GE2022 TQM Question Bank
GE2022 TQM Question Bank
GE2022 TQM Question Bank
PART-B
1. Discuss in detail about the basic concepts of quality.
2. Explain the dimensions of total quality management.
3. What are terms that affects quality in manufacturing organization
4. Explain in detail about the need for TQM
Explain Quality Loss Function for Various Quality Characteristics with example.
Describe the concepts of QFD.
Explain the concepts of TPM.
How to measure the cost of quality? Explain with neat diagram.
Write shortnotes on a. traditional tools b. improvement needs
UNIT-V
1. Why ISO 9000 is needed?
Define ISO9000-2000.
13. (a) (i) Explain the relevance of 6-sigma concept in achieving quality output in a process. (12)
(ii) Give an example of a company practicing six-sigma concept. (4)
Or
(b) (i) What is Benchmarking and why do the organizations adopt this technique? (2+4)
(ii) Explain the Benchmarking process. (10)
14. (a) Explain the seven step plan to establish the TPM in an organization in detail.
Or
(b) Explain the concept of Taguchi's quality loss function in detail. Give an example.
15. (a) (i) Explain the benefits of EMS. (8)
(ii) Discuss quality auditing in detail. (8)
Or
(b) Discuss the implementation of TQM with a case study from the manufacturing industry.
Not ready for change?
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1. Constancy of purpose
Deming suggested that a company's principal role was to stay in business, in order to provide
jobs. It accomplishes this through innovation, research, constant improvement and selfmaintenance.
2. Adopt the new philosophy
What Deming proposed was a new philosophy. We are in a new economic age, created in Japan,
driven by computer speed and accuracy. We can no longer live with previously accepted levels of
delays, mistakes, defective materials, and defective workmanship. The pathway for change is a
"learning organization" in which consistent defects, uncorrected errors and negativism are
unacceptable.
3. Cease dependence on mass inspection.
Eliminate the need for mass inspection to achieve quality by building quality into the product in
the first place. Instead, monitor consumer satisfaction.
4. End low bid contracts.
End the practice of awarding business solely on the basis of price. Instead require meaningful
measures of quality along with price, and aim at reducing total cost by moving toward a single
supplier for any one item, and by developing long term relationships of loyalty and trust.
5. Improve.
Improve constantly and forever every process for planning, production, and service. Search
continually for problems in order to improve every activity in the company, to improve quality
and productivity, and thus to constantly decrease costs. Institute innovation and constant
improvement of product, service, and process.
6. Institute training.
New skills are required to keep up with changes in materials, methods, product and service
design, machinery, techniques, and service. Too often, workers have learned their job from other
workers who were never trained, or were trained poorly. Employ good training, and retrain often.
7. Institute leadership.
The job of a supervisor is not to tell people what to do nor to punish them, but to help people to
do a better job and to learn. Adopt and institute leadership aimed at helping people do their best.
Improvement of quality will automatically improve productivity if immediate action is taken on
reports of inherent defects, maintenance requirements, poor tools, fuzzy operational definitions,
and all conditions detrimental to quality.
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15
Take action to accomplish the transformation. A critical mass of people in the company must
understand the 14 points. Support is not enough: constant and persistent action is required. The
transformation is everybody's job.
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Question-Bank-for-Unit-Test-I
20
VIII-SEM-IT
PART-A
1)
2)
3)
4)
5)
6)
7)
8)
9)
10)
11)
12)
Define Quality.
List the benefits of Quality.
What is the contribution of Walter Shewart to Quality?
Define TQM.
What are the effects of poor quality?
What is the purpose of Quality council?
List out the Six basic concepts of Total Quality Management.
What are Quality statements?
Briefly explain Jurans Trilogy.
What is PDSA Cycle ? What are its seven phases?
What is cost of Quality?
What are Crosbys contributions to quality?
PART B
6.
(8)
(8)
(b) (i) Elaborate the Demings Philosophy over the Quality and productivity improvement
(8)
(ii) Write short notes on (a) Benefits of Quality (b) Effect of Poor Quality
(8)
7.
(8)
(or)
(b) Explain the following (a) 5S (b) Kaizen
.---------------------------------------------------------------------------------
(8)
UNIT-TEST-II
DATE:
SEM: VIII
21
PART-A
(2*5=10 Marks)
(a) (i) Explain the factors that indicate the customers perception of Quality.
(8)
(ii) Explain using a diagram, How Kano Model is used in translating the needs into
requirements? (8)
.
(or)
(b) (i) Explain Maslows Hierarch of needs and Herzbergs two factor theory.
(ii) Explain with diagrams and examples (a) Pareto Diagram (b) Cause-and-Effect Diagram
(c) affinity diagram
(10)
8.
(or)
Explain Terminologies used in ISO14000 standards and
explain the concepts of ISO 140001(EMS)
(16)
PART C (1*8 = 8 Marks)
8. (a) Define Team and Team work. What are the types of teams? Explain.
(8)
(or)
(b)
(8)
(6)