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    Europass H en

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    cernee
    Europass Curriculum Vitae Personal information First name(s) / Surname(s) Address Mobile E-mail(s) Nationality Date of birth Gender Work experience Dates Occupation or position held Main activities and responsibilities name and address of employer Type of business or sector.

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    Europass H en

    Uploaded by

    cernee
    331 views4 pages
    Europass Curriculum Vitae Personal information First name(s) / Surname(s) Address Mobile E-mail(s) Nationality Date of birth Gender Work experience Dates Occupation or position held Main activities and responsibilities name and address of employer Type of business or sector.

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    Europass H En

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    Europass Curriculum Vitae Personal information First name(s) / Surname(s) Address Mobile E-mail(s) Nationality Date of birth Gender Work experience Dates Occupation or position held Main activities and responsibilities name and address of employer Type of business or sector.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    331 views4 pages

    Europass H en

    Uploaded by

    cernee
    Europass Curriculum Vitae Personal information First name(s) / Surname(s) Address Mobile E-mail(s) Nationality Date of birth Gender Work experience Dates Occupation or position held Main activities and responsibilities name and address of employer Type of business or sector.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 4

    Europass Curriculum Vitae

    Personal information
    First name(s) / Surname(s)
    Address Mobile E-mail(s) Nationality Date of birth Gender

    Silvia Mendes
    Rua Vasco da Gama, 32, 9Dto, 2670-394 Loures (Portugal) 96/685.91.91 [email protected] Portuguese 10 September 1979 Female

    Work experience
    Dates Occupation or position held Main activities and responsibilities 02/2011 - 09/2011 Helpdesk agent Customer Care Answering phone calls/e-mails from the Lexmark enterprise line for the Benelux market towards the solution of the problems customers had with printers, follow-up of open cases, inbound/outbound calls. Working language: Dutch SiTEL Lisbon (Portugal) IT Outsourcing 10/2010 - 02/2011 Junior Accounting/Administrative Assistant Accounts receivable clerk (Belgian team): daily allocation of payments into the customers account. Working languages: Dutch and French Siemens - Global Shared Services Lisbon Amadora (Portugal) Accounting and Finance 04/2010 - 06/2010 Hotel receptionist Check-in/out, booking and reservations, phone and e-mail response, information transmission to other teams (restaurant, management, housekeeping, etc). Working languages: French, Dutch and English Radisson Blu Balmoral Hotel Spa (Belgium) Accommodation and food service activities
    For more information on Europass go to http://europass.cedefop.europa.eu European Union, 2002-2010 24082010

    Name and address of employer Type of business or sector Dates Occupation or position held Main activities and responsibilities Name and address of employer Type of business or sector Dates Occupation or position held Main activities and responsibilities Name and address of employer Type of business or sector
    Page 1 / 4 - Curriculum vitae of Silvia Mendes

    Dates Occupation or position held Main activities and responsibilities Name and address of employer Type of business or sector Dates Occupation or position held Main activities and responsibilities

    10/2008 - 03/2010 Communication Agent Treatment and response to questions arriving by phone and e-mail about the European Union, its institutions and policies. Working languages: Dutch, English, French and Portuguese. ESN - European Service Network/Europe Direct (European Commission's contact centre) 1000 Brussels (Belgium) Information and communication 02/2008 - 09/2008 Helpdesk Agent Customer Care Response to phone calls from users of client companies towards the solution of their IT problems, followed by case tracking and contact with the second and third levels. Working languages: Dutch, Portuguese and English EDS Mechelen (Belgium) IT (outsourcing) 07/2007 - 11/2007 Volunteer Internship / volunteer work at an union of Mozambican farmers in Chimoio, Mozambique, via FOS - Fonds voor Ontwikkelingssammenwerking (Belgian NGO) FOS -- Fonds voor Ontwikkelingssammenwerking (NGO) Brussels (Belgium) non-profit sector 03/2006 - 09/2006 Data input, administrative assistant, archivist Update and management of customer information, data input, file work. BPI Portugal Lisbon (Portugal) Bank 03/2002 - 12/2005 Writer, Administrative assistant Writing of a monthly magazine published by the University, research and compilation of information (internet & media), undertaking of contacts with other education institutions, representation of the university in specialized fairs. Rector's house of the University of Lisbon Lisbon (Portugal) Education

    Name and address of employer Type of business or sector Dates Occupation or position held Main activities and responsibilities Name and address of employer Type of business or sector Dates Occupation or position held Main activities and responsibilities Name and address of employer Type of business or sector Dates Occupation or position held Main activities and responsibilities

    Name and address of employer Type of business or sector

    Education and training


    Dates Title of qualification awarded Principal subjects / occupational skills covered
    Page 2 / 4 - Curriculum vitae of Silvia Mendes

    09/09/2002 - 15/07/2003 Postgraduate diploma in European Studies European Union, European philosophers, political science.
    For more information on Europass go to http://europass.cedefop.europa.eu European Union, 2002-2010 24082010

    Name and type of organisation providing education and training Dates Title of qualification awarded Principal subjects / occupational skills covered Name and type of organisation providing education and training Level in national or international classification

    New University of Lisbon Lisbon (Portugal)

    01/09/1997 - 15/07/2001 Bachelor of Art in Portuguese Language and Culture (as a foreign language) Portuguese literature and linguistics, Foreign language didactics. Faculty of Letters of the University of Lisbon Lisbon (Portugal) ISCED 6

    Personal skills and competences


    Mother tongue(s) Other language(s) Self-assessment European level (*)

    Portuguese

    Understanding
    Listening C1 C1 C1 C2 Proficient user Proficient user Proficient user Proficient user C1 C1 C2 C2 Reading Proficient user Proficient user Proficient user Proficient user

    Speaking
    Spoken interaction C1 C1 B2 Proficient user Proficient user Spoken production C1 C1 Proficient user Proficient user

    Writing

    English Dutch French Spanish / Castilian

    C1 C1

    Proficient user Proficient user

    Independent Independent Independent B2 B2 user user user A2 Basic User A2 Basic User

    A2 Basic User

    (*) Common European Framework of Reference (CEF) level

    Social skills and competences

    Good team spirit and interpersonal relationships, friendly character, good adaptability to multicultural environments, good communication skills, customer orientation Organised, meticulous, sharp attention to detail, punctuality, strong sense of responsibility, problem solver attitude Microsoft Office, Internet Explorer, SAP/R3, Siebel, Opera (hotel software)

    Organisational skills and competences Computer skills and competences Artistic skills and competences Driving licence(s)

    Dance: Argentinean Tango, since 2004

    Additional Publication information Article: MENDES, Silvia - Europe, Rights and Citizenship: Past, Present and
    Future, in Cultura, vol. XIX/2004, pp. 161-180. Review of the History of Culture Centre, Faculty of Human and Social Sciences, New University of Lisbon.

    Volunteer translator for CEV The Europen Volunteer Centre, since 2006. English-Portuguese
    Page 3 / 4 - Curriculum vitae of Silvia Mendes For more information on Europass go to http://europass.cedefop.europa.eu European Union, 2002-2010 24082010

    Page 4 / 4 - Curriculum vitae of Silvia Mendes

    For more information on Europass go to http://europass.cedefop.europa.eu European Union, 2002-2010 24082010

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