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    Airline KPI

    Uploaded by

    Walia Vernica
    This document discusses key performance indicators (KPIs) for analyzing the airline industry. It identifies several important KPIs in the areas of financial, customer, flight operations, and service. For financial KPIs, it lists metrics like revenues, expenses, return on invested capital, and revenue per available seat. Customer KPIs include customer experience, complaint levels, and aspects of passenger service. Flight operations KPIs focus on number of flights/passengers, delays, aircraft utilization, and maintenance. Service KPIs relate to passenger occupancy, freight load, supply chain partners, accidents, and frequent flyers. The document emphasizes using KPIs to properly evaluate airline company performance across these critical areas.

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    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd

    Airline KPI

    Uploaded by

    Walia Vernica
    6K views24 pages
    This document discusses key performance indicators (KPIs) for analyzing the airline industry. It identifies several important KPIs in the areas of financial, customer, flight operations, and service. For financial KPIs, it lists metrics like revenues, expenses, return on invested capital, and revenue per available seat. Customer KPIs include customer experience, complaint levels, and aspects of passenger service. Flight operations KPIs focus on number of flights/passengers, delays, aircraft utilization, and maintenance. Service KPIs relate to passenger occupancy, freight load, supply chain partners, accidents, and frequent flyers. The document emphasizes using KPIs to properly evaluate airline company performance across these critical areas.

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    This document discusses key performance indicators (KPIs) for analyzing the airline industry. It identifies several important KPIs in the areas of financial, customer, flight operations, and service. For financial KPIs, it lists metrics like revenues, expenses, return on invested capital, and revenue per available seat. Customer KPIs include customer experience, complaint levels, and aspects of passenger service. Flight operations KPIs focus on number of flights/passengers, delays, aircraft utilization, and maintenance. Service KPIs relate to passenger occupancy, freight load, supply chain partners, accidents, and frequent flyers. The document emphasizes using KPIs to properly evaluate airline company performance across these critical areas.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    6K views24 pages

    Airline KPI

    Uploaded by

    Walia Vernica
    This document discusses key performance indicators (KPIs) for analyzing the airline industry. It identifies several important KPIs in the areas of financial, customer, flight operations, and service. For financial KPIs, it lists metrics like revenues, expenses, return on invested capital, and revenue per available seat. Customer KPIs include customer experience, complaint levels, and aspects of passenger service. Flight operations KPIs focus on number of flights/passengers, delays, aircraft utilization, and maintenance. Service KPIs relate to passenger occupancy, freight load, supply chain partners, accidents, and frequent flyers. The document emphasizes using KPIs to properly evaluate airline company performance across these critical areas.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 24

    KPI ANALYSIS OF AIRLINE INDUSTRY

    THE CHOSEN ONE

    KPI

    KEY PERFORMANCE INDICATORS


    FINANCIAL

    SERVICE

    KPI
    FLIGHT OPERATIONS

    CUSTOMER

    FINANCIAL KPI
    To judge whether the company has been able to match the revenues with the expenses

    Whether funds allocated are used properly.

    A negative bottom line should be a cause for further investigation and immediate action.

    1 2 3 4 5 6 7 8 9 10

    Revenues Cash Inflows the airlines enjoys in a particular year Expenses Cash Outflows the organization has to bear for various direct and indirect spending ROIC (Return on Invested Capital) EBIT (Earnings Before Interests & Taxes) Operating profit Cash flow Outstanding debt Level of working capital Market value against asset value RASK (Revenue Per Available Seat)

    CUSTOMER KPI
    Usually involve passengers in the evaluation process

    Customer Experience is the key

    Complaints should be alarming enough to change or improve any flaw in the service.

    1 2 3 4 5 6 7 8

    Types of cuisine offered Baggage rates Response Time for queries Cancelled Flights Missed Connections Yield Load factor Spill

    FLIGHT OPERATIONS KPI


    Deal with airline operational aspects

    Fewer flights and more passengers would mean an upgrade, replacement, or addition of aircrafts

    1 2 3 4 5 6 7 8 9 10

    Flights Number of flights in a particular year Passengers Number of passengers carried in all the flights in a year Available Flying Time / Aircraft utilization/ Daily Pilot Utilization Amount of lost baggage on connecting flights Percentage of Flights Departures Delayed > 15 minutes Average Minutes Delay for Delayed Flights / All Flights Percentage of Flights Delayed Due to Technical / Commercial reasons Incidence of maintenance schedule changes Crew productivity and cost/ Crews per aircraft Average turnaround time, Average block hours per day

    SERVICE KPI
    Gives a good grasp on how each employee in the service department is doing

    Give an idea as to how new equipment and facilities improve service and eventually sales

    Used in managing performance of airline companies that typically deals with service oriented activities

    Passenger Seats Occupied Percentage of seats occupied by passengers in a particular flight Freight and Mail Indicates the commercial load of the Airlines

    No. of partners in supply-chain

    No. of accidents

    Number of PAX

    Number of transfer PAX

    Number of Frequent Flyers

    UNDERSTANDING KPI

    COMPANY ANALYSIS

    VISION
    To be the best & most successful Company in the Airline business.

    MISSION
    To ensure that the British Airways is the customer s 1st choice through the delivery of an unbeatable travel experience.

    STRATEGY AND OBJECTIVES

    KEY PERFORMANCE INDICATORS

    Three themes are used to set targets for the basis of evaluation. They are: Customer recommendation,

    Operating margin and Network punctuality.

    ANALYSIS

    SUBMITTED BY TEAM

    THANK YOU

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