 7 Strategic thinking and Planning Planning & organizing Customer Relation Management Effective Coaching and Mentoring Event Management Supervisory Skills Advanced Management Skills Management skills & Other Soft Skills 1 2 3 4 5 6 7 8 Assertiveness Skills Creative problem Solving and Decision Making Skills Customer care Skills Emotional Intelligence Negotiation Skills Presentation Skills Time & Stress management Team Building Sales and Marketing 1 2 3 4 5 6 7 8 Principles of Marketing Consumer Behavior & Marketing Strategic Product Management Channel Distribution & Retail Marketing Advertising & Promotion CRM Customer Relationship Management Skills and Strategies for Sales Professionals Business Planning & Marketing Human Resource Management 1 2 3 4 5 6 7 8 HRM & Organizational Development Organizational Behavior Acquiring Human Resources Performance Appraisal & Compensation Management Training & Development Employee Relation Labour & Immigration Law in UAE Strategic HRM Hotel & Hospitality Management 1 2 3 4 5 6 Front Office & Operation Management House Keeping & Facilities Management Food Supply & Service Management Managing Catering Services Human Resource Development in Hospitality & Tourism Customer Service

7 8

Sales & Marketing in Hospitality Industry Strategic Management in Hospitality & Tourism Secretarial & Administrative

1 2 3 4 5 6

Management Skills for Executive Secretaries& Administrators Management Skills for Office managers & Administrators Certified Administration & office management Professional Finance for Executive Secretaries and Office executives Document Control for Secretaries Advanced Ms Office for Office executives Business Administration

1 2 3 4

Business Management International Business Business Administration Skills OD in MNCs (Organizational Development in Multinational Companies) Airline, Travel & Tourism Management

1 2 3 4 5 6 7 8 9

Airline Reservation & Ticketing (Galileo, Sabre, Amadeus, Abacus) Passenger and Airport Handling Airport Operations & Management Aviation Management Cabin Crew Travel Management Tourism management Hospitality Management & Customer Service Airline Call Center Business communication & Business Writing

1 2 3 4 5 6

Professional Business Writing Skills ( Level 1 &2) Advanced Business Writing Skills ( Level 2) Writing Skills ( Overview of Grammar) Report Writing ( general) Report Writing ( Technical) Business English for Executives & Managers Finance and Accounts

1 2 3 4 5 6 7 8 9

Budgeting & Cost Control Computerized Accountancy( Tally, Peachtree, Quick Books, dac easy, Focua, Wings) ERP on Oracle, SAP ERP Finance for non Finance professionals Financial Analysis and Evaluation Corporate Finance Improve efficiency for Accounts and Finance Operations Principles of Accounting- Introduction to Concepts, uses and Methods MIS Reporting ( Financial)

10

Investment & Portfolio Management Logistics and Supply Chain , Retail , Purchase Management

1 2 3 4 5 6 7 8 9 10

Material Management & warehouse management Inventory Management, Procurement and Purchase Management Freight Forwarding, Distribution and Transport Management Logistics Operations and Supply Chain Management International Trade and Import/ Export Management Letter of Credit and INCOTERMS Shipping Operations and Management Retailing and Merchandise Management ERP on Logistics Lean Six Sigma Logistics Contracts and Project Management

1 2 3 4 5 6 7 8 9 10

PMP Exam preparation The Knowledge Areas of a Project Monitoring and Controlling projects Project planning & Scheduling by Primavera or MS project Certified Contracts manager The concepts of Contract Management Handling & Resolving Contractual Claims How to be a successful Arbitrator The FIDIC Contracts Format Tendering procedures and Bidding Evaluation

Regular Courses
1 DEPARTMENT OF LANGUAGES
1.1
English 1.1.1 1.1.2 1.1.3 1.1.4 Paper/CBT / iBT TOEFL IELTS ( general/ Academic) GMAT, SAT, GRE Certification Of Business English ( Conversational Business English, Written Business English) 1.1.5 Business Correspondence (Business writing) 1.1.6 Creative writing ( for students) 1.1.7 Advanced Conversation ( level 3) 1.1.8 British Accent/ Pronunciation 1.1.9 Grammar 1.1.10 Spelling & writing 1.1.11 English Spoken 1.1.11.1Intermediate ( level 2) 1.1.11.2Basic ( level 1)

1.2

Arabic 1.2.1.1 Intermediate 1.2.1.2 Basic

1.3

French / Russian /German / Hindi / Farsi 1.3.1.1 Intermediate 1.3.1.2 Basic

DEPARTMENT OF ACCOUNTANCY & FINANCE

2.1 Beginners Level
2.1.1.1 Manual Accounting 2.1.1.2 Manual Based Practical Accounting

2.2

Advanced level 2.2.1.1 2.2.1.2 2.2.1.3 2.2.1.4 2.2.1.5 2.2.1.6 2.2.1.7 2.2.1.8 Practical Accounting CFM ( Certified Financial Management) CFA ( Certified Financial Analyst) Budgetary Control Financial Analysis LC / Import & Export Management MIS Financial Management 1

2.2.1.9 International Financial Management 2.2.1.10Techniques of Auditing

2.3

Finance Qualification Courses 2.3.1.1 CMA 2.3.1.2 CIMA 2.3.1.3 ACCA 2.3.1.4 CPA 2.3.1.5 CIA 2.3.1.6 CIPS Computerized Accounting 2.4.1.1.1 Tally 2.4.1.1.2 Peachtree 2.4.1.1.3 Quick Books 2.4.1.1.4 Focus 2.4.1.1.5 Daceasy Enterprise Resource Planning (ERP) 2.5.1.1.1 On Oracle Financials 2.5.1.1.2 SAP Banking & Financial management Finance for Non finance professionals Investment & Portfolio Management Retail Management Purchase Management Material Management Logistics & Supply Chain Management 2.12.1.1Inventory Management 2.12.1.2Ware house Management 2.12.1.3Letter of Credit 2.12.1.4 Import Export Management 2.12.1.5Logistics & Supply Chain Management 2.12.1.6ERP on Logistics 2.12.1.7Lean Six Sigma Logistics

2.4

2.5

2.6 2.7 2.8 2.9 2.10 2.11 2.12

DEPARTMENT OF MANAGEMENT STUDIES 3.1

Airline, Travel & Tourism Management 3.1.1.1 Airline Reservation and Ticketing(Galileo) 3.1.1.2 Passenger & Airport Handling 3.1.1.3 Tourism Management 3.1.1.4 Abacus, Amadeus & Sabre 3.1.1.5 Air line Call Centre 3.1.1.6 Cabin crew 3.1.1.7 IATA/ UFTAA foundation Course 3.1.1.8 Virgin Atlantic Fares Hotel Management

3.2

10

3.3 3.4 3.5 3.6 3.7 3.8

3.9

Sales/ Marketing Management HRM (Human Resources Management CRM( Customer Relations Management) Business Management ABE (Association of Business Executives) Qualifications Professional Executive Secretary/ Administrator 3.8.1.1 Executive Secretary / Administrator training 3.8.1.2 E-Office for Executives 3.8.1.3 Financial Accounting for Executives 3.8.1.4 Shorthand 3.8.1.5 Document Control Management Skills Training 3.9.1.1 Strategic thinking and Planning 3.9.1.2 Planning & organizing 3.9.1.3 Effective Coaching and Mentoring 3.9.1.4 Event Management 3.9.1.5 Supervisory Skills 3.9.1.6 Advanced Management Skills 3.9.1.7 Assertiveness Skills 3.9.1.8 Creative problem Solving and Decision Making Skills 3.9.1.9 Customer care Skills 3.9.1.10Emotional Intelligence 3.9.1.11Negotiation Skills 3.9.1.12Presentation Skills 3.9.1.13Time & Stress management 3.9.1.14Team Building 3.9.1.15Telemarketing / Call Centre Training

DEPARTMENT OF I.T.
4.1
MS OFFICE 4.1.1.1 4.1.1.2 4.1.1.3 4.1.1.4 4.1.1.5 4.1.1.6 4.1.1.7 MS Office E Office Advanced Excel ( level 1, 2, macros) MS Access ( Level 1, level2) ICDL Cambridge Visio

4.2

NETWORKING 4.2.1.1 4.2.1.2 4.2.1.3 4.2.1.4 4.2.1.5 4.2.1.6 4.2.1.7 4.2.1.8 4.2.1.9

MCSE MCITP MCTS Server 2008 RHCE CCNA CCNP Comtia A+ Comtia Security + Hardware & Networking

11

4.3

4.4

4.2.1.10SQL 4.2.1.11Oracle 10g PROGRAMMING 4.3.1.1 ASP.Net. 4.3.1.2 VB.Net 4.3.1.3 C &C++ 4.3.1.4 Visual Basic 4.3.1.5 Java DESIGNING 4.4.1.1 Graphic Designing ( Photoshop, Illustrator, Corel Draw, Quark Express etc) 4.4.1.2 Web Designing 4.4.1.3 Web Master Program 4.4.1.4 AutoCAD 4.4.1.5 3DS Max 4.4.1.6 Interior / Exterior Designing 4.4.1.7 Printing & Publishing ( Pre Press) 4.4.1.8 Video Editing

Dept. of Engineering Management

5.1 5.2 5.3 5.4 5.5 5.6
Project Management Professional (

PMP)

Project Planning & Scheduling 5.2.1.1 MS Project 5.2.1.2 Primavera 3 Project Management Accounting Project management of Costs, Value and Resources. Quality Management ( TQM)

CADD Design 5.6.1.1 5.6.1.2 5.6.1.3 5.6.1.4 AutoCAD Micro station STADD.PRO Autodesk Revit Series Building

5.7

5.8

Contracts Management 5.7.1.1 5.7.1.2 5.7.1.3 5.7.1.4 5.7.1.5 HSE Mgmt 5.8.1.1 5.8.1.2 5.8.1.3

Arbitration Contract Development FIDIC Contracts Formats Handling and Resolving Contractual claims Tendering Procedures and Bidding Evaluation Environment Health and Safety General Site Hazards

12

5.8.1.4 Risk management 5.8.1.5 HSE Rules , OSHA, ISO 14001,OHSAS 18001

5.9 5.10

Professional Document Control System Oil & Gas Management 5.10.1.1 Piping Engineering & Design 5.10.1.2 Piping Stress Analysis 5.10.1.3 Structural Engineeing for Oil & gas 5.10.1.4 PDMS 5.10.1.5 PDS 5.10.1.6 LabVIEW 5.10.1.7 CAESAR 5.10.1.8 ANSYS

13

GENERAL INFORMATION

How Do I Book a Course? You can book any of our courses in a number of ways: By Telephone - +971 4 3974905 By the Web -www.zabeelinstitute.ae By Fax - +971 4 3974906 Or through a representative. What's Included in the Course Fee? Course Registration Reference material & handouts Welcome Pack Lunch and light refreshments for each course day Course certificate Course Programmes Upon registration, delegates will receive their welcome pack, relevant course material and a programme for week 1 of their chosen course. Due to the flexibility we are able to offer our clients, this may be changed to accommodate any modification of course modules during the following training week(s).

Language It is advisable that delegates should have a good understanding of the English language in order to participate within the training sessions. Course Attendance Certificates Certificates are issued to delegates who have actively participated & attended their training and shown commitment to increasing their own personal development and progression.

REGISTRATION
Registration & Booking Procedure Once you have selected a course and have been offered a provisional booking, you will be asked to complete the registration form. Early registration is recommended to avoid disappointment when courses are oversubscribed. On receipt of the registration form we will then send you an acceptance letter together with an invoice. Your booking is not confirmed until full payment has been received. When the invoice has been paid your registration is confirmed.

14

TERMS AND CONDITIONS

Fees Include: Course Registration Reference material & handouts Welcome Pack Lunch and light refreshments for each course day Course certificate Course Photo Substitutions Substitutions can be made only two weeks before the program starts. Payment Course places are not confirmed until a completed registration form and full payment have been received. Course fees must be paid in full at least 2 weeks before the start of each course.

Offers & Promotions Any person registering for a course must advise Zabeel of any promotional offer they are applying for at the time of registration. Discounts can not be added after documentation has been issued. Terms & conditions apply. Zabeel International reserves the right to remove the offer without notice. Group Discounts A "Group" is classed as any one Client who is sending more than four delegates on one course. This only applies to a group from the same organization attending the same course, on the same dates. These group discounts are only applicable to courses outlined in this brochure. The group discount applies only to registrations that are made at the same time. For example, if a company wants to receive one free place, four names of delegates need to be given together at the time of registration. This discount can not be used in conjunction with any other promotional offer.

15

TERMS AND CONDITIONS Cont'd

Payment by Cheque Current dated Cheques should be made payable to "ZABEEL INTERNATIONAL" and crossed "a/c payee only" with the title of the programme(s) clearly indicated on the back. Please allow 5 days for clearance. Payment by Bank Transfer Important Note: Please ensure that the invoice number and delegate's name are given when making the payment transfer Payments should be made to "Zabeel International Institute of Management &Technology A/c No: 1000913945 Bank : Commercial Bank of Dubai Branch : Bur Dubai, Dubai SWIFT: CBDUAEAD Payment Reference: Company name and Invoice number. Alterations to the Programme Zabeel International reserves the right to improve or make amendments to courses or to the published programme or to cancel any course at any time and to offer an alternative date, a full refund or a credit, without liability for any consequential loss or damage. Cancellations Cancellations must be confirmed in writing. Cancellations may be made at any time and a refund will be given in accordance with our cancellation conditions. It is accepted that fees paid may be carried forward to another course. Cancellations are subject to the following: For cancellations more than 4 weeks before the start of a course, 100% of paid fees may be carried forward to another course or full refund given. Less than 4 weeks and more than 15 days, 70%of the fees can be carried forward to another course or alternatively a refund of 70% of the course cost can be given. Less than 15 days, 50% of the fees will be carried forward to another course. For cancellations received within two weeks of the course start date or if a delegate fails to attend the course, 100% cancellation charge will be made*. *Wherever possible, every effort will be made to carry forward
your payment and accommodate you on an alternative date. However, in certain cases some additional costs or charges may be incurred.

16

BOOKING FORM
Please complete in BLOCK CAPITAL LETTERS to reserve your place on the course. Delegate Information Title: Job Title: Organisation: Address 1: Address 2: Town: City: Country: Telephone: Email: Course Details Course Title: Course Ref: Start Date: Fee: End Date: Fax: Mr/Mrs/Ms Surname Forename

Where did you hear of Zabeel International? Have you been on a Zabeel International course before: Are you proficient in English? What do you wish to gain from the course:

YES / NO YES / NO

What areas you would like to see covered on this course if possible?

17

BOOKING FORM Cont'd. Payment Details (please tick which type of payment you will be making) Course fees must be paid in full at least 2 weeks before the start of each course. Places are not firm until payment has been received. Payment may be made by cheque, credit card or by bank transfer.

I enclose a cheque or postal order for

Cheques and postal orders should be crossed 'Account Payee' and made out to Zabeel International.

Please debit my Access/VISA/Mastercard/Delta/Switch/American Express (please circle) ( to be done at the institute)

Payment by bank transfer

Payments should be made to "Zabeel International Institute of Management &Technology at:

A/c No: ( Available upon request) Bank : Commercial Bank of Dubai Branch : BurDubai SWIFT: (Available upon request) Payment Reference: Company name and Invoice number.

I have read and accept the terms and conditions as set out in ZABEEL INTERNATIONALS programme:

Signed:

Date:

18

Zabeels clients are diversified across many Sectors and Industries. Some of our corporate clients are

ANTAL INTERNATIONAL NETWORK AL ROSTAMANI GROUP of COMPANIES BMA INTERNATIONAL CHALMERS ENGINEERING Co (L.L.C.) DECO EMIRATES CO LLC DEWA DOOSAN INDUSTRIES DUBAI AIRPORTS DULSCO LLC EDARA LLC EMAAR INDUSTRIES FOOD SPECIALITIES LTD INTERNATIONAL CRICKET COUNCIL KEMPENSKY LAND MARK GROUP LE MERIDIEN MINA SEYAHI NBD SANA CAPITAL PUBLICIS GRAPHICS DUBAI WELCARE HOSPITAL QUEST INTERNATIONAL and many more.

19

3W NETWORKS FZCO, UAE A2Y Group AGREKKO Al Ain Dairy AL AIN DAIRY FARM Al Bastis Mukta AL BOGARI AL DEVLEY Al Habtoor Engineering AL HABTOOR ENGINEERING LLC Al Itqan Factory Al Jawhara Hotel Al Rostamani Group Al Rostamani Group of Companies Al Salam Aircraft (Saudi) & Learning & Development Center (Saudi) Al Salam Aircraft-Saudi Arabia AL SHIRAWI AL Tamimi Investment LLC Alstom Power Services LLC AMERICANA COMPUTER SYSTEMS LLC Antal International Network APL Emirates MNC ARAB BUSINESS MACHINE LTD. Arabian Electricals-Abu Dabhi Av Telco Dubai Bakemart LLC BANK MELLI IRAN Bespoke Limited BG Tunisia Limited BIN MOUSA & DALY BMA International BOEHRINGER INGELHEIM Bond Communications CANPACK MIDDLE EAST Chalmers Engineering City Services Consulting-RTA CML International Dubai Compass Integrated Security Solution CORAL BOUTIQUE HOTEL/ HNH Training Center CTC DAL Group Company Limited DEPA United Group DEWA Doosan Industries Dubai Airports Dubai First International

Dulsco LLC EASTGATE CAPITAL GROUP Edara ELLISDON PROJECT & CONSTRUCTION MANAGEMENT Emaar Industries Essa Engineering FLEXIMAK Flora Land Hotel Food Specialities Ltd GEA Middle East FZE GLOBAL INTERNATIONAL TECHNOLOGY (GIT) Global medical Solution Go Dolphin Grand Stores Trading Great Cirlcle Line Co LLC Greenshield Insurance Gulf Spring Contrracting Halliburton Hansaflex Hydraulics, Middle East Harlequin Marquees Hawk Media Publishing HOERBIGER SERVICES Holiday Inn Dubai Al Barsha IMDAAD International Cricket Council I-Safe Organization (FILCOM) ISMAILI CENTRE DUBAI KEMPINSKI HOTEL Kernev Construction Importing LLC L & D consultancy (Emmanuel Ichima) L & T Electronics Land Mark Group Larsen & Toubro Limited Le Meridien Link Middle East LUCY Switchgewar LWD Engineering M.I Production Maritime Industrial Services Co. Ltd. MID EASTSHIP MANAGEMENT LTD. MIS MJB INTERNATIONAL MJB INTERNATIONAL Mobiserve Contracting Mohammad Abdul Rahman Murray and Roberts LLC

NABORS DRILLING National Drilling Corporation NBD Park Hyatt Hotel PEPSICO PFEIZER GULF FZ-LLC PICO International LLC Pinnacle Computer System PRECISION FASTENER LLC Publicis Graphics Dubai Quality Growth Resources Quest International Property FZE RAK Municipality RAK PRECAST Ramada Hotel REDINGTON GULF FZE Regent Palace RICHMONT DUBAI FZE SALAMA TRADING Sanofi Aventis Group SATGROUP SD (Middle East) LLC SEL Middle East B. SC Seville Products LTD SHALIMA HEALTHCARE LIMITED Shapoorji-Palanji Sharjah Airport Free Zone SHATTAF JEWELLERS Sheikh Khalifa medical City Siemens SILVERTECH Skelmore Trident Smith & Nephew Standard Chartered STANDARD CHARTERED BANK SUHAILI COMMUNITY Sultan Group Tak Consultant Tata Consultancy Service Lmtd. TETRAPAK Trinity Engineering Services UIPS UNITRA INTERNATIONAL 20 VFS Global LLC

UNITED INTERNATIONAL PHILIPPINE SCH