Scribd Logo
Upload

Welcome to Scribd!

  • 139 views

    Pertanyaan MO Paruh I FEB - MAY 2013

    Uploaded by

    er4sall
    This document outlines the topics and questions that will be covered in an Operations Management course. The course covers key topics such as operations and supply chain strategy, product and service design, production processes, capacity management, quality management, and case studies. Some of the major questions to be addressed include defining operations and supply chain management, explaining the transformation process, comparing goods and services, discussing servitization strategy, and analyzing cases from companies like Southwest Airlines, Velky Potraviny, and AXA. The goal is for students to learn key operations management concepts and apply them to real-world business scenarios.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd

    Pertanyaan MO Paruh I FEB - MAY 2013

    Uploaded by

    er4sall
    139 views6 pages
    This document outlines the topics and questions that will be covered in an Operations Management course. The course covers key topics such as operations and supply chain strategy, product and service design, production processes, capacity management, quality management, and case studies. Some of the major questions to be addressed include defining operations and supply chain management, explaining the transformation process, comparing goods and services, discussing servitization strategy, and analyzing cases from companies like Southwest Airlines, Velky Potraviny, and AXA. The goal is for students to learn key operations management concepts and apply them to real-world business scenarios.

    Original Description:

    Pertanyaan Management Operasi

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    DOC, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document outlines the topics and questions that will be covered in an Operations Management course. The course covers key topics such as operations and supply chain strategy, product and service design, production processes, capacity management, quality management, and case studies. Some of the major questions to be addressed include defining operations and supply chain management, explaining the transformation process, comparing goods and services, discussing servitization strategy, and analyzing cases from companies like Southwest Airlines, Velky Potraviny, and AXA. The goal is for students to learn key operations management concepts and apply them to real-world business scenarios.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    139 views6 pages

    Pertanyaan MO Paruh I FEB - MAY 2013

    Uploaded by

    er4sall
    This document outlines the topics and questions that will be covered in an Operations Management course. The course covers key topics such as operations and supply chain strategy, product and service design, production processes, capacity management, quality management, and case studies. Some of the major questions to be addressed include defining operations and supply chain management, explaining the transformation process, comparing goods and services, discussing servitization strategy, and analyzing cases from companies like Southwest Airlines, Velky Potraviny, and AXA. The goal is for students to learn key operations management concepts and apply them to real-world business scenarios.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 6

    Operations Management (MGMT 55011)

    PCL QUESTIONS PARUH I


    Session 1 OPERATIONS AND SUPLY CHAIN MANAGEMENT
    1. What is Operations & Supply Chain Management (OSCM)? And Why

    do we need to study OSCM at MM FEUI Program?


    2. What is transformation process in a business? And what is the main

    purpose of the transformation process? Explain!! 3. What are the differences between a service and a good? Find an example of a manufacturing and service company and compare them. 4. What is servitization strategy? Why does a company implement this strategy? Explain and give some examples! 5. What is efficiency? Effectiveness? and Values? Give example about the trade off between efficiency and effectiveness! 6. Mention some hot issues in operations & supply chain management in Indonesia right now! Explain why? Session 2 Strategy and Sustainability 1. What is operations & supply chain strategy? Why does every company need to set this strategy? Explain! 2. Why should a manufacturing organization worry about being a world-class if it does not compete outside its own national border? What impact does the internet have on this? 3. What are the major priorities associated with operations strategy? In your opinion, do business schools (such as: MMUI) have competitive priorities? Explain!
    4. What is order qualifier? What is order winner? Explain why we have

    to consider them when we formulate oparations strategy! 5. In a business organization, what are the main purposes of measuring productivity? What do we mean when we say productivity is a relative measure? Explain!

    MEH Feb 2013

    Page 1/6

    Operations Management (MGMT 55011)

    Session 3 PRODUCT & SERVICE DESIGN AND SERVICE PROCESSES 1. What are some of the factors that cause organizations to redesign their products or services?
    2. Discuss the product design philosophy behind industrial design and

    design for manufacture & assembly. Which one do you think is more important in a customer-focused product development? Explain!
    3. Could a service firm use a production-line approach or self-service

    design and still keep a high customer focus (personal attention)? Explain and support your answer with some examples of these services aroun Jakarta!! 4. What is Service-System Design Matrix? Explain!
    5. Some suggest that customer expectation is the key to service

    success. Give an example from your own experience to support or refute this assertion!

    Session 4 CASE: Rapid Rewards at Southwest Airlines 1. Identify three main problems in the case! 2. Analyze and solve each of the problems you identified in question 1 3. Give suggestion, improvement! recommendation or action plan for

    MEH Feb 2013

    Page 2/6

    Operations Management (MGMT 55011)

    Session 5

    PRODUCTION PROCESSES & FACILITY LAYOUT


    1. What does the product-process matrix tell us? Where would you

    place an electronic industry and oil refinery on the matrix? Explain 2. What are the differences between make-to-order and engineered-to-order companies? Give some example of such companies in Indonesia!
    3. What is the purpose of conducting a break even analysis? Is

    there any correlation between units produced and equipment choiced! Explain.
    4. Briefly describe the four main layout types. What are the main

    advantages and disadvantages of each of them?


    5. Explain, what type of layout is used in a physical fitness center

    and cement industry? Explain! 6. Why might it be difficult to develop a manufacturing cell?

    Session 6 CASE: Velky Potraviny - Prague 1. Identify three main problems in the case! 2. Analyze and solve each of the problems you identified in question 1 3. Give suggestion, recommendation or action plan for improvement!

    MEH Feb 2013

    Page 3/6

    Operations Management (MGMT 55011)

    Session 7 STRATEGIC CAPACITY MANAGEMENT


    1. What is meant by a capacity in a business? Managing an optimal

    capacity in a manufacturing or service business is considered a strategic issue. Why? Explain!


    2. How would you determine an optimal capacity in your company?

    Please explain based on your experiences!


    3. What is meant by focused factory? Give some examples of

    companies that implement focus factory in Indonesia! 4. Why is capacity planning for services more challenging than it is for manufacturing? 5. Briefly discuss how uncertainty affect capacity decisions?

    Session 8 CASE: Playa Dorada Tennis Club: Expansion Strategy 1. Identify three main problems in the case! 2. Analyze and solve each of the problems you identified in question 1 3. Give suggestion, improvement! recommendation or action plan for

    MEH Feb 2013

    Page 4/6

    Operations Management (MGMT 55011)

    Session 9 SIX SIGMA QUALITY AND ISO 9000 1. Explain the term quality of design and quality of conformance! 2. Describe each of the four costs of quality. What are some possible consequences of poor quality? 3. Explain the Six Sigma methodology! How can defects be reduced by implementing Six Sigma Quality Program in a company? 4. Is the goal of Six Sigma quality realistic for service companies such as Commercial Banks, Department Stores, etc.? 5. Select 4 Six Sigma tools and describe how they could be used for process improvement! 6. What are the purposes of ISO 9000 implementation in manufacturing or service companies? And explain some reasons why some companies fail in achieving the purposes of ISO 9000 implementation!

    Session 10 CASE: AXA Way: The Pursuit of Excellence Through Quality of Service 1. Identify three main problems in the case! 2. Analyze and solve each of the problems you identified in question 1

    MEH Feb 2013

    Page 5/6

    Operations Management (MGMT 55011)


    3. Give suggestion, improvement! recommendation or action plan for

    MEH Feb 2013

    Page 6/6

    You might also like