Next Generation Network OSS/BSS

Market and Forecast 2013-2018

May2013

Overview:
NGN promises a high quality end-user experience. Telecommunications service providers expect the NGN framework to provide them with tools that would ensure customer loyalty. However, the path towards achieving the ideal NGN is fraught with formidable challenges. The most critical challenge confronting operators is optimizing their OSS and BSS platforms, systems, and processes. With research beginning in 2007, the report Next Generation Network OSS/BSS Market and Forecast 2013-2018 provides a comprehensive analysis of drivers and issues related to technical and business aspects of OSS/BSS deployments and developments while forecasting their growth over the next five years. Technical Overview of OSS and BSS in NGNs: This section begins with an introduction to OSS and BSS and their roles in the operator environment. It explains the various blocks that go into building of the OSS: Network elements, events, alarms and others. It next explains the BSS building blocks: Billing, rating, mediation, charging, customer care and others. This section is followed by the description of prevalent industry approaches like TMN - FCAPS model that are widely followed by operators. The section then analyzes the technical impact of NGN on OSS and BSS architectures. Vendor Analysis: Profiles of vendors offering OSS/BSS products and services for next generation networks. This section first explains the basis of vendor selection including vendor classification, innovative contribution, market leadership position and future growth path. Each vendor is then analyzed in the light of its product and solution portfolio, major implementations, differentiating aspects with other vendors and their future plans. The report includes recommendations to vendors including diversification, best practices, market segment, and solution approach. Quantitative Analysis and Forecast: This section begins with a detailed explanation of the research methodology. Quantitative analysis includes measurable items such as billing systems, network management systems and their sub-classes (mediation, wholesale billing, retail billing, CRM, revenue assurance, resource management, task management, delivery management, synchronization management) along with geographical segmentation, trends and projections. Importantly, the quantitative analysis assesses the impact of various drivers and issues on the above measurable items, thus forming a logical conclusion of the quantitative discussion in the previous sections. Note: This section represents a comprehensive forecast including Forecast Methodology by Overall OSS and BSS Software Market, Split by OSS and by BSS separately, by geography (NA, EMEA, CALA, and APAC), and by modular break-up including: Network Planning and Engineering (NPE), Fault Management (FM), Performance Management (PM), Provisioning and Service Activation (PSA), Inventory Management (IM), Billing and Customer Care (B&CC), Mediation (MD), and Revenue Assurance (RA).

Questions answered in this report include: What are the telecom network operator interests in NGN OSS/BSS?

What are the challenges to OSS and BSS implementation? What are the best OSS and BSS approaches for NGN? What are the technologies involved in OSS and BSS? Who are the leading vendors for NGN OSS/BSS? What is the market forecast for OSS and BSS?

Key Findings:

Consolidated OSS revenue will realize 1.4 times more than BSS throughout the period Combined NGN OSS/BSS market (software revenue) will reach US$ 54.36 billion globally in 2018 with 13.72% CAGR From component perspective, share of services revenue will increase from a little above 40% to 60% of totals by 2018 NA will remain be the top revenue generating zone with 39% market share and APAC will follow with fastest CAGR of 16.82% An OSS platform shift will be triggered by wearable devices(wearable glasses, smartwatch, etc.) and cloud service medium for BSS Among five OSS modular markets, PSA will have the highest market share by 33% but IM will experience the fastest CAGR of 22.14%

Target Audience:

Mobile network operators Network and services integrators OSS/BSS products and services suppliers Next generation network infrastructure providers Third party providers of content, commerce, and applications

Companies in Report:
013 Netvision 3 (Hutchison) AAPT Airtel Albacom Alcatel-Lucent Ascom Network Testing Alltel Alvarion USA Amdocs Annies Antel Uruguay AOL Apple ARTelecom Ascom AT & T Dobson AT & T Edge AT & T Mobility AT&T AT&T Wireless Augere AWCC Axtel Comcel (Voil) Baikal Westcom Russia BakCell Azerbaijan Bandwidth.com Batelco Batelco Bahamas Bell Bell Aliant Bell Canada BellSouth Communications Bezeq Bharti Tele-Ventures Bouygues Telecom Brasil Telecom British Telecom Broadview Brocade BskyB (EasyNet) BSNL BT BT Wholesale Cable & Wireless CableVision Caiway Camtel Cameroon CAN CAN Melita CAT Telecom Thailand Cbeyond Communications USA CBOSS Cellcom Cellcom Malaysia CenturyLink Cerillion CFE Charter Communications China Mobile China Telecom China Unicom Chunghwa Telecom Cingular Clearwire ClearWire USA Colombia Velcom (MDC) Belarus COLT Comarch Comcast Comnet Comptel Corporation Comverse Convergys Cosmote Covad Cox Communications cVidya Inc Cybercity Cyta Czech Telecom Dell Deutsche Telecom Digi Digicel Direct on PC DIRECTV Dorado Software Eircom Elitecore Technologies Embarq Equant Ericsson Eschelon Telecom USA ETB Evolving Systems Inc Excel Communications Fair Point Fastweb Formula Telecom Solutions France Telecom Freenet.de Germany GCI Communication Corp Ghanatel Global Crossing GO Group GO Mobile Malta Golden Lines H3G H3G Italy Hathway Hewlett-Packard Company HighDeal Hot HTK Huawei Hutch Hutchison Hutchison Telecom IBM Ice Idea Cellular Imperial Online In2cable Indo Sat Indonesia Comnet Indosat M2 Indus Towers InfoVista ingTel Inmarsat Intec Telecom Systems Intelco International Telecommunications Kingston Communications Korea Telecom KPN KT KTF LCH.Clearnet Level 3 LHS LogNet Systems M1 Mailtec Maroc Telecom Maxis MCI MCI WorldCom Meditel Melita Metratech MindCTI Ltd Mirant Corporation Mirs Mobilkom Austria MobilTel MobilTel Bulgaria Motorola Motricity MovieBeam USA MTC MTN MTN Etisalat MTN South Africa MTNL MTS MTS Allstream MTS Russia Mycom MYtv Nepal Telecom NetCracker Netia Neural Technologies Nippon Telegraph and Telephone Nokia Nokia Siemens Networks Nomad Nortel Global Nortel Networks NRJ Mobile NSN NTS Indonesia NTT NTT DoCoMo Netadmin Systems O2 O2 Germany O2 UK Oi Omantel ONO OpenCloud OPT-PF Optus Oracle Orange Orange France Orange Poland Orange Slovakia Orange Switzerland Orascom Orbitel Pacific Bangladesh Paetec Communications USA Partner Pelephone Pine Telephone Pipex Polkomtel Purcell USA Qwest Railtel Corporation Redknee Reliance RFF France Rogers SBC Scarlet Telecom SensorLogic SFR Shaw Cablesystems Sherburn Telesystems Silk Telecom Simfonics SingTel SingTel Optus SK Telecom SoftBank Sonatel Sonera Carrier Networks Sparkle Spice Spirit Telecom Sri Lanka Telecom STA Andorra STC Saudi Arabia Subex Swisscom Synchronoss T Mobile Tango Networks Tata Teleservices TDC TDS Telcordia Technologies Inc Tele2 Telecom Austria Telecom Italia Telecom Malaysia Telecom Namibia Telecom New Zealand Telecommunicoaes de Mozambique Telefonica Telefonica Del Peru S Telefonica S.A Telekom Malaysia Telemar Telenet Belgium Telewest Broadband Telfort Telgua (Claro) Guatemala TeliaSonera Telkom SA Telkomsel Telstra TELUS Teracom Terrastar The MTN Group Africa The US Army TIM Time Warner Cable Time Warner Telecom Time.com Malaysia Tiscalli T-Mobile T-Mobile Germany T-Mobile UK T-Mobile USA TNSI Transtel Trilogy Dominicana (Viva) Trilogy International Partners TTI Telecom Turkcell twtelecom Tyco Telecommunications Telcordia Technologies Inc Uecomm UPC US Cellular UshaComm Ventraq (Formerly ACE*COMM) Verizon Verizon Wireless Vibo Peterstar Videotron VimpelCom Group (Beeline) Virgin Media Business Virgin Mobile Vivacom Vodafone Vodafone (SFR) France Vodafone Ghana Vodafone Spain Vodafone UK Voiamo Volksbank Vonage VPIsystems Inc VTel Holdings Wana WANDL (Wide Area Network Design Laboratory) Wateen Telecom WebNMS WildBlue Communications Wind Xalted XINTEC SA You Telecom Zain Iraq Zain Kuwait ZTE ZIRA

Table of Contents
1.0 EXECUTIVE SUMMARY 9 2.0 NEXT GENERATION NETWORKS (NGN) 11 2.1 INTRODUCTION 11 2.2 NGN IN CONTEXT 11 2.3 OVERVIEW 15 2.3.1 TIMELINE 15 2.4 COMPARISON OF NGN WITH PUBLIC SWITCHED AND DATA NETWORKS 16 2.5 NGN MARKET DRIVERS 17 2.5.1 TELECOM OPERATOR AND VENDOR INTERESTS 17 2.5.2 IMPROVEMENT IN ACCESS TECHNOLOGIES 18 2.5.3 REDUCED VENDOR DEPENDENCY 19 2.5.4 RETURN ON INVESTMENT 19 2.6 CHALLENGES FOR NGN 21 2.6.1 LARGE SCALE CAPITAL EXPENDITURE 22 2.6.2 OPERATIONAL CHALLENGES 22 2.6.3 INTEGRATION OF PRIVATE NETWORKS AND APPLICATIONS WITH PUBLIC NETWORKS 23 2.6.4 QUALITY OF SERVICE (QOS) 23 2.6.5 NATIONAL SECURITY AND COMPETITIVE POLICIES 24 2.7 IP MULTIMEDIA SUBSYSTEM (IMS) 25 2.7.1 OVERVIEW 25 2.7.2 HOME SUBSCRIBER SERVER (HSS) 26 2.7.3 APPLICATION AND MEDIA SERVERS 26 2.7.4 CALL SESSION CONTROL FUNCTION (CSCF) 27 2.7.5 INTERCONNECTION PROTOCOLS 27 2.8 IMS MARKET DRIVERS 28 2.8.1 VALUE-ADDED SERVICES 28 2.8.2 TRANSPARENCY IN ACCESS 28 2.8.3 SCALABILITY 28 2.8.4 INDUSTRY CONSORTIA 28 2.8.5 LTE 29 2.9 CONCLUSIONS 30 2.9.1 IMS SURVEY HIGHLIGHTS 30 3.0 NGN OSS/BSS: COMPONENTS, IMS IMPLICATIONS AND FRAMEWORKS 31 3.1 OSS & BSS FUNCTIONS IN TELECOM OPERATOR ENVIRONMENT AND MARKET FORECAST 31 3.1.1 NETWORK PLANNING AND ENGINEERING (NPE) 31 3.1.2 FAULT MANAGEMENT (FM) 32 3.1.3 CONFIGURATION MANAGEMENT 33 3.1.4 ACCOUNTING MANAGEMENT 34 3.1.5 PERFORMANCE MANAGEMENT (PM) 35 3.1.6 PROVISIONING AND SERVICE ACTIVATION (PSA) 35 3.1.7 SECURITY MANAGEMENT 37 3.1.8 INVENTORY MANAGEMENT (IM) 37 3.1.9 BILLING AND CUSTOMER CARE (B&CC) 38 3.1.10 MEDIATION (MD) 39 3.1.11 REVENUE ASSURANCE (RA) 40 3.1.12 MOBILITY MANAGEMENT 40 3.1.13 CUSTOMER MANAGEMENT 41 3.1.14 TERMINAL MANAGEMENT 42 3.2 CHALLENGES FOR OSS AND BSS 42 3.3 OSS CHALLENGES 43 3.3.1 STAKEHOLDER APPREHENSIONS 43 3.3.2 FRAMEWORK TO INTEGRATE CUSTOMIZATION DEMANDS 44 3.3.3 SMOOTH TRANSITION FROM EXISTING OSS FRAMEWORKS 44 3.3.4 MULTI-VENDOR CO-ORDINATION 45 3.4 BSS CHALLENGES 46 3.5 SDP: THE SHOCK ABSORBER 47 3.6 TM FORUM SOLUTION FRAMEWORX 49 3.6.1 KEY NGOSS TERMINOLOGY 52 3.6.2 TAM 53 3.6.3 BUSINESS PROCESS FRAMEWORK (FORMERLY ETOM) 54 3.6.4 SID 57 3.6.5 TNA 60 3.6.6 APIS AND INTERFACES 62 3.6.7 NGOSS COMPLIANCE TESTS 62 3.6.8 THE NGOSS LIFECYCLE 62 3.6.9 ADVANTAGES OF NGOSS 64 4.0 APPROACHES AND TECHNOLOGIES 65 4.1 FUNDAMENTAL CONCEPTS 65 4.1.1 MIDDLEWARE 65 4.1.2 SOA-THE BEDROCK FOR SDP AND OSS/ BSS 66 4.1.3 SERVICE ORIENTED APPLICATION PROTOCOL (SOAP) 68 4.1.4 WEB SERVICES (WS) 69 4.1.5 EXTENSIBLE MARKUP LANGUAGE (XML) 70 4.2 OSS/BSS FRAMEWORKS 70 4.2.1 TELECOMMUNICATION MANAGEMENT NETWORK (TMN) 70 4.2.2 FCAPS 73 4.3 MESSAGING FORMATS 75 4.3.1 SIMPLE NETWORK MANAGEMENT PROTOCOL (SNMP) 75 4.3.2 COMMON MANAGEMENT INFORMATION PROTOCOL (CMIP) 78 4.4 ENTERPRISE DATA ORGANIZATION APPROACHES 79 4.4.1 ENTERPRISE APPLICATION INTEGRATION (EAI) 79 4.4.2 ENTERPRISE SERVICE BUS (ESB) 80 4.5 APPROACHES TOWARDS IMS-ENABLING OSS/ BSS 81 4.5.1 OSS/J 81 4.5.2 MDA 85 4.5.3 INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) 87 5.0 EMERGING OSS/BSS BUSINESS (REVENUE) MODEL ANALYSIS 88 5.1 BUSINESS MODEL: TREND ANALYSIS 88 5.2 ADVERTISING AS BUSINESS MODEL 89 5.2.1 MODELS FOR EMERGING MARKETS / AREAS 89 6.0 CSP (COMMUNICATION SERVICE PROVIDERS) IN OSS/BSS 90 6.1 OTT MODEL WOULD CHANGE CSPS (COMMUNICATION SERVICE PROVIDER) ROLE 90 6.2 TIERED PRICING FOR CSP 90 6.3 CUSTOMER BEHAVIOR ANALYSIS A POWERFUL TOOL 91 6.4 BSS MANAGED SERVICES 92 6.5 STRATEGIC DECISION LEVEL FOCUS 92 6.6 TO-DO FOR CSP 94 7.0 OSS/BSS MARKET TREND 2013 & BEYOND 95

Table of Contents (Cont.)

7.1 TOP OSS/BSS TRENDS 95 7.2 MARKET IMPACT ANALYSIS OF TRENDS ON REGIONAL BUSINESS POLICY 96 7.3 MOBILE OSS GROWTH 97 7.4 MOBILE BSS INNOVATION 98 7.4.1 ERICSSON CASE 100 7.5 CLOUD & SINGLE BSS SOLUTION 101 8.0 VENDOR ANALYSIS 103 8.1 VENDOR LANDSCAPE OBSERVATIONS 103 8.2 VENDOR CLASSIFICATION 104 8.2.1 COMPREHENSIVE SOLUTION PROVIDING PURE OSS/BSS VENDORS 104 8.2.2 COMPREHENSIVE SOLUTION PROVIDING COMPOSITE VENDORS 105 8.2.3 CORE STRENGTH CONCENTRATORS BSS 106 8.2.4 CORE STRENGTH CONCENTRATORS OSS 108 8.3 VENDOR INITIATIVES 109 8.3.1 TOTAL VENDOR LIST 109 8.3.2 AMDOCS 110 8.3.3 CBOSS 112 8.3.4 CERILLION 117 8.3.5 COMARCH 119 8.3.6 COMPTEL CORPORATION 121 8.3.7 COMVERSE 126 8.3.8 CONVERGYS 128 8.3.9 CVIDYA INC 129 8.3.10 DORADO SOFTWARE 131 8.3.11 ELITECORE TECHNOLOGIES 131 8.3.12 ERICSSON 132 8.3.13 EVOLVING SYSTEMS INC 133 8.3.14 FORMULA TELECOM SOLUTIONS 135 8.3.15 HEWLETT-PACKARD COMPANY 136 8.3.16 HIGHDEAL 137 8.3.17 HUAWEI 138 8.3.18 IBM 139 8.3.19 INFOVISTA 141 8.3.20 INTEC TELECOM SYSTEMS (CSG INTERNATIONAL) 142 8.3.21 LOGNET SYSTEMS 144 8.3.22 METRATECH 146 8.3.23 MINDCTI LTD 147 8.3.24 MYCOM 148 8.3.25 NETCRACKER 150 8.3.26 NEURAL TECHNOLOGIES 152 8.3.27 OPENCLOUD 153 8.3.28 ORACLE 154 8.3.29 REDKNEE 155 8.3.30 SUBEX 157 8.3.31 SYNCHRONOSS 160 8.3.32 TTI TELECOM 161 8.3.33 USHACOMM 161 8.3.34 VENTRAQ (FORMERLY ACE*COMM) 162 8.3.35 VPISYSTEMS INC 163 8.3.36 WANDL (WIDE AREA NETWORK DESIGN LABORATORY) 165 8.3.37 WEBNMS 166 8.3.38 XALTED 168 8.3.39 XINTEC SA 169 8.3.40 ZTE 170 8.3.41 TELCORDIA TECHNOLOGIES INC 171 8.3.42 NOKIA SIEMENS NETWORKS 173 8.3.43 ALCATEL-LUCENT 176 8.3.44 ASCOM NETWORK TESTING 179 8.3.45 ZIRA 180 9.0 CASE STUDY 184 9.1 ERICSSON RANKED #2 IN OSS/BSS AND SDP 184 9.2 NETADMIN SYSTEMS MONITORS WORLDS LARGEST LAN 184 9.3 AMDOCS CUSTOMER SUCCESS STORY 185 9.4 ERICSSON INVESTS AS NOKIA SIEMENS SELLSOFF BSS/OSS SOFTWARE 187 9.5 NETCRACKER PLANNING TO DEMONSTRATE BSS/OSS EFFICIENCY 188 9.6 ASCOM NETWORK TESTING ENHANCES TEMS DISCOVERY 189 9.7 BSS/OSS TRANSFORMATION: ABSOLUTE IMPERATIVE IN THE 4G WORLD 191 9.8 REDKNEE TO ACQUIRE NOKIA SIEMENS BSS BUSINESS FOR $52 MILLION 194 9.9 ERICSSON WINS TELEPHONY BSS/OSS EXCELLENCE AWARD 196 10.0 NGN OSS/BSS MARKET FORECAST ANALYSIS 2013 2018 198 10.1 FORECAST METHODOLOGY 198 10.2 OSS & BSS SOFTWARE MARKET: COMBINED VS. SPLIT REVENUE 2013 - 2018 198 10.2.1 COMBINED (OSS+BSS) REVENUE FORECAST 198 10.2.2 REVENUE SPLIT: OSS VS. BSS SOFTWARE MARKET 199 10.2.3 OSS REVENUE SPLIT BY PLATFORM: WEB VS. MOBILE VS. WIRELESS DEVICE 200 10.2.4 BSS REVENUE SPLIT AMONG SERVICES: STANDARDIZED VS. CLOUD & CENTRALIZED 201 10.2.5 OSS REVENUE MODULAR SPLIT: NPE VS. FM VS. PM VS. PSA VS. IM 202 10.2.6 BSS REVENUE MODULAR SPLIT: B&CC VS. MD VS. RA 2013 - 2018 204 10.3 OSS+BSS) REVENUE DISTRIBUTION BY REGIONS VS. COMPONENTS 2013 - 2018 206 10.3.1 REGIONAL DISTRIBUTION: NA VS. EMEA VS. CALA VS. APAC 206 10.3.2 COMPONENT DISTRIBUTION: LICENSE VS. SERVICE VS. MAINTENANCE 208 10.4 OSS MODULAR REVENUE DISTRIBUTION IN REGIONS (NA VS. EMEA VS. CALA VS. APAC) VS. COMPONENTS 2013 2018 210 10.4.1 NETWORK PLANNING AND ENGINEERING (NPE) 210 10.4.2 FAULT MANAGEMENT (FM) 212 10.4.3 PERFORMANCE MANAGEMENT (PM) 214 10.4.4 PROVISIONING AND SERVICE ACTIVATION (PSA) 216 10.4.5 INVENTORY MANAGEMENT (IM) 219 10.5 BSS MODULAR REVENUE DISTRIBUTION IN REGIONS: NA VS. EMEA VS. CALA VS. APAC 2013 2018 221 10.5.1 BILLING AND CUSTOMER CARE (B&CC) 221 10.5.2 MEDIATION (MD) 224 10.5.3 REVENUE ASSURANCE (RA) 226 10.6 IMPROPER CARRIER BILLING: MNOS REVENUE LOSS VS. SUSTAINED GAIN VS. BRAND IMPACT 228 10.6.1 TOTAL BILLING VS. DIRECT BILLING REVENUE LOSS 2013 2018 228 10.6.2 BRAND IMPACT AND SUSTAINED INVESTMENT GAIN 229 10.7 OSS/BSS VENDOR RAKING 2013 230 11.0 CONCLUSIONS AND RECOMMENDATIONS 232 11.1 RECOMMENDATIONS FOR OSS/BSS VENDORS 232

List of Graphs
Figure 1: IMS Architecture Components 26 Figure 2: Percentage Weight Distribution among Three Drivers for Migrating to IMS 29 Figure 3: OSS and BSS Position Graph 31 Figure 4: KABIRA PSA Framework 36 Figure 5: Frameworx Schematic 50 Figure 6: NGOSS Schematic 51 Figure 7: eTOM framework 56 Figure 8: Operation Domain 57 Figure 9: SID Business Entity Framework 59 Figure 10: NGOSS Lifecycle Management 63 Figure 11: Logical Layers of TMN Framework 73 Figure 12: NGOSS and OSS/J Synchronization 82 Figure 13: TMF/Prosspero Framework 83 Figure 14: OSS+BSS Combined Software Market Revenue 2013 2018 198 Figure 15: OSS vs. BSS Revenue Split 2013 - 2018 199 Figure 16: OSS vs. BSS Revenue Sharing % among Totals 2013 2018 199 Figure 17: Platform OSS Revenue (web vs. mobile/wireless device) 2013 2018 200 Figure 18: Web vs. Mobile vs. Wireless Device Market OSS Revenue 2013 2018 201 Figure 19: Standard vs. Cloud & Centralized BSS Revenue 2013 2018 202 Figure 20: Standard vs. Cloud/Centralized Consolidated BSS revenue 2013 2018 202 Figure 21: NPE vs. FM vs. PM vs. PSA vs. IM: OSS Revenue 2013 2018 203 Figure 22: NPE vs. FM vs. PM vs. PSA vs. IM OSS Market 2013-2018 203 Figure 23: B&CC vs. MD vs. RA: BSS 2013 2018 205 Figure 24: B&CC vs. MD vs. RA BSS Consolidated 2013 2018 205 Figure 25: OSS+BSS Revenue Distribution by NA vs. EMEA vs. CALA vs. APAC 207 Figure 26: NA/EMEA/CALA/APAC Market OSS+BSS Revenue 2013 2018 207 Figure 27: OSS+BSS Revenue Distribution by License vs. Service vs. Maintenance Components 2013 2018 Figure 28: Component Market by OSS+BSS Revenue 2013 2018 209 Figure 29: NPE Revenue by NA vs. EMEA vs. CALA vs. APAC regions 2013 - 2018 210 Figure 30: NA/EMEA/CALA/APAC Regional Market NPE revenue 2013 2018 211 Figure 31: NPE Revenue by License vs. Service vs. Maintenance components 2013 2018 211 Figure 32: FM revenue among NA vs. EMEA vs. CALA vs. APAC regions 2013 2018 213 Figure 33: NA/EMEA/CALA/APAC Regional Market of FM revenue 2013 2018 213 Figure 34: FM Revenue by License vs. Service vs. Maintenance Components 2013 2018 213 Figure 35: PM Revenue by NA vs. EMEA vs. CALA vs. APAC regions 2013 2018 215 Figure 36: NA vs. EMEA vs. CALA vs. APAC Regional Market PM Revenue 2013 2018 215 Figure 37: PM Revenue by License vs. Service vs. Maintenance Components 2013 2018 215 Figure 38: PSA Revenue by NA vs. EMEA vs. CALA vs. APAC regions 2013 2018 217 Figure 39: NA/EMEA/CALA/APAC Regional Market of PSA revenue 2013 2018 217 Figure 40: PSA Revenue by License vs. Service vs. Maintenance components 2013 2018 218 Figure 41: IM Revenue by NA vs. EMEA vs. CALA vs. APAC regions 2013 2018 219 Figure 42: NA/EMEA/CALA/APAC Regional Market of IM revenue 2013 2018 220 Figure 43: IM Revenue by License vs. Service vs. Maintenance Components 2013 2018 220 Figure 44: B&CC Revenue by NA vs. EMEA vs. CALA vs. APAC Regions 2013 2018 222 Figure 45: NA vs. EMEA vs. CALA vs. APAC Regional Market of B&CC revenue 2013 2018 222 Figure 46: B&CC Revenue by License vs. Service vs. Maintenance Components 2013 2018 223 Figure 47: MD Revenue by NA vs. EMEA vs. CALA vs. APAC Regions 2013 2018 224 Figure 48: NA/EMEA/CALA/APAC Regional Market of MD revenue 2013 2018 225 Figure 49: MD Revenue by License vs. Service vs. Maintenance Components 2013 2018 225 Figure 50: RA Revenue by NA vs. EMEA vs. CALA vs. APAC regions 2013 2018 226 Figure 51: NA/EMEA/CALA/APAC Regional Market of RA revenue 2013 2018 227 Figure 52: RA Revenue by License vs. Service vs. Maintenance Components 2013 2018 227 Figure 53: Worldwide Operators Total Billing Revenue vs. Direct Billing Revenue Loss 2013 2018 229 Figure 54: Worldwide Operators Direct Carrier Billing Revenue loss 2013 2018 229 Figure 55: OSS/BSS Vendor Net Profit Margin Trend 230

208

Tables
Table 1: Comparison Chart between NGN, PSTN and PSDN 17 Table 2: OSS/BSS Vendor List 110 Table 3: Impact of Direct Carrier Billing vs. Sustained Gain Percentage Table 4: OSS/BSS Vendor Ranks and Net Profit Margin 231 229

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