2011-12 Wikimedia Foundation Plan FINAL For WEBSITE
2011-12 Wikimedia Foundation Plan FINAL For WEBSITE
2011-12 Wikimedia Foundation Plan FINAL For WEBSITE
CONTENTS
1. Context and Background 2. 2011-12 Plan Risks 3. 2011-12 Plan Overview i) 2011-12 Key Activities ii) 2011-12 Targets iii) 2011-12 Finances and Staffing 4. Additional Finances/Staffing Schedules 5. Board Resolution
Page 30-37 Page 38-40 Pages 4-16 Pages 17-23 Page 24-29
CONTENTS, CONTINUED
6. Appendix (i) Top Spending Increases (ii) Net Financial Position by Month (iii) Additional Revenue Schedules (iv) Additional Spending Schedules
Pages 41-54
Assumptions
Amounts for 2011-12, 2010-11, 2009-10 and 2008-09 reflect management reporting, not generally accepted accounting principles (GAAP). GAAP amounts are noted where they appear. Management reporting reflects primarily cash-basis revenues and spending. As such it excludes non-cash items such as in-kind amounts and depreciation and includes total spending for capital items. Revenue projections and plan do not include ancillary revenue such as interest income, speaker fees, misc. income. Restricted amounts do not appear in this plan. As per the Gift Policy, restricted gifts above 100K are approved on a case-by-case basis by the WMF Board.
Strategic Context
In 2010-11, the Wikimedia Foundation embarked upon Year One of our five-year strategic plan. 2011-12 is Year Two.
(for reference)
Priority 1. Build the technological and operating platform that enables Wikimedia to function sustainably as a top global Internet organization Priority 2. Strengthen, grow and increase diversity of the editing community that is the lifeblood of Wikimedia projects Priority 3. Accelerate impact by investing in key geographic areas, mobile application development and bottom-up innovation
(for reference)
1) Readership continues to grow. But we need to do better at reaching readers who are using mobile phones. 2) The number of Wikipedia articles continues to grow. 3) The Wikimedia Foundation continues to support quality improvement as well as better tracking of quality. 4) The number of active editors is in decline, and is further threatened by the shift to mobile, because it's not easy to edit on small screens. 5) Tracking of editor diversity, as well as efforts to improve it, has begun. We have no indicators yet that diversity has begun to improve.
In 2010-11, the bulk of our spending was focused towards putting in place solid infrastructure. In 2011-12, the majority of spending goes towards growing, strengthening and increasing the diversity of the editing community, as well as investments in key geographic areas, mobile development and innovation.
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11
2009 Campaign
$8.7
$0.7
$1.2
$2.2
$4.2
2010 Campaign
Green line denotes December 31
$15.0
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Going forward, the Wikimedia Foundation intends to sustain focus on growing revenues via the fundraiser. We expect strong growth. Challenges include developing successful new messaging to avoid over-exposure of Jimmy, developing messaging that is less earnest and more enjoyable, and grappling with legal, administrative and ethical challenges related to chapters acting as payment processors during the campaign.
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In 2010-11, our underspending was primarily due to hiring more slowly than called for in the plan. We started the year with an ambitious plan to grow the Wikimedia Foundation staff 82% from 50 to 91 and a decision to, if necessary, sacrifice speed for quality (hiring well rather than hiring quickly). We expect to end the year with staff of 78, representing an increase over 2009-10 of 56%.
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RISKS
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2011-12 Risks
1) Editor decline is an intractable problem.
Declining participation is by far the most serious problem facing the Wikimedia projects: the success of the projects is entirely dependent upon a thriving, healthy editing community. We are responding with a multi-faceted approach that blends big obvious fixes (e.g., Visual Editor) with more experimental approaches (e.g., the -1 to 100 retention projects and editor recruitment initiatives in India and Brazil). The WMF is also putting resources towards expanding community awareness and understanding of the problem, and putting in place mechanisms for decentralized community innovation so that community initiatives can help to solve it. We will be tracking progress throughout the year, and if necessary will sacrifice other activities to increase resources dedicated to this.
2011-12 Risks
3) Readership begins to flatten or decline. Our readership numbers have
grown strongly for many years. However, they are not keeping pace with the growth of the internet. Recently we have seen a general decline online in the growth of unique visitors and in page views in the United States, as measured by comScore Media Metrix. This is happening to many major sites including Google, Facebook and the internet as a whole, but we are experiencing it significantly more sharply than most. Internationally, there has been consistent strong growth in unique visitors in general, but we are showing declining growth in uniques, and declining page views. We are exploring to find explanations for these trends, but they are not immediately understandable, and they are troubling.
2011-12 Risks
5) Revenue targets are not met. The 2011-12 revenue targets are WMF's
most aggressive ever, and it is possible we cannot meet them. Having said that, the plan calls for a 24% increase in revenue, which is conservative compared with the 49% increase we achieved last year. And, the Wikimedia Foundation has a track record of deliberately conservative planning: every year, we have underspend against budget, and exceeded revenue targets. In the event we miss our targets, we will be well-positioned to know early, and to adjust accordingly. The board will be immediately notified if reserves vary materially from the plan at the close of any quarter.
6) Revenue targets are met, but at the cost of significant goodwill. During the 2010 campaign, the Wikimedia Foundation began to
see the Jimmy appeals gently mocked by media and the general public. The mockery was mostly affectionate but still: people's goodwill towards Wikipedia is not unlimited, and the fundraiser is inherently annoying. In 2011 for the first time, we will dedicate significant creative focus towards creating new nonJimmy-focused appeals to intersperse throughout the campaign, and towards creating appeals that, rather than being earnest, are perceived by readers as funny or enjoyable.
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2011-12 Risks
7) Openness about editor decline makes the problem worse. The
The Wikimedia Foundation has been extremely transparent about our participation problem, publishing a number of its own studies and analyses, and participating in media stories. This could have the effect of creating a selffulfilling prophecy, in which Wikipedia is dying becomes the conventional wisdom, and people behave accordingly. The risk of the self-fulfilling prophecy is real, but, given that media first began writing Wikipedia is dying stories back in about 2005, our actions probably don't affect it much. Regardless, withholding information would be a cure worse than the disease: we need community support to solve the problem, and we can't have it if we aren't sharing information.
2011-12 Risks
9) A shortage of Silicon Valley technical talent hurts our ability to recruit and retain technical staff. The Bay Area is currently facing a
major shortage of talented engineers, and tech companies are finding it difficult to hire and retain good tech staff. This could impair our ability to grow our tech staff as planned from 28 to 50. Mitigation: Like the rest of the tech sector, there is not much we can do to mitigate this serious problem. However, we will dedicate more resources towards technical recruitment in 2011-12 compared with 2010-11, and we'll be very clear about our value proposition: The Wikimedia Foundation is not about monetizing eyeballs, our direction isn't set by VCs, and we're financially stable. We offer a fair, friendly, fun environment for talented engineers who want their individual contribution to result in making the world a better place for hundreds of millions of people.
10) An unforseen major expense or inability to raise revenues eats up the reserve and cripples the Wikimedia Foundation financially. The likelihood of this happening is extremely small. The
Wikimedia Foundation's costs are predictable and we have a track record of conservative planning. We have never in our history faced a major unplanned expense. Our operating reserve is planned to grow during 2011-12, and will never dip below 5.2 months of expenses. See earlier in the risks section of this desk for more on revenue generation.
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2011-12 Risks
11) Wikimedia's ability to implement positive change is constrained by actual or perceived lack of community acceptance. There is no reason to believe the community is generally
opposed to the work being done by the WMF. The 2011 Editor Survey found the community believes the WMF is doing a good job, our strategy was developed in collaboration with 1000+ community members, and discussions following the release of the Editor Trends Study and Openness Resolution suggest that many community members are eager for editor retention initiatives such as the Visual Editor. Having said that, a small number of community members express frequent disapproval of WMF actions: as a result, staff may tend to pay disproportionate attention to critics. In response, the WMF has adopted, and is continuing to refine, strategies to work in partnership with the global community. 1) To expand discourse and collaboration, WMF has hired dedicated community liasion staff for all program departments. 2) To support data-driven decision-making, WMF now employs research/analytics staff; sharing this data widely helps build consensus. 3) To increase flexibility and ability to course-correct when necessary, WMF is adopting work methods such as agile development. 4) To improve ease and clarity of decision-making processes, WMF is beginning to standardize mechanisms such as referenda, opt-in/opt-out, centralized discussion pages, trial periods, etc.
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In 2011-12, the majority of spending goes towards growing, strengthening and increasing the diversity of the editing community, as well as investments in key geographic areas, mobile development and innovation.
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In 2011-12, the Wikimedia Foundation plans to increase revenue 24% from 2010-11 projections, to $29.5 million. We plan to increase spending 53% from 2010-11 projections, to $28.3 million. The reserve is planned to grow 6% from 2010-11 projections, to $20.7 million. The 2011-12 plan reflects our continued desire to grow the organization's programmatic capacity by growing its staff, with an emphasis on thoughtful recruitment and integration of new people. In 2011-12, we plan to grow staff 50% from 78 to 117.
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$28.3
2011-12
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$28.3
$7.7
Revenue
Spending
Revenue and spending reflect unrestricted funds only and exclude restricted grants such as the one funding the public policy initiative.
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$
15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 0 July Aug Sep Oct Nov Dec Jan Feb Mar Apr May June
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$
30 25 20 15 10 5 0 July
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
June
Note: Spending is higher towards the beginning of the year due to front-loaded capex, recruiting costs, costs associated with the fundraiser and Wikimania travel.
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2010-11 Spending (Projected) Compared with 2010-11 Plan and with 2011-12 Plan
All amounts in USD, in thousands
2010-11
Plan Salaries, wages, recruiting and other hiring costs Internet hosting Capital expenditures Fundraising exps External contractors Travel Wikimania Travel Legal and Audit Fees Facilities and operations Volunteer & staff development Merchandise Awards and grants TOTAL Projections Variance $ Variance %
(1)
2011-12
Plan Variance $ Variance %
(2)
$8,972 1,837 3,270 483 2,274 864 134 155 1,273 813 325
$7,164 1,789 3,292 575 2,413 812 160 297 1,295 211 492
(a)
$13,356 2,667 2,607 1,094 2,572 1,646 96 555 1,674 776 300 938
$6,192 $878 ($685) 519 159 834 (64) 258 379 565 300 446
86% 49% -21% 90% 7% 103% -40% 87% 29% 268% n/a 91%
(aa) (bb) (cc) (dd) (ee) (ff) (gg) (hh) (ii) (jj) (kk) (ll)
(g)
(h)
$20,400
$18,500
($1,900)
-9%
$28,281
$9,781
53%
(1) Variance of 2010-11 projections against 2010-11 plan; (2) Variance of 2011-12 plan against 2010-11 projections. See next page for variance comments.
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Variance Comments
2010-11 Spending (Projected) Compared with 2010-11 Plan and with 2011-12 Plan 2010-11 Projections vs. 2010-11 Plan Summary: Spending in 2010-11 was $1.9MM (9%) below plan.
(a) The organization didn't have capacity to grow staffing 82% as per the plan. Hiring was slowed to ensure quality, resulting in an under-spend, partially offset by an increase in spending on external contractors. (b) Higher PayPal fees due to higher than planned revenue. (c) Additional external contractors were used due to slowed hiring of permanent staff. See (a) above. (d) Travel under related to hiring delays. (e) Wikimania travel higher due to late staff editions (i.e. CGDO and CCO were hired right before Wikimania) and higher Board travel costs. (f) Legal expenses were higher than anticipated due to interim legal counsel costs, as well as a higher-than-anticipated legal defense costs. (g) Volunteer and staff development was underspent due to a variety of factors: staff was smaller than planned and under-utilized allowable benefits, the spring All Staff meeting was canceled, and spending in volunteer development was lower than planned. (h) Because full-year spending was below plan, we were able to spend more on awards and grants than originally budgeted. 2011-12 Plan vs. 2010-11 Projections Summary: Spending in 2011-12 continues to follow the priorities of the strategic plan; building the technological and operating platform to sustain Wikimedia as a top global Internet organization, strengthening and growing the editing community, and investing in key geographic areas and mobile application/development. (aa) Annualizing the end-of-year staffing costs, including standard salary increase, would result in an increase of $3.6MM over 2010-11 staffing costs, bringing total salaries, wages and benefits to $10.1MM. An additional increase of $2.1MM for 35 new positions brings salaries, wages and benefits to $12.2MM. Increases in recruiting and other hiring costs brings total salaries, wages, recruiting and other hiring costs to $13.4MM; for details see Planned New Hires chart in the Appendix. (bb) Represents additional hosting costs related to the Virginia data centre. (cc) Capex is lower in 2011-12 because 2010-11 projections include costs related to building the second data centre. (dd) Includes increase of Paypal fees related to increase in donations as well as costs for fundraising support such as Storyteller. (ee) Slight increase in outside contract services to support growing organization. (ff) Travel increase is primarily in the Global Development area related to Global initiatives as well as Mobile initiatives. (gg) Fewer staff attending Wikimania. (hh) Represents increase in legal fees in order to pursue legal defense more strategically and increase in audit and tax fees due to the increase in transactions and complexity of the organization. (ii) Increase includes rent, printing, telephone, computer equipment for new staff and replacement equipment for some existing staff, property insurance. (jj) Represents $300K increase for volunteer development; remainder is funds for staff development/training for additional staff. (kk) Represents merchandise for the online store. (ll) The strategy plan calls for an increased allocation for awards and grants supporting volunteer quality improvement and new editor outreach activities.
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78
22 50 10 26 4 10 4 8 7 11 50
28 9 8 20 25
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2009-10 End of Year Staff 2011-12 Planned End of Year Staff 2010-11 Projected End of Year Staff
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2011-12
Total $28.3
$0.3 1%
$12.4 44%
$3.1 17%
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BOARD RESOLUTION
BOARD RESOLUTION
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RESOLUTION
RESOLVED, that the Board of Trustees hereby approves management's proposed 2011-12 annual plan of $28.3 million of spending and $29.5 million of revenues with the annual reserve at $20.7 million at the end of 2011-12. These amounts do not include restricted gifts to fund additional project work such as the Public Policy grant. If, during the year, management anticipates the annual reserve at each quarter-end will differ materially from the plan, the Board directs management to consult the Board Treasurer promptly. Reference: Management's currently anticipated quarterly breakdown of this approved annual plan.
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Q3 Q4 (Jan.-March) (April-June) $5.6 6.9 $(1.3) $27.0 $0.7 7.0 $(6.3) $20.7
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APPENDIX
APPENDIX
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1.
+$1.6
2. 3. 4. 5. 6.
+$0.8
Mobile: Staffing/travel/contractors for development of new mobile platform and +$0.7 India and Brazil editor recruitment: will fund activities aimed at
increasing number of active editors in India and Brazil
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7. 8. 9.
Recruiting costs: fees for recruiters and other hiring support, particularly for
technical hiring
Legal: will fund initiatives aimed at assessing compliance and minimizing risk
outside contract services, designed to increase revenues
10. Increased spending on fundraising: necessary investments, mainly 11. Convenings: gatherings of community members, staged by the Community
department, to tackle high-priority issues
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Revenue
Spending
Net
$9.0
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2011-12 Revenues Compared with 2010-11 Projections and 2009-10, 2008-09 Actuals
(Totals, Overlay View, Includes Source)
2008-09 Actuals 2009-10 Actual 2010-11 Projections All amounts in USD, in millions 2011-12 Plan
$2 9 .5
$2 5.0 $2 3 .8
$1 8.8 $1 6 .0
Donations<10K
Donations>10K
Grants
Earned Income
Total
Targets are for unrestricted revenue only. The Wikimedia Foundation does not set revenue targets for restricted gifts.
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Donations <10K
Donations >10K
Grants
Earned Income
$11.7
10.0
$9.2
8.0
6.0 $3.9
4.0 $1.4 $1.2 $0.2 July Aug $0.2 Sep Oct Nov Dec Jan $0.7 $0.3 Feb
2.0
0.0
$0.2 May
$0.2 June
Targets are for unrestricted revenue only. The Wikimedia Foundation does not set revenue targets for restricted gifts.
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2011-12 Targets
$11.7
$3.9 $3.1 $1.6$1.4 $0.2 $0.1 $0.2 $0.1 $0.7 $0.3 $0.2 $1.8 $0.3 $0.2 $0.5 $0.2 $1.5 $0.2
$1.2 $0.1
July
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
June
Targets are for unrestricted revenue only. The Wikimedia Foundation does not set revenue targets for restricted gifts.
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Donations >10K
Grants
Earned Income
10.0
8.0
6.0
4.0
2.0
0.0 Jul 10 Oct 10 Jan 11 Apr 11 July 11 Oct 11 Jan 12 Apr 12 Jun 12
Targets are for unrestricted revenue only. The Wikimedia Foundation does not set revenue targets for restricted gifts.
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Notes Salaries, wages, benefits and recruiting Existing data centers in Tampa and the Netherlands plus additional data center ,including bandwidth Buildout of additional data center and equipment to support audience growth and new functionality Donation processing fees, charitable registrations, and fundraising support Technical contractors and writing/design support Travel for staff, Board, Advisory Board and volunteers Travel for staff, Board, Advisory Board and volunteers for Wikimania Legal fees including trademark registrations and legal defense fees and audit fees Office rent, furniture and equipment, supplies and maintenance Meetings with volunteers and staff, conferences, training, workshops Merchandise for online store New allocation for awards and grants supporting volunteer initiatives
TOTAL
$28,281
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$18.5
$8.7
$0.8
$1.2
$0.4
2009-10
2010-11
2011-12
Restricted spending in 2009-10 includes a portion of the following special projects: usability initiative, multimedia project, Theora development work. It also includes the public policy initiative and scholarships. In 2010-11 and 2011-12, restricted spending is the public policy grant.
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