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    Total Quality Management Training

    Uploaded by

    Mark Anthony
    The document outlines the objectives, content, and benefits of a Total Quality Management training course which teaches participants how to implement quality management principles across an entire organization to improve customer satisfaction, employee satisfaction, and overall business performance. The training covers defining and applying TQM principles, quality improvement techniques, and how to introduce TQM into the workplace.

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    Total Quality Management Training

    Uploaded by

    Mark Anthony
    23 views1 page
    The document outlines the objectives, content, and benefits of a Total Quality Management training course which teaches participants how to implement quality management principles across an entire organization to improve customer satisfaction, employee satisfaction, and overall business performance. The training covers defining and applying TQM principles, quality improvement techniques, and how to introduce TQM into the workplace.

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    The document outlines the objectives, content, and benefits of a Total Quality Management training course which teaches participants how to implement quality management principles across an entire organization to improve customer satisfaction, employee satisfaction, and overall business performance. The training covers defining and applying TQM principles, quality improvement techniques, and how to introduce TQM into the workplace.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    23 views1 page

    Total Quality Management Training

    Uploaded by

    Mark Anthony
    The document outlines the objectives, content, and benefits of a Total Quality Management training course which teaches participants how to implement quality management principles across an entire organization to improve customer satisfaction, employee satisfaction, and overall business performance. The training covers defining and applying TQM principles, quality improvement techniques, and how to introduce TQM into the workplace.

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    TOTAL QUALITY MANAGEMENT TRAINING In order to achieve the very highest standards of quality and customer satisfaction it is necessary

    to embed quality right across the organisation, in everything it does and with all staff. This is the underlying philosophy of Total Quality Management. This Total Quality Management course provides a comprehensive look at Total Quality Management, what it is, how it can be used in all organisations and what the benefits are.

    Total Quality Management Course Objectives:


    At the end of the Total Quality Management training course participants will be able to: y Discuss the concept of Total Quality Management y Apply the ideas of Total Quality Management to their organisation y Identify useful quality improvement techniques y Describe how Total Quality Management can be introduced into their place of work

    Total Quality Management Training Course Content Defining Total Quality Management: y The concept of Total Quality Management y The philosophy behind Total Quality Management y Leading lights and their ideas Principles of Total Quality Management: y The core principles in achieving Total Quality Management y Prevention not correction y Customer focus Techniques used in Total Quality Management: y Process improvement y Benchmarking y Cause and effect y Measurement y Cost of quality Implementing Total Quality Management: y Principles into practice y Leadership y Commitment and involvement y Organisational culture Benefits of Total Quality Management: y To the customer improved quality y To employees increased satisfaction y To the organisation better performance Total Quality Management Course Recommended Reading

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