SOP Uniform System of Account Profit & Loss

ACC - 011 PAGE 1
STANDARD
OPERATING
PROCEDURES Effective: October 15, 2008
SUBJECT PREPARED BY: APPROVED BY:
Uniform System of
Account Profit &
Loss
Financial Controller Hotel General Manager
ACCOUNTING DEPARMENT
Table of Content
ROOM DIVISION
A. Room Departmental Profit & Loss
SPA DEPARTMENT
B. Spa Departmental Profit & Loss
FOOD & BEVERAGE DEPARTMENT

C. Room Service
D. La Terrasse
E. La Sala
F. L’An Bar & Lounge
G. Pool Bar
H. Banquet
I. Mini Bar
MINOR & OPERATING DEPARTMENT

J. Telecommunication
K. Laundry
L. Gift Shop
M. Fitness
N. Others Income
OVERHEAD EXPENSES
O. Administration & General Department
P. Sales & Marketing Department
Q. Engineering Department
R. Human Resources Department
S. Security Department
ACC - 011 PAGE 2
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
A. ROOM DEPARTMENTAL PROFIT & LOSS
a) Room Revenue
Room revenue get generate of revenue from the sales of rental room and
extra bed. Room revenue has many statistics which maintain by Front
Office (FO) Department and Sales & Marketing (SM) Department. The
tools to maintain Average Room Rate (ARR) for hotel operation SM
should prepare some data and the forecast such as:
• Rate Structure
Rate Structure is the strategy of Room Rate which mention in
several market category
RATE STRUCTURE
Structure Deluxe One Bed Room Villa Two Bed Room Villa L’anmien Suite
Published Rate
Pilgrimage Package
Business Packet
Walk In
Corporate 1
Corporate 2
Corporate 3
Government 1
Government 2
Government 3
Embassy 1
Embassy 2
Embassy 3
Travel Agent Local
Travel Agent Overseas
Airline
GDS - Publish
GDS - Corporate
GDS - Package
GDS - Promotion
GDS - Weekend
Online Booking
Others
ACC - 011 PAGE 3
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
• Market Segment
Sales & Marketing Department produce market segment by
reviewing the guest segment coming from, this could help the
decision of price strategy.
RATE STRUCTURE
Structure Deluxe One Bed Room Villa Two Bed Rooms Villa L’anmien Suite
Published Rate
Pilgrimage Package
Business Packet
Walk In
Corporate 1
Corporate 2
Corporate 3
Government 1
Government 2
Government 3
Embassy 1
Embassy 2
Embassy 3
Travel Agent Local
Travel Agent Overseas
Airline
GDS - Publish
GDS - Corporate
GDS - Package
GDS - Promotion
GDS - Weekend
Online Booking
Others
b) Other Income
The Other Income is representing to record the revenue for cancelation

fees, day use and guest stayed at other hotel because fully booked.
c) Salary & Wages Front Office
Represents expense for all categories Front Office employment, as below:

• Permanent employee
• Contact Employee
• Overtime
• Daily Worker
• Casual
• Trainee pocket money
ACC - 011 PAGE 4
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
d) Salary & Wages House Keeping
Represents expense for all categories House Keeping employment, as

below:
• Overtime
• Daily Worker
• Casual
e) Other Staff Expenses for F.O & HK
1. Employee Meal
Meals for all level include:
• Duty meal for Department Head
• Staff Canteen
2. Employee Benefit
All benefits to staff are:
• Transportation Allowance
O Transportation pays by cash
O Car Ownership program
• Social Insurance
O Company Share
• Medical Insurance
O in patient
O Out Patient
O House Clinic
• Pension Plan
O Company Share
• Tax Paid By Company
• Living Allowance
• Bonus
O Bonus RELEGIOUS Holidays
O Bonus Achievement
ACC - 011 PAGE 5
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
f) Guest Supplies
1. The expenses represent all guest needed during check in or

check out in the front office counter, and concierge counter, item
are below:
• Key Card
• Envelope Key card
• Welcome Drink Voucher
• Breakfast Voucher
• Registration Form
• Reservation Form
• Guest Folio
• Official Receipt
• Miscellaneous Charges Form
• Check Out Envelope
• Facsimile Sheet
• Receiving Record Form
• Luggage Tag
• Room Rate Change
• Safe Deposit Form
• Valet Parking
2. Guest Supplies Amenities.
Guest Supplies Amenities includes the cost of guest room

supplies and amenities furnished to hotel guests on a gratis basis,
below are the items supplies:
• Soap
• Shampoo
• Slipper
• Tooth Brush
• Cotton Bud
• Sanitary Bag
• Shower Cap
• Body Lotion
• Laundry Plastic
ACC - 011 PAGE 6
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
• Comb
• Sewing Kit
• Shoe Shine
• Tissue Facial
• Tissue Toilet
3. Guest Supplies Stationery
Guest Supplies Stationery includes the cost of guest room

supplies for printing material, such as:
• Letter Head
• Envelope Logo
• Notepad
• Ballpoint/pencil
• Privacy Sign
• File Folder Stationery
• Guest Questioner
4. Guest Supplies - F&B
Includes cost of guest room supplies for food & beverage item, such
as:
• Drinking Water
• Tea
• Coffee
• White Sugar Sachet
• Brown Sugar Sachet
• Fruit Basket
• Welcome Drink
• Turn Down Service
• Cakes & Praline
• Other VIP Treatment for supplier Food & Beverage
g) Cleaning Supplies
1. Cleaning & Chemical Supplies Includes cost of guest room area,

lobbies, corridor and other hotel area cleaning except kitchen and
steward area, such as:
ACC - 011 PAGE 7
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
• Chemical
• Small tools and housekeeping small equipment
2. Cleaning Sanitation
Represent cost of hygiene and sanitation for all guest rest rooms
in guest public area.
3. Cleaning Outside
Represent cost of cleaning hotel outdoor by using gondola and
parking area.
h) Printing & Stationary
The expenses represent all for office usage only at Front Office
and House Keeping, such as:
• Printing Office
• Stationery
i) Photo Copy Charges
The expenses represent for Photo Copy sharing cost to Front

Office and House Keeping Department.
j) Decoration Expenses
Include flower & decoration in the front desk area and concierge
area.
k) Guest Transportation
The expenses are includes all transportation for guest from and to
hotel, also group arrangement which mostly use the Bus for pick
up and transfer to airport.
l) Traveling Expenses
Travel expenses represent all the traveling cost for department

head during his/her duty trip and recruitment process.
ACC - 011 PAGE 8
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
m) Reservation Expenses
Includes expenses for processing all reservation made by

• Telephone call
• Facsimile conformation
• Internet booking
n) T.A Commission
Includes
• Travel Agent commission and
• Coordination Fees
o) Transportation
The expenses represent for Transportation cost.
p) Telephone & Postage
Any telecommunication made for office usage by F.O and HK
q) TV & Movie
Include cost of TV cable or satellite providing for guest room
r) Linen
Linen Room is the operating equipment for all linen which use in
the guest room, items are:
• Bed Sheet
• Pillow Case
• Duvet/Bed Cover
• Bath Towel
• Hand Towel
• Face Towel
• Bed Runner
• Bed Skirting
ACC - 011 PAGE 9
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
• Bath Robe
All above item have a provision fund for change the item due to
lost, breakage/damage and length of use. The provision has to be
budgeted in yearly basis with some assumption. The expenses
will be base on the budget divide by 12 month and will be taken
an adjustment by the end of the year.
s) Uniform
All Hotel staff has 2 pair of uniform. Hotel management has the
provision to change the uniform once a year.
t) Laundry & Dry Cleaning
Represent cost of room linen laundry, if the linen washes in

house then all of chemical consumption need to make the cost
distribution between room linen, F&B linen, uniform laundry
with controlling log book.
u) Uniforms Cleaning
Represent the laundry cost for F.O & HK staff uniform.
v) Training Expenses
Represents expense for staff training such as:

• In house training
• Out bond training
• English training
• And other specific skill training
w) Miscellaneous
Represent expenses for front office and house keeping department

not under category in specific expenses.
ACC - 011 PAGE 10
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

ACC - 011 PAGE 11
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
B. SPA DEPARTMENT PROFIT & LOSS
a) Spa Revenue
Revenue generated from Spa sales
b) Other Income Spa
Revenue from Spa operation activities, but not under menu spa i.e.,
training fees, and others
c) Salary & Related Expenses
1. Salary & Wages
Represents expense for all category employment that under Spa

Department, as below:
• Overtime
• Daily Worker
• Casual
2. Other Staff Expenses
a) Employee Meal
• Staff Canteen
b) Employee Benefit
O Company Share
ACC - 011 PAGE 12
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
O In patient
O Out Patient
O House Clinic
• Pension Plan
O Company Share
• Bonus
O Bonus Achievement
d) Cleaning & Guest Supplies
Cleaning & Chemical Supplies Includes cost of spa area for the spa
operation, such as:
• Chemical
e) Telephone & Fax Charge
Any telecommunication made for office usage for Spa
f) Electricity Charge
Allocation electricity cost to spa operation
g) Water Charge
Allocation water cost to spa operation
h) Repair & Maintenance
Spa Repair & Maintenance for building, air – conditioning and

equipments
i) Fuel for Generator
Allocation fuel cost of generator to spa operation

ACC - 011 PAGE 13
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
j) Administration
The expenses represent all for office usage only at Spa Department, such
as:
• Printing Office
• Stationery
• Photo Copy sharing cost
k) Insurance
Allocation insurance cost from Owner Property Expenses
l) Bank Loan Interest
Allocation Bank Loan Interest Expenses from Owner Property

Expenses
m) Shareholder Loan Interest
Allocation Shareholder Loan Interest Expenses from Owner Property

Expenses
n) Depreciation and Amortization
Depreciation on Spa’s Equipments and allocation from building

depreciation
o) Other Expenses
Represent expenses for Spa Department not under category in specific

expenses.
p) Bank Interest Income
When Spa operation has own bank accounts, so the interest earn on
bank account should credited in this account
q) Tax on Net Profit
Tax calculated based on Vietnamese tax law, should deducted to the

gross profit
ACC - 011 PAGE 14
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

ACC - 011 PAGE 15
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
C. ROOM SERVICE
All Food and Beverage expense be allocated proportional on F & B Outlet

based on revenue:
a) Food Revenue
The revenue generated by Food Sales Room Service consists of:

1. Breakfast
2. Lunch
3. Dinner & Supper
b) Beverage Revenue
The revenue generated by Beverage Sales Room Service from:

1. Breakfast
2. Lunch
3. Dinner & Supper
c) Corkage Charges
The revenue generated by extra charges from guest who consumed

other than hotel F & B.
d) Other Income
The revenue generated by charges from other F & B sales i.e., rent
equipment for Meeting Room, Wedding, Party and Entertainment that
charged to guests.
e) Food Cost
All merchandise food category used for sold net after deducted for non
cost of sold i.e., Staff Canteen, Complimentary, Officer Check,
Spoilage and damage.
ACC - 011 PAGE 16
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
f) Beverage Cost
All merchandise beverage category used for sold net after deducted for
non cost of sold i.e., Staff Drinks, Complimentary, Officer Check,
g) Other F & B Cost
All expenses that spend for other F & B Income
h) Salary & Wages – Service
Represents expense for all category employment that under F & B

Service, as below:
• Overtime
• Daily Worker
• Casual
i) Salary & Wages – Kitchen

Kitchen, as below:
• Overtime
• Daily Worker
• Casual
j) Other Staff Expenses
a) Employee Meal
ACC - 011 PAGE 17
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
• Staff Canteen
b) Employee Benefit
O Company Share
O in patient
O Out Patient
O House Clinic
• Pension Plan
O Company Share
• Bonus
O Bonus Achievement
k) Printing & Stationary
The expenses represent all for office usage only at F & B Department,
such as:
• Printing Office
• Stationery
l) Photo Copy Charges
The expenses represent for Photo Copy sharing cost.
m) Decoration Expenses
Include flower & decoration in the Food & Beverage.
n) Traveling Expenses
Travel expenses represent all the traveling cost for department head
during his/her duty trip and recruitment process.
ACC - 011 PAGE 18
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
o) Commission
Commissions give to Travel Agents and other parties on Food &

Beverage Sales
p) Cleaning Supplies
Cleaning & Chemical Supplies Includes cost of stewarding, and other F &
B Outlet cleaning include kitchen, such as:
• Chemical
q) Music & Entertainment
Music & Entertainment will present in the Food & Beverage Outlet with
some expenses occurred below:
• Entertainment Fees
• Food & Beverage Consumption for singer and the musician
• Room Cost if the entertainer stay in the Hotel.
r) Telephone, Fax & Postage
Any telecommunication made for office usage
s) Dues & Subscriptions
Represents expense for registration membership of Food & Beverage

organization.
t) Transportation
The expenses represent for Staff Transportation sharing cost use staff
bus.
u) Uniform
ACC - 011 PAGE 19
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
v) Laundry & Dry Cleaning
Represent cost of F & B linen laundry, if the linen washes in house then
all of chemical consumption need to make the cost distribution between
room linen, F&B linen, uniform laundry with controlling log book.
w) Uniform Cleaning
Represent the laundry cost for Food & Beverage staff uniform.
x) Supplies & Others
Includes food & beverage supplies for guest service, such as:
• Tooth Pick
• Tissue/Paper Napkin
• Coop stick
• Straw
y) Spoilage & Damage
Represents expense for food and beverage spoilage and damage based on
the storeroom requisition with properly approved by Food & Beverage
Manager
z) Gas & Fuel
Represents cost of gas & fuel for cooking
aa) Menu & Beverage List
Menu & Beverage List will be prepared to all food & beverage outlet
and will review at least 6 months.
ab) Kitchen Supplies
Kitchen Supplies includes expenses of kitchen general supplies such as

below:
• Aluminum foil
• Plastic wrap
• Kitchen cloth
ACC - 011 PAGE 20
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
• Cake case
ac) Chinaware
Represent to provision of Chinaware is decided 0.5% from net total
outlet revenue.
ad) Glassware
Represent to provision of Glassware is decided 0.5% from net total

outlet revenue.
ae) Silverware
Represent to provision of Silverware is decided 0.5% from net total

outlet revenue.
af) Linen
Represent to provision of Linen is decided 0.5% from net total outlet

revenue.
ag) Kitchen Utensil
Represent to all utensil used by the kitchen
ah) Training Expenses

ai) Miscellaneous
Represent expenses for Food & Beverage Department not under category in
specific expenses.
ACC - 011 PAGE 21
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

ACC - 011 PAGE 22
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
D. LA TERRASSE

based on revenue:
a) Food Revenue
The revenue generated by Food Sales La Terrasse consists of:

1. Breakfast
2. Lunch
3. Dinner & Supper
b) Beverage Revenue
The revenue generated by Beverage Sales La Terrasse from:

1. Breakfast
2. Lunch
3. Dinner & Supper
c) Corkage Charges

d) Other Income
charged to guests.
e) Food Cost
f) Beverage Cost
ACC - 011 PAGE 23
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
g) Other F & B Cost

Service, as below:
• Overtime
• Daily Worker
• Casual

Kitchen, as below:
• Overtime
• Daily Worker
• Casual
a) Employee Meal
• Staff Canteen
b) Employee Benefit
ACC - 011 PAGE 24
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss

O Company Share
O in patient
O Out Patient
O House Clinic
• Pension Plan
O Company Share
• Bonus
O Bonus Achievement
such as:
• Printing Office
• Stationery
o) Commission

Beverage Sales
ACC - 011 PAGE 25
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
• Chemical

organization.
t) Transportation
bus.
u) Uniform
ACC - 011 PAGE 26
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
w) Uniform Cleaning
• Tooth Pick
• Coop stick
• Straw
Manager
z) Gas & Fuel

below:
• Aluminum foil
• Plastic wrap
• Kitchen cloth
• Cake case
ac) Chinaware
outlet revenue.
ACC - 011 PAGE 27
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
ad) Glassware

outlet revenue.
ae) Silverware

outlet revenue.
af) Linen

revenue.
ag) Kitchen Utensil

ai) Miscellaneous
specific expenses.
ACC - 011 PAGE 28
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

ACC - 011 PAGE 29
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
E. LA SALA

based on revenue:
a) Food Revenue
The revenue generated by Food Sales La Sala consists of:

1. Breakfast
2. Lunch
3. Dinner & Supper
b) Beverage Revenue
The revenue generated by Beverage Sales La Sala from:

1. Breakfast
2. Lunch
3. Dinner & Supper
c) Corkage Charges

d) Other Income
charged to guests.
e) Food Cost
f) Beverage Cost
ACC - 011 PAGE 30
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss

g) Other F & B Cost

Service, as below:
• Overtime
• Daily Worker
• Casual

Kitchen, as below:
• Overtime
• Daily Worker
• Casual
a) Employee Meal
• Staff Canteen
b) Employee Benefit
ACC - 011 PAGE 31
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
O Company Share
O in patient
O Out Patient
O House Clinic
• Pension Plan
O Company Share
• Bonus
O Bonus Achievement
such as:
• Printing Office
• Stationery
o) Commission

ACC - 011 PAGE 32
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
Beverage Sales
• Chemical

organization.
t) Transportation
bus.
u) Uniform
ACC - 011 PAGE 33
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
w) Uniform Cleaning
• Tooth Pick
• Coop stick
• Straw
Manager
z) Gas & Fuel

below:
• Aluminum foil
• Plastic wrap
• Kitchen cloth
• Cake case
ac) Chinaware
ACC - 011 PAGE 34
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
outlet revenue.
ad) Glassware

outlet revenue.
ae) Silverware

outlet revenue.
af) Linen

revenue.
ag) Kitchen Utensil

ai) Miscellaneous
specific expenses.
ACC - 011 PAGE 35
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

ACC - 011 PAGE 36
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
F. L’AN BAR & LOUNGE

based on revenue:
a) Food Revenue
The revenue generated by Food Sales L’an Bar & Lounge consists of:
1. Breakfast
2. Lunch
3. Dinner & Supper
b) Beverage Revenue
The revenue generated by Beverage Sales L’an Bar & Lounge from:
1. Breakfast
2. Lunch
3. Dinner & Supper
c) Corkage Charges

d) Other Income
charged to guests.
e) Food Cost
f) Beverage Cost
ACC - 011 PAGE 37
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss

g) Other F & B Cost

Service, as below:
• Overtime
• Daily Worker
• Casual

Kitchen, as below:
• Overtime
• Daily Worker
• Casual
a) Employee Meal
• Staff Canteen
b) Employee Benefit
ACC - 011 PAGE 38
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
O Company Share
O in patient
O Out Patient
O House Clinic
• Pension Plan
O Company Share
• Bonus
O Bonus Achievement
such as:
• Printing Office
• Stationery
o) Commission

ACC - 011 PAGE 39
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
Beverage Sales
• Chemical

organization.
t) Transportation
bus.
u) Uniform
ACC - 011 PAGE 40
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
w) Uniform Cleaning
• Tooth Pick
• Coop stick
• Straw
Manager
z) Gas & Fuel

below:
• Aluminum foil
• Plastic wrap
• Kitchen cloth
• Cake case
ac) Chinaware
ACC - 011 PAGE 41
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
outlet revenue.
ad) Glassware

outlet revenue.
ae) Silverware

outlet revenue.
af) Linen

revenue.
ag) Kitchen Utensil

ai) Miscellaneous
specific expenses.
ACC - 011 PAGE 42
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

ACC - 011 PAGE 43
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
G. POOL BAR

based on revenue:
a) Food Revenue
The revenue generated by Food Sales Pool Bar consists of:

1. Breakfast
2. Lunch
3. Dinner & Supper
b) Beverage Revenue
The revenue generated by Beverage Sales Pool Bar from:

1. Breakfast
2. Lunch
3. Dinner & Supper
c) Corkage Charges

d) Other Income
charged to guests.
e) Food Cost
f) Beverage Cost
ACC - 011 PAGE 44
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss

g) Other F & B Cost

Service, as below:
• Overtime
• Daily Worker
• Casual

Kitchen, as below:
• Overtime
• Daily Worker
• Casual
a) Employee Meal
• Staff Canteen
b) Employee Benefit
ACC - 011 PAGE 45
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
O Company Share
O in patient
O Out Patient
O House Clinic
• Pension Plan
O Company Share
• Bonus
O Bonus Achievement
such as:
• Printing Office
• Stationery
o) Commission

ACC - 011 PAGE 46
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
Beverage Sales
• Chemical

organization.
t) Transportation
bus.
u) Uniform
ACC - 011 PAGE 47
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
w) Uniform Cleaning
• Tooth Pick
• Coop stick
• Straw
Manager
z) Gas & Fuel

below:
• Aluminum foil
• Plastic wrap
• Kitchen cloth
• Cake case
ac) Chinaware
ACC - 011 PAGE 48
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
outlet revenue.
ad) Glassware

outlet revenue.
ae) Silverware

outlet revenue.
af) Linen

revenue.
ag) Kitchen Utensil

ai) Miscellaneous
specific expenses.
ACC - 011 PAGE 49
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

ACC - 011 PAGE 50
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
H. BANQUET

based on revenue:
a) Food Revenue
The revenue generated by Food Sales Banquet consists of:

1. Breakfast
2. Lunch
3. Dinner & Supper
b) Beverage Revenue
The revenue generated by Beverage Sales Banquet from:

1. Breakfast
2. Lunch
3. Dinner & Supper
c) Corkage Charges

d) Other Income
charged to guests.
e) Food Cost
f) Beverage Cost
ACC - 011 PAGE 51
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss

g) Other F & B Cost

Service, as below:
• Overtime
• Daily Worker
• Casual

Kitchen, as below:
• Overtime
• Daily Worker
• Casual
a) Employee Meal
• Staff Canteen
b) Employee Benefit
ACC - 011 PAGE 52
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
O Company Share
O in patient
O Out Patient
O House Clinic
• Pension Plan
O Company Share
• Bonus
O Bonus Achievement
such as:
• Printing Office
• Stationery
o) Commission

ACC - 011 PAGE 53
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
Beverage Sales
• Chemical

organization.
t) Transportation
bus.
u) Uniform
ACC - 011 PAGE 54
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
w) Uniform Cleaning
• Tooth Pick
• Coop stick
• Straw
Manager
z) Gas & Fuel

below:
• Aluminum foil
• Plastic wrap
• Kitchen cloth
• Cake case
ac) Chinaware
ACC - 011 PAGE 55
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
outlet revenue.
ad) Glassware

outlet revenue.
ae) Silverware

outlet revenue.
af) Linen

revenue.
ag) Kitchen Utensil

ai) Miscellaneous
specific expenses.
ACC - 011 PAGE 56
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

ACC - 011 PAGE 57
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
I. MINI BAR

based on revenue:
a) Food Revenue
The revenue generated by Food Sales Mini Bar
b) Beverage Revenue
The revenue generated by Beverage Sales Mini Bar
c) Corkage Charges

d) Other Income
charged to guests.
e) Food Cost
ACC - 011 PAGE 58
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
f) Beverage Cost
g) Other F & B Cost

Service, as below:
• Overtime
• Daily Worker
• Casual

Kitchen, as below:
• Overtime
• Daily Worker
• Casual
a) Employee Meal
• Staff Canteen
ACC - 011 PAGE 59
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
b) Employee Benefit
O Company Share
O in patient
O Out Patient
O House Clinic
• Pension Plan
O Company Share
• Bonus
O Bonus Achievement
such as:
• Printing Office
• Stationery
ACC - 011 PAGE 60
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
o) Commission

Beverage Sales
• Chemical

organization.
t) Transportation
bus.
u) Uniform
ACC - 011 PAGE 61
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
w) Uniform Cleaning
• Tooth Pick
• Coop stick
• Straw
Manager
z) Gas & Fuel

below:
• Aluminum foil
• Plastic wrap
• Kitchen cloth
ACC - 011 PAGE 62
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
• Cake case
ac) Chinaware
outlet revenue.
ad) Glassware

outlet revenue.
ae) Silverware

outlet revenue.
af) Linen

revenue.
ag) Kitchen Utensil

ai) Miscellaneous
specific expenses.
ACC - 011 PAGE 63
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

ACC - 011 PAGE 64
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
J. TELECOMMUINICATION
a) Revenue
The revenue generated by:

- Local Call
- Domestic Call
- Overseas Call
b) Cost of Sales
The cost represent to revenue as follow:

- Local Call
- Domestic Call
- Overseas Call
c) Salary & Wages
Represents expense for all category employment that under Telephone

Operator, as below:
• Overtime
• Daily Worker
• Casual
d) Other Staff Expenses
a) Employee Meal
• Staff Canteen
b) Employee Benefit
ACC - 011 PAGE 65
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss

O Company Share
O in patient
O Out Patient
O House Clinic
• Pension Plan
O Company Share
• Bonus
O Bonus Achievement
e) Printing & Stationary
The expenses represent all for office usage only at Telephone Department,
such as:
• Printing Office
• Stationery
f) Photo Copy Charge
g) Telephone
Any telecommunication made for office usage by Telephone Operator
h) Uniforms
i) Uniforms Cleaning
Represent the laundry cost for Telephone Department staff uniform.

ACC - 011 PAGE 66
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
j) Rental Equipment
Represents the expenses equipment rental in the operation such as:

• Equipment from VNPT (Vietnam Post and Telecommunication)
• Repeater equipment
k) Miscellaneous
Represent expenses for Telephone Department not under category in

specific expenses.
ACC - 011 PAGE 67
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

ACC - 011 PAGE 68
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
K. LAUNDRY
a) Revenue
Revenue of Laundry & Valet will generated by:

- In-house Guest
- Outside Guest
b) Salary & Wages
Represents expense for all category employment that under Laundry

• Overtime
• Daily Worker
• Casual
c) Other Staff Expenses
a) Employee Meal
• Staff Canteen
b) Employee Benefit
O Company Share
O in patient
O Out Patient
O House Clinic
• Pension Plan
ACC - 011 PAGE 69
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
O Company Share
• Bonus
O Bonus Achievement
d) Printing & Stationary
The expenses represent all for office usage only at Laundry Department,
such as:
• Printing Office
• Stationery
e) Photo Copy Charge
f) Telephone
Any telecommunication made for office usage by Laundry Department
g) Uniforms
h) Uniforms Cleaning
Represent the laundry cost for Laundry staff uniform.
i) Gas
Represents cost of Gas (LPG) used by Laundry Department
j) Operation Supplies
Represents expenses as below:

• Plastic shirt
• Hanger
ACC - 011 PAGE 70
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
• Shirt back
• Shirt band
k) Training Expenses

l) Miscellaneous
Represent expenses for Laundry Department not under category in

specific expenses.
ACC - 011 PAGE 71
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

ACC - 011 PAGE 72
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
L. GIFT SHOP
a) Revenue
Revenue of Gift Shop will generated by:

- Merchandise Sales
- Consignment Sales
b) Salary & Wages
Represents expense for all category employment that under Gift Shop, as
below:
• Overtime
• Daily Worker
• Casual
a) Employee Meal
• Staff Canteen
b) Employee Benefit
O Company Share
O in patient
O Out Patient
ACC - 011 PAGE 73
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
O House Clinic
• Pension Plan
O Company Share
• Bonus
O Bonus Achievement
d) Cost of Merchandise Sales
Represent all cost of Merchandise for items sold in the Gift Shop
e) Cost of Consignment Sales
Represent all cost of Consignment paid to the vendors
f) Printing & Stationary
The expenses represent all for office usage only at Gift Shop Department,
such as:
• Printing Office
• Stationery
g) Photo Copy Charge
h) Traveling Expenses
i) Uniforms
ACC - 011 PAGE 74
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
j) Uniforms Cleaning
Represent the laundry cost for Gift Shop staff uniform.
k) Operation Supplies
Represents expenses as below:

• Plastic bag
• Shopping Bag
• Wrapping Paper
• Rubber Ban
l) Training Expenses

m) Miscellaneous
Represent expenses for Gif Shop Department not under category in

specific expenses.
ACC - 011 PAGE 75
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

ACC - 011 PAGE 76
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
M. FITNESS
a) Revenue
Revenue of Fitness will generated by:

- Massage
- Membership Fee
- Miscellaneous
b) Salary & Wages
Represents expense for all category employment that under Fitness

• Overtime
• Daily Worker
• Casual
a) Employee Meal
• Staff Canteen
b) Employee Benefit
O Company Share
O in patient
O Out Patient
ACC - 011 PAGE 77
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
O House Clinic
• Pension Plan
O Company Share
• Bonus
O Bonus Achievement
d) Supplies & Others
Represent all cost of supplies for Fitness Activities and Operation
The expenses represent all for office usage only at Fitness Department,
such as:
• Printing Office
• Stationery
f) License Fee
The expenses represent for License and Permit for Fitness Activities.
g) Telephone
Any telecommunication made for office usage by Fitness Department
h) Uniforms
ACC - 011 PAGE 78
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
i) Linen

revenue.
j) Commission
Represents expenses for commission of Fitness Sales
k) Training Expenses

l) Miscellaneous
Represent expenses for Fitness Department not under category in specific

expenses.
ACC - 011 PAGE 79
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

ACC - 011 PAGE 80
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
N. OTHER INCOME DEPARTMENTAL PROFIT & LOSS
a) Revenue:
The revenue of other income generated from:

- Limousine
- Business Center
- Tours / Excursions
- Cigarettes
- Miscellaneous Income
b) Expenses:
The cost of other income as follow:

- Limousine Cost of Sales
- Business Center Cost of Sales
- Tours / Excursions Cost of Sales
- Cigarettes Cost of Sales
- Miscellaneous Income Cost of Sales
ACC - 011 PAGE 81
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

ACC - 011 PAGE 82
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
O. ADMINISTRATION & GENERAL DEPARTMENT
a) Salary & Wages
Represents expense for all category employment that under

Administration & General Department, as below:
• Overtime
• Daily Worker
• Casual
b) Other Staff Expenses
a) Employee Meal
• Staff Canteen
b) Employee Benefit
O Company Share
O in patient
O Out Patient
O House Clinic
• Pension Plan
O Company Share
• Bonus
ACC - 011 PAGE 83
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss

O Bonus Achievement
c) Printing & Stationary
The expenses represent all for office usage only at Administrative &
General Department, such as:
• Printing Office
• Stationery
d) Photocopy Charge
The expenses represent for Photo Copy sharing cost
e) Traveling Expenses
f) Tel, Telex & Postage
Any telecommunication made for office usage, Courier and postage
g) Dues & Subscription
Represents expense for registration membership of hotels’ organization

i.e., GM Association, Employer Association, FC Association
h) Uniforms
i) Uniforms Cleaning
Represent the laundry cost for staff uniform for Administration & General
Department
ACC - 011 PAGE 84
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
j) Entertainment
Represents amounts of cost F & B complimentary for General

Manager
k) Licenses
Represents fee for processing permit of GM, Financial Controller and

Director of Operation, or others expatriate.
l) Insurance
Represents expenses of insurance premium fee below:

• Public Liability
• Fidelity
• Cash in safe and Cash in Transit
m) Data Processing Expenses
Represents expense for data back up likes:

• CD
• Hard Disk
n) Credit Card Commission
Represents expense of credit card commission usage from the hotel guest.
o) Collection Expenses
Represent fee of debt collector agency, stamp to send Account

Receivable Statement and Invoices.
p) Legal & Professional Fees
Represents fee of consultant likes lawyer to process the account receivable

outstanding.
q) Bank Charges
Represents expenses bank transaction such as:

ACC - 011 PAGE 85
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
• Account Maintenance Fee

• Check book
• Transfer fee
• Administration fee
r) Doubtful Debt
Provision for bad debt taken from the percentage of total revenue 0,5%
each month and will maintain the reconcile.
s) Transportation
The expenses represent for Transportation cost.
t) Donation
Represents any acceptable “Donation” for third party
u) Training Expenses

v) Miscellaneous Expenses
Represent expenses for Administration & General Department not under

category in specific expenses.
ACC - 011 PAGE 86
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

ACC - 011 PAGE 87
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
P. SALES & MARKETING DEPARTMENT
a) Salary & Wages
Represents expense for all category employment that under Sales &
Marketing Department, as below:
• Overtime
• Daily Worker
• Casual
a) Employee Meal
• Staff Canteen
b) Employee Benefit
O Company Share
O in patient
O Out Patient
O House Clinic
• Pension Plan
O Company Share
• Bonus
ACC - 011 PAGE 88
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss

O Bonus Achievement
The expenses represent all for office usage only at Sales & Marketing
Department, such as:
• Printing Office
• Stationery
d) Photocopy Charge
f) Telephone & Fax
g) Postage
Represent expenses for post & couriers
h) Advertising
Represents expense for produce some advertise in all media such as:
• Electronic media
• Newspaper and magazine
• Billboard
• Including all production cost, permit and tax.
i) Brochures
Represents expense to produce some marketing material such as:

• Hotel Brochure
• Hotel Flyer
ACC - 011 PAGE 89
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
• Fact Sheet
• Room Rates
• Promotion Package
• Banquet & Meeting flyer
j) Promotions
1. Special Event
Represents expense for some sales activity and promotion with

conducting special event such as:
• Hotel anniversary promotion
• Group anniversary promotion
2. Special Promotions
Represents expense for some special promotion below:

• New Year promotion party
• RELEGIOUS Holidays promotion rate and dinner
• Christmas promotion rate and dinner
3. Trade Promotion
Represents expense to rent booth and the registration fees for some
trade show.
k) E-commerce
Represents expenses for subscription fee on e-commerce on line

booking, internet and website
l) Participation Fee
Represents expenses for participation of Trade Show, Joint Promotion,

and other participations
m) Entertainment
Represents expenses for Agents’ entertainment in relation with

business by Director of Sales and by authorized persons in Sales &
ACC - 011 PAGE 90
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
Marketing Department
n) Dues & Subscription

i.e., Sales & Marketing Association
o) Uniforms
p) Uniforms Cleaning
Represent the laundry cost for staff uniform for Sales & Marketing
Department
q) Marketing Expenses
Represents expenses for research and survey of marketing activities
o) Training Expenses

p) Miscellaneous Expenses
Represent expenses for Sales & Marketing Department not under

ACC - 011 PAGE 91
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

ACC - 011 PAGE 92
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
Q. ENGINEERING DEPARTMENT
a) Salaries & Wages
Represents expense for all category employment that under Engineering

• Overtime
• Daily Worker
• Casual
a) Employee Meal
• Staff Canteen
b) Employee Benefit
O Company Share
O in patient
O Out Patient
O House Clinic
• Pension Plan
O Company Share
• Bonus
O Bonus Achievement
ACC - 011 PAGE 93
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
The expenses represent all for office usage only at Engineering

• Printing Office
• Stationery
d) Photocopy Charge
f) Telephone & Postage
g) Uniforms
h) Computer Software
Represents expense for:

• Licenses Microsoft
• Licenses and maintenance Hotel System
i) Computer Hardware
Represents expense for:

• Repair and maintenance hardware
j) Uniform Cleaning
Represent the laundry cost for engineering staff uniform.

ACC - 011 PAGE 94
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
k) Elevator Maintenance
Represents expenses for elevator repair and maintenance, as below:

• Maintenance contract
• Spare part of elevator
l) Building Cont. Materials
Represents expenses for repair and maintenance of the building

both interior and exterior only, if there some additional room it
will be as a fixed asset which already budgeted in capital
expenditure budget.
m) Kitchen Equipment
Represents expense for repair and maintenance, also for purchase some
spare part.
n) Laundry Equipment
Represents expense for repair and maintenance some equipment such as:
• Dry cleaning machine
• Tumbler
• Pressing machine
o) Motor Vehicles
Represents expense for repair and maintenance also the insurance

premium.
p) Generator Maintenance
Represents expense for repair and maintenance of generator.
q) Telephone System
Represents expense for maintenance and repair some equipment such as:
• PABX machine
• Telephone Set
• Handy Talky
ACC - 011 PAGE 95
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
• Pager
• Hand phone
• Paging system
• Telephone Wireless
r) Air-condition & Refrigerator Maintenance
Represents expenses for air conditioning all area which cover

• Maintenance contract
• Spare part air conditioning
And refrigerator for storage of food and beverage

• Spare part of refrigerator (chiller and freezer)
s) Fire Safety Equipment
Represents expense for repair some fire and security tools such as :
• Sprinkle
• Smoke detector
• Hydrant
t) Waste Removal
Represents expense for contract garbage removal.
u) Hygiene
Represents expense for chemical supplies such as:

• Chorine
• Chemical
v) Pest Control
Represents expense for contract pest control.
w) Tool & Equipment
Represents expense for purchase some engineering tools, and this tools
should have maintain the inventory per period (3 months) any loss of the
tools without any clear reason all engineering staff should responsible.
ACC - 011 PAGE 96
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
x) Plumbing & Water Treatment
Represents expenses for repair and maintenance plumbing

• Pipe
• Shower Head
• Faucets
• Flexible Hose, etc.
y) Office Equipment
Represents expense for maintain office equipment such as:

• Office Chair
• Office Table
• Filling Cabinet
• Filling Rack
• Binding Machine
• Type Machine
• Fax Machine
z) Floor Covering
Represent expense repair and maintenance for carpet and other type of
floor covering.
aa) Furniture & Fittings
Represents expense repair and maintenance for hotels’ furniture and

fixture
ab) Electrical Equipment
Represents expense repair and maintenance for hotels’ electrical equipment.
ac) Ground & Landscaping
Represents expense for maintain the plantation in exterior of the building.
ad) Painting & Decoration

ACC - 011 PAGE 97
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
Represents expense for painting and decoration hotels’ interior and

exterior
ae) Engineering Supplies
Represents expenses for supplies such as:

• Nail
• Sealant
• Cable
• Connector
• WD4
af) Electric Bulbs
Represents for change all the fuse bulb indoor and outdoor of the hotel.
ag) Training Expenses

ah) Miscellaneous
Represent expenses for Engineering Department not under category in

specific expenses.
ai) Electricity
Represents expense for hotels’ electricity bill
aj) Water
Represent expense for hotels’ water bill
ak) Fuel
Represents expense for fuel used by hotels’ operation

ACC - 011 PAGE 98
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

ACC - 011 PAGE 99
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
R. HUMAN RESOURCES DEPARTMENT
a) Salary & Wages
Represents expense for all category employment that under Human

Resources Department, as below:
• Overtime
• Daily Worker
• Casual
a) Employee Meal
• Staff Canteen
b) Employee Benefit
O Company Share
O in patient
O Out Patient
O House Clinic
• Pension Plan
O Company Share
• Bonus
O Bonus Achievement
ACC - 011 PAGE 100
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
c) Personnel Development
Represent all expenses in relation to staff development internal and

external study for developing more skills
d) Relocated Expenses
Represent all expenses for staff relocation.
The expenses represent all for office usage only at Human Resources
• Printing Office
• Stationery
f) Dues & Subscription

for Human Resources Association
g) Photocopy Charge
h) Employee Relation
This account is Accrual Basis and Hotel has to be prepared the

budget in the beginning of the year and will be posted base on
the budget and divided by 12 months. Accrued expenses for
some staff activity such as:
• Religion
• Social
• Culture
• Staff Birthday
• Staff Party
ACC - 011 PAGE 101
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
i) Telephone & Fax
j) Recruitment Expenses
Represents expenses during recruitment process such as:

• Advertising in some newspaper
• Candidate traveling expenses (ticket, meal etc)
k) Gift & Rewards
Represents the expense for staff gift and rewards in relation with to
motivate employees
g) Uniforms Cleaning
Represent the laundry cost for staff uniform for Human Resources
Department
l) Traveling Expenses
m) Miscellaneous Expenses
Represent expenses for Human Resources Department not under

ACC - 011 PAGE 102
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

ACC - 011 PAGE 103
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
S. SECURITY DEPARTMENT
a) Salary & Wages
Represents expense for all category employment that under Security

• Overtime
• Daily Worker
• Casual
a) Employee Meal
• Staff Canteen
b) Employee Benefit
O Company Share
O in patient
O Out Patient
O House Clinic
• Pension Plan
O Company Share
• Bonus
O Bonus Achievement
ACC - 011 PAGE 104
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
The expenses represent all for office usage only at Security Department,
such as:
• Printing Office
• Stationery
d) Photocopy Charge
e) Telephone
f) Dues & Subscriptions

for Security Association
g) Traveling Expenses
h) Uniforms
i) Uniform Cleaning
Represent the laundry cost for staff uniform for Security Department
j) Training Expenses

ACC - 011 PAGE 105
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
k) Miscellaneous
Represent expenses for Security Department not under category in

specific expenses.
ACC - 011 PAGE 106
STANDARD
OPERATING
Uniform System of
Account Profit &
Loss
BHPS Hotel & Resort

SOP Uniform System of Account Profit & Loss

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ACC - 011 PAGE 1

SUBJECT PREPARED BY: APPROVED BY:

FOOD & BEVERAGE DEPARTMENT

MINOR & OPERATING DEPARTMENT

SUBJECT PREPARED BY: APPROVED BY:

A. ROOM DEPARTMENTAL PROFIT & LOSS

SUBJECT PREPARED BY: APPROVED BY:

The Other Income is representing to record the revenue for cancelation

c) Salary & Wages Front Office

Represents expense for all categories Front Office employment, as below:

SUBJECT PREPARED BY: APPROVED BY:

d) Salary & Wages House Keeping

Represents expense for all categories House Keeping employment, as

e) Other Staff Expenses for F.O & HK

SUBJECT PREPARED BY: APPROVED BY:

1. The expenses represent all guest needed during check in or

2. Guest Supplies Amenities.

Guest Supplies Amenities includes the cost of guest room

SUBJECT PREPARED BY: APPROVED BY:

3. Guest Supplies Stationery

Guest Supplies Stationery includes the cost of guest room

4. Guest Supplies - F&B

1. Cleaning & Chemical Supplies Includes cost of guest room area,

SUBJECT PREPARED BY: APPROVED BY:

h) Printing & Stationary

i) Photo Copy Charges

The expenses represent for Photo Copy sharing cost to Front

Travel expenses represent all the traveling cost for department

SUBJECT PREPARED BY: APPROVED BY:

Includes expenses for processing all reservation made by

The expenses represent for Transportation cost.

p) Telephone & Postage

Any telecommunication made for office usage by F.O and HK

Include cost of TV cable or satellite providing for guest room

SUBJECT PREPARED BY: APPROVED BY:

t) Laundry & Dry Cleaning

Represent cost of room linen laundry, if the linen washes in

Represent the laundry cost for F.O & HK staff uniform.

Represents expense for staff training such as:

Represent expenses for front office and house keeping department

SUBJECT PREPARED BY: APPROVED BY:

BHPS Hotel & Resort

SUBJECT PREPARED BY: APPROVED BY:

B. SPA DEPARTMENT PROFIT & LOSS

Revenue generated from Spa sales

b) Other Income Spa

c) Salary & Related Expenses

1. Salary & Wages

Represents expense for all category employment that under Spa

2. Other Staff Expenses

SUBJECT PREPARED BY: APPROVED BY:

d) Cleaning & Guest Supplies

e) Telephone & Fax Charge

Any telecommunication made for office usage for Spa

Allocation electricity cost to spa operation

Allocation water cost to spa operation

h) Repair & Maintenance

Spa Repair & Maintenance for building, air – conditioning and

i) Fuel for Generator

Allocation fuel cost of generator to spa operation